Regina Baglioni Hotel
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Girls break in Rome for 4 days. This hotel was 5* all the way, the service was excellent, the staff couldn't do enough for you, the suite was beautiful, immaculately clean. The breakfasts were lovely. Highly recommended this hotel. I will definitely go back and use this hotel again!!!!
We came for a one night stay for some shopping in Rome. The hotel is located at the heart of Rome, a walking distance for the Spanish stairs and the shopping district. It didn't fail us at all...That night we dined at Brunello, hotel's restaurant which offers an amazing menu with gourmet Italia food and wines. It was a perfect ending to a short and very sweet visit. We will return!
We drove for several hours to the hotel, arriving on Sunday in the morning around 11.55am. The Doorman was very friendly and handled our car and luggage very efficiently. The hotel is superbly located and sense of arrival is very good..The reception staff could not find any reservation and were quite defensive, telling me I had no room. They seemed very busy and had little time for good manners or proper service, I felt sorry to have disturbed them. Two of them gleaned through their computer for some time, arriving at the conclusion we had no reservation... I must say they were less than friendly during this process and I would urge management to review how staff communicate to guests during check in. The impression given was not welcoming, that I was the one at fault, not the hotel system. No apology, no concern; no hospitality - just my tough luck!Fortunately, I was able to produce a printed confirmation to provide them and prove we had confirmed a reservation for a suite. Shortly after producing this, they begrudgingly discovered the reservation in their system... Perhaps it was me, but I had the impression that if we had not had the confirmation document, we would have had difficulty convincing them we had actually confirmed our accommodation. That situation over, we felt relieved, but then we were told we would not be permitted to check in until after 2pm... cannot complain about that as this, and we were clearly reminded, is the published check in time... although I am not sure if the room was occupied or not... tired and irritated we had the feeling this was a punishment for producing the confirmation.. had I have known this attitude, we would certainly have chosen another hotel.... very inhospitable.Unfortunately we were not able to wash up, change our clothes or unpack gifts we had intended to give to family members we were having lunch with. When we had asked if we could freshen up at least, even if the room was not yet ready, we were told to go to the public restroom.. That was not very nice.Somewhat irritated, we left to go to a planned lunch reunion with family members.Returning to the hotel in the late afternoon we finally were permitted to check in and were allocated a good room. Bed mattress was good, good bedding, pillows comfortable... amenities were good, good water pressure so shower was good, although it flooded the bathroom each shower, good quality accommodation. Maid service was also good. Cannot complain about the physical product in the room at all..The breakfast room was off limits throughout our stay because of a special event. I think they had a group in house.. I had been told the breakfast buffet provided is very good... Breakfast instead was in the hotel restaurant which is not very well designed or comfortable. The restaurant manager was abrupt and was more concerned about making sure we knew the cost of taking breakfast than providing it. I was reminded several times of the costs attached to breakfast before receiving service and his poor manners were very irritating. Would expect better, less arrogant service. The breakfast buffet was not as extensive as anticipated, this was makeshift and did not merit the cost the manager had drummed into me so many times... very disappointing.We had dinner in the restaurant the first evening of our stay. Food is just about okay, menu is limited and service is not at all friendly, we avoided the restaurant thereafter as there are plenty of better options.Concierge is very good, easy to deal with and friendly.. they were very helpful. Check out was fast and without event.I guess this is a busy city hotel so the staff are a little jaded by the demanding needs of guests. Perhaps we were unlucky. However there are many such busy hotels we have stayed with that better manage to be hospitable and friendly to their guests. Employees should remember who pays their salaries and learn humility, after all this is the hospitality industry. On our return to Rome we will not return to this hotel, when we spend so much money we expect to feel that we spent it well and receive the promised service. Courtesy goes a long way...
Booked this as part of American Express Platinum program. This hotel should never have made the program. At check in , given a room that had terrible smell, filled with reed diffusers that didn't eliminate it. They moved us to a smaller room in back with no view, but claimed it was in same category. Worst of all, we were paying over $600 a night for a room that I found on Hotels.com for a little over $350 for the last two nights of our stay.
Our travel agent suggested we use the Regina for a home for our 4 day Roman visit. We couldn't have liked it more! Beautiful public rooms with friendly, very professional staff. Breakfasts are wonderful. The concierge desk was ad great assistance too. Can't recommend the hotel more than I do!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 99 rooms
- Brunello Lounge & Restaurant ( Mediterranean cuisine)
- Caffe Baglioni, located in lobby, offers light snacks and refreshing drinks
- Meeting facilities
- Business centre
- Room service
- WiFi available
- Personal Shopper
- Currency exchange desk
- Air conditioning
- Satellite television
- iPod dock
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Regina Baglioni HotelRome,Italy
- Hotel Contacts
- Extra Info
Via Vittorio Veneto 72, 00187 Rome Italy
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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