- What's Included
- All Inclusive Features
My wife and I stayed at Riu Palace Macao from March 19th to March 26th. We had stayed at other RIU hotels but chose this one to celebrate our 30th anniversary as it is adults only. I can honestly say the service, the food, and the property are the best we have seen in Punta Cana and this is our 9th trip. When we arrived we were greeted right away and told about the entire resort and that the staff was here to serve and make our trip the best it could be and that they did. The assistant manager upon hearing we were celebrating 30 years offered us a room upgrade with an ocean view. He also sent a bottle of champagne and several other little extras to our room on that first day. The rooms are very nice and spacious and always clean. The food is fantastic, the best we have had. The buffet is incredible with more than enough variety and new theme nights each night. There are 4 a la cart restaurants which are all quite good. We booked a romantic dinner on the beach which was very nice and our server, Edwin was incredible. Overall the staff is incredible at this resort. Always there to help with anything you need and always with a smile. On the 2nd day my wife broke the heel of her shoe off and upon hearing about it the front desk sent a technician up to our room took the shoe and returned a few minutes later with it fixed as good as new. We will return next year and it can't come soon enough
First visit to Dom. Rep. booked via Thomson. This adults only hotel is one of a group of 5 that form the Riu resort at Punta Cana. There appears to have been recent improvement works with the addition of 2 accommodation blocks and a pool. The new blocks are slightly remote from the main building and have nice views over the pool, see pictures for room numbers. There are plenty of sunbeds available, both on the beach and by the pools. However, some patrons still insist on 'reserving' their bed by placing their towels and books, etc. on them. Its' fun watching them retrieve their wet belongings after the brief rain storms that occasionally occur. The buffet restaurant was always well stocked with a large choice of food and we did not find it repetitive. The oriental room is furnished in hard materials and can get very ((almost painfully) noisy if there is a large boisterous party in there.All of the restaurant staff are friendly and helpful.However, we found the room cleaners a little awkward as sometimes they wanted to clean after 16:00 when we were wanting to get changed for the evening. When this happened we told them not to bother.We walked through the adjacent hotels garden/common areas and whilst there are better shops elsewhere we felt we had chosen the better hotel to stay in for reasons of being quieter and less people. Check the visiting rules as not all hotel guests can drink/eat at other hotels in the resort.Beach weddings available - see picture.The Beach is very clean and the sand is as soft as flour. Plenty of shade available under the palm trees between the pools and beach.There was a good mix of nationalities present.We would be very happy to return for another stay.
Only went here due to our booked hotel not being built in time so never did a lot of research but sooo glad we picked this!rooms lovely and modern and clean.fridge topped up daily and if u catch the guy who tops them up he gives u extra for a tip 👍🏼food is brill.tried all the Restraunts and the steakhouse was best.had the lamb in Italian but it was poor and the Asian was freezing!lovely pool and the attendants were fab.pool Bar bit wild at times with Americans drinking getting pissed like it was going to run out!the beach it one of the best I have been to.long walks,soft white sand and clean warm water to swim in.bit of seaweed but nothing too bad.all in all a lovely holiday plus it's not far from the airport.
