Sirenis Tropical Suites Casino & Aquagames
- What's Included
- All Inclusive Features
I just come back from this lovely place and i have the best holiday ever... I was part of a group of 28 people and we all agreed that the hotel was a big part of our brilliant holiday. The staff was really friendly specially Alexandra and Jose Luis(Restaurant Manager) from the buffet restaurant they were extremely helpful and meet all our expectations. The food was gorgeous and it had loads to choose from.
So I'm a week into my 2 week holiday and after stressing bout weather .... well I need not of its absolutely roasting haven't seen a drop of rain.The hotel grounds are beautiful and kept immaculate I have to say. Our room is ok yes it's dated but so far no problems. We are block A so in the older rooms by restaurant.... I believe their are new rooms but can't say what they are like Food here is ok always find something to eat. The al la carte Japanese and Italian were out this world absolutely lovely and highly recommend The steak house we wasn't impressed at allTonight we going tex mex so hope we enjoy as much Staff- animation team are superb work so hard and go out there way day and night to entertain uHowever apart from Gigi and two member of restaurant staff the others I find so rude and so in helpfulWeekly markets on the hotel are nice to browse but hassle every time u say no this annoys me no should mean noPool and beach are just beautiful honestly so nice My only gripe been here a week and haven't seen that pool area (where's the lounger are) cleaned once There is rubbish there from when we came which I don't find acceptableMaids don't restock out Mini bar had to complain daily to reception to get even water Waterpark- great bonus for the kids couldn't spend whole day there not enough to occupyOverall havin a great holiday we don't do same hotels like to try new places but it's a great hotel with some jiggles which can be easily rectified
Our family group of 6 members travelled to this resort for a long Easter Weekend vacation. When we arrived our rooms were not ready so they said you can leave your suitcases here in the lobby under the care of the Bell Captain and go swim for an hour. An hour later we returned, still not ready! Another hour and a half later we returned to lobby finally they had 2 temporary rooms available. We collected our luggage, the last ones still there, and went to our rooms. Once there my daughter discovered her iPad had been stolen out of her suitcase, they left the cover behind. It was immediately reported to the manager. He said they would check the videos and see what happened. We returned to the lobby the next morning and the manager still hadn't checked the videos. Two days they advised us that we needed to fill out a paper report. Once that was done they said now it will take 48 hours! It had already been 48 hours. Management did nothing to locate the person who stole the iPad. Once we returned home, my daughter was able to lock the iPad put on a message that it was stolen and please return it to Sirenis resort no questions asked. The person who had possession of it changed it to this iPad belongs to Kenny D! and then took pictures of his home and family! My daughter called the resort and passed on the information and pictures and once again waited to hear from management. The person in possession of the IPad got it unlocked, took more pictures, so my daughter had to wipe it back to factory reset. When management finally got back to her they said there was nothing on the tapes, couldn't help her, sorry! They did absolutely nothing to help locate the iPad, just gave us lip service until our stay was over. Other complaints: the first night in second room my daughter went to go to bed and there was blood on the sheets! They called and asked for fresh sheets which they finally got 2 hours later. My bed was very uncomfortable and the pillow flat enough to be non existent. Thankfully we went to the water park the first full day we were there because they closed it without warning the next day for several days. Same thing happened with the one restaurant! And the safe in our room was broken. One good thing was the staff who provided the entertainment went all out every day to run games, exercise, dance programs for all those who wanted to participate. Because it was prime time travel it wasn't the most inexpensive trip and was a huge disappointment.
The grounds, pool and beach are lovely, need some work but they try hard to keep it the best it can they are always out clearing the beach from seaweed and cleaning the pool etc.Most of the staff are very friendly although some are very ignorant especially reception staff, don't expect much help!!It is currently very quiet due to the renovation work almost half is shut so we enjoyed the pick of the pool beach etc, that said we had to experience work going off next to our room, serious renovation work, drills, jack hammers (incredibly loud) which meant no afternoon nap or chill out, only answer is you can move rooms!! There was no notice the staff didn't even know what was happening the works were not sectioned off (see photos) lift shaft was left open and tools wires etc left all over with rebar sticking out !!! They only boarded it up after my complaint, 1st of many!!He shops are ridiculous expensive so bring everything you need, £6 for a large bag of crisps!!Try the trip to Soana island we did the full day, very beautiful!Also in the restaurant go furthest from the entrance sit in Joana's section she is very nice always looks after you and especially if you have little ones kept our table for us and made sure we had drinks ready for us, brilliant!Make of it what you will, we did have a lovely time with the exception of some terrible instances, but if you are at all picky or expecting 4 star then you will be very disappointed!!
The room was musty smelling, still can't get the scent out of our clothes and they have been laundered twice.The food was terrible, not prepared properly,We found a fruit bat in our room.We had a leak in the ceiling that took 8hrs. to get repaired.Over all it was the most disgusting resort we have stayed at, the staff weren't friendly or helpful.My husband ended up with food posioning and a visit to there medical clinic to recieve medical treatment.I would not recommend this place to anyone.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited International brands, Domestic beer & drinks and House Wine from 9am-Midnight
- Room service
- Christmas and New Year's Gala Dinners
- Introductory scuba diving lesson
- Exercise classes
- Spanish lessons
- Dance lessons
- Kids' Clubs
- Daily activities
- Nightly entertainment
- Full exchange privileges with Sirenis Cocotal next door
- 389 rooms in twenty 2 to 3-storey buildings
- 2 buffet restaurants
- 7 a la carte restaurants, dress code & reservations required
- 7 bars including Swim-up bar
- Sports bar
- 2 outdoor pools
- Aquagames park
- 4 (lit) tennis courts
- Driving range
- Shopping on-site
- Fitness facilities
- Beauty salon
- Dive shop on-site
- Scuba diving on-site (fee)
- Internet access (fee)
- Golf 45 minutes away
Superior Junior Suite includes:
- 2 double beds
- Ceiling fan
- Living area
- Sofa bed
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or patio
- Max occupancy 5 up to 4 adults
1-Bedroom Suite: same as above but with separate bedroom with 1 king-size or 2 double beds.
Kids Deals - Kids 2-6 stay and eat free when sharing a room and existing bedding with 1 adult; pay air and transfers only. Max 2 kids.
For the Kids - Mini Club (ages 4-12) where kids can enjoy supervised activities daily. Themed Caribbean Pirates children's area for 4-11yr olds with 10 children's water slides and 4 splash barrels. Children's area for 4-11 yr olds with water jets and sprinklers. Children's swimming pool for 2-4 yr olds with animal statues and water sprinkler. Playground, games room and Babysitting services available (fee).
Stay at 1, Play at 2! - Guests staying at the Sirenis Tropical Suites have exchange privileges with the Sirenis Cocotal Beach Resort next door.
Honeymooners - Receive a room upgrade (if available at time of check-in), 1 romantic dinner in a la carte restaurant, breakfast in room on first day, bottle of sparkling wine and bottle of rum, fruit basket and a surprise gift. Valid for travel up to 2 months after wedding prior to arrival. Request when booking. Requires proof of marriage certificate at check-in.
Upgrade Your Package! - For a small surcharge upgrade your package to a Superior VIP Room with lots of great extras! Please inquire for prices.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sirenis Tropical Suites Casino & AquagamesPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas Uvero Alto Macao Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.