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I and my family had to wait for an hour to get breakfast. Every morning we had to eat the same menu for breakfast. Broken tea server. I found lipstick on supposedly clean tea cups. Unfriendly hotel waitress. No hot or warm shower available. No A/C in the living room on a 24 hours warm weather. The bathroom and kitchen is falling apart. The two things that I like about Relax Resort was the property have a nice garden with different kinds of plants. I liked the closeness of the hotel to the airport.
Where do I start? Booked a 2 bedroom apartment for 7 days. Upon arrival, I noticed that the place looks NOTHING like the pictures! inside the bathrooms smell HORRIBLE. Something wrong with the piping. We had numerous lizards, roaches, spiders, ants, mosquitoes and a few other creatures, which I could not even tell you what they were! I complained after seeing the room, the manager/ owner came down, and told me that all he could do was have someone clean the room with bleach. What the....? Had to request toilet paper. The dryer broke so no clean towels for 2 days. Oh, and the towels had the resort name written in sharpie markers on them!!! Stove looked corroded and nasty. Fridge was gross and leaking. No comforter on the beds. Comforters were wrapped up in trash-bags inside of the closet, and we were more than welcome to take them out if we wanted to use them! Ummm.... no thanks! Smh. Phone in the room didn't work. Iron was cracked and didn't heat up. Air conditioner blew out hot air. Only positive thing I can say is that the staff was nice. Im warning you, stay away from this place. You'll seriously regret it!!!!
My experience with Relax before I arrived......was most accommodating! I was a day late but certainly not a dollar short!:) I was even allowed to check in my room earlier than expected(big plus in my travels). I was greeted by smiling,gracious Stacia at check in.She assured that my needs would be met by just asking!Nother big plus in my book as a world traveler.My bag was carried up a flight of stairs that revealed the natural beauty of this breathtaking property.The views( from my standard 2 bed with mini fridge and A/C)were of the ocean.All of the smiling staff working in my 24 hr.stay were genuinely concerned that my needs were met.The only meal i had was fantastic jerk chicken prepared by a chef who knows his business!! (Ask the chef to prepare what he thinks best with his fresh ingredients on hand)for a divine meal made to order! Nother wonderful surprise! Take the time to walk the maze of the well manicured grounds.Admire flowers,trees,and tropical birds on this serene,quiet property.The airport shuttle,convenience to Mobay,and overall hospitality exceeded my expectations for the value. Thank you Mr. and Mrs.Brooks for an unforgettable time at your resort.Blessed for the memories:) One Love. Sincerely,Rebecca
This hotel is not only awful and in a very unsafe area. It is also totally dishonest. They charged you upfront, at check-in so there is no way out. We had booked 12 nights and considering the situation, we cancelled after 3 nights, however they charged us 7 nights, with no reason!!Stay away from this hotel!
Very nice apartment style hotel. Peaceful, the staff were very friendly and helpful including the owner. Pool was nice . Food was great. And it's close to the airport and town. We were able to write articles and read on the grounds. Very good working and vacation environment with alot of inspiration
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 35 rooms
- Convention facilities
- Free shuttle to the local beach and shopping on the Hip Strip
- Internet (fee)
- Laundry services
- 1 queen-size or 2 double beds
- Full bathroom
- In room safe (fee)
- Fully-equipped kitchenette with dining area
- Maximum occupancy 4 adults (or 2 adults and 2 children)
Resort Location Map
Relax ResortMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
26 Hobbs Avenue, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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