Sivory Punta Cana Boutique Hotel
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Our OpinionA great boutique hotel that offer the same type of service at a 5-star resort. The resort offers great food options and amazing, attentive staff. Bring bug spray however, as the resort is situated in an area where bugs are a plenty. This is a small-scale hotel that is suited for couples who want the same services as a 5-star resort, in an intimate setting, and for better value.
OverviewThe award-winning Sivory Punta Cana is located on the most secluded stretch of Punta Cana beach. Embrace the gentle solitude of this intimate resort, with holistic spa escapes, artful restaurants and a devotion to the pleasure-seeking lifestyle destined to transport the most discerning of travelers to a state of complete relaxation.
We visited this resort at the end of February, having booked through Voyage Prive. At the time there were lots of mixed reviews about this place, with some people loving it and some hating it and it getting only two stars on various review sites. Since a lot of the old reviews on Trip Advisor have disappeared since the new takeover, it's great to see so many good ones but we had really mixed feelings about the place.The best thing about it is the location, followed closely by some staff members including Yubi, Hector and Sandy, which is why I've given it four stars, but there were lots of things we didn't like.As others have said it takes a really long time to get any food and drink and make yourself understood to some staff members. You really need to try to speak Spanish and we heard and saw other guests of other nationalities struggle with this every day. Also, I am a coeliac and didn't have a great experience there. I had emailed the resort before the holiday and they had assured me they often dealt with gluten free and other special diets. However, despite asking for everything 'sin gluten' at every mealtime, I was consistently given 'regular' toast on my plate with breakfast, in addition to the gluten free and offered the bread basket at every meal for the whole ten days. It was also difficult to order from the menu, as the English translations were sketchy and even if I tried to order something simple translated as poached shrimp, it came served on a bed of couscous, which was not mentioned and obviously no one realised its not gluten free. One morning when the milk curdled in the coffee, I was told it was because it was soy milk, as I was 'sin leche' so it wasn't great and there was no follow through or procedure to help instill confidence. Aside from this, the so called speciality restaurants were not great in our opinion. The Asian is extremely warm, quiet and soulless and the food was not great either. The Gourmand is freezing inside so we sat on the terrace. We waited so long to get something to eat and between each course and the portions were so tiny we left hungry. It was one of the worse meals we have ever had around the world.Also, they are supposed to have a dress code but this wasn't adhered to and some male guests had dinner in denim shorts, t shirts and flip flops.So, we ended up eating at the same main restaurant for breakfast, lunch and dinner which is not what we had wanted. Having said that, some of the food was very good including the filet steak and salt baked fish, it was just a little repetitive.If there is a buffet there now that sounds like a good addition as there was nothing when we were there and would have been welcome, especially first thing in the morning.The service in general was hit and miss. There was very little beach service until we got to know the bartenders and they looked out for us when they were on duty. Some times we got a turn down, sometimes we didn't. One day we got flowers on the bed and towels folded into swans, other days nothing, there was just no consistency. Same with the morning coffee that is delivered, one day we got nothing and for the last few days there was no milk on the trays (same for everyone) plus pastries I could not eat, yet on the first day there was fruit.It takes forever to get ice, we often waited over an hour and had to call again. As there is no one actually in room service, it is the bartender who has to bring it. Same with food, if someone orders it, the waiter in the restaurant has to disappear to deliver it.The shop stock is very limited and has no essentials, so you'll need to take everything with you, plus dollars for tipping as they seemed to struggle to get change.Regarding the balconies, there is no privacy and the resort remotely controls the balcony lights. As they are consistently on it attracts lots of bugs so we didn't find it comfortable to sit on at night or have breakfast there in the mornings. Some people did so I guess if you don't mind bugs it's okay.The sea is too rough to swim in and despite being covered in Deet every day I got lots of sand fly bites when I sat at the waters edge one day. There are also lots of tiny black insects which bite during the day.It was just too 'dead' in general. Yes, we went to relax and unwind and stay away from noisy resorts but some back ground music would have been nice in the evenings. Sometimes there was music on but when it finished half way through your meal it was just left off and if you are sitting inside in inclement weather all you can hear is the cashier putting the orders through the till.Apart from the waiting staff, housekeeping, the groundsmen and pool attendants all keep their heads down if you pass them and do not make eye contact or say hello. We found this strange compared with other resorts. In addition, housekeeping quite often shout at each other across the resort whilst making up the rooms and if you pass them they ignore you and carry on their conversation.So, I would say make friends with the staff, tip well, try to speak Spanish and they will look after you. They are all very nice people but there needs to be more consistency and structure in place from the management. Overall we didn't have a great experience, there was no upscale vibe here and because of the issues mentioned above would not go back.
