- What's Included
- All Inclusive Features
The hotel was a big disappointment mostly due to the awful room we were given. Within a very short time we realized the room was very humid. The small couch in the room was damp and had a strong mildew smell. Papers we had laying on the table quickly became damp and the floor was slippery due to the high humidity in the room. Clothes that were not worn and only hung in the closet soon became damp as well. We complained to the front desk and they offered to have housekeeping bring a dehumidifier. Housekeeping showed up and only sprayed the corners of the room to minimize the mildew smell or maybe they were spraying for bugs. They never brought a dehumidifier even though we asked multiple times. We complained again and they offered to give us a different room - but it wasn't any better and was next to noisy construction happening next door. The room had a ceiling fan, which helped with the feeling of dampness but the fan blades were unbalanced, so it creaked and squeaked. It had to be shut off at night so we could sleep. Items we placed on the balcony to dry became damp again after bringing them back into the room.This is an all-inclusive property and we were told room-service was included. The first night we decided to order breakfast by filling out the room service breakfast order form and leaving it on the door. The next morning the order form was gone but the room service breakfast never came. The hook for the showerhead was broken so anyone taller than 4 feet had to physically hold the showerhead to get wet. This was not a great shower experience.There was mold on the bathroom ceiling in the corner as well.On day two, the phone in the room no longer worked and we were told the whole campus was out. The phone did not work for the rest of our 5-day stay. The last day of our stay the free wi-fi stopped working.The time we spent on the hotel's beach we were constantly fending off solicitations from a variety of people selling anything from hats to jewelry to sunglasses to other souvenir-type wares. This was very disturbing and resulted in a less than relaxing beach experience.The food wasn't bad but most of it was not labeled so we had no idea what it was. The things we did try were good. My husband and daughter really enjoyed the steak. We decided to rent a car and drive further into the island to explore some other areas. We asked the front desk about arranging a rental car company to bring a car to the hotel. The staff member called one of the companies they have agreements with then put my husband on the phone. He told the car company rep we needed something large enough to fit 3 passengers plus our luggage and SCUBA equipment and wanted the car at 2:30 the next day. By 2:45 the rep had still not arrived so we had the front desk contact them. The rep said he was planning on being there at 3:00, but would get there as soon as possible. Then he showed up in a tiny SUV. There was no way we would be able to fit all of our luggage into such a small car. We talked to the front desk again who then called a different rental car company. While this wasn't entirely the hotel's fault, the experience just added to the rest of the things we dealt with.The housekeeping staff also stole $180 from our daughter's wallet that was left in the room. Of course we can't prove this.I would not recommend this hotel at all and wish I could get at least some of our money back.
If you want problems you can find them: internet went down, phone went down, tv went down, odor pretty bad one night, hot water sometimes in short supply.If you want a great experience you can find it: fabulous beach, friendly staff, beautiful lobby.So it's your choice. What will you look for?
Good...food was real good.Beach was good.Our waiter was excellent....Now the bad...rooms are outdated...not enough electrical outlets...No place if you are handicap....1 elevator...ramps are super steep....No handicap access to the beach..very little English speaking staff...Would I go back...Nope !
My family consisting of 8 people with ages ranging from 23-60, just got back from this resort. We stated 7 days at this hotel. This was my boyfriend and I's 2nd time staying at a RIU resort, the first time being in Playa Del Carmen Mexico. The reason we decided to stay at RIU Punta Cana was because we had such an amazing time two years ago at the RIU Mexico resort. RIU Punta Cana fell extremely short compared to our stay in Mexico and we are very disappointed to say the least. All eight people in my group were not impressed with this resort.Let me start out with some good things about this resort - the front desk staff was able to get 4 rooms in the same building for my family to be close together. They offered my parents a complimentary suite since that is all they had available. The other 3 rooms were all near each other on the 3rd floor level. As in RIU Playa Del Carmen, the RIU FUN staff was just that - fun! We loved how they interacted with guests and got us to play games we wouldn't normally have played. They remembered our names from day to day and were very friendly. It was also very easy to book excursions through the front desk. Now to some not so good things - you never really go on vacation for the food, but this resort was below average. The buffet was always the same and was not good at all. Long lines at most of the stations. The different dinner restaurants don't take reservations anymore which was nice but the options were not for the picky eaters. We tried them all but ended up eating at the buffet usually after dinner most nights due to lack of options. The layout of the resort was kind of wonky and the walk to and from our room to the pool/ocean was distant.
I usually get annoyed when people complain about food but I'm going to complain. We've stayed at at least 6 Riu's before and this had the worst food. They leave it out too long and don't change it up at all. The same stuff everyday and didn't have non stale chips. The frozen drinks were not frozen and the bartender Jose on the beach acted like you were putting him out asking for one and he's a manager!The pool was hot at all night ones. They need more bar serice on the beach instead of walking to the pool each time . The rooms need to be updated and the maid forgot our room 3 of the 7 nights. There's nothing to do at. Iffy.The beach was beautiful and most of the service was great. Jose and Mario in the main buffet for breakfast made it fun and always knew what we wanted before we got there. Loved them.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Free access to Splash Water World in the Riu complex
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free Wi-Fi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 5 - Receive full exchange privileges at all 5 Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.