Secrets Royal Beach Punta Cana
- What's Included
- All Inclusive Features
The Secrets Royal Beach Punta Cana is an ideal getaway for couples wishing to relax. The resort is situated amongst some of the most beautiful beaches of Punta Cana. With top-notch service and a great array of options with regards to food, there is no shortage of luxury at the Secrets Royal Beach Punta Cana.
We visited Secrets Royal Beach in Dominican Republic for 6 days last week. I will start with a few thoughts before we ever reached the resort. The Punta Cana airport is a bit chaotic. We did not buy the online $10 entry fee early and that did not impact arrival at all. It was pretty quick thru entry line. However the time share hall is a zoo. Don’t let anyone take your luggage. Get thru the time share mess and find your transportation. We bought private transfers and once we found our guy (Delta Vacation guy had blue shirt on and Delta name tag) we were in our car and away. It is about a 20 minute ride from the airport to the resort. The Secrets Royal Beach is between two NOW resorts (you have access to both). We opted for the Preferred Club (very good choice) and were able to skip the time share entrapments at the resort because we checked in at the preferred lounge.The Preferred Lounge has a concierge, bar, and snacks all the time. This is a real plus. We were in room 2169. The room was large and spotless. We had no problems with anything in the room. The bed was comfortable. The AC worked flawlessly. They replenish the mini bar daily. There were plenty of towels and bath accessories. There were two robes/slippers and an umbrella (we did not need it, but a nice touch). Our butler, Alexi, was always around. He made our dinner reservations and reserved a cabana by the pool each day. He would stop by and chat numerous times during the day and ask if we needed anything. Our days were basically getting up going to breakfast and sitting by the pool. The pool bartender Jeffrey was fantastic. We never wanted for anything. We would eat a lite lunch so we could indulge at dinner (small sandwich or wrap from Preferred Lounge). We wanted to relax and that is what we did. Multiple types of drinks and they were brought to you with a happy attitude. We actually went over to the ‘lazy river’ by the main pool and would enjoy just walking in the river. Most folks were doing this and it was great.Our meals went as follows:1. Dinner at SeaSide Grill. It is open air and next to preferred pool. We ate here a couple of times. I had a steak and my wife had a seafood medley. We learned at dinner there is a preferred menu so ask for that. We did eat breakfast there once and it was good. Normal eggs, bacon type stuff a la carte. They did have a Dominican breakfast which we tried.2. Dinner at Himitsu. This is an Asian Benihana type restaurant. You have to have reservations. We started with sushi and soup. Both were fine. We had shrimp, beef, and chicken with fried rice and vegetables. All were excellent. Fried Plantains in ice cream were the dessert. Menu is set for the ‘benihana’ type meal. 3. Breakfast at La Riviera. Breakfast buffet with anything you could want. A station making bloody mary’s or mimosa’s was nice. There was a Dominican section which was good. Overall quite good.4. Dinner at Oceana. This one I was worried about. We even heard a bad report in the pool about the tuna so we stayed away from that entree. I had a shrimp appetizer that was good and my wife had a ceviche which she really enjoyed. I had grouper and she had scallops as entrees and both were excellent. Crème Brule for dessert was presented well and was also excellent. So our worries were unfounded.5. Breakfast at Carnival. Almost the same as La Riviera without the outside seating options. Giant buffet with limitless options. It was very good.6. Dinner at Mercure. This is the French option in the NOW resort. It was maybe a 5 minute walk from our room. This was our best meal. We both had French Onion soup and a small salad with duck ham. My wife had Lobster Thermidor and I had steak. Both were excellent. My wife had a bitter chocolate mousse for dessert. I had the apple tart. Both were outstanding.7. Dinner at Spice (also in NOW resort). This was really our only disappointment. We had our butler make a dinner reservation and were looking forward to some Thai food. However we did not know that if you made a dinner reservation it meant you wanted to eat a ‘Benihana’ type meal where you did not get to choose your items. I really did not care so we just sort of rolled with the flow. Again, we got sushi (but not soup), beef, chicken, fried rice and vegetables. We did get a small skewer with one shrimp and one piece of fish. Our dessert was a puff pastry that was good. The ‘show’ here was better than Himitsu but the food was better at Himitsu.Overall our dining experiences