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The Reserve at Paradisus Palma Real Resort

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Our Opinion

The Reserve at the Paradisus Palma Resort is the perfect destination for families and kids. There is no shortage of activities to do around this resort, and everything is kid-friendly. The staff are incredibly accommodating and try their best to include kids in all of the activities. The restaurants, whether it'd be buffet or a la carte are a cut above majority of other Punta Cana Resorts. For those looking for a kid-friendly getaway, this is definitely the resort to visit.


Overview
Especially designed for families, The Reserve is a boutique resort located within the Paradisus Palma Real Resort. Surrounded by stunning tropical gardens with access to an exclusive private beach with concierge service, this deluxe luxury hotel offers a fine dining, a fully equipped gym,YHI Spa, golf course, and Family Concierge service as well as a fantastic Kids Zone. 

Location: Within the Paradisus Palma Real Resort complex, on beautiful Bavaro Beach. Approximately 16 km from the Punta Cana airport.

tripadvisor Traveler Reviews
  • aeprd : Ottawa, Canada
Great - but a few misses

There were a number of things which were great about this resort, however there were a number of misses, that may influence our decision to return. The resort is gorgeous, very tropical with a beautifully maintained property. The beach is lovely, a little crowded, but the sand is soft and the ocean very warm. We enjoyed spending time swimming in the ocean, and certainly the beach was one of the nicer beaches we have experienced. We had a Garden Room, which had a beautiful private terrace with chairs and an outdoor jacuzzi. We felt the food at the buffets was of high quality, in particular the food at the reserve buffet was excellent (often serving King Crab and Lobster without limitation). The service was hit or miss. We had an excellent experience at the Reserve Bar - with Nestos, Christophe, and Willie. The service at the Reserve was often excellent, with anticipation of our needs (a beer replaced, just as the previous one was finished) but this was not consistently the case. In particular, turn down service in the room was inconsistent (sometimes they would arrive at 6pm, prior to our dinner reservation, at other times at a more reasonable hour when we had left for dinner). The minibar was poorly and sporadically stocked - (only 4 mini beers, total for example). There was no wine or hard alcohol in the room - we mostly missed the wine. There were a few issues receiving specific requests for drinks (Merlot instead of Cabernet Sauvignon, Stoli vodka versus Absolut/no name brand), which we felt was mostly related to difficulties with communication. Drink/food service on the beach in the reserve area was rare, and only occurred if servers caught site of our american money for tips. The Paradisus is part of the Melia Group - which seems to focus more of their energy attempting to sell you product than allowing you to enjoy your vacation. We had booked only a 5 day/4 night stay, and we only met our concierge on the evening of our second day. The concierge service is good in theory, however this service is simply a means for selling their club service/time share product rather than ensuring your stay is the best it can be. We were disappointed with the restaurant reservation system - as we have stayed in multiple properties which do not require reservations and this suits us better. Your dinner reservations are in the hands of the concierge (you may not make your own dinner reservations) - and they simply tell you where you are going in the afternoon of the same day (4-5 pm), with little input about your specific dinner location requests. Much of our time with the concierge was spent on a tour of the property (on the morning of our 3rd day - a little late for this) with an emphasis on the various opportunities to spend money at the property above and beyond what we spent on the vacation. We also felt a a lot of pressure to attend a "breakfast meeting" i.e., sales pitch. If you do not enjoy spending your vacation being pressured to attend sales meetings, then this is not the resort for you. The front desk also was not very helpful regarding our hotel pick up time. How to make reservations (when our concierge had not introduced themselves to us on day 2 in the am). Our room was lovely, with a few exceptions. The king bed we had reserved, was in fact, two double beds pushed together. Consequently, the main switch for power in the room was behind my boyfriend's pillow, and the room had only one nightstand (I had to sleep with my glasses, bottle of water, and phone on the floor beside my side of the bed). The bed was uncomfortable especially in the middle, as a result of this not actually being the king bed we paid for. I selected the Garden Room specifically because these are advertised as King beds ONLY. The room faced on to a road, where construction was taking place. Every morning we woke to the sounds of hammering, trucks backing up, and general construction noise which detracted from our stay. Our room was also attached to a room with a family (and noisy children) - which we heard very easily through the adjoining door. We used the outdoor jacuzzi twice, and the second time we used it - the tub was filled with brown grime/yellow water - so we did not use this again. The Reserve property - is definitely a family focused area - and while we enjoyed the exclusivity of it - we truly felt this property is not for couples. Overall, we enjoyed our vacation but there were a few things which detracted from the experience. The positives were - buffet food, some service at the Reserve, and the property. The negatives were - the room (bed, construction, adjoining door resulting in noise transfer), and the feeling of constantly being sold something. I hope this illuminates the property for some of you.

