Sirenis Cocotal Beach Resort Casino & Aquagames
- What's Included
- All Inclusive Features
For beach lovers: The beach at Sirenis Cocotal has quiet waters protected by the reef and natural palms. Great for couples and honeymooners, but not the best for singles as there is not a lot to do on the property and nothing close by. Also good for families as the one bedroom suite fits 5 people.
Rooms are located in several three storey buildings. Location is central to beach, pools, lobby and restaurants. Buffet has plenty of variety for adults, vegan and kids. Dining room is well staffed, clean and mostly friendly staff. A la carte restaurants are difficult to book. We had to keep checking with concierge but managed to get reservations in 3 of 5. Food was very nicely presented and tasty.Beach and pools are well maintained -- ocean is shallow enough for children to play. Great family activities held at poolside every day e.g. foam party, dance lessons, etc. Lots of excursions available. Country Express was a great experience for our 13 and 14 year olds.The rooms are clean but very tired. (H block). Housekeeping is VERY inconsistent. Replenishing water, mini-frig, towels, coffee etc. was hit and miss. Repairs were not done quickly but were done eventually. A/C worked, there was plenty of hot water and good water pressure for showers. Water for drinking is provided in bottles.
We booked this vacation for our family of 5 as a Christmas gift/surprise for our 3 kids. We have never gone all inclusive with the kids (11, 13 &16) and were very excited to do so. We wanted a water park so the kids had plenty to do, big rooms or joining rooms to fit our family together and different food options. We thought we found all of this at Sirenis but we were WRONG!!!!The beach was beautiful and the bar tenders were great, once you tipped them they seemed to pay more attention to you but remembered you all week. HOWEVER if our kids was something other than water or Cola they were more than once told No, my kids loved the Chocolate Monkey drink and were told at the swim up bar they were out or couldn't make it, minutes later other kids magically had that same drink, and were less a couple dollars.Our travel agent sent an email requesting joining rooms and we did as well. We both got the same response from the hotel saying they would do their best to accommodate our request which we thought was great....we booked and paid for 2 rooms as we hoped to all be together. When we checked in our room numbers we not sequential so I asked if they would be able to switch us to a joining room anywhere in the resort and we would not require the family suites (which I will come back to) the response was "we don't have joining rooms here" Good to know before booking...or when we sent two emails requesting this.We arrived around 8pm, were given a map and told to take the second left for building "K" no one showed us to our room, we saw signage telling that building K was to the right, we took it and of course it was wrong...two building K's at the resort but no signs for the other building that we could see. We arrived to our "Family Suite" made for families of 5 or larger, who are they kidding?!?! Thankfully we booked two rooms, you cannot fit 5 comfortably in these rooms. Our rooms did not look like they had been cleaned when we got inside, we didn't have hand towels or soap in the bathroom, no pillows on the couches, no blankets for the pull out couch and one room our AC was not working and the sliding glass door would not close so could not be locked. We called down to the front desk to have someone fix this, we waited half an hour called back and asked if we could go have dinner while someone came to fix this. After dinner it was still not fixed and nobody answered the phone at reception so we walked down to the desk, they finally sent someone up to look at this. I had settled the kids all into the room with AC, took all the pillows and blankets from the other room and everyone was settling to get some sleep when we got a call and were told we had to switch rooms. It was almost midnight I asked if we could wait till morning bc my kids were going to bed and I was told "No, we are sending someone up to come help with the bags now" Our new room had a light over the table that was not connected to any light switch we had to climb up on the couch and unscrew the bulb each night to turn it off and back up in the morning if we wanted it on, make you wonder how other things were wired.Sunday morning we met with our Air Transat Rep, Hugo who was fantastic for us, we told the kids they could go to the buffet while we did this and found that breakfast ended at 10am...lunch wasn't until 1pm. We went to book our A la Cart dinners we were looking forward to JADE which we were told was only open Saturdays and Sundays and it was fully