The Reserve at Paradisus Palma Real Resort
- What's Included
- All Inclusive Features
The Reserve at the Paradisus Palma Resort is the perfect destination for families and kids. There is no shortage of activities to do around this resort, and everything is kid-friendly. The staff are incredibly accommodating and try their best to include kids in all of the activities. The restaurants, whether it'd be buffet or a la carte are a cut above majority of other Punta Cana Resorts. For those looking for a kid-friendly getaway, this is definitely the resort to visit.
Stayed here with my family with teenage girls. Hotel grounds and pools were stunning.Beach is fabulous - white sand, but at this time of year there was quite a lot of seaweed. I've heard that around December time the waters are crystal clear. Lots of beach sellers on the waterfront selling trips etc, they were polite and did not bother you if you weren't interested. We won't forget Miguel Solution (aka Miguel Dolphin) !!! Buy a trip from him - he's a legend. Enjoyed catamaran and the fresh coconut water on the beach.The Reserve section of the hotel was beautiful- I would thoroughly recommend an upgrade to this section, but the positive of staying in the main hotel was the lovely cool breeze. So during the hottest parts of the day we tended to stay around there mostly on the beach & having lunch in the main hotels restaurants. Fuego did a great vegitarian pasta & try the garlic aioli chips at blue agave.The lady who cleaned our room was very sweet and always had a smile.I have to say my trip at this hotel was made extra special through the efforts of our wonderful concierge Gustavo Rivera, he wrote all our comments & concerns in his notebook and with the help of his manager Genaro Gil we were amazed at how fast they implemented changes to make our stay just perfect. I have to say I have never experienced such good and responsive customer service! You guys are a credit to the hotel. I mentioned to them we had one meal at Olio which we did not enjoy - the menu did not taste authentically Italian- so I was introduced to the hotels executive chef Miguel Rodeiro and the food & beverage manager Martin who made sure every meal from then on was fabulous. Really enjoyed Aqua and Vento. The experience at Passion on my husbands birthday was memorable - go there, you'll be glad you did. They even noticed I was left handed when I was drinking my wine and swapped over my cutlery to accommodate me! Wow that's service. Gustavo was always going out of his way providing special touches (- birthday cakes, flower petal jacuzzi's etc etc) that it will be hard to return home after this holiday.
What a fantastic trip!! Family of six with 3 different rooms for 7 nights. All of our needs were met by our wonderful concierge Sulenny Gil. Dinner reservations every night. Unfortunately a family member in our party has strict dietary needs. Sulenny met us at each restaurant and spoke to the chef to inform the kitchen of our situation. Above and beyond!! All of the staff truly made us feel welcome and part of their family. What a special place we certainly will return.
We just got back from our vacation and this hotel is definitely not a 5 star. And the terrible experience starts from the minute you arrive:- no welcome drink- cold towels are sitting on a desk and no one offers you any- long line up to check in- lots of confusion about what to do - Check in is at 3pm, we were still waiting at 430pm- we get to the room at 5pm and no luggage, had to wait another hour to get the luggage- no help on where to go for dinner, we end up at GabiResturants:- Gabi: very limited selection of food, always short staffed, had to wait for a long time for drink orders - and all we wanted is water- Grill: never got a waiter to take our order, after an hour of waiting, went to the buffet- Naos: no plates, no cutlery, service non-existent - good selection- Palazo: terrible selection, very slow service - food mediocre- Aqua: food was good - very slow service - drinks never came- Bana: this is supposed to be a fun experience, entertaining and engaging - well none of that happened - the chef was distracted, always asking for things from the waiter - no show AT ALL- Bento: - Feugo: food was ok but service very slowPool:- no one to take any drink orders- no towels for long periodsBeach:- same quality of drink at Reserve not available at the Reseve section of the beach- no towels for long periodsRoom:- couches all had spots on them- outdated and tired- not very clean- most days did not put pods for the coffee- turn down service was a hit and miss- towels were not consistent, one day we get enough for 2 people and other days they just put 1 clean one- toilet paper was not replenishedOverall, very poor customer service throughout the restaurants and the resort overall. We had to always tip but even tipping did not make things better, staff looked and acted miserable and reflected on their service. Will never return to the hotel and I would like to know if we have any recourse to get some of our money back, this was an expensive trip that did not justify the moeny we paid for it.Any help would be appreciated.
