Vista Sol Punta Cana
- What's Included
- All Inclusive Features
Our OpinionA decent resort for those looking for great value. While the quality and array of amenities aren't as comparable to those of other luxury resorts, you do get good value in what you pay for. There are decent options with regards to food and beverages. However, if you are looking for a place that offers better choice and quality, it's best to look at other options.
Location: On Cortecito Beach, 60 minute drive to the nearest town of Higuey, 20 minutes from the airport.
Let me preface my review by stating that I have traveled on every content except Antarctica and I have seen the best and the worst of it all. I have stayed in hostels, in high end resorts, in chain and boutique hotels. The Vista Sol Resort, absent the food, is decent three star quality. We booked through Vacation Express, who had its representatives on site. The contents of this review were shared with them and I will be cross-posting this review on their website and with their customer service division.Rooms: The rooms (Room 1212 for reference) were good, even if the decor needed updating (e.g. the lamp shade was brown at the top despite being white). Yes, the beds were hard as indicated in other reviews, but that did not bother me or my friend. The air conditioning worked well and the bathroom was updated nicely. Had a bit of an issue with the TV at first (our TV box seemed to not be working), but maintenance came the first night and fixed for us. Fresh bottled water was put into our fridge daily and the housekeeping staff was very nice. Pools - They have several and each pool has a bar! The swim up bar is a nice feature in the main pool, although it is only open from 3-7pm. Every day at 3pm there is some sort of entertainment at the main pool. On Wednesday of our stay there was a a foam party. I skipped that though. We tried each pool, but eventually decided we liked the quiet, tranquil pool behind the Theater because it had built in lounge chairs in parts of the pool. Very nice! Beach - Go here if you want direct sun all day. The water is pretty calm and the breeze off the water is lovely. There is seaweed floating in the water and on the beach most of the time. This didn't bother me, but it might other people. Bars - All good. No complaint whatsoever! We brought with us 30 oz. Yeti tumblers and everyone was great just to fill those up with whatever we wanted. Food - Here is where it all started to go downhill. I was sick for two days out of our 6 day vacation with diarrhea, fever, chills, and just general aches and pains. No bueno. I am convinced that the food was to blame as others experienced similar symptoms. I am sure that management will write back that everyone's system is different and handles food differently. While yes, this is accurate, I have a history of having an iron stomach. I have traveled to Morocco, Thailand, Brazil, etc. and never had an experience like this. The buffet is your only option for breakfast and I was never really impressed. The only thing I ended up really liking were the different cakes on offer. Lunch offers were the buffet (rice and beans were a solid staple there) and there were nachos, burgers, and pizza available in the Mexican restaurant on the beach (the nacho chips and processed cheese were the only thing good about that experience for lunch - burgers were literally sitting in their own grease and flavorless cardboard). For dinner you have several options, but you must make reservations for the non-buffet options. The Italian restaurant was the worst thing I have ever eaten in my life. I have traveled up and down Italy several times over, so I am a bit of an Italian food fanatic. Obviously, I did not expect perfection in the DR. But, the ravioli I received tasted worse than canned Chef Boyardee. It was inedible. The chocolate mousse tasted like fake chocolate and chemicals. At the Mexican restaurant, stick to the salad bar area (chips, ground beef, guacamole, etc.). We ordered fajitas and they were way over salted. I cut with a lime to make it palatable. Unfortunately, this was the second day that I was sick, otherwise I might have enjoyed this meal more. Finally, the Gourmet restaurant was the best of the trio. The cream of asparagus soup is a must, plus the rib eye. The cheesecake was good as well. We ate here twice so as to avoid another trip to the Italian restaurant and the buffet. Snacks - There is a supreme lack of snacks at Vista Sol (the Sports Bar appeared to be under renovation while we were there, although we were never informed about it). There was nowhere to go at like 4pm to grab an order of fries, for example. We took one afternoon and went to San Juan shopping center (free!) to buy snacks at the supermarket inside the mall. We also ate at Pizza Hut and brought the leftovers back for breakfast the next day (that's how desperate we were for food!) I wish we would have made the trip to the shopping center sooner! Time Share Pitch - For me, this was the type of vacation where I wanted to lay in the sun, drink, and relax. I felt hassled at every turn to sit through a time share