Infinity Bay Spa and Beach Resort
- What's Included
- All Inclusive Features
After reading so many great reviews about Infinity Bay, and wanting to stay in West Bay, we decided to book. Our overall experience was great, but we did happen to have some bad luck with a few details while we were there.The location was perfect for us! Everything we heard about the beach was 100% true, and the beach was defiantly the highlight of the trip. As soon as we got there, we put our feet in the ocean before even going to our room. The snorkeling off the beach was great, I saw a ray, tons of fish, beautiful coral, and I was even lucky enough to see a turtle one day. The beauty of being in west bay was that you can just walk up and down the beach and enjoy all of the different restaurants without having to even put on a pair of shoes. It is very easy to hop a water taxi into west end to go explore, try some of the great restaurants, and go dancing. We did not have an all-inclusive package, but we did have breakfast included which was great. Nice selection, omelet station, waffle station, tacos, lots of fruit and a selection of bacon, sausages, potatoes etc. We ate lunch at the Palapa bar a couple of times and the food was good, but the service was even better. All of the staff are always greeted you with a smile and were more than happy to give you recommendations on what to do around the island. Swiss Chocolate, Steve, JJ, and Harris helped us out a lot during our stay. I would recommend them walking around the pool/beach more often, we would have defiantly ordered more drinks! We always felt very safe, the security team was great, we felt safe leaving our stuff on a beach chair or by the pool and they would check in when we were buying anything on the beach (empanadas, banana donuts) to make sure we were getting the right change etc We were in a 2 bedroom 2 bathroom on the top floor (54 stairs!) so for those of you with small kids or any mobility issues I would recommend requesting a lower floor. The unit had a kitchen with all of the appliances we would need making it easy for us to cook when we chose to. The grounds were immaculate, the gardens were beautiful, perfectly groomed, and the pool was great with one end having a gradual entry great for kids. There were a few things that we weren’t as happy about while we stayed. I know that traveling to Central American WiFi would be hit and miss, but they were having problems with the server while we were there so the WiFi was almost non-existent, but this was largely out of their control. The water filtration system was being switched out which meant we couldn’t drink the water for almost our entire trip. While they did supply bottled water, this was actually something we took into consideration when picking a resort after staying at other places where we had to only have bottled water. The beach can get very busy when there are multiple cruise ships in, so just be aware. If you ask the staff they can let you know which will be the busy days and then I would recommend taking a tour that day. On the busiest day we went out with Bay Islands Adventures and Captain Ray on their boat which I would highly recommend. We were surprised by all the vendors on the beach trying to sell you things since we are used to more quiet beaches, but once I said no thank you once, for the most they didn’t bother me anymore. There were a few times that we went up to our room after 4 and the room still hadn’t been cleaned, and twice that the cleaners left our door open. So I would overall say that we had an amazing trip, the resort was great and the technical changes are largely out of their control.
My wife and I just returned from a great trip to Roatan, staying at Infinity Bay.The snorkeling here, right off the beach is awesome.The beach is very nice, and lounges and towels are provided, although shade is at a premium. The staff were all excellent.The food on the all inclusive buffet had some dishes that I felt could have been better, but everyone should be able to find something that works for them as several options are provided. Bottom line, no one got sick from the food or water. One stand out in the staff doesn't actually work for Infinity Bay, but for Bulldog Security. Juan Eviedo is an armed security officer, who was stationed at the beach front. As an experienced law enforcement officer I found him to be highly professional. I observed him deal with several minor security issues so expertly that no one else, lacking training and experience seemed to see anything at all. I found that he speaks 4 languages, and in fact was acting as an excellent concierge for the hotel, providing information to and solving problems for guests constantly. This gentlemen is an icon of professionalism and customer service, and positively influenced our experience. I am amazed that the hotel hasn't taken him on staff themselves , but his company should definitely move him into a supervisory role where he can train other officers, and share the benefit of his skills.Anytime anything was purchased on the beach or in a shop(there is a parade of vendors on the beach) it was priced in US$. There are bank machines on the island, but we didn't find any that worked(including the one in the lobby), and the only one that provides US$ is at the airport. So bring all the cash you need. There are safes in the rooms.Didn't want to leave, can't wait to go back!!Jeff Bendig Perth Ontario
We had booked our trip many months ago based on a friends recommendation. A few months later our friends booked the same resort to surprise us. A few weeks after that another family member also booked the same trip, different resort. We were thrilled when we arrived, everything went very smoothly. We were greeted by Richard, managing partner, and were assured that he was there should we need anything. Well we did need his help as our family member that stayed at another resort was very upset with the accommodations. She was moved within 24 hours after a few calls and meetings with Sunwing. However Richard made sure she was taken care of until she was moved to Infinity Bay. Infinity Bay offers a beautiful reception area with 24 hour friendly english speaking staff, a lovely buffet restaurant with plenty of choices, dining area both inside and out. Our accommodations were splendid, we had an adjoining room with our friends (as they requested) comfortable king size bed, kitchenette, clean bathroom. Each room has its own air conditioning unit, which was quiet and effective. The resort has its own million dollar water purifying system, so drink right from the tap. As for the beach and snorkeling, second best barrier reef in the world! The beach was raked several times throughout the day, always pristine. The bar tenders were the most friendly, Swiss Chocolate and Ziggy, always put on a show! The infinity pool was sparkling clean every day, cleaned at 5am.I cant say enough good things about this resort, we will be returning.