I am a Club Melia member since 2008 and stayed at The Reserve Paradisus Palma Real from 6/28 to 7/5. This used the be one of my favorite Melia Properties but I am disappointed at how the quality of the resort has diminished. This was our second time at the Palma Real and our first time staying at the Reserve and from all the fantastic reviews I was excited and looking forward to my stay. I will list the pros first since those are few.ProsProperty - the property is gorgeous at both the Reserve and main part of the resort.Pool - clean, warm and never seemed crowded at both Reserve and main resort. Seating at main resort was a different story. See cons section.Kids Zone - proximity to the Reserve is extremely convenient. I just had to walk out of my room whenever I had to pick up my girls. If I was at main resort I'd have to walk the 10 minutes or wait for the golf cart ride. The counselors are fantastic. Special shout out to Carlos, Francisca, Samantha and Candy.Concierge Service Desk - our assigned concierge Irvin was a no show for most of our stay more of that in cons. The ladies at the Concierge Service Desk for section 43 were fantastic and made our trip special thanks to Heidy Rivera and Tacha Michaud. They hadn't arrived when we checked out so apologies to them since we didn't get a chance to say goodbye or give them the tip they so rightly deserved. ConsAssigned Concierge - part of staying at The Reserve is that you get an assigned Concierge. Our was Irvin who was useless to say the least. He introduced himself when we checked in. Said he'd come by the next day to find out what excursion we would like to book but that never happened. After that we ran into him twice by chance not because he was looking for us. Saw on trip advisor how for other guest Concierges set up bubble baths for the kids and leaves nighly treats. We got none of that. Whenever we needed anything like dinner reservations and milk for my little one Heidy and Tacha were there for us.Food - My husband and I are picky eater but until this stay we have never had an issue with the food at any of the Melia/Paradisus properties.Buffet - There was no variety at both the Reserve and main resort. They served the same food everyday. Teppinaki - The teppinaki chef was not entertaining at all. The chefs at the other tables were swinging knives around and joking with the guest. Our didn't make an effort at all and the food wasn't good.Raw - The skirt steak which I ordered medium well was like rubber. Olio - For an Italian restaurant how is mac & cheese w/ bacon an Italian entree on the adult menu.At that point we took our chances at the buffet for the rest of the trip without having to be on a schedule. Entertainment - Nightly shows at the main resort was a bit dated but fun. I noticed all the fun activities were happening at the main resort. The Gabi Club at the Reserve was dead but the main resort was jumping. They even had a inflatable pool slide at main pool for the kids.Circle by Melia - please don't fall for this. The vacation club is more $ and aggravation then it's worth. I normally try to avoid them but a rep finally caught up to us. Miguel said that my current option plan would cease to exist and I should attend to get info on how it would affect my membership. After hearing that and him offering Melia dollars so we could buy up to $150 at the gift shop we attended. Of course we lost 1/2 a previous day on their sales pitch for us to convert to their Circle by Melia membership which doesn't affect our membership if we decided not to upgrade.Upon check out we were given a hard time applying the Melia dollars to the purchase Miguel said to charge to our room then pay w/ the Melia dollars.Pool seating - no problem at the Reserve but nothing at the main resort if you don't grab your spot early.
