Fantasy Island Beach Resort
- What's Included
- All Inclusive Features
I wasn't even going to bother writing a review on this place because it's pretty apparent that nobody Fantasy Island cares enough to check them or to do anything to improve their service. I had read all the reviews prior to booking this hotel and knew what to expect before going in. We are very laid back and easy to please. I felt that most of the bad reviews were probably harsh and unfair. And honestly, I just really wanted to interact with the famous monkeys I read so much about. The monkeys didn't disappoint. They were the heart and soul of this place. The beach at Fantasy Island is beautiful, just as everyone else has mentioned. There were plenty of lawn chairs and even beach beds to use. It could be such a great place...But the rooms...and the customer service... I don't even know where to begin. The moment we walked in, we were treated coldly and told that our room wouldn't be ready for another few hours. We were given our wrist bands and were allowed to get drinks at the bar and walk around the resort. It wasn't bad even though I didn't feel comfortable putting my purse and some of my belongings in an unlocked public room. Finally at 3 when we were told our room would be available, we went to check in and was given a room on the second floor. We don't exactly travel light and it was very difficult carrying all out luggage up the stairs. No help was offered, but that's okay. Once we got to the room, the card wouldn't work and after trying several times, a man came out of the room, angry that we were disturbing him. We carried all our bags back down the stairs and to the lobby where we were told they double booked our room. The lady at the front desk seemed apologetic enough and we understand that accidents happen. She gave us another room in the 400s at the other end of the resort. So all our luggage in tow, we headed that way. The further down we walked, the stronger and stronger the smell of sewage became. Finally when the smell became almost unbearable, we had arrived at our room. We walked in, took one look around and thought..."Nope, not happening." We demanded a better, cleaner room and was given a third room near the lobby. The room, although it seemed cleaner for sure smelled better, still left a lot to be desired. For example, a blanket for the bed. We had one thin sheet that barely covered the mattress. We requested a blanket several times and was told they would deliver one but it never showed up. The pillows were completely flat and shapeless, I had to fold it over three times to get any kind of neck support. The mattress appeared to be from an era long gone by. The AC, however, worked fantastic. We froze to death nearly every night. There were holes in the wall and grim on the floor. The customer service was some of the worst that I've ever experienced. Nobody was nice or friendly. Even tipping the bartender with every tasteless drink she made, couldn't get her to provide us with a smile. We booked a ride through the resort to go to Little French Key, because apparently outside taxis are not allowed. Our ride was on time and drove us five minutes to our destination for $20.00. We were told that she would be back to pick us up at 4:00 and paid her the money. After a long, fantastic afternoon at Little French Key, we made sure to be on the ferry and back on time for our ride. An hour later, we were still outside waiting. We called the resort several times to see if our driver was coming and never received an answer. Finally we were able to find a taxi who charged us half the price to take us back to the resort. Once we arrived back, we were simply told that our driver "forgot" to go back to pick us up. We were livid. We forced the hotel to pay for our cab and really just wanted to find a different hotel to stay at. On the ride to the airport, everyone in the van shared their similar bad experiences. We were lucky that we had hot water and a working AC, others complained that they didn't. None of us had a decent night's sleep during our stay. That is just not right to do to people while they are trying to relax on a vacation. I understand that the hotel itself is old, but new mattresses and bedding would go such a long way. The sad part about the place is that you can tell that it used to be a very nice place to stay. Apparently the new owner/management doesn't have the same regard for the property as the original owner did. Even though the grounds and beach is absolutely stunning, I will never consider coming back.
Just returned from a week at Fantasy Island with family and friends and some great snorkeling! The beach is beautiful within a protected bay resulting in smooth calm water pretty much all the time. The reef is an easy swim and there are fish everywhere - so much variety! Really - the snorkeling is first class. The resort is nice but could use some TLC and the grounds need quite a bit of maintenance. Our rooms were basic but comfortable, clean and a good size. The staff was all very nice and helpful. The food is simple but well made and tasty with enough variety that no one got tired of it. One disappointment is the use of plastic and styrofoam cups for the drinks. They use real plates and cutlery so using real glasses and cups shouldn't be too hard. What I consider to be the biggest drawback of staying at this resort, others may see as a big positive and that is how remote it is. There is not much in the area and the popular areas of West End and West Bay are a very expensive cab ride away. We ended up renting cars for a few days and it took us between 45 minutes to an hour to get to West end - but it is well worth the trip and exploration is highly recommended (although the roads are awful).Overall we had a really nice holiday at Fantasy Island. I think our expectation has a lot to do with our satisfaction. We did not expect a 5 star resort with 5 star accommodation, dining and service. We expected a 3 star resort - and it is a solid 3 star but with a 5 star beach and snorkeling.
