Sandals Royal Caribbean
- What's Included
- All Inclusive Features
Higher end than the Sandals Montego Bay, located a few minutes away. The Sandals Royal Caribbean offers excellent service and great dining options in its 6 specialty restaurants. Swim-up River Suites feature a lagoon pool where you can swim directly to your suite. Receives the Environmental Green Globe award. The best of the 3 Sandals Resorts in Montego Bay.
Sandals Royal Caribbean in Montego Bay has all the grace and elegance of a Georgian Great House setting combined with fun, sun and excitement, not to mention luxurious swim-up river suites. Enjoy Sandals Cay, a private offshore island which is home to our exotic Thai restaurant and its own pool with swim-up bar. This 197 room resort offers six different restaurants, a full-service spa, room service offering continental breakfast for all guests as well as 24-hour room service for Concierge categories, and unlimited land and water sports including scuba diving. The Sandals Royal Caribbean Resort offers British sophistication and an exotic offshore island at one resort.
Location: Directly on the beach, 20 minute drive to Montego Bay, 15 minutes from the airport.
This was our forth visit in little more than a year! We have always enjoyed the food, obviously – but were stunned by the dramatic upgrades. Another returning couple shared our enthusiasm and confirmed that there was, indeed, a new chef. The fish has always been very good at RC but with Chef Ian's magic touch, fish and seafood were outstanding – blackened snapper, salmon with miso, frito misto, grilled swordfish, mahi-mahi, lobster tail – even a simple shrimp cocktail was sublime. There were wonderful top grade meats from roast lamb and turkey to first quality beef – not something one associates with the Caribbean, in general. The chicken has always been delicious and jerk chicken is truly superb. To reinforce just how wonderful the food was, simple white rice was cooked to perfection and deliciously buttery.We were pleased that restrained servings were reinstated. During our June visit, enormous portions bordered on obsene.Although we're not ususally dessert enthusiasts, the dessert buffet at lunch was irresistible. The tiniest hint of rum turned miniature pecan and coconut cream pies into 5-star delicacies. And the chocolate! Superbly dark and delicious – the Chocolate Délice on the dinner menu combined 4 or 5 chocolate elements in a very sophisticated dessert.The Thai restaurant was closed for kitchen renovations to accomodate the new over-water-villas BUT a beachside Italian restaurant pop-up appeared every evening at the Mariner grill. Food and bev Manager Thomas explained that its brief appearance was only to fill the Thai void, unfortunately. The setting was lovely and the small batch cooking brilliant. Lovely to see that the Thai staff were all working at the Italian restaurant.The entire Sandals team is so gracious and welcoming, they put a new spin on the concept of "hospitality." Many seasoned members have been transferred to the over-water villas and the new people, some in their positions for little more than weeks have mastered the combination of polished and poised service with a gentle, friendly demeanor.We can't wait to return!
We have been to Royal Caribbean numerous times over the years always with butler service by the River Suites. We were lucky enough to get Ellis and Hughell. and request them every time we go there. Over the years they had to break them up because they were just to popular. Both men are the best at what they do.We went there the day after Thanksgiving for my wife, Denise's birthday for just a short stay of three days. Upon arrival and meeting our butler Sherry Anne we were informed that Hughell was on vacation and Ellis was booked solid. That said Sherry Anne told us she will see what she can do. To our surprise Ellis The Butler took us on like a loyal friend would and never missed a beat. If you travel to this resort you should request either of them. They will make your butler experience special.Besides that the weather was over cast most of the time and the pool was a bit chilly. The food was all good from breakfast to dinner the French was our favorite. The resort is small and cozy the landscaping is beautiful and the staff are friendly and it's a stones throw from the airport. Always a good time. Thank you once again Ellis The Butler you're the best.
