Henry Morgan Resort
- What's Included
- All Inclusive Features
We stayed at Henry Morgan resort for 1 week as part of a 2 week “Duo” package with Air Transat. The other week was spent at Media Luna Resort (reviewed separately)We were very happy with Air Transat and their representatives. The food at Henry Morgan was quite good. Lots of selection of fruits and vegetables. Generally there was fish – sea bass was excellent, chicken, pork; rarely beef. There was always lots of breads, rice, tortillas, pizza- which was quite good. We never went hungry.Wine included was ok. We were not enamoured of the European beer served as part of the all inclusive package. Different wine and beer could be purchased at the resort’s Winery, or the local grocery store (a 10 minute walk away) sells good local beer.All the staff were very friendly and accommodating. Animation staff encouraged participation in all activities; there were nightly shows. The beach was lovely; busy, but not overcrowded. Nice restaurants along the beach with good food. The snorkeling was amazing! Walk 5 minutes down the beach and the reef was quite close to shore; I have never seen anything like it. Bring an underwater camera. We went twice per day – 8 am and 4 pm – which is before and after the cruise ship crowd hits the beach, which they do pretty much daily in high season. Henry Morgan Resort sells day packages to the cruise ship passengers. Although you noticed an increase of guests, there were still plenty of chaises to be had and the resort did not seem crowded. The rooms. There are newly built (out of concrete) rooms that are pool side and beach view. They are an upgrade to the standard room offered and these book out quickly. There are also suites, which are newly built condos. The standard rooms make up most of the resort, and here is where there is a huge letdown. These rooms were built years ago and are built of wood. They are noisy. You hear absolutely every footstep of everyone walking by and above you. Not to mention every conversation as people walk by your room. We were on the first floor. We met people who stayed on the second floor and apparently they are still noisy. The resort is generally quiet between midnight and 5:30 am, so you can generally sleep between those hours. But if you want to sleep outside those hours, then you are out of luck. (Where are people going in such a hurry at 5:30 in the morning, speaking loudly and "marching" heavily ??? – it wasn’t staff)The first room that was assigned to us was room 130. It is a dump. When we tried to change, apparently the resort was full and they could not change us to a different room. We kept pushing and got the Air Transat rep involved and we did manage to switch rooms on the second day. The front desk staff handled the complaints very well and were pleasant at all times. The new room, # 126, was a bit better; it seemed to have been newly painted, which is an upgrade from the first room. Both rooms were in serious need of modernization. But everything was spotlessly clean; the room attendants did an excellent job and leave towel art and flowers daily. Mattress was comfy; pillows were abysmal. We never ran out of hot water and the water pressure in the shower was good. The resort, as is typical in the Caribbean, does not supply face cloths, so bring your own. Also, only liquid soap is supplied, so if you like bar soap, bring your own. Also, clothes hangars are in short supply, so bring some and leave them for the next guest, they will appreciate it. Lighting in the rooms is dismal. Each room has a large deck – the downside to that is that the ground does not drain well and is very wet, which breeds mosquitoes – I was quite badly bitten, so bring insect repellant and use liberally. I would go back to Roatan again – it is a lovely country, the snorkeling was the best that I have experienced and all the local people we met were friendly; we felt quite safe. But we made a point of checking out the other resorts in West Bay, so that we can select another resort when we return.
I just came back from 1 week vacation at Henry Morgan resort. In short, I can say that this was probably the worst hotel I have every been to (mostly due to the food, drinks and the noise in the room), but the best beach I ever been to. At the same time, I have to say that this was probably the cheapest place that I have every been to, so that plays big role. But even with all the issues - I had good a vacation because the beach is so important to me and my family.Airport and transfersRoatan airport is very small and has hard time handling passengers. Immigration process was extra slow, as every passenger has to be fingerprinted. I was at the front of airplane, maybe 20-30 people in front of us, and I had to wait about 20min in the immigration line. People at the end of the line probably waited 2hr or more. After the immigration, we were met by AirTransat representative who put our hotel bracelets on and sent us to the small bus that left airport after about 10min. So they do not wait for all passengers to fill the bus - they transfer you with small buses as they fill them. Driving to the hotel took about 30-40min. Our room was available when we arrived to hotel - at about 11am.RoomOne week before departure I send an email to Henry Morgan resort asking for a room on the 2nd floor in specific buildings. I explained that my goal was in the quiet room. I got an email back from Tamara that they will "try to accommodate me as best possible". When I arrived, I found that my room was 148 - room on the first floor on the opposite side I asked for. So my room request was absolutely ignored. My request was very reasonable - about 50% of people would be placed in 2nd floor anyway. I DID NOT ask for the upgrade, for the better view, but simply to be in the quiet room as that is very important to me. But as my request was ignored, it had the huge impact on my vacation, as I am a very light sleeper. I asked reception person to put me on the second floor right then, but I was told that hotel is fully booked and there is absolutely nothing they can do. I