- What's Included
- All Inclusive Features
The Tropical Princess is a great resort for both families and couples. It's cleverly situated in a prime spot near the Bavaro Beach. It's a great location for those looking to walk along the beach shores. There are only three options available with regards to restaurants: the buffet, Brazilian and Dominican style cuisine. All of the restaurants are good in quality and serve fresh food. Good items available from the bar. There are also plenty of expeditions and activities to do throughout the resort. There's also free shuttle service to various shops and shopping centers are just a few minutes walk away.
This was my second time in Punta Cana with my family. First time was 4 years ago and we stayed at Catalonia Bavaro, and everyone was great and friendly, the resort was in great condition, and we had a lot of fun! With this being our second time in PC, we decided to try the Tropical Princess Resort. Being that it was $200 more expensive then the Catalonia, we expected even more fun! It all started with the first day we got to the resort. The staff was super slow and they were not friendly. It seemed like everything was an inconvenience to them. I had my own room , while my mom and sister had their separate room. Their room smelled horrible, like humidity, and their room was very hot, and the AC did not work at all. We called 3 times that day to get it fixed, but no one came. In addition we later discovered that the sliding doors that lead to the balcony also did not latch, therefore, anyone could come into the room. At this point there was a security issue aside from the comfort issue. I went to the front desk and complained to them, and after waiting 3 hours for the new room, they put us in there. There is no wifi in the rooms, so be ready for that. Anyone who wants free wifi has to go all the way to the lobby to maybe get a signal. The wifi was horrible. At one point I went up to the front desk to see if there was an option to pay for faster internet access. They said yes, but that it would not be available until the 23rd, 2 days after I would have left. In addition to this, they said the paid faster internet would be $5 per day, with a deposit of $100, yes $100. The food at the buffet made my sister and I sick a couple of times, and it is not good. Every night they had a different food theme (Japanese, Mexican, Italian), but really every time we saw the same food, with the exception if one or two different foods that barely reflected the culture of the day. The waiters and waitresses only ask you once about what you're going to be drinking, and they walk away from you before you're even done ordering, specially if you're ordering more than one thing. They were quite rude needless to say. They then wondered why they did not get a tip. We're coming from the US where we really know how to tip compared to other nations, and we know they did not deserve to be tipped. They only person I tipped very well was the cleaning lady, who was very nice, helpful, and was on top of things. They have a little train service for guests, but I would have much rather walked most of the time, because it would only come every 15-20 mins around the resort. We later saw that it was because the driver would stop for a while and have a really long conversation with another worker. Everyone expects a tip with the horrible service that they provide. The resort looks ok from the outside but the rooms need some serious remodeling and updates. Lastly, there is a safe in the room, but you also have to pay for that too.
We stayed at the Tropical Princess with two other adult couples for a week and we had a great time! The rooms are not fancy but we didn't expect them to be. They were clean and well kept and that's all I needed. One of the couples had to be moved because the air wasn't working in the first room but the front desk took care of it quickly. The staff is super friendly and accommodating. I don't think tipping is expected, but they really appreciate any tips given and will take good care of you. The beach is amazing. The grounds of the hotel are kept impeccably clean. The food was great as far as all six of us were concerned. We really enjoyed the restaurants on site and the buffet. Some of the restaurants are not included in the all inclusive price but were still reasonably priced. The drinks were good and they were definitely not stingy with the liquor. The only thing I didn't like was the constant badgering from the concierge people (they hang out around the buffet every morning waiting to catch you walking into breakfast) to hear their promos and the excursion people wanting us to do the water sports and excursions. We had to consistently tell them no every day. (We were just there for relaxing and didn't want to do any of the extra stuff) There are also several vendors that walk up and down the beach selling stuff which got annoying. Overall we had a really nice time and would visit again.
I'd definitely recommend. The staff was super friendly and made the trip even more fun. They had activities for all ages and overall it was just a great experience. Food, room, staff and just everything was great.