presentation in exchange for getting some type of "perk" (free massage, lobster, etc.). Many people did it though and said that the sales reps were no longer as pushy after they had already sat through the pitch. "Lost in Translation" Issues - I speak French (fluently) and Italian (at a pretty advanced level) and combined with the basic Spanish I know, we were able to get on pretty well with everyone. It was clear though that some of the employees did not speak English that well. Still, we had a few "lost in translation" issues (which we laughed off and kept moving). Not a huge deal, really, but something for other travelers to be aware of. Learn a bit of Spanish before you travel. Know some key words and phrases. Everyone will be the better for it.Wifi - you have to pay an extraordinary amount for wifi (again, I travel all over the place from Latvia to Greece to Australia to Thailand) and it's a bit ridiculous that in 2017 you are having to pay for access to the Internet. Yes, there is free wifi, but only in the Theater area and even then it is not reliable. Plus, there are no overhead fans in the Theater area and it is incredibly hot under the awning at times. While it was nice to disconnect, there are times when I wanted and needed to be connected that it was difficult. Check In Issues - The check-in process needs to be better streamlined, especially when you have a whole bus of people arriving at the same time. We arrived around 2:15pm, stood in line for 15-20 minutes, "checked in" and got our wristbands, and then were told to come back at 3pm to get our keys. During the downtime, we ate lunch in the buffet and waited. When we came back and waited in another line for 15-20 minus, they couldn't find our name or our key. After another 15 minutes, they finally located it and we were en route to our room. We arrive in our room and the housekeeping staff is still working on flipping it! So, needless to say, we were hot, disgusting from traveling, and couldn't settle into our room until almost 5pm. This was no fault of the housekeeping staff, who rushed to try and get the job done, but a clear misstep by those at the front desk. A more streamlined process is needed, especially when you know you will be receiving a bus load of people at once. On the whole, would I recommend this place to others? Only if the food was better. I probably will not return.
This was my second visit to this hotel, we picked it because last year we had a good holiday plus the location of this hotel is great. They have done some up grades around the main pool and these are good but other things were really disappointing. Room/Maid: booked a comfort room again and this was exactly what we got. It had a pool view and air con worked great. As repeat guests we were treated to little extras during our stay which was a nice touch. Maid was great room was kept clean and we got fresh towels everyday, but some days the lady did come late (around 4pm).Food/restaurants :The buffet i actually found more disappointing than last year, very little choice this yr, found myself having pasta at least 5 times in our 11 night stay (last yr only twice) and although the pasta was really good I would not have gone for it so often had there been better choice. Breakfast was as good as ever, The man on the omelette/eggs station was great. The snack bar was again poor although they have started putting on crispy chicken which was nice. 3 days in the snack bar was closed off and moved to the Mexican restaurant as they started to do some refurb on it so let's hope the food gets an overhaul as well. Did not use the speciality restaurants, they were so bad last yr we bypassed them this yr and went off resort to eat instead.Entertainment/ Animations team: Best night is the Saturday night beach party this is really good but the rest of the entertainment was the biggest disappointment. Yes technically it starts at 10.30 am and finishes with the disco at 2am but what goes on in between is a joke. 10.30am till 12.30pm on the beach was good verious things going on. Then nothing till 3/3.30pm at main pool and this was very poor ....ie. One day bingo that lasted 1.5hrs and that was it. Another day day coco bongo pool party 3pm-4pm then nothing but music. Best we saw was one crazy game and then a dance lesson... but no matter what, it was over by 5.15pm on the dot.(Pool bar does play music till it closes at 7pm). IF THAT is what the hotel management call an afternoon entertainment programme then they need help. Nothing going on between 5.15pm and 8/8.30pm then they start with kids stuff. 