Essentia by Emotions
- What's Included
- All Inclusive Features
I stayed at this resort for 12 days on business and was expecting a much nicer experience. The grounds and pool area were immaculately maintained and from the outside, it looks like a fabulous resort. But my main issues were the food and room. The buffets had plenty of food to choose from, but the quality of food was subpar. I spent most of the time sick from the food. Even the beach grill bar was pretty bad. Everything was overcooked and had no flavor. The alcoholic drinks were also unpredictable. One drink would be made well but the next drink was very bad. There was very little consistency in making the drinks. Also the service was extremely slow. I would have to pour my own glass of water half the time and expected more prompt service at a resort like this.The rooms were also just average. They reminded me of a typical hotel room with nothing special. the sheets on my bed were not comfortable at all and the mattress was hard as a rock. Wifi service was also very spotty as it would go in and out throughout the day and wouldn't work half the time in the room. Overall I would be hesitant to give this resort 3 stars.
Holiday from June 23rd to June 30th 2017 in block 5 on the 3rd floorThe staff is very kind warm hearted and hard working.. Especially the housemaid! Rooms are spectacular no matter the view and everything functioned except the phone. Wifi access everywhere on the resort from your room to the beach. If you were missing any amenities in your room, the staff was more than welcome to accommodate your needs. The beds were so comfortable the best I have seen in the DR. The hotel grounds are fantastic. There is no swamp water or bad smell as I have experienced at other hotels.. no mosquitos!Special mention of certain employees who went the extra mile to give a true Dominican hospitality. The waiter Dionisio is a gem! He went out of his way to ensure we were completely satisfied and service with respect and warmth and a beautiful smile! I will truly miss him! The other staff members who were exceptional are Ralphael & Franklin the waiters and Raflin at the coffee shop! BEST COFFEE I have ever had in the Caribbean! The Snack Bar.. what can I say! Roberto & Raphel went out of their way to ensure we were happy with anything they could do… two sweethearts! The Disco was best in the weekend when only Dominican music would play and I never danced so much! Especially with my dancing partner the bartender Tony! I was sad to see him leave for his dias libres!!! A very special mention to Jean the Guest Services Manager.. A true gem! Very respectful hospitable and helpful! He is the best! And ensured we were able to have a late checkout.. went out of his way to ensure we were ok and even on our travels through the resort we would see him and he would always acknowledge us with a hello! Very kind soul! The food at the buffet was great and the staff there were very helpful to ensure we got what we wanted or needed... the Dominican restaurant was phenomenal! Best Sancocho in the Dominican! The only two of the animation team that made my stay also enjoyable were Angel & Ruth. Ruth made sure if I didn’t have a dance partner she danced with me.. so sweet.Now for the negatives… First the beach area just needs a little more attention to cleaning… especially around the chairs and where the canopies are.The main pool needs to be cleaned more than usual, especially after the weekends when the hotel is at capacity or after a day of a large group… Thursday June 29th I couldn’t go in the pool there was scum floating on the surface.Check out was terrible… first of all we kept calling for the bellboy to come get our bags and in the end a person from Travel Gold helped us! We had to wait in line to check out and when we did finally get to the front desk to hand in our keys and pay our fees for late check out we mentioned that for check out there should be a separate line, as our bus to take us to the airport was waiting. We were told there is but an employee standing to the side instructed us to wait in line… the person checking us out apologized profusely.Next the worse of the worse… I have never ever been so insulted by two of the animation team.. I am the first to admit that my Spanish is not good and my verbs are terrible, however, I do not need a person of the animation team to stand there and make fun of me and laugh at me in front of other guests. Mr. Franklin or FUK was completely unprofessional and rude! I made sure I told him in which of course he denied.... and debated with me again in front of other guests. Next Mr. Melvin whom I named La Cuenta, coming to me with his advances which I refused endlessly … Telling me he wanted me & I kept telling him I was not interested at all … he had a friend he could rent a car for 2800 pesos and that to go to another hotel for 2500 pesos a night that of course he expected me to pay….. Now this is where I got RUDE! And told him to leave me alone. I’ve been to the Dominican Republic more than 10 times, and I’ve had my fair share of somewhat similar approaches.. but to this extent to when I refused he became obnoxious and aggressive towards me. I didn’t want to make a fuss with the hotel management as I was on vacation and didn’t want to make trouble for us as we are two women traveling alone.I have tried to go on the hotel's website to send them my review but the site crashes and the fax number doesn't answer....
