Sanctuary Cap Cana
- What's Included
- All Inclusive Features
My husband and I escaped the cold (-1 degree weather in Boston) the first week of January to travel to Punta Cana. This was our first trip to that island, and we were not disappointed. We stayed at Sanctuary Cap Cana in the Honeymoon Suite (we have been married for 40 years!) and we were not disappointed. The room was spectacular and the private plunge pool was amazing. The service at the hotel was unbelievable (thank you Carlos at the bar, and Solangi our room maid) and we are planning another escape next year. The only caveat that I have is the food....it is mediocre. Some things are really good, and other meals are average.....not what I expected at at 5-star resort. We ordered room service every morning (its nice to have a cup of coffee while dipping into your private pool) and I have to say the coffee was outstanding. The drinks at the bar were wonderful....especially if you ordered drinks and specified the top-shelf liquors (otherwise you were given average brands). We did find a small beach restaurant next door to the hotel at Playa Juanillo that was friendly and served wonderful food. The name was LaMoNa, We had lunch and dinner and a take out (pizza) dinner from there and were more than happy. I would stay away from the Wok restaurant and their tenpanyaki dinner -- a local dominican trying to be a japanese hibachi cook, trying to speak Japanese and making luke-warm food. The effort was there, but the execution was poor. Personally I don't like warm Miso soup! All food was edible, but my expectations were high. Overall, I would recommend Sanctuary Cap Cana as a place to escape and have a wonderful, carribbean blue-water get-away.
My husband and I booked a 5 night getaway looking for rest & relaxation and this was a good choice. The resort was beautiful as was the room and the view from the balcony. We stayed in an ocean view castle suite, which was very spacious with a sitting area and desk area, in addition to the sleeping area. There were no problems with the a/c. The room smelled a little musty at first but opening up the balcony doors and letting some fresh air in resolved that concern quickly.The beach was not very big, but also not very crowded. We had no troubles getting loungers or umbrellas. I had the beach to myself for about an hour each morning, except for the men clearing the seaweed and raking the sand. You were not bothered by anyone except the occasional staff member handing out water, taking drink requests, etc. The towel hut was right on the beach... help yourself. There were no towel cards to deal with, which was refreshing. The water was cold getting in, but really nice once you got used to it. The bottom was mostly sand with the occasional piece of coral and glop of seaweed (I did not feel the need to wear water shoes). The water was not very clear by the shore and I would not plan on snorkeling at that site. (we brought our snorkles, but did not use them)I am a beach person so I did not go to the pools however they appeared clean and again, there were plenty of loungers and the area was very inviting. Bring your sunscreen but there was no need for bugspray-- very few encounters with bugs. Saw the usual flies (but not biting) and only one mosquito!There were some activities (yoga, volleyball, water aerobics etc) should you choose to participate, but there was absolutely no pressure. Rubi (with activities) was adorable but respectful -- she provided information but again, no pressure! Kayaking and paddle boarding were available but you had to have reservations and plan in advance-- these were in a separate area. The resort rarely felt "busy". There were plenty of other guests but it was a fairly quiet/peaceful resort. It appeared to be mostly couples and some friends/family groups. There were a variety of age ranges/nationalties etc and most people would probably feel very comfortable here. If you're looking for a "party" resort though, I don't think this resort would be for you. The food was overall pretty good, for an AI. I've had better, but i have had MUCH worse. We liked the Italian restaurant best, followed by the pacific wok, then the steakhouse (very odd mashed potatoes at the steakhouse). We'd wander over to Sanctuary Town after dinner to choose a dessert from the ice cream / dessert store; You can get it "to go" and take it back to the room for later. Despite being an AI, you were presented with checks at the end of your meal which provided the opportunity to add a tip. While I did not like waiting for the check and the prices (in dominican currency) were meaningless to me, I did like