Sanctuary Cap Cana
- What's Included
- All Inclusive Features
Let me just start by saying I had read a million reviews on Sanctuary before going and was a tad skeptical after booking. If you are in the same situation keep reading and my review will make you feel much more comfortable. I absolutely loved this place. Just for some comparison we usually stay in very nice hotels on trips, such as: Intercontinental, the W Hotel, and the Wynn in Vegas. All 5 start hotels in the US, I'd rate Sanctuary a 5 star hotel for the Dominican, in the US it'd probably fall around a 4.5, which is still a very nice rating! I would definitely come back, and I have already recommended to friends and family. We stayed in the Castle portion of the resort- which was amazing. They upgraded us for free to an ocean view suite- such a nice touch that made a huge impact on our trip. We originally had a garden view booked. Check-in went very smoothly. We arrived around 2:30 and our room was ready, we met our butler JT and he took us there. The room was very nice along with our beautiful view. JT explained a few things to us and showed us around the room. I would suggest making dinner reservations with your butler right when you get there, they have to be made 24 hours in advance. Here's my ratings on all the restaurants & bars:-Blue Marlin: dinner- 3, lunch - 5-Steakhouse: 5. We both had the filet.-Carpaccio (Italian place): 5. Sit outside, it is a beautiful view overlooking the pools.-Wok (Hibachi only): 3. It is not a very entertaining show compared to hibachi places in the US. The fried rice was good but the meat was over cooked. You can eat here without a reservation but it will not be the hibachi show, which is what I wish we would've done. There is a large menu and I heard from another guest that it is very good.-Fusion: 5. I absolutely LOVED this restaurant. It was such a fun experience between the dancing staff and the neat courses/drinks. -Pizzeria: 5. We went here for late night pizza like 4 of the 6 nights we were there. Our server, Wilkin, was our favorite and German is the cook. We sat outside so we could watch him cook in the pizza oven, its a fun vibe.-Gelato & Creperie: 5. Loved this place too! So cute, even has a chocolate fountain. -Coffee & News: 5. stopped in one night after dinner for a shot of espresso and a coffee. I was impressed!-Tobacco & Rum Shop: 5. We bought a couple cigars for a friends wedding that is coming up. It is a little over priced but it is vacation, oh well!-We didn't try the Beers of World since that is not included on the all inclusive package, only dominican beer is. We also didn't try the Burger Factory or the Taco Truck. I wish we could've but we just ran out of time!-I absolutely LOVE Sanctuary Town. It is so nice and has such a warm vibe. Almost everything is included in the all inclusive package.-Love Bar: 5. this is a great place for an after dinner drink. There always seemed to be people in here having a good time.-Ocean Bar: 5. This is a great place for a before dinner drink. It is usually a little bit more low key. During the day it is a great place to hang out too since there's a pool and lounge deck. -Pool swim up bar: 5. Great service and fun bartenders! This resort can be romantic or very fun! It just depends on what you're looking for. There are always activities going on that the entertainment staff is in charge of. I'd say the only part about that I don't like is if you're trying to relax on the beach or by the pool they are probably going to interrupt that. The pool and beach area are smaller (but never over crowded) so the entertainment is right there in front of you. There are breaks between day time activities so there is some down time! Not a deal breaker for me, it definitely livens things up. Overall I am completely satisfied with my stay at Sanctuary. If you are doing your research- look no further and book. Trust me!
