Infinity Bay Spa and Beach Resort
- What's Included
- All Inclusive Features
This was my first trip to the caribbean and Infinity Bay did not let me down.Room: Our room was right by La Palapa and very close to the beach. There was a nice tropical living room and the kitchen had enough room if you wanted to cook your own meals while there. The bed was comfortable and there was more than enough room to place all of your clothes. Food: The breakfast buffet was delicious with fresh fruit, omelets, eggs, and more. I highly recommend the oatmeal. La Palapa was also delicious with more than enough options to eat lunch and dinner there and not get tired of them. The meals that I had while there were fresh and delicious. My only complaint about the food was a steak that was slightly overcooked for my taste but still tasted good. The "drink of the island" Monkey La La is a must have. Beach: There are a lot of chairs at the beach. The water is crystal clear and there is snorkeling along the coral reef just a short walk or swim in the water. The resort has towels for the beach and pool to use. There are vendors that pass by on the beach with things like bracelets, shirts, and bags but they didn't seem to bother anyone unless they showed interest. There was even someone with a monkey that would climb on you and you could take pictures with. Activities: We were there during the 4th of July and there was something going on every night. They had an incredible fireworks show on their dock. There were bands in the evenings and they even had a fire show. The boat shuttle to West End for a local experience was right by their dock. The massage from the spa at the resort was incredible and the manicure and pedicure was much needed after walking around barefoot for a week straight. Staff: The staff was very welcoming from the minute we arrived at the airport. Everyone wanted to make us feel a personal connection and ensure that we enjoyed our stay. I cannot say enough about how nice the resort staff was. The resort has everything you need if you want a nice relaxing vacation and has all the options if you want to experience the adventurous options on the island. I look forward to a return trip in the future.
We just returned from staying at Infinity Bay. It was a wonderful family experience. If there were any concerns the staff was always quick to respond. I even had managers calling and communicating with me through WhatsApp in order to ensure that my family was having a good time. The hospitality was warm and friendly, our children were constantly being doted on by every staff member. We even became friendly with the general manager Rick who was very hospitable. The beach and hotel amenities were second to no one. Our children did not want to leave and neither did my wife and I. I hope you consider this place in your travels because it truly is a piece of paradise.
This was the 2nd and last time we stay at this resort, The resort itself is beautiful However what ruined it for me and my family was the poor customer service. It seems like no one is willing to do there job unless tipped. My brother tagged along to see the resort we had been bragging about since our first visit because we will be returning in November and he will be joining us with his family of 6. After this experience he has chosen to look elsewhere and so have we. The night we got to infinity there was a big thunderstorm and they were supposed to pick my father up from the ferry at 6pm ( I had scheduled it with front desk a week before, confirmed the day before and reconfirmed 2 and 1 hr before). My father didn't end up making it to the hotel until almost 9pm because the van driver apparently missed him.My father was the last person picked up from the ferry in the pouring rain waiting for almost 2 1/2 hrs. After talking to the front desk about why he hadn't been picked up yet I received rude comments from the bus driver saying my father should've looked for him(my father knew exactly who to look for)and they kinda shrugged the situation off. Secondly we had our cable and internet go out we called the front desk they said they would have someone come up the following morning, that person never came. We spent almost 2 days before anyone showed up (traveling with an 8 and 3yr old you can see how that may be a problem). A lot of the people that work there seem to have a bad attitude, however there are very very few people that are very nice and helpful.(male manager at the front desk was nice)Unfortunately for us this resort did not live up to our expectations due to the lack of service from employees and we will no longer be staying there.
Excellent staff, pool, location, and Coconut Shrimp are heard to beat on Roatan. Clear view of the sea without boats parking in front the beach. Almost white sand and clear water at the door steps to the property.
The staff was very pleasant and always helpful. Even though we had an issue with the reservation made through a travel agency the shift manager made accommodations for our group of seven. Given the prices better bed sheets/blankets and towels were expected. They were of poor quality and wore down. We spent most of the days touring the island so don't have much to comment on onsite beach activities. Check out was a breeze and the shuttle was on time. Suggestion: the lobby needs more entertainment options considering the time one must spent waiting between check in/check out and shuttle time of arrival and departure.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, house wine with dinner)
- Daily and Nightly entertainment
- 145 rooms
- Buffet, a la carte Restaurants
- 1 bar
- 1 pool
- Gift shop
- Scuba shop
- Water sports (fee)
- Spa (fee)
- Meeting Facility (fee)
- Wireless Internet (fee)
- Car Rental (fee)
- Tour Desk
- 1 King Bed
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Mini Fridge
- Maximum occupancy 2
- 1 King Bed
- Internet Access (fee)
- Fully Equipped Kitchen
- Living Area
- Ocean view
For the Kids - Kids Pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Infinity Bay Spa and Beach ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
West Bay Beach Island of Roatan, West Bay, Roatan Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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