Round Hill Hotel and Villas
- What's Included
- All Inclusive Features
Our 2nd trip to Round Hill was overall lovely. However, definitely not as magical as the first time. Most obvious was very clear difference in service towards "regular" guests and "VIP"" guests which I did not notice the first time. It's disheartening to need a refill or towels on the beach while watching other people be doted on. I get it. Middle class folks come once a year. Millionaires come every other month. But that makes it more frustrating in my opinion seeing as that this vacation is a budget line item that we save for. Another family shared the same sentiments. For both of our families, it was our second visit, yet neither of us received so much as a "welcome back" or any sign that the staff remembered us. Even the welcome letter in our room didn't acknowledge that this was our second visit, which would have been an easy fix. At least 5 staff members asked "is this your first time" which was pretty frustrating. Housekeeping and villas were amazing as usual. The staff also dealt kindly with my older mother who has some general anxiety. A staff member accidentally broke her suitcase while carrying it up the steps to her oceanfront room at arrival. Round Hill payed for a cab into town but not a replacement suitcase. The only suitcase that was available at the general store where we were directed was LGBTQ themed (not a problem) with sexual innuendos involving a clown and an ice cream cone (a problem in more ways than one LOL). It was cheap, plastic and had no wheels. The store owner wanted $65 even with the driver haggling on our behalf. We politely declined and the driver took my mother into the city where she found a suitcase she liked. She paid for it out of her own pocket without complaint (even though it was of course overpriced because it was a tourist area). If anything I think a few meals could have been comped or a credit on her final bill to make up for the inconvenience, but that did not happen. Food in the restaurants was amazing as always, at least lunch and dinner. Breakfast this time around was just meh and the server would disappear for half hour increments) at a time. Easier to deal with when you don't have a toddler. The Food and Beverage Manager is especially amazing and wonderful to talk to. We always manage to have a meaningful, authentic conversation with most of the staff when we go which is refreshing. Everyone is down to earth and it doesn't feel like an "act". The biggest issue, I think, is perhaps unavoidable. Apparently the hotel will be expanding their beach. Awesome, right? Not from an environmental perspective. I realize that this hotel isn't green but it saddens me that the Jamaican government would allow the death of already dying coral reefs just to expand a beach. One of many things that Costa Rica (with rich natural resources) does well is making sure that ALL hotels, luxury or otherwise abide by basic environmental regulations. Destroying sea life to expand an already man made beach is not even close to sustainable and in 50 years, (or less), people aren't going to want to visit this beautiful country because the reefs will be destroyed. I always do my own research, and Googled frantically to see if there is any way a man made beach can be sustainable, in an area full of coral reefs and sea life. There's not. A few staff, who I won't name, also lamented the plan and explained in detail how it will affect the local reef. It's really sad. Tourism is their livelihood and a healthy ocean literally affects their quality of life of their children and their children's children. We tourists speak with their dollars and I think it's important for us to make informed decisions and support hotels that have obvious conservation efforts or hotels that at the very least don't destroy local ecosystems for superficial reasons. I would love to come back, but until there are obvious effort to preserve the natural beauty of the area, I don't think we will be back. I may lament the creepy crawlers in my room when I'm in Costa Rica or Turks and Caicos but deep down I know that the preservation of THEIR environment is more important than creature comforts because it affects the people.
