Vista Sol Punta Cana
- What's Included
- All Inclusive Features
Our OpinionA decent resort for those looking for great value. While the quality and array of amenities aren't as comparable to those of other luxury resorts, you do get good value in what you pay for. There are decent options with regards to food and beverages. However, if you are looking for a place that offers better choice and quality, it's best to look at other options.
Location: On Cortecito Beach, 60 minute drive to the nearest town of Higuey, 20 minutes from the airport.
If you can afford to do better, keep looking. This was our 4th trip to Punta Cana, we believe the beaches there are the best in the Caribbean. This resort was rated 4 stars, and I read a LOT of reviews before booking. I have learned over the years that what is important to some might not be important to others, so I read and write the long reviews so I can arm myself and others with as much information as possible. I hope this review does that for whoever is reading. We arrived on a Saturday and were supposed to leave the following Saturday. By Wed morning we could not take it anymore and went through enormous amounts of details to get out and go home. First, the good parts. The beach at this resort does not disappoint. It was clean, very little seaweed, no rocks or coral. There were plenty of beach loungers, plenty of shaded areas to avoid direct sunlight. There were showers at the tree line coming off the beach, and foot baths on the paths walking back towards the buildings. The pools were also good and kept relatively clean. There was even a cool temperature pool with jets that we originally thought was a hot tub, very nice. The grounds are also very nice, lush greenery, someone always sweeping and clipping. The maid service was good, our room was cleaned and we were provided with fresh towels and adequate water bottles every day. (Do NOT drink the tap water) These are THE ONLY good things I have to say about this resort. Before I begin the unsatisfactory details of our trip, let me begin by saying this resort, in my opinion, does not come close to a 3 star. We have been to Punta Cana before; Iberostar, Grand Palladium and the Royalton. (See my other reviews)Check in was smooth, our room was ready, and a gentleman took us and our bags to our room. He explained how everything worked and we tipped him. We immediately changed the temperature on the thermostat to get the A/C working. (If you have been to the DR before, you know the heat and humidity can be intense). We noticed a knob missing on the nightstand, and the metal part of the drain in the shower hanging out of the wall. (Extremely minor things but the drawer wouldn’t open without the other knob, and there was water leaking from the metal drain) Within about 30 min of arrival I called the front desk to let them know we had some issues with our room and that the A/C was not working properly. They said they would send maintenance. It didn’t take long for them to arrive; there was one maintenance and one security. The knob was replaced immediately; it took a few minutes to fix the shower. Neither of the gentlemen spoke English, but I believe the few Spanish words we knew to mean “make it cold” were properly conveyed. When they left I believe we were in the “give it time” zone. The thermostat was Celsius and we did not know the conversion. It read 24. We put it down to 18. In the 4 nights we were there it never got below 23. Each and every time we called or stopped by the front desk about our room not being properly air conditioned we were told someone was working on it. (24 Celsius is 75 degrees Fahrenheit-the average temperature during the day was 92 Fahrenheit)Most resorts around the world provide a coffee pot and restock daily. This resort provides a coffee pot and 2 envelopes of coffee “complimentary”. If you would like more you are “free to purchase additional selections at the store”. (I am noting here that the coffee is by machine in the buffet and all the resort bars-not pot brewed) Also at all resorts in the Caribbean, that I have been to, a safe is available in the rooms. At this resort, you pay $10 to get the lock and key to your safe. There is a placard in your room that basically says leave your valuables at your own risk if you don’t purchase a safe lock and key.I saw a review about the beds, that they were hard. That was a complete understatement. The mattress was hard, like sleeping on a park bench hard; it did not even give when you sat on it! Tues am we went to the front desk and told the clerk our bed was too hard and we were having trouble sleeping. She said they would change out our mattress. They did, it did not help.The buffet. We were amazed and disappointed that while there seemed to be a generous amount of staff, they do absolutely nothing but clear away used dishes and set up tables. You select your own table, they do not seat you. It is open air, meaning no walls, and there are quite a few ceiling fans, but no A/C. (We have been to another resort that is open air & their buffet area is netted) You are required to get your own drinks, even water. I really didn’t mind that, at first. During our stay, we twice left to get drinks and food and came back to our table being reset. One of us had to stay at the table while the other went to get drinks or food. (Once my husband had to chase down the server who cleared our table; she cleared and took my medication container that I had left on the table thinking they would know it was still being used). The food was edible, but barely recognizable. We have been all over the Caribbean, so we are familiar with different foods, but Tripe and Goat? There was a lot of pork, some chicken and beef dishes. Of course we didn’t starve, but I felt so bad for all the families with little ones, none of the child friendly comfort foods available at all. To be fair, there was a pasta station, an extensive bread bar, and a salad bar. There was also plenty of fruit, cold cuts and cheeses and a dessert area. (But around those areas, there were a LOT of small flying insects-another downfall of open air) Our issues were the birds, flying insects and the unsanitary practices we observed. One evening a server