- What's Included
- All Inclusive Features
The Riu Naiboa just finished some exciting new renovations, which were needed as the resort was getting tired. From what we hear they have renovated the lobby, pool bar and buffet restaurant. There is a new Italian a la carte and all the rooms received a facelift with new bathrooms with walk-in showers. They've also added in-room safes and liquor dispensers to the rooms. If one of the higher rated Riu's in the area is out of budget, this would be a good option. As always, the service at Riu Resorts is excellent.
Our local travel agents helped us to choose this hotel after a last minute decision to book a honeymoon. With wedding planning taking priority we didn't have much time to research the trip properly. The holiday was sold to us as the hotel being on the riu complex which means you were able to use the other hotels facilities. We specifically asked this as we had noticed ours didn't have a sports bar and my hubby is a massive football fan! When we arrived at the hotel we were told straight away that we were not able to use the others facilities walking around them was the most you could do. We also asked our travel agents to notify the hotel it was our honeymoon in the hope of u know... pretty petals on the bed ;) but nothing. In fact we were given a twin room which the toilet was broke. My partner complained and we were given a double room which was fine. Basic. We met our tour rep and asked straight away to move hotels as from the off set I could see that this was by no means what I had hoped for my honeymoon. The rep was amazing and worked hard to make me feel better but after a cry a couple of their mojitos we decided to "make the most" of what we had. Especially after a quote of £100 a night each to move us. The food was ok. The Italian/steak house is the only one where we felt as if we were "dining out". Food was nice and plenty of choice. The restaurant by the sea was our favourite the staff were so friendly there and had the most happiest singing barman ever! The pool bar was lovely espeically at night. (Attached is a beautiful picture we took the one night) its a shame they didn't open that later and have a bit of entertainment up there. The evening entertainment was ok. Some good shows. Some not. I guess u get that everywhere. We stayed for 11 nights but was ready for home after 7.The room was cleaned every day and had towels made into different animals which we found cute. Mini bar was nice stocked every two days but if u don't drink shorts and lager ur on the water or Pepsi.. no wine ;) We have been advised to issue a complaint about our holiday and the selling of it as we,as well as many others we met there were sold the use of the whole of the riu complex and this is very much not the case. U can see why... the other palace's are simply beautiful I really wished we had properly researched and booked one of them instead. I have read a lot on here about not speaking their language so kind of feel you get ignored. I felt that too. Especially when it came to evenings at the restaurants. Some lovely staff there but after 11 days I've come home with not knowing a single name of someone who worked there. Where u could clearly see others seem to be their best friends! Water park was good. And we went on some really nice trips there which made the "holiday". I would defintaley like to one day return to the island however we would be heading to one of the palace's that's for sure :)
The room we got was freshly painted, like hours before and the fumes were unbearable! The shower door was rusted. They changed our fridge 3 times. The humidity in the rooms was terrible and the marble floor in the hallways were all slippery due to the humidity as well. The night club is not free! You have to pay for your drinks 🤔. If you're not European the staff treats you horrible. The pool closes at 6pm🤔 and the chemicals they put in the pool makes your skin and eyes all irritated. The alcohol they have is the cheapest and they are all diluted. Same brand for whiskey, vodka etc... You can drink from 8 till the time you go to sleep and you won't get a buzz cause the alcohol is soooo diluted. Gym?? Hah! They have like two 1930' machine and if you can get the cables to move good luck! The machines are all rusted and they only have two dumbells. They don't fumigate so take LOTS of repellent (I have pics to prove it). I asked a travel agent about this resort and he said it's the cheapest resort in Punta Cana. I guess you get what you pay for! DONT BOOK HERE UNLESS YOU DONT MIND THE ABOVE. Just save a few more dollars and book somewhere else.
