Infinity Bay Spa and Beach Resort
- What's Included
- All Inclusive Features
My spouse and I visited Infinity Bay after reading reviews of the wonderful beach and snorkeling, and it did not disappoint. - Probably the biggest negative of the whole week was getting through the airport, it took nearly 2.5 hours. My suggestion is to make the best of it, while you wait take the time to meet ppl in line. That's where we met a couple that we ended up spending most of our week with. - Airport was only about a 20-30 minute drive from the resort. - If you are like us and enjoy Bailey's in your coffee make sure to purchase it at Duty Free or on the plane. - Once at the resort they greet you with some good drinks and snacks.- Check-in process was slow, most rooms weren't ready yet. Make sure you keep a change of clothes with you. - The grounds were well maintained and manicured. - The beach is beautiful.- There are many vendors walking up and down the beach, however they are good at taking no for an answer. You are protected by bulldog security almost anywhere you go, they secure just about every resort that we saw. - We finally got our room around 3:30 pm. We ended up with room 2001, the furthest from the beach but the closest to the lobby and restaurant. The room itself was large, clean and comfortable. Note: There is no hair dryer in the room. - Food: the buffet didn't have as much selection as I've seen at other resorts, but everything they did have was great. Even the restaurants we ate at off the resort were excellent. The island is filled with great food! - Scuba: My hubby and I decided to get scuba certified while we were there. It took up some of our vacation time but it was worth it. They were knowledgeable, friendly and patient. - Snorkeling: We made sure to make the most of our time visiting the second largest coral reef in the world by putting in many hours snorkeling. The best time was early in the morning. We brought our own equipment but the resort does have rentals. We saw hundreds of amazing fish right in front of the resort. - Staff: Everyone was friendly and well spoken in English. - This resort didn't have much nightlife, however we wouldn't have made it anyways as we were up early to snorkel. We did watch the fire dancers and band one night and it was truly well done. - Off resort: We went off resort quite a bit. It's very safe and welcoming to walk around the "neighborhood". When leaving the resort from the parking lot you can go right which brings you up a fairly steep hill to an area filled with beautiful homes and scenery known as Lighthouse Estates. Keep following the path and it brings you around and eventually back to the resort. Great little walk... If you leave the parking lot and go left you'll walk past resorts, restaurants and gift shops. A little ways down and to the left you'll find the Hangover Hut, great Canadian spot with a real ceaser and fantastic french fries. You'll also pass West Bay Lodge on your right where you'll find birds they allow to go on your shoulders/ hands. Soon after you'll come to West Bay Mall. Here we went to Penelope's gift shop, operated by one of the most interesting women I've ever met. She convinced us to rent a car (next door) and she marked all the places on a map that we should visit on the island. It was the best decision we made! We took that car all the way to the end of the island. Along the way we saw breath taking views. Not once did we feel unsafe and everywhere we stopped they spoke English. As is the case anywhere in the world, make sure you lock your car doors and don't leave anything valuable on the seats. Highlights along this drive were Arch's Iguana Farm ($10US/person); Frenchy's 44 has rescue animals, some you can see for free, others you can see by boat to their private island we unfortunately didn't have the time, instead we chose to eat lunch here on the water; Drive to Pristine Bay Golf Course, the most incredible views on the island; Drive right to the East end of the island. Note: Make sure you're aware of the conversion rate from US to Limpira for when you're filling up on gas... I also suggest taking one of the taxi boats from the Infinity Bay dock to West End ($3US/person). We made our way into the Chocolate Factory where they let you sample everything, delicious. We then had lunch at Foster's and it was fantastic. - Gift ideas: One of the beach vendors sells unique bird feeders that he makes himself and he made them in a way that's easy to bring home. I also strongly suggest supporting Rusty Fish (rustyfish.com), they create handicrafts and artwork from recycled metal, wood, plastic and glass. If you are visiting Roatan they have a community art store retailing artwork that is 100% Made on Roatan. The Sandy Bay store (Alba Plaza) has a work shop where you can see crafts being made. You can also find Rusty Fish in West End, next to the baptist church on half moon bay, and on West bay beach in the Bananarama resort (just a few steps from Infinity Bay). Infinity Bay is definitely the smallest resort we've been to but it had everything we needed, wanted and then some. Good food, great people, amazing beach, safe, clean, and all around wonderful experience. I truly hope to be back one day, I feel there is much to still be explored on the incredible Island they call Roatan!