found out later, that she was simply not telling the truth - I was one of the first persons from the plane that day when 90% of hotel guests arrive and she simply did not want to be bothered with me.Every time someone would walk by the room - I would be woken up. I mean every time - 100%. The building is made out of wood and walkway path is also made out of wood. When you are on the first floor, then you can hear and feel every step someone makes outside of your room. When guests above me walked in the room - it sounded like an elephant was walking above me and I would wake up every time. Strangely enough, we can never hear our neighbors speak - just every step they make. Good thing that between 11pm and 6am there was nobody walking at this hotel, so I did get to sleep. So if you are light sleeper beware of this hotel and insist that you want to be on the second floor!Apart from noise, I have no other issues with the room. Rooms are a bit away from the beach, but I knew that before I booked. Rooms are on the larger side, dated but mostly functioning. There were small issues (phone not working, TV bad picture, etc), but I had similar issues in 4-5 star resorts and that is not a big deal. Air conditioning was working well and was quiet. Balcony was huge with the nice garden views. Our room was cleaned around lunch time and always was done perfectly.BeachThis hotel has one of the best beaches I ever been to. There is a natural shade under palm trees. Just a short walk to other resorts, restaurants, snorkeling, Gumbalimba park, etc. You can get cheap massages right there on the beach. This was one of the few resorts where you do not have to worry about reserving chairs - as there are so many of them. Even on the "cruise days", when after about 10am many cruisers come to the beach, you can still find chairs in the sun or in the shade.Chairs were very close to each other, but it was not a big deal. Beach was never windy and, even on clouded days, it was warm and very comfortable.This hotel also has a nice pool, but there were very few people around/in it.FoodThe food was slightly worse than I was expecting (based on reviews). I understand this is 3 star hotel (and cheap) and I expected that food choices will be limited. I have been to other 3 star resorts with limited food choices and I did not have issues. I found that breakfast and lunch was more or less as expected - limited choice, but I always found something to eat. For dinner my biggest issue was - food was mostly cold. Good thing was that they had fresh fruits that tasted very good. Beach snack bar was working during the extended lunch hours with extra options - like french fries, enchiladas, fresh donuts (3pm).On last day (Sunday) they had "special" dinner with seafood soup, lobster salad and more better food choices. So do not miss Sundays dinner and come eat early.DrinksEven before going to the hotel I knew that they do not have good drinks. And other reviewers are right - drinks were even worse than I expected. I thought that beer will be my alternative choice, but I was wrong - the beer they had was really bad, even before I believed that I can drink any beer. I had to pour out every drink I ordered just after 1-2 sips - way too sweet with very little alcohol. But this problem was easily fixed - I brought my own alcohol from the duty free before departure and also bought some from West Bay Mall that is short 5min walk from the hotel. It would be very nice if this hotel would add another brand of beer - I do not care, it could be local, but something with alternative taste to what you have right now.InternetInternet cost was 20US$ per device. Internet was available in the lobby, main dining area, pool and big part of the beach. Most likely internet would be also available in the beach front rooms. During the day, when the beach was packed, you could not connect to the internet at the beach, but there were no problems in the lobby. Internet speed, when available, was surprisingly good.OtherI have a few suggestions to the hotel, I hope they will consider them:1. Each day after 6pm they have a guy playing and singing live in their theater. But at the same time closer to the bar and reception they also play music on the integrated resort speakers (lobby and by the pool). If anyone wants to sit on the comfy couches that are between theater and reception area, then they have to listen to 2 musics played at the same time. Please turn off music from the speakers in the lobby area and in the bar and let guests hear music from live entertainer. I noticed that bartenders tried to make their speaker music as loud as possible, but any guest around that bar would have to hear both musics at the same time.2. Each day you have "dance lessons" where you usually had 4-6 animation team dancers and 1-2 guests. If your goal is to show how good are dancers in your animation team, then do not change anything. If your goal is to include more guests in the dance, then please simplify dance (from 20-30 complicated moves go to 4-5 simple moves), pick good dance music (example Enrique Iglesias - Bailando) and reduce timeouts between music. I almost guarantee that instead 1-2 guests you will have 20-30 guests dancing every day.SummaryEven with all the issues I had, I would still consider going to this hotel. I absolutely loved the beach and if prices will stay at the same level, then this hotel is a good value. But if I'll go, I will try to book beach front room or I would push much more customer service to put me in the room on the second floor. And even if customer service will ignore me again - there is still 50% chance that I will be on the second floor :).
Spent the day here when on an NCL cruise stop! Our cab service brought us here because I asked to go to West Bay Beach. My daughter and I loved West Bay -- the beach was so beautiful -- great fine white sand and beautiful clear water. The resort was nice, not too crazy about the drinks and buffet lunch -- we purchased the $60 per person all inclusive package -- I would not purchase the all inclusive again. You can rent a chair only for $10!
