Riu Palace Jamaica
- What's Included
- All Inclusive Features
With its great location, less than 10 minutes from the airport, you can start your vacation right away. Along with its modern decor, Riu Palace Jamaica has a friendly and attentive staff and delicious dining options as is expected with the Riu chain. There is a selection of activities and entertainment offered at the resort but for the most part, this adults only resort is considered a more of a quiet retreat. And with a private, white-sand beach there are no beach vendors or timeshare sales people. If you are looking for more action, take advantage of the full exchange privileges at the Riu Montego Bay right next door.
The hotel was fantastic but it was really the staff the made the stay at this hotel so good. I would stay again without any hesitation. I would recommend you eat all the Jamaican food as this was the best served food in my opinion ( Jerk chicken was amazing, not scotchie level but still amazing)Room were clean and had nice modern feel to them, grounds were lovely and like I said the staff couldn't be more helpful.
I have never been so relaxed and happy in my life. RIUs staff was more then perfect and genuinely full of good people. If u are ever stressed out and in desperate need of break from the rest of the world here is where I need to be. BTW the food here is so good! Especially at the smaller restaurants.
We were headed to Negril in July , but we like to stop in Montego Bay for a couple nights after we arrive Jamaica to " get chill " . This is the perfect place to start your vacation . Starts with a champagne upon arrival and they are very good about getting you into your hotel room early if its possible . Lunch is available in the buffet or they have a really cool snack bar with all our favorite snack foods ( mozzarella sticks , fries , Jamaica patties , wings, fries , burgers and on and on. The rooms are beautiful with an in room Jacuzzi tub , so bring your bubble bath . There are 2 pools plus you can use the facilities at the Riu Reggae and the Riu Montego Bay. Food is awesome ...the buffets are excellent but we like their ala carte restaurants which do not require reservations . They have lots of fun games poolside during the day ....Our only complaint is the music played poolside ... we come to Jamaica to chill and listen to Reggae and they play a lot of the " rap crap " poolside ...they should calm the music down a bit...other than that we love it there and will definitely go back again.
Just got back last week and the trip was fantastic from start to finish. The food was that good, the buffet restaurant was I thought better than the a la carte ones. The food choice and freshness, quality was top notch. But what really made this hotel, was the staff. The entertainment team, Kyash and 'fun fun' especially were brilliant. Aisha and the bar team were great. The best person overall was Richard, very Genuine and personable. Drinks obtainable all day long along with food. No restrictions on any type of drink or how many (line them up)!!Literally never been to an all inclusive hotel for two weeks and thought i wasn't ready to be home. This one, I could have stayed for 3/4 weeks very happily. Can't wait to go back!
Check-INApril 18 2017 the sister hotel had a gas explosion that and one employee passed due to that. They never notified anyone about the explosion that happen right next door. All of the rooms end up over booking because they had to move everyone from that hotel to the riu palace. Due to that issue I did not receive good service. The gas explosion happen before that April 19 2017 weekend which they should have notified the customers prior to that weekend. Instead they allowed the place to be over booked. I never received my upgrade hotel room. I paid so much to stay there and got no service. Wait time for check in- 2.5 hours after 4 pmRoom: They rooms are not that clean and they smell really bad. It smelled like mildew. I asked to change rooms and they denied me because all the rooms were gone. Also, the room had plenty of crack, stains on the sheets and curtains. I pay for customer service and the service was terrible. I asked to cancel my reservation and they continued to charge for that day instead of allowing me to leave due to their issue. They never helped me to transition into a different hotel and charged me. I asked to be upgraded instead since the room smelled awful and they denied that. Awful experience. I spent and wasted hours of my time there trying to get my issues resolved. They never helped me at all and gave me such a hard time on my vacation. I posted this review before and it was not published. The Wi-Fi does not work. Food is not the best. Hilton hotel is way better and the customer service is better as well. Beach: Extremely small. More hotel area than beach. Man made beach. Very tiny.Jamaica riu place just wants money. They are owned Mexico and you have no way in contacting anyone to help you. Just go to Hilton hotel or Hyatt's. Its a bit more expensive but the quality of the service is better. We pay for customer service and to relax and I did not get that there. I know every one can't be happy but if there is a issue due to the hotel the customer should not be punished for it. I would never stay there or recommend any one.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus 24 hr snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- 24 hr Room service
- Champagne breakfast daily
- Poolside waiter beverage service
- Nightly turndown service
- Daily activities
- Non-motorized water sports
- Snorkeling Equipment
- Introductory scuba diving lesson in the pool
- Table Tennis
- Beach Volleyball
- Evening entertainment
- Complimentary entrance to "Pacha" night club and drinks (open six nights a week)
- Welcome cocktail
- Unlimited international drinks
- In-room liquor dispenser
- Unlimited dining at specialty restaurants
- In-room mini-bar re-stocked regularly
- In-room safe
- Signature Hour from 4pm-5pm
- 20% off select Signature local excursions
- Spa Credit available (applies to selected treatments, restrictions apply)
- 238 Rooms
- 1 Pool
- 5 Restaurants
- 3 Bars
- Group, Meeting, and Conference Facilities
- Hair Salon (fee) (nearby) at Riu Montego Bay
- Spa (fee) (nearby)
- Horseback Riding (fee) (nearby)
- Tennis courts (nearby) at Riu Montego Bay
- Scuba Diving (fee)
- Motorized water sports (fee)
- Golf (fee) (nearby)
- 1 King or 2 Double Beds
- Double Sinks
- Radio alarm clock
- Integrated lounge area with sofa
- Central air conditioning
- 24 hour room service
- Electronic safety deposit box
- Bathroom with hydromassage bathtub and shower cabin
- Special make-up mirror
- Complimentary 24 hour WiFi service
- Coffee Maker
- Mini Bar
- Turn Down Service
- Iron & Ironing board
- Balcony or Terrace
- Liquor Dispenser
- Ceiling Fan
- Hair Dryer
- Satellite TV
- Maximum Occupancy 3
Resort Location Map
Riu Palace JamaicaMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Mahoe Bay - Rose Hall, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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