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- All Inclusive Features
Location: Beachfront property. Located on the beautiful Samana Peninsula. 30 minute drive from the Samana airport.
I will make this short. This is my 2nd time at this resort and it is a very nice resort overall. The good: Beautiful beachGood food Clean Sup. junior suites are OK I like the fact that their is plenty of room outside to eat Small resort Worth the money spent The bad: ( or I should say ... room for improvement ) This resort like ALL Grand Bahia resorts, the early race to beach chairs is a pain 6:30 am The free lobby internet is a joke The Golden is also a joke, go regular if you want to save money. The staff needs training. They mean well but they lack the service that we usually get and I think it s because of the lack of staff in that part of the Dominicain Republic. This is one resort that has it all if you can simply look the other side and enjoy it. I would definately recommend and would go back, This said, it would have to be at a low price, If I am going to spend the money this would not be my choice.
A beautiful resort we had a beautiful room a smaller pool and bar close to our room, resort was very clean, mostly french speaking guests, staff spoke very little English, buffet was great lots of good food , we were to 4 restaurants at the resort , we did the motorized catamaran excursion for one day, that was lots of fun, weather was good rained one full day but resort is big so lots to do, drinks were good although top shelf liquor was 4.00 US a shot first time we have been to a 5 star and we had to pay for Jack , also shrimp were 33.00 US every restaurant we were to the Chefs choice was shrimp 33.00 US usually there are lots of shrimp but have never had to pay, went to the pool bar one morning 10 minutes early Jorge showed me his phone saying that they opened at 10 so i said thats ok i will wait rather than go back to the beach chair so i stood there waiting at 9:55 I got a lecture from Jorge that e standing there was a problem to him he said this a problem for me i told him He didnt have to serve me until 10 I got my drink and thought to myself i didnt come here on vacation to be lectured and scowled at I'm sure there are other resorts out there where guests are treated better. We went to the French restaurant the night of the heavy rain storm water was about 6 inches deep running in the sidewalks and roads, lots of rooms had water damage etc and personal items wet or ruined, anyway, it does say trousers for the men but thinking that rule would lifted because there was no way you could werat trousers or shoes that night. We arrived at 6 and was told my husband needed trousers we discussed with the waiter the weather and left he asked us if we were coming back , we said no, outside my husband said he was going back to the room to get pants so that meant getting a golf cart ride, impossible to walk because of the downpour , getting a ride back etc. My husband arrived back at 7:20 and back to the restaurant we went, no trouble getting a table, food was good, so waiting for our dessert my husband says you wont believe what i just saw one of the guets handing a pair of black trousers back to the waiter that wouldnt let us in, the guest had shorts on and had sat a few tables from us, so after dessert i beckoned the waiter over and asked if they have trousers they lend to guests, he looked confused so I repeated myself , he said yes they do, I said why werent we made aware of this service or said that unfortunately all the trousers were given out, he apologized and said he has 3 bosses higher than him and they are allowing shorts for tonight only, really than why did that guest have to borrow trousers, This treatment at a resort does not go over very well with us I'm afraid.
Fourth time at the resort and just as beautiful. I found the English a little tougher this time. Brazilian restaurant to die for. Go hungry. The only negative again all beach chairs gone by six. Some never used all day.