The things I liked:1. The rooms were very cleaned and amazingly luxurious.2. The pool and the garden is gorgeous.3. People from the hotel were very polite.4. Social events were peaceful and I had a lot of fun.The things I consider need improvements:1. The menu from the dinning room needs to have more seafood like shrimps and tuna (there was only fish).2. The building of the rooms are up to four floors, but there was not any elevator, which is frustrating since my room was at the fourth floor. (There is actually one elevator in every building but non of them are working and they are used only for special purposes, which I still do not have clear what purposes).Anyways, I would definitely recommend this resort, it's awesome, well coordinated, polite and you can get free beers as special offer if you are lucky.
Resort room was somewhat dirty and the ceiling fan shorts the breaker so no fan. Bed was hard and lumpy. No coffee maker, microwave, ironing board (used the bed) as advertised by Sunwing. Forgot our towels twice.NOT ALL INCLUSIVE!They have a 2-tiered menu for drinks and food. If you get the "all-inclusive" you only get the local crap for drinks. You want baileys in your coffee? $7US a shot. Lousy drink selection for the "all inclusive". One day they ran out of 3 of the 4 beers they carry. How does that happen on a small resort? You guys plan ahead or are ya broke?Food? What a joke. There are a total of 6, count them....6 steam trays for your options at the buffet. One morning they ran out of sausages so they cut up hot dogs. It wasn't all bad. There were a couple nights that had some really nice beef briskets and such. They have a section they call the Palaya. Its their "restaurant". It consists of table and chairs beside the swim up/walk up bar and they serve you snacks during day and dinner at night. -on the beach, basically. Your menu for food consisted of club sandwiches and nachos for dinner. Want a steak? Cant have it because your all inclusive doesn't cover that. You'll have to pay $14US. Pathetic. Not as advertised by Sunwing. And you get this incredible opportunity to dine twice a week. They don't tell ya, but the Palaya bar/eatery is seperate from the resort in that it is run independently. They wont give you the same drinks in one place versus the bar at the buffet.Oh, and avoid Iggy. Not the nicest guy if you don't tip for every single drink. He'll make you wait and wait and give you the crappiest drink he can.They did do a really nice dinner for our anniversary. Nice table setup on the beach right by the waves. That was a plus for sure. (didn't have to pay that night). thx guys.NOTE: All inclusive is a RED wristband. If you scream loud enough to blow off managements ears, you get a GOLD wristband. Now you're all inclusive and there are NO restrictions.Diving: GREAT. Nothing to do with the resort, as they operate independently despite being on that property. Fantastic diving and loved every minute of it. Quality control on that is high. Staff was awesome. Hotel management could take a page or two out of their book on how to please customers.The general staff of the resort is respectful and nice (except Iggy. Im not even gonna start on that guy). The management has a very nice way of saying "tough. I have your money" by "offering" to buy you a dinner.Infinity Bay: Don't bother with a typical "it's my fault for not speaking with you" response. All of this shouldn't happen on a "4/5" star resort. In fact, just don't bother responding. You have no excuse.Sunwing: Drop these guys, cuz im dropping you. Westjet has a nicer ring to it.
Review – Infinity Bay Spa and Beach Resort West Bay, Roatan, HondurasMy wife and I took our 9-year-old son to Roatan, Honduras for the week of March 13 to 20, 1917. We rented a studio condominium at the Infinity Bay Spa and Beach Resort. We were not on an all-inclusive package. Even so, our breakfast was included in the price. We cooked some meals at the condominium and went out to restaurants for others. BookingThe booking experience with Infinity Bay was extremely efficient and professional. My interest in renting a condominium was acknowledged by Infinity Bay very quickly via email, and responses to my questions during the booking process were prompt and helpful. I give them full marks for their efforts in this regard – it was reassuring. We were offered a free shuttle to bring us from the Roatan airport but we hired a local cab instead, because we needed to do some grocery shopping and the shuttle does not stop for that. The cab cost $35.00 but it was worth the price because the driver waited for us outside Eldon’s Grocery in Coxen Hole until we had finished our shopping. If you plan to cook meals at Infinity Bay, I suggest you get a grocery list ready in advance, and take it to Eldon’s on your way from the airport – it’s the best way to make sure you have what you need. Groceries in West Bay and West End are limited.Checking in at Infinity Bay was very easy. We paid the balance owing on the condominium rental with our credit card. Our luggage was taken to our unit for us. We received two room keys (card type) and three towel cards. These are exchanged at the towel hut for beach towels. Guests also receive wrist bands – even if you are not on an all-inclusive package – so you are easily identifiable to hotel and security staff.The LocationThe Resort is located almost at the very end of West Bay Beach – and immediately adjacent to the best and most