We-3 adult family members-booked a 1 week stay through Delta Vacations. The resort is beautiful and well tended. It looks just like the pictures online. We had villa #504 that has a pool view, and it was just like the pictures on the website. It was clean and stocked with dishes, towels and the resort provided some coffee for the coffee maker. All the appliances worked. The showers were a little tricky but we figured it out.Breakfast was included in our package and there were a lot of options at the buffet. In addition to pastries and the usual scrambled eggs and pancakes you could have a waffle or omelet made to order. The fruit-especially the pineapple was delicious.Everyone at the resort was warm and helpful.We spent most of our time at the beach and it is gorgeous! There are plenty of beach chairs and most of them are in the shade. You can rent snorkel gear at the dive shop on the property. We enjoyed the snorkeling and saw a lot of fish and other creatures. There are some large parrotfish and queen angelfish and I also saw a scorpionfish. We did a night snorkel with the dive shop on the property and I definitely recommend this.The restaurant on the property has good food and good service. We ate here for both lunch and dinner. They will also take orders at the beach chairs for both food and drinks.We did not go to the pool but it looked lovely and there were always kids in the end that we could see from our room. This is more of a family resort than a party resort. It was not all perfect. The internet was down for a good part of the week we were there. That meant that the in-room phones were also down. You could get internet in the main building and if you really wanted something from the front desk you could walk there. Also, the power blipped out almost everyday.I would love to return.
This vacation will be one of the best memories I will ever have. My husband Rich and I can't say enough to positive things about this resort and we are so glad we chose Infinity Bay for our honeymoon. The main thing that makes this resort the best, is the staff. There were some majour standouts and I will talk about them now. First off was Raina. The first day Raina met us with a smile at the bar and a sassy attitude. She always had a smile for us and asked us about our day. She went above and beyond, even surprising us with a candlelight dinner on the beach! Raina was the bomb! Maria works in the buffet upstairs and she is such a sweet person. You can tell she takes pride in her work and she takes care of all the guests with such a positive attitude. Ziggy at the bar has such an infectious personality. He will leave you with a drink in your hand and a smile on your face. Swiss Chocolate also has a special place in our heart. We went deep sea fishing and came back with fillets from our Mahi Mahi. He cooked it up for us and it was PERFECTION. We heeded his suggestions for sides and he was spot on. Allan works at La Palapa and he is such a great guy. He always has his eye on his guests to make sure they want for nothing. Oscar, Jim, Steve McQueen you guys are awesome :) TIP: bring extra cash to tip (you will definitely want to). The only ATM that dispenses US cash is at the airport. Bring a pretty good mixture of bills.The resort itself is very clean and well maintained. They have their own water filtration there so you can drink the tap water however; it was down during our visit. The resort left two giant bottles of water for us every day in our room. The resort has WiFi for each room however; it was down all week as well (IT issue). It sometimes works in the main building. The pool is gorgeous and very clean. Tons of lounge chairs for everyone. It was nice to get off the beach and away from the crowds. The beach in front of Infinity Bay is pristine. Staff are out there early every morning clearing the beach and raking. Not every resort does this. The food is great! They have a different type of food every night so there is always something for everyone. Breakfast has a pretty good assortment of items to choose from. Our room was huge! The kitchen is stocked with dishes, glasses, cutlery, etc. The bed was comfy. There is a thermostat in each condo so you can control the temp. Water pressure was not that great but the shower was large. TIP: bring suction cup hooks to put in the shower to hang swimsuits, towels, and clothes to dry. If it is humid out your clothes won't dry that quickly. TIP: sweep the room regularly yourself otherwise you find sand in your bed lol. Snorkeling is outstanding right off the beach. You literally wade in and within 15 feet there is fish and coral. You will love it! The dive shop has great snorkel rental stuff. You will not regret staying here. I loathed leaving :( *I tried to post this right after we got back but the Tripadvisor App will not let you upload reviews.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, house wine with dinner)
- Daily and Nightly entertainment
- 145 rooms
- Buffet, a la carte Restaurants
- 1 bar
- 1 pool
- Gift shop
- Scuba shop
- Water sports (fee)
- Spa (fee)
- Meeting Facility (fee)
- Wireless Internet (fee)
- Car Rental (fee)
- Tour Desk
- 1 King Bed
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Mini Fridge
- Maximum occupancy 2
- 1 King Bed
- Internet Access (fee)
- Fully Equipped Kitchen
- Living Area
- Ocean view
For the Kids - Kids Pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Infinity Bay Spa and Beach ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
West Bay Beach Island of Roatan, West Bay, Roatan Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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