This island resort has a beautiful, endless, clean beach with plenty of lounge chairs and hammocks. This place is unpretentious and simple. It has a great community vibe, which in addition to well programmed evening activities makes it easy to meet people, and make friends. The resident monkeys are friendly, no need to pay to visit one of the local zoos for monkey interaction when it happens daily at this hotel! The food was great and the rooms were clean. Their scuba shop was easy to access and very accommodating to various levels of diving skill.It is a good idea to rent a car if you are staying here, so that you do not have to rely on taxi services to take you too and from attractions.My two teenage sons (16 and 18) and I had a wonderful time and were really sad to leave.
Let me start by saying yes I knew this was a three star when I booked. I have stayed in three star hotels before so I knew what to expect and this hotel was a poor three star. We took a cab from the airport so we arrived fairly early to the hotel. Our room wasn't ready yet which was fine. Once all of the other guests started arriving they also had to wait for rooms. Some of them waited a very long time. Too long. We were going for dinner and they were still waiting. I blame management.Considering we don't spend too much time in our room it was great. We had a great view, a great housekeeper and the room was very nice. There were many others at the hotel that didn't have hot water in their rooms, but I guess we got lucky. However, there was a day that we had no water. It was turned off due to repairs. Someone should have given us notice. I blame management.The grounds of the hotel are dated, but staff do their best to maintain it. The road and the paths surrounding the hotel need work. The beach was nice, there were plenty of chairs and there was also an activity centre. My boyfriend had an issue with the snack bar only being open for cruise ship visitors. The pool was ok. It did turn green during our stay and had to be emptied and refilled. We never used the pool, especially since the pool bar was closed permantly.There is one buffet. I do not eat meat and I ate everyday just fine. For those who complain should remember it is a three star. The staff in the restaurant were always very friendly. There is one bar at the hotel. There are only two bartenders that work everyday, all day. I had no problem getting served, but I also tip. My biggest issue with the bar is that they charge for frozen drinks. Big mistake. This is an all inclusive resort in the Caribbean and I should be able to get a pina colada.The staff at the hotel are wonderful. They work their butts off, are always friendly. However after talking to many it was obvious that they are overworked, unhappy and some didn't even get paid when they were supposed to. Not cool.All of the issues I saw during my stay are all because of poor management and the lack of caring by the owner. Yes they are upgrading the hotel but they let it go for too long and it might be too late. I heard more people say they hated it than loved it. Here's a thought...instead of hiring a whole new security team, why not use that money to improve the hotel?!! I mean what is the big threat? Oh wait it must have been us since the one guard put her hand on her gun questioning us as we were returning to the resort. I blame management.Because I myself work in this industry I can see all the potential for this hotel it drives me crazy witnessing an owner who is either lazy or just doesn't care. I would love to go back and stay here again, but it won't be until the owner takes some pride in his property.....and I can swim up to the bar and get a pina colada.
This was our first diving vacation in years and it was worth it! The scubadiving was convenient, just down from our room, and well organized by our dive master, Chris. All the staff at the dive centre were knowledgeable, awesome and friendly. Diving is close by so even if it had been windy boat rides can be short. Our room was clean and air conditioning worked well. Bed was comfortable. There was a sewage smell at times. Roosters were our wake up call. Resort is safe and secure. Beach is amazing! It was quiet and beautiful. Never had to reserve your lawn chair on the beach.Food was good, especially for supper. Good selection of meat and fruit. Breakfast had omelettes but I missed my yoghurt. Soups were great. Staff were friendly, helpful and polite. Overall better than we expected after reading previous reviews. Glad we came and wish we could could have stayed longer to see more of Roatan.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner
- Unlimited domestic drinks from 11am to 11pm
- Non-motorized watersports including snorkeling & kayaks
- Daytime tennis
- Daily activities & nightly entertainment
- 109 rooms
- Buffet restaurant
- Tennis courts
- On-site dive centre (fee)
- Internet facilities
- 2 double beds
- Ceiling fan
- Bathroom with tub or shower
- Balcony or terrace
- Maximum occupancy per room is 4
Resort Location Map
Fantasy Island Beach ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
Carretera Pavimentada Ppal, French Harbour, French Harbour, Roatan IB3110 Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.