El Greco Resort
- What's Included
Selected this Vacation package as a time-share presentation gift. Location was very nice and laid back. We asked in advance if they accepted AMEX and while they do, it is quite inconvenient. Charges at the restaurant had to be walked over to the main hotel building. (hope that they've changed that). Meals were included in our package and they were very well prepared. We had a choice of traditional American or Jamaican breakfast. The hotel room had a/c in the bedroom only. The rooms were a little dated and in need of some delayed TLC but it was still an enjoyable experience.The hotel gave us complimentary beach passes to Doctor's Cave beach which is an incredible beach! This was the first time we actual went on a getaway and went from the hotel to the beach and were just beach bums every day.
I have stayed at El Greco a few times as I travel to Jamaica every year and always chose El Greco as my first stop off location, I usually spend about 4 - 5 days before moving on.I stayed at El Greco on 20th October for 4 nights and had it not been for the politeness and kindness of some of the restaurant staff, the porters and the towel guys I would of left the following day.The reception staff who are the first point of contact have a terrible attitude and gave no customer care whatsoever to their paying guests. They were rude, grumpy and came with so much attitude even when calling them from your room on the telephone. I moved on to another hotel after the 4th night and the service there was ABSOLUTELY WONDERFUL I could not of asked for more.I was told there is new management at El Greco and if there is, I feel really sorry for them as they clearly are not aware of how unprofessional, rude and unapproachable their front line staff are. I will never step foot back there again, when I first stayed there 5 years ago the service was absolutely wonderful but clearly that was because the reception staff employed there at the time were professional, respectful and knew how to give good customer care service. I was put in a room where the cooker did not work and when I politely asked for a microwave the ladys attitude was bad she acted like it was a struggle to give me one. I ended up getting one the night before I was leaving even though I explained to her I have children with me.Well sadly I will never be able to return back to El Greco because of my last experience there. The only way I will return there is if they give the 3 reception staff that was there from 20th - 24th October some training on how to deal with paying guests or they employ more pleasant staff to deal with the public.The lady that dealt with me on checkout was the only front line staff that greeted me with a smile and was nice.
My husband and I had a function to attend in Mobay, we stayed there front desk staff was friendly must commend the Bell man Sobastian very professional, helpful and courteous clearly an asset to this hotel stay was good overall
To start I have been to roadside motels that were better for the price I was paying. The front desk staff is titulary, cute but useless. I booked a 2 bedroom with kitchenette. The "2" bedroom was a one bedroom with an air bed in a corner of the living room. The wi-fi was extremely slow and barely picked up in the two designated areas which are the living room and the balcony. The AC was leaking all over the bedroom floor. Only the bedroom had AC, the living room had a small fan. The toilet was extremely noisy and to booth the room was archaic. This institution markets itself as a business hotel but with little to no wi-fi and not even a coffee maker I am afraid to even consider what constitutes as business for them. Now, this series of unfortunate events press on. The housekeeper was extremely rude to my children. DO NOT EAT THE FOOD FROM THE LUNCH MENU!!!!!! The breakfast is limited but good. My children spent a whole night with tummy aches and vomiting. The food is nothing short of an e coli break out waiting to happen. The pizza had a sour smell and was rubbery, the grilled chicken could be used to commit blunt force trauma injury. Now after all of this crazy, I ask for a refund or compensation for my kid's illness and they offer to take $20USD off my stay. I was like you must be joking right?? They were serious. Then I go to the commissary and while waiting to be cashed I comment how bad my stay has been. Just to be attacked by the cashier who decides to tell me how unfair it is to brand the whole hotel as bad, this was in the presence of a manager who later apologized and who was just as shocked as me. This same defender of the hotel, then informs the cash machine is not working and I have to walk to the front desk (its raining) cash it there then come back with the receipt. I asked if it could be charged to my room or until after the rain eases up I pay. She rudely told me that cant work. While the day before at a conference my Kids ordered the bad lunch and I paid for it upon arrival in the evening. Having explained this to her, she still refused. So the rain knocks out the power and the backup generator only powers staff area. By this, I was over it all and fuming and moved hotels. Moral of this tragedy?? Avoid El Greco at all costs. The rats in the back road alley are probably more comfortable than people who sty there.
I booked this hotel for three nights on recent trip to Jamaica. This was a last minute booking as I struggled with the unrelenting summer heat and lack of AC while staying with family nearby. We primarily wanted working AC, WIFI and a functioning kitchen (so that we could prepare meals for our 18 month old). I had stayed at El Greco nearly 10 years ago and thought then that it was dated but hoped that it would have been upgraded since then. Well, it has not. The kitchen while spacious, was equipped with only plates, cups and utensils - no pots, no coffee maker, not even kitchen towels (paper or otherwise) were provided. We found out later at checkout that this would have been provided if we asked for it, but it was too late then. WIFI was non-existing for our entire time there. When we checked in, we were told that the WIFI only worked in the living room and balcony. That was a blatant lie as we couldn't even get the weakest signal at those locations, and to add insult to injury, the living room was not air conditioned so were sweltering there while desperately trying to get a signal.. to no avail. The only room equipped with AC was the bedroom and on check-in, the room was sweltering so much so that even after 2 hours of running the AC on the lowest level we had to ask for a fan to help cool the room down. The one bright light at this place was the friendliness of the restaurant staff and security guards. I echo what someone else said about the front desk staff. They are courteous by with a kind of artificial friendliness that compounded with their absolute helpfulness rendered their smiles useless. My husband went by to ask for a discount for the lack of Wi-Fi, explaining that we wouldn't have booked here if they hadn't advertised Wi-Fi service. The person at the desk informed him that a refund could not be granted because we were not paying for the Wi-Fi. A true WTF moment! NEVER. AGAIN.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 95 suites in six 3-storey buildings
- Tennis courts
- Wi-fi (fee)
- Souvenir shop
- 1 queen-size or 2 single beds
- Fully-equipped kitchenette
- Full bathroom
- Living area
- In-room safe (fee)
- Maximum occupancy 3 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Greco ResortMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
11 Queens Dr, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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