House keepers made everything so delicious. Beautiful environment. Everything to relax was here. Wait staff met my needs. Bartenders did perfect cocktails. Spa and fitness center was my favorite spot. The view oh the view loved it
Definitely a couples/family resort, but I would recommend that anybody stay here once! The setting and level of service we got was right up there with anything we've ever experienced before, and my wife and I as newly weds, have been lucky enough to stay in some amazing 5-star hotels in the last 12-months on our honeymoon through Europe etc. I would have to say, as 5-star hotels go, I actually consider this place excellent value for money. We booked an ocean view room for $290 USD but immediately got offered a free upgrade to villa #3 upon arrival, because they weren't at full occupancy. There we were treated to amazing care and attention to detail by Primrose, but all of the staff are like that and we also received a complimentary bottle of Rum in our room which I thought was a nice touch. Sure the food is over-priced for the Caribbean, but when is the last time you stayed at a true 5-star hotel just about anywhere and got a sandwich/cocktail for less than $14 ?? I will admit we're used to paying $150-$180USD including tip for a really good dinner with drinks in San Francisco (where everything is expensive!) but you're paying for great food in an amazing location, and most nights you've got free entertainment thrown in at Round Hill. If you're staying for a week then for sure you don't want to pay that sort of money every night for dinner, and we headed out to experience the famous jerk chicken at Scotchies one night, which was well worth it and our entire meal came to $47 USD. We only stayed for 3-nights, but are already planning our return for our anniversary next year. I had no problem with the 28% (tax and service charge) being added on to all food and drinks, but I did take exception to it also being applied to our room rate. That was not declared online when I booked, and was a bit sneaky, but in hindsight, this place is way better than even the photos suggest, and definitely worth $360 USD/night.
Wonderful vacation experience. 2 thumbs up. if I had more thumbs, they would be up as well. Grounds were beautiful; staff was gracious and helpful; food was delicious; room was delightful----Overall, a very happy experience.
Sure, the food is solid as far as resorts go (but not outstanding by any means), the property is attractive (but not jaw dropping), and the service is (mostly but not always) warm and attentive. However, there were countless experiences that are just unacceptable for a hotel in this price range. Here are a few of them that stood out to us:Alarm clock was left set (presumably by previous guest) for 6am and was never turned off by housekeeping in between guests. Great way to start the first day of vacation...The cabs they arrange are beat up old vans. One driver we hired was drinking beer while driving. Another one had serious road rage. They should have a house car with properly trained drivers.Not nearly enough storage for clothing. No closet or dresser in the room, just one small rack to hang clothes on.Upon check in, we saw the sink drain stopper was broken and was just left on the side of the sink basin rather than being fixed. And for our entire stay, that's where the broken stopper remained. Such an obvious and quick fix—why was that never done?So much "back of house" stuff is left open for guests to see—resort bathrooms have sign in sheets to certify when the bathrooms were cleaned and by whom. Bright orange stretchers next to the pool in case of emergency, etc. None of these are a big deal, but a hotel of this caliber should keep those unattractive things hidden.Decided to go water skiing. The boat was probably 25 years old, and it broke down within a few minutes. They said this happens frequently but the "bosses" refuse to buy new boats. Spent 20 minutes drifting at sea before someone came to get us, then when we got back to land they tried to charge me for 1/2 of the experience. Again, unacceptable at a 5 star resort.Most importantly, I just don't get how anybody could enjoy this beach. It's about 5 feet of sand, so most of the chairs (which are cheap and ugly) are on a concrete strip behind the beach. Beach is curved into a cove which collects seaweed and blocks any waves. Felt more like swimming in a murky pond than the Caribbean. This was the most disappointing aspect of our stay.I would give 5 stars if it were half the price, since all these faults would be acceptable if you're only paying a few hundred dollars per night. But at this price point, there are FAR better options all around the Caribbean.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast daily (a la carte)
- Lunch daily (a la carte)
- Dinner daily (a la carte)
- Domestic alcoholic and non-alcoholic beverages by the glass
- Buffet and a la carte restaurant
- Bars including, Pool Bar
- 2 Pools, including children's pool
- Fitness centre
- Health Spa
- Dry Cleaning Service
- Currency Exchange
- Concierge Service
- Business Center
- Medical Assistance Available
- Hair Salon/Beauty Services
- Cell phone rental
- Room service available at a fee
- Gift Shops
- Golf nearby
- Once daily complimentary shuttle for shopping in Montego Bay Library
- 2 double beds or 1 king-size bed
- Full bathroom
- CD player
- iPod docking station
- Coffee maker
- In-room safe
- Iron and ironing board
- Bathrobe for use during your stay
- Max occupancy 2 adults and 1 child
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Round Hill Hotel and VillasMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
John Pringle Drive, Hopewell, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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