We arrived early May/ on a friday afternoon and it felt as if we had not left from our first visit in 2016..Of all the choices of hotels in punta cana/cap cana/ I would choose this one again & again..I prefer the charm of the Spanish colonial style/castle/ hotel then to modern & polished..The service we received was second to none anything we had a problem with was fixed straight away with the charm & smiles who worked on front desk especially Francisco!! Who more than compensated with the problems we had (excellent customer service) Smiles go a long way...We had dinner in most of the restaurants and dinner in the New Area Sanctuary Town" No" complaints & The Tapas restaurant is well worth a visit "we went twice" & you could also order fries from the Burger factory if you wished,such a beautiful spot & addition to Sanctuary hotel..We always saw the manager's/ head chef of the hotel walking about they always smiled as they passed & any little problems we had we spoke to them rather than join the "complain for a hobby group"All the staff I passed from the gardeners to front desk/maids/kitchen/bar/waiting staff all smiled & said Ola" keep it up excellent customer service & is free...Very honest staff here as I left often expensive stuff around & also had my trainers returned after I left them in our first room we had(many thanks)...Dominican republic is a beautiful island and the people are to especially here at this hotel will I return "absolutely" Its a mix of all ages but I must add if you do want to party 24/7 maybe this is not the hotel to pick...There's a mix of day activities loved the beach game's & Volleyball with the guys..Glad to see the nightly entertainment had been mixed up a bit the circus show is a must see!!We met some lovely people here also from America to Columbia to Liverpool & had so many laughs in the pub/disco and the beach party's which I loved if you do not want to join in you are never forced..I must add that the Blue Merlin does have meat on their menu as I had steak twice which was "delicious"!!Just one thing for manager's to address a No smoking sign is needed for the pub!! & as for morning towel gate🤓 we did it as everyone els did it,but there's plenty of beds for everyone..The staff here are the best I cannot remember all there names but from casa Bella to the taco truck service always came with a smile,thanks frank for your perfect fresh omelettes you made in the mornings & the beautiful smiles & welcomes from all your female & male waiting stuff & good to see so many staff here from last year..The Entertainment team "the gang"Kevin❤_Francis🎤_Angel🐯_Baby face🍼_Mr Talent🎧_Francisco🎸_Sander🏓_Nicole❤_Butterfly❤ all day beach bar🍻 are so Personable.Respectful.So pleasant & Caring Always & so full of energy they are the diamonds to your hotel (all staff) They always gave space to the holiday makers & were never pushy always so kind,and not once was I asked to write a review its my pleasure to do so as this hotel deserves 5 stars!!I will miss you guys & hopefully see u all soon....If you are coming to this hotel or thinking about it pls do your homework yes the beach is small but private!! & yes there will be seaweed!!& yes they do use plastic cups for health & safety reasons!! & yes u might find a crab in your room but you are in Cap Cana Dominican Republic "Paradise" Many thanks again Sanctuary for a second great stay🌞🌞And many thanks to Emilio/Butler for his kindnest..
My husband and I stayed for a week at this resort. It is huge, we stayed in the castle. It was never overcrowded, so that was excellent. The pool staff is energetic and fun, Babyface, JZ, etc. The pool at the castle has beautiful views and it has its own bar. The bartenders at the castle were great. We were told we would have our own bellman (I forget the exact name). We had TJ assigned, he was no where to be found when we needed him. We asked for tequila a couple times and waited over 45 minutes for it and it never came. He was never around to drive us to the main hotel area. If he saw us walking, he wouldn't offer a ride. Most notably, my husbands wedding band went "missing". They did not offer anything to compensate. This was very unfortunate and will look back at the trip with this ruining the memories.
This is a fantastic resort. We never had to ask for things twice. Couldnt do enough for us. As a couple resort it was different but amazing. Would go back tomorrow. We were in the Castle had a butler who couldn't do enough for us. Great place
Beautiful location and friendly staff (especially Emilio, Belkis, and Miguel) . Stayed in a villa near the ocean and really enjoyed the nightlife options. Went for a friend's wedding and had a great weekend.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte dinners
- Domestic drinks (unlimited, house wine included)
- Daily activities program
- Evening entertainment
- Mini-bar restocked daily (water, soft drinks and beer)
- Room service (24-hour)
- Selected international drinks (unlimited)
- WiFi in the lobby
- 176 suites
- 4 a la carte restaurants
- 24 hour room service Bars
- Gym (fee)
- Watersports (fee)
- Tennis (fee)
- Meeting facilities
- 24-hour medical services (fee)
- Free WiFi (in lobby)
- 1 king or 2 double beds
- Air conditioning
- Flat screen TV
- In-room safe
- Espresso machine
- Balcony or terrace
- Bathroom with tub, shower & hairdryer
- Bathrobes & slippers
- Maximum occupancy per suite is 3 adults or 3 adults & 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sanctuary Cap CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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