- What's Included
Disappointing hotel. Misrepresented their facilities with respect to air conditioning, specifically air contidioning was turned on from 5pm-12am by hotel staff leaving the rooms boiling. Hotel staff were very rude and unwilling to admit they lied about being fully air conditioned. Breakfast was a joke with old food mixed together from the day before. The rooms were tired with poor water pressure, poor bathroom facilities and horrible beds. I will never use this hotel again. Really disappointed for my first trip to Rome.
We picked this hotel based on its perfect location and we were not disappointed. The room was basic but very clean. The staff were all very nice and helpful. Breakfast was as expected. Would stay here again.
On September 16, 2014, I booked a room at Imperiale Hotel to stay from November 08, 2014, to November 11, 2014. On October 15, 2014, I sent an e-mail to the hotel to add one more night in my reservation and It was CONFIRMED by Mr. Giovanni. Mr. Giovanni, then, answered that the hotel would provide two beds. Besides, Mr. Giovanni wrote: “Dear Guest, I confirm with pleasure”, regarding my reservation . However, surprisingly, in November 03, 2014, only four days for my arrival at Rome, the hotel sent me an e-mail informing that my credit card was not valid and for this reason my reservation had been cancelled. I did not understand it because I had informed a valid number of credit card and, besides, my reservation had been confirmed by the hotel. Nevertheless, I tried to inform another credit card number, but it was not accepted by the members of Imperiale. Therefore, I was informed that my reservation was cancelled, and I did not have an opportunity to try any other way to keep it. Considering this situation and considering that I have already been at this Hotel, as another people from my Law Firm, I sent an e-mail to the hotel to let them know how disappointed I was with Imperiale Hotel, especially because I had also recommended this Hotel to people in my office and to my colleagues in France. Those acts performed by the members of Imperiale were not recommend to be followed with a client. Such behavior was disrespectful and violated the consumer rights. If my credit card number was not valid, Imperiale should have told me at least in the next day that I booked it, but, otherwise, I was informed just four days before I get to the hotel, considering that the hotel had already had access to my reservation on 15/10/2014, when Mr. Giovanni CONFIRMED my reservation “with pleasure”. I am completely unsatisfied and unhappy with this hotel and hope that such behaviors are not repeated with other guests. I sent an e-mail to the hotel with all this information and I was never answered, not a least an apologyze messanger.
nicely situated, clean rooms, polite staff, good breakfast, good rooms, new bathrooms, located just a few steps fro the metro in the most famous street of Rome, walking distance from Fontana di Trevi, Trinita dei Mondi etc with many choices for lunch/diner around
The hotel was a very nice looking hotel, with a lovely reception area. The hotels restaurant was very nice, with it being outside in what I can only describe as a green house out building (just without the heat). The food was good, at a reasonable price. The rooms were finished well, with a Jacuzzi bath, but it seems to becoming a little outdated and could maybe do with a little bit of a revamp. The only major issue we had, was with the heater/cooler, which you could only control the amount it blew out. You couldn't turn it off or on and the temperature was controlled else where. The major issue was that it would come on in the middle of the night, making a racket and blowing out a lot of hot air, making it unpleasant to sleep in! The hotel was situated in good area, with a lot of places to visit in walking distance. I don't believe that it was on a steep hill, so was a fine walk to and from the hotel. (I've seen steeper hills in Norfolk)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 96 rooms
- Meeting facilities
- Business centre
- Internet station
- Room service
- Laundry services
- 1 double or 2 twin beds
- Full bathroom
- Hair dryer
- Internet access available
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Via Vittorio Veneto 24, 00185 Rome Italy
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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