- What's Included
- All Inclusive Features
This hotel is small compared to others along the beach. It is spotlessly clean, staff are wonderful (especially our chambermaid Julie), food is very good and it's not too far from the airport. The sea was a bit rough when we were there but the pool was lovely so all s good.
Stayed here for 2 weeks in June 2016 , cannot fault it , room was spotless and great size , maids visited twice a day and fridge stocked up each time .Food, WOW , what a selection , do not listen to any negative reviews as the food was amazing , visited the steak restaurant twice , highly recommend . ALL the staff including waiters, bar staff, entertainment team could not do enough for you . Found the swim up pool very rowdy so kept to the other pool which was really relaxing ,also being an adults only hotel made it even more better.Entertainment team worked really hard ,day and night and weren't to pushy either .All drinks are branded and with dollar tip every so often will give you even better service . Location was perfect ,beach is beautiful cannot fault a thing and will certainly be returning .
My boyfriend and I came here in June 2016 with another couple. We had a lovely time, the weather was perfect bar one rainy afternoon across the 2 weeks. I have rated the usual elements you look for in a hotel below:Entertainment 7/10 ( it's very full on all day all night I can't deny they entertain 24/7 perhaps a little too much) Food 8/10 the all you can eat buffet is nice but I've had better in other 4*! All inclusive s. The restaurants are worth visiting apart from the Japanese one. Room 8/10 we didn't have a sea facing room but none the less a nice palm tree view with spacious bathroom walk in shower etc ( our friends had sea view after landing an unlucky small room & managed to swap it) Things to do 9/10 lots of things to do the Thomson Rep will tell you about! My only qualm is that they are very expensive & there are other people selling these trips for cheaper on the beach it makes you wonder. Definitely do paradise beach All in all a very nice holiday hotel is right on the beach what more can you ask for! Just bare in mind the 5* rating is in respect of the area and other hotels. I would really say it's 4* x
It was an unseasonably wet week to be in Punta Cana. Thank goodness we were in a beautiful setting with excellent service, and for those that travel with electronics, EXCELLENT wifi reception. I choose to travel disconnected, but for this week of rain, that good wifi was a total bonus for most.What separates this hotel from the many other all-inclusives I've been to is the service. Every person stands out. I did not come across 1 less than excellent staff. Always a smile, greeting, sincere, good grasp of English and so many other languages, and just overall attentive. I've been to many all-inclusives where English is a struggle, but here, a majority of the staff are capable to assist you.We were checked in to our room immediately and swiftly on arrival at 3:00 pm, which after the 4 hour wait and no direction, and very limited English speaking front desk help on my last vacation to DR at a different hotel, that was a total bonus. Check-out, also swift. Orientation meeting, quick 10 minutes, be sure to go if you've never been to the resort, good information.Room was nice and clean. Our phone line in the room didn't work, and we did get a small token gift and apology card acknowledging the issue. At the end of the day, we are the very limited people who don't have a cell phone, and not like there wasn't another phone on the resort we could use in case of emergency. My Husband isn't used to all-inclusive, and the constant people in and out of your room is new to him, but they did make sure your bar and fridge were stocked all the time, you had a enough towels, and floors and everything cleaned down every day.LOTS of TV channels, several in English. If you speak Spanish, you are golden, tons for you to watch.Premium alcohol available throughout, know that's important to many of you.Buffets were abundant and available from 7:00 am - 10:00 pm at various spots, you wouldn't go hungry. Food is always a big issue and so personal in your view. Being in the catering business and surrounded by food all the time, for me, this was your basic fanfare, for my Husband, again to remind you that he is an all-inclusive newbie, he loved it and all the variety. For me, the a la cartes were satisfactory, for him, excellent. You no longer require reservations for a la cartes. For me, that's a good thing. We are all used to different types of quality and variety. Personally, having good cheeses available, delicious fruit, fresh soup, several different items I don't tend to get at home, I was very content. The only thing I found, because I didn't get the fresh stuff made in front of me, ie pastas, omelets, etc, as that was always too large a portion for me, and I like to try LOTS of different things, is that the stuff on the buffet wasn't overly hot. Mind you, I meander around the buffet, so that could have added to the only warm food by the time I got to the table. lolPools and pool amenities, ie loungers etc, excellent. Beach, beautiful, lots of shade if you wanted it with abundant Palm Trees everywhere. Beach Bar and snack bar handy. Because of the tropical storm during my visit, waves too high for me, so stayed by the pool. Not a regular thing for me, but was a nice change to meet other people sitting at he pool bar.Hotel, beautiful. I found it very art deco I guess you would say. Simple, clean, and yet elegant. Oh, one thing to note, they still use keys. I found that odd, and they are marked with your room number. To me, not very secure with your room written on it. Just don't lose your key!!!I very much enjoyed the little shopping area. The last resort I was at, constant people trying to sell you stuff and quite aggressive. Here, no big chance of large bartering savings, but I'll take any that any day over being chased to buy stuff. Be sure to visit the chocolate shop, and the dress boutiques. Good sales. I bought a gorgeous dress, regular $65 American (which I thought was still good) on sale for $25! Good day, lolDefinitely an older crowd, but there were some young ones mixed in there. You gravitate towards each other if you are looking to "party". If you are looking for a crazy party place, maybe not your top choice. This is where a good travel agent will always be able to give you suggestions to meet your needs.Animation staff, EXCELLENT. They go all day to keep you busy, and with all the rain, they worked extra hard to keep everyone entertained and in good spirits. Only attended one show, and it was good. My crowd enjoyed drinking all day at the pool, so our nights were early, which was too bad, as I love to sit and dance a bit and watch the shows. Every night a different little social time on the patio with some sort of dancing, then the show afterwards at around 10:00 pm. I loved that the animation staff would get all the Guests up dancing, you know, those ones that the Spouse won't dance, but one totally wants to. They ensured that they went around to EVERYONE and had a dance with them. That stood out to me, as that didn't happen at the last resort I was at.I didn't go to disco or casino, so can't comment. I walked around the other RIU resorts we were permitted to visit, also very beautiful. I like that we aren't restricted to one spot as I enjoy walking. You could have lunch at the other resorts. Same fanfare, different scenery.I'm not one for tours, but Husband forced me on one. Buggy tour...DIRTY....LOL Was pouring rain, let's just say it was an experience. Most people thought it was great. Ok, ha, I'm content sitting at my nice clean, safe resort. If you can, upgrade your buggy. They also went on the ocean experience to walk on the bottom of the ocean. Husband chickened out, glad I didn't get forced on that one. It was pouring rain, and the Manatees weren't "feeling well" that day so they didn't get to see them. Right.....lol I have my own views on that, again, I'm not an excursion type, so I'll keep my views on that to myself.Well, I think I've touched on what most people wonder about. I've been to many all-inclusives, and what is most important to me is the service, and here, in my picky opinion as it's my industry, it was 100%. When you meet people there, and it's their 15th time at the RIU Macao, and they have tried others, well, you decide if you want to take a chance on it. We all expect different things from our vacations and we all come from various countries with different tastes and expectations, and of course, different walks of life. This review is brought to you from a Truck Driver and a Small Business Owner who supplies servers and bartenders to caterers. So that's our perspective :) HAPPY VACATIONING!!!!
Second visit to this resort with an upgrade by our travel company and Riu Palace Macao. We had an ocean, pool and garden view all wrapped up in one. Fruit and mamajuama placed in our room each day. No problems with staff or accommodations.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free WiFi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.