Secrets Royal Beach Punta Cana
- What's Included
- All Inclusive Features
The Secrets Royal Beach Punta Cana is an ideal getaway for couples wishing to relax. The resort is situated amongst some of the most beautiful beaches of Punta Cana. With top-notch service and a great array of options with regards to food, there is no shortage of luxury at the Secrets Royal Beach Punta Cana.
I've just returned from what must have been one of my favourite holidays of all time. The hotel and grounds were spotless, the beach gorgeous and the lazy river was lovely. A couple of mentions - Carlos L at the pool bar who (eventually) understood the need for the 'good vodka', Juan D who seemed to pop up endlessly serving at breakfast, lunch and dinner always bringing the right drinks, Noemi who served in the entertainment area in the evening and also the entertainment team who kept us endlessly amused (Eddie Murphy, Milky Way etc). I would thoroughly recommend this as a holiday destination!
We stayed 4 nights at Secrets Punta Cana. Flew into PUJ and thru customs ($10 each- cash to enter the country). Then on our way to the limo we were directed to a man behind a counter who apparently works for Secrets (but said he worked for our limo company) He tried to get us to go to a "Welcome breakfast for spa discounts", but luckily I had read previous reviews that said these are marketing sessions for the resort. Once we figured that out, we walked away and found our limo driver. We used Dominican Airport Transfers to get to the resort and I highly recommend them. Half the price of Amstar on the resorts website.The check in was easy, but even with just carry on bags the bell hops are very insistent on carrying your bags, into a golf cart and take you to your room.From there, everything was great. Room was junior suite pool view with swim-out and it was great. Patio, lounge chairs and directly into lazy river (which we LOVED). We were in room 4138 far enough from pool bar to be quiet, but close enough to have easy access.Be sure to take American singles, fives and tens with you. The front desk has limited change. The bell captain was usually able to make charge for us, because we brought all $20's. Although listed as all inclusive (including gratuity) don't believe it. You dont HAVE to tip, but the service is SO much better when you do. The employees are all very nice, but they work hard for the tip. Breakfast $1-3, lunch $1-3, dinner at the buffet $3-5, dinner a la carte $20 was about right. Favorite bar tender or drink waiter $5 was good for a morning or afternoon. The maid for your room should also get $3-4 per day.Food at buffet was great for breakfast and lunch, but we preferred the a la carte for dinner. Never made a reservation, never waited for a table. Waiters were outstanding. Hostess always asked about food allergies and passed along to wait staff (I have some so this was great). We had Asian dinner, Steak Dinner and Seafood dinner. All wonderful. It's nice to go over to Now (sister resort) for some meals and shows. I thought the shows at Secrets were "ok" but the singers and shows seemed better at Now. Karaoke night at Secrets was TERRIBLE. Played some VERY racially inappropriate music and I was embarrassed. Not professional at all, even if guests requested it. We enjoyed the pool party with music and bubble machine, as well as coconut shell drinks, rum tasting and pool games. Just wished they had music by the pool bar all the time (it seemed too quiet, and I am a crabby old man).All in all, great vacation!! Spoke with several others who had been to other resorts in Punta Cana and they all said that Secrets Royal Beach was the best. Thatched cover areas on beach were fantastic, the sand was so soft and powdery (the best I've ever seen. The resort was clean, landscaping was beautiful, pools were clean, staff was friendly.We also went on an excursion arranged thru the AMSTAR booth at the pool bar. I checked on line pricing and they were no more expensive. We went to SCAPE park in Cap Cana ($109 each) to do zip line and swim in Blue Hole (Hoya Azul). I would highly recommend both. It is a great park and very well done. A little disorganized as it is new, but they are figuring it out and lots of new construction there.The last day we did the couples massage in the spa (after zipline and hiking and before dinner) and it was fantastic.$200 for both of us and it was quite and experience. VERY relaxing and pampering. Expect to tip about $20 to each masseuse.We will definitely go back to the Dominican Republic.
We very much enjoyed our stay at Secrets Royal Beach in Punta Cana! The staff was warm and friendly, especially Carlos L and Arberto - who were fantastic behind the pool side bar. The resort grounds were beautiful, the pool was great, and we very much enjoyed the accommodations. The drinks flowed and the place was spotless. The food was not overly fantastic, but it was good, which was why we put the review as a 4. The seaside grill during the day, however, was excellent - the burgers were fantastic.
If you go to this Secrets location, you will have a very good time. The service is great as are the accommodations. There are 2 things that keep this from being a higher rating. The first is the water. The only drinkable water is in bottles. The rest will give you diarrea. I was very careful to not to ingest the tap water but wound up with diarrhea anyway. The location is amongst many, many other resorts. So the beach is one of a stream of resorts which takes away from the privacy. I am a preferred member so I got to go on the preferred beach which was a lot better in terms of quite enjoyment.If the water situation changed, I would give this resort a higher rating. I have stayed a better Unlimited Vacation Club resorts - The Dreams of Tulum resort in Mexico was much better and I didn't have to worry about the water.The resort itself is beautiful with a gorgeous lady River Pool which is fun to swim in and lights up well at night. The Seaside Grill for Preferred Members for b/fast and lunch took us away from the crowds which was nice. As long as you can deal with the water, you will have a great time.