Where do I even begin! Let's start with all the emails that were exchanged between me and the best wedding planner I've ever met, Kenia Lina. Her responses were always made in a timely manner and she always understood what I wanted. The decor team was also amazing and really laid everything out for me so that I was never confused. I asked for a lot of changes to the package my husband and I originally picked and both Kenia and Nadia (from the decor team) were super helpful all the time.We booked the Reserve Beach Luxury Junior Suite Oceanfront for 7 nights and couldn't be more excited about the accommodations. The lobby alone for The Reserve Beach was impressive. Very clean and everyone was super friendly. We were swiftly checked in and introduced to our own personal concierge, Gabby who led us to our amazing room! The room was incredible. HUGE with its own balcony featuring canopied beds for two, lounge chairs, a jacuzzi and a table for four. The bathroom was amazing. The shower was big and featured two shower heads. The room was always kept clean and fully stocked. We even got champagne and a plate of fresh fruits as a welcome.The food was amazing! Everything was always delicious. I loved the restaurants there but my favorite place to eat was always the buffet which offered an incredible array of food for breakfast, lunch and dinner. I drank Presidente the entire time I was there and the Piña Coladas were always great!The service everywhere was amazing. From the beach to the pool to the bars and restaurants, everyone was always friendly and accommodating. The BBQ. The welcome BBQ was insane! There was so much food and we paid extra for a DJ that night which was the best decision we ever made. The DJ played all of our favorite songs and never let the party stop. We had the BBQ on the beach and danced the night away with our feet in the sand. It was hot and we were all sweating profusely, but it was totally worth it.The Wedding! I can't say enough good things about our wedding. Everything turned out exactly the way I hoped for. The flowers were perfect, my bouquet was incredible, the decor was everything I had asked for and the cake turned out exactly the way I pictured. The ceremony was perfect, the photographers (from Tropic One Studio) were on time and extremely professional and Kenia made sure everything was running smoothly. We chose to have our aisle songs played from an iphone and though I was worried at first, it went smoothly and everything was timed perfectly. We took pictures with our guests and then proceeded to the beach where we had a private session. It was amazing and the pictures came out gorgeous!!! At the cocktail hour we had Perico Ripiao and everyone really enjoyed it. The reception was also amazing and everything I had asked for and pictured. The DJ once again was amazing and everything turned out exactly like I had imagines.Farewell Breakfast - At the Fuego Terrace, the farewell breakfast was also incredible. The food was delicious and everyone really enjoyed our last event together. Romantic Dinner on the Beach - And to end it all, the night before we left, we had our romantic dinner on the beach which was the most incredible experience for us. Once again, the food was unbelievable. We had the lobster which was cooked to perfection and house wine and champagne which was delicious and definitely better than you would think.All in all, we had the best time at Paradisus Palma Real with all of our friends and family. Our concierge was amazing and Luis, which was my family's concierge along with Astrid, were also amazing!!! They always made sure our rooms were cleaned, turn down service was on point, left fruit and cheese plates for us with restaurant reservation details and provided us all with an amazing experience. I highly recommend staying at the Reserve Beach because it is inside the Paradisus Palma Real and you won't have to travel to get to the part of the resort where all the entertainment happens and where the best restaurants are. The Reserve Beach has its own private pool and beach as well as restaurants that only Reserve guests can enjoy while still staying within walking distance of the Paradisus Palma Real which I loved because we spent most of our nights dancing and drinking there.I wish I could give this place more than 5 stars! If anyone is planning a destination wedding, I highly recommend Paradisus Palma Real and ask for Kenia. She will really make your dreams come true!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Unlimited a la carte dinners (reservations required)
- Separate check-in
- Exclusive beach and pool area with waiter service
- Concierge service
- Turn-down service
- VIP amenities in room
- 24-hour room service
- Mini-bar restocked daily (water, juice, soft drinks and beer)
- Access to all services, facilities, restaurants and bars at Paradisus Palma Real Resort
- Unlimited domestic, select international and premium brand drinks
- Golf (see the section Golf Collection)
- Land and water sports located at Paradisus Palma Real Resort
- 190 suites in the Reserve Section
- 3 restaurants
- 3 bars
- 3 pools
- WiFi (in lounge)
- 24-hour room service
- Spa (fee)
- Casino (fee)
- 807 square feet room size
- 1 king-size or 2 double beds
- Two flat-screen TVs
- In-room safe
- Full bathroom with rain shower
- Mahogany furniture
- Marble floors
- Double closets
- Dining area
- CD player & DVD player
- Daily stocked mini bar
- Living area with sofa bed
- Private balcony or terrace
- 24-hour room service
- High-speed Internet access
- Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)
- 1077 square feet room size
- Jacuzzi for two on the terrace or the balcony
- Maximum occupancy 3 adults and 1 child (or 2 adults and 2 children)
More room classes available, please inquire.
Resort Location Map
The Reserve at Paradisus Palma Real ResortPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playa de Bavaro, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.