Iberostar Grand Rose Hall
- What's Included
- All Inclusive Features
It's been exactly one week since my stay. I absolutely loved the 6 days I stayed there. The staff and service was amazing. I loved my room. I love the food and drinks. I loved the activities on site and the nightly entertainment. This was my second trip to Jamaica and this stay surpassed my first trip (in Negril). This was the best vacation stay I've ever had. You guys exceeded by expectations.I want to acknowledge a few of the staff that really made my stay wonderful. These folks rock and represented Iberostar very well.Rhoomes Orthneil (front desk)Junior Riley (front desk)Prestley Petgrave (front desk)Richard Scotchman (gym instructor)Keen Lawrence (butler)Gawayne Brown (butler)Stacy Ann Miller (front desk)Sashi Gray (front desk & restaurant)Don Brown (gym instructor)Kamer Jackson (gym instructor)Janeel Needham (front desk)Clive Montague (lobby bartender)Kedar-Thunda (entertainment)Ahkeem (pool bartender) I'll definitely be back.Kimberly from Texas
Overall the resort is great. Excellent food, super staff and we loved the beach. One thing that was a negative was our room location. We were placed in the building farthest from the beach and our room was over the beach restaurant which made jerk dishes. We experienced a lot of smoke and the smell of food. Luckily we spent most of our time at the beach. Another problem our room was directly across the hall of the housekeeping. This was where they prepped, and stored the carts. Some nights carts were left in the hall. We asked for a different room on arrival, but I guess we couldn't be accommodated. Later we complained to the butler and then the management. It was addressed, but inadequately. If not for this location of room I think the resort is very nice. Our room number was 6316 on the lobby side.
This resort was absolutely wonderful! I had an amazing time! The entire staff is very attentive. The food was delicious! Port Maria and Surf and Turf were my favorites. My butlers were Keen and Gawayne. They were both an absolute pleasure. My favorite bartender was Clive! He makes the best drinks!! The drinks are not watered down! Tipping was expected by the staff. However, everyone was such a pleasure that I didn't mind.
The first time my husband I visited was 06/2012 for 6 days but we really need more days to get our fill. We arrived 06/09 and left 06/17. We brought another couple with us and had an absolute blast. The staff is absolutely amazing and we love love Jordian, she is fabulous. A 1st Class Resort with 1st Class Staff. The Grand all the way for this couple.We will explore other Iberostar Grand Resorts in other regions as we love to explore.
What an amazing amazing amazing trip. I'm going to name dropping throughout this review because that's how much we connected with the employees of the hotel. I'll start with all the help I had prior to arriving from Jo-Dane Russel. I have never had such quick responses from a major hotel in my life. I asked her a LOT of questions and got clear answered to all of them without feeling like I was bothing her. I felt so bad emailing her so much but I wanted to plan perfectly as it was our first trip out of the county. Thank you Jo-Dane for making it so easy. As soon as we got off the bus to the hotel we greeted by bell-hop (I forgot his name but he was so much fun and always smiling and talking to people). Grabbed out bags, welcomed us to Jamaica and took us inside. We went to check in were we were greeted with mimosa. Absolutely we wanted a drink when we arrived. Shannon checked us in with a smile and was incredibly nice. From there we went to our room which had us speechless. The balcony overlooking the ocean. King Bed. Rain showerhead. Updated Samsung LED TV. Just an amazing first impression. We unpacked us bags and went to the concierge. Shanice and Kay (hope I spelled those right) talked to us and were amazing amazing people to talk to. They do it all for you. Setup restaurant reservations (do it before you get there if you can), setup tee times, be your beacon of knowledge for the resort. If you needed help, they would take care of it for you. They checked us in and ran us through all of the coupons and everything the hotel had to offer (there is a LOT). We saw them almost every day we went to the lobby and every single time... it was an enthusiastic HI and greeted us and asked us if we needed anything. Could have asked for a better start. but it got better The Butler. Yes you get a butler at this resort if you didn't know that. Donnavan greeted us and told us if we needed ANYTHING, to let him know. Again, smiling and just loving everything. You actually have roughly 3 butler throughout the week. Rory and Jermaine were the other two. We met rory the next day and he actually came down to see us off before we left to make sure we had a great