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The Reserve at Paradisus Palma Real Resort

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Our Opinion

The Reserve at the Paradisus Palma Resort is the perfect destination for families and kids. There is no shortage of activities to do around this resort, and everything is kid-friendly. The staff are incredibly accommodating and try their best to include kids in all of the activities. The restaurants, whether it'd be buffet or a la carte are a cut above majority of other Punta Cana Resorts. For those looking for a kid-friendly getaway, this is definitely the resort to visit.


Overview
Especially designed for families, The Reserve is a boutique resort located within the Paradisus Palma Real Resort. Surrounded by stunning tropical gardens with access to an exclusive private beach with concierge service, this deluxe luxury hotel offers a fine dining, a fully equipped gym,YHI Spa, golf course, and Family Concierge service as well as a fantastic Kids Zone. 

Location: Within the Paradisus Palma Real Resort complex, on beautiful Bavaro Beach. Approximately 16 km from the Punta Cana airport.

tripadvisor Traveler Reviews
  • Vrshah : Morristown, New Jersey
Unbelievable vacation experience in paradise!

I cannot say enough great things about this resort/ hotel, but I will try my best. Gorgeous hotel with beautiful grounds. Rooms were immaculate (thanks to our wonderful housekeeper Carolina Polonio), huge, and beds were beyond comfy. The staff made us feel like royalty the minute we walked into the hotel. Food was delicious- all the restaurants were excellent and the chefs/ waiters went out of their way to accommodate our vegetarian diet and our rambunctious kids who can never seem to sit still during mealtimes. The service at the restaurants was top notch! The pools were immense, clean, and beautiful. The shows at night were Vegas-style and amazing! Shows included circus, Michael Jackson, Queen, Lion King, etc. We had a family concierge - Jorge Tejeda - who made the trip extra special for our kids, bringing gifts (water guns, bath robes, beach towels, sunscreen) daily. He even made our daily dinner reservations for us, reserved cabanas at the beach for us daily, and checked up on the kids when they were at the KidsZone. Our children (ages 5 and 15 mo) connected with him immediately! He was always available by phone for anything we needed. Hands down, the best part of the vacation for us was the KidsZone. My husband and I were pleasantly surprised at how wonderful the staff was there. Both of my boys loved it there so much that sometimes they didn't want to leave. They had a pool party for the kids one day, a pajama party another day (which allowed us to have an adult-only peaceful dinner one night), pizza-making, cookie making, animal feeding excursion, water balloon play, trampoline play, rock-climbing, movie nights, games, and so much more. The staff would find the kids around the resort and come say hi every time we saw them. They would play games with them in the pool. They would feed them lunch and dinner, and were very particular about any dietary restrictions, allergies, or other needs. They would even bring the kids back to us so we wouldn't have to go over and pick them up. There was huge room of toys for infants to play in as well as a nap area. The staff watched and took care of the children like their own, and I trusted them completely after seeing how much my kids loved it there. If they cried, they held them until they calmed down. They changed diapers, dried them off and changed them after pool time, and even helped them to the bathroom. Because of how wonderful they were with our children, my husband and I were able to get some alone time for the pool, spa, parasailing, and even dinners. As any parent knows, as much as we love our kids, to be able to have some alone time while knowing our kids are in such good hands, is incredible! We would specifically like to thank Samantha, Alexandra, Dia, Nica, Luis, Adrian, Grissell, Arne, and Francisca (as well as anyone else we may have forgotten) for the love, care, and attention that they gave our boys. Our vacation would NOT have been the same without these wonderful souls!I also really want to thank Junior at the Aqua Bar at the Reserve for making the best drinks, and being so funny and personable. Also, one of the staff, Sandra Shorty, would find us everyday to make sure we didn't miss the classes at the pool (AquaFitness, zumba, paddle boarding, etc) and afternoon activities (wine tasting, cigar making, painting, etc). The head chef at one of the restaurants, Vento, even came out to meet us and ask us how we liked the food. Any hotel can provide drinks and entertainment, but it is people like these that made our vacation extra special! There was always someone available to take us in a golf cart to from the Reserve area to the main hotel (at all times of the day). They would always let my son ride in the front, which he absolutely loved! I took some spinning classes while over there, and the instructors were so great and really pushed me. The classes were similar, if not better, than the spinning classes I have taken in the US. And after finishing a grueling workout at 8am, the food and drinks always seemed to taste a little better afterwards! If you are looking for a kid-friendly resort and a vacation you will NEVER forget, this is the place to go! Well worth every penny! Thank you Paradisus Palma Real (and the staff there) for making us feel so special and taking such great care of us while there! We could not have asked for a more wonderful week. Your resort and staff were truly one of a kind, and we hope to see you all again soon!

