Sirenis Tropical Suites Casino & Aquagames
- What's Included
- All Inclusive Features
We traveled as a family myself, my husband, Daughter and mother-in-law, nice resort, very big and only the club members got driven around n golf carts. Beds were very hard and tons of little ants in our rooms if you left some pop or some of your drink in your cup overnight it was full of ants in the morning, bathroom was ok but we had issues with our toilet not always flushing and not being able to drain our bathtub. Food was good, people were good, vendors very pushy at night time. I will not be returning to this resort.
Rooms are located in several three storey buildings. Location is central to beach, pools, lobby and restaurants. Buffet has plenty of variety for adults, vegan and kids. Dining room is well staffed, clean and mostly friendly staff. A la carte restaurants are difficult to book. We had to keep checking with concierge but managed to get reservations in 3 of 5. Food was very nicely presented and tasty.Beach and pools are well maintained -- ocean is shallow enough for children to play. Great family activities held at poolside every day e.g. foam party, dance lessons, etc. Lots of excursions available. Country Express was a great experience for our 13 and 14 year olds.The rooms are clean but very tired. (H block). Housekeeping is VERY inconsistent. Replenishing water, mini-frig, towels, coffee etc. was hit and miss. Repairs were not done quickly but were done eventually. A/C worked, there was plenty of hot water and good water pressure for showers. Water for drinking is provided in bottles.
First of all, let me start out by stating that I only write reviews in very rare occasions. The purpose of my review is to war and help other tourists, and give advice on your resort decision. If after reading my review you still go there, good luck :)Let's break it down. 1) Ocean: They do clean the beach from seaweed, however the ocean is rather muddy and wavy in this area. The beach is nice2) The pool and water-park areas: The pool is near the ocean, and it often smelled like a public washroom. With the right amount of drinks it is possible to enjoy it. They did have a pool bar, and various in-pool activities. The snack-bar by the pool requires you to wear a shirt, so there's that... The water-park is in an entirely opposite direction from the pool and the ocean. It's about a 5 minute walk from the lobby, and the lobby is another 7 minute walk from the beach. They do not have golf carts driving people, unless you're VIP (which is a whole other rubric which I'll get to) The water-park was nice and fun, although many other tourists did complain to have gotten injured there, particularly in the "bowl" ride3) "Regular people" versus "VIP" people: The resort is split into 'regular' and 'vip' sections. VIP people get a different area of the pool, beach, and extra restaurants in which food doesn't taste like garbage :) But if you select VIP, prepare to pay up and be dragged into various "shareholder" seminars. 4) Staff: If you're bringing your daughters over the age of 12, be ready for every second male employee to be offering them sex. It is absolutely disgusting, and after a the first few such offers I started being very rude and they seemed to go away. They do not care about your age. It is completely unprofessional. The kitchen staff were very nice and worked very hard, tip them well The bartenders are also nice, and made great drinks. The housekeepers did their best, but rarely brought new towels, and never changed t=your bed - they just tidy it up, and you sleep on the same sheets all week. Plus when I checked in there was other people's hair on the sheets. Considering the rest, I did not make a big deal of it. Privacy is also an issue. They do not have "do not disturb" signs on any of the doors. So whether you're on the toilet or butt-naked a housekeeper feels perfectly fine walking in and doing her job...No privacy.4) Food: Some food was really great. The pasta was good, all the veggies, salads and fruits and fruit juices. However the eggs in the morning ALWAYS had egg shells in them. The meat tasted like car tired, no lie. I pretty much went vegan for the week...The "A la Cart" restaurants were very good however, so try to get as many of those as you can. They also have "tex-mex" mights and the guacamole was absolutely perfect!5) The lobby/management treatment: They do not like people who complain about anything, even though the tourists pay a lot of money to be there, and are trying to help improve their current situation. They shut you up by convincing you that everything is fine. No thanks. I have been to other 5 star resorts in Punta Cana, and NEVER have I been