cleared a table and reset it with the same silverware that was left unused by the previous occupants; one morning I observed a server using his ungloved fingers to remove a waffle from the waffle iron. I realize open air is difficult to control, but with all those servers around, you would think they could shush away birds landing on a table and eating off plates. On our last morning, 2 tables over from us, a young couple brought their breakfast to the table and each left to get drinks. A black bird (crow I believe) flew in and landed ON THE TABLE and began pecking at the scrambled eggs on the plate; my husband and I were stunned that the serving staff did not shush away the bird! That was the last straw. We were exhausted from not sleeping well because the bed was so hard, irritated that our A/C was still not cooling at a lower temperature and then wondering what kind of illness we would develop from the carelessness we were seeing in the buffet almost every meal. We are not germ phobic people, but that place was not worth the money we paid to enjoy a Caribbean vacation. Never once in all the times we stopped at the front desk did anyone ever offer to change our room. (Apparently they were booked solid and had no other rooms available) The 2 different times my husband asked to speak to a manager he was told the manager was not available. When we firmly decided we were going home, and told the front desk clerk that we were checking out 4 days early, no one even asked why. It cost us financially to change our flights and rearrange transportation from the resort to the airport. It was unbelievably disappointing to feel so neglected and emotionally draining to try and stick it out to enjoy the beach when that was literally the only part of the resort that was amazing. AND…I am still battling to get my 3 nights back from the resort. When we checked out, the clerk told us we would have to resolve a refund with our travel agency. I contacted Travelocity when we got back; they had to get a refund back from the resort. My Travelocity clerk contacted the resort while I stayed on hold and Omar from the resort told her they would not issue a refund. You get what you pay for. In speaking with other persons at the resort that we met; American and other nationalities-the resort was over 25 years old with no modernization. They are fairly inexpensive and seem to be full to capacity consistently, so why make any upgrades or modernizations? We were not concerned with the room appearance, but the bed comfort is highly important when you are away from home in the heat and humidity of the Caribbean; you need rest! It’s human nature to overindulge at a resort where it’s all-inclusive. Although you won’t starve, it’s not at all comforting to worry about what will be edible; or what kind of unsanitary practices occur that we didn’t see. I do not believe we are fussy Americans. I don’t think it’s asking too much to have a decent mattress, expect your room to have A/C, and practice good hygiene where food service is concerned. I could overlook paying for coffee and a room safe. I don’t mind getting my own water and coffee, just don’t take away my food I stood in line for while I am away from my table. I would not recommend this resort, to anyone. If you read any of my other reviews, from any of the countries I have visited, you will see that I am pretty fair. Arm yourself with as much information as you can about the place you want to spend your hard earned money on. It’s your vacation; you should enjoy absolutely every single aspect of it!
Returned from a 6 night trip 2 days ago along with my mother and cousin. This place was all we had looked for and much more! Staff was friendly and helped us with anything we needed, going out of their way to make sure we had a fun, relaxing time. Bartenders were fast and efficient, and Awesome :-) We mainly ordered from the main pool, the lobby, and the theater bars, all of those men and women were great. Yes there was a huge language barrier but that didn't bother us any, it is a Spanish speaking country after all, we totally expected it. Our room was LOVELY, cleaned and the fridge stocked up very well every day, we stayed in building 4, ocean view #4307, beds were way too firm for me but just fine for my family. Our maid service was just as fantastic as all of the other staff and i am giving a big thank you to them and all of their hard work, as well as the groundskeepers and porters! The grounds were well kept, the beach beautiful. It was also fun to meet so many people from several different countries. We had a laughing good time trying to communicate with a lovely couple from France. We booked through Vacation Express and had a wonderful Nexus rep, Ricky, there to help us with anything we needed. We went on one all day excursion to Saona Island, money very well spent. Thank you Thomas (our guide) for the wonderful time! It was so fun and there was a lot included. The Italian ala carte restaurant was very good, i only ate at the buffet a couple of times because I didn't really like the food, but that's my personal opinion, my traveling companions thought it was perfectly fine. We plan to return to Vista Sol next year, I can't wait to experience it all again!
This was our second time at Vista Sol. We had the Junior suite/VIP Golden club (highly recommend) the private beach and bar was great everyday. We snorkeled right on our beach almost every day! We enjoyed the Foam Party on Wednesday and spent a lot of our time at the quite pool. Bar always open staff always smiling. We enjoyed many afternoons and evenings at the lobby bar. Thank you Victor, Rafael and Kennedy! Sorry if I forgot other names. Our maid was excellent, room 9212 she decorated our room with flowers. Always had fresh drinks in our fridg. a few bottles of rum and because I notified the resort a week early about our honeymoon they brought us a bottle of champagne two free massages and a plate of fresh fruit. Thank you Vista Sol for making our trip perfect.We tipped generously as all should the staff works very hard for your enjoyment. We will be back for sure next year. Almost forgot the food was great, the Mexican restaurant and Gourmet restaurant were our favorites.
