Sivory Punta Cana Boutique Hotel
- What's Included
- All Inclusive Features
Our OpinionA great boutique hotel that offer the same type of service at a 5-star resort. The resort offers great food options and amazing, attentive staff. Bring bug spray however, as the resort is situated in an area where bugs are a plenty. This is a small-scale hotel that is suited for couples who want the same services as a 5-star resort, in an intimate setting, and for better value.
OverviewThe award-winning Sivory Punta Cana is located on the most secluded stretch of Punta Cana beach. Embrace the gentle solitude of this intimate resort, with holistic spa escapes, artful restaurants and a devotion to the pleasure-seeking lifestyle destined to transport the most discerning of travelers to a state of complete relaxation.
Its not a place where you gonna scream like crazy or have fun. This is place where you can sleep all day long, or just go to the pool. No kids allowed. The food is ok and healthy. People are good. The japanese restaurant is ok. Don't go for more than 2 days.
Well. That was quite the trip!We arrived at Le Sivory about 7 days prior to hurricane Irma. We found a stunning, tranquil oasis and were met with wide smiles and welcomes. The team at Le Sivory made sure we didn't have to lift a finger, and nothing was too much hassle for them throughout our entire stay.We were staying in one of the ocean front suites with private plunge pool. We cannot recommend this highly enough. The room is large with a lounge, rugby pitch sized bed, and bathroom you could get lost in. This leads out to your own private decking area and generously sized pool. At times it feels like you are the only people on the island such is the privacy, with only the sound of the sea (which is only 40ft away) as your soundtrack.There is a fantastic variety of food offered for breakfast, lunch and dinner buffet style, while two restaurants alternated each evening for al la carte. This is not forgetting that you didn't have to leave your room to eat as there was 24 hour room service. My wife and I preferred the buffet. but this is purely because of the selection it offered. The restaurants were also great.It is well worth mentioning that Lorenzo behind the bar was worth his weight in gold, whipping up any cocktail you could desire, and would have your favourite tipple in your hand without being asked. I took a particular shine to a strawberry cocktail that he created, I still have no idea what it was, but asking for 'the strawberry thing' tended to work. On to Irma. About 4-5 days into the trip we started getting rumblings about potentially being hit by a hurricane. The staff were utterly fantastic and kept the remaining guests (all Europeans, as the Americans had made a swift exit at the first mention of the word hurricane, knowing exactly what a hurricane would do) calm, which was no small challenge as in all reality we all got a bit 'headless chicken' about the concept of being blown away. This is partly because for the first time in our lives we were not only seriously considering what a hurricane could do, but actually being in one. It is not an issue we have in Europe. In the event my wife and I decided to move to the Hardrock hotel for 2 days to weather the storm, purely on the basis it was a bigger complex and we would be further away from the sea. Lets just say the customer service and flow of information at Hardrock was in stark contrast to Le Sivory, but thats for another review. In hindsight we would have been fine staying at Le Sivory. They were calm, prepared and had a solid plan, again unlike Hardrock. After several days of stress around the hurricane, we decided to cut our trip short and return to the UK early, so did not return to Le Sivory after Irma. However, we will return at our earliest available opportunity, as the hotel is quite simply out of this world. In reference to several other reviews, it is important to know what you are booking when you go to Le Sivory. This is not a party hotel, this is somewhere you go to totally chill out, be pampered and indulge. If that is what you want, which we did, this is the best hotel in, or near, Punta Cana. By far.I cant end this review without mentioning the incredible Le Sivory team, Lorenzo behind the bar, Juan at the restaurants, Hairo and Yohannelly at reception, the constantly smiling chefs (who are very, very talented) and all the staff. Especially the guy who came to get a crab out of the air conditioning system at 5am in the morning. I bravely stood guard 30ft from the front door whilst he did so, just in case it was something more scary.Finally. Johnny. This guy LIVES to make your time as enjoyable as possible. Any problem, he sorts, any issue, he deals with. Anything he can do to go above and beyond, he does without question. He even personally drove me to the local shops as there was something I wanted that wasn't available at the hotel. This guy takes customer services to a completely new level.Thank you Le Sivory, we will see you soon. Never has a hotel deserved every single one of these five stars, especially with a crisis thrown in.
From the moment my wife and I arrived Johnny at the front desk was cheerful, welcoming and efficient. We arrived at the resort at close to 10pm. Thankfully they have 24hour room service so we ordered from their late night menu. We stayed in Jr Suite ocean front with private pool - it was a fantastic room, right on the beach, walk out and you were on the sand. Unfortunately the weather did not permit swimming in the ocean as it was too rough.The food was great, both of us enjoyed the fresh salads, meats and deserts. If you remember that you are on Island time then everything is perfect. The staff have a tremendous attitude and do their best to make your stay comfortable.Free and good Wifi!!The pool was clean and well designed. There were only about 10 couples so it was exactly what we wanted. Its not for people who want entertainment and noisy crowds. The air conditioner was a tad noisy and the cooler needed to actually cool.We will return there before the end of the year. Best 3 night R & R.Two nights Hairo the customer service manager was helping at dinner - he is a great manager.The resort is a 45 minute drive from Punta cana airport but worth it if you want a quiet, secluded resort not overrun by people and an empty beach.
As soon as my wife and I got to the hotel, the staff embraced us and took care of anything we would need or ask. The bar was excellent, the food was great and to be honest, we even did a tour of another Bigger name hotel in the area, and we were treated nowhere near as good as we were treated here at Le Sivory. Pilares, the cheff, was not only a very down to earth person, but as well if there was any type of request from either my wife and I for anything to do with the bar or the restaurants He would pwrsonally make sure it was done for us, to the extend of preparing a plate for my wife, which was not on the menu and the quality was great. The room, which I was told will be remodeled in the very near future, was great. I could go on and on about the great experience both my wife and I had, but it think is enough said that the thing we liked the least about the place was that we had to come back home and so, we are planning to go back again soon. Definetly the rooms at the bottom floor closer to the beach are the way to go, own private pool and walk way to the beach. Room view of the beach and simply relaxing.
