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Riu Palace Punta Cana

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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Overview
As RIU's flagship resort, guests receive the highest level of service. Guests are invited to spend days soaking up the sun on the magnificent 16 mile, white-sand beach and evenings enjoying the elegance of this resort with cocktails and live entertainment, trying their luck at the casino, or letting loose at the disco. 

Location: Directly on the most beautiful beach in Punta Cana, 4 minute walk from the Caribbean Street shopping Avenue located within the Riu complex, 30 minutes from the airport, 90 minutes to La Romana airport and 45 minutes to Higuey.

tripadvisor Traveler Reviews
  • Lauren L :
Not the best or the worst

Of all the "All Inclusive" trips we've been on this was one of the more disappointing. Pros: beautiful scenery, nice pool, easy beach access & not too expensive, decent food, & nice waiters. Cons: The check in staff was beyond rude and seemed inconvenienced by us even being there. They gave us a room that hadn't been cleaned... still had half eaten room service trays, trash, & unmade beds. They seemed annoyed that we asked for them to be cleaned or have another room. The bartenders were decent enough if you tip them and drinks were watered down but typical for all inclusive. The beach was covered with seaweed. The 24hr snack area was disgusting. Pretty disappointing for a RIU property.

  • rochelle z : Duluth, Minnesota
Nice but the food turned me off

This was a last minute vacation. The price was right and the location was excellent. We loved the closeness to the airport and the free shuttle from Delta Vacations.The resort was ok. It is old and everyone says in need of remodel I just don't know where they could start. It was beautiful in it's time I'm sure with the marble and large chandeliers. I think they could start with the basics and just remove the faded pictures and update the bedding. It's very neat and clean (except I noticed they never cleaned out the ashtrays on each floor of the hotel) and all the staff are very friendly. MOST speak English I'm not sure why some reviews say they don't. They are very hard working and friendly. The beach was amazing. Lots of chairs and space under the palm trees. The pool is very nice with swim up bar and kids area as well. We had a mix of college, family and older vacationers. Everyone seemed to be having a great time! The rooms really don't smell musty like A LOT of the review say. The beds are firm but not old. We actually slept great! They supply rooms with plenty of water and pop also booze. if you want more just ask and they will get you more. My complaint on room is they really could remove the bedding and replace with new. We had a sheet and a very thin old bed spread no blankets at all. Also lots of pillows of all different sizes. I eventually found one I liked. Also if you have difficulties getting in and out of tubs or showers it may be a challenge. What I was most disappointed with was the food! Ugh. Yes you can always find something to eat in a buffet but after 5 days it go old. We tried most of the restaurants and I didn't like any of them, You are better off just going to the buffet and finding what you like. The restaurants had poor service. Very slow. The food was not good at all. Worst sushi I have ever had and the worst lobster I have ever had in my life at the steak restaurant. The drinks also got old after awhile too. No top rail to choose from only bottom rail. If you have a favorite Gin or Vodka buy it in the airport. Also only one beer to choose from. We brought our own insulated glasses and lots of $1 bills. They will take US dollars. We did lots of tipping. Wait staff, house keeping, bartenders and pool staff. It was worth it. We did have a great relaxing vacation. If you just go to relax and keep a open mind it will be great. One thing I didn't gain weight on the trip which was a good thing I guess that I didn't enjoy the food! Oh yeah and the WiFi wasn't great. I didn't have service the entire trip but my husband somehow did.

  • WojtekLisicki : Bothell, Washington
Nice place to visit

The place is for adults only. We were there only for three days but that was enough for not doing anything. The service was good and quick, and people were helpful. Bars were well staffed, entertainment was interesting. The room was clean and redone everyday with a nightly service.This trip was a good experience.

  • John H : Louisville, Kentucky, United States
Our 3rd trip to this RIU resort!

Family visited Dominican Republic for Spring Break --- our 3rd time to this resort in the last 4 years.[the picture of this large pool is from an adjoining RIU resort, NOT the RIU PALACE BAVARO] FIRST OF ALL,,,we love the DR -- relatively $ and easy travel from the southeast U.S. The Dominicans are warm and welcoming. The weather is heavenly. The Punta Cana airport is tropical and clean.*** Remember you need $10 cash per person to get into the country,,,there is NO WARNING ABOUT THIS UNLESS YOU HAVE BEEN THERE BEFORE {would be nice if the airline would at least remind passengers before they board their flight so $ can be obtained, but I digress}***Make sure you arrange transportation to your resort in advance if possible,,,they are very pushy at the curb and you feel like they are rushing you and never quite sure if they are taking you to the correct resort LOL***as for the resort, my wife and I have noticed some decline in service over the past few years. The service is fair, not as good as in the past ---- bring a roll of $1 or $5 bills and hand them out judiciously, this will get things done. That being said, the resort is magnificent and beautiful, well manicured, quite clean. The rooms are fine, there is self-serve Rum on the wall to drink and the mini-fridge is stocked daily. We had our room made up daily, never a problem and they always make a neat design out of the towels and put flower petals on the beds. ****the beds are very, very firm and the pillows are tiny***The Wi-Fi is much improved over the past few years but is not great. frequent need to re-connect but much better than beforeThe front desk is a bit of an adventure, fairly friendly, but not responsive to requests at all --- we asked for a roll-away on day 1 {1 of our teenagers wanted own "bed"} and it never was delivered! Very slow to get extra towels, etc. They are very nice, they just never followed through...The pool is small-ish but really ok. The swim-up bar is very active and quite busy. There are staff members that run lots of activities daily, both on the beach and poolside. Downside is some of them won't take NO for an answer which is annoying. The towel hut people are apathetic and running out of towels is not unusual later in day.The food is quite varied and enjoyable but not outstanding [it is all-inclusive, and they are feeding a lot of people so really, what to you want?] --- so many choices at the buffet. The sit-down restaurants are not worth it, especially if you are with kids. There is a sports-themed bar also. Food is plentiful throughout.The beach is wonderful, many palm trees and these provide lots of shade [if desired] and thus, there are no umbrellas b locking your view. Peddlers of cigars and other wares will troll around and require frequent "no thanks" leave me alone.

