Secrets Royal Beach Punta Cana
- What's Included
- All Inclusive Features
The Secrets Royal Beach Punta Cana is an ideal getaway for couples wishing to relax. The resort is situated amongst some of the most beautiful beaches of Punta Cana. With top-notch service and a great array of options with regards to food, there is no shortage of luxury at the Secrets Royal Beach Punta Cana.
I desperately want to give this resort 5 stars but there were a few things I would not expect at a luxury hotel. But first, the good bits....We spent 12 nights at the Secrets Royal Beach and had a wonderful holiday. The weather was perfect, the sea was warm and the beaches were white and sandy. We didn't venture out from the resort because we were there for some recuperation and relaxation. This didn't affect our holiday and we absolutely loved it.We took the Preferred option on arrival. This gave us our own part of the beach, our own pool and jacuzzi and our own bar. We also had access to the Castaway restaurant on the beach for a la carte breakfast and lunch. In the evening it became the Seaside Grill and was open to everyone. In fact, we only used it twice for breakfast as there was more choice in the large buffet. We did eat there at lunchtimes, or we had lunch delivered to our sun loungers on the beach. We ate in there several times in the evenings. Would thoroughly recommend the rib eye steaks, the onion flower starter, the beef skewers, the soup - well just about everything really.When we asked about the Preferred option, we were given a price which we thought was too much. The receptionist then changed the price. Now I didn't expect to haggle over this option so I was somewhat surprised. We paid an extra 750$ for 12 nights for 2 of us. I found out from other guests later that we could have got it cheaper. Again, not what we would expect from a 5* resort.The room was large and the bed was huge. The sheets were changed during our stay and there was also a turn down service in the evening - although a bit hit and miss whether we got 2 Hershey kisses or not! And here were the problems. We asked 4 times for the reading light on one side of the bed to be fixed but nobody ever came to look at it. Both quilt covers had tears and rips in them. The stainless steel cover for the toilet roll was disgusting. We also asked for this to be cleaned but it was never done. On another occasion, my key would not work and I was desperate to get into the room (holiday tummy - sorry, too much detail). A hotel employee tried his key and that didn't work either. He made a phone call and told me somebody would be there immediately. 40 minutes later and no-one arrived. I had to go to reception to get the key recharged. Not happy!The hotel is attached to the Now Lorimar and guests can use their services too. The Lorimar is a family hotel with children. So whose bright idea was it to put the Preferred pool, restaurant and beach right next to that resort where there was loud music all day long?? We did try the French restaurant at the Lorimar but we weren't overly impressed, although others said how much they liked it.The staff were fabulous. Nothing was too much trouble (apart from fixing the reading light and cleaning the loo roll holder!). On the Preferred beach, Flabia was terrific. She knew what drinks we wanted and was always working hard to keep everyone happy. The gardens were lovely, the beach was clean and the bars always well stocked. We enjoyed watching some gardeners climb the palm trees barefoot to chop off broken fronds.The entertainment team were superb. We saw some fantastic shows in the evenings. The best by far was a beach party and fire show on the beach in front of the Lorimar. Even though it rained we stayed because it was fantastic. Not to be missed. The team were always smiling, always chatting to guests during the day and were very energetic. Great costumes too. Well done!We tried all the restaurants on the resort, as well as eating at the buffet. We enjoyed them all. Very clean, lovely food and the staff were very attentive.I would very much recommend this resort but, if you are staying in room 5234, I would check that loo roll cover eurgh!