  • BantuTraveller : Chicago, Illinois
First Class Resort and Service

Spent 7 days and 7 nights at this amazing, first class resort. The location in the Bavaro area of Punta Cana was excellent and convenient, not to mention that the resort lies in the huge Palma Real complex that hosts The Reserve, Paradisus, The Level, Melia, and a large, nice shopping mall. Staying at The Reserve offered you all you could ever need for you and your family, but you also had access to the main Paradisus hotel which made for a variety of choice in everything from pools, beach, food, restaurants, entertainment, etc.! Amazing!We were upgraded upon check-in and housed in a 1st floor private Garden room that was gorgeous and comfortable. Separate bedroom and living areas, kitchenette and dining area, and huge bathroom (standing shower) made up the inside; while the outside was adorned in a lush private garden with two deck beds, a phenomenal tiki-shaded over-sized lounge bed, outdoor Jacuzzi bath and seating area with comfortable love-seat, chair and table. Thanks to Isabel Mercedes who always ensured our room was super clean and neatMain pool was fantastic, adorning the central area of the oval shaped Reserve, with pool-trails that wound their way around the 1st floor swim-up rooms - which made for a nice swim all throughout the property. The secondary pool was by the beach area, and made for an excellent lap pool for exercise, but also a sweet spot to chill and catch all the beach activities. The Reserve has a dedicated Beach area with plenty of palapa covered deck beds - there was never a need to reserve (though you could if you wanted to) or hoard as there were plenty. Clean beach, warm water, easy vibe made for relaxing beach daysThe food was plentiful and delicious. Multiple options than you knew what to do with, ranging from two buffet style areas (Gabi Club at The Reserve, and the other at the main hotel), and multiple a-la-carte restaurants spread throughout. Favorites were Gabi Club as the buffet choices were varied, yummy and convenient, Aqua - Mediterranean, and Rare - steakhouse. Drinks were ever flowing, and they were not shy on the amount or caliber of liquor (had plenty of brand name liquor and beer), though wine choices were only limited to Merlot or Chardonnay - other wines were premium. Special shout out to Kenny of the main Gabi Bar and Junior of the Snack area bar!The grounds and facilities were beautifully maintained, with a dedicated staff that was always trimming, nipping and perfecting all. The Yhi Spa and Gym were great, and there were always programs one could sign up from spin to aerobics to zumba to keep those extra pounds at bay! Instructors were great, especially Ricardo of the spin class, and Luis Bautista of the entertainment teamAbove all else that The Reserve excelled at, and made our stay super special was their supreme level of service in everything they did. A unique aspect to them is the Family Concierge - where throughout your stay, you get assigned a dedicated individual who's main responsibility is to cater to your family's needs, help you effectively navigate the vast resort's choices in amenities, activities, and make reservations to the many a-la-carte restaurants. Our amazing Concierge, Gabriel Bobadilla, put the ultimate relaxation in our vacation, always going above an beyond - was super responsive and became an integral part of our vacation there. Thanks to him and Genaro Gil whomanages the Concierge team - you guys are great! Also amazing were the food service staff, especially at Gabi Club who always had warm smiles and generous laughter, were super energetic and attentive, and truly made us feel special at every meal; notable here are Wander Areche, Domingo Espinal, Keidy Trinidad, Rosi, Virgina and Junior. All these folks were simply the most dedicated staff we've encountered in all our travels. A+ for the level of service provided at The Reserve for an unforgettable vacation!Attn: Mutua

