Sandals Royal Caribbean
- What's Included
- All Inclusive Features
Higher end than the Sandals Montego Bay, located a few minutes away. The Sandals Royal Caribbean offers excellent service and great dining options in its 6 specialty restaurants. Swim-up River Suites feature a lagoon pool where you can swim directly to your suite. Receives the Environmental Green Globe award. The best of the 3 Sandals Resorts in Montego Bay.
Sandals Royal Caribbean in Montego Bay has all the grace and elegance of a Georgian Great House setting combined with fun, sun and excitement, not to mention luxurious swim-up river suites. Enjoy Sandals Cay, a private offshore island which is home to our exotic Thai restaurant and its own pool with swim-up bar. This 197 room resort offers six different restaurants, a full-service spa, room service offering continental breakfast for all guests as well as 24-hour room service for Concierge categories, and unlimited land and water sports including scuba diving. The Sandals Royal Caribbean Resort offers British sophistication and an exotic offshore island at one resort.
Location: Directly on the beach, 20 minute drive to Montego Bay, 15 minutes from the airport.
Early in April 2017, we enjoyed our first “split Sandals experience.” We started our holiday at Sandals South Coast (SSC) and then shifted to SRC. Our original plan had us only doing a test drive at SC but we were instantly swept up by its magic and extended our stay to six nights. When the time came to leave, we were ready for a change of scene and anticipated our trip through the mountains to SRC. Our driver, Antino, was a former Jamaican policeman with 20-years experience on the force. The Sunday trip was a breeze and traffic free – we kept the windows open the entire journey – about an hour and a half. When we arrived at the resort, we were swiftly registered in the Club lounge and graciously welcomed by staff. Following lunch on the Regency deck, our room was ready. We always book Club level and request Kensington Cove, the second or third floor. Our room was as lovely as we remembered. Larger than our SSC Dutch Village room, some would call it shabby, perhaps, in comparison to the newly refurbished room we had just left. This older décor is by far our preference. What immediately struck me was the small size of the swimming pools – quite a shock after SSC. This is not a criticism, merely an observation. The resort seemed to be at capacity. That said, most mornings and evenings, we were the only people in the gym. Timing was everything – we typically went before 6am and around 6pm. One morning when I was later, I had to pass. Too crowded. Beach chairs were never an issue, either at the pool or by the beach. Typically, I did “reserve” chairs by the pool very early. The butler-brigade tends to reserve all the palapas on the beach. (Once, several trips ago, my early morning palapa stake out resulted in being displaced by a butler set-up. I’ve not attempted since.) The full house also meant arriving at the Regency early for breakfast and lunch to secure outdoor seating.Last visit in late November 2016, we raved about the new chef. Apparently he has moved on. My absolute favorite dinner main course of salmon with miso and buttery jasmine rice is still a menu fixture – just a fabulous as I remembered. There is also a new food and bev manager. Lunches were dramatically improved under his direction – more sophisticated offerings. I never understood the very “American” former approach when so many fast-food-type options are available at the Mariner Bar.Breakfast buffets were wonderful, as always, with fewer commercial bakery products. The buttery croissants are obviously baked on-site and delicious. What’s missing? A coffee bar with an espresso machine, that’s open all day so guests can savor wonderful Blue Mountain coffee in lattes, caps and decadent variations. The self-serve espresso machine in the lobby was broken for the entire duration of our visit. At best, it is a poor substitute for the wonderful coffees offered at SSC’s Café de Paris.We love the intimacy of SRC and will repeat the split visit concept with SSC. This approach combines the two resorts and softens the departure process with SRC’s easy access to Sangster. It should be mentioned, however, that the trip through the mountains may not be to everyone’s taste. We did meet another couple who also split the holiday between the same two resorts. They would not return to SSC – the drive had definitely put them off.What I’ve realized from this past trip is that “once a Sandals guest, always a Sandals guest.”