  • melissabero : Hogansburg
Wonderful week at the Palace

We stayed the week of April 14, 2017. My husband and I traveled with our eldest son and his girlfriend. Upon arriving check-in was smooth. Staff was friendly and very accommodating. Our room was ready upon arrival at 2:00pm. We were brought to our room (we stayed on second floor) with a view off to the side of the hotel with the ocean in the distance. Upon opening door musty smell was evident but within minutes it no longer bothered us. So many previous reviews had been complaining about this so I was worried for nothing. Room was impeccable and stayed that way the entire trip. Room was cleaned each morning and turn down service each night with fresh towels added to the bathroom and garbage emptied. House keeping staff was wonderful. Fridge always stocked.Dining: we ate at the buffet, the gourmet restaurant, and the steak restaurant. ManyChoices for everyone at the buffet and the Staff was amazing. Dishes always cleared and glass always filled. Cleanliness of the buffet was great. We spent most of our days at the beach but did spend one full day at the pool. If I have any complaints it would be that the pool is not large enough for this size resort. At the height of the afternoon the pool is packed. Music is super loud but "vibe" is fun. There certainly is room to enlarge the pool area. Beach is cleaned every morning with several workers taking seaweed from the night that washes up on shore. Also many workers cleaning up early each morning things left behind in the sand by lazy travelers (straws, garbage, and the most infuriating cigarette butts in the sand...really? Where do they think all of this goes??). Ocean in front of resort is very nice and has a flat bottom..lots of fun and beautiful views. There is not a restroom at the beach. You have to leave beach and walk through pool area to get to the lone restroom for the entire area which is located on the side of the steakhouse..(this is our other complaint..adding another restroom for such a large property would be a great idea...but on that note restrooms were always clean and stocked and maid service always in sight). This Property is gorgeous and the lobby is stunning. Lawns are impeccable. Many places to sit outside in the courtyard and enjoy the entertainment or just take in the views. We definitely would come back and stay at the Riu Palace again. We have stayed in the Dominican four other times at different resorts.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 24 hour all-inclusive buffet
  • Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
  • 3 theme dinners weekly
  • A la carte dining at a choice of restaurants
  • Daily room service for breakfast & snacks (from 7am-11pm)
  • Domestic & imported drinks & snacks
  • Turndown service
  • Day & night tennis
  • Ping pong
  • Fitness centre
  • Free access to Splash Water World in the Riu complex
  • Introductory scuba lesson in pool
  • Windsurfing
  • Kayaks
  • Sailing
  • Snorkeling equipment
  • Entrance to Pacha Disco (drinks are extra)
  • Entrance to casino (drinks extra)
  • Daily activities
  • Nightly entertainment
  • Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
  • Pools
  • Bars
  • Disco
  • Casino
  • Caribbean Street with beauty salon
  • Lit tennis courts on Caribbean Street
  • Massage parlour
  • Shops
  • Free Wi-Fi
  • Spa
  • Golf nearby

Junior Suites include:

  • Air-conditioning
  • Ceiling fan
  • 2 double beds or 1 king bed
  • Split-level sitting area and sofa (some with sofa bed)
  • Telephone
  • Clock radio
  • Satellite TV
  • In-room safe
  • Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
  • Iron & ironing board
  • Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
  • Balcony or patio with gardenview
  • Max. occ. 4, up to 3 adults

Suites include:

  • Similar to above but larger
  • 1 king bed
  • Walk-in closet
  • Larger balcony or terrace with courtyard or sea view.
  • Max. occ. 4, up to 3 adults

For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).

Stay at 1, Play at 5 - Receive full exchange privileges at all 5 Riu Hotels in Punta Cana. Dinner restaurants excluded.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Palace Punta Cana
    Punta Cana,Dominican Republic

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Punta Cana
Playa de Arena Gorda, Punta Cana Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.