- What's Included
- All Inclusive Features
- Beach front in multi-resort RIU complex
- Great location on Arena Gorda Beach
- Exchange privileges at other RIU hotels
- Complimentary Wi-Fi
- Access to Splash Water World (Nov 2017)
We arrived to our rom to find a huge puddle in our room and had to go to the front and wait for another room. We were relocated to across from the entertainment complex and were kept awake by the loud noises most nights. We came back to our room one night to find a roach in our sink and instead of moving us, the cleaning lady appeared with a can of bug spray. We have two small children and didn't want the room sprayed so we asked to be moved to another part of the complex and were told that was impossible. We also have gone through 8 room keys as the keep being deactivated. This is a huge hassle since we were put on the third floor. None of our complaints have been met, our floors are consistently dirty and room is no properly cleaned. This is not a 5 star hotel. Don't be fooled!
Ruddy was wonderful. He was very helpful. Whenever we needed help he was there. He made our trip enjoyable. 10 stars for Ruddy. ********** He made our trip, very courteous and friendly. Melinda & Karen from Maryland.
Good hotel. Nice rooms and fast and quality services. Food qaulity is good and nice. All staff very educated and professional and professional. Always ready to serve better. Nice hotels. Must visit once
Ok, so let me start saying that I have been in Punta Cana for about 6 times. All in different hotels/chains. I love all inclusive for the hassle free meals and ease of access/etc. This hotel is very impressive from a structure point of view (exterior). Even Lobby and grounds look impressive. However, the turn down are the rooms. They are in a desperate need of renovation. Riu Palace Punta Cana is located within the Riu hotels in Punta Cana, a total of 5 hotels, all in the same location. Once you pass the main entrance (gate), you are entering the Riu property. Here you can find: Riu Macau, Riu Palace Bavaro Beach, Riu Bamboo, Riu Naiboa and riu Palace Punta Cana. All of the 5 are different hotels in terms of offerings and concepts, but Riu Palace Punta Cana is the most expensive/complete one. You will quickly find that Riu Bamboo was recently renovated and it looks very different from the other 4 hotels, very modern and new (opened in July 18). If you stay in Riu Palace Punta Cana, you can access all 4 others, use the pools and even eat lunch only (not breakfast nor dinner). You can't do the same if you stay in any of the other 4 hotels as they are cheaper than Riu Palace Punta Cana. So going back to the rooms, they are dusty and very, very , very old/dated. Mattress is a NIGHTMARE. I spent 4 days and I slept for about 5 hours day, not more. Mattress is the hardest one on earth, horrible!!!!...Housekeeping is poor, poor, poor...Sometimes room and bed was made and coffee maker was not even washed from the other day. Bathrooms, especially bathtub was always dirty and shampoo dispenser did not work. Food is average. Nothing fancy, nothing superb and nothing remarkable. I did enjoy La Altagracia Restaurant and the Lobster Tail (small though). Only restaurant with AC was the Italian and Brazilian. Brazilian rest was good, Italian did not even try as menu was about 6 plates, very limited. All others restaurants have NO AC, so a lot of insects even on the buffet bar. Drinks are TERRIBLE, TERRIBLE super terrible. NO INTERNATIONAL DRINKS!!! Only local ones. I spent my 4 days drinking "Sunrise frozen", the only drink I found acceptable lol. If you can bring your own whisky/etc do so, take advantage of the great prices in the Duty free at the airport and make your vacation worthy! Pools are good BUT very old, even waterline was missing from several areas making the pool looks cheap and dirt. Beach is OK. Water park or "Splash Park" is a trap. It is located far from Riu Palace Punta Cana and close to the others (macau and bamboo). NO SHUTTLE AVAILABLE FOR THE WATER PARK, WALK IS ABOUT 15 minutes and NO FOOD THERE, just water and sodas. NO ALCOHOLIC DRINKS IN THE WATER SPLASH either. Staff is friendly and always willing to help, this is the most remarkable thing of this hotel along with the fact that it has a lot of nightlife. Emilio, Paul, and others were amazing. Overall, this hotel is not up to the standards of others I have visited before. I would say this is the last option for Punta Cana. Actually, Riu chain entirely is not recommended for Punta Cana.
There are good things and bad things about this hotel. Mainly the language barrier is the biggest challenge especially if you have any type of food allergies. We had a very difficult time communicating my son's nut allergy even I made sure our Travel agent was aware (they didn't notify hotel) and with it written in Spanish. The food is average best place to eat is Kristol. Due to the lack of communication my son was very limited to what he could eat. The beach is the best part of this resort. There is no ATM so have a lot of cash, it's difficult to get simple things like extra pillows or blankets. Will not stay at a RUI again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Free access to Splash Water World in the Riu complex
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free Wi-Fi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 3 - Receive full exchange privileges at Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.