The Royal Caribbean was so much fun. Property pretty good sized. Grounds are always immaculate, we found our suite a little small especially bath--no vanity space. Pools were nice but small, Restaurants were really good
It has been two weeks since we arrived home from the Honeymoon of a lifetime at Sandals Royal Caribbean. We first stayed in a swim-up lagoon and then transferred over to one of their brand new over-the-water villas. If you're interested in knowing more about them, read on!Rooms: When we arrived, we first checked into our swim-up lagoon room which came with a butler (Andre). The room was very nice, although slightly dated, but you could tell it was kept up impeccably. Walking out onto your porch and into the water was incredible. The pool was smaller than we expected it to be but it was only shared by a handful of rooms and was never busy. Andre was fantastic and always made sure we had what we needed. He reserved us seats on the beach each day and would bring a cooler full of drinks. It was incredibly relaxing and a fantastic start to the trip. After 3 nights, we checked out of this room and into our over-the-water villa. One thing I think should be made clear to everyone since I don't think it comes across well online - there are two types of over-the-water rooms. One is a bungalow. There are 8 bungalows and these are smaller rooms than the villas with less amenities but still complete luxury. The other 5 are villas and these are larger rooms that have their own infinity pool looking out into the ocean. My husband and I booked a villa over a year ago when they first became available and we certainly were not disappointed! We of course found the pool to be worth the extra cost but I think we would have also been happy in a bungalow. The over-the-water suites are located a short boat ride away from the main island and on the same island as the amazing Thai restaurant. There is a boat taking the guests from these rooms back and forth so it is not inconvenient. The glass floor was AMAZING. In our suite, we saw multiple fish including a barracuda and stingray that came every single night. Our butler had even seen an octopus! Fish were always present and it was so much fun to look at every night. Overall, the suite was beyond what we expected and felt like our dream Fiji honeymoon in the Caribbean.Butlers (Shanetta and Akeem): We cannot say enough amazing things about the butlers that come with the over-the-water suites. They really go so far out of their way to ensure your experience is special and treat you like VIP. They bought us drinks and snacks and were always checking in on us to make sure we didn't need anything. We never came back to the room without some kind of surprise! Shanetta decorated our entire suite for our honeymoon and made people on the bed out of towels! The time and attention they give you is incredible. We were blown away by the service and greatly enjoyed getting to know these two wonderful people throughout our stay.Food: As everyone mentions, the food is good and slightly above average. I agree that this is a place they could improve. The Thai and French restaurants are both very good and worth making reservations at. The Regency is just okay but it has the best view. With it being all-inclusive, you are never hungry and can always find something you like.Entertainment: The entertainment was good but certainly not that of a cruise ship. They had multiple singers come each night and sometimes it was our thing and sometimes not. To be honest, we spent most nights in the infinity pool overlooking the ocean so the entertainment was not missed on our end.Overall experience: We are SO SO pleased we splurged and spent the money to stay at this resort and in such an incredible room. It was absolutely the trip of a lifetime and something we will never stop talking about. We made amazing memories and greatly enjoyed the resort overall. Our absolute favorite thing is how friendly everyone at this resort is! The Jamaicans are so welcoming and kind and we were so grateful. SPEND THE MONEY!! I promise you will be talking about this trip at your 10 year anniversary!!!
Resort staff was sincere in the quest to provide top notch service. Entire experience from arrival until departure was superior in all regards. In today's world it is hard to spend a week anywhere and never feel disappointed or have an experience that was not as expected. This was never the case while guest with Sandals Royal Caribbean. Awesome job by all!
