- What's Included
- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
- Free Wi-Fi
- In-room liquor dispenser and restocked mini-bar
- Access to Splash Water World (Nov 2017)
- Beach side bar
Overall experience was great. Two adults, and a 9 year old. They are constantly cleaning, so that is not necessarily an issue. Although we did spill something on the bed sheets, and the maid chose not to change them, even though it was blatantly spilled, and we had even stripped the bed. She just put the stained sheets back on. We had to request they get changed (3 times). The staff are friendly and helpful. We had Carlos as our waiter, a young guy who was always fantastic and helpful and was extremely friendly and always had my sons drink of choice ready for him when we showed up. The pool is always kept clean, and the beach is great. The waterpark is a 2 minute walk and a lot of fun. Also, don't plan on sleeping. The hallways are SUPER noisey and the noise easily comes into the rooms, so if you are a light sleeper, you will not have a good nights rest. That's not the hotels fault, guests just don't think of these things when they are talking loudly, or screaming across the halls to each other. But this was a nightly occurrence. The food however, was not that great. Breakfast is great, but lunch and dinner not so great.
This hotel is lovely, the food is nice and the rooms are always very clean the maids do a good job! The entertainment throughout the day is good, it ranges from water polo, archery yoga etc. They also do some good shows at night they can be a good laugh, there is the main restaurant which has a wide range of different foods and then there is another restaurant over near the main stage which is Italian one night and steak the other, this is all included and you don't have to pay anything extra( the steak is lovely) there is a water park on the complex which is very good too. The staff are very good and are as helpful as they can be but we had an on going issue with people smoking in the pool, there is just one big main pool and a group of people on several days were smoking and flicking the Ash in the pool whilst kids are swimming around, the first time I complained to reception and I was told that you could smoke in the pool and that someone would come out and clean it( nobody did) and then again I went and questioned the situation and I was told no you couldn't smoke in the pool and to speak to the head of entertainment which I did. He said over the microphone around the pool that there should be no smoking in the pool and the group of about 8 just continued to carry on smoking, not bothering about all the Ash going in the pool, so I told him again and he went and had another word but yet again they didn't listen, this really put me off as who would want to be swimming in that water when there is Ash floating all around and not a single person doing anything about it, the staff on this day were not interested in how me and my partner felt at all.
Did stay for 7 days at this hotel. Very kind people, the breakfast was amazing and the food in the evening was fine as well. The room we booked was perfect for us. It has a very good size and they clean it everyday. The was only 5 minutes away and for real, the beach was beautiful.
Can't fault the country, but as for the hotel poor management skills it took 3 attempts and the tui rep to get involved before we got a half decent room.But then the room still wasn't good enough for honeymooners. Unfortunately we will never go to that hotel again.
From the start we can't fault the hotel and surrounding area. The beach is breathtaking. We have stayed in many other Riu hotels and although this is the smallest on complex it try to keep up with the big ones.We were met at the airport by our rep Jonathan, he is very friendly and helpful. We attended the welcome meeting where he gave us useful tips on how to stay safe and well. A lot of people don't attend these meetings as they think it's just about selling tui trips but as the rep is a local he is very knowledgeable. If he was unsure he would find out.Reception staff; we found them to be very helpful and cheerful. They helped sort out the free wifi that does work as far as the buda bar! Our toilet broke mid holiday and it was fixed within a couple of hours after talking to the reception team. The room; no complaint, we had 415 overlooking the pool and above the bar. Weren't kept awake at night with bar noise, if your tired you'll sleep! Our housekeeper was lovely, bumped it her early on and greeted her in Spanish, which made her smile. We had fresh flowers and towel displays every day! A lovely touch. The food. ALWAYS plenty of choice for breakfast, lunch and dinner. Breakfast served hot and cold items, eggs freshly cooked if you ask politely and smile. Had lunch a couple times, again plenty of choice. Dinner; loads to choose from, different themes each night. As with any other all inclusive hotel if you take a bit of everything each time you will get bored of the food but if you stick to one theme each evening you can't go wrong. Our only comment, need more signs for the food however if you ask a chef they will tell you. The A la Carte is a must on steak night! Don't need to book just get there early. We didn't bother with the Italian night. We alternated steak night with the main restaurant.The pool area; can't fault it, always cleaned early morning and mid afternoon. Water was nice and warm.Entertainment team; they DO play a mixture of music to cater for all countries. The team do speak english and are always trying to get you to join in with activities but weren't pushy. As a couple we don't go on holiday for the entertainment so didn't really get involved much. THE BEACH; a nice short walk from the hotel down Carribean Street with friendly shop keepers. The prices are slightly more than out of the complex but you should always haggle! (Bought a hat which was priced at over £30 got it down to £8!! ). At the end of the street is the beach bar where you can get drinks and snacks. The beach itself is breathtaking! Always plenty of beds and shade. The sea is warm and safe to swim in. Please be aware of sand flies, we weren't warned, the little things bite below the knee and could be mistaken for mosquito bites. Itch like crazy for 24hrs, take something with aloe Vera and tea tree works a treat. Did not put us off going back each day. To conclude we had an amazing time at a great hotel. Top tips. Use the safe or keep your money on your person. Try to speak a little spanish and smile. Don't bother with pesos just take USD as ever thing is priced this way. Go on the Outback Safari, gets you away from the hotel for the day and you get to see the real Dom Rep.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.