Royalton White Sands Montego Bay
- What's Included
- All Inclusive Features
In general....Wow!!! We recently stayed for 2 weeks April 8th to 22nd, as a couple with a 6 year old daughter. The room (Luxury double with sea view) was small, but modern. There were a couple of niggles with our room, ie no phone, and the sofa bed was not made up. However these were resolved pretty quickly. The room and whole hotel is so clean, and this theme continued all holiday and throughout. The facilities in the hotel are the best we've ever experienced, from the restaurants, bars, to the kids club and evening entertainment. The main buffet is just great, drink and clean away service is speedy, and the food selection and quality is outstanding. You needn't book for the A La Carte restaurants, except for 'Zen', and the quality and variation is great. Drinks are great quality and include some brands, and there's 2 martini bars. Quality food and drink throughout.The pools, splash park, slide area and lazy river are wonderful, clean and great for all ages. Spa ladies and the watersports team walk around and chat to you if you wish, but do not pester at all!!! The only issue with the entire holiday relates to the lack of parasols and in some cases loungers around the pool...I don't exaggerate when I say we had to get up 5.30am to get a parasol!!! This is something the hotel really do need to rectify. Such a simple thing but can really spoil your day, either as you have to get up at that time, or you miss out, especially when shade is needed at times. The only other pain was the persistence of the floor concierge's, who are obviously scripted to try and get you to attend a specific breakfast to then sell you holidays...this was a bit draining and uncomfortable at times. When we said no politely, they were not as chatty, and we ended up using the stairs to avoid them! Hotel, please take note, and review this, as we heard many others comment on this.The kids club is great - the clubhouse is well maintained, air conditioned with great play area, toilet facilities, and a playground. Open 9am to 9pm, and with a great activity timetable, our daughter literally wanted to be in all day every day! She even ate lunch and tea with them sometimes in the buffet. The staff in there are so professional, health and safety conscious, and friendly. Evening entertainment was varied, and great!!! We hired a Cabana for one day, which at $150 was steep, but a great day, as you have a jacuzzi, champagne, butler, food and drink on tap, and it's just brill!The main plus on top of all of this, was the staff, from shop floor to management, so friendly and just wanting us to have a great time. They would do anything to make our stay better. All were great but to mention some particular people who made our stay special...Ramone - lifeguard; really lovely to chat to and gave us some local info and advice.Ieisha Morris (trainee Dip bar); this girl could not do enough for us!! She was superb.Shaneel Ecclestone - Sports Bar; great service and lovely girl!Stacyann - Buffet; made us so welcome, and always chatted to our daughter.Sandilyn - room maid; lovely lady who cleaned to the max!!!Wilford and Butlers in Cabana 2 on the 21st April - made this day really lovely.Kids Club ladies - great, great, great!Mark - one of the supervisors/managers; always stopped to chat and was keen we had a great time.Michael - in Grazie the Italian; lovely man who was a superb waiter, took photos for us, and was really great.We intended to visit Jamaica once, and go other places in future, however we are now keen to return, and hopefully can save up to do so. I would recommend this place to anyone, but especially families. (There's a Teen Club too to accommodate the older kids). Staff are great, hotel clean, facilities and entertainment excellent!!! I would highly recommend, and we'd love to return in future.
My family (2 adults and 3 kids aged 15,12,11 year) have just returned from the Roylaton Whitesands. Have to say we had a absolutely brilliant holiday. The hotel is lovely, it is spotlessly clean. You are spoilt for choice as all the restaurants have great selection and the food is lovely. The sports bar service is incredibly slow we waited a hour once for a burger but once it arrived it was worth the wait. We had two rooms and thank goodness we did as the rooms are incredibly small, probably the smallest we have stayed in, but as you are not in there much it wasn't a problem. The beach was gorgeous and the swimming pool was huge. My biggest grumble about this holiday was the lack of sunbeds and umbrellas around the pool. On our first couple of days we had no shade at all. I felt sorry for the people with small children and babies, who had no way of shading the youngsters. On a couple of days we were there, there wasn't enough beds, people had to sit on their towels on the floor....not acceptable for a 5 star hotel. I wasn't impressed with the entertainment, never understood why the day time entertainment was always done around the adults pool, never involving families. Luckily my kids entertained themselves and made lots of new friends. The staff make this hotel. We never had one example of bad service throughout our stay. Michelle our housekeeper was the best we have ever had. She looked after us from day one. She gave us a aloe vera leaf when the kids had sun burn, our room was always spotless with a lovely towel display and a hug greeted us (her baby cakes) everyday. Nadine our waitress around the pool was also exceptional. Friendly, helpful and always around so we never moved off our bed. All in all this was a brilliant holiday, I loved Jamaica and the Jamaicans and I would definitely go back, but if i returned I would probably go to the Blue waters next door as the rooms are a lot nicer. The Royalton brand is very impressive and i loved the key on your wrist band idea, only wish they would allow the kids to have the same as they went through dozens of keys. Definitely a Royalton covert.
From arrival to departure your staff made us feel very welcome, they were very friendly happy and genuine.Food in the various restaurants was excellent, the Zen restaurant was an experience in itself.The only negative was non enforcement of rules regarding saving of sunbeds using towels.