We just returned yesterday from six nights at SRC in Montego Bay. We had great vacation on the beautiful island of Jamaica. Would I go back to Jamaica? Absolutely. The landscape is beautiful and the people are genuinely as friendly as they are laid back. Return to SRC? Other Sandals resorts? Perhaps, armed with the what-I-know-now knowledge. This resort is small and very pretty. When we first arrived I was taken aback at how dated and small everything seemed, and that ended up some of its best qualities. Dated and small quickly became charming and relaxing. We visited the Sandals Montego Bay property to have dinner - there is a shuttle that goes back and forth - and the two resorts have every different vibes. I would compare these resorts like weddings: do you want a more intimate wedding and have fun and relax with a limited number of people, or do you want a rockin' good time with everyone you've ever met? The former: Sandals Royal Caribbean, the latter: Sandals Montego Bay. I am well traveled and have been to many resorts - all inclusive or otherwise - in the Caribbean and elsewhere - this was my first time in Jamaica. I do not fall into the hard-to-please category, however, when a company markets itself as catering to your every whim and luxury included, they are setting the service bar extremely high, and in my experience, miss the mark, by quite a bit. While the bar staff, gift shop folks and most of the restaurant staff are very friendly and accommodating, we found the concierge office less than helpful. What was most disconcerting - and perhaps would not have even made this comment list had they not been so over the top about how excellent their service is - was that the professional service staff did very little to offer solutions. Rather, we got "do you have a voucher for that? "we don't have that in our records" or just plain "we don't offer that" - when it is on the website. We stopped calling anyone, anytime. They gave the impression they would rather do anything than spend more than 20 seconds on the phone. Our butler service was extremely disappointing. An hour+ for a snack, that had we walked down the beach would have been 10 minutes, unanswered calls and messages, and a general sense of being bothered. Yes, we had a number of service "bumps" and one of the managers did take some time with us on our last morning to go over the issues. We are truly not complainers -- which is why we didn't make noise every time every little thing went amiss -- but the night before we left when we had to yet again, jump over a hurdle that should not have been there is the first place... well, it was the straw that broke the camel's back.There is a clear disconnect between the marketing and operations branches of this company or resort, which left us feeling a little hoodwinked. We spent three nights in a club-level "honeymoon" suite and the remaining three in a beach front one bedroom butler room. Be warned: if you split your stay this way, you absolutely have to act like you just arrived a the resort on your third day. This is not a seamless process of their end. A few words about the rooms. They could be cleaner... both rooms we stayed in had slatted doors that were quite dusty. Neither bathroom had a door that shut properly: one slammed (the grade of the room? Not sure, but unless you truly gingerly closed the door, it slammed. The other wouldn't close without being dragged across the floor which was loud. The bathrooms did not have ceiling fans for air circulation or just noise privacy...which can make an intimate vacation more intimate that perhaps you want... just an odd quirk. We spent very little time in our room, however, did not find the housekeeping to be up to par with a five-star resort. The "luxury included" label is a bit of a misnomer, since there was so much push marketing while we were there... approached three times in a half hour while reading on the beach: for an excursion, a foot massage, a trip to the spa -- and even later, please donate to our charitable foundation. This approach-to-sell happened while on the beach, sitting by the pool, on our veranda. Irksome. The barrage of trying to get you to spend more money while you are there is irritating, disruptive, and incongruent with a resort billing itself as 5 star and all-inclusive. The food was good, not great; one of us got sick - quite sure it was something he ate. We reported this to the concierge, and the response, "did you go to the nurse?" No, this was a letting-you-know thing, he's better after a night of vomiting. No typing notes, calling catering, no follow up. The dining areas are pleasant and the restaurants are nice, though the claim of having "8 gourmet restaurants" is just silly. Two of those restaurants are snack shacks that flank the bar at the main beach. Great to just walk up and order whenever you want, etc. and we really appreciated the late night service at one of them... but pizza and burger and fries simply does not fall into the category of "gourmet." So. Why give the resort 4/5 rating then? Well, adjust your expectations, pay for what you get, and you will have a great time. The best part of this resort is the physical plant and the fact that it is all-inclusive. Keeping those macro thoughts in mind, here's a cheat-sheet/recipe for a great SRC vacation:The waterfront is beautiful, as are all the pools and hot tubs. The pool and beach over on the island (there is an island that you can take a water shuttle