Sirenis Tropical Suites Casino & Aquagames
- What's Included
- All Inclusive Features
Spent two weeks at Sirenis in November 2017 with family. Check in was pretty quick, was greeted with a drink which was nice in the heat. On the first night it started to rain and as a result the whole room flooded - we woke up at 3am to the floor covered in water - luckily we managed to notice this before the morning. We changed rooms and the second one was a bit better however the Air conditioning unit was broken and could not switch off - even maintenance didn’t know. Whilst it is nice to have it in the hot weather, it did make the room freezing at night. Some lights didn’t work in the room and the hairdryer plug was coming loose off the wall in the bathroom - not very safe. Beds are hard and pillows lumpy.Housekeeping can be a bit of a problem - some days they clean at 10am, some days we didn’t get the room done until 5pm. Towels aren’t always replaced; they have a shortage so have to come back later on in the evening so not great if you want a shower at lunch and have wet towels from the morning. The food in the main restaurant was good and we had no problem - plenty of choice. Ana was absolutely fantastic and we can’t thank her enough - always smiling and so friendly and hard working! we visited the Italian which was lovely - the tex mex wasn’t as good. It does take quite a while to get served at the bars. When we arrived we were assigned the concierge Ricky - not much help. We got invited to a time share meeting on the third day which we were not interested in but kept getting told to go. On the morning of the meeting my mother got ill and was in bed sick - however he just stood outside our door when I️ explained we wouldn’t be coming and in the end she got out of bed and said she wasn’t well - she had been to the doctor - but he still kept saying it was important. After that we didn’t see him at all for the rest of the holiday.There is a lot of work going on but to be honest; it didn’t really bother us. The beach was lovely; no seaweed and the ocean warm.The pool was okay; some tiles missing in the pool and a bit dirty but always plenty of sun beds.Safes in the room are not free and you have to pay for - WiFi we managed to get two devices for free in our room which was lucky - otherwise it is 60USD per device for two weeks. It worked all over the hotel including the beach. Whilst there were some good parts, we probably won’t return, the hotel is quite dated and old now and the renovation is needed
Upon checking into oceanfront view for seven nights we found the following. Front door handle came off in my hand, sliding door wouldn’t lock so we couldn’t secure our room but the safe cost $3 a day. No pillow cases, blood on pillows, black mild in shower and the food and drinks were terrible. Made cafeteria food seem appealing. No internet in rooms and $6 per hour in lobby. To top it off when we checked out the next morning after one night/6 days early staff didn’t bat an eye, ask a question why or frankly to even seem to care.Breathless here we come!
Visited Sirenis Punta Cana Nov. 1-8. Resort was under some construction but really didn’t effect our trip. We had black bracelets so had great amenities. Alvin the chipmunk was the best....Checked on us everyday on the beach and then at the show to make sure we didn’t need anything. He even did some country line dancing with us.....a coupe of us took the bicycle tour offered and he was our guide. Always watching out for our safety. He was a blast.... on the beach our server Fior was great, always had drinks in our hands,and they were the best mudslides.... always a smile to go with it...... we have traveled to many resorts in Mexico and the Dominican so in comparison the food was average, drinks excellent, good WiFi once we got setup, shows are slightly cheesy, exception circus show was great. The staff makes this resort what it is. Water park was a lot of fun and staff there was also exceptional. Rooms are nice, coffee pots, water, frig with beer and liquor. Changed out towels twice a day. Would like to go back after they are done making it a Grand Sirenis, it will be great.
