Bridgestreet Champs Elysees
- What's Included
Two friends and I booked a BridgeStreet apartment in Paris through my timeshare Interval International. We were assigned a one-bedroom apartment with pullout sofa at 28 rue de Ponthieu. We checked out the front of the building and the neighbourhood using streetview Google and it all looked fine. We were supposed to pick up our keys at the main office of BridgeStreet and our instructions said we should ask our taxi driver to wait while we picked them up. However, the keys had not arrived yet. When they did, they were for a different apartment (5 Avenue Alphand) which was not a one-bedroom but rather a studio with a low-ceilinged loft accessible by a wooden ladder. We are all over 55 and not expecting to have to climb a ladder. In addition, the entrance way was dark and dingy. Our attempts to change our location were met with delays and we finally decided to stay put because we didn't want to spend a big chunk of our vacation trying to get it sorted. The saving grace was that the apartment had been recently renovated and the location was convenient.
We paid for a 1 bedroom apartment with washer/dryer, and a pull out couch for just in case family joined us from London. We "paid" for the nicer of the Bridgestreet apartments, and were given a cheaper one, one block down the street from where we reserved: that's all they had available. The interior was painted completely white, the pull-out couch was bright pink, the table was tangerine orange, and the draperies were a combination of both colors. Upon arrival we wanted to do a small load of laundry since it was raining on the way here from the train stop, but the washer/dryer gave the same error code 10+ times:d07, despite the washer doors being shut closed! Called three times, and emailed twice about the washer/ dryer needing to get fixed, got 1 response and no one ever showed up. In the evening of the day we checked in a French lady let herself in to give us more courtesy towels because they forgot to leave some for us, and the second day we were here a French "cleaning man" let's himself in telling us to leave the keys on the table in the morning and that they would take care off our room cleaning upon our check out the next day; despite showing him the reservation that we were here for a week..... Bridgestreet never responded to that confusion. My wife and I are to the point that we feel uncomfortable here because of the "random" people just coming into our rented apartment, and the lack of professionalism. Oh, and we still have our luggage full of dirty clothes because the washing machine never got fixed, and our hallway smells like cigarette because our neighbor smokes in the hallway....Trying to get our clothes washed would run us $50â‚¬ at a local dry clean/ laundry place.....I hope TSA doesn't inspect my undergarments...
I hope that this review saves a bunch of travelers a bunch of stress and unnecessary back and forth with unwilling hosts. As a traveller from the U.S. we were excited to visit Paris and take in all the sites that the wonderful city has to offer. However, it soon became apparent that staying at Bridgestreet was going to make our stay in Paris a very un-happy one. To summarize, the best part about Bridgestreet was NOT staying at their allocated apartment. To begin, the reservation we booked was from Saturday - Saturday. We received confirmation and were provided an address of, what we assumed was, the apartment. Once we landed at the airport, I called the Bridgestreet number on the reservation (note that I bought a $30 calling card to use while abroad to avoid hefty fees from my US phone service). A recording answered and claimed that the office is closed, but I stayed on the line and was connected to an emergency operator. I told the operator that I was calling to confirm the address of the apartment and asking about how we go about the check-in process. She said that there was no way of knowing what the address was until we: went from the airport to the Bridgestreet office downtown Paris, opened the door to the building (she gave me a code to use), opened a lock box inside the building (with another code she gave me), and found all the information on an envelope with my name on it. After traveling for 8 hours the last thing we wanted to do was carry luggage around and go on an adventure to figure out where we were going to stay for the week. I asked her if there was anyway that someone could save us the trip and bring us the envelope at the airport, no she responded the office is closed.To add to all of the stress of this, we landed at 11 am and she mentioned the envelope wouldn't be available until 4 pm that afternoon. I debated canceling right then and there over the phone, but as we had already paid for the trip, I figured we'd give it a chance. We got the envelope and the apartment that we were allocated to was in the suburbs of Paris, roughly 15 miles from the city center, which is where the reservation claimed the apartment would be. I called back and connected to the operator and told her that was unacceptable and that I wanted to either cancel or be allocated a different apartment. She again stated that, because the office was closed, we would have to wait until Monday to go to the office and figure it out. I booked a hotel on Hotwire to stay in the center of Paris for the weekend and called Bridgestreet first thing Monday morning. We made another trip to the office and they were able to change our apartment to one that was downtown. We arrived in the apartment that we were given and immediately were turned off by several things: 1) it smelled horrible, 2) the only bed in the apartment was a couch pull-out, and 3) there was no air-conditioning or even a fan (it was 85 degrees outside and very humid). I called the office back and asked if they could move us again to an apartment with air-conditioning and they claimed none of their units have air-conditioning, they would "try" and get us a fan before we left the following Saturday they claimed. I ended up booking another hotel on Hotwire for the remainder of our stay, which I would've been best served to do in the first place. I STRONGLY encourage anyone that is considering Bridgestreet to be full aware that you are playing a game of chance with where you are allocated, you'll need to retrieve the keys on your own if you arrive on the weekend, and the units are not equipped with the standard comforts of modern hotels. I would discourage any tourists from staying with Bridgestreet to avoid the additional hassle that comes with the property.
We booked what we thought was an apartment right next to the Champs Ã‰lysÃ©es- WRONG! After pressing the button to pay we found out truth. Not only is there no apartment at this address but the company will not even be able to tell you where you will be staying until closer to the date and according to what bookings they receive. After much pressure and questioning we found that we would have been staying a long way from here and definitely NOT in walking distance to the Champs Ã‰lysÃ©es. Do yourself a favour look for something way less complicated where you can be guaranteed an address and definite booking.
First off , if your are a foreigner with no access to a phone line while in Europe and you will be arriving after office hours or on the weekend, MAKE you sure let Bridgestreet know. They will send you the access code to the door and safe, so you can get your keys.Pay attention to your email days before you arrive and read the instructions ! The entire process is somewhat tedious if you plan to do this by Train. If you are taking a taxi it may not be as bad. If this is your first time in Paris you may want to google routes etc. Since this was not my first time getting around wasn't as difficult. We were very surprised when we arrived at the location. Super spacious and huge ! Overall a good experience just tedious with the keys.
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- 1 queen-size bed and 1 sofabed
- 1 full bathroom
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- Occupancy options 4 adults and 2 children, Maximum occupancy of 4 adults
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Resort Location Map
Bridgestreet Champs ElyseesParis,France
- Hotel Contacts
- Extra Info
50 rue Copernic, 75116 Paris France
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