Iberostar Grand Rose Hall
- What's Included
- All Inclusive Features
I have been a repeat guest (1-3 times annually) since 2012. During this stay, I was disappointed on a number of levels. The most disappointing was an issue in my room which led to uncomfortable sleep the first night and displacement from room at 6:45 a.m. the following morning until another room was available (late afternoon). Unfortunately, the hotel was not willing to adequately compensate me for being inconvenienced. But rather, insulted me by offering a credit in the gift shop. Customer satisfaction should prevail whenever traveling. The hotel could have authorized compensation for two nights and chose not too. I choose to stay at hotels that appreciate and take care of loyal customers. For the record, I am being loyal by not disclosing the room issue AT THIS TIME. Other issues included, customer service at swim-up bar (witnessed by Public Relations Manager), opened containers found in the mini bar in room and taste of alcohol to name a few. I have photos to substantiate all of my claims... I am currently working with my credit card company to resolve. I will post the FINAL resolution so you all will know how best to spend your travel dollars. Shane (Butler) and Barrington (Front Desk) I wish you all the best and I appreciate the service you provided.
This is a letter we sent to our travel agent As discussed on the phone here are the issues we had on our vacation at the Iberostar Grand in Montego Bay from July 20th thru July 25th, 2017. The Butler service was horrendous. On our first day after getting our room the safe locked us out of our belongings and we called the front desk every 30 minutes for someone to open it. Finally after waiting 2-1/2 hours a manager came. Now every time we called we told them we were waiting for them to come, so our vacation was really delayed in getting started. While waiting for our safe to get opened we met our Butler and asked for a bottle of coconut rum and to have pineapple juice and cranberry juice every day. We got the juices that day, but not again for the rest of the trip, even after mentioning it everyday. The rum we didn't get until the last night of our vacation. We ordered room service each morning for 7-7:30 for breakfast and those first three days it never came, even waiting till nearly 9 am. Nobody followed up on anything not even the managers. The wasn't all that also pretty much the same thing everyday :((( The room we had was on the back side of the hotel on the third floor above the swim out rooms and it was quite noisy with all the staff and carts banging throughout the day and evening was annoying and loud. Plus the security guard with the t.v. Or radio playing loud enough for us to hear and the flashlight shining up towards our room every 30 minutes or so was also annoying.We were so excited to spend our hard earned vacation (Our first in almost 7 years) at Iberostar Grand and ended up being so very disappointed that we find it challenging to stay at another Iberostar Grand in the future.PS don't get me wrong it so beautiful just don't promise something that you don't have which butler service.
We just got back from our 5-day stay at the Iberostar Grand Rose Hall hotel and it was AMAZING. We were greeted with cold towels and mimosas while we checked in. Since our flight was early, our room wasn't going to be ready for a few hours - so we decided to grab some lunch and then go to the beach for a while. Once our room was ready, we were escorted upstairs (which I thought was nice). Our luggage was delivered shortly, followed by a visit from our butler, Alwin. He was very nice and took note of all of the drinks and snacks we preferred, as well as our wedding anniversary date. However, this is one thing that I do have to criticize. We had requested a few specific things, which he told us would be brought to us and restocked throughout our trip. We said we would drink pretty much anything, but we liked vodka and cranberry juice, rum and coke and white wine. He told us that later that night we'd have the cranberry juice, a bottle of wine and a large bottle of local rum (instead of mini rum bottles). The cranberry juice only came once we called room service for it, and we never saw the wine or the rum. We made it work - and it really wasn't a huge deal - but I found it strange they would ask for specifics and then not fulfill them. The other bummer was our anniversary wasn't celebrated at all. We were told by multiple employees (reservation specialist, front desk clerk, butler, etc) that they made a note of our anniversary date and would do something special. We didn't get anything, but there were many rooms around with with birthday balloons and we had heard of other couples receiving champagne, a drawn bath, etc. We had been looking forward to a celebratory night once we were done with dinner, so that was kind of a bummer.Moving on to what was great about the hotel. The staff was SO nice and accommodating. The bartenders and wait staff were very friendly and were always asking if there was anything we needed. The entertainment staff was great as well. The performers at night were wonderful, and the shows were very entertaining. Kudos to them for performing every night - they look like they love their job (the dancers, in particular). We also opted in to do the Luminous Lagoon evening excursion which was SO MUCH FUN and so worth it. The ride out was hilarious as we were flying over huge waves and laughing throughout the whole trip. There were drinks included on the boat ride (if you could hold on to them!) and the guides (Kate and Timmy) were amazing and so much fun. The lagoon experience was also once in a lifetime. It was so unique and beautiful - I'd highly recommend it to anyone looking for an activity outside of the resort!The pool was LOVELY. They had options in the sun and in the shade and it usually wasn't hard to find either type of seat. The beach was also beautiful, and the water was SO warm. Our room was very clean and large, and our view (room 6431) was spectacular. We were on the top (4th) floor in the corner away from practically any noise. It was so beautiful. The restaurants were also great! We ate at the Jamaican restaurant, Italian and Surf and Turf, as well as at the buffet. Surf and Turf was by far the best - the New York strip was divine. (We missed the Japanese, unfortunately, thanks to too much rum on our boat ride. Whoops.)Overall, I'd highly recommend this hotel to anyone looking for an all-inclusive resort in Montego Bay. There are little improvements that I would recommend, but overall it was a wonderful experience and we can't wait to return. This has also peaked our interest in other Iberostar properties for future vacations - hopefully the others are as nice and accommodating as this one!
