- What's Included
- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
When we arrived we were really excited due to the receptionist being lovely though had to check in around 15 couples at once which was odd. But that all changed once we got to the room... we got given a room with the wrong bed and hadn't been cleaned, also there was an awful smell coming from the balcony which made it unusable! The same receptionist then completely changed his attitude when we headed down to complain and said we would have to come back in 3 days to get a new room. In the end we went to our rep the following day and she was amazing and sorted it quick time.Once we got over the room issue we began to enjoy our holiday though there are good points and poor points.Good points -- waiting staff/bar staff are lovely especially Gonzalez. He made a great effort with us every time he saw us.- having drinks in the room are a plus.- the beach is beautiful and only a short walk from the hotel. I read lots of reviews complaining about the distance... well their just lazy!! It's really not that far and it's an enjoyable walk.- the pool bar is quite nice and never too busy.- room was brill once we got our correct one. Very clean and tidy with great air con.- lovely view from the balcony.Poor points - - the hotel shop is stupid expensive - the food is pretty much the same every night and both me and my partner were poorly because of it. We spoke to more than few people that said exactly the same.- a la carte... don't waste your time.- entertainment starts fairly late and isn't that great.- around 3/4 days a week the hotel turns into a party place which we weren't told about. From 4-8 there's loud music and plenty of drunk people in and around the pool. Not fun if you just wanna relax.- Receptionists not very helpful. They forget how to speak English very quickly and like to play on their phones. We had an early morning trip but couldn't get beach the night before because of the pool party so we asked in the morning, an hour before the towels were normally available to be told that we couldn't have any until it opened by which point we were already on the trip. Didn't make much sense!!Over all we enjoyed the trip but have been put off Riu Hotels for the future as it wasn't great which is unfortunate!! Don't forgot you need $10 to enter the county each and $20 to leave. And don't go over your baggage allowance as we saw a couple having to pay an obscene amount of money for being 1kg over weight!Hope this helps anyone wanting to go!
Myself and my partner stayed at the naiboa for the last week in sept first week of Oct and all i can say is " what a place "The hotel was very nice,the room was big enough for both of us and the maid service was fantastic.The pool area was great never had to fight for a sun lounger always plenty to choose from.The pool although could do with a lick of paint was great never cold and never busy.yes you have to walk 5 minutes to the beach but so what the walk is worth it the beach is absolutely gorgeous,always sunloungers available with plenty of palm trees for shade the ocean is blue and beautiful. Beach side snack bar is great for food and a drink plus scuba caribe operate off the beach so plenty of activities to do.the entertainment team were great always full of life and very friendly have to give a spacial thanks to one of the team 'choclat'Always made us laugh. The staff in the hotel are very polite and always friendly. The only bad bit is the food its very repetitive and after a few days we were both sick of it servived on pizza and pasta and a couple of trips to the hard rock cafe in one if the shopping centres. All in all we had a fantastic time and i would reccomend this hotel to anyone.
