- What's Included
- All Inclusive Features
- Beach front in multi-resort RIU complex
- Great location on Arena Gorda Beach
- Exchange privileges at other RIU hotels
- Complimentary Wi-Fi
- Access to Splash Water World (Nov 2017)
Myself and 9 other members of my family have just returned from this grand old hotel after a superb two week break.Firstly may I say a huge well done and thank you to all the staff. They were all extremely friendly and the service and attention we received were second to none. Especially Francesca & Chaggy in the buffet restaurant.This hotel is old and is due to renovation so if you want bang up to date go somewhere else, dont moan!!! If you do your research you will see that it is a bit old fashioned but that is part of its charm!!The food is probaly the best I have had at an all inclusive in the buffet and the wine and champagne very nice tooThe grounds and hotel are immaculately clean and the rooms too. Towels and bedding changed daily! Beach lovely if a bit seaweedy but that may be due to the recent violent weather.Entertaiment staff so full of energy and god dont they work long hours!I hope that they keep the style and elegance when they do the re-fit as it is a wonderful opulent nature.So once again huge thank you to the Riu Palace Punta Cana for a totally fabulous holiday
This is my day 1, been here one night, review!Read many varying reviews prior to arriving but this is stunning. Friendly, spotless and room big enough by far for myself and 2 teenage daughters.I will add more, after the holiday, we are here for 10 nights, but am totally relaxed. Can't ask for more.
I would recommend this hotel to any looking for a nice relaxing break away, yes the hotel is spread out but what are you in a hurry for your on holiday.Rooms are clean and spacious, all areas of the hotel are well maintained.Staff friendly and helpful, not much to do in the area but I was only looking to relax and do nothing.
First of all I want to thank the staff at Riu Palace Punta Cana in the buffet restaurant (Don manuel) and the entertainment team, and to the cleaning ladies who work hard everyday....and a big thank you to the wedding coordinator Astrid. With regards to the Riu palace itself , it is infested with cockroaches and bugs in the washroom crawling on doors and on counter , the tubs are dirty and brownish in the washroom , the rooms smell like mold and very musty, as we had a group and each one of our rooms had the same issue no matter what floor we were on, I was on the main floor starting with 00 .The staff are kind and cleaning ladies are wonderful they just want to help but the resort itself isn't the expectation of a 5 star Riu.I was booked for a connecting junior suite which I didn't receive I have a family of 6 including myself, I had to change rooms and than was given 2 rooms next to one another both on the main level with roaches , I have 4 kids , and they sprayed our room twice and even though they said don't enter for 2 hours we would be at the pool or beach all day , after 6 hours of returning the room had a strong smell for my kids, the entire hallway smell musty and so do the rooms and than when I tried to change rooms again they advised me they had no more rooms left, but by third day there were too many locals staying there to fill up the rooms which made it chaos. The sheets felt damp and doors were always damn especially because we were in the rooms that start with 00.....It is definitely not a 5 star, I am only speaking from my families personal experience , Our group returned a few days ago ( Oct 2017). During our stay it had rained during the evening and while sitting in the theater the ceiling was leaking on our table and over our head , there was water damage in the ceiling when you look up you can tell ...closer to the DJ side .The buffet restaurant had a bucket one night as the ceiling was leaking as well. It wasn't worth the money we paid for sure....I traveled with my family and I am a travel agent. My family members had to switch rooms as well as the toilet in their rooms were broken , the elevator wasn't working for a few days and it is scary to enter in when it was working cause anytime it can stop and you would be stuck inside without any air condition. So for safety take the stairs ....My sister was upgraded to a Junior suite with Jacuzzi as she was going to be married there , which was a nice room but again with roaches.... The a la carte restaurants ( Krystal and Luigi) were not accommodating , literally they can only fit a small number , and each time we went in a small number they would advise us there is an hour wait or longer and to go to the buffet. We ate at the buffet for 6 nights , only on the night of the wedding we ate at the steak house .The food is the same each night maybe one or two dishes that were different, we all got stomach aches and let me tell you the gravol and Imodium is definitely required, please take that with you .My 15 family members who booked Saona Island excursion for $85.00 USD each adult and half price for kids , had the worst experience, They had advised the sunwing rep that there are kids and an infant on the boat and if the ride would be smooth , they were promised it was but instead he was speeding and it was scary especially with the mothers with their kids and an infant. They were advised that morning the weather would be sunny in samona but it was raining all day, they didn't receive much food , instead there were stray dogs on the beach area, and it wasn't as luxury or fun as it was made to be....on the way back they returned over an hour later , as the driver didn't know where they came from or what resort or area to return them too. He even left them on the bus for a while not knowing where to go...They returned wet, hungry .Majority of the family members complained after