Secrets Royal Beach Punta Cana
- What's Included
- All Inclusive Features
The Secrets Royal Beach Punta Cana is an ideal getaway for couples wishing to relax. The resort is situated amongst some of the most beautiful beaches of Punta Cana. With top-notch service and a great array of options with regards to food, there is no shortage of luxury at the Secrets Royal Beach Punta Cana.
Second time i have stayed at Secrets in Punta Cana.The weather is amazing, the food is wonderful in the vast choice of restaurants. The beach is beautiful. To top it al, the staff are unbelievably helpful and friendly. Cannot fault it for a short winter break. The hotel is green and lush with perfectly manicured gardens.Johnaysa Cotes is a perfect managress. She dealt with all problems that came her way with super efficiency and warmth, especially when there is someone taken ill suddenly.The hotel staff cannot do enough for you. Jacqeline at The Riveira Restaraunt will always be in our thoughts for her excellent service with a smile. A big thank you to all, Christie, Jenry, Racquel at the restaurants and Jennifer at Reception.
This is a ridiculously long review so if you are interested in the details I have tried to provide them for you below:Airport-Airport was chaotic with several fights arriving at the same time. With the lines we were delayed getting to the baggage carousel. We were initially very disappointed our bags didn't make it after the last bags were loaded and the carousel stopped. We found out the baggage handlers looking for tips randomly grab bags off the carousel without permission and put them off to the side. We found a baggage handler in the corner had taken our bags and was standing with them after most people had left the carousel area. I was angry he had grabbed our bags without permission and asked him to hand them over to us. He had caused us unnecessary stress to start our vacation and I certainly wasn't going to use him to help us with our bags. Keep that in mind if you don't see your bags initially in the chaos at the airport. We used Amstar for the transfer and they did an excellent job with a private van getting us to the hotel right away.The good changes at Secrets-They had a bottle of champagne on ice in our room with some chocolates upon arrival as a welcome back gift which was appreciated.They added a new restaurant Himitsu that has two new Hibachi grills just like the ones they have over at NOW next door. They also added a real pizza oven Trattoria restaurant at Capers over at NOW and the pizza was excellent.The WiFi works great now and was easy to use although I couldn't get it on the beach this time. The larger buffet table in the Preferred lounge with many more snack options was much better but the Preferred lounge is ridiculously small and cramped. Now next door has two Preferred lounges much bigger and more comfortable.New Secrets Cap Cana has opened but I couldn't get permission to stop by and tour it or have a dinner there. The Secrets front desk manager tried to get us booked to go there but Secrets Cap Cana was not interested in accommodating us for a visit. Besides the cab each way would have been about $45. We were staying at The Westin nearby the following week and asked if we could pay to have dinner there or a quick tour and the answer was they were too busy and if we wanted to pay for dinner it would be $150 per person which was outrageous. So we didn't see the new Secrets.Areas to improve at Secrets Royal Beach-We asked for feather pillows when we arrived because the "bricks" they provided to sleep on would have given us both stiff necks. Housekeeping told us on the phone that they didn't have any available right now so we slept on a slightly folded beach towel that night. The next day we asked our butler Sony and he provided them right away. It seems the butlers here can address almost any request and get it done quickly. But I have to say the "feather" pillows we got were not really quality feather pillows but were much better than the ones in our room. Secrets needs to invest in some good quality pillows to accommodate their customers. We stayed at the Iberostar Grand Bavaro down the road last year and they had a pillow "menu" with several choices and their feather pillows were the real deal and very comfortable.The pricing has been creeping up but this year the AI fee through RCI jumped up $100 per day per couple. We always thought this Secrets was a very good value but that is changing and it is not as good a value and we will have to reevaluate and compare it to other resorts at Punta Cana especially the ones rated above them on Trip Advisor.They should have a coffee cafe or an area in the lobby with a self serve coffee bar in the morning starting at 6:30 or 7:00am where you can get coffee or tea "to go". I tried to get hot water at the Preferred bar at 7:30am one morning for my tea and the bartender didn't have any hot water yet. Really? That kind of thing should be ready and accessible in the morning every morning. I found out the new Secrets in Cap Cana has a coffee cafe called Coco Cafe so they have this area already covered.Food here on our 4th visit wasn't as good as in the past but is still pretty good for the most part. We had the Saltimbuca entree