Grand Palladium Jamaica
- What's Included
- All Inclusive Features
We just returned from a glorious week at the Grand Palladium Jamaica. I messaged the resort one week ahead of time for a room request and to let them know it was our anniversary. We were delighted to find out upon check in that we were upgraded to an oceanfront room and given red vip bands.Our room was beautiful, clean and had an amazing view of the ocean. We were in Villa 17 which is one of the furthest away from the main building and pool but it was only a 5 min walk. The grounds and beautiful so we enjoyed walking around. Our room was cleaned every morning and our mini-fridge stocked regularly. This was our 6th all inclusive vacation and we found the food to be the best yet. The Buffets had an impressive selection and the food was always hot and delicious. We absolutely loved the unlimited Ala cartes with no reservations. I've always hated the whole reservation process...having to be at a certain place at a certain time. We often decided where we were going to eat as we were walking to the main building. Of the 7 restaurants we tried 4...Asian, steakhouse, Indian and Italian. We loved all of them and did thd Asian and Italian twice! We encountered a 45 min wait for the steakhouse but no problem mon....just took a seat at the bar for some delicious drinks until our beeper went off. Well worth the wait! I don't understand how anyone could complain about the food here.Pools were really nice and clean. I wish though that the would repair some of the little tiles that have popped off the bottom of the shallow areas....truly a slip hazard and should be addressed. Other than that the pool was awesome....not too cold as mentioned in other reviews.Staff......super friendly and professional.Free WiFi was fast but often lost connection.Overall we really loved this resort and plan to return as well as explore other Palladium resorts.
This resort was so much fun for my kids! After arriving at the resort and getting a room that was far away from everything (and had the wrong count of beds), the front desk was quick in obliging us with a room right beside the kids pool. The customer service at this resort was always very friendly front the housekeeping staff who greeted us everyday to the daycare teachers that would excitedly say hi to my kids when we would see them around. My kids loved hanging out at the kids play center and the teachers always made them feel welcome. The food in the buffet areas was average but was always well stocked and when I would ask the staff to get us some warm milk for my baby's bottle, they would have no hesitation in helping us out. My only issues that I encountered was with our room. The first issue we noticed was that in both rooms we got, neither of the fridges were really cold. The drinks were barely colder than room temperature. On the last night, after we had purchased some patties that we were keeping in the fridge to bring home, we finally called the front desk to have the fridge fixed. We should have called the first night but we didn't truly realize just how much of a problem this was until we noticed that we could actually smell the patties in our room. Once we made the call, the serviceman was quick to come with a replacement. Also, our shower door wouldn't close at first. We did make a call to the front desk the first night and had this addressed right away. The whole bathroom floor ended up flooding after our first attempt at a shower. smh... Then our toilet got clogged the very first time we flushed it. To be fair, we had just changed the baby's diaper and were trying to flush a rather large 'boom boom' from her diaper down the toilet when it clogged. But my main complaint about this was that if the room was equipped with a toilet plunger then we wouldn't have had to waste the serviceman's time with such a task. Lastly, the actual state of the room was an issue. First, there is a large white leather chair in our room that was so old that it left little white pieces of leather all over you when you sat in it. It was cracked and peeing all over. When I got home and was doing the laundry, I noticed just how much of that leather was all over our stuff! My kids loved laying in the sofa while watching their iPad. There was also mildew all along the bed skirting, some kind of smelly moisture behind the beds and sofa and cracking on multiple walls. We were also given Coffee cups and glasses but no coffee or teapot. One night my baby's diaper leaked and urine got all over the bedspread. I made sure to pile it on the floor so that housekeeping could see that it was dirty but when we came back to the room, I was disappointed to see that it was put right back on the bed. I could smell the urine on it. The lady who was on duty that day was apologetic and replaced it for us when I mentioned to her that it was on the floor because it was soiled. Although I realize that it would cost them more but it would just be nice if they would clean the spreads more often. When we first got to our rooms, the bedspreads smelled really musty. Luckily, I always bring a small bottle of Febrese with me so I was able to spray everything down to get rid of that 'old' smell. Overall the resort itself is beautiful at first site and tons of fun for the kids but the rooms were rather disappointing for a 'five star resort'.