My family and I visited here in June of this year. We are not fancy people. We stay at 3 star hotels and we do not send our food back at restaurants. Let me give you a break down of our awful experience here. So we arrived in Punta Cana and our luggage was lost. So the airport was to send it to the Tropical Princess. We went to find the nexxus van and the nexxus man directed us to a man (not wearing a nexxus shirt) who drove us in an old suburban, with the letters VIP taped to the window, to the hotel. Once we got there we were immediately let down by our room. The a/c didn't work and there was mold growing on it and water dripping from it. The remote did not have a back and the batteries had dents all in them. We felt VERY unsafe here! The food tasted like stuff it shouldn't and there was ZERO HOT WATER!!!!!!!!! Would NOT recommend staying here!!
Checked in on Friday for a 10 night stay. My room had been booked for several months. Room allocated was dark and dingy. No door into the room other than via the patio door that opened onto a very public terrace. No other windows. To get any privacy from people passing I had to close over the curtains leaving the room pitch black. Smell in the room was dank. Toilet was broken and could only be flushed by filling a plastic bin with water and manually pouring down. Advised by hotel they were full but would see if they could change room the next day. Room was so claustrophobic I didn't sleep and around 6am called at reception to highlight concerns on room and option to cancel and rebook elsewhere. Additionally and importantly I'd asked Expedia to double check with the hotel that I could get in room wifi. They confirmed not a problem at $5 a day. Advised I would have to speak to reception manager Ramon who would be in at 9. Around 9.15 I spoke to Ramon. He advised they only had a few mobile hot spots and none were available. He was pretty unhelpful and didn't seem to care that I'd contacted expedia to expressly check this as I would've changed hotels. So rude and unhelpful was he I asked to speak to his manager. He refused to do this and wouldn't tell me his manager's name. I got this elsewhere and emailed full details and await a response.I can only commend Ana and Emmanuel who shone professional despite the poor effort demonstrated by their colleague. Thanks to Ana I obtained an alternative room and Emmanuel sorted the wifi issue for me. 3 stars may seem harsh but no one should pay to get the room experience I had on Friday. Additionally the poor customer experience from the front of house manager just made my experience worse. To be honest it would be a much lower score if the experience hadn't been redeemed to a great extent by Ana and Emmanuel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited Domestic drinks & House wine
- In-room mini-bar w/water & soft drinks only
- 1 hr/person/day of non-motorized watersports:
- Hobie cat sailing
- 1 introductory scuba diving lesson in pool person/stay
- Daytime tennis
- Fitness centre
- Board games
- Daily activities program at Caribe Club Princess Resort & Spa
- Nightly entertainment
- Admission to the Disco, drinks included 11pm-Midnight
- Free shuttle to the Casino Princess (located at the Bavaro Princess Hotel)
- 310 rooms in several 2 & 3-storey buildings
- Buffet restaurant
- 2 a la carte restaurants: Dominican & Brazilian Grill, dress code & reservations required
- Christmas & New Years Gala dinners
- Snack bar
- Tennis courts
- Fitness centre
- Massage service (fee)
- Beauty salon
- Internet access (fee)
- Car rental
- Banana boat (fee)
Superior Rooms include:
- 1 king or 2 double beds
- Satellite TV
- In-room safe (fee)
- Full bathroom
Superior Rooms w/VIP package include:
- Same as above but including VIP package
Family Rooms include:
- Same as above with 1 king or 2 double beds
- Separate living area w/2 single beds
- Full bathroom plus another bathroom w/shower only
Kids Deals - One child under 12 and 1 child under 7 stay & eat free when sharing a room and existing bedding with 2 adults.
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club and playground. Teens 13-17 can enjoy the Teens Club. Babysitting service subject to availability (fee).
Stay at 1, Play at 2! - Guests have free access to activities at the Caribe Club Princess and to the hotel's a la carte restaurants (with supplement payable on site).
VIP Package for Superior Rooms - Includes: VIP bracelet, concierge service, room service, 1 bottle of rum/room/week, premium brand drinks, dinner at 'La Cava' (wine cellar) or 'El Pescador' seafood restaurant (once/week), Swedish massage (20 min/person/week), 1 open dive/room/stay (certified divers only, proof of certification required), and 1 hr/person/week of Motorized watersports.
Honeymooners - Receive Fruit basket, Bottle of Rum, Nightly turndown service, Floral decoration in the room upon arrival, Romantic Dinner, Special Cocktail for Honeymooners & Complimentary photo souvenir during cocktail. Request at time of booking. Proof of marriage required upon check in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Tropical PrincessPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas de Bavaro, Bavaro, Punta Cana 23001 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.