Sirenis Tropical Suites Casino & Aquagames
- What's Included
- All Inclusive Features
This was my wife and my first trip to an all inclusive anywhere, so we have nothing to compare it to. I read many reviews on this resort, and while I understand experiences are personal, I just don't understand some of the negative reviews.Our check in was quick and easy, however there were not very many people on our bus, so it could take much longer if large groups arrive at the same time. Our package included 1 free hour of wifi a day, which worked anywhere on the resort, however we did opt to purchase the $40 unlimited for my wife's iphone to stay in touch with family. We felt it was worth it.The grounds are very beautiful. There was always workers managing the grounds, and they did a fabulous job. The beach is also beautiful. My only complaint about the beach is the cigarette butts, but that is not the fault of the resort or staff. It is the fault of the smokers who feel entitled to throw away their disgusting waste wherever and whenever they want. Other than that, beach and chairs kept clean.Pool area is a little worn, but pool and water were very clean. Workers cleaning every night after pools close at 6pm, and cleaning every morning well past the time they open. To those that complain about the kids taking up the seats at the pool bars: don't go to a family resort. There are plenty of kids and families here. The sounds of kids playing and laughing made the trip better for us. Food: The buffets were excellent. Honestly, just ignore anyone complaining about the food. While not all types of food stay hot in a buffet, most dishes held the heat well. And the variety and flavours were amazing. There is something for everyone. The service staff work tirelessly. Alfredo, whom we had serve us on our A La Carte's in the Mediterranean, seemed to work every shift at every meal. But he always had a smile on his face, and always greeted us warmly. By the third day of our 7 night stay, the staff were remembering our drink choices. The A La Carte's were fine. The Japanese was fun and delicious. The Steak house was good, and the Mediterranean was good as well. The Lobster dinner on the beach was an experience we won't forget. Our room was clean and spacious. There was no mold or rust in our Suite. I understand some of the rooms are more dated than ours, so I can only speak about what we had. We had a Superior Junior Suite on the Tropical side. The matress was firm but comfortable, and although we brought our own pillows based on many of the reviews we had read, it wasn't necessary. There was a very slight musty smell upon first entering the room, but I believe the whole country smells like that, as we noticed it as soon as we stepped into the Airport in Punta Cana, and also in the one store we went to offsite. The cleaning staff did a great job refreshing the room and restocking the fridge every day. The fresh flowers left by the sink each day was a nice touch. Our package included the safe. ($3 a day seemed reasonable enough to us if it wasn't included however)The Animation team was incredible. The shows they put on were very entertaining and made the visit that much more memorable. They seemed to be all over the resort doing different events, before doing their amazing show at night. Great job.The icing on the cake was the 2 concierge's we had. Mary and Javier were amazing. They are very good at what they do and made our stay at the Sirenis very enjoyable. When they weren't available to answer questions, there was usually someone around at the main concierge station to help us out. Also, a big shout out to Anthony, another great concierge and staff member that this resort is lucky to have.We would definitely recommend this resort to our friends, and we look forward to returning in the future, with our kids. We will always remember this vacation.
SAVE YOUR MONEY, ITS NOT WHAT YOU PAY FOR! That saying you get what you pay for does not apply here. You pay for a room that you would be able to sleep in during your vacation. However that is not the case here. My family and I stayed here from Feb 1st to Feb 15th 2017. We have been going to Punta Cana for over 20 years, same time of year every year. This was our first time at this resort. Each year we try different resorts along the same beach. At the end of the two weeks I never want to come home. BUT this time I couldn't wait to leave! Its truly a shame the property is stunning, the beach was nice the people were friendly, the food was good, the JADE and the Steakhouse was awesome, the water park you will need elbow and knee guards and a back brace to be safe. You truly get bet up. the archery is a laugh. on the wall is written 11:00 am daily, but that is not true and if he shows up on time or at all the equipment is broken. the arrows are missing tips and feathers. We were told that March they are rebuilding the tropical side of the hotel and this will take 3 years to complete. So also keep this in mind when booking from March on. They won't tell you that trucks will be coming and going all day along or the noise that will come with it. on the out side this hotel is stunning. Guests while we were there complained about the staff. We did not experience any issues with the staff. They were all great to deal with, even when I asked to change rooms. They had no problem and helped me right away and sent bellboy to get my bags. It all depends on how you treat people, if you honestly believe its their fault and treat them like dirt. The owners are to blame for the shape of their rooms and updates that are needed. The staff are only given so long to clean a room. People should learn how to pick up after themselves and help the staff out so when it comes to cleaning you room that can focus more on the mold not cleaning up your garbage off the floor on counters and left over food rapers.I watched guests throw their garbage all over by the pools and on the beach and these are the same people that complain about the mess. I can go on about the guests but I don't have all day. Hotel staff have to deal with people all day trying to make everyone happy when certain things are totally out of their control.THIS REVIEW IF FOR THE OWNERS OF SIRENIS. IF YOU CARED ABOUT THE RESORT AND THE GUESTS YOU WOULD HAVE DONE SOMETHING TO CLEAN THE MOLD IN THE ROOMS LONG BEFORE NOW. ABEL MORILLO, DON'T BOTHER ANSWERING THIS REVIEW. THIS IS FOR THE OWNERS. ALL YOU DO IS COPY AND PASTE YOUR ANSWERS ANYWAY.
