Iberostar Grand Rose Hall
- What's Included
- All Inclusive Features
I chose the Iberostar Grand Rose Hall for a four day getaway trip for my husband and me and another couple. It did not disappoint and I am sad to leave!Best parts: 1) the food blew away all my expectations - absolutely first class, 2) beautiful, clean, elegant accommodations, with gorgeous beach and pool facilities, 3) terrific customer service from all levels of staff, 4) easy flight from US to Montego Bay, and a 15 min cab ride to the hotel (not 3 hours in a bus from the airport as with other destinations). Here is what I would advise:A) If you don't have children traveling with you, you want to stay at the Grand. Ocean front is worth an extra $50 - $75 a night. High floor ocean front would be ideal of course. B) Eat at the buffet not the smaller "reservations only" restaurants. I am not a buffet girl, but this buffet is not like anything I have ever seen. I follow a paleo diet and my friends traveling with us are vegetarians and we were all blown away but the quality of the food on the buffet. The chefs should all be commended. C) The hotel gym was good. It was small, and it would be nice if they doubled the size of it - but at the end of the day it had 90% of what I needed for my workouts (a real squat rack, bench and rack for bench press, dumbells including heavy dumbells, and the usual cardio equipment, spinning and yoga classes).D) Chair saving happens here and a towel isn't going to get the job done. Pack a few items in your beach bag that you don't mind leaving out to save a chair if you want front row beach chairs. However, there were always fine chairs available all day so if you are type b you'll be fine too. It gets windy so I wished I had some beach chair towel clips. E) At the Grand the rake the seaweed out and then smooth over the sand with rakes to create a perfect morning beach. That's some attention to detail. They have complimentary sunscreen but nice to have your own face sunscreen. F) Our butler offered us our choice from the Pillow buffet! You pick what style of pillow you want!G) Legit rain shower head in the bathroom - very relaxing. Never got in the jacuzzi tub. H) Rooms have travel cups to carry around coffee all.day.long. The coffee is THAT good. Rest assured - this beautiful easy destination will meet all your expectations. I'll be back.
They have 3 properties within Iberostar, we stayed at the Grand, everything was just perfect, the food, atmosphere, service, staff, drinks, the swimming pool, the list can go on and on. I would definitely go back there!
Knico is an outstanding cook! I would come back just because of his cooking! Great service and am very pleased with the service we had! You will see knico in the buffet! I look forward to coming back to Jamaica
I stayed for the week ending January 1. The property was gorgeous, the staff attentive, the weather perfect and the food was incredible.The entertainment staff were engaging and quite talented. This was a great and relaxing vacation.
My husband and I stayed at the Iberostar Grand Rose Hall 11/5 – 11/13/16. This was our 3rd visit to an Iberostar Grand. We previously stayed at the Grand Bavaro and the Grand Paraiso. Unfortunately, the Grand Rose Hall was our least favorite of the three. NEEDS IMPROVEMENT:BUTLER SERVICE - We stay at the Grand's because we highly value service. We still remember the names of our previous butlers (Gomez and Victor!). The #1 dissatisfaction that we had at the Grand Rose Hall was the butler service. When we arrived, my husband requested tropical flowers and chocolate covered strawberries to be delivered to our room the following day for my birthday. He also requested a 2 p.m. massage appointment and a special dinner reservation. He gave the butler a $20 tip. NONE of this was done due to a "miscommunication" between the butler who was going off duty and the new one coming on. When I went to the spa on my birthday, I had no appointment and no flowers or strawberries arrived.Both butlers came to our room later that day to apologize for the miscommunication between them and to offer a complimentary dinner on the beach. Even this became frustrating. There were two standard beach menus. We selected one and asked if we could switch the pate appetizer for the salad. At first, our butler said no; it was a standard menu and nothing could be switched. My husband asked again - we were only asking for what was already on the other menu. The butlers said that they didn't think so, but would look into it. One went to the phone in our room and called someone, who also didn't know. Fifteen minutes later, I didn't even want the salad, let alone the dinner on the beach. This never would have happened with the butlers at the other two Grand's that we stayed at. I think the Grand Rose Hall butlers are new and inexperienced. They either don't know what they have the authority to do or are quick to say no to basic customer requests. Another example of this was we asked the butler for size large robes. Ours were size small. The butler said that was the only size they had. I asked if he could check, because I was quite sure that they would have a size large. The robes never appeared. We asked a 2nd time and said that we noticed that the spa had size large robes. We finally received them several days later. This is a very, very basic request that shouldn't be this hard. Most disturbing of all was the frequent phone calls and knocks on the door from the butlers when the Do Not Disturb sign was on. We received early morning (8 a.m.) calls to see if we needed anything. Our last night, a butler that we had never seen before, knocked on the door when the DND sign was on and we were already in bed. He said that he was bringing balloons for my birthday, which has been 6 days earlier. After all of the escalation related to my birthday, I have no idea how someone else could think it was my birthday and the encounter made us feel uncomfortable that someone was knocking on the door just to see if we were in there. We were leaving the next day, so why would someone be bringing balloons to our room after 9 p.m.? We have never had this occur at any other resort.BEACH CHAIRS: The other source of daily frustration was the beach chairs. The chairs and tables by the pool are gorgeous. The ones on the beach are horrible. If you went down to the beach after 10 a.m., you either did not have a table or a pad on your wicker chair. We had to flag down an associate and wait while she tried to find one for us. People left their drinks in the sand because they didn't have a table, and by the end of the day, they were in the water. Several of the chair pads were ripped and stained. It