Infinity Bay Spa and Beach Resort
- What's Included
- All Inclusive Features
My family and I (4 adults total, mostly Honduran) were there from December 23 to the 26, 2017. Our experience at Infinity Bay was amazing, there are however, some small areas for improvement.We were picked and dropped at the airport by a shuttle. We also had a shuttle drive us to our excursion. Shuttle service was good, always helpful and courteous. We were always greeted with smiles an friendly faces. They were truly genuine in their friendliness. We booked a two bedroom condo with breach front view. It is located at the very end of the complex, right in front of the water and near the pool and Palapas Bar. We had two bathrooms, a kitchen, a living room, an outdoor patio, and direct access to the pool and beach area. The main bedroom was a queen with direct view to the patio and water. The second bedroom area had a kitchenette area and two bunk beds. One of the bunk beds was double size! The kitchen was gorgeous though we did not use it, we bought all inclusive. The living room had a large couch that looked like a sofa bed. Cleaning service for our rooms was very good. Each room had a safe to deposit your valuables without worrying.The pool is huge! You can swim up to the very busy bar (it probably could be larger, but service was good). The Palapas Bar had the in water sitting/off water bar stools, and a proper outdoor restaurant space. It has a small stage where they had entertainment. The entertainment was ok. I found the place doesn't have much of a night life. The pool area is so quiet after 8 pm. That I found disappointing.The hotel has its own dock and you can arrange for excursions, etc.If you have all inclusive you can have free cocktails (standard drinks) at the bar, meals though have to be from the main building. Food was good. Lots of options. I would have liked more seafood and local food. I can eat a roast, waffles, turkey, burgers or chicken tenders in North America. Fruit was great though.One of my family members has mobility issues and although the walk to and from the main building was long, specially pushing a wheelchair up a long ramp to the main building, the place is fairly accessible. The staff were fantastic and supportive. The main building has elevators, but I am not sure about the actual rooms. We were on the ground level.The staff were some of the nicest people I have EVER met while staying at a hotel. Marcie from reception moved heaven and earth to accommodate us and make us more confortable. Emily, so enthusiastic and fun. She planned activities for us including the Dolphin Encounter and snorkelling activities which were one of the coolest things we have done and I travel a lot. Elizabeth ran the snorkelling trip and was so cool. She and her team gave my aunt with mobillity issues the opportunity to snorkel, something she thought she could never do. They helped her on and off the boat. They helped her go into the water and assisted her while swimming. It was touching to see the dedication and attention that she received! Juan from security and Ovin from the pool area were always friendly and rushed to help us soon as they saw us. They were so kind! I struggled pushing my aunt's wheel chair (there would be sand in some areas) and Ovin was amazing with her. So was Juan or Jose (I am sorry wish I had written your name down) who drove us to the Dolphin Encounter. He literally pushed her wheelchair up a long hill. He was so helpful. Belki in the Palapas Bar area literally would bend over backwards to help you and always with a smile. Kerrisha in the main restaurant area always greeted us with a smile and made us laugh through our meal. These people truly made this experience even better. The hotel has lots of security, particularly on the beach itself. Areas for improvement: the night life. I was bored after 8pm. I am aware that there were a lot of retirees and that to have a night life you could go to Westend, but seriously a proper dance floor or more fun music at night would be great. Not everyone there was a snow bird. They had some nice entertainment with punta, reggae, calypso, but it ended early. I really did not appreciate the Kenny G or sad country music playing at the bar at 8-9 pm. I think they use septic tanks. After heavy rain (we had some short downpours) the smell of sewage was strong in some outdoor areas.The Island is beautiful, but it is disappointing to see how little they invest in the infraestructure and cleanliness of the island. The roads are a disgrace and the streets are lined with garbage EVERYWHERE. Not a great impression when you first land. The hotel grounds however were immaculate.Overall, it was a great experience. I would come back again!
My husband and I loved Roatan, the people are friendly, the island is safe. Lots to do and see, W hired a taxi and guide to visit the island however you can rent a car for cheap. The staff are very nice and helpful. The hotel was beautiful, clean, lush, the rooms are well furnished with a full kitchen if you are not all-inclusive. The food is good, especially at the beach bar. The pool area is nicely set-up, the beach bar and seating area overlook the ocean and the magnificent sunsets. A shout out to Ziggy and Steve McQueen at the bar for their great service and friendly smiles. The beach is cleaned everyday, the boat taxi is at the door which goes to West End. Lots of action on the beach on a sunny day. The beautiful reef is off the beach which goes around the island so you can dive or snorkel anywhere. We are going back this summer for more of Roatan! Thank you!!
We always stay at Infinity Bay when we vacation in Roatan. The best snorkeling on the island, just a few feet from your condo! Friendly, helpful staff, and the condos are beautiful. Breakfast is great too. Can't wait to get back!
Love the staff. Unbelievable service, they do the best they can. We were disappointed on so many levels. Further to say, previous reviews do not reflect what we found. Terrible bus ride to resort. We came all this way to have a room ground floor and in the back. No upgrade available according to "Joe". Can't change the weather. Maybe had 4 days of sun in 2 weeks. Too windy to snorkel. Very limited time and places to eat (2). Or you can pay more. Bottled water at reception costs $3 or walk to bar 2 mins to get it for free. Nothing stocked in room! Palapa bar closed at 10 pm, but they never kicked us out.❤ No areas for smoking or non smoking. Activities were non existant. Karaoke once a week. Food was mediocre. The gym and bar were not exclusive to Infinity Bay Guests, anyone could use it for a fee. Which was unnerving and potentially unsafe. Housekeeping was hit or miss with or without a tip. Staff was very prompt to fullfill your request.🤗Ugly beach chairs. Too many annoying vendors on the beach. Pushy massage ladies 😬, icecream trolly bells😡 and locals+(kids)selling their wears, banana bread and activities.😧 Lotsa garbage from the ocean that was cleaned daily. Drinks were ok. No mint for mojitos. Poor wifi. Been too alot of resorts. Never felt it necessary to write a review except for now. Will be hard pressed to return. Buyer beware with Captain Ray and others. Overpromised... under delivered. Beautiful beach and pool. Sorry for being negative Nellie. Prolly won't return to IB.
The entire staff is more than courteous. If I named one, I would have to name them all. The beach and pool are 5 star! The nicest infinity pool I have seen and I travel every month to a nice place. I am coming back to stay. There is much to do from beach sports and scuba to great restaurants and nearby jungle tour zip lines for kids and adults as well
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, house wine with dinner)
- Daily and Nightly entertainment
- 145 rooms
- Buffet, a la carte Restaurants
- 1 bar
- 1 pool
- Gift shop
- Scuba shop
- Water sports (fee)
- Spa (fee)
- Meeting Facility (fee)
- Wireless Internet (fee)
- Car Rental (fee)
- Tour Desk
- 1 King Bed
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Mini Fridge
- Maximum occupancy 2
- 1 King Bed
- Internet Access (fee)
- Fully Equipped Kitchen
- Living Area
- Ocean view
For the Kids - Kids Pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Infinity Bay Spa and Beach ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
West Bay Beach Island of Roatan, West Bay, Roatan Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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