  • juliailiescu :
Paradisus Palma Real

Had a great time on our vacation. This was our fourth time visiting this resort and we loved it like the first time. The service is constantly excellent. Our cabana boys Raul Jimenez and Francisco Estrella treated us very well and were very attentive to our needs. Our experience at the Paradisus is excellent and I highly recommend it.

  • Chris G :
Circle Vacation Club by Melia

I traveled to the Paradisus Palma Real Resort in early February and was invited to learn about their newly branded vacation club called Circle by Melia. Their staff was warm and friendly and it didn't feel like a high-pressure sales pitch – more informational in nature.Our representative was Miguel Asencio, a Philadelphia native who truly understood the Circle vacation program and knew how to share it with us in a collaborative manner and not pushy.I encourage the readers of this post to stop by the Circle office to just take a look – after all, swim-up pools at a value price may be just what your busy life needs! And, be sure to ask for Miguel. He will treat you well.

  • DebbieV2012 : Poughkeepsie, New York
A 5 Star Experience at a reasonable price

I returned last evening from a short trip here with my adult children. I truly wish we could have stayed longer. When you get there, they say "welcome home". After just a few days, you'll understand why.We had a one bedroom Master Suite that was like having your own apartment with more than enough space to spread out and feel at home. Everything in the suite was immaculately clean. The staff did little things throughout the stay to make it even more special. We had a couple of little challenges in the room that were taken care of immediately. The service from beginning to end, was beyond compare.Staying at the Reserve, you have access to all the restaurants and facilities at the sister hotel, Paradisus Palma Real. Both hotels were wonderful, but I have to say being able to experience the livelier Paradisus, but heading back to the luxury and zen-like feel of the Reserve made you feel special. The cart rides to and from the hotels were a breeze with absolutely no wait times. There was more to experience than we had time for.We had a little rainy weather to start, but were able to still enjoy our time speaking with the bar staff and enjoying the good food, top shelf drinks and friendly atmosphere. You do need to set up dinner reservations right when you check in to ensure you get times to your liking. We found the buffet at Naos at the Paradisus to provide a wonderful variety for breakfast and lunch. All the restaurants we tried were wonderful. Aqua, right at the Reserve, was our favorite and seemed to be a favorite to many, so reserve early. The beach experience for the Reserve was special with comfortable lounge chairs and plenty of shade if you wanted it. There was even a slightly hidden coffee and gelato bar that was a nice addition. It was indeed a little bit of heaven on earth.All that said, the three of us have been fortunate enough to travel much of the Caribbean and Mexico over the years and we all agreed that The Reserve was hands down the best resort experience we have ever had. It was certainly the 5 Star stay that was promised and then some. We would jump at the chance to return.