accessible snorkeling you could ask for. On the other hand, it’s an easy walk from the Resort to any number of restaurants and beach bars along the beach itself, or in to town along the main road. West Bay Mall and more upscale restaurants like Celeste and La La Gallery and Garden Café are mere minutes away by foot. A steep forested hill rises behind the resort, which you can climb by following the road that curves to the top. Once up there, you can look out over the strait towards the mountains of mainland Honduras rising in the distance.The Condominium UnitOur unit was in the 16 block (on the right-hand side of the resort as you face the ocean). We thought it was in the ideal location – close to the main building and also to the pool, but not so close that we were inconvenienced by any noise. Compared to other places we have stayed, we found everything at Infinity Bay to be very convenient and easy to reach. Going from the beach to the room was really quick.The unit was pretty much as described in the rental materials that we reviewed, with a double bed and a good pull-out couch. The appliances were modern and they worked well (except the dishwasher, which didn’t seem to be getting any water. I assume there is a shut-off valve somewhere that I couldn’t find.) Since house-keeping is provided, this isn’t really an issue but we didn’t like to leave our dishes for the housekeepers so we usually just washed them ourselves anyway.The unit that we rented is privately owned, as are many of the units in the resort. For this reason, there are probably some small things about each unit that are a bit different. If you do rent a condo unit, you may wish to ask some fairly specific questions about what it contains, since there might be some items that you decide to bring with you (or leave at home).Ours came with plenty of dishes and cutlery, a reasonable assortment of pots and pans (no broiler pan though), and a fairly rudimentary assortment of cooking utensils. It came up short in the knife department, but we always pack a Swiss Army knife with a good blade so the knife thing wasn’t a real problem. There was no clothesline and no real place to string one, but we managed to rig one up on the balcony. The shower had reasonable pressure and hot water was always available. The refrigerator had an ice and water dispenser, both of which worked pretty well. We drank the tap water and the water from the refrigerator dispenser with no ill effects. The unit had a patio table but only two patio chairs so we asked for a third chair at the front desk and they were happy to provide it.There was a safe – the same kind that you find in lots of resorts, with a digital code that you set yourself – that was large enough for our “stuff”, including tablet, phones, cameras, jewellery, cash, and miscellaneous electronics. There was sufficient drawer and hanging space for our clothing, so we didn’t have to live out of our suitcases.The air conditioning worked really well, and combined with the two ceiling fans (and a third on the balcony) we never felt too warm. In fact, we got a bit too cool on occasion and had to turn the A/C off. Housekeeping was great, in my opinion. The condo was kept clean and stocked with towels. If we needed something all we had to do was ask. Our unit didn’t have a “do not disturb” card to put in the key slot. We should have asked for one, since housekeeping didn’t come at the same time every day and on a couple of occasions we had to ask them to come back later after we had gotten out of the way.The FacilitiesAs an overall comment, we found the facilities to be in excellent condition – well maintained, clean and functioning. The front desk is located in the main building (as you would expect). It is staffed all the time. You can buy beer, wine and soft drinks at the front desk. There are slot machines in the lobby, but I never saw them in use. We didn’t go there in the evenings, so maybe that’s when they are available. There is also a pool table and a seating area. A gift shop sells the usual T-Shirts, swimming stuff, small pharmacy items, bug spray, snacks, and gift items like coffee, Christmas ornaments, fridge magnets, and the like. Prices for these items seem to be the same no matter where you shop.There is a bank machine in the lobby, but it was out of operation all the while that we were there. There is an AVIS desk in the lobby if you want to rent a car. We didn’t use the spa – we didn’t even look inside – so I have no comments on that aspect of the Resort. We ate breakfast on the large patio outside the restaurant every morning, and in our view the variety and quality of food offered were very good indeed. There is an omelette station where you can get made-to-order omelettes (one chef and two burners makes this a bit of a slow process, however). There is also a station where on some days they are making burritos and on other days baleadas, which are hot Honduran sandwiches made inside what can best be described as “thick tortillas”. There was plenty of fresh fruit every day, dry cereals, pancakes, bacon, sausage, and a waffle station. The only that was a bit disappointing was that the juices were made from powders – perhaps a small quibble. Plates are sometimes in short supply, as well.The hourglass-shaped pool is really nice. It isn’t deep – four and a half feet at most – but it’s long and pleasant, with plenty of lounge chairs for sunning yourself. There are only a handful of tables (with