so disrespected and humiliated as in this resort. I also broke a tiny bottle of Mama Juana in the gift shop and they made me pay for it. Apparently accidents do not happen in sirenis. Cheap bastards.6) Entertainment and animation : These guys deserve FIVE stars!! They worked their butts off. They are great dancers, and they were the light in the dark tunnel who made the stay bearable. If you can - tip them. They engaged the public very well, and their energy was incredible. I sincerely hope they look for jobs at other resorts where they will be appreciated much more.7) Rooms: The "non-renovated" rooms are crap. Ants, bugs, one person found a dead rat in the closet. The balcony door was so hard to open that a small child definitely wouldn't be able to do it. The mini-fridge made horrendous noises. And the renovated rooms had issues with hot water (people didn't have it for 2-3 days until it was fixed) or their TV's didn't work etc. Plus I paid for a renovated room and still got placed into a non-renovated room.To sum up: If you're set on going to Punta Cana - go to Bahia resorts or RIU resorts. Emotions and Breathless are apparently good too (or so I've heard). Do not go to this godforsaken place. Whoever the owner is should wake up and stop being so cheap. If they worked on their issues I'm sure it would be a great place to stay, however I just do not see them doing anything about anything. Never again. Best of luck.
We booked this vacation for our family of 5 as a Christmas gift/surprise for our 3 kids. We have never gone all inclusive with the kids (11, 13 &16) and were very excited to do so. We wanted a water park so the kids had plenty to do, big rooms or joining rooms to fit our family together and different food options. We thought we found all of this at Sirenis but we were WRONG!!!!The beach was beautiful and the bar tenders were great, once you tipped them they seemed to pay more attention to you but remembered you all week. HOWEVER if our kids was something other than water or Cola they were more than once told No, my kids loved the Chocolate Monkey drink and were told at the swim up bar they were out or couldn't make it, minutes later other kids magically had that same drink, and were less a couple dollars.Our travel agent sent an email requesting joining rooms and we did as well. We both got the same response from the hotel saying they would do their best to accommodate our request which we thought was great....we booked and paid for 2 rooms as we hoped to all be together. When we checked in our room numbers we not sequential so I asked if they would be able to switch us to a joining room anywhere in the resort and we would not require the family suites (which I will come back to) the response was "we don't have joining rooms here" Good to know before booking...or when we sent two emails requesting this.We arrived around 8pm, were given a map and told to take the second left for building "K" no one showed us to our room, we saw signage telling that building K was to the right, we took it and of course it was wrong...two building K's at the resort but no signs for the other building that we could see. We arrived to our "Family Suite" made for families of 5 or larger, who are they kidding?!?! Thankfully we booked two rooms, you cannot fit 5 comfortably in these rooms. Our rooms did not look like they had been cleaned when we got inside, we didn't have hand towels or soap in the bathroom, no pillows on the couches, no blankets for the pull out couch and one room our AC was not working and the sliding glass door would not close so could not be locked. We called down to the front desk to have someone fix this, we waited half an hour called back and asked if we could go have dinner while someone came to fix this. After dinner it was still not fixed and nobody answered the phone at reception so we walked down to the desk, they finally sent someone up to look at this. I had settled the kids all into the room with AC, took all the pillows and blankets from the other room and everyone was settling to get some sleep when we got a call and were told we had to switch rooms. It was almost midnight I asked if we could wait till morning bc my kids were going to bed and I was told "No, we are sending someone up to come help with the bags now" Our new room had a light over the table that was not connected to any light switch we had to climb up on the couch and unscrew the bulb each night to turn it off and back up in the morning if we wanted it on, make you wonder how other things were wired.Sunday morning we met with our Air Transat Rep, Hugo who was fantastic for us, we told the kids they could go to the buffet while we did this and found that breakfast