Henry Morgan Resort
- What's Included
- All Inclusive Features
I booked this resort for January 1/18 and paid far too much. I really should have read all reviews first. That is on me. I am an accepting traveler and don't expect pristine conditions, so my reasonable expectations are usually met and very often exceeded. This was not the case with Henry Morgan. The hotel is badly rundown, we required almost daily maintenance visits for the toilet, sink, no show on the cleaning one day, the blow-dryer almost in flames,no towels, blankets...it goes on. Worse than that was condition of the older parts of this hotel. The lobby is dark, the alcohol selection is poor and every opportunity to upcharge is taken by this resorts Management. We were approached and asked about our experience and were ultimately offered a beachfront room. We did not ask for the upgrade but were happy to be offered by George who was concerned with our experience. This didn't actually happen as the Manager Cesar Turcios stepped in and refused us the upgrade. Cesar I am sure you are going to pipe in again here so I will repeat what I said. You are an example to your staff of how to treat your customers and a poor one. The room we were promised sat empty and we had the unnecessary experience of feeling poorly treated. The room Cesar offered us was a 10-15 minute walk to the back of the resort and had no phone and uncovered walkways through a smelly, dark swampish area. As 2 single women we didn't feel it was a good choice for us. I will say that the beachfront is lovely, the dive staff were good. Exceptional service from Humberto and his female colleague at the front desk and Andrea of the Dining/catering area. You do a good job there as do most of the staff who were friendly and hard working.
As I always say in my reviews your holiday experience is what you make of it!Henry Morgan gets some knocks in a lot of reviews on Tripadvisor and I think most are due to the star rating of the hotel.People this is a 3 star resort and you should go somewhere else if you are accustomed to resorts with higher ratings.Food: I would give it 4 out of 5. Food was good and hot and the variety was good. Fruit was amazing...Pasta bar (dinner) and the egg station (breakfast) allowed for some custom dishes which was nice. Snack bar was always good and had a good variety...don't miss out on the donuts at 3pm daily.We had exceptional service from the food staff...especially Dennis and Marvin in the buffet and Sue at the snack bar!The room: I would give 3.5 out of 5. Room was okay...a bit dark but everything worked properly...Got towel animals daily! If you put your empty water bottles on your pillow they would replace them, if not there are water coolers in the lobby to use to refill. Those who complain about the distance to the beach from the room likely had some health issues...I timed it from building 10 and it took us under 5 minutes to the water. Twice I needed to get my keys re-programmed.The a la carte restaurant Gula...1 out of 5 stars. Had 3 choices for dinner and we didn't like them. We preferred the buffet.The lobby...3 out of 5. Lobby was also dark like the rooms....quite difficult to read there...couches were a nice touch.The pool 3 out of 5. Nice big pool and has a deep end. Pool was clean and well kept. One thing to be aware of is that the wooden pool deck is very slippery when wet. I think it would have been nice to have some ambient music playing in the pool area.The Beach...5 out of 5! Awesome clean beach clear waters...Lots of loungers available. Entertainment team...they worked hard but we found the shows repetitive.The staff 4 out of 5 stars...almost everyone was friendly and helpful!At this point you are probably wondering why i only gave a 3 out of 5 overall...Twice daily the resort fogged for bugs, which did work because we never had any bug issues. HOWEVER....fogging with pesticides (the guy wore a respirator) while people are around the pool, eating at the snack bar doing zumba etc is irresponsible and a health hazard. There were times that the lobby was engulfed in this fog! When we heard it coming we would head for the water at the beach and hope the wind would keep the fog away!The weather while we were there was not the best but the sunny days were warm and amazing!We will not be returning to Roatan.
This was our 3rd time in Roatan. We previously stayed at Caribe Tesoro (amazing) but thought we would try all inclusive this time. The food was very tasty but not enough of a selection. We did have some stomach issues so bring medication. The rooms were outdated and could use some upgrades. The beds comfortable. The walls are paper thin and you could hear everything outside and from the neighbouring rooms. Entertainment staff were fun and talented (my favorite thing about this resort). Loved the big cushion chairs to sit and read/relax. Our friends had issues with their safe and requested maintenance 2x and no show either time. The beach is fabulous!!All and all, it was alright for the price we played but much better places to stay in West Bay.
Can't wait, love Henry Morgan Resort, cottage feel, nothing fancy by breathtaking beauty beach and views, and the friendly staff. Can't WaitYes they do have SAND FLEAS and they will eat you alive, but if you buy from AVON SKIN SO SOFT OIL the fleas hate it, works amazing and I promise no bites! so you can enjoy your holiday! Bring your own drinking cup and also flash light dark pathways, bring a few treats for your room to have for store is only down beach or plaza 5 mins away, treats, chips are very pricey.
Good things, people are nice at the resort. I will echo what other reviews state- Sand fleas and mosquitoes numerous. Sewer smell in lobby and also our new room beside the pool which was only I was told there since 9 months. Food is limited but I would normally say you get what you pay for but went next door to the Mayan Princess which was 5 star and different theme food every night and 4 al la carts restaurants cost was not much more then the Henry Morgan. Beach is beautiful but the coral is not what is was 3 years ago and one of the local divers told me the same. Locals throw their garbage on the ground and plastics in the water(very sad). Wine was terrible but hey you can buy good wine at there Wine Store. Couldn't even get black tea.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch & dinner
- Afternoon tea & snacks
- Unlimited domestic drinks
- Use of kayaks
- Daily activities & nightly entertainment
- 116 rooms
- 5 star PADI dive centre (fee)
- Gamesroom Internet facilities (fee)
- Sundry & clothing shop
- Massage room (fee)
- Medical services
- 2 double beds
- In-room safe
- Bathroom with shower
- Hair dryer
- Balcony or terrace
- Maximum occupancy per room is 3 or 2 adults & 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Henry Morgan ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
Carretera Pavimentada Ppal, West Bay Beach, West Bay, Roatan Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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