Hyatt Zilara Rose Hall
- What's Included
- All Inclusive Features
We enjoyed our stay at the Hyatt Zilara. We were upgraded on arrival from a Junior King suite to a Oceanfront king suite. Amazing view. Grateful for the upgrade. The room was nice but not as luxurious as I thought it would have been considering the price and being in the new building. Some of finishes and details were rushed and not as seamless as they should of been. But overall, the view is was made the room worth it. I would stay again, but probably on the Ziva side. There are a lot more activities and entertainment on that side, so trekking over there multiple times a day can become bothersome. Not a lot going on at night but we did enjoy the aquatic dancers show on the Zilara side and the Michael Jackson show on the Ziva side. The food and drinks were good. I really enjoyed the Smoothie Shop and the Coffee/Ice shop. There is a jacuzzi located in the back of the spa that is secluded but open to everyone. It is also shaded and has an ocean front view. For excursions, we went off property to Kelly's Water sports located at Sunscape for parasailing and that was an amazing experience! Also went to Green Grotto Caves, that was ok. The property is impeccably clean and beautiful. The staff were friendly and the maid service was excellent.
I stayed at the Hyatt Zilara from November 19-23 and loved every moment of my vacation! I am a self-professed hotel snob and love a great resort. This was my 4th time in Jamaica. My previous stays were at the Iberostar Suites (once) and the Iberostar Grand (twice); the most recent visit being last year at The Grand, which was amazing as usual! This time, I decided to try a different resort and was initially considering Secrets, but was a little hesitant because of the bathroom set up, so I settled on the Hyatt Zilara. I must admit that I was a little anxious after reading some of the reviews; however, I realized that many of the negative reviews came from those who stayed in the older buildings, so I upgraded by room to assure that I was in the newer building (4). I loved, loved, loved the layout of the room, especially the bathroom. The only thing I did not love was the lack of drawer space. Instead you had shelves to store your things, which can get a little messy. It worked and would not deter me from this resort. The customer service is hands down the best! There was absolutely nothing they did not do to accommodate our requests during out stay. So, I wanted a coconut opened, so I can drink the water. Guess what? They did it! Of course, I tipped them for their service, but it was the fact that they were willing to honor my request. There are so many amazing people at Hyatt Zilara including the pool butler, beach butler, and housekeeping, but I have to acknowledge Vishal. He was awesome during our correspondence prior to the vacation and was even more accommodating once we arrived. Some restaurants were better than others. We ate at the Italian twice during our 4-night stay:) I loved the pizza and ate there two nights in a row. The French restaurant gets consistently positive reviews, but it was not my favorite. The Horizon Grill was also really good. I also enjoyed the little bar on the Zilara side where you can get smoothies daily- such a nice touch. The cafe on the Ziva side that serves ice cream and coffee drinks is also really good. The outdoor space is so relaxing especially in the evenings. I am an educator and needed a nice, relaxing trip to finish out the semester, and the Zilara provided that and more. Some of my family, friends, and clients (I own a travel agency) were so encouraged by my pictures and review of this resort, that they have already began requesting quotes for a vacation. I also will be visiting again next year during my Thanksgiving break, but this time I am bringing my mother and her sisters. Pray for me:)The only thing that I would highlight, not as a negative, but more as an observation is the lack of entertainment on the Zilara side in the evenings. It appears that the action is on the Ziva side, which is not necessarily a problem, but because the Zilara is adult only, I thought it would have more action. Once I realized this, I just made sure in the evenings, I checked out the happenings on the Ziva side, which was not hard to do since many of the restaurants are on that side. If you are considering this resort, just book it! It is just that awesome!Sylvia
I traveled there as a solo female for my birthday. at arrival at airport, there is an office where they "pre-register" the guests for transport to the hotel. very nice and new, friendly staff. I told them I was there for my 60th birthday. a bottle of champagne and cake was delivered to my room. they also upgraded my room to a suite.every detail was attended to everybody nice and right there to help and clean up.the only problem:I was on the third floor directly above the lobby/reception area. at night there was a cafe that played booming music until nearly midnight. I complained a few times and realize I should have asked them to change my room.I wanted to sit on the balcony overlooking the beautiful ocean view with a glass of wine in the evening but could not because of the noise. Even inside the room with the door closed I felt and heard the booming. I had wanted to see the haunted house Rose Hall. The concierge told me that the tour was a 6:00 in the evening and since no one had signed up it would not go. I came to find out later when it was too late for me to go that that was NOT TRUE! I could have called a taxi any time up to 9:00 to take me over to see it. This was the top item on my list of things to do and ended up not as I was misinformed and I had no more time left.