being able to charge the tip to my room and pay in a lump sum at the end of the trip. Again, the restaurant staff were excellent and from what I could see, worked very long hours. Conan, the breakfast/lunch hostess, was always cheerful and welcoming. Burgers from the beach grill were better than the ones at the Burger House in Sanctuary town. Chips, guac and pico (also from the beach grill) provided a nice mid-afternoon snack. The grounds were very well maintained. There was walking, which would be an issue for some, but the staff would use the golf carts to transport guests as needed. There were some odd smells (? stagnant water) and an area that looked like it was supposed to be a water feature, but drained and not in line with the rest of the resort.The staff, for the most part, were very friendly and helpful. The restaurant teams were the best. There were posted dress codes for some of the restaurants but it did not appear to me to be enforced. Also it was never quite clear if you really needed reservations or not. We never made any and never had any trouble being seated.We had some struggles at first, trying to figure out what was what and there was confusion getting set up with wi-fi (which as others have pointed out, was an additional cost). We had some minor issues with the wi-fi but nothing insurmountable. Free wi-fi would have been better, but it was important to us so we paid for it. There were several annoying / recurring issues. We'd come back from the beach in the late afternoon and the room would be cleaned, but we would not have adequate towels or washcloths. The mini-fridge was restocked but we only had bottled beer on the first day. Other days, it was canned beer. The fridge did not keep the drinks cool -- I don't think it worked at all.We'd only get 3 coffee pods per day; rocks/paper/scissors for who got the 2nd cup of coffee Only one coffee cup was replaced, so one of us had to use a regular glass (i.e. no handle). They did supply an iron & ironing board, but the iron was barely functional (suited me, I hate to iron, but listening to my husband grumble while trying to iron his clothes for dinner was annoying).The robes and slippers are functional. It would be nice to have a sash to go with the robe though. Toiletries were available, and bath wash & lotion were restocked. There was plenty of hot water (yeah!) but there were significant fluctuations in temperature so you do need to be careful. There was plenty of storage space, and the hairdryer worked great. The bed was not exceptionally comfortable but the bedding was good. We had a time figuring out the lightswitches (what controlled what) and the telephone was impossible. So in summary, the resort is beautiful and the beach was very nice. The staff was usually very helpful and friendly (which is very different from my previous visit to the DR) and the food was good, but not great. It was the little (and very fixable) things that were most frustrating- towels, mini-fridge, in-room coffee supplies- and kept me from rating it 5 stars. It would also be nice to have more access to snacks - (it sounds like all I do is eat but i'm a "grazer" and prefer smaller, frequent meals, to 3 large ones day). I probably will not return to this resort primarily because I like to try different places (this was my 12th AI- I've only repeated 2 resorts, Manchebo in Aruba and the Royal in Playa del Carmen) but having said that, it certainly provided the rest-break that we wanted at a reasonable price.
It’s taken me awhile to get around to reviewing our stay at the Sanctuary, but it is fair to say it was a great trip. This last stay was our third time returning to the resort. It is a great property, I love the Cap Cana area and beach here. The beach is on the smaller side but is very calm and well kept. It is a short ride from the airport and we felt very safe at all times. Staff here are great, hard working and very friendly. Terrific pool areas and landscaping here. Gym and spa could use improvement but these are minor issues. This is a small, private and unique resort.
The resort is adults only and all inclusive. The staff was extremely friendly and was there to assist in anyway possible to make your stay a pleasant one. There were several dining venues to choose from. The best one for dinner was the Steakhouse, where you could cook your own steaks on a hot stone. There are three pools and a sandy beach to relax on. The staff was constantly coming around to keep you hydrated with drinks. I'd like to send out :"kudos" to Jonathan and Rubi, who made us feel at home. The rooms were clean and comfortable and were refreshed twice a day.