over at NOW and although the presentation was good as well as the sauce, the meat was so over cooked and tough you could hardly cut it with a knife. At Secrets we found the food also inconsistent. For example the first night we went to Himitsu and the Hibachi food was perfectly done and delicious. We went again two nights later and had a different chef who over cooked everything and actually burned several of my shrimp. He needs more training how to cook on those grills. Food is still very good and consistent at the Seaside Grill and the staff and service there were outstanding.Drinks are clearly watered down but I think they have to be. Everyone tends to over indulge at a wedding with open bar and this is 8 straight days of open bar morning, noon and night. They happily add more alcohol upon request. A couple of times at the lobby bar I had to ask him to fill my glass with more gin for my gin gimlet and they did it with a smile.Vendors on the beach have gotten worse and are out of control. The Secrets beach security used to keep them down at the waters edge but they kept coming up and bothering you constantly. If you were asleep they would whistle at you to wake you up which was unbelievable. And the excursion guys were worse and had permission from the resort to get in your face all the time to try and sell excursions. We know where their booths are and if we are interested we will come by.The Staff-Truly incredible the way everyone smiles and seems to really enjoy their job. We were at Preferred and our favorite server on the beach was Ana. She kept the drinks coming even a little faster than you could drink them. I have to say the entertainment team at Secrets does a great job especially Eddie Murphy. Played a lot of volleyball for several days with a good group but they departed and the end of the week nobody was playing anymore but that is always hit and miss depending on who is there that week. The foam party in the pool is always a blast but I miss the "Gladiator" game they used to have after the foam party but was told one vacationer cracked their head on the side of the pool about 6 months ago after falling off one of the floats and that was the end of that game.This year you could see they put a bigger effort into the shows at night. We loved the Rock show. The rock band was tight and the lead guitar was great and the selection of songs was excellent. The acrobats who performed during the music did a great job as well. Don't miss this show if you like classic rock and roll. However don't waste your time seeing the Elvis impersonator over at NOW. He was not good at all and we walked out halfway through his show because he was so bad.The fire show during the beach party was better than ever and they put a lot of work into that show as well. The Circus or Magic show, forget which one was rained out. Our room was overlooking the nightly show area by the lobby and we didn't mind the loud music on the nights we went to bed earlier. We were so tired we slept right through it.Weather-This was our 9th trip to Punta Cana and we were here for 13 days and it was by far the worst weather we have ever experienced. We always go in February or March and have had an occasional morning or afternoon shower for one day per week at the most. This time we arrived on Saturday March 11th and Sunday and Monday it rained every hour all day and into the night and Tuesday we had black clouds all day without rain but no sun at all. The rest of the week was beautiful but we lost 3 days which is a lot. We went down to The Westin near the airport for 5 more nights after Secrets and the first full day there it was cloudy all day but with very little rain. The next day the morning had a little sun but heavy rain started around 2:00pm and into the evening. I guess our good weather luck in Punta Can ran out on this trip.Mosquitoes-No problem there during our 8 day stay at Secrets, we only saw 3 and we were never bitten at all.English is spoken here by many-You can't expect to go into another country and have all their staff speak English. I speak some Spanish so that wasn't a problem for us and all of them made a big effort to try and communicate with me. If you try some Spanish they light up immediately and appreciate the fact you are trying to learn some of their language. Buy and bring a Spanish phrase book and you will find it fun using it with them.Timeshare Pitch-We met another couple at dinner who reluctantly agreed to attend a timeshare presentation that morning. Of course the 90 minutes became 3.5 hours and several different sales people wore them down until the last one finally got them to pay $10,000 which would get them a 25% discount on future vacations. They had second thoughts immediately after putting down a $4,000 deposit on their credit card. They realized later that afternoon that most of the travel websites like bookit.com could easily get them a 25% discount anytime so the $10,000 investment provided no value. They were going to try and get their deposit back the next day from the credit card company and cancel the contract. I wished them luck in that process.Secrets Royal Beach is still very good but not quite the value it was in the past. We might try a different place before going back again.