booked for that night, PERFECT! We couldn't get into the Brazilian restaurant either for any night that week as it was closed. We were offered Route 66 which is burgers and fries, awesome glad we travelled all this way to eat food we can get every 5 feet back at home and Italian was available for Friday night at 9pm. None of this information was stated on the website.The water park is about a 4 minute walk up out the front of the resort, still inside the gated area but seemed to be open to other people not just hotel guests. They had a lot of the slides closed the week we were there which was disappointing for my kids, and for us as this was one of the main reasons we booked this resort. They did have a buffet for breakfast and lunch food there. You were only able to order Beer at the water park, no fruity drinks, no slushie ones just beer water and pop. Again disappointing. This was NOT stated on the website.The buffet food was okay. However you need to be very careful about the labelling of the food. Twice they had things mislabelled that I noticed and one unfortunately I ate, it said it was spinach filled mini ravioli and it was actaully stuffed with "beef" I do not eat red meat. When ordering drinks for dinner, buffet or a la cart, your ONLY options are Beer or Wine, kids can get pop or juice but if they want juice you have to get it themselves. The entertainment staff was great for the most part, there was always stuff going on and they interacted with the kids, put on shows at the pool and played games. We made it to one of the evening shows, "The Movies" which was fantastic. My only issue with them was the day my two youngest were playing volley ball in the pool (with the entertainment staff) they announced they were having an ice cream party at the beach as well, when my kids went to get ice cream they were told they could not have it as they were not participating in that particular game at the beach...I'm pretty sure this is ALL INCLUSIVE resort and who tells kids they cannot have ice cream?!The grounds keepers did a great job with the gardens and keeping them beautiful, I wish I could say the same for the maids for the presentations in the rooms and the hallways. The floors always seemed to be over looked, our maid dropped our garbage can outside our door on Thursday and Saturday we still walked by a french fry and an Advil that fell out. There was a bag of garbage at the top of the stairs that sat there for 5 days.Anytime I had a question and went to reception to ask I was sent to the other reception desk, didn't matter which desk I went to first they always seemed to pass me off to someone else.WIFI is only free for an hour a day, it cost $40 for the week for ONE device.Bank machine didn't work on site, you had to take a taxi with your passport and credit card to get money out at the "bank" off site...that doesn't sound dangerous at all.At the end of the day we made this vacation the best we could with what we were given. We will not return to this resort nor would I recommend anyone else to travel there.
I always try to be a very pragmatic reviewer. I've been to the DR a few times now and I know that if I'm booking a 5 star I'm not likely to get anywhere near a 5 star. That's fine. The price I paid wasn't 5 star either.The reviews for this hotel are very schizophrenic and I'll explain why. Basically you have 2 hotels, a good one and a bad one. The good one (Tropical) provides renovated 3/4 star rooms and the bad one (Cocotal) provides fairly bad 1/2 star rooms. The room can make the difference to a review, trust me!In addition to the two dramatically different hotels, there's also a class system in place. In first class you get the best of everything. This is the Sirenis VIP club. These people are almost completely separated from everyone else and probably have a good overall experience. The second class consist of the people who have a good tour operator that ensures that their guests aren't put into the 1 star rooms. And they ensure other perks such as beer in the mini bar etc. The third class are the people who are put into the 1 star rooms and don't even get a beer in the fridge. They're also given the old beach towels while 1st and 2nd class get newer ones (no joke).Me and my family we're in 3rd class. We were put into a ground floor old rotting room that smelled strongly of humidity. It was so strong that all of our clothes stank after a day or two and nothing ever dried (almost all rooms face north so no sun drying is possible). The room had an old bed and an old sofa, two old lamps that weren't linked to any light switch even if there were lots of switches in the room that did nothing. There was a minibar that was so loud you actually needed to unplug it at night. The bathroom was barely acceptable, a little bit mouldy and came directly from 1992. There