Mercure Paris La Defense Parc
- What's Included
Be VERY VERY careful when handing in your credit card to this particular hotel, because the hotel is charging whatever they want to your credit card, instead of the signed off amount!!! very bad behavior!!!
The service is terrible. At one point they asked us to go to the lobby ourselves to collect fresh towels. We have been placed at the 2nd block and the room has basic or close to none toilet amenities so please get yourself toothbrush, toothpaste, cotton, razor, body lotion with you if you stay there. There is also no dressing table in our room and I have to stand next to the window to get enough light for make up. It baffles me how it is rated 4 star... Breakfast is ok with limited choice of croissant, sausages, egg, ham, yogurt, etc. One morning they even refused to replenish the food when it was finished. The only good thing about this hotel is the train station is right underneath the hotel which will also cause noises and vibration to your room.
We were part of a Thomas Cook / Al Rostamani group with almost 50 people from UAE and India.This hotel by far was not conveyed during our booking with our travel agent in Dubai. It did say Mercure Paris Grande Arche hotel on paper, but we were lodged with the adjoining "Service Apartment" which seems to belong to the same group (Accor Hotels). Apart from straightening of the bed-sheets, Towels replacement, no other amenities were provided. No coffee replacements, no water bottles (at least once a day/person) and obviously no room service (unless a major mishap happens).The location seemed to be in a good spot with various groceries, shops, eateries and the metro station (right below the hotel).Our timing with our France trip was during 22nd June 2017 to 25th. Probably the busiest time of the year for tourists. Wherever we went, we were plagued by numerous traffic jams except on the Sunday where just tourists were found on the albeit empty streets. Breakfast was anything but "Continental" as portrayed by Rostamani, Except the freshly baked Croissants. Scrambled eggs were not part of the initial set-up and we had to inquire the non-English speaking waiters/waitresses of the hotel upon which became a standard meal for the rest of the 3 days breakfast. (question is why wasn't it part of the 1st day breakfast?). The Air-Conditioning wasn't up to capacity during these peak summer months. The toilet facilities seemed ancient. Severely needs a upgradeMr. Vinod, our travel agent with Thomas Cook India tried his best and within his limitations to make our trip memorable during our Paris and Swiss trip. Also, he was quite professional and flexible.
We were a part of Al Rostamani Travel & Holidays /Thomas Cook tour with 48 travelers from Dubai mostly consisting of families. The rooms were very small and appropriate only for Solo travelers/backpackers. The quality of breakfast was also mediocre except for the freshly baked Croissants served on the 1st day. This place is more like a Hotel apartment rather than a full fledged Hotel.The Disneyland tour was good but would have loved to stay until the fireworks late in the evening.(Paris has sunset around 10pm)We were handed out packed lunch at the start of the Disneyland tour which was inconvenient to carry around everywhere. (Instead packed lunch would have been better on day of Paris-Switzerland 8hr journey). The Paris city tour began with a visit to Eiffel tower which is a mammoth structure and must visit place where we went to the 3rd level and got around 3hrs in total. The rest of the city tour was a waste of time as we were shown all the places of interest from the bus. The only place where we got a chance to get near was Notre Dam Church which was lovely. The tour guide was good but would have loved to have more time for this city tour.We were later taken to a perfumery which in my opinion should have been optional. We were taken for lunch on the 3rd day to an Indian restaurant called Joyti in Paris which was absolutely avoidable .(Poor housekeeping, mediocre food quality & very crammed-up and congested place)Indian cuisine on 1 or 2 occasions was fine but the same kind of food everyday was not desirable. People travel to explore places and different cuisines & not have native food all the time!
This is a hotel split in 2, with a short walk across a square that has some unsavoury characters loitering around in the evening.The rooms are in dire need of renovation. The room keys fail to work too often (I'm not buying the 'keep the keycard away from your mobile', it's just archaic technology.I'd definitely avoid this hotel if you're arriving late at night.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 507 Rooms
- Wireless Internet
- Currency Exchange
- Private indoor parking ($)
- Laundromat ($)
- Shoe Shine ($)
- Dry Cleaning Services ($)
- Gift Shop ($)
- Fitness Center
- Daily buffet breakfast included.
- 1 Double bed
- Flat screen Cable TV
- 220/240 V AC
- Coffee/ Tea Maker
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Direct dial telephone
- Â Maximum Occupancy 2
Resort Location Map
Mercure Paris La Defense ParcParis,France
- Hotel Contacts
- Extra Info
Entree 20 17 Esplanade Charles de Gaulle Rue des Trois Fontanot, 92000 Nanterre, La Defense France
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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