- What's Included
- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
- Free Wi-Fi
- In-room liquor dispenser and restocked mini-bar
- Access to Splash Water World (Nov 2017)
- Beach side bar
Stayed her for a week on a last minute deal .Staff very friendly .Food good and plenty of choice .Room good clean but view from no to much. Pool and amenities good .Music very loud around pool had to go to beach to escape it .Beach was very good even tho took a bit of battering from hurricane . Could have done with a bit more entertainment in evening .In all not a bad holiday .
We visited this property over Christmas and will never stay there again. The rooms are old and not maintained, no privacy locks while you are in the room and if you asked for something brought to your room there was no knock no warning they just opened the door and came in. Unacceptable. They hardly changed the sheets and the rooms were musty. The food was ok at best repeat repeat repeat. The staff did the best they could and were for the most part accommodating and friendly. The owner of this "resort" should be embarrassed he has not invested in updating this facility while the sister resorts seem to be updated and clean. Also no noise control in the middle of the night, just let people make all the noise they wanted until 3 or 4 in the morning. Nothing against the staff but don't stay there its not worth what you might think is a deal.
I have stayed at Riu Naiboa twice and am returning in May this year. I go to this hotel because I have seen others in the area that do not appeal because of size (too big) or location (not the best area on the stretch for beach activity). Prices for holidays in this area vary from under £900 to £2500 in May and I can really not see that much difference in how you could get better value than Naiboa. Really what would I get from the staff that is different as they are all recruited from the local catchment area. Staff at Naiboa are as good as you get anywhere for what they are paid and what they have to do. The set up of the hotel is fine although about half a mile from the beach, some would like the walk and others would not but myself and my wife do not need to pay an extra £500 to be a little closer to the see. Even those hotels that are on the beach may need to walk the same distance if they are at the back of a hotel that has a beach front location.In reality the whole area is much like any other purpose built resort, a lot of big hotels next to each other with a long sandy beach with warm waters. All inclusive hotels around the would are pretty much the same for food, all adequate but some a little better than others, little to do but pool, beach and in house entertainment including unlimited drinks.We go to Punta Cana for the sea, sun, relaxation and most of all to play golf. Our day is breakfast, stroll to the beach, sun ourseles and swim in the sea, back for a beer in the pool bar area about 11.30am, quick simple snack and picked up by our wonderful driver for transfer to Punta Blanca golf course at 12.30. We play golf back to the bar at about 6pm, few beers, dinner 7.30-8pm ish, bar, maybe entertainment and bed by 11pm... repeat next day.We have not been on any of the trips so cannot review but these are the same for all hotels so you will not get better trips by going somewhere else.Ok when we arried last year we did have a dirty pillow (smell discusing and stained)..It was replaced when we complained but this can hapen in any hotel. Room service (maids) was exactly the same as we have experienced in other destinations such as spain, turkey, tunisia, portugal as they all do a great job often relying on tips for additional income because their wages are so low.If you want value for money Naiboa is great but research what you want to do first. We pay just over £1500 each for our holiday in total including 13 rounds of golf over 14 days. This cannot be matched in Europe by a long shot. Obviously some hotels are a little better than others and reading reviews where someone wants a 10* luxury holiday for peanuts makes me wonder about what they expect out of life. I guess they just believe tour opertaor marketing.If you want a big hotel with lots of pools then do not go to NaiboaIf you want to be on the beach then do not go to NaiboaIf half a mile is too far to walk then do not go to NaiboaIf you want to walk to the nearest town or village and see local sights on foot then do not go to Punta Cana
We booked this hotel for the good reviews it has had on trip advisor. I don’t know who is writing these reviews as this is possibly the worst hotel you will come across. Excrement on walls in our bathroom, toilet didn’t work, flies all over food and variety very poor. The internet is only in lobby. We complained like many others did and was moved to the Riu Bambu which was an improvement. On arrival at this hotel we started to explain we had been sent over from the Naiboa but he cut me short and said it’s okIt happens all the time. Which says it all! The director at the Naiboa was rude and when I tried to explain how disappointed we were he cut in and said I think it’s a good hotel and wouldn’t listen to us. There was definitely no customer service ( none of the customer is always right) we were wrong according to him. I have emailed Riu direct to speak to somebody direct but have not had a response I also think TUI should remove it from there website. It’s a block off flats with a swimming pool and minimum facilities. Avoid this hotel!!!!
I was disappointed with this resort. I was hoping for much more. The rooms are very dirty and outdated. Roaches, musty smelly and the towels always felt dirty. We didn’t have a screen door so we couldn’t have the door open unless we wanted to be eaten alive by bugs. Bring bug spray! The grounds and buffet restaurant were always clean but the area around the pool could have been cleaned up a bit more. Left over limes and cigarette buds from the day before. The pool itself was clean and we really liked the kiddie pool area. Bar staff and restaurant staff were always very helpful and kind. Selection was good and food was fresh. Only one a la cart restaurant which we were told was steak and Italian but we never saw a Italian menu. The beach bar was great, but with a toddler it was sometimes a trek to get there. The beach was beautiful but agin a bit further than we anticipated. The weather was perfect and overall we had a nice time but we wouldn’t go back to this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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