The Reserve at Paradisus Palma Real Resort

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Our Opinion

The Reserve at the Paradisus Palma Resort is the perfect destination for families and kids. There is no shortage of activities to do around this resort, and everything is kid-friendly. The staff are incredibly accommodating and try their best to include kids in all of the activities. The restaurants, whether it'd be buffet or a la carte are a cut above majority of other Punta Cana Resorts. For those looking for a kid-friendly getaway, this is definitely the resort to visit.


Overview
Especially designed for families, The Reserve is a boutique resort located within the Paradisus Palma Real Resort. Surrounded by stunning tropical gardens with access to an exclusive private beach with concierge service, this deluxe luxury hotel offers a fine dining, a fully equipped gym,YHI Spa, golf course, and Family Concierge service as well as a fantastic Kids Zone. 

Location: Within the Paradisus Palma Real Resort complex, on beautiful Bavaro Beach. Approximately 16 km from the Punta Cana airport.

tripadvisor Traveler Reviews
  • Marfernikmark :
Carlos Rosado is the reason we keep on coming back!

This is our fifth time at The Reserve at Paradisus Palma Real. We met Carlos during our third visit and he is the reason we do not hesitate to come back each year. Glenys at reception is such an amazing person. She made our check in extremely smooth. We also met her last year and she goes out of her way to make us and our kids feel special.Aside from the amazing service at this hotel from everyone that works there, see below a list of pros and cons.Pros:- The service at The Reserve is very personalized and they make you feel very special.- Food is great in most restaurants. There are several to pick from at The Reserve and at Main hotel. They all have various choices and food is outstanding.- The experiences aside from the food in most restaurants is truly unique. In Olio our kids got to make their own pizza. The Chef himself showed them how to do it.- The meat at Rare was great. The food did take a bit longer than usual but we did not care since Andres made up for it all. This is the second year we get Andres and he is by far the best!- The calmness and Zen like feel at The Reserve is extremely relaxing and a differentiator amongst other hotels in Punta Cana.- The nightly shows I can't say enough good things about them. Michael Jackson was by far our favorite! It was truly amazing. You cannot miss it!- The gym at The Reserve has various types of classes to choose from throughout the day. Francisco is an amazing trainer! He pushes you and really cares about your well being. Our oldest son took the daily spinning classes and he took his time to really push him and tailor to his fitness needs.- Kids club is great if you have kids of all ages. They have different events for different age groups and the staff is very caring.- We noticed last year the hotel was not as kept up and the shows were a little run down. I believe we heard there is a new Director and we can tell!!! Hotel is back to being very well kept up to the most smallest detail. Landscaping, painting, rooms, everything is extremely well kept up. Even the nightly shows were improved (the actual entertainment as well as the beautiful costumes etc...). Cons:- Some people do not like some of the foods at the restaurants but it truly depends on what your order. Make sure to ask what is their best plate and what they recommend.- This con is the one that bothered us the most. In previous years, The Reserve had Zen/Gabi Club music throughout the hotel. You would hear it and relax while walking to the gym and around The Reserve area. You would know you were at The Reserve area when you would hear the Zen like music (we even bought the Gabi Club CD the first year we stayed At The Reserve and we play it in out home to relax). They removed all speakers and took away the music. They need to bring this back! This is how you knew you were in a Zen place. Please bring it back!!!!- Make sure you go to the gym your first day there and sign up for classes for the entire week. You are not able to just show up without reserving a spot. Even though it shows in the app you can reserve via the app, it really does not work (the gym does not get notified). Your best bet is to go directly to the gym and plan your entire week with one of the trainers. In conclusion, I highly recommend The Reserve at Paradisus Palma Real. It's truly a unique relaxing/zen gum like experience you will not get anywhere else in Punta Cana.

  • sarah161l : New Iberia, Louisiana
Great experience!

Beautiful place, and very kind helpful people! Have had a great experience and would love to come back. Nicolas Maracallo was the butler for our stay, and was amazing! He did much more to make us feel welcome than could be hoped for!

