Royalton Punta Cana Resort and Casino
- What's Included
- All Inclusive Features
The Royalton Punta Cana is a great resort for couples who want a beachside destination with fantastic amenities and great value. This resort possesses a harmonious balance between traquility and luxury, offering world-class service notably found in many luxury all-inclusive resorts. It's also great for those wanting a wide variety of cuisine, as the resort is known for their wide array of alcoholic beverages and food options.
Location: Directly on the beach, 30 minutes from the airport.
We traveled to Royalton Punta Cana with high expectations. Our flight was delayed due to Hurricane Irma, which was expected. We boarded the plane which then sat stagnant for an hour and a half, but we got over it. We upgraded to Diamond Club, as we had at other resorts in the past...definitely not worth the extra $600 we paid! Check-in was a breeze and we were impressed with the beauty of the resort and our room; but unfortunately, it all went downhill from there. We didn't even have an oceanview room with the upgrade, the Diamond Club service on the beach is exactly the same service as everyone else receives, our "Personal Butler" was almost impossible to reach (his extension didn't even work for two days, which ultimately led us to give up on the idea), the food and service in the buffet was nothing more than average. We went for a wedding (a party of 25) and majority of the guests felt the same way we did. We were even told everyone in the wedding party would receive a complimentary git certificate for the spa, only to find out we had to sit through a two-hour timeshare presentation to be eligible. We addressed our concerns with the manager of the Diamond Club and she didn't even follow-up with us. We went into this vacation with high expectations, and overall the resort is fine and beautiful, but the service and food are definitely not worth 5 stars!
We visited Royalton in Cancun in January 2017. This was such an amazing experience (great service, fantastic food, lots of choices regarding restaurants and large rooms) that we "blindly" booked the same hotel brand in a different location.Unfortunately, the Royalton in Punta Cana is really a different (lower) category compared to Cancun in every way.Positives: The service was great (we loved the waiters, maid and our Butler). Cons: - The rooms are smaller and older. We stayed in a Diamond Club Deluxe Room with side view of the sea. No bath, which in my opinion should be there if you pay more for a Diamond Club room.- Food was very disappointing in general. Absolutely not comparable to Cancun. Much less options and nothing really had the "wow" factor. As Diamond Club we could only eat in the buffer restaurant for lunch, as the Opa restaurant was closed (until jan2018!!). Very disappointing. - Memories hotel guests. The Memories Hotel is right across the Royalton.This hotel costs almost half the price as Royalton,but the guests may visit the Royalton Pools, Beach and Buffet. Absolutely unacceptable! We paid twice as much compared to the Memories guests!- Diamond Club beach area: this is supposed to be reserved only for DC members. There were Memories guests on the beds.We will not return to this hotel.Staff is lovely, but management really has to change things. As a guest you should be able to rely on the quality and service-level when you book a certain hotel-chain.It's unacceptable that this Royalton was of such lower quality as Cancun (we paid just as much,and its also 5*)
I went to this hotel with my girlfriend. We had quite a lot of trouble. At check in, we received 2 queen size beds because there was no room available with a kingsize bed. That's understandable. When we entered our room, it was clean, but the batteries from our remote control were dead. The day after we moved to another room. We needed to "check out" at 12, and were able to enter our new room at 3. Not sure why it needed to take so long, but ok. Arriving there, the AC was not working properly. After filing a complaint, somebody came to check but was not able to fix it. So we needed to spend another night at a different room. Room was good, but again dead batteries in our remote control.... After spending the night we got moved to the 4th room, where the USB ports in the wall were broken. After letting this know to the guest service, this has been solved. Sleeping in the bed we found out that the matrass was prolapsed in the middle. After this complaint we got ourselves a new matrass. The above explained complaints made me to not suggest this hotel to friends. Although the problems have been solved, these things should not happen in an expensive 5* hotel. One thing which they did good, was the preperation to hurricane Irma. They did a good job in letting people know what was about to happen and what they were doing to make everything go as smooth as possible. The waterpark was nice, however the black tube-slide was a bit scary because you could not see anything inside. Friends of us got hurt because they fell off the tube and so did my girlfriend. The pool was nice and the bar attached to the pool was also very nice. The staff working there was friendly. The food was pretty ok. It was all a bit blend, but i find that with a lot of hotels. They served freshly made juices with a juicer which was very nice. Also a lot of different alcohol was served for free. We did not make use of the diamond club package and were glad not to. In my opinion it is not worth it. The beach was nice and clean and there were plenty of beds available. Also around the pool. There were also beds in the water itself, which was really nice. On the first floor there is also a company called Travelsmart VIP. They lure people into a sales pitch where they want you to either pay a sum of money or a contract. We got offered a Tshirt and 4 days stay in the hotel for our effort, but its not worth your time. In some ways the hotel was better than we expected, but all the trouble we had, made us disappointed.
Had a fantastic holiday at Royalton Punta Cana. Great entertainment team who are extremely funny and ensure families have a enjoyable stay! Memories splash was extremely fun and the lifeguards are very professional. The waitresses and waiters are very kind, especially those who work in the buffet. Eduardo the waiter was very good and professional and also made us all laugh. All staff are helpful and make sure your holiday is amazing.
The animation team where invasive rude and would not accept no thank you as an answer my daughter only went to pool once in the weeks stay she stayed in the room . My wife was charged $65 dollars to have her fringe trimmed I calculate that to be $10 a snip my daughter was charged $125 for a massage the food at best was average if you looked at a member of staff they would try to sell you something I have written a previous review equally critical which surprising never appeared on the site despite being approved
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Unlimited Luxury Dining 24/7
- All drinks (domestic beer and cocktails, select international brands)
- 24hrs Concierge Services
- Daily Activities
- Introductory Scuba Lesson (in pool)
- Non-Motorized water sports
- Mini Golf
- Beach Volleyball
- Table Tennis
- Trivia Games
- Beach Olympics
- Family Water Park
- Wi-Fi throughout the entire Resort
- USB recharge station
- Concierge Service around the clock
- 470 rooms
- 10 a la Carte restaurants
- 9 Bars
- Snack Bar
- Business Center (fee)
- Medical Centre (fee)
- Concierge Desk
- Currency Exchange
- Free WIFI in lobby
- Tour Desk
- Gift Shop
- Laundry service (fee)
- Spa (fee)
- Sauna (fee)
- Mini Golf
- Water Park
- Tennis Courts
- Fitness Center
- Garden view or pool view
- 1 King or 2 Queen
- Cable TV
- Rain Shower
- Dreambeds? exclusively designed for Royalton Resorts
- Luxurious 250 thread count sheets
- Iron & Ironing board
- Balcony or Terrace
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Amenity Kit
- Mini Bar (stocked with soft drinks, beer and water)
- Coffee Maker
- iPod / MP3 docking station
- Maximum Occupancy 4, Maximum Number of Children 2
Kids Deals - Children under 2 yrs stay FREE when sharing a room with 2 adults. Children 2-12 yrs pay above rates when sharing a room with 2 adults.
For the Kids - Kids Club for Ages 2-12. Teens' Lounge for Ages 13-17. Teen Activities include: Lounge, Exclusive Games, PlayStation rooms, Wi-Fi area with charging stations, Billiards, and Table Tennis.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Punta Cana Resort and CasinoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Arena Gorda Playa Bavaro, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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