ended at 10am...lunch wasn't until 1pm. We went to book our A la Cart dinners we were looking forward to JADE which we were told was only open Saturdays and Sundays and it was fully booked for that night, PERFECT! We couldn't get into the Brazilian restaurant either for any night that week as it was closed. We were offered Route 66 which is burgers and fries, awesome glad we travelled all this way to eat food we can get every 5 feet back at home and Italian was available for Friday night at 9pm. None of this information was stated on the website.The water park is about a 4 minute walk up out the front of the resort, still inside the gated area but seemed to be open to other people not just hotel guests. They had a lot of the slides closed the week we were there which was disappointing for my kids, and for us as this was one of the main reasons we booked this resort. They did have a buffet for breakfast and lunch food there. You were only able to order Beer at the water park, no fruity drinks, no slushie ones just beer water and pop. Again disappointing. This was NOT stated on the website.The buffet food was okay. However you need to be very careful about the labelling of the food. Twice they had things mislabelled that I noticed and one unfortunately I ate, it said it was spinach filled mini ravioli and it was actaully stuffed with "beef" I do not eat red meat. When ordering drinks for dinner, buffet or a la cart, your ONLY options are Beer or Wine, kids can get pop or juice but if they want juice you have to get it themselves. The entertainment staff was great for the most part, there was always stuff going on and they interacted with the kids, put on shows at the pool and played games. We made it to one of the evening shows, "The Movies" which was fantastic. My only issue with them was the day my two youngest were playing volley ball in the pool (with the entertainment staff) they announced they were having an ice cream party at the beach as well, when my kids went to get ice cream they were told they could not have it as they were not participating in that particular game at the beach...I'm pretty sure this is ALL INCLUSIVE resort and who tells kids they cannot have ice cream?!The grounds keepers did a great job with the gardens and keeping them beautiful, I wish I could say the same for the maids for the presentations in the rooms and the hallways. The floors always seemed to be over looked, our maid dropped our garbage can outside our door on Thursday and Saturday we still walked by a french fry and an Advil that fell out. There was a bag of garbage at the top of the stairs that sat there for 5 days.Anytime I had a question and went to reception to ask I was sent to the other reception desk, didn't matter which desk I went to first they always seemed to pass me off to someone else.WIFI is only free for an hour a day, it cost $40 for the week for ONE device.Bank machine didn't work on site, you had to take a taxi with your passport and credit card to get money out at the "bank" off site...that doesn't sound dangerous at all.At the end of the day we made this vacation the best we could with what we were given. We will not return to this resort nor would I recommend anyone else to travel there.
I always try to be a very pragmatic reviewer. I've been to the DR a few times now and I know that if I'm booking a 5 star I'm not likely to get anywhere near a 5 star. That's fine. The price I paid wasn't 5 star either.The reviews for this hotel are very schizophrenic and I'll explain why. Basically you have 2 hotels, a good one and a bad one. The good one (Tropical) provides renovated 3/4 star rooms and the bad one (Cocotal) provides fairly bad 1/2 star rooms. The room can make the difference to a review, trust me!In addition to the two dramatically different hotels, there's also a class system in place. In first class you get the best of everything. This is the Sirenis VIP club. These people are almost completely separated from everyone else and probably have a good overall experience. The second class consist of the people who have a good tour operator that ensures that their guests aren't put into the 1 star rooms. And they ensure other perks such as beer in the mini bar etc. The third class are the people who are put into the 1 star rooms and don't even get a beer in the fridge. They're also given the old beach towels while 1st and 2nd class get newer ones (no joke).Me and my family we're in 3rd class. We were put into a ground floor old rotting room that smelled strongly of humidity. It was so strong that all of our clothes stank after a day or two and nothing ever dried (almost all rooms face north so no sun drying is possible). The room had an old bed