Le Meridien Etoile
- What's Included
Totally unmanaged check-out on a Saturday morning. More than 30 people waiting with no organized line. The manager, named Labib, was fleeing from his responsibilities and treating customers with contempt.
Huge entry and it takes a while before you understand where you can find the reception to check in. They have a cozy bar and a good jazz club. Both produce a lot of noice, though, when you are in the lobby.Certainly I was not impressed by the room. There was a minibar but empty. No bottles of water. When checking out they explained that there was a machine in the hallway and I could have ordered room service....
1. It took about 90min from the airport to the hotel as the traffic was heavy due to morning peak hour.2. Hotel located near a lot of shop, restaurant & sightseeing area.3. Hotel was well renovated. The last time I was here 5 years ago. Well renovated lobby, hotel lift & check in area.4. Room are decent in size with modern furnished. Loaded with internet, work station & dinning area.5. Hotel staff, so far are friendly & approachable. Ready to assist went ask too.6. Close to hotel there are a lot of indoor & out door dinning. Shop selling groceries & basic amenities.7. It hot now in Paris. Yesterday the temperature hit 36 degree celcius.
We stayed 3 days. The hotel is ultra modern with simple, clean rooms. There is a Jazz Club, Steak House and bar in the lobby. The hotel rooms face either a pretty atrium or the sights of Paris. They have a large room with a buffet breakfast. There were many excellent restaurants in walking distance. We enjoyed dinners and lunches at sidewalk cafes. We found Parisians friendly and helpful. There is a metro entrance one block away. We took a taxi to/from the Louve; about 11 euros each way. The Arc Dr Triumph is a couple blocks away with an underground entrance. Don't try to cross the street. We would stay there again.
I am a regular traveler for business and leisure with elite status at Hyatt, IHG and Marriott/SPG. I've stayed over 50 nights in the last year in dozens of hotels alone. A long time Tripadvisor browser, this is the first hotel I've ever found the need for me to open an account for the sole purpose of leaving a review for. I stayed 5 nights for leisure in June. The good: Check in and select over staff are generally courteous and professional. Location is ok. Benefits end here.The bad:Internet - super slow, especially at night. To the point of using my 2G cellphone roaming instead. Concierge- one older gentlemen (with a pin) was helpful but everyone else would rather you never had any requests. I emailed concierge prior to arriving to help me make dinner reservations and the first email was responded to (and done) whereas two follow-up emails over a course of two weeks were plainly ignored. My requests while onsite was met with dismissive behavior and required my own follow-up.Housekeeping- Only hotel where on checking in (in the evening, past expected check-in time), the rollaway requested for my room was not delivered on arrival. When it came later, I asked housekeeping to wait a minute while we were getting ready in the room to leave for dinner and I was basically instructed by the gentleman to have people go into the washroom and close the door so he can go in instead of waiting. Clearly his time was much more important than our privacy. - On arrival, I requested for two luggage racks as there were none in the room - I asked three separate people over what was approxiamately an hours timeframe. The first a staff walking by my room who promised she'll ask someone to deliver it. Half an hour later I asked a housekeeping staff on the Lounge floor as they frequented the area and I was told to make my request at Concierge which made zero sense cause I know it's a housekeeping responsibility. I gave up and called the phone line instead. I requested for two racks three times and got one delivered in the end. Didn't try again. - Made the green choice on check in and was told that it would automatically be done and I would not have to hang the sign on my door. I hung the sign on my door for safe measure anyway (albeit in the morning the next day). The next day, housekeeper knocked on the door and almost entered (despite the sign on the door). I told her I made the green choice and she said it says I didn't. Another taller helpful housekeeper came to translate for us. - On returning to the room later in the day we noticed someone had entered (water was delivered without a notice that told us someone had entered while we were away even though I know they have that card - I saw one used for other purposes later on). I was not happy about this given specific instructions made in the morning (after someone almost entered the room while we were inside) we need no service. We noticed that one of our three luggages' zippers was completely undone even though the lock we had on was in place (so it looked like someone had opened the zippers without breaking the lock). We couldn't find anything missing and considering the level of service we've had in the 24 hours since arrival, we didn't bother reporting it. But we made sure EVERYTHING we cared about was locked away in our luggage or taken with us from that day onwards (as we did the first day anyway, but with extreme vigilance later). I have never had to worry about my belonings in a 4*+ hotel like I've had that week. I called the phone line to ask why someone had entered the room and I was told if I don't want people entering I should hang up the DND sign. I told her I tried looking for one but there was no DND sign in the room. One was delivered and I had it on every day we didn't want service thenon. For good measure, I made the same complaint at the check in elite desk the next morning - requesting specifically that when I do not expect housekeeping, I do not want anyone at all to be entering the room. No one was apologetic. - After the second night we were going to skip housekeeping again but needed more toilet paper and tissue. On meeting housekeeping staff in the hallway I requested for some. The housekeeper did not seem pleased with having to provide me any and questioned why I needed it (despite housekeeping etc). I have never once been questioned by staff on toilet paper requests. If I wanted to steal single ply sandpaper for my home I would've checked into a cheaper hotel and bought a room full of it. She probably forgot she was on the SPG floor. - The day after I checked out of the hotel I realized I had left two jackets newly bought, with tags still on at the hotel. I know with 100% certainty it was left there. I messaged the hotel to request for it to be found and returned. They said they found no jackets, needed to investigate the matter, and a couple days later, told me they had conducted the investigation and could not find it. Sometimes you know you may have left something somewhere but you aren't sure. Sometimes you are. I was and still am certain the items was left in the hotel room at Le Meridien Etoile. Given the experience I had at the hotel (appalling to begin with) I had little hope I would've been able to retreive my items anyway (never been a problem at other hotels when we had left items over the years). It was my fault leaving the items, but I remain stunned that a hotel this level could provide such unsatisfactory service. Stay away and spend your money elsewhere.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1 a la carte restaurant featuring French cuisine
- Gift shop
- Meeting facilities
- Business centre
- Internet station
- Tour desk
- Room service
- Laundry services
- 1 double bed or 1 or 2 twin beds
- Full bathroom
- Telephone with voice mail
- Cable/satellite television
- Hair dryer
- Clock radio
- Mini-bar Safe
- Occupancy: 2 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Le Meridien EtoileParis,France
- Hotel Contacts
- Extra Info
81 Boulevard Gouvion Saint-Cyr Cedex 17, 75848 Paris France
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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