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Luxury Bahia Principe Cayo Levantado

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Our Opinion

A stunning hotel set on Cayo Levantado island. This is the only resort on the island, making is a great place for a secluded, relaxing vacation. At 195 rooms, the Bahia Principe Cayo Levantado is smaller when compared to some of the other Bahia Principe resorts, but the service and attention to detail her are a step above. A great spot for couples looking to getaway. One important note, packages to this hotel sometime fly into Puerto Plata, making for a very long transfer ride.


Overview

Luxury Bahia Principe Cayo Levantado is set on the secluded island that bears the same name as the hotel. Enjoy luxurious accommodations along with a great selection of restaurants and bars all set amongst some of the most beautiful scenery in the Dominican Republic.

Located in the center of Cayo Levantado island is a stunningly attractive natural environment, the spa is impressive. Cayo Levantado is one of the world's most beautiful islands and an ideal place to enjoy a comfortable luxury vacation amidst matchless natural surroundings. The wonderful Luxury Bahia Principe Cayo Levantado resort offers all the necessary amenities to turn your vacation into a dream trip.

Location: Beachfront on its own private island, 60 minutes from Samana El Catay Airport, 4 hours from Puerto Plata, a 10 minute boat ride from the island to the mainland.


tripadvisor Traveler Reviews
  • NeilW57 :
Not as good as before but the grounds are delightful

They say you should never go back but this is one of those places one should normally break the rule for.Star ratings are really about facilities but that is only part of the holiday experience. Yes this place has the gym for those that wish, the entertainment (laid back is fair), animation team, spa and so on and the rooms are a good size. Sufficient restaurants if you wish to have Italian/Mediterranean, laid back European style cuisine or a gaucho style meal or plain old regular style.Travelled just after Irma and Maria had done their thing and moved away and they did cause damage to building that was evident. Was planned to be a 14 night but only had 13 with the other elsewhere. Issues started with the coach transfer all but breaking down but arriving early afternoon. Great wanted to get to the room and sort stuff before eating and pool...nope cannot do that as room isn't ready. The sequence of going back every half an hour at the concierge request wore thin. Ultimately the keys were available after 530pm. Lesson 1: if you don't know when the room is going to be ready don't guess, don't make it up and have a plan to let the guest holiday and then you find them.Finally got to go to the room - and the key doesn't work. This became a running feature of the holiday. 7 visits and waits to get the lock mended over the course of the holiday was beyond belief. The ultimate insult was being told it was due to the key being near the phone. Unfortunately neither the bellboys key nor the cleaners key worked either...Lesson 2 don't make claims about your guests doing things when there is evidence it is an issue with the lock.Food yes there is food although what was one of the features of the previous holiday appears to have gone down to run of the mill repetitive meals. Yes there are the nightly themed meals but the touches around the meals have gone. Being greeted by staff in the National dress of wherever - nope. Beautiful centre pieces of carved fruit and veg or ice sculptures, although these did appear for the 'Gala' dinner - nope. Relaxed dining experience in the buffet - nope. Table cloths changed when necessary between diners - nope. Those things matter when presenting a hotel as luxury and top of the range.Whilst looking at food if one is going to label food get the labels right. Moussaka, made with aubergine, labelled as lasagne, spinach filled cannelloni labelled as bolognais cannelloni is poor attention to detail. I am still smiling however about a British dish being chicken curry [chicken tikka masala probably would count]. For breakfast however you can't go far wrong with the master egg and omelette cook Yreineo and the observant Yiette and Yaneuris who aided seat finding with humour and a delightful smile. David and Maria were attentive and did a good job waiting.The grounds of the hotel despite natures efforts are being managed and are delightful. Not too much hurricane damage was evident BUT the evidence that some serious graft had been going on, and continued to go on, and the delightful sights is a tribute to the garden maintenance team.Service was generally ok at the 'central pool' quiet and delightful although a language barrier did occasionally get n the way (Luisa and Erickson did a sterling job when the rains came through the damaged roof). The larger activity pool looked good. The sea was choppy and disturbed the sand so snorkelling was unsuccessful.Overall disappointed when compared to just 3 years ago. Attention to detail is still awry - toiletries not being refilled, minibar not topped up, turn down missing the all important chocolates (I jet on the importance but if the standard is it will be there - it should be there). Lesson 3 - detail is important and needs to be embedded with all levels of staff.Talking of staff easily overlooked the bellboys - who act as taxi drivers, porters, door lock fixers and people of humour - to a man were delightful and helpful and are too many to recall. They also showed exasperation over the lock mechanism.My final comments are that if you are English speaking nuances of the language may be lost with some staff and simple straight forward requests worked best. Make some effort at Spanish if nothing else it leads to everyone smiling when it goes badly wrong. It does raise an issue for the managers (some more approachable than others, some you wondered if it was a personal fiefdom) generally though. If this is a really international hotel then invest in the language skills of your staff who are working with the guests it will benefit everyone. [And yes there are other hotels I have been to where that is done with all levels of staff]This was a frustrating holiday but don't let that take away from the beautiful environment and the chance to escape. Make no bones though that on this experience there is much improvement to arrest a slide to mediocre something that this venue should avoid.

