Grand Palladium Jamaica
- What's Included
- All Inclusive Features
All travel sites must distinguish between the Lady Hamilton side and the Jamaica side of this resort. No one should be booked to stay on the Jamaica side of the resort. Our rooms were on the Jamaica resort side, villa 22, rooms 2216 and 2217. We followed the 4 star reviews in the selection of this hotel and we were misled. THIS IS A 2 STAR AT MOST. We paid for 2 Junior Suites traveling with our 3 children and my parents. The electricity sensor card did not work upon arrival meaning no lights. The TV was nothing but static and you could not watch it (while waiting for a variety of service workers to fix the lights, tv and fridge). We figured the mildewy smell that everyone is complaining about came from the ceilings in the bathroom which were buckling, clearly a result of prior flooding. You could see the leak still present on the ceiling as well as black mold between the joints of the paneling. (We have pictures). So the ceiling was actually leaking. We immediately tried to get another room on the Lady Hamilton side, but were told nothing was available. We OFFERED TO PAY for our own upgrade, but were told that all 500 rooms had been assigned. This was Wednesday 8/9/17. We spent our first day (10:30 arrival) trying to get out of this room. Then they offered us another room, villa 15. Upon checking it out first, it was the same. Mildew smell, they tried to cover it up with bleach. Frustrated we went to our rooms to try our best to cope for the night. After showering, the bathroom flooded entirely due to the shower doors not being sealed on either side. I slipped. My son slipped too and after calling for towels to clean up the mess myself, the towels never came. The next morning they tried to move us to the 1st floor of villa 22, but my husband had pointed out a poor review (on trip advisor) of the same room 2 days prior to our arrival. We spent the next morning of our vacation 9am-1pm making other reservations to get out of this hotel. While on vacation, we booked another hotel with the help of the on site representative from Book It. It took her 2.5 hours on the phone with Book It to try to refund our money so we can book another hotel. The look on our children’s faces was heartbreaking, waiting 4 hours to do something. Finally, with written permission from the hotel relieving us from paying the rest of the days, we booked the RIU in Negril. Yes, they charged us for the night from hell. Downgraded from junior suites to regular rooms, we were finally at peace and able to enjoy the rest of our vacation. We are demanding that Book It and all other travel sites distinguish between the Lady Hamilton side, which may be 4 stars (although food and beach do not deserve the rating) and the Jamaica side which is in my opinion, 1 star. That way your customers will not be misled like we were. Had we known it was really 1-2 stars we would never have considered this hotel. The food, nor the beach was good here. We thought the food and/or the beach would help us deal, but it was awful. You could not pay me to stay here. This review will be submitted to all the major traveling websites. I would not wish this experience upon anyone and we were very lucky we persisted when the GM could not help us. Below are the photos. I cringe to think we actually slept here.
We thoroughly enjoyed 2 weeks here. We had 2 children with us (8 and 9) and they had a great time. The pool was not too deep for them and the resort restaurants and staff all catered for them well. They especially enjoyed the kids club. They could select from a range of activities and come and go as they pleased (as long as they were collected by a member of our party) and get as involved as they wanted to. All the staff knew their names and went out of their way to say hello if they saw them around the hotel. Tessie was particularly engaging and was instrumental in making the children feel at home, confident and safe.
I stayed at the hotel from 1-15 august 2017 and I could not fault the hotel in any way. We were a party of 8 which included 3 children and there was something for every one.The A la Carte restaurants started to get busy at 7:30-8 which meant that there was a 45 minute wait which didn't bother us so it was enough time to grab a drink in the Infinity bar and soak up the amazing sunset. The variety of restaurants caters for everyone and although we had 3 children with us, they ate off the adult menus. The children's menu is used throughout all the a la carte restaurants so if you are travelling with children who don't like seafood for example don't let that stop you indulging as the kids can still order a spaghetti bolognese! The staff were so friendly, accommodating and above all honest. I left my kindle by the sun beds around the pool in the hurry of scurrying away from the rain and the pool attendant handed it in, I never did find out his/ her name but I'm very grateful! The children in our party used the mini club where the ladies there were absolutely amazing and clearly loved working with the kids! Thank you to Tessy and Candy the kids certainly took a shine to you and will miss you! The hotel entertainment was average, I found the content of the dancing shows very repetitive although the dancers are amazing and work so hard as I had seen them rehearse every day in full costume in the heat during the day. The pre- entertainment is well worth getting involved in- I won a free full body massage! Talking of the massage, I would never have thought to go to the spa but it was fabulous. I had a full body massage and the lady I had was very good and made me feel at total ease and even more relaxed! Also included were the non motorised water sports by sunset cove. We used the pedalo and kayaks and the kids loved it. I also highly recommend the jerk hut on this beach! Amazing food. The rooms were cleaned every day providing us with fresh bedding and towels and the maid was very accommodating when we were in the room if there was a rainy afternoon. We booked ricks cafe, dolphin cove and chukka. All three excursions well worth doing! All in all an amazing holiday and can't wait to return! Thank you Grand Palladium!
