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- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
We (husband and son) visited this resort the first week of June. Despite the reviews from MANY reviewers, the food was very good and there was always a different variety in the buffet each night. Most nights they had fresh Paella and fresh roasted chicken and roasted veggies. I cannot for the life of me understand the reviews who noted that they ate French fries all week? Lunch time we were usually at the beach and ate at the beach bar, which also had a great variety, as well as different flavours of ice cream :) The rooms, as described in other reviews, are very standard. The maids do a great job keeping them clean and always provided us with fresh towels and re-stocked the fridge with water, pop etc. We never experienced a problem with the noise from the shows, as other reviewers stated, however we did get some drunken passers-by at 3AM (likely heading back to their rooms), but how on earth can you control that? While the resort is not right on the beach, if anybody has been to a larger resort in Mexico or elsewhere, the walk to the beach does not differ from that of a large resort. The only difference is that you get to walk along a cute little strip with souvenir shops on the way to the beach (dangerous if you have a 4 year old who wants EVERYTHING). Note: the souvenir shops are incredibly expensive, as is almost everything in Punta Cana, a chocolate bar was $6USD! We go to the Caribbean for the beach and not the pool, so most days we spent at the absolutely beautiful beach! Always lots of chairs and plenty of gorgeous palm trees for those who like shade. Beach Bar is directly behind the beach area. You can walk or run for miles - nothing beats a walk on the beach :)The waterpark was a blast for our son. the portion for the smaller children was actually a really nice sized water park. The portion for the adults had a few cool slides too. We generally got to the waterpark by 3:00PM each day and stayed until it closed at 5:00PM. They have a beverage bar at the water park (non-alcoholic beverages only for obvious reasons). Around 5:00 PM we would head back and stop at the pool for a half hour or so. Pool was a fun place with lots of activities. We experienced our first foam party which was pretty neat. I would not rate the cleanliness of this pool any different from any other 5 star resort I have stayed at whether in Punta Cana or Mexico. I quite honestly find all public swimming pools to be a bit yucky and this one was no cleaner or no dirtier than any other pool at a resort - WIFI works at beach and in lobby or dining area :)There is a really cute photography shop on the strip on the way to the beach. We had some family portraits taken both on the resort and at the beach. The photographer took us onto the Bavaro property which was absolutely stunning to take some shots. Riu Naiboa is a simple resort. There is absolutely nothing fancy about it (less the endless supply of passion fruit at any given meal). If you check out the reviews for Bavaro or Macao (adults only), there is a notable difference. They are far more grandeur, complete with casino, spa, gym etc. etc. If what you are looking for is the pampered and luxurious resort experience, you should check out the other two RIU properties; however, if you are simply looking for a Caribbean escape to the ocean with yummy food and good service, then you will be happy with this choice. As long as the cost remained the same/similar, I would definitely come here again.
My sister and I arrived at the hotel on 11th June for a 2 week holiday at Riu Naiboa. Really lovely location, 2 minutes from the beach and we had the package with Thomson so there are loads of different excursions you can do. There is a restaurant/buffet for breakfast/lunch/dinner and there is also a separate Italian restaurant in the hotel open for lunch/dinner so you can choose either of these if you're all inclusive. The food in the buffet restaurant was really bad, nothing for children, not much variety. Was given raw eggs for breakfast...we ended up eating chips, bread and rice for the whole 2 weeks and the food was never warm. The hotel claims to have free wifi but the wifi only works in the hotel reception and slightly by the pool. The wifi isnt enabled in any of the rooms. The outside area is really good, big pool and large sun lounger area, always lots of activities and competitions happening...darts, pool party, foam party, dancers. We didnt stay for nighttime entertainment as the first hour was just children dancing to the same song every night with hotel staff...not sure what happened afterwards. Staff are really nice and helpful around reception and the restaurant, always say hello and make conversation, very happy !! Except the shop inside the hotel (souvenirs, toiletries, food, suncream etc) had very rude, useless staff, always miserable and not helpful. None of the hotel shop staff seemed to speak English and seemed that they didn't want anyone besides Spanish in the shop. The shop was also extremely over priced, paid $48 for a small bottle of sun cream, moisturiser and a box of tampons. The rooms do the job, we didnt stay in ours much, moody cleaners who stare at you and look away. Our room was very damp in the mornings and when wede come into it after a day out, the pillows really smelt of a strong, damp smell. The room in general smells dusty and off...would recommend leaving clothes in your suitcase because the drawers and wardrobe also smelt damp; which made our clothes smell. I wouldnt recommend this hotel, there are lots of other hotels surrounding this one that seem of much higher standard, only good thing was the pool, location and some of the staff.
