Zoetry Agua Punta Cana
- What's Included
- All Inclusive Features
An amazing option for those looking for a luxurious and high-end stay in Punta Cana. The Zoetry does not skimp out on quality. The resort grounds are immaculate and well-kept, and the rooms are large and spacious. The resort offers a plethora of activities, so there isn't ever a shortage of things to do. Amazing and attentive staff are available to fulfill requests and tend to any concerns. There's a bit of a variety lacking with the buffet items. However, it's still fairly fresh in quality.
We visited in Zoetry Agua in November 2016 celebrating my wife birthday. It was our third visit to this hotel and we enjoyed every time more and more. The rooms are excellent, the room service in better. Food in different restaurants are "exquisite". Every drink you want try... it is there, with very high quality. But the most important in this hotel is the quality of service and the attention every guest receive from the staff. Every one there is "excelente", how they always answer when you say "hello, how are you???!!!". Many names of members of the staff I can mention, but every single thing we can consult, we find the best answer in Magalys Rodriguez, manager of reception. she is the best of the best !!!!!!!
What a quite little place. It is romantic and very hands on from the attentive staff. Our first night we met the restaurant manager Francisco. He made our stay and food over the top wonderful. We also had a private butler Ramon. He was attentive and fantastic. This is not a place for night life but a place to find your self and re boot.
My husband and I recently stayed at Zoetry for our honeymoon. We were greeted at the front desk immediately with flavored waters and someone to take our drink orders, and the service just gets better from there. Our butler Juan was very friendly and accommodating. He made sure that we always had everything we needed. He changed our massage appointment for us, had a gorgeous bubble bath and champagne waiting for us in our room one evening, and set us up for a special lunch. Gilberto at the poolside bar took great care of us as well. He made delicious drinks and had them waiting for us even before we asked. He kept us busy and the pool bar with riddles which was very fun! If you're looking for a very relaxing, luxurious experience, this is the resort for you. If you're looking a few more activities, some more music or a more lively vacation, this is NOT the resort for you. We were a little disappointed in how quiet it was. We were very disappointed in how often we felt we were being sold to. Things we thought were included were actually extra. We thought snorkeling was included based on everything we saw on the website, however it turns out, it was a day excursion that would have been extra per person. During our initial tour, the person selling cigars started selling to my husband immediately. He pressured us to buy, saying he would only be there for the rest of the day, but the next day, there he was selling cigars. Our vacation came with coupons for spa services, when we went to redeem the coupons, we were invited to a sales pitch breakfast by Caesar. The next morning we were awoken by a phone call from Caesar reminding us about the breakfast, when we declined, he tried to pressure us into coming at a different time, and then we felt very uncomfortable about passing him around the resort.
My husband and I have travelled to Punta Cana 3 times. This was our first at Zoetry. From our understanding (the reviews, cost, locals), this was THE place to stay. I applaud the staff, our butler Roberto and most of ALL the chefs! My GOD the food was heavenly!! I actually think this is why they have some phenomenal reviews, because there is NO QUESTION that they have mastered these key areas of service and food.I fondly remember going to grab a bottle of wine to refill my glass at dinner. Our waiter, Oliver, came over quickly and said, "Here you are on vacation!!! You are not to lift a finger, please allow me." That warmed my heart...I could tell he took that personally and meant it!! On the other hand, the spa could use some help. I went for two visits (the first was a body wrap and the second was a couples massage). Unfortunately the body wrap visit was not great, the room was cold and the massage therapist didn't seem familiar with the treatment. Her flow seemed VERY disjointed and I wasn't provided with things like a neck/leg pillow or eye cover. She actually just threw a towel over my face...I think her name was Holga or Olga....I also wasn't asked about the massage oil/lotion used/scent I preferred. I don't know...it was kind of a train wreck. Thank God for the second couples massage. I got a hot stone and my husband got a Swedish. This was better. Overall considering the price of the treatments, I believe things could VASTLY improve. Due to this, I was actually happy we had spa credits from our travel agent, as paying full price would have been overcompensating for the services provided. In the end, the resort was nice. Grounds are well kept and it is a QUIET resort. If you are looking to read a book, have privacy, EAT like a king/queen this resort is for you. However, if you are looking to be entertained, party, with lots of beach activities/social events then choose another property. We were probably one of the youngest couples at the resort (35-36 professionals).This met our expectations, as that's what we were trying to do this vacation. Thanks Zoetry.