Was very nervous about coming here after reading the reviews of here, OMG I must be staying at a different hotel, 1 staff were brilliant and attentive 2 food was plentiful and good 3 staff not afraid of getting u drunk 4 rooms cleaned everyday with fresh towels 5 beach was fabulous only few minutes walk 6 the whole hotel was clean, staff never stopped 7 I had nobody taking or trying to rob from my room, I left a little wallet with 50 dollars and 2000 pesos for 3 days never touched 8 beach bar was nice to relax after the beach 9 the other restaurant which is Italian or steak House depending on which night was always good 10 I will be definitely returning I stayed in two other all-inclusive places once in tenerife and the other in furtventura, OMG this is the ritz compared to them, the only thing that I dnt like was a lot of entertainment is Spanish, other than that your on holidays enjoy instead of looking for the negative, make sure bring mosquito spray,
We arrived mid afternoon, and we were warned on the transfer bus not to drink the tap water, although apparently ok for brushing teeth and showering. It tasted pretty foul so ended up using bottled water after 1st brushing. Room clean, well presented. Air con was a git to figure out, but once we nailed it, it made perfect sense.Mini bar restocked every other day. Optics consisted of vodka, rum, gin and whiskey so not shy of options, though the local rum is vicious! Drink if you dare!Pool was lovely. The bar up top was open until about 11 at night, the entertainment bar by the steak place opened about 6, running through the night. The bar staff aren't shy with the measures if that's what you call it, more like a huge great welcome glug of booze! 4 standard frozen cocktail mixes (banana mamma is the best!), then a range of other stuff off the menu in booze or virgin varieties. Food wise, only problem is very little if anything is labelled up, so wild guess on what you were eating. The snack bars were burgers, hot dogs and fries. We got told on the bus to avoid salad items as these were washed in the tap water. Evening entertainment consisted of kiddies disco about 630 (I still hear the tunes in my head) then bingo, followed by whatever adult show on until I think 1045 ish. Schedule alters 2 week rotations.There is a night club just outside this hotel, but it wasn't clear if drinks at the club were included or charged, so we didn't risk it. In the hotel opposite is a casino that's cheap and cheerful, good for hanging out for an hour or so if you were waiting for kiddies disco to finish. Pool shuts down at 6 every night, and they do go round throwing cleaning agents in there, so they are strict about shutdown. There is a good spread of sunbed availability in terms of full exposure versus shaded areas, if like our group, there's a mix of sun seekers and English roses amongst you. There is a mix of events during the day the staff will come round to sign you up for like darts, dancing lessons and archery. Then there's the guy with the coconuts who comes round mid afternoon. We actually watched them harvesting off the trees! The health and safety guys in England would go berserk! Beach is 5 mins down the road. Lovely clear water, warm. Also in the opposite direction is the water park. This is ok, except no alcohol and all jewellery including studded earring and belly bars must be removed. The two red slides are very fast and violent, did result in an injury to one of our party. Overall, very impressed with this hotel. I don't do relaxing on holiday, but this was a lovely change.
Firstly hotel is average, room was clean and the hotel itself is fairly small however adaquate. The food in the buffet is excellent however repetative. The steak house and Italian were not so good, food was bland and not much choice.Enjoyed our stay except for our suitcase locks being tampered with when we left to go on an excursion. Very disappointing as it rendered the locks useless so we had to break the locks off completley. Basically someone with access to our room tried to break into both cases.When approaching managment they offered to wrap our cases but we had no apology, sympathy or goodwill gesture to even pay for our locks. Whoever attempted to break into our cases clearly watched us leave to go on an excursion so please be careful if you visit this place.The customer services was lacking here.We had an annoying noise coming from our bathroom and reported it several times, after being woke up at 1am. When the engineers came up to investigate they did nothing but stare and couldnt understand a word we were saying. One guy even laughed on the phone, clearly not taking this issue seriously. Eventually on day 5 someone came up to fix the issue, which turned out to be a fault toilet.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner daily
- 2 theme dinners weekly
- A la carte dinners at Mediterranean & Steakhouse, dress code and reservations required
- Domestic drinks 10:30am-2am
- Entrance to disco (drinks extra)
- Swimming pool with children's area lounge chairs and towel service by the pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Non-motorized watersports: windsurfing, sailing, catamaran, kayaking and snorkeling
- Scuba lesson in pool
- Supervised kid's program available at RIU Bambu for kids ages 5-12 (10am-12 noon & 3pm-5pm)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- 372 renovated rooms in a 4-storey building with elevators
- Lounge chairs and towels
- Beach umbrellas
- Tennis court
- Games room
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewellers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino at nearby at RIU Palace
- Massages (fee)
- Laundry service (fee)
- Parasailing (fee)
- Waterskiing (fee)
- Deep-sea fishing (fee)
- Horseback riding nearby (fee)
- WiFi in lobby
Hotel Rooms include:
- Newly renovated
- 1 double and 1 twin bed
- Air conditioning
- Mini-bar* with complimentary soft drinks, bottled water & beer
- Full bathroom
- In-room safe (fee)
- Balcony, garden or pool view
- Max. occ. 3 adults or 2 adults & 2 children *Replenished regularly
- Same as above, but slightly larger with living area
- Limited availability
Kids Deal - 2 Children Stay & Eat Free, 12 years & under. Limited availability.
For the kids - Kids Club for ages 4 to 14 years, Wading pool, Babysitting (fee).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu NaiboaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.