were quite good. I was surprised and pleased. The food in the Preferred Lounge consisted of small sandwiches, wraps, fruits, bagels (at breakfast) and assorted desserts in the evenings. The macaroons were quite good. These were the highlights of our experience. Service in all the eating establishments was superb.We only spent one morning on the beach. It was nice. You could reserve a cabana there but in the preferred beach area there were always plenty of lounge chairs under small huts (same as by the pool). However once you got down by the water they were trying to sell you stuff or trying you to come to their straw stand down the beach. There were also para-sails, jet boat rides and glass bottom boats. However, beware, the first day were there we watched a para-sail accident. The para-sail became separated from the boat and the two folks fell to the beach. Neither was seriously injured but both spent the night in the local hospital. You will have to make your own decision.Here is the bottom line, overall pretty much a five star resort. It met and exceeded all of our expectations. I am going to rate it only a four star because of all the selling. You were always accosted about the 59.99 lobster dinner, the 129.99 beach dinner, the deal they would cut for you at the spa, or the continuous time share pitch (it was so bad we would not go to the main lobby area during the day, only after all the salesmen left at night). So, if you can tell them no, this is a great place to visit.
We were celebrating our anniversary and was looking for an adults only resort. Secrets was beautiful and everyone was very friendly especially John G. and Roberto (pool bartenders). Our room was nicely decorated for our special occasion. The food choices were delicious. We will definitely be back and recommend this resort to our family and friends.
We had a wonderful time (minus one issue which I will note at the very end!) Let's start with all the Pros: pay the extra money and upgrade to the preferred! This allows access you to premium liquors, private dining restaurant, private beach access and private pool access, rooms that are suites and closest to the beach. It's a big property to walk from the back of it to the beach and it was HOT!! Forget the make up and doing your hair ladies! With the preferred suite we were the 2nd room back from the beach and had an AMAZING Butler Felix!! I can't say enough about his wonderful hospitality and kindness. On our second day there I realized I forgot my beach blow up raft and we asked him where we could buy one. He told us not to worry, keep lounging on the beach and he would find out for us. Within two hours he had a huge blow up lounger raft waiting in our suite and it was already blown up!! Anything we needed he got for us, found out the answers or helped us. He even came down to the beach every day and personally checked on us and got the beach staff to get us any and everything. The rooms were fabulous, VERY CLEAN and very nice: balcony with private jacuzzi tub outside, a inside shower that would fit about 5 people, nice towels and bedding. Mini bar stocked every day with your favorite American Sodas, Water and snacks!! We had a AWESOME preferred beachside waitress Paola (pronounced Pa-oooo-la) who was just delightful! I had a hard time finding something that I really liked to drink (flavoring on fruity drinks is different there compared to what we have in the USA...plus I'm picky so that didn't help) and Paola must have brought me 10 different drinks to try. She didn't hesitate one second to take back the drinks I didn't like and work to find me something better. My husband loved that Paola went into the Preferred Lounge each day and brought us our own bucked of American Beer- Coors Light and cold bottles of water. My husband hates Presidente Beer, so when we found out that preferred guests could enjoy Coors Light he was thrilled! Plus they also had Crown Royal Whiskey for preferred guests as well!! We also had outstanding service from Brandy ValeSeo who was our Preferred beachside waiter and our waiter at the private SeaSide restaurant on the beach which only a limited number of people can dine at (preferred guests). Brandy went above and beyond to get us anything even if it wasn't on the menu. I can't say enough great things about the service!!There are TONS and TONS of works on site working all hours of the day- from housekeeping to grounds keeping we were stund how hard the employees worked and how long their hours were. Another thing that surprised us is every day twice a day, 3 men with Wheel barrels walked up and down the beach picking up sea weed so we could have a "clean" beach to walk on. They would fill their barrel walk 3/4 of a mile or so one way and dump the seaweed and then walk back and fill it again and again and again. Talk about back breaking work!The