- What's Included
- All Inclusive Features
We recently returned from our 11 night stay at this hotel and i was gutted to have to come home. We booked through thompson and were slightly concerned as we did receive an email advising us of construction work that was going on next door. We had no need to worry, we would not have even known there was work going on as we never saw or heard any of it.The food here was so good, we didn't even try the al acarte restaurants as we were more than happy with the buffet restaurant. There was so much food all day that you certainly won't go hungry. Breakfast and lunch was pretty much the same every day but there was a lot to choose from. Most of the staff were fantastic, so friendly and eager to help. One of the waiters - Angel who worked the beach was brilliant and always had a smile on his face.The animation team which did the entertainment were fab, they looked like they enjoyed there job so much and gave everyone the chance to be involved, although if you didn't want to join in they did leave you alone.The daytime activities included beach volleyball, darts and archery. The evening entertainment that we saw was ok. one night was very good and the others were not quite to our taste, it was all basically dancing but to different styles of music. We were a bit confused as to where the entertainment was to start with, as the brochure we were given at arrival made it look like it was in the copacabana amphitheatre but that was never open.The minibar was refilled every day and the maids always made sure our room was clean and we had fresh towels. Although we didn't realise until our welcome meeting the next day that the maids come round twice a day. They come round in the evening too which was unexpected on our first night as we were asleep after a very long day of travelling.The noms were a little dated and did smell a little musty although it is so humid there I'm not really surprised. We had air con and a fan in the room, but from looking at pics on line i think i would have upgraded to a suit as they look much nicer.The beach was beautiful and there was plenty of shade which i was so grateful for. There were a few people trying to sell things on the beach but if you say no they leave you alone straight away. Pools looked nice although we didn't use them as we were always at the beach, and there was the pool bar which was always a bit louder and busier. Usually around 5PM they had some entertainment around the pool bar which one day included a foam party.I would definitely go again and i would recommend this hotel to people. The whole riu resort was nice, although next to our hotel was caribbean street where there were a few souvenir shops and there were a bit pushy at getting you into there shops which i didn't like, so i didn't go in any of them. And they had the water park which you have free entry to. It looked fairly small but we didn't get the chance to visit.
I dont know where these positive reviews I read beforehand came from. All I can say is they must not expect much. This resort is old,outdated and needs to be torn down. But instead they decided to add two buildings in front of the main building on the left and right. They look like something that belongs in a prison facility.... rectangular white flat roof buildings. Upon arrival we were informed we had gotten a free upgrade....guess where ?? Prison building. The only good thing about that was it was closer to the beach. The room was very basic. They think they really jazzed it up by sticking a jetted tub in the middle of the room! One positive is the resort is small so not too much walking required. The food started out fair and only got worse. Only 1 restaurant for breakfast and 1 restaurant for lunch. Same thing over and over. The other restaurants- French, Japanese and Spanish steakhouse horrible and truly disappointing. The one good thing I can say is about Spanish steakhouse was the lobster was good. Wine- watered down Koolaid. Drink mixers disgusting. Oh I forgot to say our view of our upgraded room was construction next door which we awoke to their sounds at 7:00 each morning. It took three nights before we found where the evening entertainment was. Our brochure stated it was in an outdoor building that had been abandoned. The best thing going for this place is the beach. Its big wide and lots of shade but I think that is true of most beaches in Punta Cana. We were never bothered by hawkers on the beach even though I saw a few. As opposed to Mexico very few of the workers speak English even n the Spa. All in all I see no reason to go back to DR. Will stick with Mexico where we have stayed at great places and quicker to get to and less expensive. The sad thing about this is we paid more to stay here than any other adult all inclusive we have been to in Mexico. It was stated this resort was 13 km from airport but took 45 minutes to get to.
Stayed 3 June to 17 June 2017. Staff were great and very friendly. Room was clean and had all you needed. Would definitely return to this hotel. Food was excellent with a wide variety. Would highly recommend the Italian and Steak House. Beach was great and the pools were clean and had all you needed. Entertainment staff were good and left you alone if you did not want to get involved. Bermudez at the pool bar was great and had drinks ready when you needed them. Victor in the Buffet restaurant was good and very attentive at your table. Room was cleaned daily and had lovely displays made with the towels. Staff work very hard to make your holiday enjoyable.
We spent 5 days at Macao and it was amazing, my new wife and I cannot believe the service, smiles and attention that all the staff gives, especially the Animation team!!! We cannot wait to come back, and are having a hard time getting on the plane to go back home!
We had a wonderful time here. The place is beautiful, very clean and the staff is super friendly. Never had a problem finding a chair at the pool or beach and a drink was always close by. We will be back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free WiFi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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