- What's Included
- All Inclusive Features
The Sandals Montego Bay is a great luxury hotel that holds a variety of top-notch amenities. There are plenty of buffet and a la carte options available and the resort is staffed by incredibly pleasant and attentive staff. There are also plenty of activities and daily entertainment. You'll never find shortage of things to do in Sandals Montego Bay! Located on the largest private beach in Jamaica, this is the original Sandals all-inclusive resort! Being close to the airport is noisy at times, but you do tend to get used to it after a couple days. This resort is a bit more lively and active compared to the Sandals Royal Caribbean which is a few minutes away. The Sandals Montego Bay resort tends to be better priced, so if you are looking for the Sandals experience but are also watching the budget, this resort or the Sandals Carlyle might be your best bet.
Situated on 26 acres of lush tropical gardens, this exciting resort fronts the largest private white sand beach in all of Jamaica. A paradise resort boasting some of Sandals' most lavish suites and delightfully appointed rooms, five gourmet restaurants, and much more. As the flagship resort, Sandals Montego Bay can aptly be described as vibrant and upbeat with a spirit that soars high above the rest.
The very first Sandals resort to open its doors and set a whole new bar for luxury and romance in the Caribbean, Sandals Montego Bay still continues to completely and utterly captivate couples' hearts. Born, back in the days when only the rich and famous wintered in the tropics, the resort's original incarnation was as the glamorous Bay Roc Hotel. A Mecca for the jet-setting crowd of that era, the Bay Roc, known for its breathtakingly exquisite beach, was designed by renowned American architect, Edward Durrell Stone, who also created New York City's Radio City Music Hall and Museum of Modern Art.
Location: Sandals Montego Bay Resort is located on Jamaica's largest private beach, next to the airport and 10 minutes from the center or Montego Bay.
My husband and I just got back from our 10 day honeymoon at Sandals, Montego Bay. We had a wonderful time! The service there really is exceptional. We'd like to acknowledge one of the waiters there, Peter, who serves at two of the better restaurants and who we had the pleasure of seeing twice. He, out of everyone (don't get us wrong, the whole staff was wonderful), went above and beyond what was expected. We've also got to give it up to the entertainment staff! We'd highly recommend this resort to any of our friends. Great food, wonderful service, clear warm water and so much fun! Go, go, go!
We were at Sandals Montego Bay Sept.13-19, 2017. This was our 4th Sandals trip, our first time to Montego Bay. We chose this location because the trip from the airport would be quick. I read from the reviews that the planes would fly very close and be very loud, that was true, but expected, not an issue for us. The airport hospitality room was not very friendly. Only beer and sodas, no snacks. I saw champagne being offered to some but when I inquired the lady said she didn't have anymore that was chilled. The fridge was full of champagne bottles. We choose to stay in the "cheap rooms", the Caribbean Deluxe. We always stay in the "cheap rooms" because they are usually good and have garden views. We are usually not in the room much anyway. I inquired about the condition of the rooms on a chat on the website and was told that they all had been recently refurbished. When we checked in we were taken to room 1468. It had not been refurbished in a long while. It was large and sufficient and would not have been a problem but we had a long walk through a huge construction zone. Plywood walk-ways and plywood walls, noisy machinery and hammering. Our curtains had to be kept closed at all times because they were always out working, sometimes til very late), directly on the level of our windows. The balcony was not useable because of the construction activity and constant noise and men right outside. I tried to ignore it and look the other way, but I just couldn't. I went to the front desk and expressed our concerns, but I was told there was not a room that we could move to. There were not many people staying there at that time. Never many people in pools, restaurant or at the beach. The next day I was approached by Carla, a Sandals Select represented, I told her about our issue. She amazingly had us moved into a beautiful, peaceful room, free of the construction zone. She saved our vacation! Thank you so much Carla! I feel like Sandals should have made it clear before we reserved our room that it was in the construction zone. Actually, they should have closed those rooms until that area was finished. I think that was so dishonest of them. Why put your costumers in a situation where they are unhappy and have to be lucky enough to complain to the right person before something is done. I have some interesting videos if someone would like to see our view from the balcony of room 1468. Food was good, beach was great! Two small pools for a resort that size was a little sad. We did two dives a day the whole time we were there. Dives were good. Dive crew was a little up tight and grouchy at times, but by the end of the week they seem to be lightening up a bit.
We wanted to bring to attention the Manager of the Oleander Room, Mr. Andre. We have the pleasure on several trips to watch this gentleman grow into possibly the best Dining Manger that we have the pleasure dining with on our trips to Sandals Montego Bay, and there have been quite a few in the past years. Andre excels at making sure that he and his staff present a Caribbean Dining experience with each visit. Andre is truly a rising star amongst the many fine associates of Sandals. We encourage you to visit Andre and his staff if you stay at the Sandals Montego Bay you will not be disappointed.
