- What's Included
- All Inclusive Features
Just back from 2 weeks here. There a number of good things and bad things about this hotel.The staff - Benjamin in the pool bar was excellent and we never had a wrong drink. He even suggested new ones for us to try. Matos and Victor were good around the pool during the day. In the main buffet restaurant Joel and Michael were very good. Unfortunately in the other bars and on a night the staff were not as good. I had to send at least one drink a night back as it was normal Pepsi not diet as requested, being diabetic it was a hassle.The hotel - yes it's dated and needs painting, the pool needs tiles replacing, elevators need upgrading and the WiFi desperately needs to be upgraded. We had a broken elevator 6 of the 14 nights we were there and being on the top floor was a pain. But in all its a good hotel.Food - the food was very good. We tried 3 of the 5 special restaurants. The hotel do need to invest in the restaurant by the Beach/pool as the food is left out uncovered for hours.Our rep was very helpful from TuiWe had a day where it rained/thunderstormed most of it but otherwise it was gorgeous. Mosquitoes - they were quite bad and unfortunately our maid kept forgetting to spray our room so I came home with about 20 bites. Make sure you check the type of electrical socket u need before u go. All in all we had a good two weeks but will be unlikely to return to this hotel.
The hotel was beautiful,staff helpful,food disappointing,not as highlighted in brochure no theme night that i could see,drinks limited to local stuff,pools crowded as was beach area,rep was helpful Raffael,Pool staff and dining staff lovely,lunch time food not covered,i now its the caribbean but flies buzzing around food,food poisning a week into stay,room was not cleaned everyday had to complain,bath chipped,overall lovely place but wont be returning sadly.
My wife and i were looking forward to spending 14days at the Riu Palace as we had good reports from friends who had been there prior to our visit. I can honestly say we were not disappointed at all apart from one rainy day due to the bad weather that passed the Caribbean side of the island which we new might happen prior to us arriving. The view of the hotel as we arrived made us feel excited at what lay ahead and when we walked into the huge main reception area we new that we had done the right thing in booking our holiday at the Riu Palace. The room we had was garden facing which was very pleasant and had sunshine early morning onto our private balcony and depending on you room choice you could have sunshine early morning or late afternoon. The room was of a good size with internal seating area and had everything you would want whilst on holiday from the mini bar /coffee peculator nothing was to much trouble for the maids that were cleaning our room and if you needed something you just had to ask and it was sorted. Eating at the hotel was for us very good with the large Buffet area which was open for breakfast/lunch and dinner and you could wander in anytime it was open the other 4 restaurant's that were open in the evening had 2 seating times 7pm and 9pm but if they were not busy would accommodate outwith those times and the food in all was very good with a wide choice for all tastes. The beach was wonderful with plenty palm trees and sand stretching for about 10klm and there was canoes 1 and 2 person small sailing boats and windsurfing all free of charge.The pool area had a small round pool and a larger pool that had a bar which you could swim up to for refreshment when on the beach you had waiters going round supplying drinks when every you wanted one without leaving your lounger. In the evening you could site out after eating diner on the Plaza and listen to or watch the entertainment each evening. This was a large hotel and it had many staff and must be a logistical challenge to maintain but a no time during our stay did we have any complaint about anything and we seen many staff working very hard from the maids/waiters/chefs/reception staff and gardeners who kept the gardens in immaculate shape at all times even spraying to place every other day to reduce the possibility of mosquito bites which was very successful as we did not see any in 14days at the hotel.My wife and i had a great time and would happily return to the Riu Palace and would recommend it to anybody as a holiday destination. As with all large hotels you always have somebody that could complain about something but i think you would struggle at the Riu Palace at no time were we not greeted with politeness and a smile from all the staff from the moment we arrived to when we left. Thanks to all at Riu Palace for a great holiday C&L
Let me just say, I had been going on trip advisor nonstop before my trip to the Riu Palace Punta Cana and I was very nervous about the mixed reviews on here. But, I can honestly say I don't know why people are such nit pickers. It's quite simple, no bed will ever be as comfortable as the one you have at home and when you are staying at a resort just keep it in mind that tons of people are in and out of these places all the time so a little wear and tear is to be expected but this property has been maintained very well. This property is beautiful and the staff is amazing they go above and beyond to get you what you ask for, the staff even remembered our names and greeted us every morning at breakfast and lunch. I'm so happy they did away with reservations to the restaurants for dinner because my boyfriend and I got to eat at each one and wow, were we spoiled. Even the buffet food was amazing, I will say the steakhouse and Japanese restaurant hands down were my favorites. I wouldn't hesitate to recommend this hotel to anyone. It truly was a great time and the view from our superior suite was gorgeous. The beaches are beautiful and clean and we weren't heckled by anyone to purchase goods they were selling. As I said it as I was leaving the resort, adios por ahora Riu Palace Punta Cana! ;)
We booked through Expedia,Beware! We paid 500.00 extra for the much larger suite as pictured on the Expedia site. We were in a Junior Suite. The hotel insisted that this small room was a suite. Blue (Expedia rep on site) told us we would have to contact Expedia when we got home to settle up on the difference.Expedia called the hotel, hotel said we were in a sute..so case closed!Misrepresentation...scam...call it what you wish. I have photos and a our room number. I can guarantee we were NOT in a suite. Rooms were musty, and AC hit or miss. Chairs in the buffet area were disgustingly filthy. Food had flies all over it. Pool was too hot to enjoy. Staff was friendly, eager to earn tips. Overall poor experience. Will never go back,and will never trust Expedia.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free WiFi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 5 - Receive full exchange privileges at all 5 Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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