My spouse Donna & I attended this resort from Feb10-16, 2017 along with another couple. We are 50-year-old Caucasians. We flew out of Hamilton, Ontario via Sunwing; a 4-hour flight on a plane where the seats are packed in so tight that my knees were pressed against the seat in front of me. I’ve never seen such cramped seating on any other airline; it was ridiculous. Not a fan of Sunwing…We landed at the airport in Punta Cana and were shuttled by bus from the tarmac to the terminal. This is the only privately-owned international airport in the world. There is a fee of $10 USD to enter the country and $20 USD to exit the country (tourist fees). Going through the luggage pickup was quick and easy. Rather than taking the bus to the resort we opted for a private taxi. This is much quicker than waiting for everyone to get loaded onto the shuttle bus, which means you can get to the resort before they do, and can then negotiate for a better room upgrade. We negotiated for suites instead of the rooms provided, which were not spacious and had a bit of a musty smell. The suites were much better, fantastic really, close to the pool and buffet, and well worth the additional expense. This of course, jacks up the cost of your vacation, so be prepared accordingly. Room upgrades are cash conversations… As always, when negotiating with the locals it is immensely beneficial if you can speak Spanish (but certainly not necessary). If you do opt for the taxi, be sure to notify your bus driver so they don’t wait for you or assume you’ve been abducted. It was about a 30-minute drive to the resort via taxi, and that included a quick stop at the store for some cold beers. The going rate should be around $40 USD. The taxi is also a chance to chat with the driver, who is a local, about excursions and any other questions you may have. You can also negotiate private excursions which may be more affordable than the excursions hosted by the resort or airline. These third-party excursions are more like private tours as opposed to the resort excursions which are routine and generic and cramped. The Riu Macao resort is lovely. There are 4 Riu resorts side-by-side here. The Macao is adults only. You can visit your neighbouring Riu resorts which feature alternate entertainment events, a nice gymnasium, more shopping outlets and gardens and sights, etc. One of them has a discotheque, which is apparently a hot late-night party spot, but has a cash bar (IE expensive drinks). The lobby bar at the Macao resort gets quiet fairly early. Of course, if you make some friends you can keep partying at the bar and other people may join you but typically the whole resort is pretty silent by midnight. Our suite had no fan of any type either, which was a bit of a disappointment because we like to sleep with the white noise of a fan. The bed, however, was very comfortable. The Macao grounds are lovely and, unlike most resorts, we were always able to get chairs at the pools or at the beach, which is seemingly endless in both directions, and it is a very nice, sandy beach with countless swimming areas. There is also a water park across the road with a big water-slide. We received expensive roaming notices on our cell phones so be prepared and contact your provider in advance and set up a texting travel plan if you want to use your phones outside of the WiFi areas. It is very handy to be able to communicate instantly with each other when separated. In our suite, the air conditioning hardly worked but the temp was quite fine so we didn’t complain. However, the fridge scarcely worked either. We reported it as inoperative and they sent someone up who kind of got it working, to the point where our drinks were cool but not cold. There is a bar in every room which consists of 4 bottles of booze: rye, rum, vodka, tequila. You get soft drinks and 3 beers in your fridge by default, and these were replenished most days. If they do not get replenished, you can get a bit vocal and they will take care of you. Overall, the service was fantastic in all areas, throughout the entire vacation. Service by the pools and at the restaurants was consistently prompt and excellent. The buffet was great and I preferred it to the a la cartes which were also great. In the way of condiments typically you will find ketchup (catsup) & mustard and packets of mayo. Relish seems to be entirely unknown so bring you own if you love it. The steak restaurant had barbecue sauce but otherwise it was nowhere to be seen. As always, bring bubbas or big cups with lids for your bar drinks. This applies to resorts everywhere, of course. If you don't have your own cups you will have to make do with the small cups they provide by default.WiFi is included with your stay and covers most of the resort. When you check in you are given a username & password and you can stay connected the entire duration of your stay, and you can connect as many devices as you like. Other resorts have you re-connecting every 24 hours or limit the allowed number of devices. This resort does not, which was very nice. When you open your web browser you will not be taken to the log-in site if Google is your home page. You need to go to msn.com or such and then you will be properly redirected. There are very few power sockets available in the rooms so bring a power bar. Without this measure you will be pressed for sockets if you want to charge up your laptop, cell phone, tablet, speaker, etc. We did an excursion to the lovely Saona Island (around $100 USD). If you book through the resort/airline, you will be picked up by bus at 7:30AM, and taken to the departure beach which is about an hour’s drive. From there we went by speedboat (packed in like Pringles) to