Sandals Royal Caribbean
- What's Included
- All Inclusive Features
Higher end than the Sandals Montego Bay, located a few minutes away. The Sandals Royal Caribbean offers excellent service and great dining options in its 6 specialty restaurants. Swim-up River Suites feature a lagoon pool where you can swim directly to your suite. Receives the Environmental Green Globe award. The best of the 3 Sandals Resorts in Montego Bay.
Sandals Royal Caribbean in Montego Bay has all the grace and elegance of a Georgian Great House setting combined with fun, sun and excitement, not to mention luxurious swim-up river suites. Enjoy Sandals Cay, a private offshore island which is home to our exotic Thai restaurant and its own pool with swim-up bar. This 197 room resort offers six different restaurants, a full-service spa, room service offering continental breakfast for all guests as well as 24-hour room service for Concierge categories, and unlimited land and water sports including scuba diving. The Sandals Royal Caribbean Resort offers British sophistication and an exotic offshore island at one resort.
Location: Directly on the beach, 20 minute drive to Montego Bay, 15 minutes from the airport.
Had a fabulous week here! Chico and Kevin aka Big Bird were absolutely brilliant. The resort brilliant. The French restaurant great for breakfast and the Italian was my favourite for dinner! The beach side bar and food was great too.
We married at this resort and Tannif & Samantha, the wedding planners, gave us the wedding of our dreams. They met my every need as the bride and my groom was not left out either. The butler service was great, thank you Bernard and Katrina! They kept us organized and made our dinner reservations even for the group which was about nine people. On our wedding day and the days after, they dressed the room with flowers and well wishes. We were even sent a special cake. My butler even ran us a nice bath with flowers. They went out of their way to make sure we always felt special and had everything we needed! The highlight of my stay was the fire dance who performed at the wedding. His show was spectacular!
This year, we decided to try the Royal Caribbean resort. My husband wanted to make the celebration of my 60th birthday super special. He went all out and we went first class all the way. We flew down first class for the very first time for both of us. That was great! It was a great start to the week. We were met by our friend Lloyd Lewis who has a private car transportation company. Mr. Lloyd has chauffeured us to our resorts 3 years in a row. We recommend him very highly. When we arrived, we were met by our butler Kenisha. She took us to our suite, which was a swim up suite. The grounds were immaculate (as are most all sandals properties). The pool area outside our suite was crystal clean with lush vegetation and a "poor man's orchid tree" with its resident hummingbird. Later in the week we took a tour of the property with one of the groundskeepers who gave us the information about the tree and that the male hummingbird claims his territory tree. The suite was beautiful but a little dated. The ensuite was magnificent! Literally, the shower itself was almost as large as my entire bathroom at home. Plus,there was a jacuzzi tub. It was lovely each morning to go out onto the patio and have coffee before heading off for breakfast. Of course, we could have had room service, but we enjoyed going out to the buffet. André was our other butler, and he often had chairs and a cooler ready across the pool from our room. Kenisha often set up for us at the beach. I should mention that my husband had some health issues and was taking some very heavy duty antibiotics. So, our time in the sun was very limited. Our butlers were so wonderful and took such good care of us. We had mid morning snacks, surprise lunch at the beach, lovely drinks (both alcoholic and not) ice cream in the afternoon and warm cookies at night. Our dinners were always by reservation and they took great care of us. People ask is why we always go to Sandals resorts and we tell them that it is worth every penny and more to be taken care of the way they do. We have been in butler suites, nice middle of the road type suites and way down on the price scale and no matter where you sleep, the staff treats guests like they are the only ones there. People always ask us why do we not go to Sandals resorts other than ones in Jamaica and it is easily answered....it is the people of Jamaica. They are the most accommodating, kind, polite and giving people. If you want to feel like royalty, Sandals resorts in Jamaica is where it can happen.
We stayed in the St. James building which is centrally located to all the restaurants and main pool. We absolutely loved the resort with its beautiful gardens and the oh so friendly Jamaicans. The food was regal and they made us feel special at ever lever. Our Butlers, Andre and Kenisha were wonderful. They both were more than professional and catered to our every need. There was more more special person that we met. Her name is Jodiann and she seemed to be everywhere. Regardless of when we met her she was right there to make our trip memorable. She has aspirations of someday becoming a Sandals butler and I think she would make a good one. Thanks Andre, Kenisha and Jodiann. We hope to see you all again next October.
