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Our OpinionA stunning hotel set on Cayo Levantado island. This is the only resort on the island, making is a great place for a secluded, relaxing vacation. At 195 rooms, the Bahia Principe Cayo Levantado is smaller when compared to some of the other Bahia Principe resorts, but the service and attention to detail her are a step above. A great spot for couples looking to getaway. One important note, packages to this hotel sometime fly into Puerto Plata, making for a very long transfer ride.
Luxury Bahia Principe Cayo Levantado is set on the secluded island that bears the same name as the hotel. Enjoy luxurious accommodations along with a great selection of restaurants and bars all set amongst some of the most beautiful scenery in the Dominican Republic.
Located in the center of Cayo Levantado island is a stunningly attractive natural environment, the spa is impressive. Cayo Levantado is one of the world's most beautiful islands and an ideal place to enjoy a comfortable luxury vacation amidst matchless natural surroundings. The wonderful Luxury Bahia Principe Cayo Levantado resort offers all the necessary amenities to turn your vacation into a dream trip.
Location: Beachfront on its own private island, 60 minutes from Samana El Catay Airport, 4 hours from Puerto Plata, a 10 minute boat ride from the island to the mainland.
Hola! Well there isn't too much bad to talk about. The whole Bahia experience (Don Pablo Collection) was simply amazing, from the minute we arrived till the day we left.In spite of a few negative reviews that we had read from disgruntled guests, there is simply not much to complain about. Rooms were spacious and immaculate. Cleaned every day, including turndown service... (not sure why one chocolate when there are 2 people in the room...but no big deal), just a tad strange... Our butler Yeuri, was excellent, made sure the room had a different scent every evening.... + prepared us a free bubble bath which was amazing... Gerson at the main buffet, for breakfast and lunch, made it very interesting. Ever so bubbly and speaking multiple languages that he picked up from guests, be it German, French, English and more perhaps! Remembers how you like your coffee, etc. Had a very impressive experience... few days before leaving the resort. We just happened to meet one of the Assistant General Managers (Jaume) and we raved about our positive experience with Bahia Principe... by the way, that was our first (of 7 Carribean all-inclusive vacations) at a Bahia resort. I suggested that the lights in the bathroom were too dim... especially for ladies applying make-up, etc. I was then told that they were in the process of changing the lights throughout the resort...but then Jaume asked for our room number... I insisted that it was no big deal, given we were leaving in a few days, but little did I know that by the time we were done with dinner and got back to the room, the bulbs had been changed in the bathroom!!! Now, THAT is what we call EXCELLENT SERVICE, but most importantly, attention to details! Thank you Jaume! Food was amazing. For those planning on going there, we suggest you do not book any A La carte restaurants on a Thursday evening, but try Gala Night at the Big Buffet.... Lobsters and seafood galore, if you are a fan of seafood! The downside of booking A la Carte restaurants, especially when booking the most popular ones was, we either got a 6:00 p.m. or a 9:00 p.m. reservation, too early or too late. I am sure there must be a better system to book, especially if places like Don Pablo Restaurant is ever so popular with their fine dining. Maybe allow ONE booking per couple perhaps? We are guilty ourselves of booking it twice, you will understand why after you have tried it! The pools were great, as you have 3 different pools for 3 different types of crowds... quiet, quieter and then the one by the beach, with a bit more of that resort ambiance. The evening shows were always a hit: good to see how much effort is put into those shows! Guest services desk service was very helpful, a special mention of Lizairi Then, who always went out of her way to help!The only downside if there is one, is how small the beach was... not much of a walk on the beach... and the other downside is the Privilege Club approach. Lovely folks trying to sell you to sign up...Cannot blame Francisco, or Nathalie, or anybody... they are just doing their jobs...but it took up 2+ hours of our vacation time....No one's fault but ours for accepting to meet with the reps. Oh well, that would still NOT stop us from rating the Luxury Bahia Principe Cayo Levantado Don Pablo Collection as a TOP-NOTCH resort.... Interestingly enough, most guests we have met who like us, were there for the very first time, were already talking about returning.... Now this is what we call a GOOD SIGN! So, thank you ALL for a very memorable, relaxing stay; the staff is simply all smiles and could not do enough for the guests.... Muchas Gratias Amigos and Amigas!
If there is such thing as a perfect vacation... this is it! The service was incredible no matter where you spent your time. The waiter always had our drinks ready for us as soon as we sat down by the pool in the morning. All staff were very friendly. The housekeepers came twice a day and always stocked the bar. Mediterranean restaurant was very good, my boyfriend ordered lobster and got a tail he said would be worth at least $20-$25 in Canada, which is crazy. The buffet never disappointed. Again, service was awesome we never had to wait for water or a glass of wine. It takes a little long to get to the resort, but it is completely worth it. Most relaxing vacation I have ever had. I always like to try new resorts and never go back to the same one, but this will be really hard to top. Will definitely be returning. Tip: If you have a nice camera and are wondering if you should bring it along... do it!! The resort is beautiful with amazing views, I regret not bringing my DSLR I could have taken some incredible pictures.