My husband and I just returned from our 4th visit to the Iberostar Grand. As usual, it did not disappoint. The food was on point. We ate at the buffet every night as we have eaten at all the speciality restaurants and did not feel the need to eat at them again during this trip. Most of the staff are outstanding. Special shout out to Judy, usually working at the buffet restaurant for breakfast. Also a special shout out to Finola, Kennesha, Camille and Raquel. These are some very hard working ladies. Mention has been made in prior posts regarding the Star Friends and how some of the favorites have moved on (e.g. Bubbles). This group of Star Friends, while hard working, are certainly not as personable and friendly as the old crew. Thunda and Akeem are the exception. I believe her name is Tas. She comes off as somewhat cold and certainly off putting. She only took the time to address the same set of people day in and day out, which does not epitomize the Friend in Star Friends. Housekeeping on this trip was hit or miss. One evening they forgot to leave wash cloths. We received nightly turn down service 2 nights during our 4 night stay. It was strange as we have always received turn down service on prior trips here as well as at other Iberostar Grand properties (Bavaro and Playa Paraiso). Overall, though, our room was always well cleaned. The beach had a little more seaweed than in the past. But the staff does an awesome job of cleaning it up. The water was calm and so warm. The entertainment was pretty good. The musicians performing in the lobby bar every night were quite good. The Xamayca Origins show was very entertaining. Certainly the best show I have seen at this resort. I highly recommend this resort and intend to return in the future. Note to management. Please recognize how hard your staff works and please up-train your Star Friends (i.e. Tas) to be friendly and personable to ALL guests. Had she been nicer, I am sure more people would have participated in her activities instead of the same people over and over again.
My husband and I celebrated our 5th wedding anniversary here with an 11 day stay. We travel twice a year to resorts and this resort is my favorite because of the staff. The grounds and resort are great but the people are what makes the difference. Renee with the Star team was amazing. She is kind, caring, engaging and definitely someone to seek out. I will never forget her. Ragary, the lifeguard, was another person that made our vacation what it was. He became a friend and iberostar is lucky to have him on their team. O'Neil our butler took care of everything and was constantly checking in. He works very hard for each guest. Meesch and Jermaine made the best drinks at the swim up bar and were very personable. Jermaine and my husband became buddies and chatted constantly. Olaudiah at the surf and turf restaurant was so great that we went there multiple times and asked to be seated in his section. He always remembered us and it was like conversing with a friend. The food is good but did get redundant at times due to my food allergy. The wait staff at all of the restaurants were knowledgeable about food allergies and always made an effort to be accommodating. The hibachi table at the Japanese restaurant is a must and has the best food with generous servings. The rooms are beautiful and spacious. THE OCEAN AND BEACH ARE AMAZING. I don't think we ever had a day where the waves were breaking on the shore and the colors are gorgeous. Overall, I highly, highly recommend this resort. Go talk to the staff, really talk to them. They are all wonderful people and made our celebration that much better.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- Christmas and New Year's Gala Dinners
- All drinks (Premium brands, International beer, House Wine, 24 hours)
- Introductory scuba diving lesson
- Dance lessons
- Daily activities
- Evening entertainment
- Full access to both neighboring hotels within the Iberostar Rose Hall Beach & Spa Resort complex
- 1 buffet restaurant
- 5 a la carte restaurants (Japanese, Steak House, Italian, Gourmet, Surf 'n Turf)
- 6 bars including Beach bar, Swim-up bar
- 2 Pools
- Spa (fee)
- Beauty salon (fee)
- Free WiFi internet
Junior Suites include:
- 1 king or 2 double beds
- Concierge service
- CD & DVD player
- In-room safe (fee)
- Bathrobes with slippers
- Balcony or Patio
- Full bathroom
- Room service (24 hours)
- Max occupancy 2
Bonus - Clients booking a Junior Suite will also receive the followings: Flat screen TV with DVD player, CD clock/radio, IPod/MP3 compatible docking station, Whirlpool, Bathrobes and slippers, Fully stocked mini bar including mini bottles of Premium liquors, Pillow menu, 24 hour deluxe room service, Nightly turn down service, Concierge service. Subject to change.
Weddings - Wedding package is available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Grand Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Main Road Little River, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.