We just left the Hyatt Zilara Rose Hall and had a great time! My wife and I joined another couple (all about 35 years old) and really loved it. Here is the scoop on the staff you want to get to know:-From the Zilara Pool BarAndrae, Oshane, Rodney, Tashaea, and Kenroy were amazing bar tenders and waiters. They don't just serve drinks but interact and make the while experience that much better-The French restaurant Petit ParisDevon and Basil were our waiters there and they great! Basil even rocked out a full on solo ballad for the entire restaurant just to add something special to the night.-General StaffOmar was an event coordinator that we got to know. Very talented and would take the time to chat just for the fun of it. Little things like this make the place very personable and add character.Antonio from the bell service was great in helping us coordinate taxis and going out of his way to make sure everything was organized for us.From the Brazil Restaurant-Jeovannie was our waiter here. He seemed pretty junior but did an amazing job despite it. He took the time to remember each of our names which we noticed as a special extra touch. He is going to be a great waiter.Overall the food was excellent all over the resort. The pools and facilities were extremely clean and the staff overall was awesome. I don't think I'd get the swim up room again as it was small even though we paid a premium for it compared to our travel companions who got the garden view room and it was twice the size and updated. Even so we loved it there and would highly recommend.
Our girls getaway trip was spent the Saturday following Thanksgiving and it was a wonderful start to the upcoming hectic season of Christmas! The property was absolutely beautiful! From the rooms to the lobby to the pool, it was picture perfect. The landscape was very elegant with beautiful exotic plants. There were plenty spots on the property that we discovered around every corner. You could be secluded or you could be in the center of activity! The beach was somewhat rocky but we found that if you went closer to Ziva, the beach was more sandy. Zilara was very quiet when the sun went down which was conducive to relaxation. We stayed on the beach during the day and had the pleasure of Brandon serving us food, drinks and even making our spa appointments. Saiqa was also attentive to our needs on the beach! Superb beach service! The spa on the beach was fabulous! It had a huge hot tub overlooking the ocean and the massage was fantastic with the sound of the ocean and the trade winds blowing.The spa inside Ziva had a very small plunge pool with a sauna and steam room. Petit Pariz & Calypso was by far our favorite restaurants! Our Parisian experience included a 7 course meal along with a fantastic martini bar and the waiter Bush singing to us after the meal. Wonderful Jamaican hospitality!!!!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and Dinner daily
- Snacks available at lounges and bars
- 24-hour room service
- Unlimited alcoholic and non-alcoholic beverages
- Non-motorized water sports
- Outdoor tennis
- Beach volleyball
- Unique daily and nightly activities
- Live performances, music and shows
- Beach chairs, pool chairs and towels
- Pool and beach waiter service
- Basic Wi-Fi internet access
- Exchange privileges including restaurants and facilities at sister resort Hyatt Ziva Rose Hall (within complex)
- 234 suites
- 9 Restaurants
- 9 Bars
- Fitness center
- Tennis court
- Beauty salon
- Car rental
- Currency exchange
- Laundry and dry-cleaning
- Medical services
- Gift shop
- WiFi access
- Meeting facilities - 40,000 sq ft of meeting, event and reception spaces featuring breakout rooms and ballroom
- King size bed or 2 Double beds
- Handcrafted furniture
- Bathrooms with shower and double whirlpool tub
- Bathrobes and slippers
- Iron and ironing board
- Hair dryer
- Air conditioning and ceiling fan
- Refreshment center stocked daily with water, beer and soft drinks
- LCD satellite TV
- Alarm clock with MP3 player dock
- DVD/CD player
- Work desk with desktop lamp
- Furnished terrace
- Occupancy : 2 adults
Resort Location Map
Hyatt Zilara Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Rose Hall Road, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.