- What's Included
- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
- Free Wi-Fi
- In-room liquor dispenser and restocked mini-bar
- Access to Splash Water World (Nov 2017)
- Beach side bar
I spent 2 weeks with my family in November 2017. My summary: I will not return to this hotel and would not recommend it to others. The reason I am writing such a negative review is that during my staying at the hotel I had two thefts in my room. First, someone stole $70 from my room table while we were at lunch and another day, one of my belongings was also stolen from a room table. I reported about these incidents to the hotel administration. It promised to make an investigation and found nothing as a result of it (as I expected). Then I wrote to customer service of the hotel chain about the accident. They replied in nice words that, in essence, thefts in the room of their hotel were my own problems. What a great customer care!There were nice things during the stay, like amazing ocean and its beach. The food was good, though somewhat repetitive. Etc. However, who would care about the food or other things, while your hotel room is getting robbed on a regular basis? My conclusion: the area is very nice but I will look for another hotel during my next trip here.
We spent two nice weeks in the hotel. The hotel is located in the complex, near the ocean. The beach was 5 minutes walk away, passing local shops. The beach is sandy, long and wide, and there are free sun loungers on the beach. The hotel itself is also very good, well maintained, clean. The pool is large with plenty of space around. No problem with sun loungers. Pool bar with nice service. Room in the hotel big and clean, the cleaners will make your stay comfortable with the decorations of the towels. Hotel staff very nice and helpful. During our stay in the ocean raged Irma and it was nice to know that the service knew what was going on and gave instructions to the guests well in advance. Happily for us the hurricane passed this hotel without much damage. The only problem is unfortunately ... food. It was a lot but not very well cooked. Meat often undercooked, tasteless. Very repetitive. It is a shame because of such a quantity of meat you can prepare really nice food.
This was my first time to the Dominican Republic and at any RIU chain. We traveled from May 30-June 6 in a group of 14 all in our early to mid 20s to celebrate our 10 year friend-aversary and varied from seasoned to first-time travelers. We arrived at approximately 2:30pm and were greeted by enthusiastic attendants and cocktail beverages. Before we knew it, all 14 checkouts were completed. We left our luggage in the lobby as our rooms were not ready and headed to the main dining area for lunch. The dining area is just a few steps from the lobby and elevators to the rooms which is convenient. FOODI was disappointed by the lunch buffet given that there was little to no food left. I understood that the lunch hour was winding down and food was not likely to be replenished. To our dismay, little to no food remaining is common in this resort if you do not go as soon as they start serving the food. Dinner time gets quite busy and you may even need to come back if there are no seats available. Given that we were a large group, we had a table for 14 reserved for us at every meal and were served by SANTOS who is lovely. The food is repetitive, bland and sometimes under-cooked so be very cautious as you may get sick. More popular dishes like bacon, grilled beef and porkchop were commonly out of stock so I hope you’re into other options. The A-La-Carte was sub-par to say the least. It is located out in the open and does not have AC so be prepared to sweat + mosquito bites. It alternates between Italian and a Steak House and has a small buffet. Buffet is better than the courses. DO NOT ASK FOR MEDIUM RARE unless you like your steak pretty much raw. Both the dining room and A-La-Carte were extremely understaffed. At the A-la-carte, we waited 20 mins to order and 30 mins for our food. There were 3 servers and only 1 spoke English. Forget about asking for water or seconds- the staff are way too busy, possibly because we went during their low season. After the a-la-carte closes, it turns into a snack bar until 12am aka no 24hr food. Even one bar is 24hrs lol. The self-serve coffee machines have some of the best coffee and hot beverages my friends and I have ever had.ROOMSWe were on the 4th floor, which is the highest floor of the building. There are 4-5 elevators and multiple staircases, so we had no issues getting to our rooms. 6/7 rooms were of next door to each other which was great because some of our room phones were not working. The rooms were appropriate and had 2 twin beds, a safe, lots of drawers for storage and a mini-bar stocked with beer, soda and water. There were also bottles of liquor available at no extra charge. Water is not re-stocked daily and as such, you are given 1.5 litres of water every-other-day which is disappointing. The recommended water intake is 1.9L daily so I definitely think you should at least be provided a bottle per day. You may ask concierge in person for extra bottles at no extra cost. The beds can be pretty cramped if you are sharing it with your partner. The room has a balcony and modern patio furniture with an area to hang wet clothes. There is no wifi in the rooms and is only available in the lobby at no charge. There is no iron, ironing board, hangers or hairdryer in the room. We asked the concierge for an iron (was not provided with a board) and put down a deposit for $10 USD which was returned in exchange for the iron. I’m not sure if the concierge has hairdryers but I’d recommend bringing your own if you are particular with your hair on vacation. Of the 7 rooms our group had, it was only ours that had issues with the AC- it wouldn’t turn on. We asked concierge to send someone to fix it and it seemed to be addressed promptly. We had issues again later in the trip and again, it was addressed right away.BEACHThe beach is a 10 minute walk from Riu Naiboa and does not have a trolly which transports guests. Definitely something you