to) are also very nice. Hint: if you make a reservation at the Thai restaurant, specify that you want to sit water front, or at a table one back from the perimeter -- we were seated with a view of dirt ground...). Do yourself a favor and book a water-front room, sans butler (in our experience an absolute WASTE of money - though others have different opinions). Try a water-view room on the second floor of the Balmoral or Sandringham Buildings. Make dinner reservations when you arrive. Scope out which ones on the website and what the dress codes are so when you arrive you can book away. If you skip the club-level room (recommended, though not sure you can get the rooms I suggest w/o a club level reservation) there is a dining reservations desk near the main pool area - it's open all day, every day. Quite despite what we read prior to arriving, the only restaurant that required anything but "resort casual" was the French Restaurant. We only ate there for breakfast, so I have no idea if they actually adhere to that. We did have room-service from the restaurant one night for dinner and the meal was good, not excellent - the chicken dish was dry. The Thai restaurant was good... if you like Thai. Unless jasmine rice counts, there is almost no non-thai dishes. As another review said... everything on the menu has curry.The Regency Restaurant was nice - we enjoyed sitting by the water. The food was good, dinner was slow to arrive, but we didn't care -- we weren't in a hurry. The pizza at Bella Napoli was great. The staff there? Meh. Doesn't matter, it's a walk-up and take away with patio seating. The Mariner was a late-night savior. They made us things that weren't on the menu and are very patient with some super-inebriated guests. We didn't make it to the Jerk Shack - though we heard good things about it - or Eleanor's, mostly becuase that is not on the water, and when given the choice, we ate by the water 100% of the time. Unlike other reviews that complained about mosquitoes... we were fine. We brought bug spray with us and they do fog the resort at least daily... wasn't an issue. Don't stress about your beach spot. There are plenty of loungers and shade available, and if you have to walk 12 steps to the water instead of 5 then so be it. Again, not worth the price of a butler to "save" your spot. Treat yourself to the couples-massage/candelight dinner on the beach package. The massage is magical, the setting beautiful, and again, the candelight dinner at sunset is gorgeous. AND... you have to pay for it - not included. You also have to pay for your pictures. When you arrive, you will get a complimentary photo shoot appointment card. The prints are $15 each - they will print on give you a disc with the .jpegs on them. Having a photographer show up and take your picture - no charge. What you get out of that for "free?" The privilege of looking at the photos. Review your bill. We had things on ours that did not belong. Took forever to get them taken off the bill at the end of the stay. Annoying.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- A la carte dining
- Room service in Concierge suites only
- Domestic and International brand drinks
- Wine with lunch and dinner
- Paddle boats
- Hobie Cats
- Scuba for certified divers
- Introductory scuba lessons in pool and classroom
- Glass-bottom boat rides
- Tennis (day and night)
- Table tennis
- Volleyball (beach)
- Board games
- Lawn chess
- Daily activities
- Nightly entertainment
- 190 guest rooms
- 4 restaurants: Thai, International, Jamaican, Grilled specialties, Off shore island restaurant
- 4 pools
- 2 swim-up bar
- Piano bar
- 3 tennis courts
- Golf course nearby
- Fitness centre
- Watersports centre
- Beauty salon (fee)
- Games room
- Scuba diving centre
- Gift shop
- Meeting facilities
- Tour desk
- Complimentary property-wide WiFi
- Laundry service (fee)
- Off shore island
Deluxe Rooms include:
- Garden view
- 1 king-size bed
- Full bathroom
- Air conditioning
- Satellite TV
- Clock radio
- Coffee maker
- In-room safe
- Iron and ironing board
- Amenity Kit
Premium Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace with pool or garden view
Grand Luxe Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace with pool or garden view
Grand Luxe Beachfront Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace
- Beachfront location
Suite room categories available with Concierge Service including:
- VIP check in
- Special luggage handling
- Tour arrangements
- Private parties
- A concierge dedicated to see that requests are promptly answered
Exchange Privileges - Exchange program with Sandals Montego Bay and Sandals Carlyle. Daily shuttle service included to Sandals Montego Bay, Sandals Carlyle.
Free Weddings - Free packages includes: ceremony, marriage license, service of a minister, wedding coordinator, wedding cake, hors d'oeuvres, bottle of champagne, 1 photograph (5 x 7). Free weddings valid for 7 night stays or longer. Picturesque ceremony location, Champagne and hors d'oeuvres reception for Bride, Groom and 2 guests. Honeymoon dinner for Bride and Groom, Just Married T-shirts and Continental Breakfast for Bride and Groom, all government and administrative fees. Please contact hotel directly by phone at 1-800-SANDALS.
Honeymooners - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sandals Royal CaribbeanMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Mahoe Bay, Montego Bay 167 Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.