Regina Baglioni Hotel
- What's Included
I checked into this hotel after 9pm, the guy at reception said breakfast was not included, I told him I was a LHW member, had made the booking via lhw.com and so should get a complimentary breakfast but he said his system did not say this and he asked if I had a LHW membership card. I said I would e-mail reception my LHW booking confirmation mail and did this but got no response (thought it was slightly rude for the hotel not to acknowledge or reply to my e-mail). When I asked about this the next morning I was told my mails were in a spam folder and had not been read by staff. My room was terribly warm when I entered it, I asked about turning on the air conditioning but was told the A-C system was not operational during this season so I had to open the window instead. I tried to watch a tv programme but the hotel lost its electricity power supply on at least 2 occasions for a prolonged period. When I asked the next morning I was told this was because of some faulty machinery in the hotel kitchen (??!!) but received no apology. I was told when checking in I would get a Financial Times newspaper. It hadn't arrived by the morning so when going for breakfast at 09.15am I asked at reception who said they would get the concierge to go out and purchase one at a newsagent. It still hadn't arrived when I was checking out at 11.45am: on this occasion I was told there was no Financial Times issued on a Sunday. I explained that the weekend edition of the newspaper is valid for Saturday and Sunday, so finally and only after I insisted the concierge went out and got one. I understood checkout time was 12.00 so was surprised when the cleaning lady already knocked on my room at 11.45am seeking to clean it. Given my overall experience I decided I did not wish to spend any more time in this hotel and so checked out immediately. About 90 minutes earlier a male member of staff had knocked on my room door but when I opened it he went away without entering. I presume he intended to check the minibar or something but he was unable to explain anything in English and just walked away, it was very strange. I did not really enjoy my stay in this hotel. I was in Italy for 2 weeks on a business trip and the espresso coffee at breakfast in this hotel was the worst of the entire trip (surprising since Italian people normally give some care and attention to preparing nice coffee). After my stay I was invited to submit a review/feedback for my stay to LHW and after I did this I received an e-mail of apology from the hotel manager(but without any explanation for the various problems/issues experienced). He ignored my (polite) reply mail asking for an explanation, and when I re-sent this mail to the Baglioni group and this Rome hotel some weeks later they again ignored it, which I don't consider to be a basic acceptable level of service for a two star hotel never mind one which purports to be a leading chain of luxury five star hotels. There are plenty of nice hotels in Rome so I would suggest staying elsewhere.
Location was nice, room was very nice and large, but we didn't get the upgrade we requested and didn't even get a call about it. Service was spotty at best. We came back relatively late a couple of times and there wasn't any personal at the lobby, not what you expect in a 5 star hotel. The front desk personnel wasn't of much service at all.We had breakfast included, but is was very basic for such a category hotel
We stayed in this group’s Milan hotel and enjoyed it very much. So for our trip to Rome we did not look much further.The Regina is in Via Venuto, a posh residential district away from the centre’s noise and bustle. It is opposite the US embassy and on foot some 8 minutes from the Spanish steps/Via Condotti for top shopping and a minute or so longer to Villa Borghese. Being on a slight hill, there is cooler and cleaner air. Nearby there are plenty of good restaurants and leafy roads when the sun is strong. All in all we found the location excellent.The hotel itself has a lovely façade and is more intimate than some rivals. The interior rooms and décor are beautiful. The Louis XV furniture and Murano chandeliers were shown to their best advantage and everything was immaculate. Our bedroom was a good size and again stunningly presented. The only small criticism I could come up with was that there was no shaving/makeup mirror in the bathroom. However, I have to admit that such an addition might have spoiled the lasting impression of living in a palace several centuries ago.You may think that these features alone make the Regina exceptional, but this is not the whole story. The staff members are universally of the highest quality, proud of their hotel and most eager to help. However, the magic for us, as in Milan, is that a five star hotel is made to feel like your home. It is comfortable and relaxing yet still has all the amenities anyone could wish for. The in room meal we had was memorable, but only one example of consistent excellence. The lunch we enjoyed at the hotel restaurant was equally as good, but it is the staff and their attitude that make this hotel exceptional.We are in a hurry to return.
A beautiful hotel in a great location. Spacious room with huge bathroom and fabulous bath - prefect for the end of the day in Rome. Quiet rooms and comfortable bed. Breakfast was good with lots of variety, and a lovely setting. Rooms are clean and tidy with nice amenities. Would certainly stay again.
This is a very well located hotel. On arrival with family the children were presented with a small teddy bear each which was a nice touch and indicative of the quality of service at this hotel. All staff were very willing to help and were friendly at all times. Unfortunately the great work of the staff was undermined by our poor rooms experience. On arrival our room was not properly cleaned. The bins were still full of the previous guests rubbish and floors were still dirty.We also ordered interconnecting rooms which we got but there was no way of holding the doors open between our children's room and ours other than with one of our suitcases.While the room was a good size for Rome, we did find it to be dated and in need of renovation and there was a lot of noise transference from above. Wi-fi worked intermittently in the room although worked well in the common areas.Overall disappointing that the good efforts of the staff were let down by the lack of investment in the property by the hotel owner.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 99 rooms
- Brunello Lounge & Restaurant ( Mediterranean cuisine)
- Caffe Baglioni, located in lobby, offers light snacks and refreshing drinks
- Meeting facilities
- Business centre
- Room service
- WiFi available
- Personal Shopper
- Currency exchange desk
- Air conditioning
- Satellite television
- iPod dock
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Regina Baglioni HotelRome,Italy
- Hotel Contacts
- Extra Info
Via Vittorio Veneto 72, 00187 Rome Italy
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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