Park Hyatt Paris Vendome
- What's Included
Everyone there was beyond kind and helpful! My wife and I could not have been more pleased with ANY aspect of our stay! We were so pleasantly surprised at the ongoing pleasantries and helpful staff! Thank you again for everything in making our Honeymoon stay so special!
To preface, I never written a negative review about a hotel before, even if the hotel wasn't in the best condition, but I am writing one because I was so frustrated and offended by how I was treated during this stay. For some background, I am a globalist and have stayed at many Hyatt hotels previously (I have never had a bad stay in any other Hyatt hotels).It started off when I left my bags for storage in the morning. The concierge only asked for my last name, which I thought would be problematic, but he insisted only on the last. At check-in, the receptionist informed me that my bags would be sent up to my room shortly. They weren't. I waited for about an hour before heading down to reception to ask about my bags. The receptionist seemed surprised, asked me twice if I was sure that my bags weren't in my room (yes, I checked during the hour wait), and skeptically questioned me if I was sure that I used the name I told her when I checked my bags (yes, I'm positive that I know my own name). She then assured me that she would call her colleagues and they would retrieve my bags shortly.Another hour passed and I called reception to ask for another status check. The receptionist seemed surprised, once again, and told me that he would check. I then got two calls asking questions such as what my bags looked like and if I was certain, again, if I used my last name. About 15 minutes later, I was told that my bags were in the wrong room. I suspect this was the case because of my common last name. I have no idea why I had to ask twice for someone to finally give me information about my missing bags. To top it off, all I recieved was a flippant, insincere "sorry" for wasting over three hours of my life (two waiting to receive my bag, with my charger inside, and one waiting to charge my phone). However, I am writing this review because of what happened afterwards. About 2 hours after this fiasco, I received a call apologizing about the luggage and offering an amenity to remedy the situation. Although I didn't really want anything, she forcibly insisted that I choose an option. I opted for the sweets and waited and waited, but I laughably never recieved them.Let me reiterate. I never received my apology amenity. I am incredibly frustrated and annoyed about the complete lack of service at this hotel. Why bother apologizing if you're not going to follow-through? This just made me more annoyed and completely ruined my stay. If you're thinking about staying at this hotel, just be aware that service might not be the best. There are also a lot of better options elsewhere so keep that in mind.
We were so impressed by the customer service and overall experience at this hotel. We were pampered and felt so personally cared for by the staff. They did an excellent job paying attention to our life events taking place and had personal touches around every corner.
For what the hotel should be, you would think. The staff were a roll of the dice and them bill an accounting nightmare. it has been 2 months and still trying to get the accounting cleaned up, even the head of accounting can get the job done.. i would stay anywhere but here in Paris
My wife and I loved our stay here. The friendly and helpful staff, beautifully decorated rooms, multitude of great food options, proximity to the Metro and great neighborhoods, and Blaise Mautin signature scent all combine to product something very special and unique. And the Nespresso machine in our room saw a lot of use. Would stay here again in a heartbeat.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1 restaurant
- 1 bar
- Fitness Centre
- Meeting facilities
- Room service
- Laundry services
- Babysitting services available
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Cable and satellite television
- In-room safe
- Wireless Internet access
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Park Hyatt Paris VendomeParis,France
- Hotel Contacts
- Extra Info
5 rue de la Paix, 75002 Paris France
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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