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The Reserve at Paradisus Palma Real Resort

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Reserve at the Paradisus Palma Resort is the perfect destination for families and kids. There is no shortage of activities to do around this resort, and everything is kid-friendly. The staff are incredibly accommodating and try their best to include kids in all of the activities. The restaurants, whether it'd be buffet or a la carte are a cut above majority of other Punta Cana Resorts. For those looking for a kid-friendly getaway, this is definitely the resort to visit.

Especially designed for families, The Reserve is a boutique resort located within the Paradisus Palma Real Resort. Surrounded by stunning tropical gardens with access to an exclusive private beach with concierge service, this deluxe luxury hotel offers a fine dining, a fully equipped gym,YHI Spa, golf course, and Family Concierge service as well as a fantastic Kids Zone. 

Location: Within the Paradisus Palma Real Resort complex, on beautiful Bavaro Beach. Approximately 16 km from the Punta Cana airport.

tripadvisor Traveler Reviews
  • Frank S :
Great Vacation

Great vacation. Fantastic Kids Club. Francesca, Diasary and Luis great with Kids. Food and entertainment are excellent. Shorty's (Jeandra) dance classes and aqua exercise class are so much fun. You want to have fun by the pool, shorty will make it happen.

  • brunocI8079HX : New York City, New York
Amazing Experience at The Reserve by the Paradisus

This is my 4th trip to Punta Cana, I have stayed in a different resort every time. I have been to 2 adults only resorts and 2 for families and the Reserve was by far my favorite trip to Punta Cana. I went with my daughter and wife, and it was an amazing experience weve all come to expect from a trip like this. What made it the best was our choice of opting for the Family Concierge package. Our concierge Andy was beyond attentive to our experience. Everyday he would do something amazing for our daughter and now she cannot wait to return. He always made sure we knew of all activities for us during our stay and recommended restaurants and activities while there. The staff all over was amazing, everyone was friendly and engaging.

  • brianchan0103 : New York City, New York
Excellent Kids Zone in Paradisus

I like this hotel a lot because we are traveling with family and young kids. the kids zone is the greatest thing in this hotel other than the hotel environment. the staffs in the kids zone are nice and friendly with kids. they are a lot of different activities for kids from 5 to 12 years old for whole day with a huge building and outdoor area for kids only. i just leave my son there and he has someone to watch him and play with him, they are doing art workshop, playground, movie time, water fun and even they can have their mini-buffet there. severing the kids favorite food. I and my husband are really feel relax with our own. Also, it is safe to put kids there because the door is locked and not everyone can go in / out. we will go back to the Paradisus hotel with kids zone.

  • dianamorais : Paris, France
Authentic Service

I was at this hotel for a friend's Bachelorette weekend. The hotel is gorgeous and the service is excellent. We had Gustavo as our butler for our stay and everything we needed inside or outside the hotel, he helped us. It we needed recommendations for bars/clubs outside the hotel, he was the go to person. If we needed a specific cable to connect the stereo, he found it for us. When we needed to organize our check outs and book transportation to the airport, he had already done it. In our last evening, our butler Gustavo organised a surprise dinner in private setting with a private menu. It was definitely the best way to finish this luxurious weekend getaway in great style.

  • J J : Washington DC, District of Columbia
Family Concierge

This was a family trip and initially we did not book the family concierge option but after an email detailing all of the perks we decided to do the upgrade for an additional $700. Let me say what a WASTE!!! I did not receive my welcome kit of toothbrush, toothpaste, baths soaps etc until my last night there! It was supposed to be a welcome at check-in. We did not have any kids slippers, robes, or pillows the entire time we were there. The cellphones are a great idea if you can reach your concierge. Every time we tried to use our phone it was on call forwarding and went to voicemail. We never got the jacuzzi fun for my daughter nor did they ask what day we wanted it. We were also supposed to have a private checkout. That didn't happen. In fact we had to make arrangement for our own luggage handling, taxi, and still waited in line to check out. This was not what I paid for and unacceptable. So I tried to speak with management and he was off. So I emailed upon my return requesting a refund for services partially rendered. Management emailed back and pretty much dismissed me. I am truly disappointed in the customer service and my overall experience at the hotel. Luckily I love spending time with my family and am able to give the overall facilities of the hotel 3 star at best.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners (reservations required)
  • Separate check-in
  • Exclusive beach and pool area with waiter service
  • Concierge service
  • Turn-down service
  • VIP amenities in room
  • 24-hour room service
  • Snacks
  • Mini-bar restocked daily (water, juice, soft drinks and beer)
  • Access to all services, facilities, restaurants and bars at Paradisus Palma Real Resort
  • Unlimited domestic, select international and premium brand drinks
  • Golf (see the section Golf Collection)
  • Land and water sports located at Paradisus Palma Real Resort
  • 190 suites in the Reserve Section
  • 3 restaurants
  • 3 bars
  • 3 pools
  • Whirlpools
  • Lounge
  • Gym
  • WiFi (in lounge)
  • 24-hour room service
  • Spa (fee)
  • Casino (fee)
One Bedroom Suite:
  • 807 square feet room size 
  • 1 king-size or 2 double beds
  • Air-conditioning
  • Two flat-screen TVs
  • In-room safe 
  • Full bathroom with rain shower
  • Mahogany furniture
  • Marble floors
  • Double closets
  • Dining area
  • CD player & DVD player
  • Coffee-maker
  • Daily stocked mini bar
  • Living area with sofa bed
  • Private balcony or terrace
  • 24-hour room service
  • High-speed Internet access
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)
One Bedroom Master Suite:
  • 1077 square feet room size
  • Jacuzzi for two on the terrace or the balcony
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)

More room classes available, please inquire.

For the Kids - Kids Zone (5 to 12 years), Baby Club (4 months to 4 years), Children's pool and Wading pool.
Golf Bonus - UNLIMITED FREE rounds at Cocotal Golf & Country Club, 27 holes Par 72 by designer Jose Pepe Gancedo. Subject to availability, reservation required, mandatory golf cart ($).
Free wedding package - Certain restrictions and administration fees may apply. A minimum number of passengers may be required.
Free honeymoon package - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • The Reserve at Paradisus Palma Real Resort
    Punta Cana,Dominican Republic

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Reserve at Paradisus Palma Real
Playa de Bavaro, Punta Cana 23000 Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.