Sivory Punta Cana Boutique Hotel
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- What's Included
- All Inclusive Features
Our OpinionA great boutique hotel that offer the same type of service at a 5-star resort. The resort offers great food options and amazing, attentive staff. Bring bug spray however, as the resort is situated in an area where bugs are a plenty. This is a small-scale hotel that is suited for couples who want the same services as a 5-star resort, in an intimate setting, and for better value.
OverviewThe award-winning Sivory Punta Cana is located on the most secluded stretch of Punta Cana beach. Embrace the gentle solitude of this intimate resort, with holistic spa escapes, artful restaurants and a devotion to the pleasure-seeking lifestyle destined to transport the most discerning of travelers to a state of complete relaxation.
Terrible! I can't stress strongly enough that you need to read the negative reviews. There is a reason this hotel is ranked so low. I've delayed writing this because I still can't believe this was my vacation. We should have left for a better hotel after the first few days but we kept thinking it had to get better. We were vastly over-optimistic. Let's start with what was good; The room was nice, although neglected. We had a beautiful suite on the beach with our own dipping pool, it was as pretty as the pictures. However, for a hotel in this price range they should be better maintained. It took two grown men to open or close the sliding glass door and lots of other little things. The maid service was also very good, I felt that everything was clean. Now on to the negatives; Overall the staff was very poor or not properly trained, we were there in shoulder season, the hotel was less than half full and we thought we'd get pampered. Not the case, most of the staff, not all, were lazy and disinterested (this is why I now hate all-inclusive hotels, they have little or no incentive to provide good service). Suffice it to say, when you are ordering lunch, you should go ahead and order dinner too since you may never see the waiter again. At one meal we got our drinks after we had completely finished eating, I'm not kidding. The food was not good and it was a little scary, since the wait staff didn't even know what was in it. Each one would tell you something different, it became a joke to us after a few days. Also, we were not warned that only one restaurant would be open each day, this was very disappointing. They only opened the Asian restaurant twice during our week (tolerable food at best) and when they finally opened the higher end restaurant upstairs (can't remember the name or maybe I'm blocking it out) they told us the air was out. We sat there for almost 3 hours (because of the slow service not because we wanted to) getting totally drenched from sweat. The food was not worth the suffering. Overall, the food was so poor that by the end of the week I was down to eating the same thing every day for lunch (a Cesar salad and fries) because they were at least consistent. Don't order the hamburger whatever you do, as it is truly mystery meet and it's awful. Room service was like playing a roulette wheel in terms of getting what you ordered. Also, the front desk personnel were dishonest and unkind. They put us in danger one day when we ordered a cab to take us to the Hard Rock Resort (for some real food and a day away from the sand fleas). The unlicensed cab we were directed to was pulled over by the police (with guns) and we were escorted out of it and into a legitimate cab in the middle of the highway. This was pretty scary, since we are not fluent in Spanish and had no idea what was going on. To make it worse the real cab was half the cost we were quoted by the front desk. It was obvious the desk staff were getting kickbacks from the unlicensed driver. When confronted, they denied everything. The next day some manager, we were never allowed to talk to, offered us a spa appointment (I'll get to the spa in a minute, but this was the last thing we wanted). Additionally, they laughed at us when we asked for help with the sand flea problem. All of us were bitten and uncomfortable, but one of our group (there were 4 of us) had a very bad reaction. Ultimately after a lot of discussion, they sent someone out to a pharmacy for some calamine lotion (we paid for the trip and the lotion), which helped a little, but dramatically affected our time outside. We discovered later that many of the guests had the same problem. I think there should be some warnings, some remedy's on hand or some pest control. The spa was the worst I've ever experienced; We had two appointments each (8 total) and nobody was pleased. I personally got up and walked out of a facial appointment because the therapist disappeared and left me with big puddles of water in my eyes. I tried everything I could to keep my eyes slammed shut but eventually I lost that war and got a ton of soap and product in my eyes. We had ordered one hour facials and she only worked on me for 10 to 12 minutes. When she left, she said she'd be right back, but She NEVER came back. And finally, a brief note on the joys of all inclusive service; Our mini-bar and coffee supplies were never re-stocked after the first day unless we called repeatedly to the front desk and complained. Pool, Gym and Tennis Court; there are pool tiles falling off everywhere so be careful walking in the pool The gym is the worst I’ve ever encountered, nothing worked and the tennis court that had deteriorated so badly it was just sand with a lot of big holes in it, try playing on that. There are more bad stories I could share with you about our experience but I've given you the low-lights. good luck if you stay here.
My wife and I went to Sivory for our honeymoon. It felt like we had the entire hotel to ourselves. We pretty much spent our entire stay laying on the beach and the service was fantastic, our drinks were never empty. Our room and view were incredible also. I highly recommend the beachfront suite with the pool. Just laying in bed gave us a great view of the beach and ocean. The staff was friendly and did everything they could to make our stay special.
Lots of mosquitos use the spray in the room. The rooms are very nice but after the place is very shoddy and needs attention. If you want a place to yourself this it. Food average and very expensive. Can be a great place just it seems no one is investing in the project.
My boyfriend and I stayed here for 5 days during August and it was absolutely worth it! We had room 21 Luxury Oceanfront and the views it gave us were breathtaking! The staff was so attentive and accommodated our every need. Always have a smile on their faces was a big plus! Also take cash for tips!! Nearest ATM was about a 15 minute drive because the nearest one wouldn't work. It is a bit of a drive so I would highly suggest a car rental unless all you will be doing is staying at the resort. We are the adventurous type and recommend for you to get out and explore Punta Cana! The beach is very well maintained and the best part is having the beach to yourself! It wasn't until our last day that we saw about 4 other people swimming in the ocean. We will definitely be coming again in the near future! Thank you so much for your hospitality, Sivory Boutique Hotel!
Our stay at the Sivory Punta Cana was incredible! Having traveled to many beautiful locations throughout the Caribbean, this was an amazing place by comparison. The beach is a natural oasis; not overly manicured with rows of lounge chairs. Instead, the lounge chairs are nestled among the gorgeous palm trees that line the beach and provide for privacy and unobstructed views of the water. The wait staff and housekeeping exemplify service. They were extremely friendly, engaging and attentive to your every need. They have a way of making every meal memorable. We have never experienced such a level of service at any resort. The Sivory is an experience not to be missed if you are looking for a quiet, relaxing and intimate holiday in a breathtaking surrounding. We highly recommend and would not hesitate to return!This is the last resort along the beach; they saved the best for last!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- a la carte breakfast, lunch and dinner
- Unlimited a la carte dinners (subject to availability)
- Unlimited selected international drinks (house wine included)
- Selected wine list at a la carte restaurants
- Mini-bar restocked daily (water, soft drinks and beer)
- Nightly entertainment
- Unlimited use of non-motorized water sports (subject to availability)
- 55 large suites
- 3 restaurants
- Wine cellar
- Cigar lounge
- Spa (fee)
- Beauty salon (fee)
- Conference facilities (fee)
- Medical services (fee)
- 650 square feet
- 1 king-size bed
- In-room safe
- Full bathroom
- CD/DVD player
- High-speed Internet
- Living area
- Balcony or terrace
- Maximum occupancy 3 persons (including 1 child maximum)
Resort Location Map
Sivory Punta Cana Boutique HotelPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Uvero Alto Road Playa Sivory, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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