- What's Included
- All Inclusive Features
- Beach front in multi-resort RIU complex
- Great location on Arena Gorda Beach
- Exchange privileges at other RIU hotels
- Complimentary Wi-Fi
- Access to Splash Water World (Nov 2017)
We spent lovely 2 weeks in Riu Palace Punta Cana during this summer. Hotel is a part of Riu complex (around 5 hotels located next to each other) and is definitely the best one among them. It has splendid rooms with air condition, great view in majority of them. Beach is best in proximity. Excellent cleaning service and all possible convenience for the price. Food is very good in both Don Manuel buffet restaurant for breakfast and lunch as well as thematic restaurants. Here is one exception- DO NOT go to Japanese one called Yokohama. After eating there I'd recommend name change to: Kamikaze. My sincere recommendation is fusion - Krystal, Italian - Luigi and steakhouse - Altagracia. The hotel has pool with bar and snack available on demand. Also room service with food 24/7. Moreover - there is alcohol minibar in the room- rum/brandy/vodka/gin - no limits and free of charge. I can honestly recommend the place for those who want to rest and relax as for those who want to have fun all day long. Beach including sports as catamaran sailing, canoe; disco, casino, billiards bar 1 all handy. If you wish to sightsee - there are many local tourist agencies which will take you to Saona Island, Santo Domingo, Salto el Limon or any other nice places. We used Rico Travel. These guys rock!Service is very kind and helpful, though Caribbean speed is visible. If you need any help in case of trouble - go to reception and ask Santiago to help you or call "0" and ask for Juan Mende. This guy is a technician and has gold in his hands. Whatever happens - he can fix it in no time and for good. It was simply saying lovely and relaxing stay.
My family and I just returned form our stay at this resort. After we booked the resort then looked at the reviews on trip advisor we were a bit nervous and almost changed our hotel. We decided to stick with it! When the bus brings you in, you pull up and are amazed at the entrance. The lobby is big and gorgeous! The staff welcomed us and the check in process was very fast and our bags got to us in the room very quickly. Our rooms were nice. We did get adjoining rooms. The room for our 3 teenage daughters was two queen beds pushed together which was a little hard for them to sleep in. They restocked our fridge every day and our rooms got serviced every day. Make sure if you go out on the balcony you shut both of the doors or else your AC won't turn on! I did not love that the rooms had actual keys with your room number on them. So if you lost your keys people could get into your room easy. Also the safe was also a weird removable lock/key system so I didn't feel super secure leaving stuff in the safe. That being said, nothing was stolen from our room. Restaurants - We ate at the buffet, the steakhouse, and the Italian restaurant. The steakhouse was my favorite. The buffet for lunch and dinner just seemed like a lot of the same food. We thought the food was ok. We did all have stomach issues throughout the week. We thought drinking the water served in the restaurants was ok, they say it is filtered. But we think that was part of the problem though we honestly couldn't pinpoint the exact cause. My recommendation is to stick with bottled water/soda and avoid any food that is rinsed with water and not cooked.Pool/Beach were great! There were 5 of us and we never had an issue getting chairs for all of us. The beach is gorgeous but there was a TON of sea weed on the beach and in the water which made it not very fun to be in the ocean. The pool was always crowded but it was still fun! I also would recommend to tip well where ever you are. We tipped at the buffet on day 1 and two of the guys went out of their way to get us a table as soon as we walked in. By the end of our stay they knew our drink orders and had them waiting for us when we sat down. Overall our stay was great and we had no real issues or complaints about the hotel/staff. I am giving it 3 stars because we all were sick with stomach issues throughout our stay which made it difficult to fully enjoy the vacation.
Gross does not explain this hotel. Room smelled and walls had mold. Ceiling fan covered in mildew rust and mold. Harvest gold bedspread from 1950. Bathtub was dirty and scratched. All wood work in room was destroyed. Room was filthy, just a total run down mess. Pool was so tiny could only fit about 20 people.
I stood at the Riu for my 30th birthday. We were a small group of six in three rooms. They did a great job of giving us rooms adjacent to each other. The front office sent up a bottle of champagne for my birthday which was a wonderful gesture. (although the mini bar already had a bottle in it, maybe left over from another guest) There are loaded mini bars and bottles of hard liquor in the rooms. From arrival to departure the staff was amazing. I am forgetting names now but there are some pictures lol. The food was great at all the dining options. The drinks by the bar were good too. I would recommend bringing your own cups with a cover especially if you are going to be by the pool. Riu was also great for running. All of them connect by the beach by foot and road so enjoyed the resort as well. Actually would have been a great touch if they had an organized morning run. The gym was decent as well. They had a club that was at the resort and another connected to a little strip for Riu guest. I also liked that you didn’t have to make reservations for the specialty restaurants which some all-inclusives require.Overall I would highly recommend
Having a read a few reviews prior to our stay at this hotel, to say we were a bit worried was an understatement as my wife has a slight disabilityUpon arrival you are taken aback by the sheer opulence of the hotel, old colonial is as I would describeThe reception is very light and airy with loads of fans Only waited a few minutes to get checked in and were on our way to the room.Our cases took another 40 minutes to arrive, every thing seems to be more relaxed and takes a bit longer than we were used to.Pool was very big with a lot of sun beds arranged in lots of terraces to give the feeling of seclusion if requiredPool had a swim up bar and side alcoves with tables but these always seemed occupied and became very crowded.Beach was beautiful, only down side is the weed that is a constant pain in the sea, I mean tons of the stuff, on some occasions taking a JCB to remove in the morningAgain loads of sunbeds so plenty of space.Within the site there are 6 a la Carte restaurants and the buffet dining hallA la Carte include fusion, Italian, American, Brazilian, Japanese all get quite full ( as there Isla no booking system and all work on a first come first serve basis ) - these all open at 1800 hrs and my advice is to get there before 1930 hrs to make sure so either get a table or a buzzer for calling you once they have space.We tried the Italian, Brazilian and the American diners - all have a variation of a three course a la Carte menu which involves some sort of self service element apart from the American which is a menu which is specified apart from your choice of main meal.We did not try the Japanese or the fusion as we heard differing reports - but I leave it to youEntertainmentDaytime entertainment centres on the beach and the poolDancing, stretching, boules, darts and volleyball all take place on the beach in the morningPool olympics and bingo take place in the afternoonThe animation team seem to work tirelessly to keep people entertained throughout the day and eveningThe theatre shows are a bit amateurish but after a day on the beach they were enjoyableOverall we had a terrific time at the palace punta Cana and I would like to thanks willy and Yuma for looking after us so well in the dining hall and Alex for helping us out so much in the beachOverallFor people who are disabled - perfect hotel - if you can get off the plane - REMEMBER THE DOMINICAN REPUBLIC DOES NOT HAVE AN AMBULIFT and getting off the plane is either a very hard process or involves a very embarrassing lifting processHotel was perfect - our only 2 problems all holiday were with the reception 1. Asked for and extra pillow -never arrived after being assured it would be there "right away"2. Filled in the room service form for breakfast in the room for 1 day - that never arrivedWe survived both problems with the help of the maid and the buffet diner for breakfastA great place to relax and unwind
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Free access to Splash Water World in the Riu complex
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free Wi-Fi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 3 - Receive full exchange privileges at Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.