was also another quirk whereby if it rained at night (it did almost every night) something would happen with the drainage meaning that the sink would emit a strong sewage smell that you could do nothing about. You had to go to sleep with the humidity and the sewage. Some might say I'm complaining about the Carribbean nature but it wasn't like this in any other hotel I've stayed in. Two of them where I paid less. And in those places I didn't wake up feeling congested every morning. One tip for people going to this hotel is to ensure that you're going to get a renovated room before you go or even book. Check with your operator. If they're subcontracting, check who the ground operator is. In my case it was nexus tours, if you're with them, you're getting the 1 star accomodation.There were a few positives though and that's what brings this review up to 2 stars. The beach is nice. Most of the staff are nice. The buffet is standard, no better or worse than any other 3 star, although (slightly negative again...) the restaurant could get a bit chaotic at times and have more of a canteen feel. One night we even had to clear and remake our own table. This only happened once but it was on the first night so wasn't that impressed. And there was a real scarcity of baby chairs (that were never cleaned). Back to positive, the swimming pool is really quite impressive and yes there are a few tiles missing but nothing that unusual. And the bar men are all quite friendly. The concierge people seem nice too but I spent most of the time avoiding them because I didn't want to be sold stuff.So overall this hotel failed badly on the room. For me the room tainted the whole trip to the point that I would never choose this hotel again or even the Sirenis brand. I actually find it quite offensive that they put 5 stars on their front gate then have the nerve to put people in these rooms.
18 of us, ranging in age from 6 to 63 stayed for a week in 7 rooms. The first few days were quite quiet as the resort seemed only about half full. However, as Christmas approached, busloads of guests arrived every few hours and things got much more crowded. Still, overall, it was a very enjoyable vacation.The rooms were all recently renovated and quite lovely and comfortable. Our only complaints were that the restocking of towels, toiletries and mini fridge items was very sporadic. In a room where 3 people were staying, only 1 bath towel was provided. Our shampoo, bath gel and beer were not restocked after the first day. On the 2nd day, we complained to the front desk. Towels were delivered to the room with 3 guests for the rest of our stay. Our shampoo and bath gel was replenished the day after complaining to the Air Transat rep, however the beer was not. On our final day, I completed a survey on a computer outside the buffet and mentioned that our shampoo, bath gel, beer and now, bath mat were not being restocked. When we returned to our room to pack after midnight, we saw stacks of towels, dozens of bottles of shampoo and bath gel and, finally, 2 beer! My advice would be to fill out the survey as soon as you have issues. It seems to get to where it needs to be.The food was quite good throughout the resort. The buffet has a huge variety but, as mentioned in many reviews, most items are not at the right temperature (usually not hot enough). We ate at the Japanese restaurant, the Italian and the Tex Mex. Most of our group preferred the Tex Mex but it was not difficult to find something to enjoy at all of them.The beach was a little disappointing having just been to Cuba. There is a small roped off section where one does not need to have water shoes on in order to swim. There is a lifeguard on duty most of the daylight hours. The big turnoff was the huge amounts of seaweed that piled up day after day. On two occasions, a front loader was brought in to remove some of it. The pile was so large that the machine had to actually drive up it to dump more on! That said, the beach is quite wide and plenty of beach chairs are available. Only on the last 2 days did we have difficulty finding enough chairs to place together.The pool is lovely! Lots of deeper and shallower areas to explore kept everyone happy. It was a comfortable temperature and the swim up bar was well frequented.The lobby is amazing, certainly one of the best I have seen. There are plenty of chairs and couches with coffee tables that make a wonderful area for chatting out of the rain or playing a game after dinner. Bar service was quite good and Maryleydi was definitely our favourite waitress!We did use the waterpark and enjoyed it, but only once. I think some of our party did go a second time. It is a short, pleasant walk from the resort and the snack bar serves a decent lunch.All in all, it was a great trip. I would recommend this resort for a family getaway.
