- What's Included
- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
Stayed here 18-26th April for a girls holiday and really enjoyed it.We were a bit worried after reading so many negative reviews but have no complaints about the Riu Naiboa. Staff were helpful, room was very nice and clean, overlooking pool. No issues with air con or cleaning of the room, both were great. There is a free safe in the rooms which came in handy. The pool was also very clean, plenty of sunbeds. Short walk to the beach- about 5 mins (max 10 if going slowly!) and the walk is down a nice Caribbean street. The beach is beautiful and again plenty of sunbeds and snack bar which was great. Food was quite similar each night but there was such a huge choice you could have different every day. You can't drink the tap water but we had bottles in the room every day which we topped up in the restaurant. You can get free wifi in lobby, restaurant and by the pool. I could even get it at some points in the room (probably due to the location of the room which was right by the pool) The entertainment team were very good with plenty of different pool and evening games for anyone who wanted to join in. Could be quite noisy in the evening but always quiet by the time we actually went to sleep. Overall for the price we paid, the beach location is great, rooms comfortable, nice big pool, food is decent enough. I would go back tomorrow! (also for anyone worried about the weather forecast like we were don't pay too much attention, we had 5 days of sun when it had forecast 7 of storms!)
Stayed here April 5 to 12. Bad air conditioner in first room. No English spoken, no labels on prepared food and when asked staff says Pica!!! Asked regarding desserts, given same answer, Pica! Sheets never changed all week. Water is untreated which resulted in Montezuma revenge. Extremely sick. Last day at hotel in the afternoon, the pool smelled of urine, also when we returned to room after staff cleaned, the bathroom smelled terrible. Had to go to front desk to get someone to clean the bathroom. STAY AWAY FROM THIS RESORT😥😥😥😥
Poor quality room without functional air conditioning. Water leaked from ceiling vent from a/c unit. The worker used a shower head with hose from our bathroom to drain contaminated water from the air conditioning unit The room was extremely hot and humid as we watched water drip over the table, the floor and our suitcases. After one hour and his antics we demanded another room. The hotel manager was hostile toward us in getting a safe and working air conditioned unit. We were given a key to another room and they did not even say sorry for your inconvenience or help with moving our bags. The surly and caustic attitude of the staff was unacceptable.We were not warned about the drinking water at the Riu Naiboa hotel upon entering the premises. We discover the next day by a Amstar tourist guide, that the water was unhealthy to drink. Too late for us, we had used the water to brush our teeth and for ice for the drinks. There were no signs or labels on the food in th buffet room on what the foods were to eat. All foods were covered in sauces andhard to tell what was what. The staff could not speak English and did not explain anything about the foods. It was like eating in total darkness and dangerous... The hotel needs upgrades and looks like it was built in the 70's without rehab being of concern. Customer care and customer sensitivity is not much of a concern at the Riu Naiboa at all. People had stomach issues caused by the in pure water and a lack of bottled water for the guests.. Power failures occur frequently without any explanation by management.personnel. The rooms were older and the a/c systems were not able to keep the hat and humidity down to a reasonable degree of comfort.On our last day there, we tried to enter the hotel pool. However, a young couple told us not to enter the poor. The wife said she was in it and it smelled like urine and was dirty. Her and her poor children were in the poor and swam in that human piss and filth.. With that we wen to our room to relax and change for dinner. But, when we arrived at our previously cleaned room, a mystery odor rose from the bathroom fllor. Here we smelled urine so bad we wanted to puke. it was disgusting.to smell. Here the cleaning staff had cleaned the room but failed to observe the stench and the tainted water by the bottom of the toilet rim. My wife called the from tesk and set upon by a very indifferent and caustic front lobby worker. Who improperly asked her what she did to the toilet. We had not even used it since the maid staff cleaned for the day. I was forced to go down to the lobby after the despicable actions of the hotel staff member...A very lackluster manager made me wait for 10 minutes before he even spoke to me. Certainly inexcusable to treat a concerned and wronged client in this negative manner. Finally, the maid went with me up to the room to try to fix the problem. The elevators are so poorly checked that it took 5 times for the doors to close fully and us making our rise up. Finally, the maid mopped the floor, cleansed the bowl and had to drain the tank to sanitize the entire thing. This is a severe sanitary issue indeed. The smell from the bathroom as nauseating and required flowers to cover the intense smells. They were coming from a flaw in the lines supplying waste removal from backing up into the toilet. This is a terrible way to waste money on a vacation. We are still suffering from the effects of the bad water and being treated for the stomach discomfort. The overall trip was a nightmare from these severe issues. The hotel is near the beach but you have to walk for about 10 minutes to the beach The water is rough and not very clear.