Such a disappointment. Very basic , grubby rooms and indifferent staff.The rooms had a jaded feel about them and needed updating. The wood work is chipped and dull. Walls are thin and every noise can be heard. The bathroom was more like that of a hostel with very basic fittings and no plug to fill the sink.Cost of wifi expensive. Nice size pool but it is mostly shaded and not enough sun beds about.We asked to be moved to the sister hotel and left as soon as we could.
This was our 5th trip to the Henry Morgan Resort in beautiful Roatan, Honduras. That in itself should tell a bit of the story.Once again we had a fabulous 2 weeks. When friends ask why we keep going back to the same place, my answer is simple. We love the island of Roatan, its beautiful reef and beach at West Bay but most of all we love the people of Roatan. The staff at Henry Morgan welcome us ‘home’ each time we arrive. Guests here are all treated like family and if you go with the flow and keep a smile on your face your service will be exceptional. Ours always is.We had a couple of rainy days this trip, which was unusual for us here. The rain did not spoil our time and is certainly not the fault of the resort, however I did note a few sour faces. We made the best of it and played cards, outside under cover.The staff here go out of there way to ensure you are enjoying your vacation. I love the ladies at the front desk, they often get a bad rap as they tend to be the complaint department. Any time I had a question they remembered my name and room number and gave an intelligent well thought out response. No complaints from us in this department.Our dining room staff, wow! Where do we start, from Suyapa’s omelets to Frances’ fruit bar, to the chefs in the kitchen who prepared fish for us that we caught while out with Captain Brooks your service and kindness is valued and appreciated. We tend to sit in the same area each day out on the beautiful new deck, our wait staff were typically, Aldofo, Kelly, Cindy and Andria. Each of these young people took time to chat with us and make sure we had everything we needed. Freddy’s smiling friendly face was also a joy to see each day. He greeted me my first day and called me by name even though it had been a year and thousands of guest ago that we last saw each other. The staff work hard to communicate with the guests who speak many different languages, French, Italian, Spanish and English and for the most part they do an excellent job!The animation team had changed a lot this year. Many of the familiar faces had moved on but were replaced with equally great and talented young people who provided lots of entertainment over the 2 weeks. Kelly, met us on arrival and took orders for cold beer on the bus which he paid for from his own pocket trusting that we would reimburse, which we did.The beach here is the widest, deepest and best in my opinion out of all the hotels on West Bay Beach. Our security guards, Henry and Jonathon made sure our personal items were safe while we swam and walked on the beach. Again, we could not have asked for better service from these young men.The TGI dive team are second to none. Some familiar faces here as well. Of course Lindy has been there for years and while we didn’t go out on excursions with them this year we certainly have done so in the past. They are knowledgeable and well experienced divers. Andres, Daniel and Lincoln greeted me with a friendly hello every time I saw them. Hope to get out on the boat next year!The boys behind the bars are super friendly and got to know us well. Always a friendly smile even on the days when the beach bar was extra busy with the cruisers.I would be remiss if I didn’t mention the cleaning and maintenance staff. Our room was spotlessly cleaned each day, our bed nicely made and decorated. While we did use our small safe for money and passports there was no problem with leaving personal items out on the nightstand or table. Nothing ever went missing as people have experienced in other resorts in other destinations. The grounds keepers do an excellent job of keeping trees and shrubs trimmed and the grounds raked. They should be commended for their hard work.Nathalie and Sonya (good to see you back by the way), our Transat Reps were fantastic. Any question or concern would be quickly dealt with. Although we had none this trip we have had questions in the past. I look forward to seeing you next year.Lastly, I must mention George. While Darling, from Media Luna did a great job as maitre d’ in the dining room, and we certainly appreciated his coordinating our fresh fish dinners, George was certainly missed. I had one opportunity to visit with him at his home and I encourage him to follow the doctor’s orders so that he will be able to be back at work next year when we are there. His smiling friendly disposition was missed this year by many. We all wish him well.Part of me doesn’t like to recommend or review resorts as people have very different tastes and expectations. However, I know that the staff probably enjoy hearing the good things they do for their guests. It is always nice to get a pat on the back! I apologize for not mentioning more names.My advice to anyone who chooses to visit Henry Morgan would be to go with an open mind. Remember you are in a third world country, where things are not as plentiful as what we North Americans are used to enjoying. Remember that a friendly smile and a warm “good morning” go along way in building relationships with people who may not speak your language. Remember you are responsible for your own happiness, go with the flow and chill.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner
- Afternoon tea & snacks
- Unlimited domestic drinks
- Use of kayaks
- Daily activities & nightly entertainment
- 116 rooms
- 5 star PADI dive centre (fee)
- Gamesroom Internet facilities (fee)
- Sundry & clothing shop
- Massage room (fee)
- Medical services
- 2 double beds
- In-room safe
- Bathroom with shower
- Hair dryer
- Balcony or terrace
- Maximum occupancy per room is 3 or 2 adults & 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Henry Morgan ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
Carretera Pavimentada Ppal, West Bay Beach, West Bay, Roatan Honduras
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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