Hyatt Zilara Rose Hall
- What's Included
- All Inclusive Features
Overall it was an amazing property where we felt very safe, very respected and enjoyed on every level. 98% of the staff was friendly and accommodating, the only people we had issues with were a few entitled americans being rude to the staff. Coffee was awesome, drinks were impressive and prepared quickly. If you are looking for a quiet couples retreat, try Sandals, but you will pay 2-3 times as much (btw we love Sandals resorts). Here are a few notes off the top of my head. Feel free to contact me fix you have any specific questions or want any recommendations. 1. Tipping was at our discretion and zero pressure. We tipped $1-2 every few drinks we were brought, and $5-10 at meals if we felt the waiter was above par (most were).2. We did the ATT traveler plan for $10 per day, which was extremely helpful and used our phones like we were back home with very minimal service issues.3. Swim up rooms were somewhat misleading, we did not get one, and glad we didn't as only about 30% were actually attached to the main pool, others had small pools for 4-6 rooms to share. Not an issue, just pointing it out if you go for one.4. We hired a private driver recommended by a friend and would highly recommend him. We left clothes, towels and cameras in his van when we didn't need them and never felt there would be an issue. He became our security guard when the locals got too pushy. If you want his contact info, email me directly and Ill send you his number. Well worth it.5. Few comments about the hot water not being hot on previous posts - it definitely varied throughout the day, but was always warm enough for my liking. My wife who likes "skin removal" hot, was not always impressed, but it was not a deal breaker.6. We brought water shoes per some earlier posts that I never put on, but my wife did. Some areas on the beach were quite rocky, and others weren't as bad. You can get them for $10 on amazon in any color you can imagine. 7. Ricks Cafe in Negril was my favorite place and will be on my to do list every time we come back. Worth the trip, worth the tourist trap prices, worth testing your manhood to see if you can jump off the 35foot cliff (after the mandatory 25 footer first). Still sore for the record 3 days later, and I landed all my jumps perfectly. 8. Bring a small waterproof wallet/bag/phone case so you can keep things on you during any wet activities. I doubt we would have had ANY issues leaving things at our spot, but made me feel better knowing the opportunity wouldn't present itself.9. Chairs on the beach and pool definitely fill up quick so you will need to throw a towel and book on a set fairly early (people start reserving them at 7ish). If you are looking for beach spots and your hangover forced a late morning, go to the far left side in front of the massage rooms. There is a roped off area, but it is more of a visual deterrent to give the massage guests a place, however it is NOT restricted, so head over there and enjoy.10. Hyatt has a clubroom at the airport but you still have to pay for shuttles to and from the airport. I think the MoBay Club has shuttles, but also meets you right as you get off the plane and helps expedite customs. So if you are in a super hurry, OR know you are going at a busy time, make the reservations with them and you will be wisked away quickly. I think the Hyatt price was $30 per person and their price was $80 round trip.
My sister and I were at this resort early Jan. We arrived in the evening and everything appeared fine in the hotel. After checking into our beautiful ocean view room, we went for dinner at the buffet. This is the problem: the food was subpar, and did not meet the expectations one would expect from a Hyatt resort. Okay, so this was just the start of many. After exploring the very beautiful (but poorly lit) grounds, I had to use my phone flash to see We decided on coffee and light pastry in our lobby before heading up to our room. The coffee was just okay, but the problem was with the sweets. There was so much condensation within the case, most of it was inedible. Once in our room, the bed was the best part, so comfy, the sheets tightened to the mattress, and the duvet was like sleeping on a cloud.However, the shower was cool everytime I used it after the first night. What was up with that? The beach was The worst I've ever been too, so so rocky, I fell down and had a very difficult time getting up. We stayed by The pool for the rest of our vacation, which was fine, but I would prefer being at the beach. The service overall was pretty good. The pool/wait staff were great and attentive. I've been to other inclusives where I personally feel were superior to this place. There was one standout restaurant that I have to mention, and that would be the French property on site. Service and food was outstanding, as was the violinist. Also,I have to mention the bakery on the Ziva side, again, meh, and the girl was rude and didn't seem to like her job.If subpar food at a huge expense is not for you, I would recommend a different all inclusive resort.
When we first got to our room the A.C. controls were broken. Someone came in and "fixed" it but only turned it on. If we tried to change the temperature in the room the whole control panel broke again. Our bathtub plug was broken by the staff after turn down service filled it. It was never fixed after requesting it get fixed. The location of our room 1202 was in the zilara side but overlooked the ziva pool. I was very disappointed with this since we were on our honeymoon and specifically booked the adult side because we were there for our honeymoon. You need to specify on your website between this because I felt this was very misleading and would not have spent the extra money we paid. The positive to our trip was the wait staff were wonderful and very attenrive!
We had a butler 1 bedroom suite which was very nice and large. Very accommodating staff....incredibly friendly ......The staff loves what they do, the food is excellent.....There is almost nothing the staff wouldn't do for you. If you are a liquor snob....you will be let down and need to bring your own high end liquor. Otherwise incredible vacation!
Do not stay at this hotel. My husband and I were in the phone begging them to cancel our hotel room because of the state of emergency in Montego Bay and they insisted on only giving us half of our money back. We will lose thousands of dollars if we cancel this vacation, or we can go to a city where there is a state of emergency because of rampant crime and murders. There was no sympathy whatsoever. They only care about their bottom line, not the safety or sense of well-being of their guests.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and Dinner daily
- Snacks available at lounges and bars
- 24-hour room service
- Unlimited alcoholic and non-alcoholic beverages
- Non-motorized water sports
- Outdoor tennis
- Beach volleyball
- Unique daily and nightly activities
- Live performances, music and shows
- Beach chairs, pool chairs and towels
- Pool and beach waiter service
- Basic Wi-Fi internet access
- Exchange privileges including restaurants and facilities at sister resort Hyatt Ziva Rose Hall (within complex)
- 234 suites
- 9 Restaurants
- 9 Bars
- Fitness center
- Tennis court
- Beauty salon
- Car rental
- Currency exchange
- Laundry and dry-cleaning
- Medical services
- Gift shop
- WiFi access
- Meeting facilities - 40,000 sq ft of meeting, event and reception spaces featuring breakout rooms and ballroom
- King size bed or 2 Double beds
- Handcrafted furniture
- Bathrooms with shower and double whirlpool tub
- Bathrobes and slippers
- Iron and ironing board
- Hair dryer
- Air conditioning and ceiling fan
- Refreshment center stocked daily with water, beer and soft drinks
- LCD satellite TV
- Alarm clock with MP3 player dock
- DVD/CD player
- Work desk with desktop lamp
- Furnished terrace
- Occupancy : 2 adults
Resort Location Map
Hyatt Zilara Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Rose Hall Road, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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