Grand Palladium Jamaica
- What's Included
- All Inclusive Features
We felt it only fair to do a follow up review to the one we posted during our recent stay at the GPLH.As you may have read, we had quite a few 'issues' during the first week of our stay. We had the chance to raise these issues with a senior manager as we weren't getting much luck through Customer Services. We felt listened to and our concerns were taken very seriously by the manager we spoke to and the result the following day was upgraded accommodation and room 'treats' plus a concierge being allocated to us to ensure the rest of our stay was satisfactory. Taleika Grant (our concierge) did a superb job and went out of her way to make sure she checked in with us in person daily to ensure all was well. She attended to a couple of outstanding issues for us and also arranged a 'special' meal in Bubbas Steak House - our thanks to her as we were very grateful for her care and attention. Chef Brown cooked us a beautiful 'special' meal in Bogali which was delicious and again a big thank you to him - he is indeed a talented chef who I'm sure will go far in his chosen career. The watersports crew did their very best to keep the Hobie cat running by continuing to patch up the one available sail daily - but really, this sail is beyond saving and a new one needs to be purchased along with a second so as both Hobie's can be used as they are very popular! Sadly the restocking of the room fridge continued to be erratic. Although following a call, beers were bought to the room within 15mins, they weren't of course chilled as they would have been if they had been in our fridge for a couple of hours. Taleika had kindly arranged for a bottle of wine to be left in our fridge but this needed a corkscrew to open it. When we rang reception to ask for one, we were called back with instructions to take the bottle down to the Coral Bar to ask them to open it - which was closed! We of course really appreciated the effort that was put in to making up for the first week's issues and the extra care and attention, but it would have been so much better if we had just had the same quality experience we'd had during our previous stays in the first place.We want to take this opportunity to extend a big 'thank you' to a few additional staff who really did make our holiday enjoyable from day 1 - the excellent customer service from Jeanetta and Andrea in the Sunset Cove beach bar, the little ball of energy that is Talawah from the activities team and Collette in Lou's Bar who had our after diner coffee ready for us every night before we'd even sat down. The gardeners should also be praised for the amazing job they do keeping the grounds looking so beautiful. On reflection it is really the 'first line' response from reception and customer services staff that needs improvement - it shouldn't be necessary for customers to have to escalate issues to managers - plus some sort of quality checks in place by housekeeping supervisors to ensure that everything expected by customers is in place in the rooms.
We are on day 3 of our trip and love the resort location, views and pool. However, the customer service is very poor and extremely slow. Each standard request, water bottles replenished, towels that weren't replaced by housekeeping and a broken safe required multiple phone calls to the reception desk. And we aren't halfway through our trip!Also, the pullout bed/sofa is not like typical pullout resort beds. It is a faux leather coach, hard as a rock, that pulls out. It is fine for kids, but I don't recommend planning on it for adults.
We travelled to the Grand Palladium in October with 5 other couples. We were very impressed with this resort. Had a lovely room overlooking the smaller pool. Great view! We were impressed with how friendly and accommodating the whole staff was. Special shout out to Aquila in the reception area. She was extremely helpful. We did find the resort huge. Probably would not recommend it if you have mobility issues. There are no elevators in the buildings housing the rooms. It is quite the distance to beaches. We did find the shuttle service excellent, but were glad that we weren’t too far from the main building. I would definitely recommend building 24. Good location. The restaurants we tried were all excellent; the main buffet, Italian, Asian and Mexican (although this is outdoors.). We loved the sports bar too. The taco salad is awesome. We also enjoyed the jerk shack! The coffee bar is a great place to spend an evening enjoying the live music.Having only travelled to Punta Cana previously, we were a little disappointed with the beaches. I do enjoy long walks along the sand which is really not possible here. However the water is much calmer and were able to enjoy the small tropical fish darting around. My two complaints: The white, house wine is terrible. Not even sure what it is exactly, but I have never had yellow white wine before. Tasted awful! Also, found that once the pool bar closed at 5:00 pm there is nowhere to get a drink without going quite a distance. There is no bar in the main lobby. Found this a bit odd and made the liquor store on site more enticing (which I guess is the point). Expensive though!We did arrive on Heroes’ Day and the resort was very busy. I would try to avoid holiday weekends next time. There was construction going on resulting in one of the main buffets being closed.All in all, we would definitely recommend this hotel. Appears to be both family and couple friendly. We had a great time!
We just got back from a weeks stay at the Grand Palladium Lady Hamilton Resort in Montego, what great service. I am a traveller with food restrictions, I did email the resort ahead of time to just give them a heads up, I did get a follow up email with instructions for check in. We arrived late evening, the lady that checked us in directed us to a waiting area where I was met by the Food Services Manager Alberto and the most amazing Talika (please forgive me if the spelling is incorrect) together we went through what I couldn't eat and I was given cards to take with me every time I dined. We were allowed a-la-carte restaurants every night plus we got to reserve our dinner time (must say I felt like a celebrity). Every night at dinner Talika arrived at our table to ensure that I was taken care of and there were no misunderstandings. I cannot praise her enough for her attention.Thank for an amazing stay we will derinately be back
This place is beyond amazing. It is absolutely beautiful. Had the most relaxing time. Definitely one of the best resorts that I have ever been to. Make sure to have transportation arrangements made with the hotel before you arrive at the airport. Also, don't forget to tip the hotel workers. They work very hard to keep the guests happy. Also, go on an excursion or two while you are there. Just know you will be gone most of the day.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, International beer, 24 hours)
- Drinks at disco
- Pedal Boat
- Deep Sea Fishing
- Boat Cruises
- Exercise classes (Aerobics, Water aerobics)
- Daily activities
- Nightly entertainment
- 540 suites
- 3 Buffet & 7 a la carte restaurants (Italian, Asian, Mexican, Indian, Creole)
- Snack bar
- 12 Bars including Swim up bar, Beach bar
- Casino on site (fee)
- 5 Pools (including kids' pool )
- Spa (fee)
- Fitness centre
- Tennis courts
- Mini golf (fee)
- Golf course (nearby, fee)
- Shops (fee)
- Meeting facilities
- Medical service (fee)
- Free WiFi
Junior Suites include:
- 1 King or 2 Double beds & 1 Queen sofa bed
- Satellite TV
- Safety deposit box (fee)
- Wireless internet
- Hair dryer
- Coffee / tea maker
- Iron & ironing board
- Balcony or terrace
- Max occupancy 4 persons
For The Kids - Kids Club (4-12 yrs) and Kids pool.
Stay at 1, Play at 2 - All the guests staying at the Grand Palladium Jamaica Resort & Spa can use the facilities of the Grand Palladium Lady Hamilton Resort & Spa, located in the same complex.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Honeymoon and Wedding Packages - Are available. Please inquire for details.
Resort Location Map
Grand Palladium JamaicaMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
The Point, Lucea Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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