- What's Included
- All Inclusive Features
- Beach front in multi-resort RIU complex
- Great location on Arena Gorda Beach
- Exchange privileges at other RIU hotels
- Complimentary Wi-Fi
- Access to Splash Water World (Nov 2017)
Visited the resort November 10 - 14, 2017 and had a most wonderful time. From the time we set foot on the property, everything was amazing! The entire staff is so friendly and accommodating. The food was very good The buffet has many offerings. We tried 3 specialty restaurants and enjoyed all but the steak house was my favorite. (Caribbean lobster was soooo good). Ice was hard to find at times, then we learned you could get some from the bars. We enjoyed the nightly entertainment, some were performed by the staff. On a lesser note that the resort cannot control, is the heat and humidity. Take plenty of sunscreen. We were told the resort will close for renovations for 3 months starting in April 2018. I saw some work needed but still a beautiful resort.
Myself, my partner and another couple went to Riu Punta Cana in November for 2 weeks. The transfer from the airport is only 20 minutes. As you arrive near to the hotel you see all the other Riu hotels in the same complex area. Which is great as you can use the other Riu's facilities (just not the resturaunts).We arrived at our hotel, Riu Palace Punta Cana and we could see that the hotel was very traditional. I assumed this hotel was the original and first built in the area as the neighbouring Riu's are much more modern. I personally preferred the traditional look. We were checked in very quickly and shown to our rooms. As we were with another couple we were put in rooms next to each other which was ideal. The rooms are a great size with a large bed. We had a sofa and TV along with a fridge and optics with various alcohols in. Unfortunately our air con wasn't working so we were moved. This was done very quickly and our friends were also moved so that we stayed next to each other. The new room had no faults. The rooms are dated but there is nothing wrong with the decor or style. You have to appreciate that this is an old, original hotel which brings it a Dominican feel. We had no other issues whatsoever. The pool is large and there are plenty of sun beds. The beach is right by the pool and is lovely. Soft white sand and again plenty of sun beds. The buffet had plenty of choice for breakfast, lunch and dinner. The a la carte resteraunts are ok...the steak is the best. The staff were great. Constantly having drinks bought to you round the pool and everyone was so happy to help. The hotel is being renovated in April. They are sorting out the rooms and also the pool area. Apparently they are making more pools so there will be multiple outdoor pools. But if your going there before this renovation...it's absolutely fine just how it is. There isn't much to do outside of the resort. There isn't a big shopping area or anything similar. We done an adventure excursion which was good albeit a little slow...Overall- I would definetly go back to this resort even if it wasn't being renovated. It's a lovely resort just how it is.
Wow, as soon as you entered the building you were in awe. This place is a PALACE, beautiful decor, hanging chandeliers, antique furnishings, amazing artwork and that's just the reception area , beautiful, absolutely beautiful. It's really to bad that the Riu's corporate people don't take to much time to think about the guests accommodations compared to the reception area. I was NEVER so disappointed when we unlocked are room. As soon as you entered you were slapped in the face with mold & mildew stench, after looking closely to try to understand why the smell was so strong I finally found out why. #1- no exhaust fan in the bathroom which result with blacken dark walls around the crown molding in the shower, #2- looked up at the ceiling fan and it had mold on the base of the fan ( due to AC duck blew right at the fan), #3- the AC duck work was full of either mold or years of accumulated dust. The king size bed was like sleeping on rocks. These basically are my only complaints along with all the other stories of the Resort is a little tired. I brought these opinions of the resort to a manager who told me he was sorry for any inconvenience and that the resort will be going thru a complete renovation in May ( and it sure needs it). But please let me also state that the employees of the pool area bar staff especially Victor, the towel guys did a great job as well and are truly hard workers and deserve recognition too. ( applauseo, applauseo). Our buffet attends Rubela, Sanchez, were amazing. The food was good , not great but no complaints. Shows we're lipped sync but entertaining, we would definitely come back to the Palace, but not before the renovations are completed. Just being honest people.
Beautiful resort, great amenities, but most of all the staff was "AMAZING" we were so great by everyone on site. We met some great people from all over the world, and now consider them friends. The pool is beautiful and is conveniently near the beach. If I had one negative thing to say is that the vendors on the beach are at times very pushy, but that would be my only complaint JUST SAY NO!! We are already planning our next vacation at Riu Palace. The other Rui hotels are very close and another great way to enjoy all the amenities they had to offer for the exception of a few... Thank you Rui Palace Punta Cana for creating some beautiful memories.