General Comments:This is actually 3 resorts on the one site – adults-only Secrets Royal Beach, and family-friendly Now Larimar and Now Garden View. Guests from Secrets can cross to the Now sections, but not the other way around.Having stayed at other Secrets resorts, I assumed that the “regular” room would be good, and so we did not purchase the Preferred Club option in advance. However, on arrival, we purchased a Preferred Club services upgrade; this allowed us to access parts of the resort limited to Preferred Club guests (e.g. limited-access pool and beach, limited access restaurant for breakfast & lunch, availability of a few high-end spirits at the limited access bars, access to the hydrotherapy circuit at the spa) without paying for the Preferred Club room.The partial pool-view room in the Mar Esmeralda building was on a par with those I had in other Secrets resorts, and the house-keeping staff we had were excellent.The Negatives:On arrival we went to the Seaside Grill, the restaurant with limited access for Preferred Club guests, for lunch – we were underwhelmed. The food was mediocre, the staff attitude poor, and service really slow. We went there for breakfast the next day, and not only was the service very slow (I was told they were “very busy” with only 6 tables occupied!), but the staff were rude and argumentative – we left after having a breakfast fruit drink but without eating. We thought that perhaps we were being over-demanding until we heard the same types of comments from other Preferred Club guests.With a private pool for Preferred Club guests, we thought we would have access to a quiet area in the resort. Unfortunately, this pool is located next to the main pool for the Now Larimar resort, which means as soon as the family entertainment programs start at the Now pool, the private pool is anything but quiet!Having experienced the spa’s hydrotherapy circuit at other Secrets resorts, we had asked about it on arrival, and were told there wasn’t one. Another guest mentioned that he was surprised that no-one was using this facility - on the fifth day of our 7-day vacation. We took advantage of it after this, and really enjoyed it, and Emmanuel took really good care of us. Secrets needs to do better in ensuring that guests are aware of this resource; it may help draw other business to the spa.Many of the restaurants available to Secrets guests are in the Now part of the resort. However, we only visited the Carnival Buffet, as when we tried to go to the Blue Water Grill and the Mercure, the waiting times were about an hour. Also, I need a gluten-free diet for medical reasons, and the Tamarindo and the Spice Restaurant had very limited gluten-free options.We did visit the Himitsu Restaurant for the hibachi table; it was not at a level we had seen at other Secrets resorts or other restaurants. The most common comment from guests with whom we spoke was that the food was over-cooked, and the service was designed to get you in and out within 50 minutes because of the table scheduling. Perhaps as a result of this, the show expected from the chef was poor. We did not try the other menu offerings at the Himitsu, as I was told that the restaurant did not have gluten-free soy sauce, an essential flavouring in Japanese food.We had an issue with the WiFi service available at the resort – we were unable to upload photos or make WhatsApp phone calls. When we raised this with staff, we were told that the WiFi was fine, and the problem was with our phones. However, we found that other guests were having the same issues, so not our phones.The Positives:The Seaside Grill reconfigures itself into a steak house open to all Secrets guests at night – what a difference! The staff were pleasant and attentive, the quality of the meats was high, and the dishes offered very good (although perhaps somewhat over-salted); most menu items were gluten-free. We went on the advice of other guests, and ended up eating there twice, and enjoyed both meals.We also ate at the Portofino and Oceana Restaurants, and enjoyed the experiences – good staff, good food, and a variety of gluten-free options. And for lunch, the Secrets Barefoot Grill was a joy - burgers, hot-dogs, chops, chicken and fish, with a variety of garnishes and side-dishes, all freshly prepared to order by friendly chefs, with tables on the beach with your choice of beverages.Some staff members with whom we interacted warrant recognition: Jefrey and his colleagues at the Toe Lounge Bar; Israel and other staff at the Portofino Bar; Emmanuel at the spa; and our Preferred Club concierge, Constant.Conclusion:This is the third Secrets resort I have stayed at, and I cannot help but compare, and Royal Beach is not at the same level. Measured on it’s own, it’s a reasonable resort, but falls down on a number of fronts, some of which have to do with staff attitudes and behaviours, hence the rating.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks
- Fitness centre
- Paddle court
- Basketball court
- Introductory diving lesson in the pool
- 24 hour room service
- Daily activities
- Nightly entertainment
- 373 Rooms
- 1 buffet restaurant and 2 a la carte restaurants (Italian, Seafood)
- Sushi bar
- 5 bars including Swim up bar, Pub
- 1 Pool
- Tennis courts
- Fitness center
- Spa (fee)
- Bowling alley (fee)
- Business services (fee)
- Conference facilities (fee)
- Wireless internet throughout resort
- Banquet facilities (fee)
- Laundry and dry cleaning service (fee)
Deluxe Room includes:
- 1 king or 2 double beds
- Ceiling fan
- WiFi Internet access
- In-room safe
- Bathrobes with slippers
- Balcony or Patio
- Bathroom with shower
- Coffee maker
- Room service (fee)
- Max occ 3
Honeymoon Bonus - Bottle of domestic sparkling wine in room, Fruit basket in room, Breakfast in bed (must be arranged with concierge), Special turndown service with rose petals in bed, and 15% off spa services. Request at time of booking. You will be required to present a copy of your wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding.
Weddings - To arrange wedding packages please contact the hotel directly.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Royal Beach Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Av Alemania S/N El Cortecito, Bavaro Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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