Hyatt Zilara Rose Hall
- What's Included
- All Inclusive Features
Just back from an amazing mini-vacation to the Zilara Hotel. This was our 2nd Zilara experience and we liked this one even better. To be fair, my review is exclusively about the Hotel and the great service and nothing about Jamaica, since we never left the hotel grounds in 4 days. We thoroughly enjoyed our stay in every regard. The Rooms were updated, clean and I appreciated the room upgrade. While we were in building #1, I later discovered that building #4 has better rooms and nicer views. Thanks to Tiffany who was kind enough to arrange a changing room for me on my check out day! I did feel that the room A/C was a little less efficient than it should be but the hotel is older.The pools and grounds were lovely. We appreciated the different options. Loved the warm water and thought the chairs were comfortable. We did not think the beach was anything to brag about so keep in mind its all about the POOL at this hotel. Cocktails were good but not great. Pool side cocktails were a bit underwhelming. Pretty mass produced. My only suggestion is that the staff learn how to make a real Mai Tai based on the original recipe and stop serving that silly Caribbean version that no one has ever heard of. ON the flip side we discovered a great bar near the front lobby and the team there makes better drinks from scratch! Thanks to Stephen and the other young lady Rashinda?? Good job!We dined at multiple restaurants while staying there. For Breakfast the ChoiceZ buffet is the only way to go if you are true breakfast lover. Its not necessarily about the quantity, its about the selection and it was Terrific!!For lunch there are also many options but we loved the Barefoot Jerkz walk up restaurant where the place was serving the best jerk Chicken and Ribs in the world! No exaggeration! The person cutting up the food was also wonderful.For dinner we dined at the Brazilian, Italian and French restaurants. All were good! Of the 3, there is no question that the French option was tops. food was excellent and well prepared. Robert our server treated us like family. We also felt that all the complimentary wine options featuring Spanish wines were more than adequate and not necessary to buy-up to other wines and waste money.The hotel gym was excellent and almost nobody using it when we were there. What a great feature!every night there was some entertainment, most of it at the nearby Ziva hotel. We skipped some of it but on Sunday night, one of the most terrific female vocalists performed near the lobby at 8:15 PM and she started our 1st night off with a bang. Wow, what a talent.The hotel shuttle service worked great and was pretty well organized. We would have preferred a 15-20 min wait in the welcome lounge at the airport instead of a 30 minute wait but maybe it was a busy day? We were forced to use the lounge's selected porter instead of toting our own bags and then he hit everyone up on the bus for a tip which was not too cool! Did not like being set up but I still gave him a few bucks.While we were at the hotel, we needed assistance on 3-4 occasions for something not quite right. No big deal, just little stuff. every since time, when the matter was resolved, the hotel staff ( Nicole) called us to make sure we were happy. The staff, many of whom were former Ritz Carlton employees were on top of their game. We loved the service and kindness of the employees. We wish to compliment the Hotel management for the great training and we appreciated what seemed to be a very high staff to guest ratio..If you are looking for a great all-inclusive experience I strongly recommend this hotel. you are not going to regret it. Especially if you are looking for adults only option, this place will fit the bill and not overrun with young 20-30 something partiers but a nice mix of younger and middle aged guests from all nationalities.
I stayed at the zilara hotel for the 4th of July the hotel is amazing the food is great. I stayed in a swim up room which is one of the suites that has a pool on the patio. My only complaint is the last day of my stay cut my foot open inside the swim up pool cause there was a stem from the champagne glass in the pool the staff was very efficient with aiding my room but no offered me any compensation or anything which was very disappointing. But overall the hotel is nice the staff is friendly and the food is great
First time to an all inclusive. There were plenty of options and food and drinks were easy to get, lots to choose from. Would go back again. With the two facilities connected and access to both we had many different choices for food and entertainment. The kids band on Tuesday, our first night, was just the beginning of great nightly entertainment.
