Paradisus Punta Cana
- What's Included
- All Inclusive Features
The Pardisus Punta Cana is an incredibly beautiful resort situated along the Oceanside of Punta Cana's best beaches. With an array of food options, all possessing pleasant and attentive service, there is always something for anyone's palette. The grounds are constantly well maintained. This is a great upscale resort for any couple wanting to have a relaxing getaway in the Dominican Republic!
we arrived January 7 for 7 days. We were staying in Royal Service/ Butler. Absolutely stunning property and so well kept. Rooms were very nice and maid service exceptional. Food was very good, did not have a bad meal my whole stay. Tried quite a few of the restaurants. We had butler service but IMO I would not pay the extra price ever again. Our butler did not do anything other than book us reservations to the restaurant. (very disappointed). Resort is huge and had to use trolley cars to get a round. Beach is big, good for walking, unfortunately, when we were there, the beach was covered with seaweed and the water was very murky so I can not make a judgement on the clarity of the water or the beach. Beach waiters were great as were the wait staff at restaurants....BIG SHOUT OUT TO JUDY THE HOSTESS at the Italian restaurant....so cute, and friendly...numerous Pools, but the down side is all the pool staff would play in music was Techno, day in and day out, which can grate on one's nerves, no merangae (sp) at all, would have loved some Latino music. Main Pool was huge. This hotel is approx. 40 minutes from the Airport.
Shout out to "Aye Aye Aye" aka Diogenes Martinez (possibly Hernandez) who waited on our group of 9 women on the beach. He was endearing, attentive wile delivering cocktails, bottles of water and smiles. It rained, but unnotciceably during day, torrentially one eve, and othrrwise lightly nightly, but days were filled with sunshine on the very long soft white sand and azure breezy beach. One large umbrella comes in room. Landscaping is spread out and beautifully done. Drivers were frequent enough to take groups to restaurants, lobby and rooms. Walking was sometimes preferred but wear shoes good for rough hewn large cobbled stones that had occasional sinkholes. Food was plentiful but not gourmet as is customary for these type of places. The hibachi was fun. There were great juices and a variety of choices at buffets. Cappuccinos were decent Punta style. Mexican restaurant was nice. Most service was good. Beware before arriving 3 emails to resort were never answered. Drinks were light and different depending on who mixed them. Rooms were large and relaxing. Same with house wines. Decor could be upgraded basic level rooms inside but fresh water bottles were plentiful. There are warnings to not drink water from sinks although we accidentally brushed teeth with it and had no problems. We've been to many resorts and they all have pluses and minuses but overall this was nice for the value. We might have preferred upgraded options but this was a pleasant break from cold winters in Northeast US. By far, we prefer Dominican Republic beaches to Mexican ones because wayer is more beautiful and sand is more fine . Entertainment was good for dancing and music even included a rendition of the group Queen in lobby one eve. AYE AYE AYE we already wish we were back!
Let me start by saying that this was my first vacation to an all-inclusive resort. I am 24-years-old and this trip was for myself and my boyfriend to relax together for the week. I spent months prior to our departure reading endless reviews and obsessively scanning travelers' images of the grounds. I was very impressionable and here is my review having now experienced this resort:___The Grounds___The moment I stepped off the bus and into the lobby, I was in awe. The property is filled with beautifully landscaped foliage, nature, and is so well-kept. The trees are groomed and from the lobby to the beach, you see luscious flowers, beautiful pathways, and condos. You constantly see the grounds-keepers working hard picking ripe coconuts (one of which we were given), painting, and keeping the roads and walkways swept.___The Service___Almost every employee we came into contact with during our stay was so kind and helpful. It really amazed me how each person seemed to have such a talent for customer service. I know many people choose not to, but we arrived with about 100$ in singles for tipping and it never went unappreciated. It helped show that we are grateful for their great service and overall in encouraged them to continue, so I really recommend it.___The Food___We tried almost every restaurant and I LOVE food. Overall, the quality of the food at each place, buffets included, is decent. Lots of variety, lots of fresh fish, but don't expect high-end quality and flavors. I took the opportunity, being next to the ocean, to try a lot more meals with fish than I usually do and it did not disappoint! TIP: If it isn't obvious, take your location's specialties into account and eat them. If you're expecting foods from home to taste "normal", you're setting yourself up for disappointment. I did enjoy the food at Paradisus and for the most part, I ate very well. As for drinks, they were great! Best Piña Colada I've had in my life so far, no joke.