was bad enough that if you were on the right side of the beach, you were sitting right next to a big, black drainage pipe, but at this price, it's very basic to have clean pads on all of the beach chairs and a simple plastic table to put your drink on. Also, the volley ball net was right behind our beach chairs and the ball hit people and knocked over drinks. In comparison, the left side of the beach was spacious and roped off for the preferred guests. It was empty the entire time that we were there. The daily entertainment at the resort next door was also extremely loud during the day. It was not relaxing at all to hear constant yelling in the microphone as games were being played. It was actually even louder than the entertainment at our own resort.CLEANLINESS IN HALLS: The rugs in our building were always dirty and in need of vacuuming. There was a dirty QTip on the floor outside of our room. There were pieces of paper on the maroon colored rug. The floors needed to be polished. The halls looked very rundown. In comparison, the lobby building was flawless.SHUTTLE - Do not take the free shuttle to the mall up the street. We waited 90 minutes for 3 different shuttles to tell us that they were full and had to drop people off before we finally called a taxi and split the fee with 2 other couples.GUEST SERVICES - Our Jamaica Tours LTD departure transportation to the airport was 45 minutes late picking us up at the hotel. We were still sitting in the lobby when we were supposed to already be at the airport. I went into the Guest Services office to see if they could help. They said they would call to see where the driver was and come let me know. They never came back into the lobby to give me an update. The lobby security person was very nonchalant and said we would have no problem getting through customs and the airport. It was a stressful way to end our vacation, sitting there for 45 minutes just hoping that someone was going to show up, and I felt like no one cared.WHAT WE LIKED:CHECK IN: This is the only time that we have ever asked if an upgraded room was available and were thrilled to receive one! Teresha confirmed in her computer that this was our 3rd visit to a Grand (and it was also my birthday and our anniversary) and upgraded us to an ocean front, ground floor room, #6018. It was simply gorgeous! After checking in, we went to the lobby to ask for directions to the beach restaurant and Nicholas actually walked us from the lobby bar all the way down to the beach bar. This was a great way to start our vacation!HOUSEKEEPER: Our room was spotless and we had plenty of towels. We had a surprise every night when returning from dinner (e.g. rose petals on the bed, towel animals, bubble bath) which was really nice.BEACH WATER: This was wonderful, rock-free water to swim in. We walked over to the resort to the right and went snorkeling and saw lot of beautiful fish.SECURITY: The Grand Rose Hall has the best security that we have ever seen on the beach. A security guard sat on the right side of the beach all day. If anyone without the proper wrist band tried to walk on our beach, she immediately stopped them. We witnessed a man who arrived daily at 4:30 p.m. scream at her when she stopped him. She called for backup and there was another woman security guard walking over to assist when we left.SHOWS: Hands down, these were the best shows out of any all-inclusive resorts that we have stayed at. The entertainers are high quality performers with exceptional voices. There were numerous costume changes. They were very professional shows and we went to one every night.RESTAURANTS: Our favorite restaurant was the buffet. The women at the pasta station are excellent! They made me their "special pasta sauce" by combining the white and red sauces. When I mentioned that my birthday had been the following day, they asked where I was sitting and brought over a fancy dessert plate with "Happy Birthday!" spelled in chocolate! SERVICE: The highly memorable person for us will always be Camille, the Spa Director. When we arrived at the spa at 2:00 on my birthday and learned that our butler had never made an appointment for my massage, I was very upset. Camille immediately made me feel better by saying that she did not want me to spend one more minute of my vacation handling this. She would take care of everything. She has an exceptional customer focused style and I continue to be thoroughly impressed every time I think of her. Camille spoke highly about how strongly the Iberostar values service and wants their guests to feel valued. She requested that a massage therapist stay late so that I could still have a relaxing massage on my birthday. She called the restaurant to find out that our butler had not made any dinner reservation either and she fixed it. She contacted Debora, Director of Butler Services, to report what had happened. When I complimented her beautiful necklace, she shared a wonderful personal story about her family and I immediately connected with her. When I came out of my massage, there was a mimosa waiting for me. Camille had noticed what I was drinking and arranged to have one waiting for me! THIS is an example of true Iberostar Grand service and Camille is an absolute gem. She should be training the butlers!OVERALL -
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- Christmas and New Year's Gala Dinners
- All drinks (Premium brands, International beer, House Wine, 24 hours)
- Introductory scuba diving lesson
- Dance lessons
- Daily activities
- Evening entertainment
- Full access to both neighboring hotels within the Iberostar Rose Hall Beach & Spa Resort complex
- 1 buffet restaurant
- 5 a la carte restaurants (Japanese, Steak House, Italian, Gourmet, Surf 'n Turf)
- 6 bars including Beach bar, Swim-up bar
- 2 Pools
- Spa (fee)
- Beauty salon (fee)
- Free WiFi internet
Junior Suites include:
- 1 king or 2 double beds
- Concierge service
- CD & DVD player
- In-room safe (fee)
- Bathrobes with slippers
- Balcony or Patio
- Full bathroom
- Room service (24 hours)
- Max occupancy 2
Bonus - Clients booking a Junior Suite will also receive the followings: Flat screen TV with DVD player, CD clock/radio, IPod/MP3 compatible docking station, Whirlpool, Bathrobes and slippers, Fully stocked mini bar including mini bottles of Premium liquors, Pillow menu, 24 hour deluxe room service, Nightly turn down service, Concierge service. Subject to change.
Weddings - Wedding package is available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Grand Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Main Road Little River, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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