- What's Included
- All Inclusive Features
- Beachfront adults-only section in larger RIU complex
- 3 pools with bali beds, drink service, and swim-up bar
- Complimentary Wi-Fi throughout hotel
- Casino on site
Just back from this unbelievable hotel, upon arrival at the hotel we was greeted by Francisco aka Frankie, we was given a welcome drink & was checked in, we then went to our roomsWithin 5 minutes our bags were delivered, the room was very bright and we was greeted by the lovely air con which after a long flight you was happy about, our room had fresh fruit, a fully stocked mini bar and a beautiful arrangement of the towels from the maids.We went to explore the hotel and found it to be lovely.Breakfast was served in the buffet restaurant, i must say what a selection of fresh fruits, waffles fresh smoothies and omelettes as well as plenty more was on offer, the staff in here were impeccable, nothing was too much trouble, the pools were brilliant we tended to stay around the bigger pool was a bit quieter than the pool bar, there is no trouble finding beds whatever time of day you go down, The entertainment staff work so hard to get everyone involved in activities, ' Pavarotti' Especially his cheeky dance & giggle was hilarious, they play music around the pool from around 10-12 then 2-4pm, lunches are served just by the main pool, which has something for everyone, something i did notice that salads were changed regular, The lobby bar is very good, ' Danny ' our barman was excellant he makes the best cocktails, The Italian was very nice, our favorite was the Steakhouse, Fillet steaks lobster, salmon all on the menu, Mateo and his staff in here were fantasticThe Krystal restaurant presentation was beautiful but wasnt for us, we are easy to cater for and not used too eating that type of food,Whilst around the pool they have waiters that come round and take your drinks orders, 'Pablo' was fantastic as well as Edwin who was by the pool from early morning till late at night making sure the pool was kept clean and tidy and also did the towels.One thing i would say is please TIP all these people at the hotel they work for very little we just used to give them a couple of dollars a day, they appreciate this so much.The guy that fill's your mini bar was brilliant, same again you throw him a couple of dollars a time you get champagne and your fridge will never be empty, the maids also make sure your room is cleaned everyday, they even have a maid in the evening that turns your bed down and puts clean towels in your room.We also had a massage on the beach by the Spa staff, be sure to barter with them on the price, we got 2 x 80mins massages for $145, this should have been each2 negatives about the hotelNo umbrellas on the beach only the palm trees for shadeRooms do feel very damp this is due to the air con, this did NOT ruin our holiday, we had a fantastic time and would recommend this hotel, the staff work tireless to make sure you have a fantastic time, dont forget to tip the staff they deserve every penny
Have been to the Dominican 14 times, and this holiday hotel was the worst, would not recommend it to anyone. The hotel was drab ,old and tired looking, all décor was a mish mash of old and new designs.The room was dirty, toiletry dishes never seen a wash, mugs and drinking glasses in the room dirty. Large shower head ,we got replaced as didn't work and was filthy with grime. Swimming pools had tiles missing and were grubby, the shower to wash the sand off your feet from the beach was broken and the grids to stand on. We had no toiletries in our room, so complained at the reception and that's as far as it got, so do take your own, as you would be waiting forever. The reception was like something out of the ark and so were the staff. The entertainment staff weren't very outgoing too fat for their jobs. The only thing this hotel was good for was the food. Considering this was a palace hotel, I don't think so. We came back last week, glad it was only a week.
We are coming towards the end of our stay at this hotel which we have patronized three times previously. As other reviews state guests of the lower star rated hotels, and considerably cheaper , naiboa and bambu, use the facilities of the macao all day every day and every night. We have even seen children. The macao is adults only!!! To top things off tonight a guest of the macao who is here on his own brought in a woman, quite clearly wearing a naiboa wristband, ordered a glass of wine for each of them and then proceeded to his room. I feel standards have most definitely slipped at the Macao and this needs addressing immediately by the management. The service, food and staff however are exceptional.
The food was delicious at every meal! From breakfast to dinner, many different choices on a daily basis.Staff was amazing! ALL staff went out of their way to ensure you were well taken care of.Entertainment staff was also AMAZING!!! Entertainment poolside daily and a different show every night! Entertainment staff went out of their way to make sure you were having FUN!!! Got to know our names as well! Very impressed with the resort. Loved the all inclusive adults only atmosphere!