and an old sofa, two old lamps that weren't linked to any light switch even if there were lots of switches in the room that did nothing. There was a minibar that was so loud you actually needed to unplug it at night. The bathroom was barely acceptable, a little bit mouldy and came directly from 1992. There was also another quirk whereby if it rained at night (it did almost every night) something would happen with the drainage meaning that the sink would emit a strong sewage smell that you could do nothing about. You had to go to sleep with the humidity and the sewage. Some might say I'm complaining about the Carribbean nature but it wasn't like this in any other hotel I've stayed in. Two of them where I paid less. And in those places I didn't wake up feeling congested every morning. One tip for people going to this hotel is to ensure that you're going to get a renovated room before you go or even book. Check with your operator. If they're subcontracting, check who the ground operator is. In my case it was nexus tours, if you're with them, you're getting the 1 star accomodation.There were a few positives though and that's what brings this review up to 2 stars. The beach is nice. Most of the staff are nice. The buffet is standard, no better or worse than any other 3 star, although (slightly negative again...) the restaurant could get a bit chaotic at times and have more of a canteen feel. One night we even had to clear and remake our own table. This only happened once but it was on the first night so wasn't that impressed. And there was a real scarcity of baby chairs (that were never cleaned). Back to positive, the swimming pool is really quite impressive and yes there are a few tiles missing but nothing that unusual. And the bar men are all quite friendly. The concierge people seem nice too but I spent most of the time avoiding them because I didn't want to be sold stuff.So overall this hotel failed badly on the room. For me the room tainted the whole trip to the point that I would never choose this hotel again or even the Sirenis brand. I actually find it quite offensive that they put 5 stars on their front gate then have the nerve to put people in these rooms.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited International brands, Domestic beer & drinks and House Wine from 9am-Midnight
- Room service
- Christmas and New Year's Gala Dinners
- Introductory scuba diving lesson
- Exercise classes
- Spanish lessons
- Dance lessons
- Kids' Clubs
- Daily activities
- Nightly entertainment
- Full exchange privileges with Sirenis Cocotal next door
- 389 rooms in twenty 2 to 3-storey buildings
- 2 buffet restaurants
- 7 a la carte restaurants, dress code & reservations required
- 7 bars including Swim-up bar
- Sports bar
- 2 outdoor pools
- Aquagames park
- 4 (lit) tennis courts
- Driving range
- Shopping on-site
- Fitness facilities
- Beauty salon
- Dive shop on-site
- Scuba diving on-site (fee)
- Internet access (fee)
- Golf 45 minutes away
Superior Junior Suite includes:
- 2 double beds
- Ceiling fan
- Living area
- Sofa bed
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or patio
- Max occupancy 5 up to 4 adults
1-Bedroom Suite: same as above but with separate bedroom with 1 king-size or 2 double beds.
Kids Deals - Kids 2-6 stay and eat free when sharing a room and existing bedding with 1 adult; pay air and transfers only. Max 2 kids.
For the Kids - Mini Club (ages 4-12) where kids can enjoy supervised activities daily. Themed Caribbean Pirates children's area for 4-11yr olds with 10 children's water slides and 4 splash barrels. Children's area for 4-11 yr olds with water jets and sprinklers. Children's swimming pool for 2-4 yr olds with animal statues and water sprinkler. Playground, games room and Babysitting services available (fee).
Stay at 1, Play at 2! - Guests staying at the Sirenis Tropical Suites have exchange privileges with the Sirenis Cocotal Beach Resort next door.
Honeymooners - Receive a room upgrade (if available at time of check-in), 1 romantic dinner in a la carte restaurant, breakfast in room on first day, bottle of sparkling wine and bottle of rum, fruit basket and a surprise gift. Valid for travel up to 2 months after wedding prior to arrival. Request when booking. Requires proof of marriage certificate at check-in.
Upgrade Your Package! - For a small surcharge upgrade your package to a Superior VIP Room with lots of great extras! Please inquire for prices.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sirenis Tropical Suites Casino & AquagamesPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas Uvero Alto Macao Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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