- What's Included
- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
This is the third resort by Riu I have stayed at over the past three years and this resort has totally made me reconsider my opinion of Riu as a company that I can trust. We had a junior suite which was beautiful until you notice the ants which seem to come in from the balcony or appear on your phone on the side tables next to your bed, or on the coffee table crawling on your stuff. The front desk was made aware of this but it seems nothing much was done about it.The fridge in the room was missing parts which would keep drinks in the door. The only soda included was club soda and Coors Light (unless you request to try the other local beer - and in that case you only received three of one or the other every two days). The closer we got to the end of our stay the less bottle water seemed to be replenished. The same rail liquor in the dispensors are what they served at the bar. This was a huge disappointment. We had to purchase additional liquor from the city to keep in the room. Which makes you wonder why you even paid for an all inclusive... Washcloths were only provided on special request. Toilet paper had to continually be requested as well. These items should have been stocked without having to ask.I purchased wifi for the room for a flat rate of $35 since the free wifi didn't even work in the lobby area. The wifi was in and out at first, and then out completely. When I went to the front desk about it, someone came up and seemed to get it to work momentarily. After they left, I experienced the same issues. I felt ripped off with the paid wifi. They probably shouldn't offer it if they are not able to get it to work properly.The staff are friendly, from the front desk, to the bar, the restaurants, and the housekeeping/ cleaning crew. However, too often than not we had to wait for our tables to be cleared in the main dining room. The main dining room that served breakfast, lunch, and dinner had food which was mediocre at best. One afternoon two different pasta dishes had the aroma and taste of being burned and yet they were still put out for customers to consume. The only time the food tasted exceptional in the main dining room was New Year's Eve when it seemed the cooks from the Italian/Steakhouse were in there. The Italian/Steakhouse had traditional Riu quality food - it was excellent, along with the service, most of the time.Once while at the Budda bar I noticed a female bartender use the lavatory and return to the bar without stopping at the sink to wash her hands. Also, drinks were only provided while physically at the bar. If you sit at one of the tables, you will be waiting, thirsty, while the bartenders talk among themselves and dance to the current song playing.The beach club which had food and drinks was a joke. The food was terrible, every time. Your safest bet is to get a pina colada - but even that is with rail liquor so again, good luck.Riu Naiboa is not the worst resort around, but it is far from the best. With good company and an excursion or two you can still have a good time here, but with so many other resorts available in close proximity, it would be worth it to put your money somewhere else who isn't going to skimp on as much as this place does.
The Riu Naiboa is a good mass hotel, with correct services, correct instalations but, as everything at Punta Cana, so much crowdy to be agreable. Is correct, nothing more than this. The "all inclusive" is a fake, because you can get a good scoth whisky, just those awful drinks mixing pineaple or mango smothies with white rum ...
Not as bad as some of the reviews. Definitely feels like a mill - not much personal touch. Front desk staff were some of the worst I've ever encountered. Terrible sound system for entertainers - feel bad for them as they are actually quite talented and work very hard. Animation team is great. Excursions are a complete rip off.Rooms were ok. Clean. Definitely weird smell and noisy. Food was ok. Lots of variety but same variety every day. Rarely labelled so not always sure what is on offer. I like to know what I'm eating. If you have severe allergies - good luck.Wouldn't go back. Wouldn't recommend. Was an OK experience, but didn't come home with any rave reviews.
I had been to this resort about 10 years ago and there have been changes to the Riu practice since then. You can no longer stay at this one and play at any of the rest of them We spent a week with a 9 and 12 year old and we had a great time. The new Water Park was fun. The Carribean Street has a chocolatier and you must visit it and buy the lip balm and either the cocoa or the tea leaves....well everything there was fantastic. The Riu Naiboa now has it's own little section of the beach but the volleyball there is only a net and we never saw anyone playing. The reef that used to be accessible is now outside of the swim lines and with the boats from the dive centre right there it's not an option to go out past those ropes. The beach bar there was well stocked, the staff super friendly and the washrooms nice and clean, and there was food available too. Only complaint is people that refuse to clean anything up themselves. They bring their plates to the beach chairs, eat half of their food and then walk away from it all.....really people! There are now peddlers on the beach but they are not a nuisance but they are also not affiliated with the Riu Resort Complex....the coconut guys want 2 USD, the parrot and monkey photos are 12-15 and they take them with your camera or phone and you only get to keep one or pay more. There was a foto studio on Carribean Street and they had great rates for photo shoots. Still the beach was great....lots of walking can be done and the swimming was safe enough and when the waves were big just use common sense. Little ones can get swept out pretty quick. The meals had lots of choices and some of the choices were repeated often but there was always some different dishes to choose from. No complaints with the food and if you missed breakfast....like we did....then there was food available by the a la carte restaurant. Try and sit in Gabriel's section, he will really look after you well. The Budda Bar is nice to have by the pool. Washrooms there are new. Eduardo runs that bar and he has been with that Riu for 15 years. Only disappointment was the Animation team for the youngsters. We only found dancing at 8 pm at night. They played the same 5 songs and the kids just got up on stage and tried to follow the dance moves. Was mostly younger kids that joined in. We made our own fun though but we expected a bit more for our kids to join into. The archery, the pool volleyball/water polo, the bocce was all done by the adults. Some of the nightly entertainment was awesome but the animation team nights were not very appropriate for children. We booked through Sunwing and Berney was available all days and was very good doing his best for you.All in all we were happy with our vacation to this resort.
Just arrived from a week's stay the food was ok and the beach was nice I found the staff catered to the Spanish speaking people when I tipped them this made no difference they just looked at you. Won't go back. The hotel looks like it was renovated, I didn't like the fact that the door to your room was a keyed lock with no safety. Some things that I didn't like was breakfast so easy not for them, I asked for an omelet and instead of using freash eggs he poured it out of a premixed jug not appetizing at all. They should rerate this hotel to a 3 star and drop the price.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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