The Naiboa is marketed as a 4 star beachside resort. Do not be fooled The hotel is on a complex that is beachside. The Naiboa is actually more inland and about 5 min walk from the beach. The rooms still use an antiquated key/lock for the rooms with no deadbolt. The pool is nice, but staff is not very friendly. I would not recommend unless traveling with kids and on a tight budget. I will not be returning.
If you are from the states, you know this means keep driving! If you aren't from the states, let me explain. My vacation at this resort started off on the wrong foot, and stayed off the entire trip. I kept saying to myself, it is all inclusive, how bad can it be? The answer is much worse than you could ever imagine. We arrived late on a Monday. Around 9 pm to be exact. It must have been an "off time" to check in because there were dirty welcome glasses all over the check in counter. The bell hop went to the back and brought out three glasses for us to drink from. They were dirty too. We went thru the check in process and heard the spiel that Luis has probably repeated 8 million times. I notice right away this is not the place I was hoping it would be. Going up to the room, the mirror in the elevator was a sticky mess with smears all over it (it remained that way until we left on Saturday). We get to the room, and the toilet is running-and the handle seems broken. The AC is not on and the smell of must and mold is pretty overwhelming. The bell hop looks around and brings our bags in. I tell him the toilet is broken, he removes the lid and fixes the sticky handle and it stops running. He "turns on" the air and quietly tries to sneak out, but not before I could hand him a $5 tip. I am disgusted, but trying to settle in. We decide to go explore and grab a bite to eat before they shut down the dinner service. We come back to the room 2 hours later, still no air. Call the front desk, service man comes up and pushed some buttons and we wait again for cool. The lack of AC combined with the smell of mold was enough to send me over the edge, but the room was disgusting to boot. I tried to calm myself for my family and my vacation sake and go to sleep. By 1 am, it was too much to handle. I tromp down to the front and am greeted by the night counter crew. Explain to him the issues, he calls his maintenance man that pretty much says "do you know what time it is" but shows up about 15 minutes later. He comes to the room, pushes some buttons looks at the return grate and calls the front. He hands me the phone (because he doesn't speak English) and front desk clerk says "maintenance man says it is working properly, there are no issues." It was 25c in there. I try to explain that yes, the air is blowing, but it is by no means cold and he asks me "you call my guy a liar?" After I persistently explain there is an issue, he tells me to come down tomorrow am between 7 and 8. Next day, I go down between 7 and 8. Luis tells me to come back at 930. I come back at 930, he tells me to come back at 2. Now I am pissed because I am getting the runaround. I demand a new room and Luis tells me I will get a new room at 2. Go down at 2, they say come back at 230. A different guy at the counter (not Luis) tells me to stay in the room--I am a white female-- and my boyfriend can come down to get the key. At this point, I am fuming, but super exhausted from terrible sleep and scared because I am in some other country causes mass issues, so I oblige and send my boy friend. Two rooms later, and after being told the entire hotel had AC issues, we landed in a somewhat better room that blew cold air at 18c. This entire ordeal took us to 4 pm on Tuesday so more or less we wasted an entire day fighting with the front desk. So here is the rundown on why you should NEVER stay at this hotel:Dirty, dirty, dirty, musty, musty, musty!Front desk personnel is very cheesyFood service is definitely NOT 24 hours a dayMost of the personnel act like you are bothering them if you ask them something-forget about getting a Pepsi at dinner!This hotel is LOUD! it is supposed to be family friendly--at 130pm on a Thursday afternoon we came back from the beach to hear the pool DJ playing No New Friends by DJ Kahled-explicit lyrics!! F*%k, N$*%a, B@$&h, this is supposed to be a family resort?????????No exhaust fans in the bathrooms-no wonder it smells of moldFood is lackingThey had these commercial coffee machines that were delicious-- they shut them down at night. It was 730 in the am, I couldn't get a cup of coffee from the machine OR a towel from the towel shack-Not favorable for early risers. The beds were twin size at best. They are selling these as double rooms!This resort literally RUINED my vacation. The only thing that helped make this pill easy to swallow was the beach, which is about a 5 minute walk thru a series of shops with pushy vendors (tell them you just bought the cigars yesterday-that seemed to work), with a burger shack right on the beach. It serves the same food as the resort, but the people are much more friendly! There is a gal there (she was not wearing a name tag) that gave the best service of anyone at that resort. She was friendly and welcoming. The bartenders there were decent too. Also, Juan Carlos. He is a server on the buffet side at night on the outside veranda. Superb. He should be running the joint with the way he handled guests. Overall, this was a terrible stay. I am reluctant to EVER go back to the Dominican or to EVER stay at a RIU (even though I have heard they are fantastic) because of this resort. If you are paying more than $500 a person for flight and to stay at this place for 5 days, IT IS TOO MUCH!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.