  • Ginger R :
Vacation

We were so pleased with everything. Claury made it so special for us. She took care of all the details and went above and beyond! Rosa in the Mixe bar was the best!! We will definitely return to this resort! This was the best vacation experience. Our room was great, the beach was beautiful. But the staff made it exceptional!! Thanks Claury and team!!

  • Ettore C :
Awesome Family Vacation

We stayed at the Reserve, we booked a family 2 bedroom suite, the hotel was very well appointed, the food was good, the pool very nice and the pool restaurant and bar Hydro was my favorite. The resort is expanding and there was a good amount of construction and maintenance going on, which was needed, but not on my vacation, with that said the service was extremely hospitable. Adonis our concierges outstanding! His recommendations were spot on, from the restaurants, our special request and the excursions we decided to do all helps make The Reserve at Paradisus Palma Real top notch. I enjoyed the buffets, and Japanese, but do not recommend Passion, for the $ splurge at Rare, the Steakhouse. The beach is beautiful, they have a private area for the guest of the Reserve with service. Gabriel was there every time someone in our family needed something. The beach is less than a 10 minute walk from the Reserve or a 3 minute golf cart ride, which are readily available. From the beach you are at the beautiful and grand Paradisus Palma Real, the pool there is large and lively. Most evenings we ended our day at Paradisus Palma Real, where there is a show, dancing, people watching and something for everyone. The reason I did not give 5 stars are service can be slow at times, the rooms could use a spruce up and the resort construction.In all we loved our vacation, the resort and would return.

  • :
Excellent hotel for kids

It was a great place for kids all ages. Carlos Montero, was a excellent with my kids, they have great activities for the kids. My kids are 12 and 9 and they live to be at kids zone. Also special thanks to Onil, Luis, Arne, Ynes, Yesmely, Francisca, Grissel, Samantha, Diasarys, Nica, Candy, Alexandra e Moises.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners (reservations required)
  • Separate check-in
  • Exclusive beach and pool area with waiter service
  • Concierge service
  • Turn-down service
  • VIP amenities in room
  • 24-hour room service
  • Snacks
  • Mini-bar restocked daily (water, juice, soft drinks and beer)
  • Access to all services, facilities, restaurants and bars at Paradisus Palma Real Resort
  • Unlimited domestic, select international and premium brand drinks
  • Golf (see the section Golf Collection)
  • Land and water sports located at Paradisus Palma Real Resort
  • 190 suites in the Reserve Section
  • 3 restaurants
  • 3 bars
  • 3 pools
  • Whirlpools
  • Lounge
  • Gym
  • WiFi (in lounge)
  • 24-hour room service
  • Spa (fee)
  • Casino (fee)
One Bedroom Suite:
  • 807 square feet room size 
  • 1 king-size or 2 double beds
  • Air-conditioning
  • Two flat-screen TVs
  • In-room safe 
  • Full bathroom with rain shower
  • Mahogany furniture
  • Marble floors
  • Double closets
  • Dining area
  • CD player & DVD player
  • Coffee-maker
  • Daily stocked mini bar
  • Living area with sofa bed
  • Private balcony or terrace
  • 24-hour room service
  • High-speed Internet access
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)
One Bedroom Master Suite:
  • 1077 square feet room size
  • Jacuzzi for two on the terrace or the balcony
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)

More room classes available, please inquire.

For the Kids - Kids Zone (5 to 12 years), Baby Club (4 months to 4 years), Children's pool and Wading pool.
Golf Bonus - UNLIMITED FREE rounds at Cocotal Golf & Country Club, 27 holes Par 72 by designer Jose Pepe Gancedo. Subject to availability, reservation required, mandatory golf cart ($).
Free wedding package - Certain restrictions and administration fees may apply. A minimum number of passengers may be required.
Free honeymoon package - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • The Reserve at Paradisus Palma Real Resort
    Punta Cana,Dominican Republic

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Reserve at Paradisus Palma Real
Playa de Bavaro, Punta Cana 23000 Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.