Hilton Rose Hall Resort & Spa

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Our Opinion

The Hilton Rose Hall is a great family resort for travelers looking for plenty of activities and things to do. The staff at the resort are incredibly pleasant and make a great effort in getting to know their clients. The resort is also most noted for its pools and water parks. Some parts of the waterpark are fashioned with waterslides, making it perfect for kids. There is also a great beach area with plenty of activities to do.


Overview

Hilton Rose Hall Resort & Spa sits on a magnificent beach and boasts the wonderful Cinnamon Hill 18-hole Ocean Championship Golf Course designed by Robert von Hagge. The resort also has Sugar Mill Falls, a fantastic water park and a terrific place for the entire family.

Location: On the beach, 20 minutes to Montego Bay, 10 minutes from the airport.


tripadvisor Traveler Reviews
  • Tate W : Detroit, Michigan
Nice, average all inclusive

Nice, clean, comfortable rooms. Only one beer selection, red stripe. Nice variety at buffet. My internet was down while I was there and was not fixed during my stay. There was also some construction down on beach which made laying out on beach not real desireable. Overall, a decent all inclusive but it must be priced right!

  • roccob724 :
Bad experience

The staff was what made my stay worth staying. Pleasant people and helpful. The rooms and amenities made me want to leave. Nothing to do when it rains. Upgraded to a suite and found ants multiple times. The managers didn’t seem to care.

  • :
Great

The Hilton's was great I went there with family and friends the food was good and the beach was good, the water slides were great and the lazy river too, the staff was great also. The pizza and the frozen juice was good

  • slhb : Westerville, Ohio
Not as expected via these reviews

Family of 4 (12/16yr old kids) visited 12/22-12/28 as both a Christmas present and daughter’s sweet 16. Booked in July 2017. We travel an average of 3x/yr internationally and use reviews as part of our process of choosing a new location so I will share our experience that makes me rate this Hilton a 3*. First and foremost, the social media FB contact was very responsive to messages and giving information on who to reach at the resort. 5* to her (Chrisann i believe). I had called before arrival to reserve cabanas for the week and to also set up restaurant reservations. We were able to book the cabanas but were informed reservations were not available until we checked in. I highly recommend booking the waterpark cabanas if you need shade. We initially booked half a week waterpark and other beach. The beach cabanas have no shade. They are open pergola structures and it is very windy. We cancelled those and took the waterpark cabanas for the week. The beach does offer amazing thatched palapas which are free and mostly unused when we were there so we did get to enjoy using those for beach time. The beach adjacent to the waterpark is stacked like sardines so keep walking past the pizza place to the gorgeous beach area. This is also where the jerk chicken (Mark) and juice bar (Shanta) are located. Both are must stops. Back to check in. We arrived at 4pm and gave our name. We were immediately ask to step aside and told the manager needs to speak with us. The 2 bedroom suite with living room and kitchen we reserved and paid for in advance was oversold and they could only put us in a regular room with 2 queens. I asked why we were not contacted in advance to let us know this we were just told the resort was oversold. My husband is also a Hilton honors member traveling frequently for business so they certainly had our contact information. As we are dealing with this disappointing situation, my husband makes note he is not feeling well suddenly and needs to lie down. He and the kids go to our room on the 7th floor as I make restaurant reservations which if you remember back to the beginning of this review I was told they could only be done on arrival. Of course, Seaside Grill which was our main restaurant choice was not available for our entire stay. The disappointments kept coming. Husband ended up being down with Influenza for the entire trip. We weren’t able to have our room cleaned as he couldn’t leave it. Room service is at a cost not free like every other AI we have visited. To make matters worse the buffet has “No Take Out Food” signs everywhere. Ironic that I spent 9k to smuggle a banana and toast out of the buffet. Dennis the manager at the buffet was a huge blessing. I told him of my husband’s issue and he had room service deliver 12 waters to our room as I was having difficulty getting bottled water anywhere. The manager was able to get the connecting room for my children the next night. Thankful to get them away so they didn’t get exposed any more. However definitely not the suite set up we paid for. Housekeeping was great about leaving towels for us and toiletries as requested. These are Peter Thomas Roth products which are good quality. They don’t provide the orange body scrub that is standard at other Hiltons. The service staff were all very polite. They really helped bring up their score and hopefully they are being tipped well (we did). The shows are very small with only about 20 chairs set up. Not a normal AI experience. The teen club is small and dark and no one was ever there. I tried to book our included tours but was never able to make contact with the representative. Concierge just kept saying try back later. Plan on one hour max if you take the shuttle to the shops. Feel free to read my other reviews on TA. You will see I score high on most resorts. This is not a resort we would return to. We have been to Jamaica 3x and will return again for the great weather and people.