We recently stayed at this resort for 2 weeks Sep/Oct time. Overall, we were happy with our stay. It is not very far from the airport (25 minutes) and check in was empty so were able to go straight to the desk and received a welcome drink and refreshing cold towel.Upon check in we were given the opportunity to upgrade to preferred Club Access and/or room. I have seen that mentioned in a few of these reviews but was not clear to what it was you get and for how much so I will try and give more information here. A standard Junior Suite and Preferred Junior Suite are exactly the same in layout (we looked at both) the only difference is the location. But if you want a quieter time it is worth doing the preferred room. You are also given the option to not have a different room but just pay extra for the access. Please note you can negotiate with them on price, as the stated prices are very high for what you get and I do not advise to pay the full price. Negotiate down as much as you can. However, it is still expensive and for a Partial Ocean View, overlooking the main Pool ‘preferred room’ with preferred access cost us an additional £1000 for the 2 weeks. Which for us was a lot but it was our honeymoon. However, when we saw our original room we felt we had to move. We booked with Thomson and paid extra for a ‘Tropical View’ Room. I wish I had taken a photo but I did not. This more expensive room was not Tropical. It over looked the main outside entertainment plaza and if you looked left you perhaps saw a tree!!! It was really bad for Thomson/resort to consider this an upgraded room that costs more! Therefore, we decided to move. The preferred room was much better with a nice view of the pools. It was loud during the day but lovely at night.With the Preferred access you get access to an additional pool. This is much smaller than the main pool and where we spent all our time. It still has a swim up bar and we had no problem getting a bed by the pool if we were there before midday. Most days even towards the afternoon many beds were free. The waiter at this pool was Jeferey and I cannot praise him enough, he kept us hydrated all day and especially looked after my husband who suffered Sun Stroke during the holiday. However do not expect this to be a ‘quiet pool’ as it is situated in the middle of the Secrets main pool (very much a party pool) and the Now main pool – again a party pool. So there was a lot of loud conflicting music. In addition there were other perks to Preferred Club that no one told us about that we had to learn from other people at the resort e.g. a butler who can help with any issues, a pillow menu, 2 x free access to use the hydrotherapy at the spa etc. They really should provide a welcome pack to let you know what you get!! I kind of got the feeling they were very secretive about what you got in addition and for the money you have paid you should know!We had the honeymoon package and had to ask for the fruit and welcome champers in the room as we did not get any of that either as advertised.Golden Key – You will be given a golden key, that you go back to reception to exchange for vouchers, do this as gives you money off vouchers for wine, spa or romantic dinner on the beach. However….then they will say they would like to invite you to a free breakfast with a chance to win a free holiday in order to celebrate *insert hotels excuse here*. I was lucky enough to read previous reviews and said we would not do this. However after speaking to other people who did do this, they had such bad experiences, staff were rude, misleading etc. However this is word of mouth from others but it is what most people said. If you are interested in a time share thing then do it, but if not avoid at all costs – also read online the reviews of the company if thinking about doing it as I did – and most is not good. Lasts all morning – not 90 minutes and the staff really bully and push you to sign up. You do not need to do this to get the $200 vouchers.So overall we really enjoyed this stay, Milky Way was awesome. Alexis the butler went out of his way to assist in any way and We enjoyed all food and drink. However do check your chicken is cooked and mine was not numerous times. Otherwise all was good.My recommendation would be to visit the Moments bar at the Now larimar next door and not just use Secrets Lobby bar as Now’s is much nicer than Secrets. I am surprised that Secrets was lacking on this front.But we loved the hotel, and the staff. Had a very relaxing and happy holiday 😊
Never again! We were at the Preferred Club for a wedding anniversary. Never received the small fruit basket and champagne (as complimentary welcome) as we did not complete a form to receive it. Only four restaurants on site, the others were at the next door hotel "Larimar" (with family and children).Most of the nights entertainment were at the Larimar Hotel as well as the casino.No one should say the food was good, but only acceptable at the main dining room; none of the restaurants tables had table cloth !In 10 days there was no special evening; also we beg for an umbrella four times; never got it!So much more to tell except that the beach was great as well was the water and the lovely room; this should be at most a four-star hotel: good luck !Christa & Jean-Pierre
Perfect no problem vacation Great friendly staff---ask for Martin Overabundance of food choices all excellently prepared So many bars all with awesome bartenders Beautiful clean room overlooking the garden---highly recommended Clean safe beach Always something going on so many different activities Sightseeing Trip to Saona Island highly recommended The Blue Lagoon Star Fish and a Beach cookout.The Resort staff are so Happy, friendly, and helpful We always felt safe This was by far the most carefree and relaxing vacation ever Definitely go with the preferred option
We enjoyed our stay here in October. The beach is beautiful and has plenty of room. We stayed in the preffered club and the staff were all very good at taking care of our needs. Pool and beach staff were all very nice. Would come back again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks
- Fitness centre
- Paddle court
- Basketball court
- Introductory diving lesson in the pool
- 24 hour room service
- Daily activities
- Nightly entertainment
- 373 Rooms
- 1 buffet restaurant and 2 a la carte restaurants (Italian, Seafood)
- Sushi bar
- 5 bars including Swim up bar, Pub
- 1 Pool
- Tennis courts
- Fitness center
- Spa (fee)
- Bowling alley (fee)
- Business services (fee)
- Conference facilities (fee)
- Wireless internet throughout resort
- Banquet facilities (fee)
- Laundry and dry cleaning service (fee)
Deluxe Room includes:
- 1 king or 2 double beds
- Ceiling fan
- WiFi Internet access
- In-room safe
- Bathrobes with slippers
- Balcony or Patio
- Bathroom with shower
- Coffee maker
- Room service (fee)
- Max occ 3
Honeymoon Bonus - Bottle of domestic sparkling wine in room, Fruit basket in room, Breakfast in bed (must be arranged with concierge), Special turndown service with rose petals in bed, and 15% off spa services. Request at time of booking. You will be required to present a copy of your wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding.
Weddings - To arrange wedding packages please contact the hotel directly.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Royal Beach Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Av Alemania S/N El Cortecito, Bavaro Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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