umbrellas) and folks tend to stake these out with great vigor. You will be lucky to get a table. There is one set of washrooms (at the narrow part of the pool) to serve the beach and the pool itself. This might seem a trifle sparse, but it never seemed to be a problem. I guess it’s easy to go back to your room if the need arises. The grounds are relatively confined, but beautifully manicured and maintained. Likewise, the buildings themselves are aesthetically pleasing. Altogether, the developed area is relaxing and welcoming. It has the feel of a club, rather than a resort.The Palapa Bar is at the end of the pool, between the pool and the beach. There is a small covered area with tables and a small stage where nightly entertainment is offered. The Palapa Bar has a number of “swim up” seats. We actually didn’t use the bar because we brought our own drinks from the condominium to the beach and the bar prices were a bit higher than at other spots along the beach. However, we could see that people were having a great time there, and I did buy a couple of beers just for the opportunity to meet the iconic Steve McQueen. Beyond the Palapa Bar is the beach itself. Infinity Bay has a marked-off section of beach (as do all the other resorts) that can be used only by its guests. This area is dominated by four or five ranks of beach chairs, with a couple of umbrellas and a lot of palms (and the building itself) providing shade from the sun, which rises at your back and sinks over the ocean in front of you. That means that you can get reasonable shade all day. There is a strip of public beach between the marked off area and the water’s edge. Here you will find all manner of folks, including the beach vendors who ply their wares with great enthusiasm. They aren’t allowed to come in to the marked off area, however, and when they try (and they do try) they are gently but firmly reminded of the rules by a large and implacable security guard who is friendly, enjoys a good laugh, and still manages to exude a very strong sense of “do not mess with me”. He can usually be found next to the towel bar where you turn in your towel cards for towels. This is also where you can arrange for kayak use, which was also included in our rental fee. The towel guys and the security guard will probably have a look at the water and give you some useful advice on where to go and what to look out for if you are borrowing a kayak.You may wonder about sandflies - everyone does. Yes, there are sandflies on Roatan, and if you don’t take precautions you will probably get bitten. We didn’t find the sandflies particularly bad at Infinity Bay - they are so discrete that you never really know when and where you get bitten by the little nemeses anyway. Plan to apply some repellent.ConclusionWe were very happy with Infinity Bay Spa and Beach Resort, and we would not hesitate to return. Accommodations and facilities were top-notch. Staff was friendly, helpful and professional. Food was fine. Setting was magnificent. Not much more to be said.
We spend every winter in Roatan so we decided to treat ourselves to a five night holiday with visiting friends at Infinity. We received a nice two bedroom on the second floor of a three story building. The view of the expansive pool area is beautiful. To enjoy the beach or sunset required a short walk. The buffet breakfast was quite good and offered a fair variety. The Palapala Bar and restaurant exceeded our expectations for both service and food and it is right next to the beach. Our condo was nicely furnished with the exception of a few missing necessities in the kitchen but it was more than adequate.We decided to use their dive shop. The staff was excellent, the boats are large and could hold up to 18 divers but 12 was the most we had with two separate dive groups. They over a pretty ridged schedule with 3 dives per day, 7 days per week with dive sites alternating every other week so they must visit 42 dive sites every two weeks. If you have a favorite dive site, it may not be on your schedule. The crew worked really hard, 60 minute bottom times are allowed and they do split groups up by experience. Most guests rented equipment which the staff hauled to the boats and back. They provide the same service for guests who have their own equipment for BCD and regulator. You are on your own to rinse the rest of your gear in a shower or their rinse tank and shlock it back to the room. Thank you housekeeping for the extra towels to mop up our terrazzo floors. We got better at this over time but it was a minor hassle.As usual, the sunsets at West Bay can be exceptional. It was spring break so there were lots of kids in the pool but as I have already said it is huge.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, house wine with dinner)
- Daily and Nightly entertainment
- 145 rooms
- Buffet, a la carte Restaurants
- 1 bar
- 1 pool
- Gift shop
- Scuba shop
- Water sports (fee)
- Spa (fee)
- Meeting Facility (fee)
- Wireless Internet (fee)
- Car Rental (fee)
- Tour Desk
- 1 King Bed
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Mini Fridge
- Maximum occupancy 2
- 1 King Bed
- Internet Access (fee)
- Fully Equipped Kitchen
- Living Area
- Ocean view
For the Kids - Kids Pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Infinity Bay Spa and Beach ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
West Bay Beach Island of Roatan, West Bay, Roatan Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.