My family and I had a lovely holiday. We relaxed and used the pretty beach, beautiful sands and warm ocean to relax. This hotel was far from perfect and we were disappointed.We arrived after a long flight and transfer, tired and hot! Had to queue at reception for ages and was not even offered a drink! The room was dated and tired, but it was clean (ish!) And clean towels everyday. The mini bar wasn't replenished but bottled water was left daily. The main buffet restaurant was huge and chaotic! Food was varied but the standard not brilliant. We went to the same area and were mostly served by Jacqueline, she was great. Nothing too much trouble and very kind. We have been to the dominican before and expected the kind of service she gave us from everyone! No chance! Most staff were bored, unhelpful and miserable! We visited two a la carte restaurants, most were closed for refurb, as were alot of the rooms, this wasn't mentioned by TUI when we booked, only room refurb. Mexican and Asian restaurants we visited and had a lovely time in both, especially the Asian.The pool was huge, our costumes turned green! The sun beds and floors were never cleaned, again not what we've had before in the dominican.The water park was closed Monday and Tuesday, not mentioned when we booked and we only had a week so this was really disappointing. We arrived at the water park just before 9. A guy let us and we chose beds. Then a lifeguard approached us, loud and aggressive told us to move and leave for 5 mins as they were closed. We explained that we had been welcomed in, we would be happy not to enter the pools and wait for slides. He really wanted us to leave but we refused. He finally said ok.but we realised he wanted our beds!!! He reserved all the beds for what he said were his "friends"!!!!! Locals arrived.. and we watched them be served by the bar staff all day.. drinks and food! We did feel unwelcome there. The lifeguards even told my children off for swimming in t shirts! The sun was strong and I wanted them to be safe. We chose the hotel partly for the slides but lasted one morning and were really disappointed. The toilets were also disgusting at the water park.I would also like to mention the concierge Miguel. He harassed us to spend time with him for the time share scam, once he realised we were not going to waste any of our week holiday he was not interested in us. I know some others holiday makers we spoke to felt rather intimidated by him. He booked the a la carte tables for us which was all we asked him for. Other than that we avoided him. There were no soveniors to buy from sellers on the beach, they came a couple of evenings into the hotel.. they were expensive and also pushy. There were also alot of sales all day.. disturbing you on your sunbed, excursions and hotel extras like massage and hair braid. These were not as bad but you had to keep saying no. We had to pay extra for a safe and Wi-Fi. Reception were not very friendly and we only saw the rep briefly once. We had a lovely holiday. We made the best of our week in the beautiful sunshine. But I would not return to this hotel. It seemed they only wanted their black band guests. A hotel should make every guest feel special.
Booked superior room for 2 weeks. On arrival we were offered a room with 1 bed and as I am here with my daughter this was not acceptable. They then quickly changed our room so we 2 beds but on arrival to the room we were not happy. We complained 4 times. Toilets wouldn't flush, rooms flooded and not bath mats available. Had to chase up new towels water and soft drinks frequently. We told we would have beer in mini bar bit after 10 days we still haven't received any. We have now discovered after speaking to people in our block that they have down graded us since arrival although reception have told us they haven't done so. We have visited the Dom Rep over 10 times and never stayed in a place like this. Meeting with reception at 1pm today to hopefully get it sorted after 10 Days!!!!We will give a further review after our stay as too much to go into now. Only good thing about this place is the bar staff and entertainment team who have tried to make it enjoyable and work extremely hard and are always pleasant.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited International brands, Domestic beer & drinks and House Wine from 9am-Midnight
- Room service
- Christmas and New Year's Gala Dinners
- Introductory scuba diving lesson
- Exercise classes
- Spanish lessons
- Dance lessons
- Kids' Clubs
- Daily activities
- Nightly entertainment
- Full exchange privileges with Sirenis Cocotal next door
- 389 rooms in twenty 2 to 3-storey buildings
- 2 buffet restaurants
- 7 a la carte restaurants, dress code & reservations required
- 7 bars including Swim-up bar
- Sports bar
- 2 outdoor pools
- Aquagames park
- 4 (lit) tennis courts
- Driving range
- Shopping on-site
- Fitness facilities
- Beauty salon
- Dive shop on-site
- Scuba diving on-site (fee)
- Internet access (fee)
- Golf 45 minutes away
Superior Junior Suite includes:
- 2 double beds
- Ceiling fan
- Living area
- Sofa bed
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or patio
- Max occupancy 5 up to 4 adults
1-Bedroom Suite: same as above but with separate bedroom with 1 king-size or 2 double beds.
Kids Deals - Kids 2-6 stay and eat free when sharing a room and existing bedding with 1 adult; pay air and transfers only. Max 2 kids.
For the Kids - Mini Club (ages 4-12) where kids can enjoy supervised activities daily. Themed Caribbean Pirates children's area for 4-11yr olds with 10 children's water slides and 4 splash barrels. Children's area for 4-11 yr olds with water jets and sprinklers. Children's swimming pool for 2-4 yr olds with animal statues and water sprinkler. Playground, games room and Babysitting services available (fee).
Stay at 1, Play at 2! - Guests staying at the Sirenis Tropical Suites have exchange privileges with the Sirenis Cocotal Beach Resort next door.
Honeymooners - Receive a room upgrade (if available at time of check-in), 1 romantic dinner in a la carte restaurant, breakfast in room on first day, bottle of sparkling wine and bottle of rum, fruit basket and a surprise gift. Valid for travel up to 2 months after wedding prior to arrival. Request when booking. Requires proof of marriage certificate at check-in.
Upgrade Your Package! - For a small surcharge upgrade your package to a Superior VIP Room with lots of great extras! Please inquire for prices.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sirenis Tropical Suites Casino & AquagamesPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas Uvero Alto Macao Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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