Presidential Suites Punta Cana
- What's Included
Our OpinionA great boutique resort for those who are wanting something different from the large all-inclusive resorts. The Presidential Suites is a quieter resort that still has the same amenities as a full scale resort. The resort is more suited for older clients, or travelers who wish to stay in a quieter resort.
stayed 5 days and the customer service was very good. it's a small resort but nice. The suites are like a little apartment that you would like to take home with you. The water was hot and the only pain was the Spa guy and the security guy from the VIP section who attacked me everyday regarding a massage or my telephone number. Let's not mention the guy on the beach who wanted $15 to take pictures and send to my cell phone. Robinson- the activity staff member was outstanding.
Pros:My wife and I visited Presidential Suites with friends who were going back for the third time since March of 2015. Once we arrived, the entertainment staff remembered my friends and greeted us immediately. The entire week (stuck due to Hurricane Irma for extra 3 days) we were there was nothing but fun with the exceptional Happy Boy, Jefferson, Robinson and Perla. From the dart throwing, pineapple bowling, frisbee throwing and volleyball playing, the staff was AWESOME!!!Cons:The front desk staff especially Marleny (can't remember other females name (pic added) were extremely rude when we discovered our flight back to Philadelphia was canceled. We were charged doubled what we originally paid via Groupon to stay an extra 3 days due to Hurricane Irma. On top of that, my credit card was charged $40 more than I was quoted while my friends card (paid 2 minutes before me) was charged less without a proper explanation. At that point the rudeness of the front desk staff heightened when I required an explanation. I have since filed a dispute with my credit card company for the difference. Outside of that mishap, we really had a great time and would possibly return (outside of hurricane season) just to see the entertainment staff again.
My boyfriend and I just wanted a week away from our hectic day to day hustle, this place was very relaxing. Ruff start but Ray, Patricia and Che at the VIP office, made the necessary adjustment, immediately. Awesome accommodating people with much love especially, by the beach Rosy, Ana and Juan Delacruz....walking the beach was also soothing, just have to ignore the people who are trying to sell you stuff but who can blame them everyone is looking out to make a decent living, God bless them all. Entertainment was always something to look forward too(Raquel, Castelin, Perla, Jefferson, Happy Boy and Robinson).
This place somehow got a bad rap in quite a few reviews, I suspect from people who expected something different. My wife and I travel often, so I hope we can give a good unbiased account.The place is intimate for sure, a smaller property with very easy beachfront access, with apartments that range from one bedroom to 3 bedrooms. For a very heavily discounted Groupon rate, we were put in a 3 bedroom beach front apartment at about 1,500 square feet, more than our needs and highly luxurious. Everything is very solid and concrete built, and elegant inside, with tiled floors and the like. All apartments have full kitchens - not really necessary on an all inclusive but a nice touch in case.For the all inclusive, there is basically one restaurant on beach front with glass front that serves breakfast, lunch, and dinner. I expected less than we got - they changed up the food every day, the quality was high, and the drinks service was excellent with the best for us being staple "Rebelle" chardonnay, their sparkling wine, and El Presidente beer. There are two restaurants that are reservation only, but we didn't need them for our week; the variety was too good at the main restaurant.Due to the nature of the place, it's never all that crowded. It's built around 8 buildings with 4 stories, I'd guess maybe 16 rooms per building at very most, with some used for commercial purposes. The beach is small but lovely, and there were always sunbeds and plenty of people around to help with umbrellas and the like.The property is built around 2 pools, a smaller one beach front between buildings 5, 6, 7, 8 which houses the larger apartments, and a larger pool between 1, 2, 3, and 4. The pools were never crowded, and again drinks service was "island time" (i.e. you might wait about 10 minutes) but who cares when you're all day by the pool? The only reason was they needed to go to the beach bar to pour, which was a little walk.To be fair, this place does house a commercial timeshare "presentation center" and there are professional "tour guides" around to say "hi" when you go into and come out of the restaurant, and also there is a guy who has the job of selling spa services (in building 8). However after I'd declined the "welcome package" and told John the spa guy that I didn't have budget for extras, they were very soft sell - they pretty much left us alone as non-prospects. However it's very important that you are aware of this. If you go with them - and they make it sound like you have to - to get your "free gift" and welcome package, you'll find yourself on a tour of the entire property likely ending with a timeshare contract; fine if that's what you're in the market for. In the end, we found that walking to meals around the outsides of the buildings was actually a bit less fuss and less likely to run into a tour guide. Note - as long as you are prepared to say no ONCE firmly at the very start, this is a non-issue.Otherwise we went on only one excursion. Reception was courteous and helpful, and everyone always had the mantra "welcome home". Hurricane Irma blew through halfway through our vacation and everyone dealt with it so professionally. We were asked if we'd like to move from our ground floor beach front, and spent our last three days in a one bedroom apartment on the third floor nearer reception. Also very nice, a little longer walk. In this other apartment, there were some smaller details - like a bit of mold on the shower curtain, shower head wouldn't stay upright - but such small things relatively compared to the whole experience (but enough to drive many reviewers crazy, based on previous ones I've read).In terms of bars, there are only two available, but also not crowded. The beach bar is cute, and the people are lovely. The cocktails and mixed drinks are sugary, and very low on alcohol, but you can ask for more. Or as we did, switch to asking for straight tequila, and enjoying instead their beer, wine, and straight spirits (less sugar and you know what you're getting). This is not the place for a "great" cocktail.I'd guess that if you're after a massive resort with lots of space, or golf, or other things, this is not for you. If you want a nice big personal space, and to very much enjoy doing nothing but eating, sleeping, swimming, drinking, and all out relaxing, this is an absolute bargain.All in all, it was clean, friendly, any minor issues were dealt with quickly (e.g. at the airport they didn't have us on the pickup list, resolved in 10 minutes even though we didn't speak Spanish), professional, relaxing, and we would definitely go back.
Great and tentative staff Happy Boy, Robinson, Chupi Chupi, Raquel, and Castelin will make sure you have everything you need to make your stay even more enjoyable. The food and drinks were on point and I would definitely recommend this resort to friends.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 60 fully-furnished apartments
- WiFi in lobby
- Restaurant (fee)
- Room service (fee)
- Spa (fee)
- Laundry services
- Air conditioning
- Ceiling fan
- 1 king-size bed
- Full kitchen
- Full bathroom
- Hair dryer
- WiFi (fee)
- Mini-bar (fee)
- Living room
- Dining room
- In-room safe (fee)
- Balcony or terrace
- Maximum occupancy 2
Resort Location Map
Presidential Suites Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Alemania Street, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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