The Reserve at Paradisus Punta Cana Resort
- What's Included
- All Inclusive Features
The Reserve at the Punta Cana Resort is the perfect destination for both families and couples. The resort is amazing with its staff. They are incredibly attentive and ensure that you're getting the most out of your stay. The nightly shows that are held daily are pleasantly entertaining. The beach and pool area are gorgeous. Make sure that you check out the spot specifically meant for Reserve guests. There is a special spot for these guests, where there are plenty of loungers. Good options to choose from with regards to the buffet and a la carte food choices.
My husband and I traveled to the Reserve at Paradisus Palma Real with our two kids (age 6 years and 8 months old) and we had an amazing vacation. We had the family concierge (Laura Castillo) who was AMAZING!!! She went out of her way to make our trip memorable. Upon check in, we were upgraded to a swim up family suite with an out door jacuzzi and pool connected to our outside patio. When we entered the room after check in, there were snacks for the kids (chips, oreos, soda, juice, water, crackers) and snacks for us adults (cheese, fruit, crackers, sausages, pepperoni and wine and beer). The suite was breathtaking and huge. We had a dining room area with dining table, living room section with sofa, tv and coffee table. The master bedroom with king size bed and separate vanity area with double sinks, Jacuzzi tub in the room with jets and changing area with closets filled with robes and slippers and then the master bathroom with double shower with huge rain shower, separate area enclosed toilet and double sinks. It was spectacular. We stayed at several resorts and this surpassed our expectations. Immediately, after check in, Laura Castillo met us in our suit. She took us on our tour of the entire resort, and booked our reservation for dinner. Everyday of our stay, she would reserve Cabanas on the beach for us, Make our dinner reservations, she left wonderful treats for the kids each day. Everyday we came back to the room to a nice surprise. One day, she left the kids beach toys, beach towels, robes, toothbrushes. And, one day we came to a beautiful Anniversary surprise with rose pedals, bubble bath, chocolate covered strawberries and balloons all for us. I am so grateful that Laura made our trip to memorable. We will be visiting this resort again. We are already looking at dates to visit in November or December of this year. The food and drinks are endless as it's all included. We had lobster for lunch everyday, and dined at a different restaurant every night. Also, there are endless possibilities at the buffet on the beach or any of the burger stations, coffee and gelato stations. I would also recommend the SPA. I had the best 80 minute massage of my life. First off, I enjoyed the sauna for 20 mins before my massage. Then, the woman that did my massage took me to this beautiful massage room that look newly renovated with an outdoor shower section. It was so serene. She exfoliated my entire body, then I showered in the outdoor shower area and then she gave me an hot oil massage. AMAZING!!! I wish I could remember her name because she was spectacular and deserves notice. The woman who helped me select this particular massage was very helpful and her name was Kerdy Trini. She was very patient and her english is very good. So, she understood my wants and needs and helped me select the best option. Overall all the people were nice, customer service was top notch and they really cater to you. The only negative experience I had was at the burger restaurant on the beach. We had a rude server. She literally made us wait 15 minutes and then finally came over to get our drink order. But, never came back to our table. We sat for 20 mins and finally we just left and went to the Buffet. Maybe she was sick. I'm not sure, but that was a disappointment because my 6 year old son really wanted to try their burgers but after that experience we never went back to that burger restaurant. And, the service at the Steakhouse was extremely slow also. We waited about 20mins for drinks and didn't get our food until an hour after our drinks. If it was just my husband and I we wouldn't mind. But, We had an 8 month old baby and a 6 year old. So, that was a challenge. But, at least we got food, unlike the burger restaurant. Every other restaurant was amazing, friendly customer service and food in a timely manner. Overall, I would give this resort 5 stars. Laura Castillo is an amazing Family Concierge and deserves a raise!!! She is awesome and made the trip memorable, relaxing as she catered to our every need. Thank you:-)
Everyone was friendly and the service was exceptional. The liquor was pretty top shelf for being an all inclusive, and the food was well above average. 5 out of 7 nights the dining was above and beyond. The beaches were beautiful, however if you decide to walk down the beach go South, the Northern section of the beach is littered with people from the "Shopping Center" that consistently pester you into buying miscellaneous things. I walked North to the pier, maybe about 1/2 mile, and was flagged down at least 7-8 times, after the 3rd time I just kept walking without acknowledgement.
We enjoyed a beautiful room about 60 feet from the beach. Everything was clean, decorated nicely and maintained well. The staff is friendly and willing to assist with whatever you may need. The food was great as we enjoyed the wide variety at the breakfast and lunch buffets and experienced a different restaurant each of our 8 nights here.Jandris our butler I cannot say enough about. He was kind, considerate and payed close attention to details. He did not overwhelm us with calls but was mindful to check in each day around lunch and would always take my call or return a text regardless of the time of day.
This is a great family vacation. It ticked all the boxes for us wanting a week away to relax in the sun. The kids club was a top priority for us and my two children (5 and 2) loved it. I felt confident leaving my children in their capable hands. Our concierge Yarol was incredibly helpful and a real asset to The Reserve. We would definitely recommend this resort to young families who just want to relax.
I stayed here for 6 days and had a fantastic time. The room was beautiful and kept clean all week, the beach was gorgeous, the grounds were beautiful, and the weather was exceptional. By far what made this experience truly great is the service here. Yaritza and Ceslo were our waiters at the restaurants in the Reserve and they were just amazing. Not only were they good at their job, they were enjoyable, fun, and really knew how to make us have fun. Every morning they made sure that we were going to have a good day and started each day out for us in the right way! Additionally, at the pool, Melvin (from conception), Luis F, and Raynold T were truly a pleasure to be around. They also had huge smiles on, made us laugh, and were great sources of knowledge about things to do at Paradisus. Thank you to everyone here during our stay, we had a fantastic time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- A la carte lunch and dinner (reservations required)
- Unlimited domestic, select international and premium brand drinks (sparkling wine included)
- Mini-bar restocked daily (water, juice and soft drinks)
- Turn-down service
- VIP amenities in room
- 24-hour room service
- Concierge service
- Exclusive beach and pool area with waiter service
- Access to all services, facilities, restaurants and bars at Paradisus Punta Cana Resort
- Golf (see the section Golf Collection)
- Land and water sports located at Paradisus Punta Cana Resort (free shuttle available)
- 122 suites in the Reserve Section
- 2 restaurants
- 2 bars
- 2 pools
- Casino (fee)
- Spa (fee)
- Shuttle service throughout the resort and to the Palma Real Shopping Village
- WiFi (in lounge)
- 609 square feet room size
- 1 king-size bed
- Cable TV
- In-room safe
- Full bathroom with jacuzzi for two
- Daily stocked minibar
- Living area with sofa bed
- Luxury amenities
- Private balcony or terrace
- 24-hour room service
- High-speed Internet access
- Occupancy up to 3 persons (max. adults: 3 / max. children: 1)
- 886 square feet room size
- 1 king-size or 2 queen-size beds
- Separate dining area
- Living area with sofa bed
- Occupancy up to 4 persons (max. adults: 3 / max. children: 2)
More room classes available, please inquire.
Resort Location Map
The Reserve at Paradisus Punta Cana ResortPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Bavaro Beach, Punta Cana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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