- What's Included
- All Inclusive Features
- Beachfront adults-only section in larger RIU complex
- 3 pools with bali beds, drink service, and swim-up bar
- Complimentary Wi-Fi throughout hotel
- Casino on site
We are RUI Members and have visited many of their reports in Mexico this year we decided to try out Punta Cana. I would first like to start with the highlights, the staff at the front desk was amazing!!! AA lost a piece of our luggage and told us they would deliver it to our hotel, Dary was wonderful providing us updates and letting us know when it arrived! The rooms are very nice as well as clean. The housekeeping staff is always working to make sure you have everything you need and greets everyone with a big smile and hola! The food was very good, we eat at the Krystal, Steakhouse and Italian Restaurant all were outstanding! The buffet was also very good, something for everyone. I am Gluten Free and had no issue at all finding plenty of options! The pool was amazing plenty of lounges to accommodate everyone. Now for the Lowlights, the cocktail service was extremely slow, more than not it took at least 10-15 minutes for someone to take our order and then another 10-15 minutes for it to arrive, only to find out that we did not get what we ordered. It seemed as if there was not enough staff either at the inside bars, at the pool as well as the beach. Our other disappointment was the beach, it was full of seaweed and the ocean was very rough and not at all crystal clear instead it was brown and full of seaweed as well. I fully understand that the hotel can not control the ocean however I would expect the beach to be cleaned each day. Now for a watch out, do not get sucked in at the hotel casino they offer you $20 when you walk in the door to play a specific game which consists of dumping marbles into numbers and so on the rules are tricky and in hindsight the dealer tallies up the numbers and lets you know what you won or did not win (not sure if he was honest or not) long story short you can lose a lot of money fast we also saw this happening to other guests, just something to think about..... All and all we had a great time, but not sure we would return to this location due to the beach and ocean.
This has been my best holiday by far The hotel is a great place to go for a romantic relaxing break ..On the resort there are 4 other hotels and a water park the 2 other palace hotels you cannot use their facilities but you can use the naboa and bamboo hotel facilities during the day including the sports bar that shows premier league matches - personally we did not use the other hotels as was more than happy with the facilities provided at the Macao Room- our room was clean and tidy with plenty of space , had an amazing shower and optics on the ready with a fully stocked mini bar - the room maybe a little dated and could do with a little re decoration but this did not affect our holiday Pools and beach - there are 3 pools at this hotel one being a pool bar - the area around the pool is kept clean and there are waiters around the pool who are very attentive .. the beach again is kept lovely and clean (a lot of seaweed does get washed up but is cleaned up first thing ) thee beach is lined with palm trees and white sand the sea is a little choppy and there is no snorkelling off the beach as visibility is poor - but there are water sports available for free on the beach including kayaks and there a lot plenty of trips for snorkelling and diving to book Restaurants - there are 4 a la cart restaurants a steak house italian fusion and Japanese we visited all but the Japanese our favourite being the fusion which offered a good selection of fine dining..The buffet pretty much catered for everyone’s needs and offered a wide selection of foods the evening buffet had a different theme each evening and I feel there was a good selection of different food. There is also a coffee area where you can get coffee cake nachos and sandwiches - there is also room services but we did not take advantage of this basically you cannot go hungry at the hotel...Bars there is a pool bar The main lobby bar and the bar where the evening entertainment is held (between 8-9.30 it is very quite but is a nice air conditioned room ) we spent most our time there .. the cocktail list had a good selection and the bar men will look after you..We booked holiday through TUI and there are a good range of excursions - we did sanoa island , the bavero adventure park , terracross adventure I would recommend all of these trips . We also booked an auditional trip through scub caribee to Catalina which again we would highly recommend A few negatives - it was way too smokey in the lobby and wasn’t nice to sit there, would be nice if they could have a designated smoking area People smoking cigars by the pool ( not a nice smell for anyone else around the pool) No umbrella in rooms ( in another Riu I stayed at they were provided)The weather hasn’t been consistent but was expected this time of year This has been a very enjoyable holiday and would defiantly recommend.