Stayed for 11 nights in September/October.Check in unlike any I've experienced before, one member of staff trying to organise approx 20 new arrivals at the same time, very little verbal information given just a map in an envelope, a key and brief restaurant directions.Room was fine, old style dark wood furniture spruced up with a splash of colour. 2 beds separated by a drawer unit with the light switches and electric socket.All areas are clean, staff always in sight with mop or brush.Reception, only approached twice, both times had to wait for staff member to finish using their mobile before I was attended to.Pool area ok, not spectacular, appearance of the floor needs attending to.Pool bar, only self service coffee. Have to queue ( often being completely ignored ) to get juice,water etc whilst the sullen staff prepare cocktails ( very slowly ) open from 10 am to midnight, no food available here.A la carte restaurant, only one visit on steak night, nothing special at all. This is used for late breakfast from 10.30 till 12:00. Coffee machine available but juice machines turned off till 12:00.Pool entertainment monotonous but the red t shirt staff are the hardest working staff ( beside the maids ) on the complex. Be prepared for the Friday/Saturday/Sunday pool party from 16:00 till 20:00 which is mainly attended by more local weekend guests and is VERY loud, extra speakers are brought out and a DJ ( no siesta on these evenings the walls shook )Restaurant Cohiba, where to start.... Ceiling fans to cool with varying degrees of efficiency. Usually tables available but have to ask staff for cuttlery ( again majority slow or just forget or more interested in their phones )Entertainment, not the best, mainly red t shirt animation team playing very long, drawn out party games.Main bar, slightly better than pool bar but still often ignored or bypassed for other nationalities.Food . 2 serving stations with the same items. A meat station that was rarely manned. Salad station and sweet station.Be very careful, meat either over cooked to be inedible or undercooked. Veg,potatoes ,rice etc were never hot, rarely lukewarm and often cold. Flies loved the salad, cheese, cold rice dishes flying in and out of the display.Food transported uncovered on dirty trolleys.We only noticed this on day 3 when the stomach bug kicked in, after that main diet was pizza ( when it was replenished) or soup ( after checking temperature ). The stomach issue seemed to be prevalent evidenced by conversations with other guests, overheard conversations and visits to the toilets.Riu, on survey night you are given a form to anonymously fill in and post in a box. On this evening the restaurant manager leaves his phone in his pocket, stops leaning on the post near the food stations and mingles, asking if everything is ok and offering to take your form to the box. I declined the offer then noticed all the completed forms being sorted by staff( I wonder if the negative ones reached their destination ? )We have stayed at other Riu in other areas and were dissapointed with the standard and have lost confidence in the brand.OVERVIEW.A cheap hotel in the Caribbean that has its negatives. I believe you can upgrade wristband to allow you to eat/drink in the other hotels. I would suggest ,if it's within your budget , to do this. A visit to Bavario to watch a show was a different experience completely to Naiboa. Don't let me put you off as other reviews tell a different story and this is just our experience and at the end of the day you are still in Punta Cana. The hotel has lots of returning guests but I am pleased to be home
We enjoyed our vacation in this nice hotel in Punta Cana.The swimming pool, the animation team, the beaches are amazing! A special thank you to Carlos at the restaurant! He is the one who enjoys to work and have the customer service in mind! Beside this great point, the Kitchen is ok but every days almost the same menu.The employees and I can say the people from this island don't really want to work...To finish with those bad points, the reception service are not answering quickly to your needs. At the end great place to stay, nice room.Just for your information, the price for an excursion is expensive, you should take all the informations before going there.Enjoy!!!!
My son and I stayed here in early September 2016 for two weeks. After reading previous reviews, we were a little reticent to book it but as we just wanted to 'chill' for the two weeks and we got a brilliant deal, we decided to go for it.I have been to many many hotels both in the UK and around the world and I can honestly say that the Riu Naiboa is one of the nicest I've stayed in! The room was large, had a lovely balcony, great air conditionining and a fab bathroom. The beds were extremely comfortable and extra pillows were stowed in the top of the wardrobe if the 2 on each bed weren't enough. The cleaners came in daily and the bed linen was changed at least twice a week and towels changed daily. The Animation team were friendly and hard working and were a joy to watch (I never took part due to a disability but my son loved the water polo and crazy pool games) lol. As for the restaurant food, I really cannot accept that some reviewers are talking about the same choices that were available during my stay! I cannot imagine there being any more choice than was prepared and presented each day! We never had cold food, except for the salad bar of course and the choice each day was amazing! I defy anyone to come up with more choice daily for 14 solid days - I don't believe it can be done! The restaurants were impeccably kept and the drumming and clapping display by the staff to welcome us in to dinner every night was lovely! The beach was impeccable with a dedicated team to rake and clean the beach every morning and was exactly as one would envisage a caribbean beach. All in all a wonderful holiday at the Naiboa and I am, at this time, saving to take the whole family, including grandchildren next year
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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