___The Beach & Pool___Bavaro beach was very pretty. We were always able to find a spot under a palapa. The ocean was much wilder than I thought it would be. Giant waves made it fun to play in but felt like we had lost a war when we decided to quit for the day; we left waterlogged and a bit sore. This is not at all a complaint, just a warning in case you're expecting something on the tamer side. As for the cleanliness of the beach, I'll admit that I expected it to be a little cleaner when it came to the washed up seaweed. I did see them cleaning it multiple times a day, but still the sand was a bit dense with black seaweed and sticks. That being said, it was nothing uncomfortable to walk on. If anything, it only affected the aesthetics of the beach. I am a photographer and when I was trying to take some shots of the water, I found this to be annoying. Maybe I'm picky.We weren't on The Reserve side, so we did not have access to their pool (the pretty one on their side with the pillars and beds in the water), but our pool was gorgeous and the swim-up bar was great! Very big, lots of chairs both in and out of the sun, some cabana beds (wake up early for those), clean, and the staff there is great! We took part in some mid-morning paddle aerobics and it kicked our butts and was super fun thanks to Alberto & Junior. Also, we had the pleasure of meeting Cevero, a waiter at the pool and he was perfectly kind and attentive. He really made our pool experience a great one. He provided the ideal mix of present and giving us our space.Cons: We were having the perfect experience until one beach solicitor named Dios Gianos Siempre (his WhatsApp name, possibly false) refused to leave us alone and was hell-bent on selling an excursion to my boyfriend. He appeared wherever we were for TWO full days. We were trying to politely listen to his spiel and told him "we'll think about it" in hopes to leave and continue our peaceful vacation. Long story short, when we finally just said "no", he tried to guilt my boyfriend into paying him 25$ saying he had already reserved a spot for us, therefore, he would be losing his 25$ USD downpayment. This was clearly false and there was no way we were giving him money we brought for tipping actual hard-working staff so we ended up giving him five dollars just to make him go away and leave us alone. That incident was very upsetting. **NOTE: During a conversation, I had with him, he disclosed that the [fake] room number we provided him was wrong because the tenants were American (we are Canadian). I don't know how he obtained that information, but it is very disconcerting that he was able to get it so easily.___The Room___We stayed in room 2297, which is on the second floor and about a 3-5 minute walk to the beach. I loved the high ceilings and the tiles all throughout the place. It was very clean and the bed well-made. The A/C was on when we got there and the ceiling fan really helped give me the much-needed breeze at night that I crave. TIP: When tipping (pun intended), don't forget the maid service. They work hard and deserve the acknowledgment! It's often the same woman that comes into your room so we were given some extra snacks and every day she made an effort to fold our bed runner in different ways and once she even put a bunch of flowers! It was beautiful. I really enjoyed being on the second floor and I would recommend it. More privacy, fewer ground bugs.Cons: Our room, in particular, was less modern that I expected based on images I'd seen online. It had a tear in the sham, a suspiciously dark ceiling corner that looked like a small nest of some small insect (they never intruded on our lives though), and lastly, there were drips of some kind on the floor and mirror of the bathroom that seemed to be irremovable. Our guess was red wax (possibly kinky previous tenants?), anyways...that's all. The rest was great. Truly, I am very picky when it comes to cleanliness and sharing my space with disgusting creatures, and I was quite at ease in this room despite what I mentioned. I kept a close eye on the dark spot and didn't feel the need to contact the front desk for a change.___________________________Some final thoughts: If you speak Spanish (my boyfriend is Hispanic), the staff tends to be extra accommodating. They enjoy the ease of speaking to a native, as anyone would :)If you're looking for nightlife, this probably isn't the right choice for you. We were hoping for some good ol' Latino dancing and maybe a nice night at their Casino but they don't really put enough attention on events like this -- my guess is because of the majority of their audience is older and less interested in late nights. A little disappointed with this, but we'll know for next time. Also, the casino is a large-ish room with a blackjack table and about 12 slot machines.Don't listen to these people that tell you that Royal Service is the way to go. If you want it and can afford it, great. If not, you're still treated like royalty. All you're missing out on is one restaurant, some beach beds and rooms closest to the beach (that constantly have pedestrians and golf carts passing by your windows depending on where you're placed). You can definitely live without it and still have an amazing time. No sweat!
Just got back from a one week vaca and this is my 5th time at the same resort and it gets better every time. Our lovely butler Maria is incredible along with the rest of the crew in royal service. Always very attentive to our needs, making sure we are happy. The service at the Mbar was very good the staff Miguel, Heidy, Saymon, Hermes and Denys were always very welcoming, friendly and funny thank you very much for the excellent service. They are a great crew at the Mbar. We had supper at the Naos buffet one night and our server Ariel went out of his way to make sure we were happy, excellent service! Thank you also to all the crew at Gaby Beach Bar very well taken care of. I recommend this resort to all my family and friends. Our housekeeper Yajaira de Jesus was great, she kept our room very clean...thank you for the very good service. This is like a second home for us and we will go back and again thank you all for the excellent service we really felt like Queens for the week. Mucho Gracias until next time.
