- What's Included
- All Inclusive Features
- Beachfront adults-only section in larger RIU complex
- 3 pools with bali beds, drink service, and swim-up bar
- Complimentary Wi-Fi throughout hotel
- Casino on site
This was my second time visit the RIU Palace Macao and fourth time staying at RIU hotels.Service and cleanliness were excellent, really very good. Hotel staff are nice and accommodating. The ambiance overall is very calm and relaxing for those who'd like to get a good rest.There are a couple of negatives and something HORRIBLE that I must mention. The negatives will be easy to overcome and the HORRIBLE is a human rights issue that has seriously affected my view of this operation.Negatives: Food was SUPER SALTY! This is an adult-only facility and most of the people there shouldn't be consuming this much salt. Those who wish to have more salt can simply add it. I was very disappointed that most of their healthy cooked options (e.g. grilled chicken, stews, etc.) were really salty this time. This didn't use to be an issue last time. I mentioned it to the buffet manager and he was very receptive.The other issue is the cleanliness of the sand in Palace Macao's exclusive beach. Now, I like to put my hand in the sand to feel its heat. Each and every time, I found garbage, from straws to broken plastic bits, to food and teabags, and other junk. Guests are also responsible for this of course. On our last day, I spotted a piece of broken glass that I disposed of. People walk in this area barefoot and it was really disappointing to notice the danger! That glass bit could have sent someone to the hospital. I did see that other neighboring hotels (not RIU) were cleaning their areas actively.THE HORRIBLE: As we were leaving our room, I noticed a few men painting the hotels' slanted ceiling (January 13, 2018). I could see it well because we stayed in 3383, which is located on the 4th floor. None of the men working on the ceiling had any protection, no ropes tied around their waist, no protective fence, really nothing. A minor slip and they would have fallen four stories to their death. This is horrific! How could the Hotel allow this to happen? Welcome to colonialism 101 I guess! How much are these people paid to risk their lives for a foreign company enjoying the natural and human resources of Dominican Republic? Can't RIU get its act together and provide the basic protection needed to secure its employees' lives? Of course, there's no union to protect these people, but RIU, a European company, clearly knows better ... this wouldn't happen in Spain, I guarantee it! I regret I didn't take a photo ... I was worried that I might distract the poor individuals working on the ceiling, something that could have been fatal.I'd really hope that someone from RIU responds to this review! And not with a canned message!
This is our 6th time here in 7 years and when we first stayed here it had recently been refurbished we now think it’s due another one! We love coming here however we have felt the air conditioning has become very poor with fan hardly moving and hardly anything coming out of the ac grill. The fridge is old and rusty and we have to ring down for it to be filled almost every day. A few times there hasn’t been hot water for shower so we have to wait for it to warm up and shower later. These are all minor niggling things but have us thinking we may try somewhere else next January if it is to continue on the downward trend.
This is our second time at the Riu Palace Macao (beginning of Dec.). We went exactly two years ago (my husband, myself and my mother).Once again, we booked two Junior Suite Superior rooms, facing the pool/ocean. Check-in with Maiker went smoothly. He greeted us warmly, gave us our keys and wifi codes. Our rooms were ready when we arrived. They were bright and kept clean. Gracias a nuestra camarista Kenia para el cuidado de nuestras habitaciónes.The service by the wait staff at “El Patio” was excellent. Great variety and selection of food. The presentation of the food in the different sections was exceptional. Muchas gracias en particular a Antonio, Eusebio, Daniel y Nolis (our favourite morning waiters) y tambien a Villalona, José, Angelo y Gregorio (our favourite evening waiters) for their very attentive service. The lunch buffet (next to the pool) provides a good variety of food (well-prepared and presented). Gracias a Jacqueline, Audi y José. I would like to mention and thank Aurora, a lovely lady who keeps the lunch buffet area (and washrooms) very clean and does it with a bright smile. Note that this resort is compact, which is what we were looking for. The grounds are well-kept and decorated for Christmas. It’s very pretty at night.The lobby bar and the “Capuchino” (coffee/snack bar) are located on the covered terrace, facing the gardens and pool. You can enjoy a good cup of coffee or drinks in the afternoon. What a relaxing way to end your day on the beach. At night, there is live music. Gracias a Sanchez.The beach is great for taking long walks. The water was clear but there was abit more seaweed due to climate change this time. Workers cleared away what little there was. There is plenty of shade to be found (no palapas on the beach, but plenty of trees). You don’t have to do the early morning chair reservations. Angel, Berni and Edwin were our beach “waiters”, very courteous and pleasant.There are three pools, the “bar” pool, the regular pool and a “newer” (exercise, lap pool) with plenty of chairs, sunbeds and palapas. There is music and activities/entertainment with an exciting animation team. The towel hut is right next to the pool area. Thank you to Riu’s excellent animation team: Amy, Chilindrina, Baby Face, Bruno Mars, Monkey Black and Tarzan. They really added to the enjoyment of our vacation.Once again, we enjoyed both the resort AND THE SERVICE we received. The staff was friendly, courteous and efficient, and it all made for a great vacation!
This is the first time we went to Dominican, This Resort is for adults only, all included. We were greeted with Friendly Staff when we arrived. Has a lot of things/activities to do from morning to night or you can stay in their white sand beach all they long. The beach water are so clean. The rooms are clean also all the time. We enjoyed from morning buffet to Dinner buffets, Steak house, Local People, Clear Ocean Water, White Sand, Drinks. Great Service, Fun and Relaxing!!! Cannot wait to come back!!!
We arrived on the 18th of Dec the staff on reception got us to our room very quickly. Our luggage was brought to our room 3096 in five minutes.The hotel is superb the staff are friendly and very polite.The food is delicious and plenty of choice lots of theme nights.The gala dinners on Xmas eve and new years Eve were excellent. The drinks are very good the waiters allways made sure you had a drink.The riu entertainment team were allways good fun.The swimming pools are brilliant with waiter service. Our room was very clean with a big walk in shower which was very powerful. We loved this hotel and will be returning at Xmas 2018.You must try the steakhouse the lobster is devine.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free Wi-Fi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.