Infinity Bay Spa and Beach Resort
- What's Included
- All Inclusive Features
****Updated Review****This is an updated review Tripadvisor doesn't let me comment on my first review or amend it, so I had to remove to write a new review.My first review was very quickly reacted upon by the management team who did a great job of talking with their staff and ensuring we were well cared for during the remainder of our honeymoon trip.Some of the challenges that my initial review brought to the resort's leadership team are being worked on, such as the very reactive service, the, sometimes, lack of service, and the food being fairly basic bar fare.I want to be candid about my experience:The good:We were picked up promptly by the driver at the airport and taken to the hotel, check-in was a simple processOur suite was simply stunning with a modern kitchen, dining area, and lounge. The bedroom had ample storage and a super comfortable bed.The pool was beautiful, clean, and perfectly adjusted for the temperature of the day.The beaches are kept raked, so there are no sandflies or bothersome pests. The sea is just beautiful and close to a reef so you can easily snorkel out and see fishes and other sea creatures without leavingThe stuff I didn't like:The A/C in our suite was out the first day and we had to ask for a solution. I'm used to proactive offers in cases like this. The hotel knew the A/C was out (we had a maintenance guy in our suite for about an hour and helped him get the door to the breaker room open with my husband's tools)...There are a lot of solicitors that will engage with you the second you step off the property and many on the property. While I understand the benefits of being able to jump directly into an activity, I don't want to be targeted every time I walk down the beach, nor do I like being rude, but I felt that I had to choose. The food at the resort is typical bar fare and the options aren't always available, which is no fun when you're craving something barfood-ish (no mozzarella sticks!!) and nothing ever changed, so the idea of variety was limited. However, the location makes it convenient to take a water taxi to west end for some other types of food, or the other resorts have variety.The service from the bar and the outside restaurant (I only had breakfast inside) was a startling experience for me. I had to request service, ask for my order to be taken, and get my own drink (ordered from a table and just sitting on the bar). The waiter we had spent the majority of his time chatting with the security personnel and eating out of a cupboard rather than attending to the very few tables that had patrons.One memorable night, that inspired my first review, I waited ten minutes and my drink order was never taken. I was sitting at the bar and the bartenders saw me, but no one took my order and it's not as though they were super busy, there were six people seated and all had their drinks...the tenders were chatting among themselves and having fun. That wasn't cool. It sent me in a bit of a tirade. I had been dealing with very slow service all week and was used to waiting a while, but to just be ignored sucked.The challenges, as I see them:As everyone who travels knows, islands run on "island time" and you have to be more laidback than "normal". I totally get that and understand the challenges of running a resort of the size of Infinity BayI give a huge shout out to the General Manager for coming to talk with me as soon as he read the review and heard about the disappointing experience we had. He realizes that it's the little niceties that make the biggest impact.I am looking forward to going back to Infinity Bay and seeing how they are doing. It was a great location with a ton of potential and I can't wait to see what they achieve.
Second trip to Roatan, first time at Infinity. The pool, palapa & beach were beautiful. Rooms were amazing with beautiful balconies and views. All of the employees were friendly and helpful. We ate several meals at the resort, everything was excellent. Great experience, we can't wait to go back. Staying at Infinity again for sure. My only complaint is we couldn't stay longer.
I booked the vacation through sunwing, and picked the most expensive hotel option they had. We paid a total of $4,000 for the week, and since flight alone is $1,000, I figured the stay was $3,000. The resort is not really a resort, it's a condo complex with a big mix of occupants. Some are owners and live on site full time, some are vacationers that rent the rooms only, some get breakfast and some, like my wife and myself, are all inclusive.They only have one buffet restaurant on site. The selection and variety was terrible with very limited options. It is understandable given a very small group is all inclusive. There are no programs or any entertainment. There was one evening with a washed out performer singing old songs. He seemed to be more interested in the wine refills instead of entertaining...the complex (as I would not call it a resort) is remote from anywhere else and any attempt to go anywhere by taxi will cost you nicely. You need to settle for the strip of beach it's on and hope you can sneak into one of the other 2 resorts on the beach in the evening for some entertainment. I'm too old to sneak around. WiFi is spotty at best and non existent by the pool and beach. All in all, terrible stay. I would never return! The only good thing there is the group of 6 ferrel cats that roam the complex and spread love all around. My wife and I miss them. You are better off at a small local bed and breakfast, enjoy local culture and closeness to more venues. Use the huge difference in costs to truly explore and enjoy Roatan. If you decide to travel to infinity bay, take some cat treats and wet cat food. You will enjoy the interaction.