Staying at this hotel is kinda like the lottery, you can win or lose. Let's say we didn't hit the jackpot.We paid for a renovated luxury suite. Check-in went well but when we got to our room there was no electricity, broken fridge, a broken lamp with exposed wires, the patio doors didn't close completely and the bathroom sink had a major leak which made a puddle on the floor. I thought this had to be a joke and maybe we were on Candid camera. I actually had to hold up my phone's light ans assist the worker while he rumaged through the electrical panel. Everything was fixed but we lost 3 hours just waiting around not knowing if we would change rooms or get the same one. The worker was about to leave without cleaning the paint chips stripped wires and boot marks on the sink on which he jumped to access the the A/C motor. I don't know if the leak was fixed cause we noticed it at 10pm and no one came to check it out. We demanded a new room the next morning, enough is enough.The food is ok, not a very large selection at the buffet. Food can be cold, warm or hot, again like I said, it's like the lottery. You sometimes get empty plates taken from your table or they add up. Some meals no one refills water glasses and some meals you get a good waiter and get all you need. Attention to the guests is not 1st class. What bothers me is we always tip. But on this trip, our dollars stayed in our pockets most of the time.Today , 1 hour before the wedding prep meeting for the bride, flower girls, bride's maid (my wife, not the actual bride), no hot water to take showers. In our room, our parent's or the bridal suite. Luckily the problem got fixed about an hour later.The grounds are well kept and are luxurious, a very nice beach, no rocks and enough chairs for everyone.But overall, I don't consider this resort a 5 star, more like a 4, being quite generous. I wouldn't come back for the price we paid. Plus golf is included but they make you pay 65$us per person for a broken down cart. The course is 20 minutes away by shuttle and nothing on the course is included like drinks or practice balls.***SPECIAL NOTE***2 hours or so after my review I went to take my shower, the hot water being fixed earlier. As I looked down I noticed the water that accumulated was brown. I filled an empty water bottle to have proof and took it to guest services. Hopefully it doesn't make me sick or cause a skin reaction. No funky smell... I went to the pool to rinse the brown residue off me because when I dried off with the towel it was stained with whatever was in the brown water. The guy apologized and said he would file a report. A great help that's going to be. I'm not going to see any compensations or credit to my account. It's not like I could cut my stay short and go elsewhere.I went to wash my hands after eating rock lobster at the restaurant called The Grill and saw an employee wearing a cook's hat go pee. When I thought he was waiting for me to finish using the sink, I left the tap running for him to use it and he stepped out talking to another employee and didn't wash his hands before returning to the kitchens.I also noticed that the floor is hard to predict or read. Steps and stairs are not well defined. I saw a few people miss stairs, twist ankles in gutters all over the complex. It's not very well lit and the color patterns are too similar, there's no contrast. Amusing detail, the lights in the stairwell to our 2nd story room were lit in the day but turned off at night. I won't be coming back here and will question ever going to a Paradisus again.I am now taking a star off, down to 2 and counting?The morning of my check out, my a/c broke. I had to play in the electric circuits, opening and closing breakers until I only had the lights and the a/c going so the other breakers wouldn't jump.Another little interesting fact about this hotel. It says that it is eco-friendly... They have gas powered transportation shuttles within the resort and they use paper cups for drinks at the pool and beach. That's got to be at least 1 000 "glasses" thrown in the garbage each day. Plus I heard that they don't spray for mosquitoes because it's not good for the environment. I guess they choose where to be green or not...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour room service
- A la carte dining w/reservations
- Unlimited Domestic and premium brand drinks
- Selected International wines and Dominican cigars
- In-room mini bar w/3 bottled waters and 3 soft drinks
- Water bikes
- Day & night tennis
- Use of bicycles
- Use of gym, sauna, steamroom and Jaccuzi
- Aerobics classes
- Horseback riding, reservations required
- Spanish lessons
- Daily activities
- Nightly entertainment
- 542 deluxe rooms in 35 bungalows
- 2 buffet restaurants
- 8 a la carte restaurants: Chinese, Grill, Italian, French, International, Mexican, Japanese, Seafood and Spanish
- Snack bar
- 7 bars including Karaoke bar, Swim-up bar and Sports bar
- 1 huge lake-style pool
- Children's pool
- 4 (lit) tennis courts
- Exercise room
- Beauty salon
- Massage services (fee)
- Business centre
- Internet access (fee)
- Medical services (fee)
Deluxe Suites include:
- 1 king or 2 double beds
- Sunken living area
- Satellite TV
- Coffee maker
- In-room safe
- Full bathroom
- Balcony or terrace
- Max occupancy 3 adults or 2 adults & 2 kids
For the Kids - Kids 5-12 can enjoy the Kids' Club and wading pool. Babysitting service subject to availability (fee).
Golf Special - 1 round of golf per person per day at the 27-hole Cocotal Golf & Country Club. (Applies to 3 guests per room.) Complimentary transportation to and from the golf course. Arrange tee times locally (subject to availability, prior reservations required). Mandatory carts $33 US per person (double) or $40 US per person (single). Prices include taxes and are subject to change. (Max handicap of 36). Offer is subject to change or withdrawal without notice. Offer may be limited to select suppliers. Please speak to a vacation specialist before making your reservation.
Honeymooners - Deluxe honeymoon package available free with minimum 7 nights stay. Request when booking. Requires proof of marriage certificate at check-in. Inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Paradisus Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas de Bavaro, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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