The hotel and grounds are stunningly beautiful. Check in is fast and the service is excellent. We were never left waiting any significant amount of time for anything. Our room was in the main building facing the courtyard. It was large, well furnished and very clean and comfortable. The hotel property is large and well maintained. The food is amazing. Everything is good quality and fresh. The food is delicious.
My husband and I stayed at this resort from January 12 - 19, 2017. This resort is, without a doubt, worth every penny paid. It is a luxurious paradise where you want for nothing.TRANSFER:We traveled with Air Canada Vacations direct form Ottawa, Canada. We were fortunate to be able to land at Samana El Catey International Airport. We were quickly ushered into a small, air-conditioned bus and driven to the resort's port on the mainland. The drive was uneventful and took about an hour. We were checked-in at the port before boarding the ferry to the island (however we were not given your room keys until we arrived at the island).The boat ride to the island took about 10 minutes. They tagged our luggage, so we didn't need to worry about it again once we were on the boat. We arrived shortly after lunch and therefore our rooms were not ready. We were directed to the buffet while we waited, which was a blessing as we were starving after an almost 12 hour travel day. We gained access to our room at approximately 2:00 p.m.ROOM: We booked a Superior Junior Suite (1 step above the basic Superior Room). Prior to our arrival, I wrote to the hotel and requested a room on a higher floor with an ocean view. They had responded promptly stating that, while they could not offer any guarantees, they would do their best to accommodate our request. They did not disappoint! Our room was located in Villa 13 (room 203) and overlooked the ocean bay with the mountain range in the background. We directly faced the Luxury Bahia Principe Samana Resort. The room was spacious and had a jacuzzi tub in the bathroom and a large balcony with a sitting area (love seat, chair and coffee table) and an eating area (table and 2 comfy chairs). We loved spending mornings and afternoons on the balcony enjoying the view; birds; rain and rainbows. The bed was large and elegant but too firm for our liking but we managed. The mini bar was stocked with beer (Dos Equis XX), water, pop, rum, vodka, scotch and 2 bags of Queso Blanco Lays potato chips. Our mini bar was re-stocked daily.During our stay, we called upon our butler for pillows, room scent and an ice bucket with "champagne" (Cava). Our butler, Maria, was professional and always prompt. We were always satisfied with the housekeeping of our room. I tipped the housekeeper daily $2 to $3. On our last day, without having to request it, our housekeeper prepared a romantic Jacuzzi bath for us complete with scented, bubbly water, rose petals strewn about, candles and ice cold Presidente beer bottles waiting for us in the fridge. It was such a surprise and a delight. The perfect way to end our vacation!We loved Villa 13 as it was located very close to the central pool (attached to the Rodizio restaurant) and the Jacuzzi pool. Regardless, the walk to the lobby or the walk to the elevator which took you down to the beach pool and the beach was minimal. We have no mobility issues and never minded the hills and stairs. If we were ever feeling a bit lazy, we made use of the taxi service the resort offered.POOLS:We visited all 3 pools (central pool; jacuzzi pool and beach pool) and they are all wonderful for their own reasons. Central pool - The central pool is beautifully laid out and surrounded by white gazebos with two loungers underneath. As the weather was a bit odd the first few days we were there (raining for 2-3 mins every hour), we spent a lot of time at this pool as the gazebos offered ample protection from the rain. The central pool is also attached to the Rodizio restaurant which offers breakfast and lunch buffet service where you are allowed to wear swimwear (unlike the lobby restaurant). While previous reviews indicated it was difficult to get loungers, we never ever had any issues no matter the location and to our knowledge, the resort was pretty full.We also loved the central pool as it is surrounded by dense and lush jungle. There was always music playing but never loudly. It was very tranquil. The water was not warm but not too cold - very refreshing. The central pool also had amazing service. Every morning they would bring a tray to our gazebo which contained cold, fresh lemonade; a bowl of peanuts and 2 cold towels. It also had a little flag that we could raise to signal when we were ready for a drink... or another drink ;-) We cannot fault the service. Rarely did we every have to go to the actual bar to get our drinks. Jacuzzi pool -The jacuzzi pool was always very tranquil and more often than not, it was empty. We did not mind! We loved sitting on the edge of the pool with our legs in the shallow water reading and enjoying a drink. We also loved sitting in the bubbling jacuzzis. Yes the water was on the cool side but it did not take long to get used to it. The bar service at this pool was also excellent. A few things I really loved about the bars at these two pools were the access to unlimited towels (no card system in place). I also loved that they always had little snacks out for guests such as chips, nuts, pickles and olives. Both the jacuzzi and central pool had small libraries where guests could borrow and leave books. I read two books from these libraries and was very grateful for them!Beach pool - The beach pool was also very lovely and conveniently had a lunch buffet where you were also permitted to wear swimwear. This pool was also located so close to the beach that you could see the sand, ocean and feel the ocean breeze. BEACH:The beach is located at the tip of island and had two sides: rough side and "calm" side. During the first few days of our trip, the ocean water was so tumultuous that neither side was swimable. We tried swimming in both sides but it was not overly enjoyable and, at times, dangerous. Thankfully the ocean calmed down by day 4 and we were able to enjoy the warm, turquoise water and beautiful views of the rocks and mountains. Unfortunately, the powerful waves had washed away a