Dominican people are kind, hard working people who aim to please thats for sure!!Water and beach beautiful! Now to the food- it was just average, the buffets had nothing that I noticed or liked. Thankfully the Seaside beach restaurant for preferred guest had the closest food to "American" type food!! The breakfast was good, lunch was okay and once we found the Steak-Skewers w/ honey sauce... that is what we ate every night! They have lots of seafood and desserts (which we don't eat) and a variety of steak options. For alcoholic drinks- I stuck to a Kiwi margarita to drink beachside and White wine at night. My husband did Coors Light, Dirty Monkeys and Piña coladas! The disco at the resort next door at Now Larimar had great music but was slow on service at the bar as they only had one bartender and TONS of people wanting to party and drink. My husband had to order 2 drinks at a time because he had to wait in line for 20mins every time he went up there to get a refill. The casino was soooo small at Now Larimar about 10 slot machines and a couple of table games. *Our big con was: our a/c unit broke down all the way on the last night. The first three nights it was hot and we kept thinking it was us and not being used to the elements in Punta Cana. Plus, we didn't want to seem like picky guests which I'm sure the staff sees a lot of.The Secrets and Now Larimar were 100% booked when our a/c broke all the way down (room#2278) so we had eventually transfer (6hrs later) to stay in a room with some issues (so many issues they weren't even allowing guests to stay in it) but for us it was the only option and beat staying in the lobby or a hot room with totally broke a/c that was 80 degrees. The night manager Pedro Lopez came and personally apologized and talked to us and offered a one night Refund. Which we are still waiting on the refund credit back on our card and our trip was 9 days ago. But with this review I'm trying to be nice and patient and have now emailed them... hopefully will get response, refund and email back soon!The second con: The constant traffic of vendors on the beach trying to sell us on parasailing and other excursions. All day long you hear people yelling "parasailing, snorkel, parasailing, snorkel". I mean we totally get this is how people make a living down there but when you pay a couple of thousands of dollars for peace and tranquility it becomes a little annoying. Also there are locals who are selling cigars, sun glasses, beach wear who will walk up and down and politely ask you to buy their stuff. We finally learned that if we didn't sit super close to water vendors left us alone, we could still hear them but they went bugging us as much.The last con we have: We didn't like to see other people from Now Larimar and the Secrets walk over onto the "preferred private beach section" and not be preferred guests aka people who paid more money! There are no wrist bands or passes or staff checking preferred status and anyone can just walk over to the private area, grab a beach chair and papaya shade and be granted the same amenities and services in which we paid EXTRA for. The true preferred guests all got to know each other and since there was a limited number of those rooms (and you saw the same people day-after-day around resort in the preferred sections which is not Very big). We could totally tell people who were "sneaking in" and working the system. There are even private big beach cabanas that people were paying a lot of extra money to have at their disposal and when they weren't on the beach other non-preferred guest would walk up and lounge in their blocked off cabanas. At Seaside preferred restaurant you have to give your name, room number and be on the "list" to have access to that dining restaurant on the beach for breakfast, lunch and dinner! We saw them turn guests away that weren't on the list which changed every day. So there was no way to cheat the system there. **Recommendation- have staff on and at the beach entrances checking preferred status just like you do in the restaurant. This would assure the guests who paid more money were the only ones allow the preferred amenities. Now, There was posted person near the preferred pool and bar but that employee literally just stood there, off to the side kinda hidden, who smiled and said hello from 8am-8pm. They didn't check anything at least not the 5 days we were there or 10 days prior based on another couple we met.All and all for a last minute 5 day, 4 night get away.... it was great thanks to the amazing staff!!! If we actually do get our refund credit back I would say we would return to this resort and other Secrets resorts because they stood by their promise which is the most important when your sending a couple of thousand-dollars. If not, than we will stick to going on cruises and Sandals All-Inclusive resorts.