need to consider if you’re traveling with someone that cannot walk very much. Again, we are young, wild and free so we didn’t mind the walk.The beach is beautiful- white sand, turquoise waters, lots of loungers available. If you want quiet, walk further down and you’ll pretty much have the beach to yourself. We did this and it was great- the only issue is that there is only one snack bar and washroom which can be quite far if you keep yourself further down. We stocked up on drinks and brought them back so we didn’t have any issues with this. My only recommendation would be for the resort to get rid of the seaweed on a more frequent basis.The snack bar is small with no AC. Everything but alcohol is self-serve. We observed flies on the food and as such, did not eat there. There is limited seating on the patio of the snack bar and can become crowded if you choose to eat here. It looks more of a grab-and-go type of place rather than a sit-down restaurant. There are some vendors on the beach, however, did not find them to be aggressive if you politely declined them. There are also coconuts sold at 2 for $5 USD. GROUNDSThe grounds are well kept and staff work tirelessly to ensure that this is the standard. The grounds include 1 pool which has a volleyball net and water polo nets. We found loungers to be readily available and did not have issues grouping 14 chairs together. Nearby the pool area, there is a sanded area where you can play volleyball and other sports. There is also another volleyball net on the beach and sometimes, the animation team will help set up teams. ENTERTAINMENTMost, if not all entertainment is in Spanish. We found that the majority of the guests were Spanish speaking as well. We didn’t mind the Spanish-makes the experience all the more authentic. The animation team offers things like a foam party in the pool, beer drinking contests, water aerobics and a nightly show. The show is definitely 18+ given the sexual connotation of some of the things that went on. Again, all fun and games but probably not appropriate for your kids to be watching a strip tease (we enjoyed it!).There is a disco/club called Pacha which is available to all guests visiting the Riu. The complex includes 5 resorts in one- I recommend spending more and staying the other RIUs connected. We had a chance to walk though one (Macao) and it was gorgeous. Pacha is also for adults and does not include unlimited alcohol like you get on you get on your own resort. One night, there was a stripper night which cost $10USD entry. The music is diverse – American top 40, hip hop, bachata etc. Overall, we always had an amazing time and the club was always PACKED. There is shopping along the walk to the beach. One of the staff members said that the nearest shopping area is approx. 1hr away and not worth the drive. As such, we bought our souvenirs on the strip but found some things like mamajuana much cheaper at the airport duty free. STAFFI have mixed reviews of staff. We enjoyed our servers at the dining area, especially Santos and our bartender, KELVIN!!! *** HOWEVER, we experienced our safe in the room to have stopped working. When we notified staff at 1pm, they advised that their manager was unavailable. We returned to the desk on 3 more occasions and finally met the manager at nearly 9pm which is absolutely unacceptable. What if we had to fly out during these hours and needed to retrieve passports, money etc. There was no sense of urgency and the staff were unapologetic for the inconvenience. When we met with the manager, he literally laughed at our face after complaining and did not apologize.I would be weary of this resort given that I have read multiple reviews describing the same experience – some even had their money stolen. We were fortunate enough that nothing was taken and also had friends with us that we borrowed money from for the day. ***
Absolutely loved this place and would definitely go back. There’s everything you need here from soft drinks, wide variety of alcohol, wide variety of food, fun and games day and night, beach 5 min walk away. Most of all the sun is always out although on the last day we had to brace ourselves for Hurricane Irma and as I’m writing this yes I survived it lol. Would recommend to anyone whether it be couples, friends, families with children. Anybody can go and you can use any of the 5 hotels on the complex.
This Resort has very nice entertainment staff. Very hard workers, fun, friendly and great people. I do feel it is poorly run by management as I had requested a specific room 2 months in advance, called days before arrival to confirm and still had to fight to get my room upon arrival.....and I got the closest to what I wanted but not what I was promised. Room had nothing to drink in the fridge and they said well we only fill the fridges every 2 days. 2 al la cartes: Steakhouse wasn't too bad, steaks were ribeye, but the Chicken was very good.I have been to Riu Republica in March 2017....100% better. Considering I am Riu Class Member, 2nd Riu trip in Punta Cana in 9 months and another planned for April and no special treatment for it. May switch to Grand Bahia or Iberostar for a change. Pros:Staff were great Weather was greatCons:No Swim Up BarDisco you paid for drinks and it was off the resortDisco was full of locals and resort staff from the 4 Riu Resorts Flies are very bad at night, I have 45 bites on my legs Food is the worst I had in my 7 years going to Punta Cana (Cuba was on par). Seemed many days there was no cheese for nachos, no chicken, no hashbrowns, it was hit or miss. Would I go again......to a Riu yes, this resort NO. I would visit to see the Entertainment team however. Best part of the trip and this resort is the workers: Candy Crush, Spaghetti, Pitbull were amazing people who spoke great English and were more than nice, and the Bartender Bautista 2 thumbs up.Had a great time, you make the best of everything, stay positive, be happy and enjoy the trip....but as stated this was my 7th time to Punta Cana and it was the worst food by far.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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