stayed for 8 days in march 2017 with my wife, 2 children and another couple. the bottom line is that it was a terrible experience caused primarily by staff that were at best indifferent, at worst, openly hostile, rude, inconsiderate, or just plain incompetent. i would not under any circumstances recommend this resort to anyone.our train wreck of a ruined vacation started off pretty much on arrival. we had booked with another couple (also 2 adults, 2 kids), and we had both booked "master suites" (a king room adjacent to a double room). through our travel agents AND through direct contact with the resort we had requested and received confirmation that we would be at least in the same building, ideally on the same floor. when we checked in we discovered this was not the case. not the end of the world, but the response from the resort management was indifferent and accusatory. first they told us we had never made the request, when we showed the emails exchanged with the on-site manager, they fell back to "we're busy, you're lucky to have a room". no attempt was made to apologize or to make right the situation.the room issue may seem small, but it was very important to us as both couples had young children (under 5) and we had been placed in buildings at opposite ends of the resort. we didn't care what building we were in, so long as we were close enough to each other in order to keep an ear on sleeping kids through a baby monitor. through bribery, persistence, and stubbornness (spent half a day at front desk, refusing to leave until they addressed our issue) we eventually did get the room situation resolved. though we had to individually organize bell hops to move luggage, and were given keys to a room that was still occupied and not at all serviced. overall, huge annoyance and waste of time and energy.neither of the two safes in our suite worked. they required a key to turn them on. when given a key (only provided when requested at front desk), it did not work (and was clearly not the right key), when i returned and asked for the correct key they took the key away from me then gave back the same key (same shape, same code on side), insisting it was different (the front desk staff clearly thought this was pretty funny, as they were laughing at me while trying to tell me it was a different key), when i returned again after trying the "new" key, they said they would send someone to fix the safe. it remained inoperable for the duration of the stay.overall the resort was reasonably clean, but furnishings are dated and worn.the beach itself, in terms of sand and water, was excellent so long as we are thinking solely of the area below the high water line. the snorkeling was very good, with good visibility, limited swell, and fantastic marine life around multiple blocks of reef easily reachable from shore. soft sand, generally clean. the beach above the high water line was a mess, cigarette butts, straws and plastic cups rolling about. at the shallowest the beach chairs were 6 rows deep, at the deepest, 12 rows, and throughout crowded so close together that people were basically on top of each other and transit through or around was difficult. in the 8 days we were there the beach was, to my knowledge, cleaned once. they did nothing to re-order the beach at night or to prevent people from "reserving" the limited supply of chairs in the shade for multiple days. many people who got there earlier in the week than we did had claimed seating in the shade and maintained that claim with towels, magazines, etc for 5-6 days straight, even if not using the chairs at all.typical experience at the buffet, regardless of time of day, was to be seated in an unset or partially cleared table. usually without cutlery, coffee cups, or water glasses. at which point you would then be ignored by the staff for the majority of your meal. the few times that someone with coffee or water would come by, they would see that you didn't have cups and would just wander away. IF one managed to get a cup of any kind, it was another 20-30 minutes to get anything in it. i think i got a coffee refill twice in the entire 8 days. overall the buffet food was okay, if careful about choices. however, the layout of the buffet was incomprehensible. it was as if someone designed it to be as inaccessible and in-the-way-of-each-other as possible. trays were in corners, basically on top of each other, so anyone getting anyone 1 thing was blocking 3-4 or trays. plates were stacked behind or under the busiest locations, spoons on the opposite side of the room from cereal (tables were never set, so spoons had to be hunted down every meal). the majority of hot options were deep fried or covered in cheese or cream sauce. all minor problems, but all vexing and needless.the children's program was non-existent. we were given a schedule when we checked, but saw no evidence of the program occurring. despite being in a group with 4 young children, and spending ample time at kids waterpark, there was no evidence of anyone organizing children's activities at any point.they gym was not good. one reasonable (up to 50kg) set of dumbbells, couple of cardio machines (couple of treadmills, elliptical machines, and bikes). very small. didn't feel clean.the Rodizio restaurant, at night, was a high point of the trip, the food was very good and the experience was pretty good. but don't make the mistake of saying no to anything they bring you, it will not return. you don't get choice of meats, as at a normal brazilian bbq, you get what they