- What's Included
- All Inclusive Features
I went to this hotel end of October 2016 for a week. I was disappointed with the hotel to be honest. The place looked like it needed a makeover. The bedrooms were in need of fresh decoration. The speciality restaurants weren't that great and we found they closed too early. We tried to get a seat in the Italian restaurant around 9pm and were told it was too late. There was nightly entertainment in the main concert room but that was spoilt by smokers sitting alongside non smokers inside the room. The staff were lovely and very helpful but I don't think I would go again or recommend it unfortunately.
The Riu palace punta cana is a fantastic hotel . The beach it's set on is fantastic , you can walk left or right for miles , thousands of coconut trees and the beautiful sand make for gorgeous photos . The sea isn't as you might expect in the Caribbean as this beach faces the Atlantic Ocean . The water is still warm though and if you like big waves you'll love it here . Back to the hotel , the rooms are nicely decorated, spacious and clean . You get a fridge that's refilled everyday and optics on the wall . The beds are super comfy ! The gardens are immaculate and very clean . The restaurants are decent the best for dinner is the steakhouse, there are plenty of options in the main buffet restaurant and there are five specialty restaurants. The staff are fantastic , the Dominican people are so friendly , always smiling and happy . Joel and sandy in the main restaurant were exceptional, Flores and victor the poolside waiters were such nice people they really looked after us and made our holiday special such nice genuine people . Within the Riu complex there is a nightclub which is free to get into but drinks are not free , the nightclub is brilliant and is definitely worth a visit although it doesn't get going until after midnight . There is a casino that is also worth a visit and drinks are free for players . Within the hotel there is a 24 hour sports bar which is free but there is a charge for the pool tables and air hockey table . Overall the hotel is great . It's not quite a five star in my opinion but it's still a very nice hotel with excellent staff . The staff work very hard and whether you tip them or not you get good service , I tipped a couple of dollars every other drink and the staff really appreciate and deserved this as they don't get payed very well and tips help them a lot . The hotel is due to close in 2018 for a refurbishment and it does need it . For the price you pay I think this hotel is a great choice for couples or groups of friends or families that want a chilled out holiday with fun in the sun .
The official photo's and write up sadly do not reflect on the Riu Palace Punta Cana. We went for a family wedding and sadly this hotel let the trip down. The hotel is not at the standard expected the floors all around the hotel are constantly slippy and made even worse when it rains as most of the walkways are under water making initially walking around an issue. The pool has a number of cracked tiles around the floor and on one day had one of the light fittings loose and floating in the pool. The rooms are constantly damp due to humid weather and no matter how hard the excellent cleaning teams worked they could not change this. The girls cleaning the rooms where excellent and did a good clean every day. Regarding the food the buffet whilst having a range of foods was the same range every day and this became very repetative and bland, the theme venues all closed at 21:00 which was very early as only opened at 18:30. The drinks where all inclusive but where fully of syrup style liquids rather than real mixers. The only place to have a drink post 23:00 was in the sports bar inside which was like sitting inside an ashtray. The so called tropical beach is full of seaweed and on a number of occasions great stumps of wood would float up on the large waves - not a family friendly beach. The majority of the hotel staff where doing all they could to help and the animation / entertainment team work hard all day to keep up a high spirit. If you want a low / medium standard hotel to just do nothing day and night this could be for you but sadly was way below our expectations. Added to this there is utterly nothing to do outside of the hotel unless going on an organised trip then you go as we did cabin crazy. Please dont take this as just a personal view we spoke to visitors from UK, Canada and USA who all had the same view and said this hotel was a let down on the RIU name. A lacking hotel with team who tried hard to make up for its defects
After our experiance last year in the nabor RIU clubhotel . Our friends and us wanted to taste the Riant Palace hotel with the gold labels. We found out that all the workers at the palace have the same kindness and caring for their customers as in the clubhotel. The restaurants serves most the same kind of food but the Palace presentation has a higher level . In the theme restaurants you do need no reservation what makes your last minute choise more easy . Because we had some days with rain but 27c , it was fast visible that the Palace is not prepared . The outdoor bars has no covered patio , that results everybody needed to go inside the hotel or eventroom to get a drink at the bar . Our room was situated in the main building . It has a good surface with a sofa and a whirlpool bath in the bathroom , but all of this luxury is dated and need to been replaced fast. At the big pool everything is very clean , waiters at the beach serving you drinks . But different at the Palace is the places are taken by older 70+ people while in the Bambu the average age is 30 . This results in the Palace more sleepy impression while in the Bambu more loudness (drunken) croud . When you chose for the Palace you always can escape back to the palace after a fulll day stay in the Bambu bar , pool , beach and restaurants as you have also full service over there.
This resort is absolutely gorgeous on it's sprawling land; however, if it ever rains you should not walk out of your rooms, the rain just floods the walk ways and walking is impossible, the poor staff work so hard trying to keep the hall ways clean that they cannot even focus on the rooms, which was smelly and moldy, that can be a result of the wet floors....the food is ok somewhat like on a cruise the alcohol is great it's all you can drink. They need to improve on retractable awnings, to prevent the rain from flooding the hall ways. Our of our wedding group 5 people fell and had nothing to do with alcohol whatsoever, including the bride who does not drink....The staff are overall very nice and helpful all of them except for the front desk because of the multiple gripes....
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free WiFi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 5 - Receive full exchange privileges at all 5 Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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