We went to Vista sol (young couple) and after reading some negative comments after booking, we were quite skeptical. Our first night our aircon didn't work, complained at reception, still didn't work so seen our resort rep who again checked with reception and got this sorted for us. We got 0 sleep for two nights, but once this was sorted, all was fine. This is our only downfall to the holiday!Complex itself is lovely! PLENTY of bars. Yes, you pay extra for premium drinks. If you aren't fussy, you can have house whiskey, rum, vodka, beer, cocktails (plenty of choice). Can't complain! FYI: if you want 'lemonade' ask for '7up' or you will get lemon juice! Plenty of eateries too. Food was not great, but then again you are many miles from home in our case (UK) so food is never going to be what we're used to! Saying that, given the choices you can ALWAYS find some things you like and also can try what you like, and as much as you like. Italians, Gourmet and Mexican restaurants also free, however make sure you go to reception at 9AM and book as advertised to get a place. Grounds were very well maintained. Beautiful gardens, beautiful views. The rooms however could use a little TLC but for how long you spend in them, it isn't a necessity. We checked out at 11am and asked at reception for a room to shower in at 1:30 before our pick up upon leaving. The room we were given was amazing! Better than our room. I believe this will have been the ocean view room, priced at approx $300 extra. Not sure I would have paid this extra for one week, but if you're a room snob, do it! If slightly cheaper and knowing the difference in rooms, we would've snapped it up! 3 pools and a beach on your doorstep, you are spoiled for choice. Was nice to spend a day at each for a change of scenery or if you didn't want to be around the music/entertainment that day. Entertainment was constant if you wanted it. Activities in pools, beach, on a night etc. You don't have to always be around this if you wanted some peace, but if you did get bored, you can always get involved with something. Kayaking and pedalo also free to do and look back along the beautiful beach! Also perfectly located to watch the sunrise! Staff didn't speak a great deal of English, but generally helpful. Some were very friendly, some not so much. Internet was not great. Can pay for premium or go into the show area for free wifi which, if not many people are there, works fine. If it's busy, don't bother. Again, why bother with internet when you're away! Get to the beach!Overall, we had a lovely stay! some negative comments are way over the top and not too sure what more you can expect for the price!
I'm catching up on a few reviews, and Vista Sol is one of them. I took a few notes of some employees that didn't exactly make my experience very pleasant. I really prefer the positive reviews, but perhaps these are equally important to allow for some changes. I believe I spotted a pretty good deal on Expedia and boom, let's try Vista Sol. Late evening arrival, I met Veronica at the front desk. She was not very professional and wasn't a very good representative for the company. I showed up at the room, after checking in and wasn't very happy with the room, the aroma, and the bed specifically. I called back to the front desk and wanted to see my cancelation/change options. They had a no-refund type of policy, which was repeated to me a few times. I tried my luck with calling Expedia directly, which assisted the matter a bit. I believe I was able to get an upgraded room because of the issues. Dominga, the manager, also wasn't very polite nor professional either. She was forced to cave and give in after receiving the pressure from Expedia. I also made a note of a young man at the front desk named Antonio Manzueta, who also joined the crowd and had a negative attitude. After I put up with all of these administrative matters, the stay was actually pretty decent. It's not the most upscale place, but I can recall it had a lot of potential.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome drink
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited domestic drinks
- Deposit required for non-motorized watersports:
- 13-hole mini-golf
- Daytime tennis
- Table tennis
- Use of fitness centre
- Daily activities
- Nightly entertainment
- 471 rooms
- Restaurants including 3 a la carte (Gourmet, Italian and Mexican)
- Grill restaurant
- Snack bar
- 6 bars including Lobby bar, 2 pool bars, Beach bar and Theatre bar
- Disco (drinks extra)
- 2 tennis courts
- Fitness centre
- Shopping on-site
- Hair salon
- Massage services (fee)
- Internet access (fee)
- WiFi in lobby
- Children's playground
- Golf nearby
- 2 double beds or 1 double and 1 twin bed
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Max occupancy 3 persons
- Same as above but with 1 king bed, Jacuzzi and a large balcony with sea view. Max occupancy 2 adults.
For the Kids - Kids' Club for ages 4 to 12, Children's pools and Babysitting available for a fee.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Vista Sol Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Av Alemania s/n El Cortecito, Bavaro, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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