Food was good, staff friendly, and overall resort was very nice.We stayed in building 1 which was one of the older buildings and had a basic king size room overlooking the zilara pool. We had very little view of the ocean, if any, but it was still nice looking out onto the pool and resort. There was only one chair on the balcony so we had to bring the other one from the room onto the balcony, since one was never delivered after asking the front desk. There was also a small table on the balcony but no couch/lounger as they have in the new building. The new building may be only suites but not sure. The bed itself was comfortable and the room was cool. There was no AC in the bathroom but it never felt too hot. Housekeeping did a good job with he room although one day the room was never made so we had to request it before going to dinner. We were told it would be done within the next 1 hr and 45 min and it was done when we got back to the room. We put a towel on the floor by the door to block out the light and any extra noise from the hall. Otherwise it was quiet in the room. There was a big tv in the room and it had a bunch of satellite channels including news, hbo, and others. We ate at the di roza twice, urban heats, and blue grill by calypso. Di roza was our favorite since we like Italian, however it was very noisy inside and there was no outdoor seating. We enjoyed the pizza (the margarita, but the cheese on the pepperoni pizza was not very good), the gnocchi pesto, lasagna, and melissa salad. The calamari was very tough and he dessert was ok. If you like tiramisu it was good. The grouper at calypso was excellent and the seating near the ocean was very nice. The food at urban heats was good and the chocolate dessert, a skillet brownie with chocolate sauce and vanilla ice cream, along with the cheesecake, was good. There was a different kind of cheesecake at most places in the resort and it was good. We would occasionally go to choicez for dessert after dinner but otherwise did not eat the food there. Sweet bites had good desserts such as brownies, great chocolate covered rumballs, fruit tart, and other cookies, chocolates and goodies.The drinks were all good. They had Appleton rum (local) which was standard for most drinks. The bartenders were all good especially the ones at the zilara pool bar. Tipping is not required but always helps to get better service and stronger drinks at the bars. The beach was nice. It is not the nicest beach around as other people have said but we still enjoyed swimming in it. The zilara side is a bit rocky and has some seaweed but if you most swim and not walk and avoid the seaweed areas, it is fine. The best beach we found was the one to the left of the gazebo when facing the ocean. This beach had no rocks and was nice to swim in. The other Ziva beach to the right of the gazebo when facing the ocean also had no rocks but was kind of shallow and felt too closed in. We felt the one to the left had more ocean water entering the area and was therefore more refreshing.The one other beach was where the boats go in and out of. I tried windsurfing there and unless you go kind of far out, the rocks and swimming area get in the way. Also it is shallow and rocky even past the swimming area and rocks so not too conducive to falling in the water there unless you are good at windsurfing :). There is also a small current that you need to watch out for as well when boating but it is not an issue when swimming. All in all, we enjoyed the beach but would prefer others like those in Cancun and Aruba.The entertainment was overall pretty good. Our favorite was actually the night they had a band playing reggae and a few of the hotel staff dancing with the band. They were excellent, such beautiful dancers, and it ended up morphing into an impromptu dance lesson for the guests. That was lots of fun. We also enjoyed the cabaret show. This was our first time at an all inclusive so we cannot compare to others. We liked the resort and would recommend it to others that would like to visit Jamaica for an all inclusive experience.
Beautiful hotel with very attentive staff. Any problems we encountered were dealt with so swiftly it is indeed a credit to the establishment. Thoroughly enjoyed the food. Massage was awesome. Definitely recommend it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and Dinner daily
- Snacks available at lounges and bars
- 24-hour room service
- Unlimited alcoholic and non-alcoholic beverages
- Non-motorized water sports
- Outdoor tennis
- Beach volleyball
- Unique daily and nightly activities
- Live performances, music and shows
- Beach chairs, pool chairs and towels
- Pool and beach waiter service
- Basic Wi-Fi internet access
- Exchange privileges including restaurants and facilities at sister resort Hyatt Ziva Rose Hall (within complex)
- 234 suites
- 9 Restaurants
- 9 Bars
- Fitness center
- Tennis court
- Beauty salon
- Car rental
- Currency exchange
- Laundry and dry-cleaning
- Medical services
- Gift shop
- WiFi access
- Meeting facilities - 40,000 sq ft of meeting, event and reception spaces featuring breakout rooms and ballroom
- King size bed or 2 Double beds
- Handcrafted furniture
- Bathrooms with shower and double whirlpool tub
- Bathrobes and slippers
- Iron and ironing board
- Hair dryer
- Air conditioning and ceiling fan
- Refreshment center stocked daily with water, beer and soft drinks
- LCD satellite TV
- Alarm clock with MP3 player dock
- DVD/CD player
- Work desk with desktop lamp
- Furnished terrace
- Occupancy : 2 adults
Resort Location Map
Hyatt Zilara Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Rose Hall Road, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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