I just recently got back from staying at this hotel with my girlfriend for 5 days. There were definitely good things about this place but mostly bad. The main issue we had was the food. I know different countries handle food differently but we were scared to eat the majority of the food. First off every morning they bring a tray and leave it outside of your room. It contains coffee, tea, milk, and stale old pastries in an unsanitary little box. I'm not sure how early they brought this tray but the coffee was always cold and the milk was warm. We never touched anything on the tray. For breakfast they have a buffet or you can order room service . At the buffet they have things sitting out that really shouldn't be . The cereals are all poured into bowls and they are all incredibly stale. Meats and cheeses are left out without ice. They leave the doors open so flies are landing all over the food . The hot food items were the same everyday. One morning I got some scrambled eggs that were moldy so I stuck with the French toast everyday. Nothing is labeled either so you have no idea what you are eating half the time . That is a big issue especially if people have allergies. Based on other reviews about the slow room service they seem to have stepped it up a bit. Every time we ordered it came within 30 minutes and was hot. The only complaint was they would forget the little things such as a spoon for cereal or syrup for the French toast.For lunch we ate by the pool. The pool bartender Lorenzo was amazing and really took care of us. He brought us drinks without us having to ask and really made sure we had everything we needed . We tried various menu items such as burgers, pizza, club sandwich and they were all pretty bad. The only thing that was delicious was a special paella with no seafood that Lorenzo arranged for us .For dinner they have the usual buffet and 2 other restaurants that are never open at the same time. We tried both and were not a fan . The service was slow and the portions were small . Sometimes our orders weren't even correct because of the language barrier. We knew a little Spanish but not much and some of the staff do not speak English at all . It was also hard to order because the staff acted like they didn't even know their own menu. They had to look at it and write it down. Not sure how our orders kept getting messed up? Another issue was the fact that there aren't many options if you don't like seafood especially at the restaurants . As far as the rooms they are pretty nice. We had to have our room changed on day 2 because of a leak in the bathroom that smelled like sewer. The phones in the room also did not work which we had to tell them 3 times. The guest services manager Hairo wasn't even apologetic he just said someone would fix it which they never did. They finally moved us due to the leak and we got working phones in the new room. One of the managers (not sure of his name) personally helped us move to the other room and offered us a special reservation at one of the restaurants but the staff there wasn't even aware of it so they sat us at a regular table . The rooms come with a fridge with water, sodas, and beer and also a wine cooler with different wines and a champagne bottle. We were told champagne wasn't included even though we got the all inclusive package . There wasn't a wine opener in the room either so I never got to have any of it. A lot of the furniture had stains even the curtains which is minor but sometimes the little things help. The showers were huge but water leaks all over the place. You get a big jacuzzi tub too but no bath salts or anything to get a bubble bath going. Each room had their own wifi so that was nice. They allow smoking here so unfortunately our room smelled of cigarettes the whole time because of the people above us . Housekeeping was good and they made sure to clean the room everyday. However, we didn't like that every morning they knocked on the door to come in and refill the mini bar. We were glad they were refilling it but it doesn't have to be so early . We didn't feel comfortable knowing they were going to barge in early in the morning if we didn't answer the door quick enough. We stayed at the pool almost everyday since the waves at the beach were rough . The pool is pretty and not many people were ever there . Maybe 3 other couples at the most. The pool needed to be cleaned better. We were dodging dead bugs and debris while we were in the water. We saw someone clean the pool rarely and when he did he only cleaned one section. There are also a lot of spots where tiles have fallen off that need to be replaced . We had a private pool outside our room that we didn't get in much because it was dirty and full of leaves and debris. Being right on the beach was beautiful as you can see in the pictures. The beach needed cleaning though. There was so much debris and seaweed it was hard to just walk down the beach. They have plenty of beach chairs and beds by the beach so you don't have to worry about fighting for a spot . If you go to to the beach in the evening make sure to use bug spray . We were attacked by little bugs in the sand probably sand fleas .If you decide to do the airport transfer with them make sure they know what time you want to leave/picked up. If we didn't check or ask beforehand we would have missed our flight. They set our pickup time for an hour before our flight left. (we had already given them the flight information ) Just a heads up!Overall this resort is beautiful and the staff is friendly. It was also nice that there weren't many people there. It was quiet and peaceful the whole time. If it wasn't for the food and our bad experience with our room we would have given this place 4 or 5 stars. This review may sound very picky but we spent a lot of money and expected better. This place has great potential if they would just listen to the reviews and actually fix things . Definitely would love to go back to Punta Cana but maybe a different resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- a la carte breakfast, lunch and dinner
- Unlimited a la carte dinners (subject to availability)
- Unlimited selected international drinks (house wine included)
- Selected wine list at a la carte restaurants
- Mini-bar restocked daily (water, soft drinks and beer)
- Nightly entertainment
- Unlimited use of non-motorized water sports (subject to availability)
- 55 large suites
- 3 restaurants
- Wine cellar
- Cigar lounge
- Spa (fee)
- Beauty salon (fee)
- Conference facilities (fee)
- Medical services (fee)
- 650 square feet
- 1 king-size bed
- In-room safe
- Full bathroom
- CD/DVD player
- High-speed Internet
- Living area
- Balcony or terrace
- Maximum occupancy 3 persons (including 1 child maximum)
Resort Location Map
Sivory Punta Cana Boutique HotelPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Uvero Alto Road Playa Sivory, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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