to the sunwing rep who than advised them she would speak to her supervisor but instead disappeared for 2 days , we were than advised it was her day off and someone else would be there but no one was , we didn't see her or anyone else and than we left early so there wasn't anyone at the sunwing desk in the lobby.I read all the reviews on Sunwing and trip advisor and I honestly didn't want to believe anything negative , we traveled with an open mind , but truly all the negative reviews are accurate .....I will say sitting outside between the theater and buffet during the evening was nice when the band played music, we all got up to dance when the weather was nice that is ...as most of the nights it rained . That was fun, the beach is nice as well, but the waves were extremely high and we couldn't stay there too long , you will have people trying to sell you stuff on the beach, if you bargain you will get good prices, the shops are pricey but again try to bargain.The pool is fun to hang around with your family ,the entertainment team are nice and friendly people but the entertainment is repetitive and boring . There are quite a few missing tiles as you enter the pool. I do thank the waiters in the buffet as each night they would hold a table for our family in the back , we would tip them of course, but they were kind, I also thank the workers by the pool area as they would hold our spot by the pool area as well.Other than that I don't have much nice words to say about the Sunwing rep in the destination or the condition of the RIU Palace/Sunwing flight attendant Dilma on the return flight was horrendous On the way there the flight attendants on the flight were great I applaud them esp the gentleman, on the way back Ms DILMA was the rudest flight attendant I have ever seen. My cousin wanted to change her baby , you cannot fit in the restroom with an infant trying to change them plus there was a line up....she noticed in the end of the plane there were 3 empty seats , and across were 2 nurses sitting there , they told her just change the baby here, we are nurses we don't mind ......My cousin moved Dilma's jacket that was thrown on the seat which by the way should have been put in the back behind the washrooms where the flight attendants sit.....so my cousin moved it to the side so she doesn't sit on it ,she changed the baby quickly and had something laid on the seats anyway but she decided to wipe the seat out of courtesy....Dilma confronted my cousin next time I would appreciate it if you do not touch my jacket or remove it , and its not sanitary ...., as if your planeor seats are sanitary....Dilma than decided to approach my cousin again who was sitting infront of me in row 18 .....and confronted her rudely again, stating I don't know what you did with my jacket but next time don't sit on my jacket in a RUDE tone , as my cousin was saying I didn't sit on your jacket I moved it to the side , she interrupted and said I don't know what you did but next time don't change your babies diaper there or remove my jacket, she really made this personal.....I even had to step in and advise her as I was lined up for the washroom and I saw with my own eyes as did the nurses sitting across the back row that my cousin wasn't sitting on her jacket...She and an Another flight attendant purposely didn't give us surveys to fill out, The othere attendant advised another attendant Claudia - who was so nice with blonde hair that we refused the surveys , which was a huge lie , we weren't even offered them, I am pretty sure they knew what we had to say about Dilma ...We had 48 family members already disappointed with the status of the Riu palace condition and now come deal with this attendant who is supposed to represent Sunwing in a good and positive manner providing customer service but Dilma was opposite , she's horrible honestly and I am sure if confronted she would say otherwise to cover her behind but we have so many witnesses . She was so rude and disappointing.I book majority of my clients with Sunwing , as an agent I like Sunwing, but this is first hand experience that I am advising.Maybe next year when the Riu Palace is renovated it will be a better place to stay but for now I am refraining from booking my clients there .That is my honest opinion..Best regards.
My husband and II stayed at Riu Palace Punta Cana 22nd Sept 17 for 2 weeks.The lobby was very colonial style with beautiful chandeliers and very clean.Room was musty (had a dehumidifier) in the room brought in clean towels which were sometimes in the evening and filling up of mini bar even at 21.00 hrs at night.All the room and bathroom very outdated but cleaned every day by the maid.Food in buffet restaraunt wide choice of food well presented always something to eat.Pool snack bar good variety but flies and wasps around uncovered fool so did not eat there.Pool area nice but pool lots of tiles missing needs complete refurbish and pool bar wasps all around drinks. The staff were fantastic always coming around asking if customers wanted drinks.Size of pool not big enough for size of complex.Jose TUI Rep very nice and helpful and experienced in dominican laws and can speak many languages.Entertainment different every night Shop on complex very expensive eg small jar of nivea cream £1 in pond land 8 dollars in shop. Take credit card in case you need doctors or hospital or medication take out a mortgage !on the plus side rumours were hotel closing for 4 months for refurbishment in near future.half lifts not working!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Free access to Splash Water World in the Riu complex
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free Wi-Fi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 3 - Receive full exchange privileges at Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.