We just spent a fabulous 2 weeks at Sandals Montego Bay. It was great getting to see all of our wonderful Jamaican friends at Sandals that we have grown to love. All of the staff is like family to us. They go out of their way to make sure that our stays are always top notch. If you ever get a chance to go to Sandals in Montego Bay please look up Scion Derby. He is one of the Playmakers there and he is such a sweet and talented young artist. His paintings look like a photograph. There are so many others to mention I would not have space to do it. We will be back Thanksgiving week for another trip that I am sure will be fabulous. Can't wait to see everyone again.
A little background -- For our honeymoon we went to our first Sandals resort in St. Lucia (the Grande St. Lucian) and it was amazing. We intended on going back for our 5 year anniversary but Hurricane Irma had other plans. We had to make a decision on whether to hope for the best and go to St. Lucia or switch resorts that had less of a chance or being impacted by Irma. Of course the hurricane was a few days out from our travel date and the projections where anywhere from a direct hit to a complete miss. Since this time we didn't get the travel insurance (of course we got it the first time and didn't need it) we decided to switch it to Jamaica as we didn't want to risk it and have our anniversary trip ruined or cancel and be out of a lot of money. Honestly, we didn't do much research as it was the day before we were supposed to leave and we had to find something fast and switch the flights. One suggestion -- don't bother getting the flights through Sandals as it becomes a pain if you want to make any changes or if you need to get a refund as they have to do it for you and they are extremely slow and unresponsive. Book the flights yourself so you can contact the airline directly if you ever need to.ARRIVALWe arrive at the airport and waited in the Sandals lounge area where you can grab a drink while you wait for the shuttle. This resort is directly next to the airport so we figure it wouldn't be a long wait. After about 20 mins we're on the shuttle only to wait another 20 or so mins "in case there are more passengers coming". They literally could have dropped us off and come back for the others so that was a bit annoying. We get to the resort and the view from the lobby is stunning. The room we got came with a butler so we had to wait in the club house for the butler and were told that our bags would be sent to our rooms. We came from cold weather so I was wearing jeans and a t-shirt and I was so hot that all I wanted to do was change into shorts so that was a bit of a bummer. We waited in the club house for what seemed like a half hour before we met our butler who told us that our room isn't ready yet and brought us to one of the restaurants to grab food while we waited. After we ate we went back to the club house cause it was the only one we knew of that had some A/C. Finally the butler arrived and took us to our room. There's a bit of construction going on in a couple areas and I don't recall seeing anything about it on their website. They claim they only work 9-5 but we heard noise as early as 8a and as late as 9p. Anyway, we were told that since we switched resorts we had two rooms to choose from so we saw them both and decided to switch to the room that wasn't directly in front of the construction and closer to the main building. Also, we wouldn't have to walk down a plywood walkway to get there. The issue then was our bags were still in the other room and even though we were told someone would bring them over right away it took over an hour to get them. Must be because they are on "island time" but it was over three hours from the time we arrived at the resort to when we actually got our bags so we could shower and change, which we thought was unacceptable. FOODThis was another disappointment for us. Having been to the Sandals in St. Lucia and loving the food we expected the same here, which was not the case. Sure, we had a couple good meals but we had many more that were not very good. Several times we got food that tasted like it was previously frozen and reheated in a microwave (veggie burger at the grill, potato skins at the pub, lasagna at the Italian restaurant) and many times where the food just wasn't good and definitely not what we expected (stale burger bun, overcooked chicken at the Tokyo restaurant) for what we paid and what we were expecting having been to another Sandals. However, it wasn't all bad. The chicken and lamb at Oleanders was good as well as the pizza and panini from the grill and the crepes. We went to the Royal Carribean (15 min shuttle ride) for dinner at the French place one night and the duck was great!The sad part is the best meal we had was not at the resort. Call the front desk and ask for a car (Morrison is great!) to take you to a local jerk shack called Scotchies. Their food is served in tinfoil on paper plates but is amazing. We went with another couple we met at the resort and got one of everything (chicken, chicken sausage, pork, pork sausage, fish) and we absolutely loved it. We loved it so much that we went back a second night. The fact that we paid all this money for an all-inclusive "luxury" resort but had our best meal elsewhere is very telling. Both times we got more food than we could finish and a couple drinks each cost about $75USD. LOCATIONThe best part about the location is the beach. Nice white sand with crystal clear water. It's large, unlike the Royal Carribean, and there are plenty of chairs. The worst part is how close the airport is (literally across the street) as there's a lot of noise when the planes are taking off but not much at night.ACTIVITIESThey had a ton of water activities, which was great. Pretty much everything is included except scuba diving. One thing to keep in mind though is if you want to try waterskiing, wake boarding, or wave surfing you will need to sign up for morning lessons. The water tubing, glass boat ride, and snorkeling was all fun. They were always having some kind of game at the pools, beach, or lobby but we didn't participate in any of those. SERVICELike I said, we had a butler. We've never had one before so we didn't know what to expect and I'd say if you want to be completely lazy and have everything done for you then it may be worth