bring, in order. if you miss it, or not ready for it when they bring it, you will not see it again.we basically had some sort of notable negative experience with the staff every single day we were there. at the italian restaurant, i was told by the host to "get out" because i didn't know what room our reservation was booked under (because of the above described room fiasco). despite knowing both room numbers and explaining it was one or the other, i was told to "leave, until you know your room number" in a very aggressive and confrontational manner. no attempt was made to check that either of the room numbers i had was in the list (it was, with the correct name) until after another needless confrontation. when we were finally seated there was no apology.one of the adults with 2 children with us were seated in the Las Olas restaurant during the day, but then told they had to move mid meal because the "section was being closed to set up for dinner". this was 4 hours before the start of dinner in that restaurant and again, absolutely needless. this felt very much like sexism and bullying, as the adult males sitting in that section were not being told to leave. when my friend refused to leave until her children finished eating, the maitre d' intervened TO STOP THE STAFF FROM BRINGING THEM WATER.the seafood restaurant was okay and the service there was reasonably good.we had two separate incidents with the simple task of exchanging towels. once, the staff refused to change the towels because they were "not dirty enough" (they had been used by kids in the sand and were both damp and sandy - which is really irrelevant anyways). in a separate encounter, we were told that no fresh towels or towel cards were available and that carrying dirty towels was "your problem" (with laughter and scorn) - this resulted in us carrying towels to front desk and working through 3 layers of staff to get someone to open the drawer with towel cards. another needless, incompetent incident characterizing the rude service and needless inefficiency of this resort.honestly, i'm leaving out half of the nasty, annoying crap that happened. but i'm tired of typing.overall, our vacation was ruined by the behavior of the staff. we would have left mid week but we couldn't get a flight out. the best part of the experience was leaving and the fact that no one got sick or seriously injured. for context, this is my 3rd trip to the DR for an all inclusive and my 6th stay in the Caribbean at an all inclusive. i've never had a bad experience before.
My family and I have just recently stayed at this resort and had a fantastic time. Except for day 1, where the hotel didn't have the rooms we paid for, which was rectified the very next day, our trip and experience at this resort was amazing. First of all, the hotel grounds are always kept in immaculate condition. The staff works very hard in providing excellent service to their guests. The common areas (i.e. washrooms, bars, beach, lobby, etc...) are always clean. Even though, there were only two buffet restaurants to handle the hundreds of guests, the food was excellent on the most part. Too bad that the other buffet restaurant is not open for breakfast to handle the some of the guests. Sometime, you can see the line getting longer and longer. The water park for the children is great!!! and the life guard is always on the lookout for the safety of the children. Even in the main swimming pool, the lifeguards are always making sure the children and adults are safe in the pool. The entertainment staff is also wonderful and very engaging to the hotel guests. The rooms are always clean and mini-bar is re-stocked everyday. The a-la-carte restaurants are fine and I would highly recommend that everyone that stay at this hotel try the Brazilian restaurant (Rodizio). The endless meat selection in this restaurant is just so amazing and you will surely have to turn the card "red" since the staff just keeps coming with food at your table. The ocean view at this restaurant is also something else, especially dining early evening. Make sure that you take a picture dining here (Rodizio Restaurant):) It is worth, definitely, to come back to this resort and maybe we will. Thank you to the staff of Grand Bahia Principe El Portillo for a memorable vacation!!!:):):)Gina RThornhill, OntCanada
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily plus snacks
- 3 a la carte dinners per week (reservations required, dress code in effect)
- All drink (Domestic beer and house wine)
- Pedal boats
- Pool scuba clinic
- Daytime Tennis
- Daily activities
- Nightly entertainment
- Kids Club (ages 2-12)
- Horseback riding (fee)
- Scuba Diving (fee)
- 396 rooms in several, 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (International, Asian, Seafood)
- Snack bar
- 4 bars including Pool bar & Beach bar
- 1 pool
- Tennis court
- Paddle court
- Full service spa (fee)
- Beauty salon (fee)
- Gift shop
- Internet access (fee)
- Babysitting (fee)
- 1 king or 2 twin beds
- Ceiling fan
- Cable/ Satellite TV
- In-room safe (fee)
- Mini-bar (stocked with soft drinks & beer)
- Full bathroom
- Balcony or terrace
- Max occupancy 3 adults or 2 adults when sharing with 2 kids
For the Kids - Kids Club for ages 4-12.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Bahia Principe El PortilloSamana,Dominican Republic
- Hotel Contacts
- Extra Info
Crta. las Terrenas - El Limon, km 4, Las Terrenas Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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