- What's Included
- All Inclusive Features
Excellent hotel. The hotel staff are always attentive and everywhere is very clean. The free waterpark is a great way of spending fun time. Beware of playing volleyball in the sand. Small stones caused a few injuries. There are always plenty of sunbeds for everyone. Tania our evening waitress was excellent.
My husband and I have just come back from our honeymoon to this place and I have to say it is genuinely one of the best places I've been to for a holiday. Every single member of staff from the reception staff to the maintenance staff were so friendly and couldn't do enough for you!! The bar staff were fab and always remembered what drinks you were drinking. When they saw us they would always get straight onto making our drinks and bring them over!! Our room was always cleaned emacuately with the maids popping in twice a day and the fridge was always fully stocked up!!When we originally booked the holiday we paid for a standard double room, which although was lovely just didn't hit all the right buttons for our special holiday. We asked at reception for a possibility of an upgrade which was done within the hour and the room we were given was amazing!! A pool bar view with a jacuzzi bath - we were in heaven!!! The food was gorgeous - you were never stuck for anything to eat at the buffets and the fish restaurant was to die for!! Would totally recommend you eat there!! The entertainment staff did an absolutely brilliant job entertaining us everyday and night. How they had the energy to do everything they did is beyond me!! The shows that were put on each night were just out of this world too. We had a lot of giggles and fun times with all the entertainment team and the many memories we have taken from this holiday will stay with us forever. If you are looking for a holiday where you can completely relax but also feel part of the everyday life then this place is the place to go!!! It's got everything you could possibly want - sun, sea, sand and drinks on tap!!We will definitely be returning back to this place in the future!!!!
I stayed with my mom for her Birthday Celebration .The staff was amazing in making our vacation special !We really appreciated the wonderful service , food and drinks , excellent housekeeping service , entertainment Thanks to everyone ! We had a Great Time !
This is our 3rd Riu, others in Jamaica and Riviera Maya, Mexico. Macao is really a solid Adult resort. Some topless on the beach, but handled tastefully. While Buffet was considerably above average, the individual restaurants were below expectations. Grounds handsome with a giant beach with manageable wave for water activities. Plenty of beach chairs at pool or at beach. Bar drinks above average. Service at pool above average, but more spotty at ocean, but that was fine. Used bottled water as much as feasible to consume water, brush teeth, etc... In room safe, but be smart in taking valuables. Plenty of booze and soda in room. TV had all USA channels if desired. Stayed in two story newer building near pool. King Bed was excellent. Free and excellent internet in all rooms. There were elevators to main buildings. Generous-sized room with Jacuzzi. Shower was roomy for two, but SLICK FLOOR in Shower! Did not leave the Resort.Realized a few suffered the dreaded BUG while there. One of our 4X got it on first day home even though Pepto Bismol was used before and during the trip to TRY to avoid BUG..Would definitely go again!!
My husband and I went to the Riu Palace Macao 4/20-4/25/17 to celebrate our 30th Wedding Anniversary. Upon check in we were given wristbands that had to be worn 24/7-just like a kid at an amusement park. Very annoying. Then we were told that we did not pay for a room with a beach view- even though our travel representative assured us we had. When we went to our room we realized that there was construction going on- right outside of our balcony. Bulldozers, dump trucks, the works. When we went back to reception to request a different room we were told it would be 2 days until they had another room available. There were several other guests there complaining too, all being told it would take a few days for another room to become available. In the meantime, the construction began at 7 am each morning and continued until 6:30 pm. We also didn't like that guests were given a key with the room number displayed. If we were to lose our key, anyone could get into our room. They should have key cards. In regards to housekeeping, the rooms were clean, however, the housekeeping staff were not very considerate of the guests. They yelled up and down the halls to one another starting at 7:30 am and all had radios on them turned up to full volume that they communicated on. Those things combined, did not allow us to sleep in a little, on what was our vacation. Also, our shower leaked out onto the floor every time we used it. In regards to the food, all I can say is that we were extremely disappointed. It was horrible. The steak in the Japanese restaurant was better then in the Steak House. The chef making the omelettes to order at breakfast used a ton of oil in the pan and overcooked them every time so that they were inedible. He did not know what he was doing. We had a total of 4 good meals the entire time we were there, and one of them was at Wendy's in the airport coming home. My stomach didn't feel well for 3 days and my husbands for 2. Regarding the pools, the pool bar was very small and very warm. Not at all refreshing. They also played nothing but Spanish music all day long on full blast. Even though there were people there from all over the world. Should have had a little variety. What was also disappointing was that the pools closed at 6 pm every day. Too early. The Theater that had the shows was extremely musty and moldy smelling. They need to air it out and maybe occasionally clean the furniture. I will say there were 2 staff members who stood out from all of the rest. Virgilio the Bartender and Euesbrio in Food Service. They were always very friendly, smiling and happy to be there. They helped make our stay a little nicer. A lot of the other staff members did not understand any English. Made communicating difficult when we asked where the nearest rest room was, or what was in the sandwiches they had out in the Cafe. I would not recommend this resort to anyone. It was a waste of money. Couldn't wait to go home. Pretty sad for what was supposed to be a nice vacation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free WiFi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.