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Had originally booked here for 3 nights whilst staying in Rome. The place it's self is extremely difficult to find, you have to buzz like with apartments and the whole building is essentially loads of hostels. There was no direction of where the hostel was when I entered the area, and the man who let me in had to come and fetch me. From the outset, this place looked like a dump, and it was. You walk through a corridor to go to the "reception" which is essentially the living space of the workers. As well as being the "reception" this room also was the laundry area, and DOGHOUSE! They had at least 3 dogs that were barking, laying on the sheets you use for guests, around you and sniffing your stuff. I am usually a fan of dogs, but not like that, that should be put somewhere when booking as I was very uncomfortable with this being dog friendly. Whilst being checked in, YouTube was playing very loudly a compilation of crocodile attacks on humans (that later switched to bulls) which I found disturbing. I had a problem checking in, with the man demanding more money when I was trying to explain to him that my card had been charged twice when I booked online. I had previously contacted both this hostel and booking.com and booking.com authorised my request and I received an email from Napoleon Guesthouse saying I would receive the money when I arrived. The man on "reception" had to ring the owner of the hostel as he did not understand what I was talking about, I was told I would receive the money "later". I was then given the tour of the hostel. The kitchen was a small and very dirty area that I wouldn't want to sit in let alone cook, from this room directly was the toilet and bathroom, which were horrific. I had booked a 4-bed dorm and was shown a double bed with 2 singles squished in, I was told that the double bed was mine, with 2 guys in the singles. I felt very uncomfortable in the room itself, and I have shared dorms with guys before. It was a non smoking room but smoke was very strong and unpleasant. I had to ask whether there was a key or anything because I didn't know how to enter the building at all. Throughout this, the staff were exceptionally rude. Being very laid back and not caring at all about the people in the hostel. The staff are probably the worst thing about the hostel, and that is saying something. I stayed here for around 1 hour tops, in which I was talking to family on the phone and very upset and feeling very uncomfortable. I managed to book another hostel, and when I went to check out, the staff were confused as to what I was saying. Apparently "I don't like it here, I'm leaving" is hard to understand. Whilst having arguments with the staff as they refused to acknowledge anything could be wrong, I asked for my double charged money back, for this I had to go on the phone to the owner, who was extremely reluctant to return the money wrongfully charged. After being told to wait in the kitchen until the owner arrived, I was met with a rude man who asked what was wrong, and he also didn't understand "I hate it here". He tried to offer me another room, and then another hostel that I presumed he owned. I asked for the money and he tutted and spat at me before getting out his wallet. PLEASE DONT STAY HERE I URGE YOU TO FIND ANYWHERE ELSE! The staff are so so rudeThe place is a dumpIt isn't safe at allThere are hostels for cheaper just down the road that are clean and safe, don't go here!!!!!
There are plenty more hostels around Termini if you like thé location. There are plenty more cheap hostels in Rome if you like thé price. Pay a little more and you will have a much better experience.This hostel here has one of thé most rudest, inpolite, incapable staff. Smelly dogs (i'm a doglover), are Running around and sitting on couches and furniture. Breakfast? Never seen any at 9 AM. Thé hostel is located in a very bad neighbourhood. People get robbed on thé way from Termini to this hostel. And I don't talk about pickpocketers, I'm talking about jumpers. A group of Maghreb boys who attack you. God forgive when I told thé staff that happened to me. Their answer was: it's your fault. Like, I had to Pardon me that a group of People forced me on thé ground and took my wallet with documents and phone. What a nightmare to fly back home that day. Did they help? Can't say. When I needed thé computer there, they've told me I can't use it too much, that I need to go outside. With no money. With no smartphone. They literally forced me outside back on those Streets in a foreign country. I was absolutely disgusted. I'm glad to see that I'm not thé only one who thinks about this hostel. Also, all thé positive reviews I've read here, were from women. Ofcourse, that one rude guy who probably only acts Nice to women in order to win something from them. Disgusting.
The room we had was decent and had en suite bathroom, was cleaned daily. However, that was the only positive! The place was very strange and everytime we came back to our room, the woman (who we assume is the owner) was always lying on the sofa in the lounge with a dog. The place stinks of the dog and the kitchen had pungent smells. The internet never worked.
Please don't waste your money and tolerance by trying to stay here. We arrived around 8pm from a long flight and were met by a confused lady telling us we would actually be staying two blocks away in a different 'sharehouse'. There were no towels in our room, the shower was a Luke warm trickle, breakfast was a haphazard affair of packaged croissants. They made our bed well one day, poorly the next and then not at all on the last day. The key to the front door required a very specific movement that wasn't explained to us. There was also mould in the bathroom which smelt. Just keep searching...
Be careful what you book. On various websites it states Guesthouse, this is a very low grade hostel. On arrival at 11pm we were disgusted and shocked at what we arrived at. Staff sleeping on the couch!!!. Really dirty. We were advised we were being moved to another hostel!, as they were fully booked. We asked why they advertise as guest house as its a hostel. It so happened we booked with booking.com and a phone call to them resolved this issue. We were relocated to an upgraded property. During this call a very arrogant man arrived and told us we had to leave with his and walk ten minutes to another hostel. We informed him we were not and that booking.com had found us somewhere else. The staff were not happy with this. Very uncomfortable experience. Please be careful booking this unless you totally understand what you are booking.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 75 rooms
- 2 restaurants
- Beauty salon
- Tour desk
- Meeting rooms
- Business centre
- Internet station
- Car rental desk
- Room service
- Laundry services
- 1 or 2 twin beds or 1 double bed (triple occupancy: 1 double bed + 1 twin bed or 3 twin beds)
- Full bathroom
- Cable/satellite TV
- Hair dryer
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Via Napoleone III 75, 00185 Rome Italy
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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