experience. Great guy and always made sure we had everything we needed anytime we saw him. The food. I'd advise if you don't like bugs, stay inside when its night time. We had dinner outside at night and it was REALLY buggy... didn't enjoy it. The food was delicious at Aunt Ruby's but the bugs really soured the dinner. All the restaurants actually had really good food. The Italian place was good but the service was a little slow for us. Japanese place was delicious. The Buffets give a LOT of options, a LOT and its hit and miss, some stuff tastes really good while others have zero taste. Custom omelettes in the morning were DELICIOUS. Speaking of breakfast, Ofiliah was so sweet to me and my wife every morning we showed up. Always smiling, telling us to have a great day and if we needed something she'd help us out. Great person. They had complimentary sunblock you can use. Hawaiian Tropics which is what me and my wife stocked up on prior to arrival. We barely used ours. Even the employees at the towel counter always asked how we were doing and helped out if we needed anything. If you couldn't get sun block on your back , they even helped with that! Employees always walking the beach to see if you need a drink. The bartenders are always singing and having a good time. We didn't know if we should tip or not. For an all inclusive, we really had no idea but we had such great service we tipped a $1-$2 every now and then. They really deserved it. Great service. Every single employee you walk by, they always say hi and ask how you are doing. EVERY SINGLE ONE. We did have a little bit of a bug issue. We told the butler and while we were out they sprayed. It didn't seem to work as we still had some the next day and they sprayed again. Didn't see any after that though we only had 1 day left. That is honestly the only remotely negative thing I had to say about his hotel. A semi negative was the way the A/C works in the room. They told us about it so it didn't catch us by surprise. The A/C doesn't turn on unless you are in the room. So if you don't go in your room all day, you come back to a little warm and humid room. The humidity is what we didn't like about the A/C not being on because our clothes got a little musty because of it. The room was fine after we were in it but I wish the A/C was always on. Some of our candy we brought with us for the plane for messed up because of the A/C humidity issue too. On a night we came back to our room, Rory had drawn us a bubble bath with rose pedals in it along with on the bed. Very romantic. The hotel is ALWAYS being cleaned. I'm not kidding. Cleaning crews in every hallway always, when you are walking through the lobby the floor is being polished or mopped. They clean the outside walkways too. There is always a form of cleansing happening. They take great pride. Be prepared for "the club" pitch when you arrive. They schedule it when you sit down with the concierge. If you don't like "being sold" something then politely decline to do it. Overall it was a very chill hotel. The connecting sister hotels (that allow kids) were more lively. You have complete access to all three hotels. They can't come to the grand unless they are staying at the grand. SUMMARY: GREAT PLACE. GREAT STAFF. EXCELLENT SERVICE. EXCELLENT DRINKS. Would go back in a heart beat. Hope to be back for an anniversary. This was the honeymoon so it only will kick off many anniversary visits to IBEROSTAR GRAND
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- Christmas and New Year's Gala Dinners
- All drinks (Premium brands, International beer, House Wine, 24 hours)
- Introductory scuba diving lesson
- Dance lessons
- Daily activities
- Evening entertainment
- Full access to both neighboring hotels within the Iberostar Rose Hall Beach & Spa Resort complex
- 1 buffet restaurant
- 5 a la carte restaurants (Japanese, Steak House, Italian, Gourmet, Surf 'n Turf)
- 6 bars including Beach bar, Swim-up bar
- 2 Pools
- Spa (fee)
- Beauty salon (fee)
- Free WiFi internet
Junior Suites include:
- 1 king or 2 double beds
- Concierge service
- CD & DVD player
- In-room safe (fee)
- Bathrobes with slippers
- Balcony or Patio
- Full bathroom
- Room service (24 hours)
- Max occupancy 2
Bonus - Clients booking a Junior Suite will also receive the followings: Flat screen TV with DVD player, CD clock/radio, IPod/MP3 compatible docking station, Whirlpool, Bathrobes and slippers, Fully stocked mini bar including mini bottles of Premium liquors, Pillow menu, 24 hour deluxe room service, Nightly turn down service, Concierge service. Subject to change.
Weddings - Wedding package is available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Grand Rose HallMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Main Road Little River, Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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