  • Ed V : Caracas, Venezuela
A Great Place for a Family trip

It was a real pleasure to spend a week at The Reserve. We stayed with the family concierge service, to give it another try after last years not so good experience with this service at the Melia in Playa del Carmen in Mexico.The arrival to The Reserve was easy and the staff was ready to receive us, they had already contacted us the day before to confirm our flight and arrival to Punta Cana. The Family Concierge manager greeted us and made the check-in fast and easy, as we arrived in an early flight they did not have the room ready, but offer to store our luggage and welcomed us and the kids.From there on, the stay was really good. Our Concierge Eunisis was prompt and ready to help us out, to keep our dinner reservations up-to-date, and to pamper the kids with "suprises" on the room every night. She really made a difference on our stay. We can say that our bad experience in Mexico was cleared with the service and good attention we got here at Punta Cana.Meals - The buffets were good and complete, the one on the Reserve you can say is a bit limited due to space, but the one on the Palma Real had various stations and options for your meal. The only "problem" is that you have to take a cart to go from the Reserve to the Palma Real, but this was a blast for the kids.The different restaurants offered good meals. We had three meal reservations, on the Italian, Steakhouse and the Peruvian. The food was good, with various options and again great service. Kids Club - Our kids still talk about the good experience and activities they enjoyed at the Kids Club. The team there was really helpful and took care of the kids really well. The activities go all day long, so at the end of the day you can bet the kids are going to be happy of all thing they did.Beach - The best part of the Reserve is that you have a private part of the beach for you. You Concierge will be ready to reserve your spot the day before, but all the spots are really good. Again the service was wonderfull, all the team at the beach was prompt and ready to assist in all our needs. Next to the entrance of the beach you have the Reserve Pool that was the perfect ending to the beach day.Rooms - Big, Spacious, confy. With your personal fridge and Nespresso Machine. We could enjoy the late afternoon on our personal Balinese on the garden. The only issue was that the lightning system on the room is a bit dark, so the room in some parts was a bit dirty. On this point we could recommend more detail to the cleanliness of the rooms.Over all, our stay was great. We enjoyed the hotel, and the staff made our stay really great. For a family vacation, this is a very good option. We are even thinking on repeating this year...we'll see if it can be don.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Daily buffet breakfast, lunch and dinner
  • Unlimited a la carte dinners (reservations required)
  • Separate check-in
  • Exclusive beach and pool area with waiter service
  • Concierge service
  • Turn-down service
  • VIP amenities in room
  • 24-hour room service
  • Snacks
  • Mini-bar restocked daily (water, juice, soft drinks and beer)
  • Access to all services, facilities, restaurants and bars at Paradisus Palma Real Resort
  • Unlimited domestic, select international and premium brand drinks
  • Golf (see the section Golf Collection)
  • Land and water sports located at Paradisus Palma Real Resort
  • 190 suites in the Reserve Section
  • 3 restaurants
  • 3 bars
  • 3 pools
  • Whirlpools
  • Lounge
  • Gym
  • WiFi (in lounge)
  • 24-hour room service
  • Spa (fee)
  • Casino (fee)
One Bedroom Suite:
  • 807 square feet room size 
  • 1 king-size or 2 double beds
  • Air-conditioning
  • Two flat-screen TVs
  • In-room safe 
  • Full bathroom with rain shower
  • Mahogany furniture
  • Marble floors
  • Double closets
  • Dining area
  • CD player & DVD player
  • Coffee-maker
  • Daily stocked mini bar
  • Living area with sofa bed
  • Private balcony or terrace
  • 24-hour room service
  • High-speed Internet access
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)
One Bedroom Master Suite:
  • 1077 square feet room size
  • Jacuzzi for two on the terrace or the balcony
  • Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)

More room classes available, please inquire.

For the Kids - Kids Zone (5 to 12 years), Baby Club (4 months to 4 years), Children's pool and Wading pool.
Golf Bonus - UNLIMITED FREE rounds at Cocotal Golf & Country Club, 27 holes Par 72 by designer Jose Pepe Gancedo. Subject to availability, reservation required, mandatory golf cart ($).
Free wedding package - Certain restrictions and administration fees may apply. A minimum number of passengers may be required.
Free honeymoon package - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • The Reserve at Paradisus Palma Real Resort
    Punta Cana,Dominican Republic

  • Hotel Contacts
  • Extra Info
  • Disclaimer
The Reserve at Paradisus Palma Real
Playa de Bavaro, Punta Cana 23000 Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.