  • Cole B :
Great service

The butler service was excellent. We had mugiel and he waiting on our every need. The bars were the best. All inclusive bar that serves at least one top shelf choice of each type of alcohol. Bartenders have great recondmendations and will fix you anything you want as long as they have the ingredients. Lee and Carlos were outstanding Bartenders. They make you feel welcome and will hook you up (walk up, by the pool, or on the beach they will serve you.) The resort has a lot to offer (spa room, countless bars, pools, hot tub, water sports, shows, lounges, casino, and some amazing restaurant.)

  • Ervin S :
Excellent

We had an excellent time an The reserve in Punta Cana Palma Real. This is our second time at this hotel and the service is great. Sandy Gil took care of everything and Diomel Canot was an incredible chef and catered to all our needs. By the Pool Teo at the reserve was excellent and for the last two years has been amazing. There wasn't a time that he wasn't making sure that we were taken care of and getting everything we needed. I would highly recommend this hotel for anyone that wants to have a great time and relax without any worries.

  • D G :
5 star service

Beautiful grounds on the property. Very well maintained and up to date. Service is top notch. We do alot of travel and thos is on our top 3 resorts. Rooms are beautiful and spacious. We had a suite w the garden and walk out hutt w the bed.. We will be there foe the 3rd time soon. Highly recommended if you like good service

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners (reservations required)
  • Separate check-in
  • Exclusive beach and pool area with waiter service
  • Concierge service
  • Turn-down service
  • VIP amenities in room
  • 24-hour room service
  • Snacks
  • Mini-bar restocked daily (water, juice, soft drinks and beer)
  • Access to all services, facilities, restaurants and bars at Paradisus Palma Real Resort
  • Unlimited domestic, select international and premium brand drinks
  • Golf (see the section Golf Collection)
  • Land and water sports located at Paradisus Palma Real Resort
  • 190 suites in the Reserve Section
  • 3 restaurants
  • 3 bars
  • 3 pools
  • Whirlpools
  • Lounge
  • Gym
  • WiFi (in lounge)
  • 24-hour room service
  • Spa (fee)
  • Casino (fee)
One Bedroom Suite:
  • 807 square feet room size 
  • 1 king-size or 2 double beds
  • Air-conditioning
  • Two flat-screen TVs
  • In-room safe 
  • Full bathroom with rain shower
  • Mahogany furniture
  • Marble floors
  • Double closets
  • Dining area
  • CD player & DVD player
  • Coffee-maker
  • Daily stocked mini bar
  • Living area with sofa bed
  • Private balcony or terrace
  • 24-hour room service
  • High-speed Internet access
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)
One Bedroom Master Suite:
  • 1077 square feet room size
  • Jacuzzi for two on the terrace or the balcony
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)

More room classes available, please inquire.

For the Kids - Kids Zone (5 to 12 years), Baby Club (4 months to 4 years), Children's pool and Wading pool.
Golf Bonus - UNLIMITED FREE rounds at Cocotal Golf & Country Club, 27 holes Par 72 by designer Jose Pepe Gancedo. Subject to availability, reservation required, mandatory golf cart ($).
Free wedding package - Certain restrictions and administration fees may apply. A minimum number of passengers may be required.
Free honeymoon package - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • The Reserve at Paradisus Palma Real Resort
    Punta Cana,Dominican Republic

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Reserve at Paradisus Palma Real
Playa de Bavaro, Punta Cana 23000 Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.