Royalton Punta Cana Resort and Casino
- What's Included
- All Inclusive Features
The Royalton Punta Cana is a great resort for couples who want a beachside destination with fantastic amenities and great value. This resort possesses a harmonious balance between traquility and luxury, offering world-class service notably found in many luxury all-inclusive resorts. It's also great for those wanting a wide variety of cuisine, as the resort is known for their wide array of alcoholic beverages and food options.
Location: Directly on the beach, 30 minutes from the airport.
Family vacation after 8 years and a Christmas get away. Booked this trip and upgraded to the Diamond Club which I was glad we did. We were on the 3rd floor of the 5th building. We had direct access to the beach and the Diamond club pool. Check in was a breeze -they come to you and get everything ready. Our butler escorted us to our room - his name was Francisco and was very helpful. Our room was disappointing since we had requested two beds - and there was just one and I didn't want my son to sleep on a pull out all week that isn't what we had booked - but Francisco made it right by getting an actual mattress put on the pullout and our son was very comfy.Our rooms were cleaned and decorated everyday by Santa - she was so lovely and looked after us so well.My boy Lenny and my lady Katherine at the Diamond Club beach bar (knew our names) were extremely friendly and knew our drinks and our without us even asking. They were GREAT! There was another gentlemen - Elesio? he was everywhere - breakfast lunch and dinner - always a smile on his faceDariel at the swim up bar looked after our son all week and they made quite a lil bond.The Diamond club cabana's were a lil disappointing as you literally had to get up by 5 -6am to get a Cabana and our area was extremely full - even beaches just at the beach. That part was extremely disappointing. They also try to upgrade other guests staying at their adjoining properties and so that also fills up the cabanas and the chairs. So I have paid for this upgrade and often couldn't benefit from it.The beach itself was magnificent and clean.The food was good and all are servers were very friendly. Hunter has great steaks - Tao was interesting and good food but very loud.Jesus our somalier. He was so very friendly.I didn't care for the location of the outdoor activities - if you want to sleep in make sure you are not facing the center area - Building 4 or 5 since you can hear the fitness classes they provide at 7am with the music booming.Michelle and Geronimo were very very motivating for in the gym and aqua fitness. I had lots of fun. I did take spa afternoon - thank you Canot for suggesting - and did a hot stone massage which was glorious. The spa was so quiet and relaxing.We had our family photos done as well which Ronald did an excellent job of doing. We liked that the resort was quite small and we could let our 13 year old son go around with friends that he made there - to the beach, doing resort activities and even going to Memories Splash pad and not having to worry about him. We would go back - we would explore other areas as well but we would go back and do the Diamond Club again.
We had fun, but we have been to nicer places for the same price. There was nothing wrong with the resort, it was just average. (Or even slightly below average). The pictures on the website are better than the resort. We won’t go back, there are other places that are nicer for the money.
We saved for seven years for this vacation; we started setting aside money in 2010 with the plan to travel somewhere tropical that would be an extra special first ever flight/vacation for our five year old daughter and a celebration of our 10th wedding anniversary in Jan 2018. We wanted a resort right on the ocean with facilities for kids and suitable excursions that wouldn’t break the bank. We also wanted to have a special “vow reminder” ceremony on the day of our 10th wedding anniversary. We were traveling with friends (1 couple and 1 couple with a child the same age as our daughter) and it was important to have our rooms “close” enough in the resort to spend quality time together. With the help of our travel agent, we narrowed it down to the Royalton Punta Cana because of their sister relationship to Memories Splash next door which as a great waterpark and kids club. It also offered an Adult Only option called the Hideaway for our friends not traveling with a child. We reserved almost 10 months before our trip, late February 2017.There was a minor hiccup in the planning when it came time to arrange our “vow reminder” ceremony (which was NOT official, just a short 10 min pre-dinner celebration of our vows with our daughter asking us if we promised to be kind to each other for another 10 years, no officiant, nothing fancy)…turns out when I contacted the coordinator initially, they insisted that ALL events (even symbolic) must be scheduled three full days after arrival. The glitch was…we arrived on Jan 4th and our anniversary was on the 5th. After many many emails back & forth and an intervention by our travel agent, we were finally able to convince them that it was simply a private dinner on the beach in the gazebo