Just went with my family of 4, 2 children under 10. We had the 'gold' bracelets which allowed us access to both buffets (one had air conditioning and the other not).1. Items were stolen from our room, cell phone and money. They charge you to use the safe in the room, which, staff can access. Our cell phone had a sticker on the back which we found stuck to the housekeeping cart a few days later. THEY DID NOTHING ABOUT THIS just filed a 'report'. 2. Kids club: as advertised, however there was no programming for children that we saw. There was a hut with small chairs, NO ACTIVITIES. Games room is a small, plain room, a 10 minute walk from hotel, with a pool table, foosball and ping pong? But you have to walk across the way to the 'gym' and get the equipment if you want to play any of it.3. Housekeeping: they took all of our towels, and DID NOT REPLACE any. We had one face cloth for a few days. Housekeeping would just open the door, only twice did they knock. They would come in at all hours of the day, multiple times of the day. Our bathroom was dirty when we arrived, and never cleaned while we were there. 4. Towels in general: they were continually running out. Never enough towels.5. Beach was covered with seaweed and guck. I know this is outside of their control, however disappointing when you expect the white sand. 6. Pool was worn with missing tiles, black mould in the grout. 7. Bi-weekly vendors were verbally aggressive with their sales, targeting my children. 8. Water park: is not 3 minutes from lobby. It is an approximate 15 min walk. It is faded, older than all pictures we could find. On the weekend, it was very busy, assuming community members could attend? They were asking my family for our items, we did not feel safe.9. New years eve: almost didn't have a dinner for us since we had just arrived and hadn't 'reserved' a dinner for ourselves. Thank goodness a concierge took an hour of his time to help my family get something to eat.10. Booking 'a la carte' was a difficult experience, and required perseverance. Food was mediocre, often cold.Please select another resort. We were actually the only travellers on our flight that went to this resort.....what a mistake. Won't return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour snacks
- 1 la carte dinner per person/week at each specialty restaurant w/reservations
- Unlimited Domestic and International drinks from 9am-Midnight
- Wine with lunch and dinner
- In-room mini-bar w/soft drinks & water, replenished daily
- Introductory scuba diving lesson in pool
- Day & night tennis until 8pm
- Beach volleyball
- Use of gym and steam bath
- Aqua aerobics
- Daily activities
- Nightly entertainment
- Entrance to disco (drinks extra)
- Full exchange privileges with Sirenis Tropical Suites next door
- 427 rooms
- Main buffet restaurant
- 6 a la carte restaurants: Creperie, Chinese, Steakhouse, Mexican, Italian and Seafood, dress code & reservations required
- Gourmet restaurant (supplement applies)
- Several bars including A/C Poolside bar and Swim-up bar
- 2 swimming pools
- Aquagames park
- Kids pool
- Tennis courts
- Gift shops
- Games room w/billiards
- Massage services (fee)
- Internet cafe (fee)
Hotel Rooms include:
- 2 double beds
- Ceiling fan
- Satellite TV
- Mini-bar (replenished daily)
- In-room safe (fee)
- Full bathroom
- Balcony with ocean or garden view
- Max occupancy 3 adults or 2 adults & 2 kids
Kids Deals - Two children 6 & under stay and eat free when sharing a room with adults; pay airfare and transfers only. Please inquire for further details.
For the Kids - For the Kids - Mini Club (ages 4-12) where kids can enjoy supervised activities daily. Themed Caribbean Pirates children's area for 4-11yr olds with 10 children's water slides and 4 splash barrels. Children's area for 4-11 yr olds with water jets and sprinklers. Children's swimming pool for 2-4 yr olds with animal statues and water sprinkler. Playground, games room and Babysitting services available (fee).
Stay at 1, Play at 2! - Guests staying at the Sirenis Cocotal have exchange privileges with the Sirenis Tropical Suites next door (including Vegetarian a la carte restaurant).
Honeymooners - Receive a fruit basket and bottle of sparkling wine & rum in room, breakfast in bed on first day, a la carte dinner at the Gourmet restaurant, a room upgrade (subject to availability at time of check-in), and a surprise gift. Must be booked within 2 months of wedding. Request when booking. Requires proof of marriage certificate at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sirenis Cocotal Beach Resort Casino & AquagamesPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas Uvero Alto Macao Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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