big portion of the rough side of the beach during our stay. They were actually rebuilding it on our last day there. As a result, the space on the beach became even more limited and often felt crowded. This being said, we still never had any problems finding loungers or huts on the beach no mater the time of day. The beach pool and the beach are very noisy as this is the daily activities (dancing lessons, bingo, etc...) but we were never bothered by the noise. We enjoyed listening to the music (even though the DJ had a penchant for MC Hammer ;-)The beach has a bar that was very busy but you still never had to wait too long for a drink.PUBLIC BEACH:We spent one morning at the public beach. It is a lovely beach but the constant harassment and having to pay (high prices) for everything wears thin. We were happy to leave it. FOOD:We arrived on a Thursday and tried to book our a la carte restaurants as soon as we arrived. Apparently the bookings are made as of Saturday afternoon for the week ahead. Therefore, we were only able to book for the remainder of that week and were told to return on Saturday to book for the following week. We booked the Rodizio on Friday and the Don Pablo on Saturday. We returned Saturday afternoon only to be told that most of the bookings were full. We requested a booking for Monday, Tuesday or Wednesday and were only able to get a spot at the Mediterranean restaurant on Tuesday night. Unfortunately, there was a breakdown in communication between us regarding this booking and when we showed up on Tuesday for dinner, we realized the booking had actually been for Monday night and they weren't able to accommodate us. I believe the best method of booking is through your butler. We tried numerous times to log on to the Bahia Principe app but it never worked for us. The food, in my opinion, was top notch. Always a great variety - something for everyone. I have to commend this resort on their excellent food handling and cleanliness. They made everyone sanitize their hands prior to entering the restaurant. What a great idea! We have traveled to numerous resorts in Cuba, DR and Jamaica and I always suffered from stomach issues, even mildly so, no matter the resort or star rating but not here! I had no issues all week and I think this is 100% attributable to their excellent food service standards. Great job!The lobby buffet restaurant offered nightly themes including a "Gala Night" on Thursday which featured seafood such as lobster, crab and shrimp.Regardless of the theme, the food was creative, high quality and very tasty. When eating at the buffet, we always opted to sit outside. Service at the buffet was always excellent. It is always a busy spot, so you do have to have patience at times but you are on vacation, so there's no rush. They offer house red, white, rose and cava or any drink of your choice. We ate at the lobby buffet for breakfast and lunch on a couple of occasions but we much preferred the relaxed atmosphere and special attention we received at the Rodizio restaurant. The buffet selection was a little more limited and you did not have the fresh omelet and grill option that the lobby restaurant had but this was inconsequential to us. We feasted on fish, smoked salmon, caviar, burgers, tropical fruit, salads, pastries, etc... it was indulgence at its best!We ate at the Rodizio restaurant one evening when it converts to an a la carte (so to speak). What it is a salad bar, sizzling veggies on a cast iron pan and various meats cooked on a sword and circulated/cut table-side. An interesting concept and great variety but not our favourite dining experience. The Don Pablo restaurant was without a doubt the best dinning at the resort. It is a classy restaurant with French inspired cuisine. We opted for the Chefs tasting menu and it did not disappoint! The food which ranged from asparagus/potato soup to filet mignon and lobster tail was to die for. Service is excellent but the tasting menu dinning experience is long (approx 2 hours), so be prepared for that. SPA:We attended the spa for a VIP couples massage including 15 minute access to a private jacuzzi. The jacuzzi was ok but we wouldn't repeat this if I had to do over. The couples massage was amazing. Very professional and relaxing. We so desperately wanted to treat ourselves to another one but it was not cheap ($144 plus $20 tip), so we could not justify it. The spa itself is very clean and serene.ENTERTAINMENT:The nightly show was always a treat. They often had a pre-show singer followed by dancing routines; magic shows; audience involvement shows, etc... On our last night (Wednesday) they had a beach party at the public beach (converted to private resort property for the party) which featured a DJ and a fire show. It was a lovely evening. Nothing compares to dancing on the sand under the stars while listening to the ocean waves crash on the shore. Service, as always, was impeccable. The resort had a ballroom which they used as the nightly disco. It is the only bar open after 11 p.m. We attended a few times and it wasn't bad. I was actually surprised by how lively it was. We did not spend much time in the lobby or at the lobby bar but when we did, we found the service and drinks to be excellent. RESORT AND GROUNDS:This resort is elegant. From the colonial inspired buildings to the marble floors, it is a pleasure to simply walk around and take it all in. They thought of everything to promote comfort. Even the bathrooms always had lovely scents burning and the stalls were private. The grounds were lush and immaculately maintained however they successfully managed to preserve the natural environment off-path. The views were spectacular.SERVICE:We cannot go on about the level of service at this hotel. Their priority was to ensure that you were well taken care of and content. We actually received two phone calls from customer service just inquiring as to our satisfaction. Pool-side, we were approached by a CR rep to see how we were enjoying our stay. All staff was pleasant and we were always greeted with an "Hola" no matter who we crossed paths with. We have to say that the customer service is what makes this resort so spectacular. We only wish to return to this resort and would highly recommend it to anyone contemplating booking here. You will not be disappointed!