This was a disappointing resort considering the branded concept of luxurious. It certainly didn't meet the brief but if you like the idea of pool foam parties and lots of arranged (although loud) activities then it might be for you...Accommodation is ok, large if not of good quality, bed comfortable athough pillows and bedding are a bit poor. Mini fridge in the room is stocked with a couple of beers daily and the branded drinks of coke, fanta and sprite. No other alcohol or liqueurs are provided in the room. Food - nothing great and certainly no fine dining here. Take it as it is and you won't be disappointed. Food is very average and not the expected standard. I've had plenty of fine dining experience to know what that means in terms of good food!Bars - pool and beach bars open at 10 a.m. it's a struggle to get a decent alcoholic beverage without going through the tipping routine so you make your own mind up on that one...personally I don't expect to have to tip to get decent food/drink or service..there's supposed to be a no towel left on sunbeds rule before 8 a.m although this isn't adhered to....expect to be on the beach by 7 a.m if you want to secure a bed with the proverbial offer of a shade umbrella..if not you take a chance of there being anything available at all.Entertainment - think booze cruise, foam pool party and 'entertainers' who really don't want anyone not to hear them and you might just enjoy it....there are definately no quiet spots and this resort is dominated by groups of people competing for who can be the loudest! In summary, we pay the money and make the choice...in this case it was a poor decision on a very expensive holiday and we won't return :-(
We booked through Costco. It was too expensive for what we got. 4 nights for almost 4K, which included the flight. The Good:1. Really nice staff, especially Laiby from entertainment. 2. The Tropic Show on Wednesday with fire eating. 3.The pre-show band on Tuesday, singing easy listening faves. 4. The flank steak was tender and tasty at Tamarind. Pretty inside the Mercure (food mediocre) 4. No bugs. No mosquitos. Yay! Late February the weather was perfect. 5. Beautiful clean beach and ocean. The Awesome: Helicopter ride as an excursion. Book it!The Bad: 1. Shower broke. 2. Horrible food through roomservice. Really bad. Don't order breakfast, the eggs are nasty. Force yourself to get up and have them cooked at the buffet. Also terrible: the tomatoes caprese, which had hard cheese, not fresh mozzarella. The restaurant food was all mediocre or worse. 3. The 'Do Not Disturb' sign blows off the door, so we were disturbed early, twice. We had to tie the sign on, to stay on the red (stop) side, to get to sleep past 8:30. They should use a different design that will stay on the handle. 4. Almost no one in housekeeping and service understands English.5. Most of the beach hut roofs are so low, one must crawl under. 6. Some mildew on the patios and in the pool. Mostly the pool was very nice. The Ugly:1. The Pirate Show was awful. They couldn't decide if they were pirates, or Cirque de Soleil wannabes, or church. In the middle of the pirates, they began in acrobatic costumes to do aerial ribbons, then more pirates, then an emotive rendition of "You Raise Me Up" which looked like church praise dancing, then back to drunk pirates. Pick one and do it well. All 3 stank. 2. The coffee. Weak. No cream, only milk. Even the coffee shop, Coco, had bad coffee. You have to order espresso to get any taste.
You couldn't ask for a more lush and beautiful place to spend time in the sun. And I was lucky recently to have two weeks there with family. A lazy river wends its way under small bridges through tropical plantings. The very wide beach is splashed by cerelean blue waters, with plenty of beach chairs for all the guests.The room was large, clean and comfortable, with a separate sitting area, wi-fi, hot tub on the balcony and free mini-bar.The all-inclusiveness is definitely not good for the waistline. There are many ala carte restaurants available at the Secrets and the sister property, a short covered walkway away, most of eththnic. Asian (they cook in front of you) French (try the lobster thermador) Italian (yummy basil lobster pasta)The entertainment varied from fabulous (the beach fire dance) to ho-hum. Be sure to see what they call the Circus which is really amazing acrobatic acts.The beach boys keep things going on the palapa end of the beach and by the pool and make a point of getting to know each guest a little. They love to practice their English with you. Perhaps that is the only criticism I would have...the staff in general is not proficient in English. Folks had some misunderstandings on orders for example. But they try. Of the entertainment staff, Shaggy/Will Smith (depending on the week you're there) is the friendliest.To sum up, this is a great hotel but if you are a stickler for absolutely perfect service, this may not be the hotel or place for you. But heck, you're on vacation..relax and enjoy what this beautiful propertyl has to offer.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks
- Fitness centre
- Paddle court
- Basketball court
- Introductory diving lesson in the pool
- 24 hour room service
- Daily activities
- Nightly entertainment
- 373 Rooms
- 1 buffet restaurant and 2 a la carte restaurants (Italian, Seafood)
- Sushi bar
- 5 bars including Swim up bar, Pub
- 1 Pool
- Tennis courts
- Fitness center
- Spa (fee)
- Bowling alley (fee)
- Business services (fee)
- Conference facilities (fee)
- Wireless internet throughout resort
- Banquet facilities (fee)
- Laundry and dry cleaning service (fee)
Deluxe Room includes:
- 1 king or 2 double beds
- Ceiling fan
- WiFi Internet access
- In-room safe
- Bathrobes with slippers
- Balcony or Patio
- Bathroom with shower
- Coffee maker
- Room service (fee)
- Max occ 3
Honeymoon Bonus - Bottle of domestic sparkling wine in room, Fruit basket in room, Breakfast in bed (must be arranged with concierge), Special turndown service with rose petals in bed, and 15% off spa services. Request at time of booking. You will be required to present a copy of your wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding.
Weddings - To arrange wedding packages please contact the hotel directly.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Royal Beach Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Av Alemania S/N El Cortecito, Bavaro Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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