a shallow, sandy snorkeling area where you can sometimes see some starfish. Then you go to the island itself, where you must walk for about 15 minutes along a trail through the jungle to a beach area and the buffet & bar area. These are inclusive with the cost of the excursion but the bar does not offer Pina coladas. There is a separate vendor who makes these right in front of you from ripe pineapples and while quite expensive, they are the best Pina coladas I’ve ever had. Expect to be surrounded by various vendors at this beach area. The catamaran return trip took about 90 minutes. The boat has a washroom and a dance floor and lots of drinks. It varies from day to day whether you take the speedboats in and the catamaran out or vice-versa, but either way, this is a full day excursion. The bus stops at a small market midway of the return trip so you won’t be back to your resort until evening. I would recommend seeking a local third-party if you want to go on this excursion and it won’t consume the entire day. Next time I would ask the taxi driver or a local about a private boat tour around the island rather than the catamaran and the bus and the jam-packed speedboats. This resort is very secure. We had no problems with our room or being pressed to hear about timeshares or being badgered on the beach by vendors. We had no problems at all with any security issues. We took a taxi back to the airport and beat the bus line-up. The airport is hot and muggy and I was wearing pants because it would be cold upon landing, so I was sweating for hours awaiting boarding. Next time I’ll wear shorts and change into pants at the last minute in the bathroom. The airport offers lots of shopping while you’re waiting and some very expensive food and drink. It was $6 USD for a large bottle of water. The Sunwing flight includes no meal and only offers expensive food purchases. Such is traveling. When we got back to Hamilton, Ontario, the other couple we were traveling with did not receive their luggage. They waited at the conveyor and their luggage never appeared. It had been misplaced by the baggage handlers back in Punta Cana. Four days later they received 2 suitcases delivered to their house but there was no sign of their third suitcase. Three weeks went by and they thought their third suitcase was forever lost but then they got a call from Sunwing – it had been located on a Westjet flight in Edmonton. By way of compensation, Sunwing offered them a measly voucher for $150 to be used in the next year. Not a big fan of Sunwing… In any case, whenever you’re packing for a trip, it would probably be advisable to keep anything of high importance to you in your carry-on bag. In summary: don’t be discouraged by any negative reviews of Riu Macao. Note that the vast majority of them are positive and rightfully so – it’s a wonderful resort and we would go back without hesitation. – Happy Travels! Rob Viles
I have stayed in many Riu properties and this is right up with the best of them. Firstly i am a very fussy eater but had no trouble finding something to eat. Food was always fresh and plenty of choice my favourite was the steakhouse but the Krystal was also excellent. Our room was cleaned daily and our mini bar stocked twice a day. The maids also came in nightly for a turn down service. Rooms are large and cofortable. The waiters round the pool and beach were excellent Angel looked after us for our two weeks and was brilliant. Animation team work really hard and kept us amused all day. Service on a night time was equally as good as during the day and you barely finish your drink and they are taking your next order. Wifi throughout the property is fantastic which saves a small fortune when calling home using skype or whatsapp. All in all an absolutley fantastic holiday and i will return
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24-hour all-inclusive
- Buffet champagne breakfast, lunch and dinner daily in main restaurant with made-to-order food stations
- Room service for breakfast only
- Choice of restaurants for lunch
- 3 a la carte dinners w/reservations
- 3 theme dinners weekly
- 24 hr Domestic & Imported drinks & snacks
- Lounge & towel service by pool
- Scuba lesson in pool
- Free access to Splash Water World in the Riu complex
- Day & night tennis
- Daily activities
- Nightly entertainment
- Entrance to Pacha Disco (drinks extra)
- Entrance to casino (drinks extra)
- 364 elegantly appointed rooms
- Made-to-order buffet stations
- Full table service a la carte restaurants: Mediterranean, Steak House & Caribe Grill, dress code & reservations required
- Bars including: Beach bar and Lobby bar w/live piano music
- Pacha Disco
- Swimming pools
- Tennis court
- Caribbean Street shopping complex with beauty salon, medical service, pharmacy, souvenirs, jewelers, shops, boutiques, internet centre, spa, disco and pizzeria
- Casino (fee)
- Water skiing (fee)
- Boat excursions (fee)
- Horseback riding nearby (fee)
- Free WiFi
Hotel Rooms include:
- Air conditioning
- 1 king or 2 double beds
- Satellite TV
- WiFi internet
- Mini-bar w/complimentary soft drinks, water & beer
- Liquor dispensers with rum, vodka, whiskey & gin
- In-room safe
- Full bathroom
- Balcony w/garden view
- Max. occupancy 3 adults
Superior Rooms include:
- Same as Hotel Room but with balcony and pool view
- Same as Hotel Room, but more spacious and with 1 king bed and separate living room
Stay at 1, Play at 3 - Exchange privileges with RIU Bambu and RIU Naiboa (dinner reservations and transportation excluded).
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace MacaoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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