Hyatt Ziva Rose Hall
- What's Included
- All Inclusive Features
Location: Beachfront at Rose Hall, minutes from the airport.
We were at Hyatt Ziva Rose Hall for a destination wedding, and it was one of the most beautiful weddings I have ever attended. The resort has beautiful facilities, delicious food, and the friendliest staff. We were very happy with our trip, and hope that we can go back someday.
Very pretty property. Beach is small but adequate. Shaded 'cabanas' cost a lot of money per day. Staff is exceptional. Many food options but most are mediocre, yet the buffet with so many options was my favorite. While few things were outstanding, it was always good and the options plentiful.Entertainment was just okay and more night life would have been good. More activities that draw people together may have been helpful vs. attracting about 10 people at the pool at any time.Accommodations were good although room lighting was weird. Closet space plentiful and little terrace was nice. Perhaps more signage would have helped and some 'little' things like telling people that the main lobby is actually the 3rd floor. Easy to get lost until acclimated.
Everything was inclusive and everyone was friendly. The bartender Nickolov was great and had good conversations with him. Kelly Ann the aqua spin instructor was super fun and entertaining. Both were helpful among others! Only thing "wrong" was many of the times and locations advertised on the room TV were off so it is always a good idea to ask someone and don't rely on the TV schedule for events! We might be going back next year! Everything was really nice!
We spent our Honeymoon at the Hyatt Ziva from 12/10 - 12/17. I had never traveled to Jamaica prior to this trip. When we arrived at the airport it was pouring buckets of rain. Everyone at the airport and the Hyatt Check In assured us this was "not normal" for this time of year and that is would quickly dry up. The check in process at the airport was strange. The location had no signage, and the sketchy directions from the airport staff was not making it any easier to find. Once arriving at the location, our bags were taken and we were seated with bottled water to wait for the bus to take us to the resort. There were several other people waiting as well. When we checked in at the desk, I clearly said we were staying at the Ziva side. I reiterated it when we were boarding the bus, in the rain. We were told to wait in a different line, as the bus that was being boarded was not our hotel. So we waited, in the rain. Another bus pulled up and we were loaded, the only passengers, and off we went. We were dropped at the Hyatt Zilara. We were greeted with a glass of champagne, we went to the check in desk and explained our reservations were on the Ziva side. Were were checked in and a porter was dispatched to take us in a golf cart to the correct side, and to the correct location with our luggage. Upon arriving to our room, I immediately noticed we had no coffee maker and no towels. We did have a swim up room and I wanted to try it out but with no towels, it was not a good idea. I opened the refrigerator which I understood to be stocked like a mini bar and was super disappointed with the 2 cans of Red Stripe, 2 cans of juice and 2 waters, this was all that was stocked the entire time. I did request soda and was able to receive 2 cans of soda one day. I called to the front desk to request towels and a coffee maker. About 30 min later, our towels arrived, but no coffee maker. Since it was late, we ventured out in the rain to locate something to eat. We ended up at the "sports bar". It was super loud as there was a football game on and apparently the only Eagles supporters in the world were in attendance at the bar. Service was extremely slow, 45 min to get an order of 5 chicken wings and a very wet salad. I realize it's an all inclusive resort, but the portions are very small, and the drink refills are far and few between. We left and went back to our room, in the rain, and still no coffee maker. We did have a lovely bottle of sparkling champagne and a nice note from the management congratulating us for our wedding and honeymoon. Nice Touch! We ordered room service that evening very late, from a very limited menu, and it took about 45min to arrive. Best burger I ever had.During the next two days our toilet clogged three times and we had to call maintenance to have it fixed. We only had turn down service one night and it was a very nice touch with the bubble bath, but it would have been nice to have it every night as a 5 star resort would do. Every day I had to call for towels to be brought as the maid service never left them. I realize the hotel has no control over the weather but they should have activities for the hotel guest besides bingo/connect 4 in the bar to entertain when it's a rainy day. There were 4 rainy days and on the 3rd day I was checking flights to go home. The pools are not heated so there was no reason to try to utilize them. The jacuzzi's were extremely hot, but the Ziva Family side enables little children to be in the hot water and thus a great conversation of Mom encouraging little daughter to urinate in the spa so she didn't have to get out, grossed me out and I didn't get back in any of the jacuzzi's. The sun finally came out on Thursday afternoon. The service staff at the beach on Thursday and Friday was wonderful. They were quick to bring your orders and very friendly. The food options at the resort are very different. The best experience i had while staying was at the Jerk Chicken Shack. The cooks and servers are wonderfully friendly. Shout out to Sheyon, who works there and he quickly became my new best friend. The other highlight was the French Restaurant. Excellent food, excellent service. Our last night there we ate at the French Restaurant and we were seated on the patio. It was such a delight as they had a beautiful violin player who did an outstanding job. One of the other guest seated on the patio complained about the volume of his music and the restaurant manager quickly asked him to quit playing and had him leave. They also gave the "offended" guests a bottle of sparking wine to compensate them. This, I felt was stupid. We ate at the Brazilian place twice, the first time was very nice, the second time was terrible. They were understaffed and rushed. It was not the same experience. The Italian place was too loud and the food was sub par. The buffet is similar to any school cafeteria and nothing stood out. If you prefer cream in your coffee the substitute is canned milk. Yuck! We quickly discovered rum cream and it made the mornings much easier. On our 2nd day my husband became very ill from the mold growing under our bathroom sink. When we called the desk we were told that in Jamaica, we have mold. When he went to the front desk at 3:00am and