Four of us were in Punta Cana for a beautiful, fun and action-packed wedding at a larger resort, then moved to the Sivory for a little R&R. The Sivory has a relaxed, small boutique feeling. The property doesn't have too many rooms, and the buildings are separated and offset so that even the second row/non-beachfront rooms still have a nice view to the beach, and the rooms don't feel crowded together. Our room was spacious and comfortable, and the bathroom area was great with an excellent shower. It was easy to completely relax and unwind by the pool or on the beach. But above all, the team working at the hotel made every meal and every trip to the bar something to look forward to. Bladamirlo and Yuberkis were fun and lively day in and day out, and Sandawly was always a delight. I also have to give a huge shout out to Jonathan at the front desk. I accidentally left my iPod in the docking station in the room. When we got back to the States and I realized that I had left it behind, I called the Sivory and Jonathan had it UPSed and back to me within a few days! We really appreciated the overall great attitude, effort and service offered by the whole crew at the Sivory - thank you!
Definition of great start here. Simple one of the best in the region. Highly recommend it. The food is incredible, the attentions are unique. The night life is very fun... This is a part of heaven in earth.
There are many things to love about this resort, and the list of pros is long. A few of them:* The staff is exceptionally kind, welcoming, and attentive. We were especially impressed by the extraordinary service we received from Yubelkis Mejia and Romalky Encarnación; if you stay at the Sivory, make sure to seek them out (and tell them Rob and Tatiana say hello!).* The hotel is small and adults-only, and the beautiful property is perfectly designed to maximize privacy.* The beach front is lovely and ample -- much more so than at the competing hotels nearby.In short, we had a wonderful week at the Sivory, and would strongly consider coming again. But there are some cons:* The food is generally pretty mediocre. There are three restaurants, billed as French, Mediterranean, and pan-Asian. The Mediterranean is the best of the three; while the a la carte breakfast is lackluster, the buffet is very good and the lunch menu has a number of tasty options. The veranda at the restaurant is also extremely pleasant. The food at the French restaurant is OK but bland. The pan-Asian restaurant feels like a mausoleum, with windowless walls and a hushed, eerie atmosphere. The food is generally underwhelming.* The pool needs constant cleaning, and while the staff is diligent, there was usually a fair amount of detritus floating in the water.* The windows in the rooms don't open, and our sliding door onto the patio was heavy and unwieldy. As a result we found ourselves stuck using the A/C, unable to enjoy the lovely breeze that comes in off the ocean at night.Of these issues, the first is the only serious one, and the only one that would give us pause before returning. Overall though, we enjoyed our week at the Sivory immensely. Do consider it!
From the moment we arrived at the Sivory hotel we knew we had chosen the best hotel for complete and utter relaxation during the last part of our honeymoon. We were greeted by the lovely Verenise who made us feel so welcome and showed us to our absolutely amazing suite. It was huge, with a super king sized bed, living area, enormous shower and bath and a dressing area. We also had a lovely balcony looking out over the pool and beach.That evening we joined the other guests for a cocktail reception where we sampled beautiful canapés and wine, then headed for dinner in the Gourmond restaurant which was delicious.Throughout our stay Verenise went above and beyond to look after us, from organising an excursion to Saona, to extra bottles of water and more insect repellent for us, she took care of everything, big or small.Everyone at this hotel works really really hard and it shows as the resort is immaculate, from the lovely reception area and restaurants, to the beautiful pool and beach. While we were staying, there were only around 12 other people in the hotel, so it was really tranquil and incredibly relaxing. The food is absolutely delicious and even though it's all a la carte, if you want something slightly off menu, the chefs will sort it for you. Our favourite restaurants were La Veranda and Gourmond. The meat was some of the best I have eaten and always perfectly cooked. The only minor niggle is that service in the restaurants was sometimes rather slow and occasionally you would order something and it wouldn't be quite as expected (a different sauce or pudding for example), but we were so relaxed it didn't really bother us too much.On one evening we decided to book the romantic dinner for two on the beach and it was absolutely wonderful. Verenise arranged it for us and we were looked after by the Juan who was completely charming. The food was absolutely incredible and the setting was stunning. I would highly recommend it to anyone who is there for a special occasion. After dinner, we went back to our room to find a trail of flowers leading to the enormous double bathtub which had been filled with a warm bath scattered with petals. There was a bottle of champagne on ice and strawberries with dipping chocolate too! A wonderful surprise from Verenise!Other staff who went out of their way to look after us were Juberkis who works in La Veranda restaurant at breakfast and lunchtime and is always smiling and just a lovely, sweet lady and Bladimir who was great fun!All in all, if you're looking for the ultimate relaxing holiday with fabulous food, beautiful rooms and location and excellent staff, this is the place for you!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- a la carte breakfast, lunch and dinner
- Unlimited a la carte dinners (subject to availability)
- Unlimited selected international drinks (house wine included)
- Selected wine list at a la carte restaurants
- Mini-bar restocked daily (water, soft drinks and beer)
- Nightly entertainment
- Unlimited use of non-motorized water sports (subject to availability)
- 55 large suites
- 3 restaurants
- Wine cellar
- Cigar lounge
- Spa (fee)
- Beauty salon (fee)
- Conference facilities (fee)
- Medical services (fee)
- 650 square feet
- 1 king-size bed
- In-room safe
- Full bathroom
- CD/DVD player
- High-speed Internet
- Living area
- Balcony or terrace
- Maximum occupancy 3 persons (including 1 child maximum)
Resort Location Map
Sivory Punta Cana Boutique HotelPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Uvero Alto Road Playa Sivory, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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