The hotel was very nice and clean. All the staff were very friendly and polite. Adalgiza at the Riviera buffet restaurant was extremely attentive. Kudos to Leopoldina at the Seaside Grill - best restaurant. The pool and beach area were beautiful. Omar did a great job keeping us hydrated. My only complaint was the food. I would loved to have fresher choices including a wide variety of seafood.
My husband and I had THE most amazing anniversary trip. We got married at this resort on June 4, 2016 and spent 7 nights for our anniversary from June 2nd thru June 9th, 2017. Let me start off by listing my favorites. First off, Jhosefin in the Preferred Club Lounge was absolutely AMAZING. She went above and beyond for our anniversary. When we got to our room, we were greeted with rose petals on the bed and the floor. The rose petals on the bed spelled out WELCOME BACK. Happy Anniversary was on the outside of the door. Our suite was AMAZING. We had a partial ocean view suite. Secrets have now become our new home. Jhosefin, our FAVORITE, is so sweet. She addressed every concern we had in such a professional manner and has become a sister to us. Antonio in the lounge made us awesome drinks. When he was off, Jamayris in the Preferred Lounge made us amazing drinks as well. She was so polite and sweet. Luz was also amazing. Every time we entered the Lounge, she was always smiling and so professional. Alexis, our butler from last year was awesome. He made sure our stay was wonderful. He made our reservations at the Wine Cellar, Himitsu, and Mercure. Our Jacuzzi was filled with rose pedals and was nice and warm when we got back to our room. Nervin, our waiter in the Wine Cellar was OUSTANDING. Our dinner was elegant and intimate. He did a fantastic job. I highly recommend dinner in the wine cellar. Mercure was also a favorite restaurant on the NOW side. The lamb chops, lobster dish, and the phyllo pastry stuffed with stewed goat were amazing. The waiter at the Preferred club pool was amazing (forgot his name). He remembered who I was and what I drank every day at the pool. He insisted that I was Dominican (lol). Stella on the beach was also a delight. Ana, my favorite bartender at the Plaza area was wonderful. My husband and I sat in her area every night. I also enjoyed eating at the La Riviera buffet as well as the Carnival buffet. Daniel was a favorite at La Riviera. Room service was also great! Overall, Secrets Royal Beach has my heart. This is where I got married. My wedding was so beautiful and exceeded my expectations. Santos, the Apple Vacations rep, booked three awesome excursions for us. On my last night, the Beach Party was a real treat. It was the perfect ending to an amazing anniversary vacation. The entertainment staff outdid themselves with an awesome fire show. In short, I simply LOVE this place and the staff. It is so nice to visit another country, but to be also greeted with such warmness; it makes it all the more special. We met some amazing people on our trip as well. I will definitely be back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks
- Fitness centre
- Paddle court
- Basketball court
- Introductory diving lesson in the pool
- 24 hour room service
- Daily activities
- Nightly entertainment
- 373 Rooms
- 1 buffet restaurant and 2 a la carte restaurants (Italian, Seafood)
- Sushi bar
- 5 bars including Swim up bar, Pub
- 1 Pool
- Tennis courts
- Fitness center
- Spa (fee)
- Bowling alley (fee)
- Business services (fee)
- Conference facilities (fee)
- Wireless internet throughout resort
- Banquet facilities (fee)
- Laundry and dry cleaning service (fee)
Deluxe Room includes:
- 1 king or 2 double beds
- Ceiling fan
- WiFi Internet access
- In-room safe
- Bathrobes with slippers
- Balcony or Patio
- Bathroom with shower
- Coffee maker
- Room service (fee)
- Max occ 3
Honeymoon Bonus - Bottle of domestic sparkling wine in room, Fruit basket in room, Breakfast in bed (must be arranged with concierge), Special turndown service with rose petals in bed, and 15% off spa services. Request at time of booking. You will be required to present a copy of your wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding.
Weddings - To arrange wedding packages please contact the hotel directly.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Royal Beach Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Av Alemania S/N El Cortecito, Bavaro Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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