  • GeorgieHorley : Horley, Surrey
Paradise revisted

Returned again for the 12th time. Everything was perfect as always bearing in mind 2 hurricanes had passed over in a short space of time. The staff have worked extremely hard to get the hotel up and running again.Everybody at this hotel are amazing, so friendly and helpful - always smiling. Food is excellent and had no trouble booking al a carte restaurants. Upon arrival all our restaurants had been booked for us. The rooms are spacious and kept immaculate by housekeeping. Mini bar was always well stocked and fresh towels provided morning and evening.The entertainment team at the beach were great and very attentive. Evening entertainment has immensely improved thanks to Jonathan the Entertainment Manager.The new Assistant Manager, Janos, is always around and interested in his guests as are the rest of the management team. We had a truly amazing holiday. I celebrated my birthday whilst there and the generosity of the staff was overwhelming . Big thanks to all the staff for making the day wonderful.If you are travelling with Thomson (Tui) please bear in mind that there is a 4 hour plus transfer to the island which can be tiring after a long flight but well worth it.Will definitely return again next year.

  • Bobdanton6 : Canterbury, United Kingdom
Great hotel

Just returned from this fantastic paradise island, our second experience which did not disappoint. We could not fault the service or friendliness of the staff who could not do enough for us, considering they were recovering from two major hurricanes the hotel and the grounds where kept in excellent condition due to the dedication and hard work of everyone who works there, we were always greeted with a smile morning, noon, and night. We strongley urge people to give it try you will be pleasantly surprised. The choice of food from the buffet and restaurants was out of this world, something there for everyone. The room was enormous and always cleaned to a very high standard thanks to the hard working maids, all in all well worth the money.

  • Judy D : Toronto, Canada
10 Year Wedding Anniversary - Beach Vow Renewal - (Sept 30 – Oct 7, 2017)

My husband and I just returned from a wonderfully romantic one week vacation. The island is gorgeous - there is nothing more perfect than being on a truly secluded tropical paradise. The buildings, property and grounds are beautifully maintained. We "WON" our vacation through CHFI 98.1 Radio Station during the Dream Machine Contest held in Jan/Feb 2017, where I entered by writing in that our dream would be to "celebrate our 10th Wedding Anniversary at Bahia Principe Cayo Levantado".We originally had our vacation booked for Sept 23 – 30, but the hotel advised that they would be closed because of hurricane Maria, so we were rebooked for Sept 30 – Oct 7. We renewed our wedding vows on Oct 2 on the beach. I had emailed the resort and arranged for the Romantic Vow Renewal package with Sharlin and George. Instead of exchanging rings we choose to do a sand ceremony. The photographer took photos for us and they are very nice.We had a 4 hour flight from Toronto to El Catey Airport in Samana, a 50 minute air conditioned bus ride to Bahia Principe check-in on the mainland and a 10 minute ride to Cayo Levantado. The view was absolutely breathtaking passing Barcardi Beach and then approaching the island dock. WOW.We were greeted by staff at the dock and then when we entered the beautiful air-conditioned hotel lobby where we were greeted by the most welcoming and friendly staff. They had cocktails waiting for us with a brief presentation of the hotel and facilities. After confirming our dinner reservations with Guest Services we were driven in the electric golf cart to our room.Our room was Beach Villa 30101, this is absolutely the best room in the resort. Well worth the extra money.The all-inclusive buffet (main building) had a good selection of food every day. On our vow renewal night we had a very romantic dinner at the Rodizio the Brazilian restaurant, with champagne, and a huge wedding cake.We tipped throughout our stay but did not notice any difference in the way the staff treated non tipping guests. The staff could not do enough for you, the service was outstanding.Cayo Levantado was the most amazing, beautiful, romantic and relaxing holiday we have ever been on and we will definitely be recommending this hotel to everyone. Thank you CHFI 98.1 and Cayo Levantado so much for making our romantic dream come true.