9/9.30pm show starts and is over by 10.15-10.30pm. Then Nothing ...only thing to do is go to the disco. Nothing for older guests that may find the disco to loud. Just the disco or the lobby bar that has nothing but some piped music. Also the entertainment team no longer go into the disco to dance and socialise with the guest like last yr. We noticed that one certain member of the team just stood near the bar every night and another just sat with the same girl every night, until the show was over then they disappeared. Even the pool foam party was a bit lacking on last yrs due to a change in the foam machine/company and the entertainment team. Yes there are 2 teams the hotels and the jumbo team ...but the jumbo team ONLY interact with Jumbo customers and the hotels team are unmotivated, young inexperienced staff, that very rarely engaged with the guests. I expect the standard cut and paste response from the management as this is the norm, but if the management think that what is actually happening within the entertainment is good and acceptable then they need replacing. They would benefit from looking at wot other hotels are doing and hiring some experienced entertainment staff.Service: This was spot on. No staff were rude all smiled and said hold and some remembered us from last year. We could sit round the pool bar and our drinks would just be brought and put in front of us ...Can't get better than that lol Location: This is the best as it is located just a few minutes stroll from bars, restaurants and shops. It is perfectly safe off resort day or night. We stopped off for few beers one day at a bar on the beach. We went to Onno's one night to eat and the food, service and atmosphere was great (I will defo return there next time im in PC) The supermarket up the road is great if you want to top up on snacks or rum to take home etc (cheaper than resort or duty free). Also the hotel is not too far a ride from El Kan, Drink Point, Steve's bar and Legacy (all my favourite sports to go out) It seems like the hotel is going more family friendly especially if you plan on being in bed with the kids by 10.30pm but this is at the detriment to others guests who may want to stay there .......pity as this could be a cracking little hotel with the right management that puts some focus on food quality/choice and entertainment as well as everything else. I will defo be back to PC but it will NOT be to stay at the Vista Sol unless it is at a rock bottom bargin basement price (and this is only bcos of its location) as this time the Cons out Weighed the Pros.
I was excited for my vacation at Vista Sol. Once I arrived I checked in went to my room and was very disappointed. The bathroom was disgusting. The roof was leaking water in the floor. Was suppose to be fixed it never was. The bathroom was not cleaned when we arrived. There was black stuff all over the bath tub and floor. The bath tub was dirty as Well. I basically had to to clean it my self that first day so I could take a shower. Then even after the made cleaned it never really looked clean. There were also ants in the bathroom. Painting coming off the ceiling and there was an odor that never went away. The ceiling looks as if it would fall in at anytime. The fridge in the room was rusted as well. I would not recommend this hotel to anyone at all.
Terrible resort. Beds hard, cats in restaurants, shower doesn't drain, terrible mosquitoes. I woke up to 9 bites on my right arm. Food is nasty. No iron in the room and the want you to pay to use one. The phone in the room didn't work. I will never stay here again I don't care if it's free! This place is a dump.
The hotel is by the beach, however too much seaweeds prevents customers from enjoying the beach. The hotel staffs were great. The are varieties at the hotel buffet but the meals are not well seasoned plus you have to compete with birds and cats at the buffett. I saw a bird on couple of occasions perched on the fruits and cheese spreads without the staff changing the spreads even when I alerted them. The mattresses are hard and my wife could not sleep well. I complaint about the drainage of the bathtub and the sinks on two occasions without anyone doing anything. Nevertheless, next time, I know how to circumvent all these inconveniences. I would rent a car to go to another beach, might bring a memory foam top for my wife, and bring my own spicy sauce to enhance some of the buffet meals.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome drink
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Unlimited domestic drinks
- Deposit required for non-motorized watersports:
- 13-hole mini-golf
- Daytime tennis
- Table tennis
- Use of fitness centre
- Daily activities
- Nightly entertainment
- 471 rooms
- Restaurants including 3 a la carte (Gourmet, Italian and Mexican)
- Grill restaurant
- Snack bar
- 6 bars including Lobby bar, 2 pool bars, Beach bar and Theatre bar
- Disco (drinks extra)
- 2 tennis courts
- Fitness centre
- Shopping on-site
- Hair salon
- Massage services (fee)
- Internet access (fee)
- WiFi in lobby
- Children's playground
- Golf nearby
- 2 double beds or 1 double and 1 twin bed
- Satellite TV
- In-room safe (fee)
- Full bathroom
- Max occupancy 3 persons
- Same as above but with 1 king bed, Jacuzzi and a large balcony with sea view. Max occupancy 2 adults.
For the Kids - Kids' Club for ages 4 to 12, Children's pools and Babysitting available for a fee.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Vista Sol Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Av Alemania s/n El Cortecito, Bavaro, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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