My reviews are very honest and specific - if you have a question please do ask me and I’ll do my best to reply. First impressions...This hotel is not modern, but it is elegant and has aged well. The reception gives you a feeling of decadence and charm, presented with a beautiful multi coloured ceiling and huge beautiful chandeliers. The check in staff are were courteous and explained everything and took the time to answer questions we had. We were given two keys, towel cards, internet access codes, and the safe key. The porter took our bags to the room and we were greeted with a beautiful towel swan on arrival in the room. So far so good. The room...No bones about it the room was a little scruffy in places (I will elaborate) but overall 8/10 for neatness. The bed was made, the room was very clean, mini bar stocked up, fresh towels and a selection of courtesy washroom supplies including soap, conditioner, body wash & moisturisers. There was also a small box of other bits such as a sewing kit and make up removal pads. There was a good stock of loo roll and water in the room (brushing teeth with the water but there was a sign stuck to the mirror clearly stating the water was not potable, so don’t drink it!) We opted for the garden room, and it’s worth it. The other rooms the view isn’t nearly as good. When booking ask for a high floor, and a room closer to the pool if you want quiet. The rooms closer to the front of the hotel are loud as they have music playing until 12-1am in the bar areas and you might find its a bit much. Breakfast and lunch...All the restaurants are of high quality, there are two areas to have breakfast (one near the front of the hotel and the other is closer to the seafront in La Altagracia) both are superb quality but typical buffet style. You can request breakfast to the room too but I wouldn’t recommend it as it’s quite limited. For lunch the same two areas are available and and night the restaurant closest to the front is the main buffet style eatery whilst Altagracia turns into the steakhouse. Both are high quality and there is plenty of seating both inside and out. The choice caters for European and American tastes, everyone will find something they like and it is not all pizza and chips. You can get away with going to these in your shorts and beach gear but they don’t like it I think. Evening meals...There are several exclusive restaurants which serve you food in a traditional service style and all are three or four courses. The choices are very varied from Japanese sushi to meats in the style of kebab served right at your table. These restaurants with exception of Altagracia which is on the seafront require you to wear smart casual and although it states trousers smart shorts are acceptable. Ignore the trousers and long sleeve rules just be smart. I saw people turned away in their swimming trunks and rightly so. If you don’t fancy waiting you can just go for the buffet. Again, smart is fine. Also you can request a birthday meal... they will prepare a table with balloons and sing for you/provide a cake for your desert. Be sure to tip well after, as there is no charge for this! Talk to the hotel manager or restaurant manager to arrange. They can also do the same (balloons) for your room on the day you request and leave a small gift. Remember, tip well!Beach and pools...This is a beach hotel and of course it’s accessible once you’ve made your way down the esplanade of fountains. There is a swim up bar, four pool jacuzzis (two indoor ones too if you prefer but these are COLD!) a large pool and of course the beach. Drinks service is also extended to the beach but if you don’t tip they likely won’t keep coming to you! You will get accosted by ‘looky looky’ men trying to flog you stuff. Barter hard and do not buy the cigars (they are cut with banana leaves) paintings can be bought cheaper at the end of the beach towards the hut area but this is outside of the RUI territory and you will be hassled. Shopping...If you walk to your right of the pool area you will find some small shops. DO NOT BUY ANYTHING HERE! A tube of Pringles will set you back a tidy £6! If you continue down the path you will reach a road known as Caribbean street. Here you will find a bunch of independent shops with pushy salesmen. Be firm. Buy what you want and indicate the price you will pay clearly. If you say no and put it down in all likelihood they will agree reluctantly and let you have it for that price. There is also a free bus to a shopping area called Palma Real which has a great shopping centre for food but not much else. If you want to get out of the resort for a meal get a taxi for about $20 to Downtown (where Coco Bongo club is) to the San Jose (?) shopping centre. Some reasonably priced places here and great shopping experience during the day. Overall...This area is great for sun seekers but if you’re into adventuring you will find the excursions expensive and time consuming to get to and from. Shopping is expensive and eating out is reasonably pricey too so if you’re on a budget stick to your all inclusive package. My experience was good and I’d rate it 8/10. The not so good bits...1. People tip waiters to reserve tables for breakfast, dinner and tea in prime spots which is a bit unfair. 2. People reserve beds even tho this is not allowed and there are signs. 3. The resort is a little dated but is being modernised (read: fixed up, not refurbished...)4. Shopping in the resort is a total rip off. Totally ridiculous. 5. Resort staff may come across as slightly hostile towards LGBTQ guests (from talking to other guests at the resort, and heard more than once.)6. Wine could be much, much better. Tasted very cheap. Also local alcohol is mixed with ridiculously sweet mixers to cover the bitterness of the alcohol.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Free access to Splash Water World in the Riu complex
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free Wi-Fi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 3 - Receive full exchange privileges at Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.