- What's Included
- All Inclusive Features
- Beachfront adults-only section in larger RIU complex
- 3 pools with bali beds, drink service, and swim-up bar
- Complimentary Wi-Fi throughout hotel
- Casino on site
Where to start.Dreadful service by waiters, always waiting for dishes to be taken.Incorrect drinks all the time, this may be due to turning and walking away before even finishing the order!. You would think they got charged for drinks as you only get one per meal unless you beg. Nolis the worst member of staff I've ever met, to busy on his phone in the corner and chatting to single women instead of serving.Entertainment, dreadful.Constantly having to tell the staff to stop staring at my fiances bum and boobs.5th Riu resort I've been to in two year and 100 percent the last.Only positive, after begging to change room because we had basically a single bed, We got moved.
My husband and I stayed at this resort from June 27th to July 4th for our honeymoon. We had an amazing honeymoon thanks to this beautiful resort and friendly staff. Check in:While researching this hotel we read the reviews of travelers having a bad time due to the “construction.” We brought this to the attention of our travel agent and she offered to upgrade our room for the 8 days we would be staying there for $125 USD. We decided to upgrade to avoid the hassle. We are happy we did because all week long we didn’t even know where or when the construction was going on. The room:We stayed in a room on the 3rd floor of the main building. Our view overlooked the pool and the beautifully landscaped property. The rooms were clean and the AC worked great. Pools:The pools were beautiful and sparking clean each and every day. The two days were spent at the pool with the swim up bar drinking and playing flip cup on the island in the pool. Bremudaz (spelling may be incorrect) took care of us every day from 10 am when the bar opened to 6 pm when the bar closed. The next three days we spent at the larger pool. Reserving cabanas was easy; after breakfast at 730 am we got towels and claimed one. Our towels held our place the whole day. Every afternoon we did water aerobics taught by “Supermamba” and “Babyface” which was always fun and a good work out. Even my husband was sore the next day. The entertainment staff was VERY friendly trying to make sure everyone at the pool was having a good time! They can be pushy to have you join the activities but you won’t regret it! Food:The food was great. We loved the steakhouse and the Italian restaurant. The tried the fusion and wasn’t crazy about it but the restaurant is beautiful. The breakfast and lunch options changed daily which was nice. Made to order omelets at the buffet always came with a Spanish lesson which was helpful. We also did dinner on the beach for $150 USD . We were served by Edwin who took pictures for us, and explained each course. When we returned from our room after dinner on the beach our bed was covered with rose petals!Basically if you’re looking for a fun and relaxing vaction, head to Riu Palace Maco.
Stayed for a week in July, flew out with Thomson - who were five star for sure, hard working, polite staff on the flight out could not do enough for you.Now the hotel.Room with a view.... our room looked over a hotel which was not in use, odd view - but not really an issue.Staff - this hotel would be nothing without it's amazing staff. Elvis, Miesses, Raul, Smarlin, Mateo (sure there were others, but these guys stood out massively). Due to these staff, you would never go without a beer, coffee, cocktail, or whatever else you wanted, wherever you were in the hotel. These guys work so so hard (long hours) but nothing is too much work. Each day, you could not walk past these guys without them shouting your name, giving you a fist pump or a personalised handshake! We did tip a few dollars a day, but these guys deserve it. However - as stated before, they do not expect it and good service is not affected by tipping.FoodThe food was pretty poor and the menus are very limited.Steakhouse - pretty decent, never had a bad meal.Japanese - very good.Krystal - didn't go - limited menu..Italian - sat down ordered our meals, basically inedible - over cooked, very fatty. Didn't represent an Italian menu at all - avoid.Buffet was okay for breakfast and lunch - not bad, nothing to write home about though. I read that people enjoy the buffet, but when you're paying this much for a holiday, do you really want to eat buffet food 3 meals a day?! we certainly didn't.All pools were very good and animation team work very hard to get everyone involved, but don't push you into anything you do not want to do.Beach is full of seaweed and not a good representation of a beach in the Caribbean.HUGE WARNING ABOUT THIS HOTEL - THE AIR CONDITIONING IS TERRIBLE! My wife was eating lunch and passed out due to the intense heat and lack of decent A/C in the eateries and room. The adults only side of things is great. I have seen many reviews on here complaining about "Loud Americans" the place is very very peaceful, however at the swim-up pool bar, the so called "loud americans" made a great atmosphere and it was great to see them enjoying themselves. You can very easily avoid this pool and the noise if you wanted too.To conclude, a decent enough hotel - but beach, food and general heat anywhere inside all very off putting. Staff as mentioned, are excellent - would we stay here again? Probably not.
We visited this hotel in early June and had a lovely time. The only thing that could really be improved upon is the evening entertainment. Most evenings were very much the same- a group of dancers dancing to different types of music. More variety is needed. I will summarise as follows:Restaurants: we visited 3 of the 4 al la carte restaurants and they were very good. The steak (Pancho) and the fusion restaurants were our favourite. The buffet offered a huge choice in the evening. Waiters/bar staff: very good. Always helpful and always smiling. Pools: the pool bar was always very busy and noisy/lively, but you could easily get away from the noise by using one of the other pools (as we did most of the time). The water was a bit too warm in the afternoons. The main pool has beds in the water, which we very much enjoyed using. Always more than enough sunbeds around the pool. Never a problem, even if you arrive later in the day. Beach: very nice beach with ample sunbeds and water sports available. Rooms: we were allocated a room on the opposite side of the hotel from the building works, so we had no problem with noise. The room was a good size and the mini bar was regularly restocked. The room was cleaned to a good standard with more than enough towels. Casino: we visited a couple of times, and my only complaint is that I did not win!Night club: We visited once, and it was mainly staff from the 4 Rui hotels. Entertainment: the entertainment team during the day work so hard to ensure you enjoy your holiday. There are several activities during the day, but you are not pressured to join in. Super Mambo, Babyface, Gabriel, Robocop and Pabarotti were great and always kept us smiling. I would have given 5/5 if the evening entertainment had been more varied.
Beautiful please!!! We are had a very bad experience in different hotel and mood to Riu Palace Macao.We did enjoyed every minute being deer!!! Food was very good, bars had verity of different drinks you been treated like Royalty!!!!Every sing was absolutely amazing!!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free Wi-Fi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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