Henry Morgan Resort
- What's Included
- All Inclusive Features
HM Resorts builds all inclusive packages which includes airplane tickets with the airline AVIATSA that travels from Tegucigalpa to the island of Roatan. When I first bought the package, my air tickets reservation said that my plane departed at 10:30am. I arrived at the airport before that time and AVIATSA personnel told me that my reservation was changed to 1:00pm for the same day. The hotel changed my reservation without notifying me and I was really pissed because of this. Thanks to some problems with another passenger, the airline got me a seat for the 10:30am flight. Once at the hotel, I asked if my return date and time was still correct. My original return time was at 4:30pm on Sunday October 8. They changed my time to 2:30pm again without notifying me. The night before my departure, the hotel sent me a letter reminding me my departure time and telling me to get the airport shuttle at 11:30am. Once at the airport for departing at 12:30, getting everything ready to leave at 2:30pm, the airline told me that the hotel did not changed at all my departure time at that I was departing at 4:30pm. I was pissed of all this itinerary changing without notifying me. Hopefully, again, the airline solved this issue and gave me a seat at the 2:30pm flight. Never again let this hotel build your flight itinerary. The hotel was great. Very nice staff, great drinks and cocktails specially piña coladas. Food was okay, sometimes repetitive but it was okay and nice. Coffee and sodas were awful, coffee tasted like water and sodas had no gas on them. All these coffee and soft drink problem happened during my entire trip. Beach and pool area very clean and snacks were very good. Thanks to the airline solving these itinerary problems, I had a nice relaxing vacation. Bartenders were nice and friendly. Check in is a bit slow but no problems. Room was nice and clean but the shower had little pressure. Got a first floor room, could hear everything moving on rooms upstairs and had some trouble sleeping because of this, you can hear EVERYTHING upstairs. Did not receive a key to the safe box, I think they are no longer working. Conclusion: Don't buy a full package from this hotel, In my opinion, you should buy your own airline tickets from a high rated airline to arrive at the island and pay for your rooms only.
We came here last year and things have definitely changed, some for better others fir worse.For the buffet they replaced regular plates for dessert plates, so eating was a challenge. Lunch and dinner are almost the same food. The staff is very friendly especially Marcial at the dining room.This time we stayed at the beach front rooms which are nice because they are new and updated.The management needs to do better.
Hotel is about a 3.5-4.0 star rating. Looks outdated but fits the island feel. Pool and beach was nice and clean. The staff were nice and the food was good. If you are looking for a high class resort this is not the place. Very small but quaint. Massage right n the beach were very cheap and relaxing. A lot of locals selling things. Overall thought, cute but wouldn't stay there for a week. Maybe just a weekend visit.
One of my worst hotel experiences ever!!!Everything began already quite messy, since the resort was completely full and we had a hard time as a group to figure out which rooms can be used (this could have been solved easily in advance and not during the check in procedure). And the things kept on going worse day by day. When we first came to our room, we figured out that they gave us the wrong A/C remote control and that the safe box was not working. The best part of the resort is the food. For the fact that it is a buffet the food is quite good and they offer a variety of different styles and fruits. Whereas the drinks where horrible since they were all served in either plastic or paper cups.The beach was quite nice but just destroyed by tons of beach lounge chairs side by side which means no privacy at all. Throughout the stay we had a couple of more problems. One day our A/C broke and it took them the !!whole!! day to fix it!!! (Even though they were responding that it will take 15 more minutes every time I asked). The most common problem we had was that after a couple of days the cards get deleted and don't work anymore for your room. So you have to go all the way back to the reception to get it working again. This happened 5 times in 2 weeks. Unfortunately during our stay we all had problems with diarrhea which I hope is a problem of the island and not of the resort since the water contains a lot of bacteria...Last but not least I was bitterly disappointed with the resort staff. We were always very nice (even talking to them in Spanish to get everything right) and were never complaining about all these problems but they treated us like we were creating all these problems on purpose.So all in all I would definitely NOT recommend this specific resort on Roatan, but rather stick to anything else and enjoy the island since it's very beautiful place.