Our Family had a fantastic time After spending 11 days at the Sirenis Punta Cana Resort and Aquagames. We spent a lot of time around the Members pool and Members Beach Club area and we were very well taken care of by Islanda, Fiori & Raysa, they are always smiling, happy and treated us so well which made our trip memorable and would return in the near future.
Was here on February 2017 with my friend. First what I want to tell is a bartender Charly at the bar La Pergola. He is the best bartender I have ever seen, it was very funny and interesting to deal with him. Muchas gracias Charly. Very good hotel, nice service. Will come back soon.
Was my second time at the sirenis and I love it! The food, the location, the excursions the staff! All amazing! So happy with it we are going back this coming September!!Remember, you make your holiday, not the reviews. If you get in a rut over something little it can ruin your whole holiday. Your in the Caribbean! Relax and enjoy!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited International brands, Domestic beer & drinks and House Wine from 9am-Midnight
- Room service
- Christmas and New Year's Gala Dinners
- Introductory scuba diving lesson
- Exercise classes
- Spanish lessons
- Dance lessons
- Kids' Clubs
- Daily activities
- Nightly entertainment
- Full exchange privileges with Sirenis Cocotal next door
- 389 rooms in twenty 2 to 3-storey buildings
- 2 buffet restaurants
- 7 a la carte restaurants, dress code & reservations required
- 7 bars including Swim-up bar
- Sports bar
- 2 outdoor pools
- Aquagames park
- 4 (lit) tennis courts
- Driving range
- Shopping on-site
- Fitness facilities
- Beauty salon
- Dive shop on-site
- Scuba diving on-site (fee)
- Internet access (fee)
- Golf 45 minutes away
Superior Junior Suite includes:
- 2 double beds
- Ceiling fan
- Living area
- Sofa bed
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or patio
- Max occupancy 5 up to 4 adults
1-Bedroom Suite: same as above but with separate bedroom with 1 king-size or 2 double beds.
Kids Deals - Kids 2-6 stay and eat free when sharing a room and existing bedding with 1 adult; pay air and transfers only. Max 2 kids.
For the Kids - Mini Club (ages 4-12) where kids can enjoy supervised activities daily. Themed Caribbean Pirates children's area for 4-11yr olds with 10 children's water slides and 4 splash barrels. Children's area for 4-11 yr olds with water jets and sprinklers. Children's swimming pool for 2-4 yr olds with animal statues and water sprinkler. Playground, games room and Babysitting services available (fee).
Stay at 1, Play at 2! - Guests staying at the Sirenis Tropical Suites have exchange privileges with the Sirenis Cocotal Beach Resort next door.
Honeymooners - Receive a room upgrade (if available at time of check-in), 1 romantic dinner in a la carte restaurant, breakfast in room on first day, bottle of sparkling wine and bottle of rum, fruit basket and a surprise gift. Valid for travel up to 2 months after wedding prior to arrival. Request when booking. Requires proof of marriage certificate at check-in.
Upgrade Your Package! - For a small surcharge upgrade your package to a Superior VIP Room with lots of great extras! Please inquire for prices.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sirenis Tropical Suites Casino & AquagamesPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas Uvero Alto Macao Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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