- What's Included
- All Inclusive Features
I wasn't overly impressed with this hotel. It's a beautiful resort, rooms are spacious and clean. Water pressure in the shower is lacking. Someone with long hair like me took a lot longer to wash and rinse. Whoever designed the set-up of where the toilet was to go, didn't think it through, 😂, cause the door opens right up to the seat of it. (Picture attached) There really wasn't anything bad about the room at all. Bed was comfy and the air conditioner worked.The drinks made at the bars were decent. Great Pina Coladas up at the lobby bar, especially with the aged or extra-aged dark rum and cinnamon but you have to ask for it that way or they will use the cheap white rum.The beach does not get raked like you see at other resorts so the seaweed sits there. There were always lots of beach loungers. The pool was a party up until 5pm when the music would stop and it would be Bingo time. No pool foam party like other resorts. The buffet was always the same most nights with good food. We always had great service morning and dinner at the buffet, thanks to Marino and Jose. As for the a-la-carte restaurants, we enjoyed the Gourmet best but they were all good. We liked that we didn't have to book them, just went in and asked if they could seat us. It never seemed to be a problem when we went right when they opened. If you like to eat a little later than 7pm, then you may have to wait for a table but with that said, they give you a buzzer/beeper that notifies you when it's your turn (like at home when you have to wait for a table, except at the resort you can go sit in the courtyard and have a drink).The only negative thing that I can say is that the front reception staff did not remember to set something up for our 15th wedding anniversary even after mentioning it three times. We emailed the resort prior to our departure and mentioned we would be celebrating our 15th anniversary during our stay. Our Sunwing rep Jose mentioned it to them also and the third mention was the night of our anniversary when my husband went down to the reception desk to ask if they do anything for anniversaries. They rushed someone up to our room with a bottle of warm champagne with 2 glasses and that was while I was in the room getting ready for dinner. Then while I was in the midst of getting dress, the maid showed up to tape some balloons up in our room. I sat in the bathroom until she was done cause the rest of my clothes were still in the closet. I wasn't too impressed and that has never happened to us in all the years we've traveller to the Caribbean on our anniversary and that has been 15 year. Yep, we married in 2001 in Cuba and we spend the same 2 weeks every year away for our anniversary. We've always been treated to something special on our anniversary everytime (small or big) and it's usually a surprise except this time. Now the only reason I can think of is because this resort does not have a "Guest Services" person/desk. Everything is handled by the front reception staff and they have a lot to deal with, people checking in, people checking out, etc. They really need that "one" person appointed to handle any special requests, any issues vacationers may have, etc, so it takes that load off the front reception staff who don't seem to be able to always fulfill those requests. (Just a friendly suggestion to the Manager 🙄)So all in all, it's an OK place. It's not a "I will be coming back next year" resort for me but I would recommend it.
Absolutely loved it. My wife an I brought out 3 and 9 year old, and they already asked if they could return next year - even if they had to give up getting Christmas presents! The rooms do need a bit of attention, and the wifi is horrible, but nothing worth complaining about. We were there for the sun and the sane and RIU delivers. The all-inclusive package is a great deal - especially for the kids. Rooms are quiet enough that we had no trouble getting our kids to sleep even though we were near the central area with the late night activities.Its only about a 20 minute trip from the airport, but make sure to arrange transportation ahead of time so you don't have to deal with the cabbies. Also, if you're looking for excursions, I've found the best option to be Scuba Caribe, which is on the beach at the hotel. They seem to offer the best prices, and the time estimates are the most accurate because they leave from the hotel. Other excursions went 4 hours longer than expected - because they have to drive yo to the location and usually have you wait around that area to see if you'll buy anything else.Go to relax and don't sweat the small stuff!
From the time we arrived, we paid for Deluxe Rooms - I use a wheelchair, our rooms were 100ft from their new construction, plus the rooms were on the 2nd floor and no elevator! Balcony views were of the backhoes and jackhammers after a 1.2 mile walk from lobby. Ended up in Standard rooms. The food was horrible, no AC in any areas other than your room, and our AC never worked properly from day one, even after 3 calls to maintenance. Had to watch not to digest the water, even brushing your teeth, had to use bottled water. Front desk personnel was very rude, If you didn't speak any kind of Spanish the communication was very difficult. Would not recommend this hotel for the money!