Fantastic stay. Left the hubby and teenager at home and ran away with dear friends 11/7-11/11. Once there, I was treated like royalty of which I am not! Easy check-in, rum punch welcome and didn't even have to carry my own luggage. Once unpacked, the only thing I needed to worry about was making sure I found my room every night. There are some minor cons as described by other reviews:Yes, the rooms smell musty/mildew. November is this tropical island's rainy season and there were tropical storms every night into early morning. If you are vacationing in your room, this would be a problem. However, I was there to enjoy the sun, sand, beach and the company of my friends.Room key. Old fashion key instead of a key card and if requested, you can get more than one. Seeing I was flying solo, I didn't need the extra.No bathrobes - um, not a concern for me as I simply wanted to put on the bathing suit and soak up the raysDated? Yes, a bit. Some cosmetic upgrades and fixes could be done, but this had no effect on the food I ate or the cocktails I drank. Nightlife noise. My room was 3030, first floor overlooking the nightlife entertainment. There were lots of people of various ages enjoying the music and dancing. I was still able to get plenty of sleep despite the entertainment.Highlights:Angel Angel Angel, the ONLY beach bartender. This man works hard and is beyond accommodating and friendly. By the second day, we were greeted with hugs! Because we appreciate the work the entire staff puts in, we tip very well and this young man saved our spot on the beach every day. He even hooked us up with Lucien at the pool to make sure we had great spots and treatment when needed. Food:The buffets were wonderful. Lots of changes made every day so you can't get tired of eating the same thing. Although, I immediately fell in love with their breakfast crepes topped with a sunny side egg and salsa verde and the fried plantains. On our "dress up" night of which is not required of the restaurants but we opted to step it up a notch, we ate at Pancho.. No one in our group had a complaint about the food. I had their version of osso buco. Not a shank, but tender filet pieces in a savory gravy on top of pasta. It was perfectly fine and I was so hungry I ate the whole thing. Desserts in DR will not be as sweet as you expect. This was also perfectly fine. Cocktails:There was nothing watered down and if by chance you wanted mucho rum, they had no problem topping you off! One of my friends is a vodka tonic fan and the 50/50 pour was great! While I tried some of the yummy frozen drinks, I really am a prosecco girl. Their champagne, Tresmols, is different and not what most would like but you are able to enjoy it. Again, Angel, really took care of me. On the second day, he brought me my own ice bucket with 2 bottles of champagne. Good Man! A good tip for the heavy drinker/partier, bring your own Tervis or Yeti cup. They will fill it for you! I tried that the first day with the champagne, but opted to slow it down the remaining days and just took their glasses. hahaha. Because Angel is the only beach server, the frozen drinks won't necessarily be frozen by the time you are served, they were still plenty cold in their own plastic cups.Sun beds/lounges. Plenty! Plenty of canopies. However, there is not much shade on the beach but this wasn't a problem for me.Should go without being said, but, try to remember why you are going on vacation and you will get the most out of your stay. I didn't go on vacation to sit in a room, watch TV or mope around. I wanted to have fun and therefore, I can overlook the little things.
This hotel was lovely and really have no complaints. The staff are very attentive and do their best to involve you especially the Animation team, Amy, Elisa and Super Mambo. It's adults only but the crowd they attract is quite mixed in terms of age and it's nice to be able to walk around the complex but be aware that you can only eat and drink at the Naiboa it would've been nice to at least drink at the Bavaro. The entertainment nights were as expected but nice to have. Would definitely recommend.
Room 3207 was fab for the sunrise. we were here from 02/11 till 12/11. The food is very varied and well maintained for cleanliness. The staff are remarkable. Special thanks to Karen and Daniel who kept us topped up. The Italian is fab for the lamb. The pool staff Angel was also great. I cannot fault the hotel for attentiveness and food. The only one I do not think was good was the Japanese but maybe this was a personal taste.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free Wi-Fi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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