Me and my husband stayed here 12th till 19 th April, we were in block 12, we had a Fabulous time, room was in a very good location near reception, the food was Fantastic, weather was fantastic too! The drinks were branded, great cocktails, it was our first visit to Jamaica but not our last, the hotel caters for all age groups, something for everyone, we ate in a few of the al a cart restaurants but the main restaurant was very good also, we made some lovely friends whilst here, thank you for a wonderful time xx
My boyfriend and I were looking to celebrate our anniversary/my graduation from graduate school at Grand Palladium, so we were hoping this would be a fun trip. It was indeed a beautiful resort, but we did experience some disappointments.Before we checked in, we were told we received a voucher worth around $1250 which could be applied to spa services, room upgrades, etc. There was no fine print, no special requirements, but when we asked about our voucher at check in, we were given a "coupon book." Of course the coupons had LOADS of fine print on the back of each one. In order to even use one, you still spend a ton of money on top of what you've already spent to get to the resort. The only coupon we used was a 100$ off a room upgrade, which was nice, but that was the ONLY one out of dozens. That was wildly disappointing and I don't think the resort should get your hopes up for $1250+ and then just take it out from under you unless you're willing to shell out hundreds of dollars after already spending thousands to be there.Also regarding checkin, we were hoping to get a bungalow to stay in, and after a long, long exchange with the employee at the desk, we were given the opportunity to look at the room we were intended to stay in, and an upgraded room. The room they took us to that we could upgrade to was not the bungalow as I requested, but I was tired of talking and wanted to get settled, so we settled for the suite. I checked to see if bungalows would be available ahead of time and I was under the impression there would be an available one.As far as the room goes, it was lovely. We upgraded to the Lady Hamilton side, which I highly recommend, but both sides are nice. We had two balconies which had gorgeous views. We experienced one issue with the jacuzzi which wouldn't fill up, but they fixed it immediately. The water was also off for a majority of a day, but luckily we left for an excursion that day so it did not bother us much. The food was delicious, and there are plenty of restaurants to choose from. Some have specific schedules with closed days, so be sure to check first at Guest Services. The hibachi restaurant is the only one that requires a reservation, which is helpful. Our favorites were Lotus (hibachi), the Indian restaurant, and the steakhouse. Great service at each place we ate, everyone was very friendly. Drinks were also some of the best we've had, and we've been to plenty of resorts. Ask for a Bob Marley, Dirty Banana, or a Mudslide. All delicious! Martin was one of our favorite bartenders, and Carlton was our favorite server. We wanted to order room service one night but no one answered, so I can't speak to that, but luckily the Sports Bar is open very late and the food is great. I recommend ordering food, because some of the buffet food left out tasted like it had been sitting for a while. The entertainment was also nice, they offered dance lessons and have a theater show nightly. There is always something to do. It rained every single day we were there, so we became familiar with the entertainment opportunities. I was disappointed that because of the weather we were barely able to go on the beach and we weren't able to do the watersports activities included in our package. The spa looks beautiful, but very pricey compared to others we've been to. The gym was also extremely well equipped, but I was not prepared to pay for that service, and decided not to use it. I was disappointed that I would have to pay to use a gym when almost any hotel or resort I've stayed at included a free gym.The pool is beautiful, and the beaches are also nice, but very small. You don't absolutely need watershoes but honestly I do recommend them. It was rocky and I noticed a few people getting hurt on the rocks.I noticed people complaining about how big the resort is and needing shuttles, but we walked everywhere and had no problem. If you have issues with walking or walking far I would just let them know ahead of time.Overall it was lovely, but I expected more for my money. I felt like I had to pay way more than normal for things I either paid less for at other places or did not need to pay for at all elsewhere. Even excursions were pretty pricey. It was a physically beautiful place with amazing service, probably the friendliest staff we've seen thus far. I would visit another Grand Palladium but not sure if I would go back to this specific one.
Me, my husband, and our 2 teenage boys visited for a week in April 2016. LOVED this resort. We were on the top floor on the Jamaica side. Grateful for the little bit of exercise the stairs offered! We loved "no reservations" at the a la cartes. We didn't mind waiting for a table and preferred the wait over being tied to a specific dinner time. We also liked the Palladium being on a private beach. We've been to Negril several times and didn't miss the lack of various sales people on this beach (we were constantly approached in Negril with offers to buy everything from drugs to souvenirs). We were so impressed with the vast restaurant choices. So much to do here too... loved Colony at the Beer Hut. We could not have asked for a better vacation and can't wait to return in July 2017. (We rarely return to the same resort...)See you soon Palladium friends :)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, International beer, 24 hours)
- Drinks at disco
- Pedal Boat
- Deep Sea Fishing
- Boat Cruises
- Exercise classes (Aerobics, Water aerobics)
- Daily activities
- Nightly entertainment
- 540 suites
- 3 Buffet & 7 a la carte restaurants (Italian, Asian, Mexican, Indian, Creole)
- Snack bar
- 12 Bars including Swim up bar, Beach bar
- Casino on site (fee)
- 5 Pools (including kids' pool )
- Spa (fee)
- Fitness centre
- Tennis courts
- Mini golf (fee)
- Golf course (nearby, fee)
- Shops (fee)
- Meeting facilities
- Medical service (fee)
- Free WiFi
Junior Suites include:
- 1 King or 2 Double beds & 1 Queen sofa bed
- Satellite TV
- Safety deposit box (fee)
- Wireless internet
- Hair dryer
- Coffee / tea maker
- Iron & ironing board
- Balcony or terrace
- Max occupancy 4 persons
For The Kids - Kids Club (4-12 yrs) and Kids pool.
Stay at 1, Play at 2 - All the guests staying at the Grand Palladium Jamaica Resort & Spa can use the facilities of the Grand Palladium Lady Hamilton Resort & Spa, located in the same complex.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Honeymoon and Wedding Packages - Are available. Please inquire for details.
Resort Location Map
Grand Palladium JamaicaMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
The Point, Lucea Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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