Overall we had a great holiday. Hotel very clean and rooms cleaned everyday. Entertainers poolside very good and we enjoyed the shows at night especially the Micheal Jackson show which was brilliant. Beach is absolutely stunning. Good selection of food in the buffet restaurant an we loved the salad bar. Special mention to Johnathan our Thomson rep who was very helpful and if needed anything only had to ask. Our transfer rep Cynthia also was brilliant giving us information on way from airport and also on way back. We did the Dolphins trip whilst out there and altho expensive as doesn't include photos which are 80 dollars per swimmer it was a experience me an my 8yr old won't forget. Now for the negative points which was at night the hotel was quite noisey due to other guests. A few nights we had to endure other guests shouting, banging and running up down corridors in early hours of morning. At times felt like I was in a 18 - 30s hotel due to noise. Our fridge wasn't restocked every two days as stated so had to keep going down reception for bottles of water for room. Also two family members in other rooms on our last day whilst down at breakfast had items stolen out their room my sister had money and my parents clothes. Was also another couple had over £200 stolen out room same morning so would urge anyone to lock away any valuables in the safe. Would go back to Punta Cana but would stay in another hotel.
As I sit here now waiting to go home, all I can do is give my honest opinion and that will be it just honest.... this is my 3rd visit to punta cana, I have stayed in the grand Bahia and the ibersostar punta cana and I can call them a 4-5star resort....we are a family of 4 my kids age 7 and 13, the water park was great fun and the Health and safety there is just spot on! Really can't complain at all about that and the workers there was great with the kids! I see a lot of people saying the pool here was dirty and smelt, well was here for 2 weeks and the pool man was there from 6am till it closed cleaning the pool it was never dirty or smelt. The rooms are basic no iron or no kettle, had to pay 500 pasoe to have the iron for 2 hours, pointless really it done nothing! The fridge in the room was great all ways stocked and nice to have a cold drink after the hot day! Our towels was changed every day and so was the sheets the cleaners was spot on! I fount the staff at the reception very helpful, and my Thomson rep Johnathon was amazing he got me some Dr Pepper and brought them to me! The hotel is kept immaculate by the workers and they work hard in this heat (it's been 32 here every day!) it's just a shame that other people don't respect it and keep it clean the workers should not pick up your cups you have left I find that rude! The beach to me is all ways a winner this is y we come back here it's just clear and the water is warm and my kids and myself love it! Never had to fight for a sunbed all ways a bed there, and again the beach is kept immaculate:.. the day trips we done sanoa island that was breath taking really was! The food that was served for us was great and there to me was paradise....And also me and my daughter did horse riding I have no words for that as I have horses at home and how they are looked after is second to none! Because me and my daughter can ride we galloped the beach and it was a memory I won't forget.... go to the supermarket for free it's well worth it and cheap! I brought some drinks for the kids and Kept them in my fridge... Now my not so great 😩THE NOISE OF A NIGHT IS A JOKE, PEOPLE CANT HANDLE DRINKING AND THINK ITS OK TO SCREAM FOR 10 MIN IN THE HALLWAY.... we had this happen 3 times and 3 times I was there at 3am screaming at people to get up!! Just disgusting no respect at all for any 1 and my kids also see a lady on the floor like a whale just screaming and this is not on! I did complain got told it would be sorted and they would get a final warning, and they did so that's good but I think they went with in 2 days. ... if u r Spanish then the music all day from 10am is for u! No English songs played it's all about Spanish songs and to be honest what a shame! By the pool would have been nice to listen to English but no this was not the case! No entertainment for the kids at night just a lady dancing to Spanish music on the stage and the English kids trying to keep up! Food was ok can't moan load of chicken and steak but was the same, kids fount it hard. We was only ever brought a drink over once and that was the first night again if u speak any thing but English u will get served, the steak house was nice very slow and u will get bit so u need repellent that does help..... find it strange that other riu palaces can use this hotel but we can't use there? Very strange when there 5 star.... I would rate this hotel as a 3 the most, I would of returned but the noise and the disrespect from the staff I won't return I will go to the riu bavero next year but won't return, a nice holiday with my family and that really is all that matters! Hope this helps xx
The only thing that saves this hotel is the staffing. Food was the wrost, same meals everyday. Drinks were the cheapest, bottom shelf. The pool closed at 6pm. The hotel isn't on the beach, like a five minute walk, all staffing leave area after 5pm. The nightly shows are like high school plays. Late night, the activity and entertainment staff assist prostitutes on to the hotels grounds so that they may have contact with guest. WiFi in lobby, and the rooms is very bad. The only thing that saved my vacation were the other guest that I met. I would never spend money to stay here again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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