Clean, modern and built for comfort. Their most priced asset is the staff: friendly, respectful and efficient they cater to your wants and aim to make your stay a pleasant one. They have a peculiar way of greeting you with a smile and placing their right hand over their heart, nice gesture. The hotel is halfway between Punta Cana & Santo Domingo, away from the noise and hassles of a city. The beach is not the greatest but is well kept. The sea dumps large amounts of algae upon the beach but the water is clean and warm and the scenery is easy on the senses. Oddly there are many stray dogs nearby and they wonder upon the beach. People feed them and they return, a bit of a nuisance unless you are an animal lover. Expect to be pestered by beach vendors, my suggestion is you tell them you aren't interested, they eventually get the message. The hotel itself is part of a chain and they have staff on hand that will try to sell you some sort of membership. Your choice, really.Food is plentiful (Various restaurants with varied themes) but you must make reservations because they are small, yet worthy of the experience. The swimming pool area is a favourite and it has a children's pool. The grounds are well kept, pleasant and even feature two beautiful Flamingoes, a favourite spot for pictures. There is a safe and well kept Children's care room and a play area as well, should your children get sick of being at the beach.The rooms are spacious, well kept and comfortable, the only annoying items are the door to the bathrooms, for some strange reason they built these large sliding doors that have about 2" gaps at each end affording little privacy. And each morning someone enters the rooms before the chambermaids do for unexplained reasons, barges in unannounced. nothing ever got lost but is a strange and annoying practice that becomes worrisome when they do it while you are still in the room.The Wi-Fi is reliable and there are shows in a theatre area by the pool which comes alive at dusk. Again, very much your choice. Is free and the free bar is right behind you. Perfect combination.We had a good time, felt well treated and would go back again. It was worth every penny.
This hotel is really great! We loved how quaint it was. Not crowded. Had the pool to ourselves much of the time. Great place! Would recommend it if you want a relaxing vacation. You can participate in as much or as little as u want. Beautiful place!
We had a great time at Emotions. The entertainment was the best! Melvin, Franklin, Ruth, Juan Carlos, Mario, Carlos, and Argeles. They get you engaged and made the days more fun! Games and beach volleyball, Zumba, dancing, bike tours, and shows all wonderful. The adults only section was great as we had the pool to ourselves much of the trip. Beautiful beach and wonderful time!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- Unlimited a la carte lunch and dinner (preferred reservations)
- Room service (light menu breakfast, lunch and dinner)
- Unlimited domestic and premium brand drinks (house wine included)
- Personalized mini-bar restocked daily
- Daily sports and activities program
- Select non-motorized watersports
- Nightly entertainment
- Free shuttle service to golf course, disco and casino nearby (2-minute drive away)
- Free WiFi
- Private check-in at the ESSENTIA private lounge
- Welcome VIP cocktail
- Private pool
- Exclusive bar/lounge
- Bathrobes, slippers and beach towels in room upon arrival
- Turndown service
- Anti-allergy pillows and blankets
- iPod dock in room
- Colonial City Tour of Santo Domingo
- Free 30-minute massage
- 300 rooms
- Restaurants including 2 a la carte (Dominican Fusion & Italian)
- Snack bar
- Coffee house
- 3 Swimming Pools
- Tennis Courts
- Kids Club
- Climbing Wall
- Serenity Spa (fee)
- Bicycle Rental (fee)
- Scuba dive centre (fee)
- Club & Casino
- Business Centre
- Laundry Services
- Free WiFi throughout property
- 1 king-size or 2 double beds with anti-allergy bedding
- full bathroom
- flat screen TV
- personalized mini-bar
- pool towels
- turn-down service
- in-room safe
- steam iron
- balcony or terrace
- maximum occupancy 4 persons
Resort Location Map
Essentia by EmotionsSanto Domingo,Dominican Republic
- Hotel Contacts
- Extra Info
Boulevard Juan Dolio, Juan Dolio Dominican Republic
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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