VIK Hotel Cayena Beach
- What's Included
- All Inclusive Features
The VIK Hotel Cayena Beach is a great resort for those who are looking for a decent Punta Cana getaway for good value. The rooms found in this resort are spotless and cleaned daily. There are good buffet items to choose from. The smaller scale a la carte restaurants are also fairly decent. There's also a good selection of wines and bar items available. There are also plenty of day excursions. So you'll always have something to do.
Location: 500 m from Playa Bavaro beach; approximately 25 km from the Punta Cana airport
Always a pleasure to return "home" to see all the great people. They are like second family to us. They always have a smile and make the trip great. I've never had a complaint about the food. Always nice to meet new people and reconnect with people you have previously met. Won't find a friendlier staff or more relaxing vacation. There is also plenty to do if you aren't the sitting around type. Can't wait to return. Miss it the moment I leave.
My overall stay at VIK was fun and relaxing with some needs of improvements. Hotel property: the hotel property was clean and nice. Room: I stayed in room 104. The room was clean and one of the updated rooms. I asked for an updated room and was accommodated. the only issue I had was with the bed. It was super uncomfortable for a couple days. I said something to staff and it was fixed with a pillow top the same day. The bathroom was lovely and the set up of the room was okay. The beach: I really much enjoyed the beach it was the favorite part of my stay. It was very clean, the water was beautiful clean green/blue. There were hammocks and plenty of chairs. I would go for walks early morning when there's less people out. I also enjoyed it being next to the beach house where they served drinks, breakfast and food. Along the beach were also other areas to get drinks. The only complaint for the beach was lack of beach towels after noon. Bring your own ! Food: the breakfast buffet was my favorite. I'm terrible with names but the chef who does the omelets was very nice and made what I requested. The buffet item had fresh fruits, veggies and other Dominican breakfast items. My least favorite was dinner . Most of the time I ate at the buffet and other times I at the Mexican onsite restaurant. The dinner food offered in the buffet was at time bland. I'm a sea food eater and there weren't many options. During those evenings I ate Mexican food. Customer service is why I gave 3 stars. I felt pressured by sales people. When I scheduled a tour, I was left waiting for 45 minutes. When it was time to leave I was told to leave my bags in the room and the bell boy would take them to the front for me. After 45 minutes, the bags were still in the room and I found out the driver was also waiting 45 min for me. There was poor communication between staff. I had to walk back to my room with the bell boy to get my bags and I didn't like that there are several pick ups and no announcements. Which I felt was terrible. Also, two days before my stay I asked for laundry bag and a sheet two days before my departure to leave with clean laundry. The main desk receptionist was at lunch and the person covering had no clue where to find the bags and the form . I waited 30 minutes while she ran around to find them; unacceptable! She later had an attitude with me and pass me the next day without saying hello because I expressed my discontentment with having to wait. I had an excursion shortly after and waisted 30 minutes waiting that I didn't have time to complete it . I believe front desk staff should be organized and informative with good customer service skills.
I can't wait to come back again this October, this time bringing some friends and the in-laws... Honestly, I can't say enough about this resort... It's on the small side which I love, less walking is not always a bad thing... Barb and Melanie are amazing as is, Newton, Antonio, Yunior and Yoselin.. Amazing people! This place is like our home away from home and you could not ask for a more beautiful beach... The food at the VIP restaurant is top notch! Kudos to their great chefs... If you are looking for a wild and crazy resort, then look elsewhere.. If you are looking for pure beauty, kind people and relaxation, this is this place... You will also meet so many wonderful people and make many new friends... We just love this place!!
Talk about having your own boutique quiet spot! The staff (Carlos, Nikki, et al) were really a great help and the service was always top notch at this relatively small hotel. Probably the best of all was the immaculate renovated room and grounds. Someone said there was no WiFi in the rooms but that is incorrect. You have your own restaurant, swim up bar, and uncrowded beach as well.The Cayena Beach Hotel (47 rooms) is right next to the Arena Blanca (400+ rooms) where you can visit and then leave - far too crowded, especially the beach. Also, the only WiFi at the the Arena Blanca is in the lobby.The food runs from good to very good but not great. None of the desserts seem to have enough sugar. The house wine, both red and white, that is served at all the restaurants is terrible!But this is Punta Cana. Very international and multi-lingual. We have visited here before as well as many other islands in the Caribbean and nothing is ever perfect. This is a wonderful hotel and beach area with all kinds of things to do and not do at the hotel(s). Give it a try for a great vacation.
Beach, pool, quiet resort. Go next door for action. Overall staff very pleasant, Carlos was great, Nikki was wonderful and many others, however, convenience store and vip eating restaurant next to pool (Jocelyn-waitress) staff could use some customer service skills. Giving more resort information at check in would be helpful also. Some of the staff here play favorites to those that visit on a regular basis (setting up and blocking off beach loungers for them, etc...) and newcomers are left to fend for selves. So other than lack of customer service, relaxing and great vacay. Also rooms are very outdated and only 7 of the 47 rooms look like pic on website. Spent 1 day getting settled in after changing rooms. Thanks Nikki for assistance.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited a la carte dinners (reservations required)
- Unlimited domestic drinks (house wine included)
- Access to El Cano Restaurant
- Access to Bow Bar at the Cayena Beach Club
- 24-hour snacks
- Mini-bar restocked daily (water, soft drinks and beer)
- Room service (2:30pm to 9:00 pm)
- Catamaran (30 minutes/stay with a captain)
- Daily activities program
- Introduction to scuba diving in pool
- Nightly entertainment
- Pool tables
- Boogie boards
- Tennis (day)
- Admission to the Fun Pub Carnaval (drinks included)
- 47 apartments
- Pools, including Kids pool
- Spa (fee)
- 24-hour medical services (fee)
- Beauty salon (fee)
- Casino (fee)
- WiFi (lobby)
- Reserved beach
- Scuba diving centre (fee)
- Shops (fee)
- Snorkeling excursions (fee)
- Tennis court
- Horseback riding (fee)
- Golf course nearby (fee)
- Double bed or 1 king-size bed
- Full bathroom and jacuzzi
- Ceiling fan
- Living area with sofa-bed
- In-room safe
- Balcony or terrace
- Occupancy up to 4 persons (max. adults: 3 / max. children: 2)
Resort Location Map
VIK Hotel Cayena BeachPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
White Sand, Carretera Arena Gorda n/a Bávaro, Punta Cana 290217 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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