it. However, if you don't mind grabbing your own food and not being called at 8-9am asking what you want for breakfast then don't bother. The butlers were very nice and accommodating but for us there were times where it was a little annoying. I'm on vacation and if I decide to sleep in I don't want to be bothered. They give you a cell phone which is great when I'm at the pool and want some food but I don't need the butler calling me asking if I need anything. Also, I assume that if I have a butler and call them for breakfast or lunch that it'll be delivered promptly but at times I felt like it would have been much faster if I just called room service or got the food myself. Again, they are on island time and not just the butlers although this probably varies by the butler. They also make an exception on the tipping for butlers, which we didn't know of till we got there so we had to tip them at the end. Well probably didn't have to but they kind of expect it and even show you a letter that says you can tip them -- hint hint. Not something we were expecting. GROUNDSThere are two pools and two hot tubs. One with a swim-up bar and another "main" pool. Both were ok but each time we went in or walked by the pool we saw dead insects in the pool. I did see them cleaning the pools in the morning and I assume it would be hard for them to clean during the day without kicking everyone out it shocked me that they didn't have the pumps running to help filter everything. Neither pool is very large and no where near as big as the one in St. Lucia. There were times that the swim-up bar seemed a little packed and overall I don't think the resort was close to being fully occupied. The swim-up bar is not near everything so if you decide you want some food you either call your butler and wait for an hour or walk all the way to the other end. They were also working on a gazebo next to the main pool so it was noisy during the day. Some of the facilities seemed a little rundown. There weren't many chairs by the pools either so you'd have to reserve one early.ROOMThe room was ok but not "luxury". We stayed in one of the beachfront villas by the swim-up bar so it had a nice ocean view but the room itself was a little run down. The bathroom was large with a big shower and jetted tub. All functional but dated. It wasn't awful but not what we expected for a luxury vacation. We did have an issue with the water going out on us twice. The first time I was about to jump in the shower and nothing came out. I called the front desk and they said they had a water pipe break and that it's being fixed. Within 15-20 mins the water was back and we went on with our day. However, the next day the water went out while my wife was mid-shower. I called the front desk again and was told it would be a while as another pipe broke and all they could do was to bring her to another room to shower. This was a HUGE inconvenience. What made it worse is that it took them almost an hour to finally get us into another room on the other side of the resort. STAFFEveryone was really nice, friendly, and helpful but there were times where we felt that service was very slow. Other than that nothing really sticks out as being very good or bad. We did talk to a manager about the water situation and he apologized but made it sound like it wasn't a big deal. They ended up covering the bill for my wife's manicure she previously had, which was nice. Some of the staff that's responsible for activities makes this place seem like a party. Some might enjoy that in the middle of the day the staff is twerking to loud music or trying to get people drunk but when you're there with your significant other just trying to have a nice relaxing/romantic vacation that's not what you want to be seeing or hearing. CONCLUSIONThe beach was great and the water sports were plentiful and fun but the food and service didn't meet our expectations
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine)
- Sailing, Hobie Cats, Sunfish Sailing, Catamarans
- Pedal Boat
- Scuba diving for certified divers
- Introductory scuba diving lesson
- Golf green fees
- Exercise classes (Aerobics, Cardiovascular workout, Step aerobics, Water aerobics, Yoga)
- Daily activities
- Evening entertainment
- Manager's cocktail party
- 243 rooms in 3-storey buildings
- 1 buffet restaurant
- 4 a la carte restaurants: Tex-Mex, Italian, Oriental, International, Jamaican
- 3 bars including Beach grill bar, Lobby bar, Swim up bar
- 4 outdoor pools
- 18-hole golf course 10 minutes away
- Complimentary property-wide WiFi
- Meeting facilities
- 4 tennis courts (2 lit) on-site
- Shopping on-site (Souvenir gift shop)
- 4 Jacuzzis
- Fitness facilities
- Exercise classes
- Scuba diving on-site (fee)
- Dive shop on-site
- A range of watersports available
- Beauty salon (fee)
- Spa (fee)
- Outdoor Wedding Location
Deluxe Rooms include:
- 1 king 4-poster bed
- Ceiling fan
- Cable/Satellite TV
- WiFi internet
- Coffee/tea maker
- In-room safe
- Full bathroom
- Balcony or Patio
- Max occupancy 2 persons
Premium Rooms include:
- Same features as Deluxe Rooms
- Terrace with garden view
Luxury Rooms include:
- Same features as Deluxe Rooms
- Balcony with garden view
Grand Luxe Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace
- Beachfront location
Additional room categories available with Concierge service. Concierge service includes:
- VIP check in
- Special luggage handling
- Tour arrangements
- Private parties
- A concierge dedicated to see that a requests and needs are answered promptly
Free Weddings - Free packages includes: ceremony, marriage license, service of a minister, wedding coordinator, wedding cake, hors d'oeuvres, bottle of champagne, 1 photograph (5 x 7). Free weddings valid for 7 night stays or longer. Picturesque ceremony location, Champagne and hors d'oeuvres reception for Bride, Groom and 2 guests. Honeymoon dinner for Bride and Groom, Just Married T-shirts and Continental Breakfast for Bride and Groom, all government and administrative fees. Please contact hotel directly by phone at 1-800-SANDALS.
Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Resort Location Map
Sandals Montego BayMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Montego Bay, Kent Avenue, Montego Bay 100 Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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