Hyatt Zilara Rose Hall
- What's Included
- All Inclusive Features
Stayed here with my wife for our wedding anniversary. Had a beautiful suite that was upgraded for us. Room was new and modern with a great view. Overall the property was well maintained, clean and had plenty of places to go. There were several lounge chairs that were broken or ripped on the beach. The beach itself was clean and you could see the staff tried to keep it clean, I did find the ocean very rocky with a lot of seaweed in it as well, water was very warm which was something I enjoyed. Food at the resort was good, jerk chicken was excellent and the restaurants had good variety. Pools were nice and at some times they played music and got a good vibe going. Overall my biggest disappointment was the staff. I felt as if I was bothering them if I had a question or needed something. Very few of the staff looked at me, rarely smiled and made me feel uncomfortable asking for anything. That’s not to say everyone was like that but I would say 8 our of 10 were unfriendly, unhappy, rude and didn’t seem like they wanted to be there. The one person who did stand out positively to me was Floyd at the concierge, he was very helpful and always made us feel welcome. We went to the ziva side as well and saw the same poor service. It’s hard to have a bad time at a resort on the beach, but I don’t think I would go back to Jamaica. I’m a Globalist and been to some top notch Hyatt resorts and unfortunately this isn’t one of them. There are better places in the Hyatt brand to visit then this resort. The potential is there, but it’s not being executed on.
Recently got married but had to go straight back to work so my husband and I decided to use the recent local holiday and take a mini honeymoon (we are Jamaicans).Price was good and we were all excited, the checkin was smooth, staff is extremely pleasant. We got a room upgrade which was nice.Got to our room and it was awesome, the rooms are very nice but we did have a soaking tub that was dirty.it was cleaned promptly after informing them but that night we had no ac and after a technician came at like 1 am it couldn't be fixed till the next day so it meant sleeping in the heat.We went to eat at horizons and the food was really good but I got a dirty glass and after requesting a new drink and waiting, we finished eating and left before it even came.The hotel grounds are immaculate, however the property is huge and everything is really on the ziva side with a long walk unless you constantly sit and wait 5-15 mins for a cart to drive you across.All the restaurants were good staff was good place was clean. Night life is non existent, the shows were not good and after waiting every night with a beeper to get a seat in a restaurant we never caught the beginning. We head to the bar at zilara at night and the dj was good but he literally unplugs the music with no warning at 11 sharp. After that the hotel is died for the night which was just a turn off. The daytime entertainment at zilara almost didn't exist not much to do there in terms of pool games or interactive things like the other resorts we visit. Seems like the ziva side is better. The beach is also not great, sand is nice but after bruising my foot on stones twice I gave up and stuck to the pool.If you are looking just to relax and do nothing and go to sleep early it's gonna be great but for people that like to have fun and look forward to the nightly shows and things to do it may not be a great choice.I must say again through that it was the most friendly and pleasant staff and best tasting food I have had at an all inclusive in a while ( Italian and steakhouse are the best)
i paid for 2 day pass to attend a wedding,what a large place, the outside gardening is a well kept,the wedding cerrimonies was on the balconie of the fourth floor,with the view of the ocean, this was beautifull.could not be better. but then came the reception down at the floor level, this was cheaply done, after paying $250. for day pass for two,the guest were secluded to little corner of the place,this was very cheaply crafted.
I took a birthday trip my girls, and this was our first time visiting Jamacia. Hyatt Zilara was just FABOLOUS from the time we arrive until the end of our stay!! The customer service is consistent and A-1 at all times, the beach was clean and just beautiful, along with the daily activities that made your stay here worth every penny!! How can I forget the best part food and drinks were on point no matter the time of day it was, Winston the butler was Phenomenal and very Professional gave us a lot insight and history about the resort with his Superb customer service daily was exceptional. We will definitely be back, thanks for making my b-day GRAND!!!
We were given a different room than we reserved- away from our adults only wedding party- facing the family section. TV didn't work for 50% of our trip. No towels. Had to either call or chase the maid. But the pools and grounds are lovely
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and Dinner daily
- Snacks available at lounges and bars
- 24-hour room service
- Unlimited alcoholic and non-alcoholic beverages
- Non-motorized water sports
- Outdoor tennis
- Beach volleyball
- Unique daily and nightly activities
- Live performances, music and shows
- Beach chairs, pool chairs and towels
- Pool and beach waiter service
- Basic Wi-Fi internet access
- Exchange privileges including restaurants and facilities at sister resort Hyatt Ziva Rose Hall (within complex)
- 234 suites
- 9 Restaurants
- 9 Bars
- Fitness center
- Tennis court
- Beauty salon
- Car rental
- Currency exchange
- Laundry and dry-cleaning
- Medical services
- Gift shop
- WiFi access
- Meeting facilities - 40,000 sq ft of meeting, event and reception spaces featuring breakout rooms and ballroom
- King size bed or 2 Double beds
- Handcrafted furniture
- Bathrooms with shower and double whirlpool tub
- Bathrobes and slippers
- Iron and ironing board
- Hair dryer
- Air conditioning and ceiling fan
- Refreshment center stocked daily with water, beer and soft drinks
- LCD satellite TV
- Alarm clock with MP3 player dock
- DVD/CD player
- Work desk with desktop lamp
- Furnished terrace
- Occupancy : 2 adults
Resort Location Map
Hyatt Zilara Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Rose Hall Road, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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