that we were seeking. With them on board, the planning went smoothly; the whole event would cost us about $1000 USD and allowed us exclusive use of the gazebo from 6pm-8:30pm with a full service dinner. They decorated it beautifully for us; arranged the small vases for the table; arranged flowers I chose for mine and my daughter’s hair; and set up our original wedding centerpiece that holds our unity candle on a cocktail table for our “vow reminder”. We held our service at 6pm and then did a few photos before sitting down for the dinner. The meal was excellent and the service good (tho it did take a long time between courses because Super-Luis had to go back & forth to the restaurant to get the next course).We weren’t able to get them to agree to a reduced rate for a photographer because their packages were ridiculously expensive for only 15 mins of pictures with 8 people. On a lark; on the day of our ceremony, I flagged down the resort photographer who was walking around offering packages to guests and asked him what it would cost us to have him take a handful of pictures that evening… he said it’s no cost to take the photos and it would cost $10 per picture of whichever ones we chose!!! It was the perfect solution and our photographer Ronald (coordinator Wilkim) took some seriously fabulous traditional photos of our little event!! I ended up buying 10 prints for $10 each…well below the $360-$520 USD packages they offered. As part of having the Vow Reminder ceremony, they offered the possibility of a room upgrade for us upon arrival (no promises but they would see what they could do)…when we checked in, we were told they were able to upgrade us to a honeymoon suite overlooking the ocean. It was a gorgeous room! Huge king sized bed, giant four person Jacuzzi and a STUNNING ocean view right over the Black Diamond area of the beach. The only minor glitch was that we were traveling with our daughter and needed to have them bring an extra bed or fold-out couch for us. We asked our amazing butler, Pichardo and it was delivered within three hours to our room; brand new mattress and set up by the house keeping staff before my daughter’s bed time. My only complaint about the honeymoon suite was the openness of the bathroom facilities…there’s no door to the bathroom area and the toilet stall has a glass door (not frosted like the regular rooms my friends were staying in). Now I get that usual “tenants” of this room are newlyweds and likely won’t yet have the need for “private time” as us old married folks do…but it was continuously awkward to have to yell out to all within hearing distance that one of us would be “using the loo” and please don’t stroll around the corner to see me in all my glory. Plus there was little audio privacy either…any …eh-hem… sound effects would echo throughout the room. Having a nice frosted door either leading into the bathroom area itself OR at the least into the hallway that leads to the tub, shower and toilet would be a huge improvement!! And removing that odd swinging glass door into the toilet area that swings the wrong way (can’t tell you how many times we’d hear a “thump…ow!” as people were navigating the tight area!) would be ideal too.The room itself provided excellent amenities with a fully stocked fridge, plenty of water bottles, robes and slippers, umbrella, small drying rack outside on the patio for suits, clean towels, laundry service (tho this was very expensive!), a safe for valuables, television with lots of channels for viewing, and supremely comfortable bed & pillows for sleeping. A couple of minor things I would like to see… automatically leaving extra bath towels for the Jacuzzi (we had to ask for a double set because ones that we used the night before the hot tub were not dry enough to use for showers in the morning); I would like to have had more places to hang things in the bathroom to dry…like hooks along the flat wall… places to hang bathing suits inside when it rained in the evening and we had to bring stuff in. One idea that I think would be hugely welcomed…its very very damp down there with the humidity and nothing every really dried. Fortunately we had brought enough bathing suits but hubby did yoga and/or exercises every morning and we found that he didn’t have enough tshirts for the week. I would love to have had the option to purchase tokens to use in a general dryer area…maybe having a closet or room converted to have 3-6 small washing/drying combo machines and offer for pay (but less expensive than the full laundry service) the option for guests to throw in a few swimsuits or shorts for a cycle midweek. The cost could be $1-3 USD per load but it would have been very beneficial for us. One other observation that was frustrating for us as a family… many of the bathroom designs have raised vessel sinks (both rooms, restaurants and throughout the resort) but nowhere for a child to be able to reach the sinks. It is advertised as a family resort but yet this one minor details seems to have escaped them…there should be a small step-stool available under each counter in the bathrooms. Doesn’t have to be expensive but should be sturdy and allow a guest to pull it out so that a child can get up to the sink to wash hands. I struggled