Spent 6 days at the resort the last week of December. 2 1/2 hour trip from Santo Domingo - an expensive transfer through some pretty scenery, abject poverty and insanely dangerous motorbike drivers and passengers. The reception/ferry terminal was nice but the desk manager had minimal mastery of English (a recurrent theme) and we needed to wait 50 minutes for the next ferry. All told, at least five hours from landing to arrival on the island - something to consider if you plan a relatively short visit.The front desk was amiable upon arrival, and our "butler" was quite exuberant. The butler experience, in our case, seemed superficial and more of a marketing tool. We saw or heard very little from him again.Our initial room, a suite with outdoor jacuzzi, was very disappointing. Poorly laid out, obstructed view, dark, depressing. The bathroom had a large picture window looking out to....the bed! The bed itself seemed old and borderline uncomfortable. The entire bathroom / toilet area was without air conditioning vents. The only solution to hot /bad air - open a window! We sent an e mail to the reception desk and on our third day were moved to a nicer room with a better layout and view. There is a very wide range in room quality/view/amenities in this resort, even at similar room types. Some research and insistence to be located in a proper room is a must.The beach / pool area is especially delightful. Not very crowded. Ample chaises and excellent shade. The beach bar is staffed by very friendly and helpful young men.The pools are beautiful but a bit cooler than we would like - especially the interesting but frigid Jacuzzi Pool - never saw anyone in the bubbling water!The specialty restaurants are very nice, professionally staffed - especially liked Portofino - the Italian. Despite the fact that the resort was about 50% full, it still proved a bit tricky to get the exact reservations we wanted. The buffet restaurant was average at best - only the omelette maker in the ,morning proved to be a standout. Only used room service once for morning coffee on the day of departure - prompt.Front desk manager Frantz stood out- provided exemplary personal and caring service - a real attribute to the resort!As to a return trip - perhaps. Minimum 6 nights (transport time and expense). Only specific rooms - better layout, good views. Probably XMas week - a short "slow" season in an adults only resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks and afternoon tea
- 24-hour room service
- All drinks (Domestic brands, Domestic beer, House Wine, 24 hours)
- Evening entertainment
- 195 rooms
- 1 buffet restaurant and 3 a la carte restaurants (Mediterranean, International, Seafood, Italian)
- 4 bars including Lobby bar, Snack bar
- 2 outdoor pools
- 1 tennis court (not lit)
- Sauna (fee)
- Boat shuttle to the mainland
- Shopping nearby
- 2 double beds or 1 king-size bed
- Full bathroom with shower and hydromassage tub
- Bathrobes, slippers
- Satellite TV
- Alarm clock
- In-room safe
- Balcony or terrace
- Don Pablo Collection bathroom amenities
- 40 m2
- Occupancy up to 4 persons
- 2 double beds or 1 king-size bed
- Full bathroom with shower and hydromassage tub
- Living area with sofa
- 69 m2
- Occupancy up to 4 persons
Honeymoon Bonus - Receive a fruit basket and bottle of rum in room. Marriage certificate dated within the last 6 months is required upon check-in
Romance Bonus - Wedding and Honeymoon packages are available at a special price. Please inquire for details.
Resort Location Map
Luxury Bahia Principe Cayo LevantadoSamana,Dominican Republic
- Hotel Contacts
- Extra Info
Isla de Cayo Levantado Bahia de Samana Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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