We have just returned from 2 weeks at the RIU Palace Macao and we loved it. We were the first to arrive at reception as we paid for a private transfer (transfers.do are really good), so there wasn't a massive queue and this gave us time to talk to reception about upgrading our room. We were shown a suite which was beautiful, but the additional $1000 for 2 weeks was a little too pricey so we took the rooms we were originally allocated. THE ROOMS: We were allocated room 3312 and my parents 3310. The rooms were on the top floor and initial impressions were good. Plenty of space, huge bed, Flatscreen TV, small refrigerator, and drink optics with Rum, Vodka, Gin and Brandy. The balcony was a little disappointing as on the top floor they are almost half the size of the lower balconies, however we did not spend that much time using it. The mosquito net door was almost impossible to open and I'm not the smallest person and it took all my might to get it to budge. We were overlooking the RIU Palace Bavaro next door and the backs of the shops on the Caribbean street, which wasn't the best view we've had on our travels, and we were a little disappointed as we were there to celebrate my parents 23rd wedding anniversary, so hoped for a partial sea view at least, but it didn't spoil our holiday. The bathroom was nice with a large walk in rain shower, 2 individual sinks and a hair dryer. My parents did have an issue with the AirCon and the rain shower, both were fixed when reported to reception. POOL & BEACH: There are 3 pools at the Macao. The main pool is fantastic, and has several sunken beds under the waterline for keeping cool, we used this everyday. A separate swim up pool bar which is great earlier on in the day but gets a bit rowdy later on, whilst we were there a group thought it was funny to slide each other across the main table of the pool bar whilst screaming thinking it was a water slide, because that's how adults behave on holiday (grow up!). The 3rd pool is a little smaller and used for aqua aerobics by the awesome animation team. Some of the furnishings around the pool could do with some TLC, such as the Bali beds (if using these, you only get around 1 hour of shade all day, very very hot!), some of the sun shades above the loungers are ripped and don't close completely, and some of the umbrellas has seen better days. The beach is absolutely beautiful, white sand the sea is so warm you can just walk straight in. I wasn't able to snorkel close to the beach as there was a lot of sand kicked up by the sea but it was nice to be able to swim in the sea. It wasn't too rough and no sudden drops in depth. FOOD: The hotel has 4 speciality restaurants, Krystals Fusion, Pancho Steakhouse, Volare Italian & Kabuki Japanese, and the buffet restaurant El Patio. We visited all of the restaurants apart from the steakhouse, and without doubt the foot is absolutely superb. From breakfast to evening meal, all of the food we had during the whole 2 weeks was cooked to perfection and delightful. They even had a little coffee shop where you could have snacks and hot drinks whilst you sat on the terrace. HOTEL: The hotel is beautiful and the gardens are well maintained. The staff work tirelessly all day to make the hotel look good. There are a few things that look dated and worn, plus Hurricane Maria had damaged 2 lifts so only 2 of the 4 lifts currently work, so each wing has 1 lift. STAFF: One word, AMAZING, the staff are a credit to this hotel and really do make an effort to make you feel welcome. The maids visit your room twice a day if wanted, as they do a turn down service at night. We did have our favourite waiters Dagoberto, Victor, Jose, Francisco, Jorge & Starlin, and bar men Adonis (makes amazing lattes), Jobes, Virgilio, Bermudez & Wilton (swim up bar), Pablo, Wilson, Teo & Reyes. plus many many more! You even have a guys visit your rooms throughout the day making sure your drinks are replenished and your optics are full. Jose Luis is worth a mention, he is so nice and always made our day. ENTERTAINMENT: The animation team are fantastic, they made us laugh daily, Pavarotti, Babyface (Papi), Chilendra, Amy Robocop to name a few. They made our stay enjoyable and funny. CASINO: Can't really comment on the casino as we only spent 20 minutes inside. No sooner had we walked in, we were asking if we wanted to play on a complimentary table, which we believe is just a ploy to get you to bet more and more, we politely declined and used the slots, but these are electronic so it was no better than playing slots on the iPad lol. Our stay was a delight and although a majority of it was fantastic, as with most holidays there are things that spoil it. I was ill for a few days and put this down to the drinking water, yet nobody else in our party suffered, again it was unfortunate but didn't spoil anything, I was careful what I drank. The RIU is a resort of several hotels and the Macao is surrounded by 3 other RIU hotels, the Bavaro 5*, Bambu 4* and Naiboa 3*, now as guest of the Macao you can use some facilities at these hotels, but only the Spa at the Bavaro, the issue we had and highlighted to reception, is that on a daily basis guests from the Bambu and Naiboa would come and use our pools rather than their own and come to the theatre at night. I found this a little annoying seen as though we'd paid a premium to stop at the Macao which is £1000 more than the Naiboa, yet their guests were happy to pay to stay at a 3* resort and use the 5* hotel next door, and this seemed to be tolerated. The pool staff did their best to politely request that they leave however I think the hotel management need to do more to stop this happening. We witnessed this every day of or 2 weeks there, including guests from all RIU hotels using the exclusive beach area supposedly reserved for Macao guests. Although this is truly a beautiful hotel in an ideal location, I don't think we would return as we could pay the same price to stop at a stand alone resort that doesn't allow guests from other hotels to abuse the facilities they are not supposed to use. I can't recommend enough that you take plenty of $1 bills, and tip as often as you like, the staff deserve it and don't expect it, and are genuinely grateful when they are tipped. Enjoy your stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free Wi-Fi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.