If you have previously read my past reviews, you will know that I try to provide information about the resort that future travelers can use to make a more informed decision at staying at the resort being reviewed. In saying that, this could easily been a 5 star review, if not for disappointing assistance and policies created by the Sandals Royal Caribbean Management. My reason for saying this is listed below;1) We traveled to the Royal Caribbean resort just after Hurricane Mathew passed by and luckily missed Jamaica. To ensure that the resort was not impacted by the storm, I contacted Sandals on Oct.1 via e-mail requesting a status update of the resort. I received an email response on Oct. 7 a day after we arrived at the resort. This is unacceptable as we were trying to decide to cancel the trip. Fortunately our vacation provider WestJet was on top of the storm and kept everyone informed of the storm status and this allowed us to arrive at the resort event free on Oct. 6. Sandals need to keep their guests better informed by providing a quicker e-mail responses to guests. As I side note, our thoughts and prayers go out to the people of Haiti now dealing with another natural disaster. 2) One of the reasons for deciding to stay at the resort was our desire to enjoy the private island, maybe snorkel around it and dine at the Royal Thai restaurant. This did not happen as the island was closed and completely inaccessible! Sandals is constructing a new addition to the resort and the entire island is closed for construction. Sandals could easily have informed guests of the island status via posting updates on their website or on Facebook. Everyone we visited with mentioned their disappointment regarding the island closure. For all future guests, the island isn’t anticipated to open much before December 2016 as there is still an awful lot of work to be completed before the island can accept guests. The suites over the water look amazing and once completed they will be the envy of any resort in Jamaica.3) A day after we arrived, we planned to have dinner at the Le Jardinière restaurant which requires gentlemen to wear long pants and closed shoes. I certainly planned to do this but a severe thunderstorm hit during the dinner hours and it rained so hard that the restaurant got flooded and Sandals reasonably relocated it to the courtyard. As well, the majority of the sidewalks between the Kensington building and the lobby were flooded; so I decided to wear sandals instead of ruining an expensive pair of leather shoes. When we got to where the restaurant was relocated the host looked at my attire and absolutely insisted on my wearing shoes even though the bottom of my pant cuffs were wet for 3”. I went back to our room and got my shoes and walked bare foot to the restaurant to avoid ruining my shoes, putting them on when I reached the restaurant. This was so upsetting that I spoke to the Hotel Manager and explained my frustration with this Sandals policy. He in turn asked the Food and Beverage Manager to speak with me, which he did. His comment after an apology was that the host was following “the letter of the law not the intent of the law” and he would talk to the entire team about this incident. This situation could have easily been avoided if a bit of common sense was used and Sandals having a bit of flexibility during non-routine situations. However, dinner was very good…the best French onion soup we’ve ever had.4) Do not take the time to do the online registration as they make you repeat the registration process at the hotel. By doing the online registration Sandals gets your e-mail address and every day prior to your arrival they send you an e-mail trying to get you to pre-purchase trips, special dinners or spa treatments. Talk about trying to up sell! 5) Spa staff routinely approaches you around the resort chatting you up while handing you a brochure of their services. They are pleasant enough but reluctant to take no for an answer with responses like “you don’t like massages?” or “you should treat yourself this is your holiday right?” If you’re not interested in the spa services, which we weren’t, we found the simplest response was to tell them you had already spoken with one of their co-workers. None of the above are deal breakers but I feel significant enough not to award the Royal Caribbean with a 5* rating.Here are some tips for anyone wishing to come to this Sandals Royal Caribbean:1) The Royal Caribbean is on the flight path for planes landing or taking off from the Montego Bay airport. You definitely get jet noise from about 7am to about 8pm every day. We got used to the noise after the first day or two at the resort. It isn’t constant by any means and somewhat interesting looking up at the underside of the planes especially at night. Note, the Montego Bay resort is right at the end of the runway and I imagine the jet noise there would even be louder.2) Sandals fogs the property twice a day for insects and people with severe asthma should avoid going out when this is being done as the insecticide may cause a respiratory reaction. 3) Even though Sandals is trying their best to control insects there was an abundance of biting insects in the early evenings, especially if there was no breeze. My wife and I reverted to using insect repellant to avoid the bites. I saw many ladies with huge welts on their legs, assumably a reaction to bites. My best guess is the biting insects were some type of no-see-ums or possibly sand flies. Even with the fogging we still noticed an occasional mosquito buzzing about. Insect repellant is available at the office and most of the restaurants if you ask.4) If you like long walks on the beach this is not the resort for you. The resort has 3 small beaches and total distance is less than a quarter mile. There is jungle down to the water’s edge on one side and a walled private residence on the other.5) The majority of the restaurants at the resort are open air. The Regency, very large, and Crickets Pub, smallish, are enclosed so you do have choices if weather becomes inclement.6) Everyone at the resort was very friendly and went out of their way to say hi, even the ground keepers. These gentlemen work very hard throughout the day to make our stay enjoyable. There were 2 young men assigned to keep the beaches free of sea grass. They did not stop raking from the time they started to the end of their shifts. Very hard work but they always stopped to recognize you and say hi. We certainly want to send out kudo’s to the two of them. Take time to stop and say hi to them.7) We went to the Royal Caribbean to take advantage of the resorts included dive program. The program is well run and Sandals goes the extra mile to ensure all divers are kept safe. A big thank you to all of the dive staff especially Dilbert and David who worked very hard to ensure our dives were always enjoyable. The resort uses a 42’ Newton dive boat that makes your dive experience just that much better.8) During the last few days of our vacation the Royal Caribbean was close to being full yet you could always find a chair to enjoy the sun or the shade. 