- What's Included
- All Inclusive Features
Top notch resort. 5 star all around for service and amenities. Lots to do and almost all of it is included. Great food and loads of entertainment and local Dominican flare. My only critique is that many of the staff speak very little or no English and this can sometimes be a bit of a pain so I would recommend brushing up on your Spanish before going. I would recommend booking with Sunwing or the like as they take care of all your travel to and from the hotel from the airport and for all your excursions. Taxis are here are extremely expensive. Had a great time and would repeat again. It is an Adult ONLY resort, so no kids and don't be offended by nudity.
Arrived for a 3 week holiday 13th Jan, on arrival we were shown to a standard room that "stank" of damp with no view because of the bushes. We asked for another room and was told it was an upgrade and would cost more, we liked these better and were then told a suite was available but it would cost 1500 dollars more, After much "bartering" he reduced the price to 1100 dollars We offered a credit card but were told they must have cash and asked how much we had in cash, which was 600 dollars. We spoke to other people and found out that the same tactic was used on them, offering a smelly room and then selling an upgrade. I have never been to a RIU hotel before so its made me dubious of going to another one. The staff are really great and the animation team were fabulous and so hard working. Food good one day, then not good. A la carte was a "joke" Japanese lousy service, steak house good on alternative days, Italian rack of lamb was 4 chops stacked in a "wig wam" with a splash sauce on the plate. Needs an upgrade to bring it up to a 4 star.
Stayed Jan 30- feb 13. The staff was by far the best party of our stay. My aunt, uncle, boyfriend and I all stayed for 2 weeks. My boyfriends sister and her boyfriend stayed for 1. Upon arrival we all found the crowd to be on the older side but during the day we found plenty of younger people hanging out around the pool bar. The restaurants were ok nothing amazing but the one with the grass roof closest to the beach was by far the best one. The buffet was my favourite with something for everyone. The 4 trips we did were amazing. Dune buggies, saona Island, horse back riding and snuba. The horse's seems to be underfed so I probably won't be doing that again in any country unless I can see the horses first but they were lively and seemed happy. The beach was amazing and we all had a blast. Loved this place and I would definitely go back!
SHUTTLE, CHECK-IN and ROOMS:First time to DR, through Sunwing. Taxi to resort cost $50 for 4 of us. Took the shuttle upon departure and it was comfortable and fast. Would shuttle both both ways next time. Check in was fast, efficient and friendly. Asked for adjoining rooms with the couple we travel with and were put on different floors. Kind of a hassle. Offered to sell us an upgrade but didn't bother as our room was lovely, clean and comfy. Bed was a bit hard, but nothing out of the ordinary for all inclusive resorts. Maid service was very good. We were given clean towels every night, in addition to the clean towels provided in the morning. Maids made cute little towel sculptures every day. Leave them a few bucks, they work hard for it. Fridge was stocked every day with soda, water and beer. We didn't really drink the vodka, two rums and gin from the dispenser in our room. Shampoo, conditioner, soap shower gel and lotion are provided. There are coffee makers in the room, but be warned, in the hotel info book it explicitly states that you should not drink the water. RESORT GROUNDS:The resort grounds are gorgeous. Very well maintained. The Macao itself is a modest size, which we liked. There are four sister Rius in the area. Together they are HUGE. We were told we could have lunch at the sister resorts but didn't bother. We heard from others that one could not get drinks at the sister resorts. Macao is adults only, but parents occasionally walk through with screaming kids which is a minor annoyance if you are trying to rest on the beach. Pools are very pretty but we didn't partake. We are beach people and prefer to get away from the abnoxious drunks and loud pool games. BEACH: Some of the most beautiful sand we've seen. Soft, white and the beach goes on for miles. Good sized waves every day, but no big under tow so even weak swimmers can enjoy the turquoise waters. No fish or coral off the beach. It's beyond the swimming area and we didn't venture out that far because of high boat and wind sail traffic. Just a few vendors, but if you say "no gracias" a few times they move along. There are a few boys who walk up the beach with parrots and a little monkey for photo ops. We took pics with Mickey, the cutest, tiniest little baby monkey. Be careful not to try to pet the animals because they don't like it, but you can hold them. Bring some fruit from the buffet, as they will eat it. We paid $10 each for the pics. There are lots of loungers. The concierge will help you find the perfect spot if you tell them what you want (shade, sun, near the water etc.) They will pull loungers for you, find a table and provide excellent service. Our main amigo was Angel. He kept the drinks flowing and was super friendly and happy. Please tip these guys. They hussle all day in the hot sun. We found out they make just $230 a month, which is "ok" by DR standards, but they still not enough to get by on. One minor irritant was the constant noise of helicopters that fly up and down the beach all day. Constant. Water sports included, like kayaks and wind sails. RESTAURANTS:The breakfast buffet was well stocked and included excellent variety. The lunch buffet was a lot smaller with smaller selection, but it was still quite good. The supper buffet was very good with good selection. The only disappointing thing is the lack of a good lobster dinner. Other RIUs and resorts we've been to include good lobster dinners once a week. This resort served lobster tails once and they were TINY and three of the four of us had under cooked lobster. Yuck. Other than that, the buffets were good and the service was EXCELLENT. The steakhouse was beautiful. The steak was amazing. The lobster risotto was ok. The lamb over cooked. The ceviche was extraordinary. The salad was yummy. The desserts were also very good. The Japanese a la carte was ok. The sushi platter was excellent. The steak was over cooked and tough. The dessert was good. As with all cases, the service was excellent. Did not try the Italian a la carte. The entertainment was ok, but we've seen better at other RIUs. The circus, animation and michaels Jackson shows are worth watching. The ballet was also pretty good. The animation team are funny and work hard. They have musicians playing at night before the show, but oh my they def cater to the much older crowd. Seriously old tunes. Yawn. I read several reviews stating this resort is boring at night but thought we'd give it a try. This is one of our largest complaints about this resort. The crowd us generally quite old. We are in our early 40s and we were a good 20 years younger than the average age, which may be why the place is a dead zone past 11 pm. One bar stays open after the show but there were just a few vacationers that hung out there. The worst is the disco isn't all inclusive!! For a 5 star this is completely unacceptable. I don't know why it's even open. We went one night, paid for one round and left. It was DEAD. People would walk in, then leave when they noticed it wasn't inclusive. No DJ, just a playlist of Latin music. We aren't crazy partiers but like to visit the disco for a night cap and a few dances before bed so we were majorly disappointed by this. Lastly, the food available at the coffee bar after hours is LAME. Dried out ham and cheese sandwiches with paper thin ham and cheese. Stale nachos. Containers do green salad and fruit salad. Pretty lame. We didn't bother with room service because we figured it would take forever. SPA:No spa on our resort. Had to visit the spa at the neighbouring RIU. Massages, facials and champaign for two cost $315. 2 hours worth of treatments. Very well done. We loved it. The employees make this resort. The service is excellent. They work extra hard to make the trip worth it. Wouldn't go back though, unless we are in our 70s lol
Visited in January. Sadly this place is in dire need of an overhaul. Very dated.Got room upgraded to new section very nice and much quieter. My wife enjoyed the jet tub.Food is good at the buffet. Dined at the steak house twice. Was a very good experience. Teo at the lobby bar is just great. Great house keeping staff.Dont know if I would revisit unless remodeled.Adult only was the bug selling feature and was great
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free WiFi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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