When the first of us arrived, there was a little glitch in the reservation. There were six of us total (three couples) so we needed (or wanted) a 3 bedroom/3 bath apartment style room, and one of the bedrooms had 2 twin beds. Um, no… The room we ended up with was perfect. Located on the third floor we had two front decks that were ocean front with one bedroom having a private deck that had a beautiful ocean view including gorgeous sunsets, great breezes, and the bonus of being above the mosquito flight path. All bedrooms had king-sized beds with 3-piece bathrooms, plus a separate half bath. The room also had an American-sized refrigerator, and a washer and dryer. The apartment had private wifi that worked in the main living areas and on the patios, however, because the building is built to withstand hurricanes (possibly concrete block construction) did not work in the bedrooms. The beds had firm mattresses which we like, but the pillows were also firm which we did not like so much. Our reservation included free breakfast that included American and Honduran selections including pancakes, toast, muffins, beans, sausage, bacon, tortillas, and fruit. They had an egg station to have omelets or eggs prepared just the way you wanted them as well. We did not eat at the hotel restaurant, but did frequent the pool bar. While all of the staff were extremely friendly and helpful, the bar staff were not very organized and had issues with orders and proper billing. At least twice they had run out of certain ingredients for drinks and a beer brand preferred by one of our party.This resort is on the West Bay which is the second largest barrier reef in the world. The snorkeling was fantastic. Buy a GoPro – use it!Activities could be set up through the desk in the lobby and charged to your room. The phrase to remember for anything you do is “island time.” None of the restaurants are rushed, the activities are not rushed, and the shuttle drivers will take their time getting you places (although it may not feel like it). Your schedule is immaterial. The resort had a spa and a gym but we did not visit either.Minor issues included sporadic power outages. They never lasted long, and were never at a critical time (for us anyway), but they happened. Showers took a while to warm up and pressure was lacking at times – one of the rooms in our suite had double shower heads, but only one of the heads had hot water working. The only major issue we had was the battery in our door lock went bad and we could not get into our room. Once the battery was changed it worked fine. Island time was not a factor in this situation (luckily).Recommended!
Can't understand why anyone would want an all inclusive deal on the West Bay Beach. So many great restaurants and all a good value. Our 2 bed 2 bath condo is plenty of room for two couples. The kitchen is well equipped so a grocery store stop on the way from the airport provided all we needed to make breakfasts, snacks and drinks. We eat out the rest of the time and works perfectly for our needs. This resort has the best pool - quite large and lots of lounge chairs are provided. The beach lounge chairs are plentiful as well and are only for Infinity Bay guests - no cruise ship passengers allowed (from what we were told). This resort's location is ideal - with the reef a minute wade into the water away for world class snorkeling. The grounds are well maintained. They seemed to be having electrical issues while we were there - the worst was a three hour outage. Although, not really a problem. We love it here. (Be aware of condo sales promotions....recommend avoiding)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, house wine with dinner)
- Daily and Nightly entertainment
- 145 rooms
- Buffet, a la carte Restaurants
- 1 bar
- 1 pool
- Gift shop
- Scuba shop
- Water sports (fee)
- Spa (fee)
- Meeting Facility (fee)
- Wireless Internet (fee)
- Car Rental (fee)
- Tour Desk
- 1 King Bed
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Mini Fridge
- Maximum occupancy 2
- 1 King Bed
- Internet Access (fee)
- Fully Equipped Kitchen
- Living Area
- Ocean view
For the Kids - Kids Pool.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Infinity Bay Spa and Beach ResortHonduras,Honduras
- Hotel Contacts
- Extra Info
West Bay Beach Island of Roatan, West Bay, Roatan Honduras
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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