9) The resort advertises that there is Wi-Fi throughout the resort. This is true but were we stayed at in the Kensington complex the Wi-Fi was intermittent at best. The best Wi-Fi was in the hotel lobby and I saw many guests on their iPads or computers so obviously they were having similar problems in their rooms.10) I read in a few of the TripAdvisor reviews that the resort drinks were weak. This is absolutely not true. I drink my rum on the rocks and when I asked for a drink, I wasn’t served just an ounce or two as I would request but always full whiskey glass poured directly from the bottle. My only criticism of the drinks is that the resort uses a lot of flavored syrups instead of fresh fruit. If you have ever had a strawberry daiquiri made with fresh strawberries you will never want to go back to a syrup flavored ones.11) We really enjoyed eating lunch at the Mariner Grill, especially when the cook went out of his way to grill us fresh snapper, a dish that is not on the normal menu.12) My wife and I did not take advantage of the Sandals shuttle to the other two Sandals in close proximity to the Royal Caribbean but we talked to several guests that did and everyone really enjoyed their time at Sandals Montego Bay.13) If you want to take advantage of the free catamaran cruise offered by Sandals as part of their current promotion be advised that this must be pre-booked prior to your arrival as they will not honor the promotion once you are on the property.14) The Kensington building is the furthest removed from the entertainment and because it is it is also the quietest. We really enjoyed the peacefulness during the day and going to bed without music blaring in the background. 15) With regards to noise; shortly after the sun sets the trees and shrubbery become extremely vocal with hundreds of repetitive high pitched peeps not unlike the sound a smoke detector makes when warning you the battery needs changing! Apparently it is crickets or tree frogs, a definitive ID withstanding, it is an unusual but pleasant enough cacophony unless one parks on your door or window!16) Keep a look out for Jamaica’s national bird, the Doctor Bird, a large hummingbird that has gorgeous plumage. We saw several of them every day enjoying the resorts flowers. The move lightning fast but also rest on branches, sometimes long enough to actually capture a photo. A really nice bonus for those who enjoy seeing wildlife.17) One bonus of the minimal beach is peddlers are not approaching you constantly. However they are not completely absent as they come on paddle boards or kayaks! Paddling back and forth along the resort’s water boundary they whistle or wave to get your attention. They do have some trinkets but their real agenda is selling marijuana. They are not shy about informing you that is what they are there for though they are not overly aggressive. Within the resort there are artisans almost daily with displays of their carvings, paintings, jewellery etc. They were not bothersome at all, seemed to have reasonable and flexible prices, and some would even do custom pieces. We can’t say how their prices compare to outside the resort as we never ventured out to buy anything other than rum.I hope the above helps those deciding to stay at the Royal Caribbean.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- A la carte dining
- Room service in Concierge suites only
- Domestic and International brand drinks
- Wine with lunch and dinner
- Paddle boats
- Hobie Cats
- Scuba for certified divers
- Introductory scuba lessons in pool and classroom
- Glass-bottom boat rides
- Tennis (day and night)
- Table tennis
- Volleyball (beach)
- Board games
- Lawn chess
- Daily activities
- Nightly entertainment
- 190 guest rooms
- 4 restaurants: Thai, International, Jamaican, Grilled specialties, Off shore island restaurant
- 4 pools
- 2 swim-up bar
- Piano bar
- 3 tennis courts
- Golf course nearby
- Fitness centre
- Watersports centre
- Beauty salon (fee)
- Games room
- Scuba diving centre
- Gift shop
- Meeting facilities
- Tour desk
- Complimentary property-wide WiFi
- Laundry service (fee)
- Off shore island
Deluxe Rooms include:
- Garden view
- 1 king-size bed
- Full bathroom
- Air conditioning
- Satellite TV
- Clock radio
- Coffee maker
- In-room safe
- Iron and ironing board
- Amenity Kit
Premium Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace with pool or garden view
Grand Luxe Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace with pool or garden view
Grand Luxe Beachfront Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace
- Beachfront location
Suite room categories available with Concierge Service including:
- VIP check in
- Special luggage handling
- Tour arrangements
- Private parties
- A concierge dedicated to see that requests are promptly answered
Exchange Privileges - Exchange program with Sandals Montego Bay and Sandals Carlyle. Daily shuttle service included to Sandals Montego Bay, Sandals Carlyle.
Free Weddings - Free packages includes: ceremony, marriage license, service of a minister, wedding coordinator, wedding cake, hors d'oeuvres, bottle of champagne, 1 photograph (5 x 7). Free weddings valid for 7 night stays or longer. Picturesque ceremony location, Champagne and hors d'oeuvres reception for Bride, Groom and 2 guests. Honeymoon dinner for Bride and Groom, Just Married T-shirts and Continental Breakfast for Bride and Groom, all government and administrative fees. Please contact hotel directly by phone at 1-800-SANDALS.
Honeymooners - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sandals Royal CaribbeanMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Mahoe Bay, Montego Bay 167 Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.