  • Dai M : Benfleet, United Kingdom
Nice Hotel

Our arrival was not the best after a 9 hour flight from the UK and a 4 hour drive from Puerto Plata airport we arrived at about 7.30 ish, 25 of us were greeted by one member of staff who produced a document in Spanish which none of us could understand!. She enven got annoyed when some gort ionformation wrong or was left out. Once this document was completed we were left with no directions, following the crowd we went down to the jetty, in darkness, which was very dangerous we then had to wait while the crew baorded all the lugage! On arriving at the island I noticed that the jetty was lit. Not a good start!Thomsons arrival meeting was awfull, the rep was asked two times to have the music stopped and in the end I walked out as there was no way I could hear what he was saying!As it was my wife's 50th birthday later in the week (we were traveling with our daughter and partner) I approached "Guest Services" to try and book a speciallity restaurant! I left 10 minutes later when I was told that I had been booked into the speciallity restaurants already and they would not change it! I was not happy. however I was approched on the beech by the person i delt with after complaining to the Thompson rep!The room's, both were of a high standard and kept wel by the housekeeping team.Food was good quality and plentyful. ireally liked the Brazillian restaurant which was quite novel. I did feel that a simple request for something not on the menu ina specaillity restaurant (my daughter is really fussy and the restaurant where we ate on my wife's 50th birthday did not have anything she would eat) was not really well delt with even in the end we were catered for!Lay out of hotel, the hotel is on an island and the rooms are situated all over the island, as such there are 5-10 minute walks to places, up and down hills, the hotel does have electic buggies to help which you can order.The beach and pool were great, bar servies, were not the best, but still in place. Have to say there was limited visability in the sea! I suspect the recent hurricanes have not helped.In conclusion a quality hotel, needs a bit of upgrading on it's guest services" which I would recommend if (if your traveling from UK with thompson) you are willing to put up with a 4 or 5 hour drive in local coach! I do understand there is a more local airport which is used by others from North America.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks and afternoon tea
  • 24-hour room service
  • All drinks (Domestic brands, Domestic beer, House Wine, 24 hours)
  • Kayaking
  • Snorkeling
  • Tennis
  • Evening entertainment
  • Free Wi-Fi throughout the hotel (2 devices)
  • 195 rooms
  • 1 buffet restaurant and 3 a la carte restaurants (Mediterranean, International, Seafood, Italian)
  • 4 bars including Lobby bar, Snack bar
  • 2 outdoor pools
  • 1 tennis court (not lit)
  • Gym
  • Sauna (fee)
  • Boutiques
  • Wi-Fi
  • Boat shuttle to the mainland
  • Shopping nearby
Superior Room:
  • 2 double beds or 1 king-size bed
  • Air-conditioning
  • Full bathroom with shower and hydromassage tub
  • Hairdryer
  • Bathrobes, slippers
  • Coffee-maker
  • Satellite TV
  • Free Wi-Fi (Premium available for a fee)
  • Mini-bar
  • Alarm clock
  • In-room safe
  • Balcony or terrace
  • Don Pablo Collection bathroom amenities 
  • 40 m2  
  • Occupancy up to 4 persons 
Junior Suite:
  • 2 double beds or 1 king-size bed
  • Full bathroom with shower and hydromassage tub
  • Bidet
  • Living area with sofa
  • 69 m2 
  • Occupancy up to 4 persons

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Receive a fruit basket and bottle of rum in room. Marriage certificate dated within the last 6 months is required upon check-in

Romance Bonus - Wedding and Honeymoon packages are available at a special price. Please inquire for details.

Resort Location Map


  • Luxury Bahia Principe Cayo Levantado
    Samana,Dominican Republic

  • Hotel Contacts
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Luxury Bahia Principe Cayo Levantado Don Pablo Collection
Isla de Cayo Levantado Bahia de Samana Dominican Republic

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.