spoke to Michael we were told we would be moved to a different room that morning. When I called the desk at 8:00am to inquire when, we were told there was nothing available. When I called back, I was told to pack immediately and someone would be there to move us. We were escorted to the front desk to move our room, and the Front Desk Supervisor was obviously not happy she had to do this. She kept saying "i don't know WHY I am doing this" and making it a big ordeal. Her name started with a K, but I can't remember it exactly. After her temper tantrum and paper exchange, we were moved to another swim up room on the Zilara Adult side. The room, however, was within 500 yards of a new construction building so the noise was not optimal. Thankfully it started raining again and construction had to stop. I did book a massage at the spa to have something to do on one of the rainy days. The spa is small but offers lots of the same amenities as any large resort. I thought that $300 including tip was a little expensive for a 45min massage. I did use the plunge pool and the showers there as well. I was escorted to the front desk to pay for spa services which was odd to me. Again I got to work with the unkind front desk supervisor who took 20 min to check me out and stapled about 30 pieces of paper together to do so. it seems like there could be a better process for this. Spending an hour for a relaxing massage and then to have it all gone within an hour by having to stress fully check out seems wasteful. By Friday we had sunshine again and so we were able to enjoy Friday and Saturday at the beach. We spent Friday on the Adult side, and Saturday on the Family side. The Adult side was super loud and it was hard to find chairs. I literally left my seat at breakfast to claim 2 chairs I had been watching the whole time we were eating breakfast. Saturday we were fortunate enough to grab chairs as someone was leaving. All in all the staff are super friendly. Everyone is very happy and engaged and display great customer service. The front desk supervisor is not a nice lady. She is harsh and sharp and should not have the job she has. She has an obvious chip on her shoulder and is mean to the sweet girls that work there. The housekeepers are wonderful. We are tippers and so we did tip for everything. I get the impression that most people are not tippers so it was appreciated. The hotel needs lots of improvements, lots of upgrades for it to truly be a 5 star resort. The evening shows are great, as long as it's not raining and they are able to hold them. Otherwise the resort is dark and boring and nothing really to do at night. The food is not outstanding, the accommodations are 3 star at best. I know that I've heard the other Ziva locations are much better, and as a loyal Hyatt customer, I was ..... Sadly Disappointed.
I came here with my large family, and Ziva is the side for that. Here's my general experience:Good parts:- Beautiful hotel. We got our rooms very close to the water.- Enclosed beach area with a wave barrier. Overall the shoreline is kind of rocky but the Hyatt set aside a nice beach area with 2 or 3 piers (I guess also used for weddings)- Baggage / valet assistants are great. I got a flat in my van, and the tall assistant went the extra mile to change the tire.- Great food - especially the Brazilian restaurant ! All inclusive - no tips or payment needed.- The breakfast buffet was great. American or Jamaican style foods. Customized omelets. Very popular but the lines move very fast.- No wristband to wear like in the old days.Things needing improvement:We seemed to have chosen a bad week to arrive. Is the weather in first week of Jan always so stormy and windy ?- Due to the weather, the lobby in our building had a leak or two. The humid smell lingered for a day or 2 (or the AC was too weak ?)- One of our rooms did not seem to have good AC. The kids didn't complain so we let it go.- The junior suites are nice, but more in name only. A suite should mean you get a separation between the bedroom and a living room. Well there's a separation, but there's no living room - just the large and nice bathroom. - I also would have liked a desk / rolling chair in the bedroom to use my laptop closer to the patio doors where there's a lot of space to do that.- Come early to the restaurants (7 or earlier) - otherwise it's a 20 to 40 min wait.- Due to the storms, we only saw the band for 1 night when it was clear. It would be nice if they had indoor events.- The pool was a bit cool, bordering on cold. I wish they warm it with solar heaters or something for cloudy days.- Lastly the parking service was not clear. Is it valet or not ? Half the time, the guys pointed me to do it myself. Half of the time, if I persisted - the front door staff did valet it. Other tips in general for vacationers in MoBay:- You can do many things on your own with your rental car. Visit Rose Hall, Scotchies, nearby shopping centers. So you don't have to buy the expensive excursions and save some money. However, I do NOT recommend you walking - your car is a safety tool. Be sure to get back by sunset or so, unless you're a local or Jamaican ex-pat.- I don't recommend walking around MoBay downtown. It can get a bit ghetto and unsafe if you are not used to it. BTW, I'm a ex-pat so even I don't want to hang there too much.- I suspect the Negril area is better with natural beaches (7 miles beach). The beach at Ziva was nice but it was carved out of the rocky area so you really can't go too far out past the barriers. It was a good size beach but only for the Hyatt.To end this on a high note, Hyatt Ziva is fantastic. I chose it due to being a Hyatt member. You will eat a lot and enjoy the facility a lot. It is a luxury stay combined with all-inclusive benefits. Just be sure to pick the best time + weather to arrive.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals (buffet, breakfast, daytime and late night snacks)
- 24-hour all inclusive
- Dinner can be a la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
- Daily activities
- Nightly entertainment
- 24-hour room service
- Non-motorized water sports
- 387 rooms
- 5 restaurants
- 5 Bars
- 2 Pools
- Fitness Centre
- 2 Tennis courts
- Business centre
- Laundry services
- Golf nearby
Hotel rooms include:
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- iHome clock radio
- Mini-bar stocked daily
- Laptop safe
- Complimentary coffee/tea
- Twice daily housekeeping
- Turndown service
- Room service
- Concierge service
- Upgraded amenities
- Balcony or patio
- Approximately 493 sq.ft.
- Maximum occupancy of 4
For the Kids - Kids Club for children 3 to 12 years old.
Resort Location Map
Hyatt Ziva Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Rose Hall Road, A1, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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