Why we went and when: My boyfriend and I took the week before veteran's day weekend (2017) to get away from the Northeast cold and the bustle of the upcoming holiday season. It was such a relaxing time. The moment we arrived and checked-in, they put us into a golf cart and loaded our bags and drove us to where our room was. SO NICE!Beach experience:The private beach is just the right size, quiet and ample beach chairs, cabanas and day beds all around to lounge in the sun and read a book or listen to music. The staff would come around periodically and take drink and food orders. There's also an outdoor grill on the beach that you can walk up to and order food from. Food experience:The food at the resort is absolutely delicious. I was a little scared being it an all-inclusive resort and that the food wouldn't be good but it was! The breakfast is amazing and so is lunch at the buffet in the main part of the resort. There are a number of offerings for dinner at restaurants on site and at the "town" area of the resort. Everything tasted fresh, the fruit is incredible. Always had a large plate of fruit every morning! Coffee is tasty as well. The sushi restaurant is very tasty and so is the steak house (they have life music here--so cool!). We had some tacos in the "town" area as well and it was simple yet tasty. There's food everywhere and available all the time. Snacks are set out in between breakfast, lunch and dinner throughout the resort. Room service is 24/7.Drinks:The adult beverages are delicious. We aren't huge drinks but the drinks we had were decadent. Our favorites were the passion fruit margarita which was made from real passion fruit juice and the fresh coconut with light and dark rum straight from the coconut! Mama Juana is a must that you need to get when you're there. It's the signature drink of the DR. SO GOOD.Things to do:The resort offers a number of activities on the resort such as yoga class, aqua Zumba, cigar classes, cooking classes, and wine classes. They are spread throughout the day so you can pop in whenever. The next day's itinerary is always delivered to your room so you can plan out your day! They also have nightly entertainment which was fun to watch too!Staff:The staff are pleasant and extremely nice. They are always willing to help and hospitable! You see the same staff for the most part and they always remembered us!Overall space of the resort:Everything is within a 5-10 minute walk of each other. There are a number of pools on different levels of the main area so that people can spread out. It never felt crowded at all!Transport to the airport:The airport is about a 20-25 minute drive to the resort. So short! It was easy to get a cab from the airport and it was easy to have the concierge reserve a cab for us for our departure.The room:Our room in the castle was perfect. We have a king size bed and a living area with a large couch and one seat sofa with coffee table. A work desk. A very large balcony. A TV. Ample closet space and a safe. The bathroom was very large. We had a Jacuzzi tub, two sinks, a toilet room with two toilets--one a regular toilet and the other a bidet. Then a shower. Everything is in granite or a cream stone finish. The gym: The gym is great. All the things we needed to get a workout it. Plenty of weights, medicine balls and cardio machines.The spa:We didn't get any spa services but did use the perk of being able to use the spa area for 45 minutes a day as a part of our package. There's hydrotherapy in this spa area that you can use. Three pools in essence---one a hot spa, one a COLD spa, and the third is outside which is like a lounge pool. You also have access to a dry sauna and wet sauna. It was the best thing to do before getting on the airplane home. Know that you can do it everyday if you want!Overall value:It's definitely top of the line way to spend a week and for what you pay for--it is a great deal. The resort is beautiful, clean, classy, relaxing, quiet and just awesome.We enjoyed ourselves thoroughly and look forward to going back in the future!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte dinners
- Domestic drinks (unlimited, house wine included)
- Daily activities program
- Evening entertainment
- Mini-bar restocked daily (water, soft drinks and beer)
- Room service (24-hour)
- Selected international drinks (unlimited)
- WiFi in the lobby
- 176 suites
- 4 a la carte restaurants
- 24 hour room service Bars
- Gym (fee)
- Watersports (fee)
- Tennis (fee)
- Meeting facilities
- 24-hour medical services (fee)
- Free WiFi (in lobby)
Junior Suites include:
- 1 king or 2 double beds
- Air conditioning
- Flat screen TV
- In-room safe
- Espresso machine
- Balcony or terrace
- Bathroom with tub, shower & hairdryer
- Bathrobes & slippers
- Maximum occupancy per suite is 3 adults or 3 adults & 1 child
For the Kids - Children's pool.
Bonus - Wedding and Golf packages are available, please inquire.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sanctuary Cap CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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