Let me start by saying that we are fair and kind people. I don't usually write a review unless I have something nice to say, but this one, I cannot let slide. I feel like I need to warn y'all.We stayed here because a large group of friends were staying and we wanted to be close to them. There are several other resorts/hotels/AirB&Bs that are very close, so if you're in a similar situation, just pick a different place to stay. The price was $99 per person per night. Sounds decent for an all inclusive, but it felt like we weren't even getting what we paid for.First, the room (building #12):Cool canopy over a large bed. Small table with two chairs. One twin bed with a cushion as a mattress. There were two hammocks on the balcony overlooking other rooms. There was a small TV with cable. The closets were kind of torn up and the safe was falling out of the drywall. It didn't have batteries so we couldn't even use it.The bathroom was old with a dirty shower. The sliding door was broken and hard to shut. The shower head -- ugh this frickin shower head -- was coming out of the wall so it sprayed out and onto the tile floor. There was no water pressure, so taking a shower after being in the ocean all day took forever. There is a soap dispenser in the shower but it was empty. They do provide bars of soap and packets of shampoo. Housekeeping forgot to leave us a bath mat, so we had to use our towels to clean up the puddles of water from the shower. One of the towels we got was torn and had what looked like ink or makeup stains. There was a holder for a hair dryer, but no actual hair dryer.Now, the "grounds":There were large cushioned chairs all over the lounge area. They looked cool at first, but up close, they were torn and stained. The bathrooms by the dining area were broken and filthy. The gift shop was terrifying with weird child sized mannequins and a strange amount of baby clothes. Oh, and $21 sunscreen. The back end of the lounge had a few pool tables by the bar. The pool seemed okay, but we didn't go in it because the beautiful beach is just a few steps away. They have an outside bar and large deck where they host a fun looking dance class. There were a ton of lounge chairs by the beach, and towels were available with a voucher from the front desk. For some reason they need you to return the towels by 5. Somehow a few of our towels went missing, which then they expect you to pay for them. Luckily, the guy at the towel stand was understanding. We clearly did not steal them. It kind of felt like the staff gathered the towels that were left of the lounge chairs, then the hotel would expect you to pay for them. Scam. Not a very comforting feeling.The swim area is nice, but it is right next to about a half dozen boats that offer charters for the whole beach area. We did book a snorkel trip for $15 per person, so it was kind of convenient to have the boats right there. We went to the Blue Channel. Very beautiful and highly recommended. Next, the dining:The food was just okay. For breakfast they have an omelet station and lots of pastries. The lunch was pretty much the same as the dinner. Buffet-style with some odd choices. The food was the same every day. The drink station was always running out of mismatched cups and the ice was in a cooler with a scoop. It did not seem very sanitary. Probably why the entire group got diarrhea. I'm guessing that the water that comes out of the soda machine isn't filtered. Nor is the water that they use to wash produce, or the water we used to brush our teeth, or the water and ice used for bar drinks.Of course, the bar was the best part of this place. They use super cheap booze but the bartenders are friendly and made our visit fun. Bring your own cup so you don't have to use the paper and plastic ones. The outside bar is pretty dirty. It's where they served the snacks, which looked like homemade donuts. We ended up eating out for over half of the meals. Other stuff:You have to pay for WiFi, which only works in the lobby and dining area. The A/C didn't work in some of the rooms, and our group had to keep asking for it to be fixed or switch rooms. There were a few tables set up for info on excursions, but no one was available half the time. Security would not allow guests from other resorts in the lobby, even if they were meeting us for an excursion. The mattress was very thin and hard. They have water coolers set up in the lobby that dispense not cold water. You get two tiny water bottles in the room that you are expected to refill from the lobby water. Do not drink tap water!! You will get diarrhea and it will have you using the filthy lobby bathrooms every 30 mins while you're trying to enjoy the beach cluttered with boats and people trying to sell you things.Something nice:They had nightly entertainment, which had a lot of odd parts, but overall the dancers were great. The staff (except front desk) were friendly. The newer suites that our friends had were updated and clean. They have a dive shop where you can rent good snorkel gear. The guy running that was cool and nice. In summary, just stay somewhere else. This place was truly a waste of money. I would pay the extra $40-$60 a night to stay at one of the nicer places nearby. I really can't believe the owner and managers allow this place to be so terrible. They can do better, and for now, so can you. Hope this helps in decision making for vacations and also encourages the management to make changes. The stars are for the friendly staff who deserve to work in a better establishment.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner
- Afternoon tea & snacks
- Unlimited domestic drinks
- Use of kayaks
- Daily activities & nightly entertainment
- 116 rooms
- 5 star PADI dive centre (fee)
- Gamesroom Internet facilities (fee)
- Sundry & clothing shop
- Massage room (fee)
- Medical services
- 2 double beds
- In-room safe
- Bathroom with shower
- Hair dryer
- Balcony or terrace
- Maximum occupancy per room is 3 or 2 adults & 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Henry Morgan ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
Carretera Pavimentada Ppal, West Bay Beach, West Bay, Roatan Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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