We had an excellent time at White Sands last week. My husband and I have visited several brands of Adult-only All-inclusive in the last several years, but this was our family’s first all-inclusive trip together. I was worried after reading the reviews in the weeks leading up to the trip, but the glitches were mostly minor.Specific notes:1) The presidential 1-bedroom suite was awesome. It was spacious and comfortable, and the cleaning service did an excellent job. The sofa in the living room had PLENTY of space for 3 children because the fold-out portion was king-sized and then the other side of the couch was also the length of a bed. Diamond Club was nice for having reservations for all of our dinners and for the beach beds which worked well for our family of 5 to have shade, but it’s definitely not necessary. We found that our butlers were willing to help out with things when asked but didn’t go out of their way to do anything otherwise. 2) The food was really good for an all-inclusive. The buffets were hot and well-stocked and we enjoyed the variety in the sit-down restaurants. There have been some comments about service speed. We always had 6PM reservations and we finished (3 course) dinner between 7PM and 7:30PM each night, which I thought was reasonable. The Jamaican restaurant was the fastest. We brought some coloring books and crayons to keep our children entertained while waiting. Room service was awful both times we tried – took forever to deliver and got our order wrong. The other negative related to food is that you really can’t get lunch food until after 12:30. The restaurants that say they open at noon don’t seem to have food ready for a while. (This was a problem when trying to get the kids to a 1PM activity at the Kids Club, and when our shuttle home left at 12:30 – otherwise, just something to be aware of and work around.)3) The pools, water slide, and kayaking were a lot of fun and the beach was clean. There were a few vendors on the beach coming by selling things, but all left us alone after a quick no-thank-you. Our kids (age 6,9,12) were all well-entertained for the week with plenty of things to do. They usually spent 2 hours per day in the kids club to get out of the sun either doing an activity or playing video games. 4) Service was mixed, but overall better than in the US, for sure. We especially would like to point out AKEAN who worked so hard as a beach butler and ROMAINE the lifeguard at the lazy river who hopped in to help us find my son’s sunglasses.5) As seems to be typical of many similar places, chair-saving was pretty bad. Our kids are early risers so we were usually down to get chairs by 7AM. By 7 there was hardly anything in the shade at ANY pool. There was still PLENTY of great shady spots at both beaches at 7. By 8 the first several rows of Diamond Beach shade was gone, but there was still plenty on the main beach. I think the resort was full the week we were there.
We are a couple and stayed for two weeks. We had booked into the new resort at Negril however delayed construction forced us to re locate. Had we been aware of the lack of adult space at this resort, we would not have gone. We have stayed at a number of Royalton and enjoy the Hideaway option. White sands and the attached blue waters is very family oriented, so I would not recommend this for couples looking for a quiet and relaxing vacation.The resort is otherwise quite excellent. Beach is great, you can walk in both directions and if your adventurous, snorkel out to the reef. The white sands property is the older of the two resorts but nicer in our opinion. Servers and staff all very excellent - very much appreciated Dashawn (sorry about the spelling) at the Mojito bar, Jevar and Yvonne at the beach bar, and all the ladies working breakfast at the Calypso. Favorite restaurant by far was Calypso, Opa and Jade were excellent and the others were hit and miss. Some, Hunter for example, described items on the menu and you received something quite different, not awful, just not expected. Room service is excellent, like really surprised us how good it was, breakfast lunch and dinner. Our room was second floor in the diamond honeymoon suites - absolutely nothing bad to say about the room, location or service. We were surprised that the entertainment did not feature any Jamaican music, please replace the evening saxophone and cover song singers with Jamaican bands. And, on the white sands pool side - time for new chairs, and more of them.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands)
- 24hrs Concierge services
- Kids Adventure Club (2-12 yrs)
- Teens club (13-17 yrs)
- Daily activities
- Introductory scuba lesson
- Non-motorized water sports
- Dreambeds exclusively designed for Royalton Resorts
- Luxurious 250 thread count sheets
- Splash Pool
- Hassle Free Dining
- Sports event guarantee
- Wi-Fi throughout the entire Resort
- USB recharge station
- Unlimited Luxury Dining 24/7
- Fitness Center
- Concierge Service around the clock
- Rain Shower
- Bluetooth audio station
- Day & Night activities
- Exclusive access to the Diamond Club Lounge with premium drinks & snacks
- Full service business center
- Personalized check in & check out
- Complimentary early check in / late check out (subject to availability)
- Distinctive wrist bracelet
- Selected premium drinks menu (available in lounge some restrictions apply)
- 24hr concierge service
- Mini bar restocked daily
- Pillow menu
- Daily continental breakfast service in lounge
- Upgraded room service menu
- Luxury amenities in room
- Bathrobes & slippers in room
- Dedicated butler service
- Exclusive beach area with dedicated bar
- Evening hot and cold hors d' oeuvres & afternoon snacks including decadent desserts
- 10% discount on Spa treatments and Hair dresser
- 352 Rooms
- 2 Pools
- 5 Restaurants
- 6 Bars
- Steam Room
- Fitness Center
- Spa (fee)
- Beauty Salon (fee)
- Conference facilities
- Medical Services
- Open-air theater
- Concierge services
- Gift Shop
- Laundry service
- Motorized water sports (fee)
- 1 King Size Bed, 2 Twin Beds or 1 Full and 1 Twin Beds
- Dreambed - exclusively designed for Royalton Resorts with pillow top
- Luxurious 250 thread count sheets
- Double sofa bed
- Air Conditioned
- Satellite TV
- Iron & Ironing board
- Balcony or Terrace
- Coffee Maker
- Mini Bar (water, soft drinks, beer, stocked daily)
- Electronic safety deposit box
- Private bath / rain shower and toilet
- Branded amenities and hairdryer
- Bluetooth audio station
- Garden view or mountain view
- USB recharge station
- Maximum Occupancy 5, Maximum 3 Children
Resort Location Map
Royalton White Sands Montego BayMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Highway A1, Mountain Spring Trelawny, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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