  • :
Good hotel but poor variety on buffet

I have just come back from a weeks holiday in Montego Bay. It was my first time in Montego Bay.My first impressions on the hotel upon arrival were good. The reception staff were polite and efficient with the check in. There was a great view of the sea.The room we had was well presented and clean. Good partial view of the sea. Opened the balcony door to confront disappointment as we had some huge bloody generator burring away. To be fair we were out of the room for most of the day so it did not bother us and of a night the door was shut so we never heard anything.The staff were pretty hit and miss in that some came across as very blunt whilst others were at the other end of the scale and were bubbly. However the blunt ones were very easily converted with the colour green in American dollars!!!! The other slightly irritating thing was that there must be a Hilton policy whereby staff can't take cigarettes from guests. This was clear as a number of staff...mainly from the pool area were constantly poncing cigarettes but insisted that it was done in a sly under hand way just in case other staff saw!The biggest let down for the hotel was the buffet. The choice was VERY poor. There were no more than a few dishes to choose from. I expected a lot more for the price we paid. I have stayed at a few spit and saw dust hotels in Egypt in comparison to this Hilton hotel but they had vast more choice in comparison to the buffet. Yes there were a la cart restaurants to go to but again to reiterate the buffet choice was very poor!!!!It sounds like I am having a complete moan about this hotel but I'm not. All the above I can live with EXCEPT the buffet.....if I did not say already...it was VERY poor in choice!!!Overall it was clean with a great position. They just need to sort out the buffet!!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, lunch and dinner daily
  • Snacks
  • Snorkeling
  • Windsurfing
  • Kayaking
  • Sailing
  • Tennis
  • Volleyball
  • Aerobics
  • Fitness centre
  • Sugar Mill Falls Waterpark
  • Live entertainment daily
  • 488 rooms in two 7-storey buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants
  • 6 bars including Swim up bar
  • Disco
  • Sugar Mill Falls Waterpark including jacuzzi hot tubs, waterslide & meandering lazy river
  • 3 outdoor pools
  • Jacuzzis
  • 18-hole golf course on-site
  • Tennis courts
  • Boutiques
  • Fitness centre
  • Spa
  • Beauty salon
  • WiFi in lobby

All Accommodations include:

  • 1 king or 2 queen beds
  • Air conditioning
  • Satellite TV
  • In-room movies (fee)
  • Coffee/tea maker
  • In-room safe
  • Iron and ironing board
  • Full bathroom
  • Hairdryer
  • Private balcony or terrace
  • WiFi internet (fee)
  • Max occupancy 3 adults or 2 adults and 2 children

Standard Resort Rooms include:

  • Garden view

Superior Mountain Rooms include:

  • Partial ocean view

Deluxe Ocean Rooms include:

  • Ocean view

Kids Deal - Children 5 and under stay and eat free.
Kids Free offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Mini-Club for children from 4 to 12 years old from 9am to 4pm.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Golf Package - Golf packages available, please inquire for details.

Resort Location Map


  • Hilton Rose Hall Resort & Spa
    Montego Bay,Jamaica

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hilton Rose Hall Resort & Spa
Rose Hall Rd, Rose Hall, Montego Bay 000000 Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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