a. the place was musty and hot like the air conditioning wasn’t working. We asked for a room with a king size bed but instead got 2 double beds that were pushed together. Which would have been somewhat acceptable except for the fact that there was no fitted sheet to encase both mattresses so my fiancee and I kept slipping down into the crevice between the beds. b. The closet smelled of urine and the toilet didn’t flush. The bathtub and mirrors had mold on them.c. We had to ask 5 times for clean towels, sheets, etc and finally had to snag some off the maid cart as she was going by.d. The 24 hour room service is a joke – it only has about 4 or 5 items on it and all of them were terrible. The fries were cold, the club sandwich was made of cheap deli meat and cheese on dry bread, the chocolate cake was more like a tastykake than a gourmet dessertd. The food in the “specialty” restaurants was all overcooked, dried out and under seasoned. My lobster tail at the so called steak house was so over cooked the meat was like mashed potatoes in the centere. The 24 hour sports bar that is touted as having snacks available has a big refrigerator filled with the leftover hot dogs, hamburgers and fruit from the previous buffets that day and you have to heat them up in a very dirty microwave. The nachos and cheese are deplorable – the cheese comes out of a pump that you would find at your local 7 eleven or gas station and the chips looked like they are never swapped out they just simply keep throwing new ones on the top of the old onesf. The pool and beach close at 7 pm. (go figure)TIPS if you decide to go anyway:- Take plenty of cash. Although you're not expected to tip - money talks.- Another reason to take plenty of cash is because there is no ATM on this resort. You have to walk 20 min over to the neighboring resort to use the ATM. HINT: A couple of the little shops that are outside by the spa will give you 'cash back'- One of the shops onsite has goodies from home like chips and M&Ms and such which should give you some idea of how bad the food is. - if you want a seat by the pool GO EARLY in the AM. We witnessed some of the guest tipping the pool staff to put their towels out early to save their spots.
We stayed at riu palace punta cana at Xmas and new year. On first arrival we were very impressed with the lobby and reception. The staff at reception checked us in very quickly. Our cases were brought to room by baggage man within 5 minutes.w We stayed in room 3010 which is to right of hotel our room was massive and very well presented and clean.Our view was over the riu bamboo which was good.We got the sun every morning from 7_45 till midday we had good reclining sun chairs on balcony. Our room was cleaned every day fresh towels every day .The bar staff in lobby bar were fantastic and very friendly could not fault the drinks .The food was very good in buffet restaurant me and my wife find something different to eat every time we ate in their. The themed restaurants we tried were very good the Italian Krystal and steakhouse. Had lots of lobster and seafood which I love. The beach is beautiful plenty of beds also around pool .The entertainment was very laid back at night .the waiters in black were superb they knew what we drank within one day very friendly people.we loved this hotel and we will be back soon.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 24 hour all-inclusive buffet
- Champagne breakfast, lunch and dinner daily in main restaurant (& made-to-order food stations)
- 3 theme dinners weekly
- A la carte dining at a choice of restaurants
- Daily room service for breakfast & snacks (from 7am-11pm)
- Domestic & imported drinks & snacks
- Turndown service
- Day & night tennis
- Ping pong
- Fitness centre
- Free access to Splash Water World in the Riu complex
- Introductory scuba lesson in pool
- Snorkeling equipment
- Entrance to Pacha Disco (drinks are extra)
- Entrance to casino (drinks extra)
- Daily activities
- Nightly entertainment
- Buffet and a la carte restaurants (Japanese, Brazilian, Gourmet and Grill/Steakhouse)
- Caribbean Street with beauty salon
- Lit tennis courts on Caribbean Street
- Massage parlour
- Free Wi-Fi
- Golf nearby
Junior Suites include:
- Ceiling fan
- 2 double beds or 1 king bed
- Split-level sitting area and sofa (some with sofa bed)
- Clock radio
- Satellite TV
- In-room safe
- Mini-bar with complimentary soft drinks, water, beer, liquor dispenser
- Iron & ironing board
- Bathroom with hydromassage tub, shower, double sink & vanity mirror, hair dryer
- Balcony or patio with gardenview
- Max. occ. 4, up to 3 adults
- Similar to above but larger
- 1 king bed
- Walk-in closet
- Larger balcony or terrace with courtyard or sea view.
- Max. occ. 4, up to 3 adults
For the Kids - Supervised kids program for kids ages 4-12 years old (9am-12pm & 3pm-5pm).
Stay at 1, Play at 5 - Receive full exchange privileges at all 5 Riu Hotels in Punta Cana. Dinner restaurants excluded.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Arena Gorda, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.