to lift my five year old each time and push the soap dispenser or adjust the water while holding her up. It’s a very easily remedied with step-stools!EXCURSIONS:We did the Dolphin Discovery experience, only the Encounter level because our daughter wasn’t old enough for the Adventure. The experience itself is fun; you get up close & personal with these beautiful creatures. The trainers seem well trained and genuinely enjoy their work. The pickup wait time is long (10:15 for what was apparently a 12 noon event only 20 mins from the resort) and the initial chaos of arriving at the facility, not knowing what to do or where to go, very little communication from the staff and the inability to take any of our own photos was a bit frustrating. Don’t be fooled by the price, the cost of the picture packages was equal (if not more) to the excursion package itself!! One picture is $40USD (so for our family of 3, it was $120 USD just for one picture each) OR $160 USD for three prints, a mug AND a disc of the other pictures. We ended up going for the package but it was way more than we were planning to spend! Also, take USD Cash…they offer discounts if you’re paying in cash versus credit card (we didn’t have much with us, enough for a driver tip only). Overall it was a nice experience and I’m glad we did it…not sure I would do it a second time tho.The other excursion we chose was the Catamaran tour… we reserved this thru our Sunwing package while still on board the plane (because we “saved” money), so we didn’t have any options. It wasn’t expensive (the least of all the excursions) and the promise of snorkeling was appealing. But make no mistake; this was NOT a tour for children! The music was insanely uncomfortably loud (even for the adults) and the focus was on the booze! They offered nothing but pop & alcohol or beer (or water) as drinks; the food was just some fruit and nacho chips. The equipment was not suitable for my daughter and I’m sad to say it will likely be very hard for me to convince her to ever try snorkeling again (note that she’s a very brave adventurous kid, not fragile or coddled. I was thrilled she was willing to try and she jumped in the water herself with her own floaties on, not the waist life-jacket they provide)…but the waves were high, hubby was struggling to hold onto her and her facemask was slipping down her face. She got out after only five minutes. The worst part about this excursion was the advertised “bathroom” on board…. It is NOT a bathroom! It is absolutely beyond disgusting...a small narrow room at the bottom of a ladder with what appears to be nothing more than a bucket that looks like a toilet that is literally full to the top with urine…they stress “no number 2s” and they offer NO toilet paper. I was gagging as I was trying to squat. It was gross!!! And again, the incredibly long wait times…we were picked up at 10:15 (plus two other stops after us) and made to wait until 12:30 in a cover patio area with no one explaining what was going on. In the end, we spent a whole day of our vacation on this tour and it was disappointing at best. They make a big deal about having two photographers on the boat to take photos of all the guests (about 20 guests on the boat with about 8 tour staff) and they offered a package for $90 USD for all the photos of the seven of us in our party…problem was, when we got back to the tour patio, they couldn’t show us any of our own photos…only did a slideshow of everyone on the boat. It took another 35 mins for them to try to sort that out (very disorganized!) and in the end, we just said No thanks! We had taken enough of our own photos that we felt it wasn’t worth waiting any more time. The organization of this tour is VERY poor and definitely adheres to the concept of “island time” – ie. Their “five more minutes = 30 mins!” I would NOT do this tour again nor would I recommend it if you have children, sensitive ears or dignity.RESTAURANTSWe read many of these tripadvisor reviews prior to our trip with the consistent theme being the Hunters Steakhouse and the Zen being the best of the options; this is all true! Hunters Steakhouse was excellent both times we went and the Zen was unique and flavourful. The Marche (buffet) is decent and well stocked with lots of options. The omelettes and the custom pasta stations are the best for fresh hot well-cooked options. The staff is friendly and service is good. On the negative side…the Italian restaurant Grazie was bland and uninspiring (truthfully, the pasta bar at the Marche is WAY better!) and the Mexican Cantina at Memories was simply awful! The service was terrible, the food cold and tasteless, the waiter was forgetful (the kids never got their drinks at all) and two of our guests didn’t get the right meals at all. Avoid Mexican Cantina! In hindsight, we wish we had tried the “Under the Sea” instead tho the reviews are stellar there either, it had to have been better than Cantina! The coffee shop was my hubby’s favourite spot...he went multiple times daily and loved it! Room service is decent, wait times is usually about 25-35 minutes and it was relatively hot. A TIP: we decided on our first day of our trip which restaurants we wanted to try and had the “butler” for our room, Mercedes