Apart'hotel Citadines Les Halles
- What's Included
- All Inclusive Features
Although ideally located and within walking distance of a number of Paris attractions, restaurants and shopping areas, this apartment was very basic and lacked any homely touches. The kitchen area is quite dangerous with electric appliances located so closely to the sink. The apartment is a good size and the reception and waiting area are welcoming
The apartment is close to The Louvre, Notre Dame and Seine River. It is also located in close proximity to shopping and restaurant's but was mainly frequented by young people out to have drinks & dinner each night. It is also close to Le Halles train station. We did not at anytime feel uncomfortable or frightened in the area but did notice there were not many children/families in the area during weekday evenings. The apartment is modern but the design we found to be poor with wasted space that could have been better utilized. From information provided they were renovated in 2011. There is a large entry with a kitchen area including microwave & cupboard space , reasonable size lounge area where the sofa bed is located but the main bedroom, a bathroom was adequate however the toilet was exceptionally small, difficult to enter and close the door. The main bedroom had 2 single beds together, one pushed against the wall so entry is only from one side or the end. The bathroom is big enough for one person and turning the shower on by leaning over the bath is a challenge due to where it is located, Then there is the toilet. I can't recall that I have ever been in accomodation where the toilet was so small. I did enquire at the reception if a larger apartment was available but was told everyone was the same size and when I mentioned the size of the toilet I was told that they have never had anyone complain about the toilet size before and after all I was staying in Paris !!!! We found that the some reception staff certainly gave the impression that they were doing you a favour by serving you though we did have a young lady and a male receptionist that provided us with attentive service. I'm sorry they did not have on a name tag so unable to give them a direct compliment. The male person could speak and comprenhend good english. Breakfast was basic but sufficient for a good start to the day. We especially liked the lady who organised the breakfast, our grandchildren said she was very nice and helpful. The apartments do have 3 washing machines and dryers which are modern and very good to use,albeit a what we consider more than a reasonable cost. The apartment did have opening windows that could be opened to let in fresh air when it became warm. A couple of issues, due to road works we were not able to be dropped off at hotel, had to walk around from another street and on the day we checked out the Paris marathon was on so had to walk several blocks to locate our car to go to airport. Thankfully the receptionist did walk us to where we had to locate our driver which was very much appreciated. One other issue was that of no hot water on our first morning of our stay, we had to contact reception to find out what the problem was and were advised the boiler had failed and it wasn't known when repairs would be completed, the receptionist offered us a free breakfast, notwithstanding we had already prepaid our breakfasts throughout our stay. We were not offered a refund. We have stayed at a couple of hotels in Paris with pleasant experiences previously, and even with children would consider staying in a hotel again in preference to the Citidine Les Halles apartments in the future.
As complete newbies to Paris (and France in general), both my girlfriend and I were a bit nervous before our trip, especially in terms of ease of access and general transportation to and from the airport and around the city.Fortunately for us, Citadines Les Halles couldn't be better located if it tried. It's connected by RER B to CDG airport, and as essentially a main hub for the Metro, no station is particularly difficult to navigate to. If you don't want to take the Metro, it's an easy 10-minute walk from both Musée du Louvre, Sainte-Chapelle and Notre-Dame.We arrived a few hours ahead of check-in so were fully expecting to have to wait for a room to become available, but the friendly staff member who dealt with our check-in located a double room that had become open and we could go to the room immediately upon arrival.The room was nice and had clean towels, bed sheets, drinking glasses, working air con, a decent sized fridge and safe, lots of storage space and a good range of kitchen equipment. The bathroom was clean and had a nice shower with a fixed main head, three panels down the wall and a handheld head.We didn't choose the breakfast option in our booking as at around 16 Euros each we thought it was a bit beyond our budget and preferred to explore the wide variety of local cafes/restaurants instead. We also chose to spend most our time out and about in Paris, only returning for late afternoon naps/evening sleeps, but from what we saw it had a nice modern vibe and we would definitely stay here on our next trip to Paris.
Excellent location...easy walking distance to a number of museums, monuments and the Seine. Right next to the Les Halles shopping center. The Metro and RER access is right there offering a number of different line routes. Lots of restaurants and cafes. I had a one bedroom which was clean and did not feel too crowded with my 3 teenage sons for 4 nights. The front desk was very helpful with taxis and directions etc. I felt it was excellent value for the center of Paris.
We prepaid for four (4) apartments for five (5) days and we still got the worst service. The old adage "you get what you pay for" does not apply here because our bill was huge but the value we received was so little. For a full day, NO running hot water so all 15 of us could not shower! One of us took a quick cigarette break outside and got locked out. When he tried to get in, Melodie from the front desk demanded for his keys and was prepared to deny entry even if she checked us in! We have been staying for 2 days already at that point and nearly all the staff already recognize us plus we were the only family that occupied a large number of apartments there! Melodie again on a separate occasion denied entry to a friend visiting me because he did not have my room number! She made no effort to contact me or to even look for my name on the guest roster. And yes, my friend was also Asian. I personally witnessed Melodie going out of her front desk and providing "extra" service to this caucasian couple waiting at the lounge with us. I can only conclude that she picks and chooses who she wants to be accommodating and nice to, and I felt so discriminated against at that moment. On our check out day, Melodie insisted we had unpaid rooms. When she realised we were prepaid, she then retracted it and then claimed that the rooms already checked out a day prior had outstanding taxes. She proceeded to demand receipts as proof. Why did the hotel not have any copies? Those rooms would have never been released and checked-out if there were outstanding taxes! When Melodie realised once again that she was wrong and the taxes for those rooms were actually paid, she then proceeded to check us out. This was all happening at 7:30 am when we are trying to run and catch the RER B to CDG for a flight to London. She was delaying us and we were afraid we would miss our flight. This was supposed to be a family vacation and Paris was a middle leg for us. It was the worst experience purely because the hotel couldn't even provide running hot water and then for whatever reason, Melodie provided us with the worst customer service. I sincerely hope Ascott trains their staff on proper deportment and that all paying customers should be given the same customer service afforded to any other paying guest regardless of skin color or perceptions.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Round-trip flight in Economy Class
- 7 consecutive nights
- Round trip transfer between the airport and the hotel included with select Transat packages (Please note: airport transfers are not included with Air Canada Vacations.)
- Free housekeeping once during your stay
*Breakfast is not included.
- Wheelchair accessible rooms
- Metered street parking or nearby public parking (fee)
- Sofa-bed (1 double or 2 single beds) in living room
- Dining area
- Satellite TV
- Hi-fi music system w/CD player
- Kitchen w/refrigerator, hot plates, microwave & dishwasher
- Safety deposit box
- Iron & ironing board
- Bathroom w/bath and/or shower & toilet
- 1-2 person occupancy
- Same as above with a separate bedroom w/1 double or 2 single beds
- 1-4 person occupancy
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Apart'hotel Citadines Les HallesParis,France
- Hotel Contacts
- Extra Info
4 Rue des Innocents above the Forum des Halles, 75001 Paris France
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.