The staff at Zoetry Punta Cana is almost too good to be true. From meeting our butler Juan when we first arrived all the way through our last day, we were treated like royalty. We couldn't have imagine a better experience than what Juan gave us every day.In the mornings for breakfast at Piragua there was always Hansel and Rodian. Hansel took the orders and was always hilarious as he scared away any birds. Rodian would get you anything you needed and was very friendly.On the beach we found that Alba always went above and beyond with bringing drinks and even lunches. She was always so friendly and sweet.When we made it to Indigo for lunch there was Oliver and Rafael. They are the workhorses because we felt like we saw them at every meal all week. Oliver was our server for our private lunch on the beach which was one of our favorite memories, and he was very attentive the rest of the week too. Rafael was always so pleasant and helpful and it made us happy to see him everywhere we went. He was a very special part of our trip.When we wanted to drink by the pool, Gilberto was our guy. We spent parts of every day there and his personality with all of the guests really showed. Gilberto tiene las bebidas mas frias.Francisco was the man everywhere, lunch and dinner. He was very accommodating with ordering and changes and was very knowledgable and nice to talk to.We took notice to an employee who was always working either by the pool or on the grounds. He always had a pep in his step and was very nice when we saw him. We were so struck by his work ethic that we made a point to find out his name, which is Manel. Great kid.Lastly was our evening bartender, Marcelo. He owned the night. He was the life of the party and very knowledgable about what he did, and we feel very fortunate to have had him as our bartender for 7 of our 8 nights. He's lots of fun and will sing himself when the entertainment is done. Vive Poncharello!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily breakfast, lunch and dinner gourmet dining options with an assortment of organic food and beverage selections
- At least one 24 hour restaurant option
- Unlimited cocktails and specialty beverages from a variety of domestic and international premium brands
- 24-hour private in-room dining
- Daily activities
- Nightly entertainment
- Non-motorized water sports
- Endless Privileges including:
- Welcome bottle of Rum
- Fresh fruit basket daily
- Bvlgari bath amenities, aromatherapy pillows and linen scents, high quality bed linens and bathrobes, electronic security safe, and more
- Unlimited worldwide calling
- Complimentary horseback riding
- No check-in or check-out time
- Relaxing 20-minute massage per guest
- Access to sauna, steam room, Jacuzzi and sensation shower
- Daily afternoon tea time featuring real live plants for tea infusions
- Complimentary 24-hour laundry service
- Complimentary Wellness Consultation with a Wills System specialist
- 51 suites
- 4 a la carte restaurants (International with a Dominican twist, light international fare, Creole and Latin, European Fusion featuring an international wine cellar) Dress code consisting of long pants for men and Casual dress elegance is required at the � la carte restaurants
- 2 bars
- 2 Pools including one large infinity pool with isolating stream sand fountains, swim-up bar
- Spa (fee)
- Beauty salon (fee)
- Fitness centre
- Gift shop
- Wireless internet access
- Meeting facilities
- Car rental desk
- Terrace or balcony
- 1 king or 2 queen-size beds
- Full bathroom with separate shower, double vanity sink and vanity mirror
- Air conditioning
- Mini-bar ( Stocked daily with premium beverages, deli snacks and wine by the bottle )
- Bathrobes & slippers for use during your stay
- Flat screen TV with DVD player
- Nightly turn-down service
- 24-hr room service
- In room safe
- A la carte pillow menu
- Maid service three times each day
- Room size: 775 Sq.ft.
- Maximum occupancy of 3
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Zoetry Agua Punta CanaPunta Cana,Dominican Republic
- Hotel Contacts
- Extra Info
Playas de Uvero Alto, Punta Cana 23000 Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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