call and make all our reservations for us (she offered!). This made it very easy for our large party of eight to not have to wait long and we did get excellent tables each night. SO I highly recommend you do your research and make reservations for meals early in your vacation (it’s not necessary to have reservations but certainly nice to walk right in and sit down).FACILITIES:The only thing I found difficult was knowing which events were happening when…we discovered the foam party in the pool by chance (seeing someone run by us on the beach covered in foam was a clue!) …it would be nice to know what’s happening throughout the resort. Like maybe a bulletin board or stand outside the Marche in the morning giving a list of “what’s happening today…”The KidsClub was great for the girls; they spent two whole afternoons there and raved. The Water Splash park was great for adults and kids over 120 cm. It’s misleading to show pictures with young children because they are only able to use the smaller shallow pool area with the small slides (there’s a height restriction on the big slides) so while the adults had a blast, the kids stuck to the smaller area. The vendors are a tad annoying after a few days; there are multiple tables set up throughout the main concourse and it got tiresome having to say “no thank you” constantly. They were never rude tho and I do understand the novelty. We went to the small vendor mall beside the resort (five minute walk) which was ok; much of the same booth after booth after booth. The store on the resort is hugely expensive! We took a taxi to the San Juan Mall one day (about $20 US one way shared by three of us) and it has a grocery store there that sold the same stuff for 1/3 the price (example: after sun lotion was $18 USD on the resort and $4-5 USD at the grocery store!)We didn’t do the casino at all, so I can’t comment on that but we did catch one small part of the show in the theater and it was entertaining.Lesson learned: Take small USD currency for tips…we had $50’s and struggled to get them broken down to smaller bills ($1, $5, $10).The MOST frustrating thing as usual is the beach chairs…. guests leaving towels on the chairs and never returning. We saw it constantly in both resorts. We would sit for two hours and see swaths of chairs with resort towels but completely unused. I would love to see a method where the staff leaves a timer (like a cardboard clock with the time they leave it) and if they return within the hour and it remains unmoved, they clear the towels for others to use the chairs. It’s more often likely that the guest has just left to do something else and not thought to take the towel with them! Overall it was a lovely vacation and I would certainly do a Royalton resort again in the future! The wedding coordinator staff, Yenifer & Thalia were amazing and our concierge Butlers, Pichardo & Mercedes were awesome! We were grateful to celebrate our special 10th anniversary vacation together at Royalton Punta Cana! Apologies for the longwinded review :D
Our second Royalton vacation, the first was Cancun last year. We loved everything, very accommodating. Frank Duran, Marcos and Pierre at building one were extremely helpful and friendly and if you need anything contact building concierge. They get it done!!
I want to thank Aurelina Yan, Lissette, Ana G, Mayra and Mr G From Travel smart for the wonderful stay Dec 15 to 22, 2017 they were a great help while we we there. Also at getting some items back to us that we forgot.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Unlimited Luxury Dining 24/7
- All drinks (domestic beer and cocktails, select international brands)
- 24hrs Concierge Services
- Daily Activities
- Introductory Scuba Lesson (in pool)
- Non-Motorized water sports
- Mini Golf
- Beach Volleyball
- Table Tennis
- Trivia Games
- Beach Olympics
- Family Water Park
- Wi-Fi throughout the entire Resort
- USB recharge station
- Concierge Service around the clock
- 470 rooms
- 10 a la Carte restaurants
- 9 Bars
- Snack Bar
- Business Center (fee)
- Medical Centre (fee)
- Concierge Desk
- Currency Exchange
- Free WIFI in lobby
- Tour Desk
- Gift Shop
- Laundry service (fee)
- Spa (fee)
- Sauna (fee)
- Mini Golf
- Water Park
- Tennis Courts
- Fitness Center
- Garden view or pool view
- 1 King or 2 Queen
- Cable TV
- Rain Shower
- Dreambeds? exclusively designed for Royalton Resorts
- Luxurious 250 thread count sheets
- Iron & Ironing board
- Balcony or Terrace
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Amenity Kit
- Mini Bar (stocked with soft drinks, beer and water)
- Coffee Maker
- iPod / MP3 docking station
- Maximum Occupancy 4, Maximum Number of Children 2
Kids Deals - Children under 2 yrs stay FREE when sharing a room with 2 adults. Children 2-12 yrs pay above rates when sharing a room with 2 adults.
For the Kids - Kids Club for Ages 2-12. Teens' Lounge for Ages 13-17. Teen Activities include: Lounge, Exclusive Games, PlayStation rooms, Wi-Fi area with charging stations, Billiards, and Table Tennis.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Punta Cana Resort and CasinoPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Arena Gorda Playa Bavaro, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.