We have just returned from a fantastic family trip to the grand palladium. My parents and kids have never been on a long haul before so it was abit daunting for them but the hotel and its staff made it our most enjoyable holiday. The food rooms pool and beach was amazing but in particular the kids club was brilliant my kids couldn't wait to go and see tessie and the team each day the activities was very varied and and shows were well thought out. Can't wait to visit again
We celebrated my husband's birthday and the 22nd anniversary of the youngest son and his wife. We were upgraded because of this and our room overlooked the sea and I loved hearing the sound of the sea crashing on the shore. Our room included a Jacuzzi which we didn't use. There were 7 restaurants and we enjoyed the buffet 3 nights, the Grill (steakhouse) 2 nights and the Italian restaurant 2 evenings. The waiter in the Italian restaurant went to another restaurant to get us ice cream for dessert. The food was plentiful and delicious at all restaurants and the buffet had numerous choices including flavored coffees. You can't make reservations so you put your room number in and they call out your number when you can be seated. Our room was at the end of a line of buildings so we used the shuttle to take us to dinner and the pool. The pool was enormous and never crowded. We loved the huts by the pool and never had trouble finding one. The pool was occasionally closed for a few hours when someone became ill in it. Our shower was extra large and the AC worked so well we slept under an extra blanket in our king-sized bed. We tried changing the temperature but were unable to. Sheets are changed every 3 days unless you request more frequent changing. Bath towels are HUGE. We were given a card to obtain a beach towel and the card was returned when we returned the towel and there is a $20 charge if you lose the card. The shops were overpriced. There was a pull out towel rack on our patio that we used for drying our swimsuits. There was no clock in the room. Guards were always in sight and there was a guardhouse not far from our room. We would see them walking by as they changed locations. This was the first hotel we have stayed in where we needed the shuttle to transport us and they ran about every 15 minutes and would hold up to a dozen people. We were in building 18 at the far end of the resort. The only woman driver was especially thoughtful at delivering us to a location for the pool and the buffet as she would back down the hill to unload us at the drive we needed. Our "fridge" was kept stocked with various drinks that were included. We were given about 6 bottles of shampoo, conditioner and lotion and they were replaced as we needed. Our building had 3 floors but there is no elevator. We were on the first floor and the rooms surrounded a atrium that was lovely. About a dozen performers worked very hard every evening in the theater to entertain us. There were 2 huge overhead commercial fans in the open air theater that were turned on for the show so we were never uncomfortable. We could use the other hotel at the resort and they had kayaks and the kids rented a sailboat for 20 minutes for $35 and really enjoyed it. We were to leave at 7 AM but the Apple rep never turned us in and I had gone to their desk 3 times asking if we could leave later for our 11:30 flight. She said we had to leave at 7 AM but obviously never reported us for a bus as we were waiting from 6:45 and by 8 AM we took a cab to the airport. The driver from the hotel was greedy and wanted a large tip for a $65. trip. He said we could just tip him and he'd get his money from the company. We gave him $40 from the two families but we could also have gotten the money for the trip from Apple (called Amster or something close to that name at the hotel). We thought it would be easier than trying to get our cab money but there was a Apple rep in the airport who looked us up and evidently would have given us the cost of the taxi. Our mistake!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, International beer, 24 hours)
- Drinks at disco
- Pedal Boat
- Deep Sea Fishing
- Boat Cruises
- Exercise classes (Aerobics, Water aerobics)
- Daily activities
- Nightly entertainment
- 540 suites
- 3 Buffet & 7 a la carte restaurants (Italian, Asian, Mexican, Indian, Creole)
- Snack bar
- 12 Bars including Swim up bar, Beach bar
- Casino on site (fee)
- 5 Pools (including kids' pool )
- Spa (fee)
- Fitness centre
- Tennis courts
- Mini golf (fee)
- Golf course (nearby, fee)
- Shops (fee)
- Meeting facilities
- Medical service (fee)
- Free WiFi
Junior Suites include:
- 1 King or 2 Double beds & 1 Queen sofa bed
- Satellite TV
- Safety deposit box (fee)
- Wireless internet
- Hair dryer
- Coffee / tea maker
- Iron & ironing board
- Balcony or terrace
- Max occupancy 4 persons
For The Kids - Kids Club (4-12 yrs) and Kids pool.
Stay at 1, Play at 2 - All the guests staying at the Grand Palladium Jamaica Resort & Spa can use the facilities of the Grand Palladium Lady Hamilton Resort & Spa, located in the same complex.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Honeymoon and Wedding Packages - Are available. Please inquire for details.
Resort Location Map
Grand Palladium JamaicaMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
The Point, Lucea Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.