Having never done an all inclusive before, in doing my research, Sandals was the only resort that consistently got high marks so that was the reason I initially chose them. After staying there, I'm not sure I would go anyplace else in the future. Simply put, from the maids to the corporate management, the Sandals people know what they are doing! This was a honeymoon trip and initially I tried to book a stay in St. Lucia or Antigua, but the resorts were sold out so I booked a room at Royal Caribbean because they had their own small island offshore. I splurged on a butler suite and for the first time out learning the ropes of all inclusive and the different Sandals room levels, its a good way to go. Our room was on the second level above the swim-up "lagoon" pool. It was a great location as the ocean front rooms are closer to the entertainment areas and can be noisier. The resort is clean, the food was good and the garden areas were beautiful. Our room was awesome and had a fantastic couch on the deck that saw a few afternoon naps. Our butler Dennis was awesome. He got us a spot on the beach each day and had our table ready for dinner with special touches like flower petals that my wife loved. Other employees who deserve shout outs are Denver, Marvin and Robert from the water sports center. Those three guys were always ready to help us out and made good conversation. Stacey was our server on the beach and kept us hydrated and had the most wonderful smile. Cion at the front desk was very helpful and Leon seemed to always be our waiter no matter which restaurant we were at. Not sure if he ever slept! Finally from the entertainment group Chico and Bubbles. Chico is a genuinely nice guy. Always has a story. I think it was painful for Bubbles to watch me try to do the Wobble. She did her best to teach me though.All that being said, there are some things to point out that resulted in me only giving the resort a "very good" rating. First, all inclusive is not exactly 100% accurate. My package included a couples massage, but because spa services are contracted out to Red Lane (which I believe Sandals owns) you have to pay the Jamaican taxes, which with tip, was about $100. Also there are certain amenities, like if you want a bed bungalow for the day or a starlight dinner, that cost extra. The other downside is the island was not fully open due to construction. This would have been nice of Sandals to let us know ahead of time.
Excellent place to stay, relax, eat, drink... sleep. I booked this place by sheer luck. We were doing a Cuba cruise and wanted to stay a few days in Jamaica. Wow, I had no idea it would be that great. Butler service, pool side service, etc. Lower key that some other places but fantastic. I was here to relax and wanted peace and quiet and got EVERYTHING I asked for. It was almost like a second honeymoon.... I look forward to going again. Thanks - Jer in Texas
We first travelled to SRC in June of 1990 for our honeymoon. We have been back to this particular resort 7 times. We have used Club Class service since it's inception with the exception of last year which I will get to shortly. We know this resort inside and out and while we have made several trips to Sandals resorts in Jamaica this is by far our favorite. We are both in our late 60s and the intimacy of the resort coupled with the superior service and small size has made it our "go to" destination. Our reservations were made in February of this year and we anticipated another great trip. We got it...sort of. You will find that one of the main reasons people love this resort is the service. I can think of only one minor hiccup in service since we have been coming here and it was quickly resolved. As usual the employees did their jobs above and beyond. We arrived a little after 8 in the morning and there was no one from Club Class to greet us.( We will get into that in more detail a little later in my story.) The lovely Shania from the front desk took over and made sure our baggage was taken care of and we were given small hand towels to wipe our hands and faces. She escorted us to the buffet and we expected we would be taken care of by Club Level on our return. However it was Shania who again took care of us and escorted us to our room which was a surprise as the resort was fully booked. She was a gracious hostess and gave us service above and beyond.( Are you reading this Club Class personnel? ) As we had both been up for over 30 hours having a room so early gave us a much needed opportunity to sleep. From that point forward we had a pretty great vacation. It was actually our 25th anniversary "do over" vacation. (More on that later.) We missed some old friends such as Vera, Alrick and Albert. They had reached retirement age and had left. As I understand that is Jamaican law But we made many new friends among the employees such as Barrington in the Regency. We had him, at one time or another, at all three meal times. He never neglected to favor us with his smile and humor. Owen at the island pool bar was outgoing and attentive. Kevaun at the pool bar was funny and quick to refill your glass. And there was the lovely Carissa who we remember from previous trips. She was always quick with a smile and a pleasant greeting. The food as usual was great. We ate at Le Jardiner one evening and the duck was great! As always we had dinner at Eleanors which specializes in Jamaican cuisine. And as always we enjoyed our meal. Most other nights were spent eating at special events or off property. However we did eat at the Regency one night and were pleasantly surprised. First, we met Barrington. His manner and charm added to the meal. My wife enjoyed Steak and Crab while I had the Osso Buco. Both were delightful.I will not bore you with minute details about our week.( Well, I did learn to Standup Paddleboard at 68!). As usual the resort was beautiful and well tended. I observed the employees doing mosquito abatement throughout the property every day. Remember to bring repellant! Many people find the main pool too small but I have always enjoyed it. This year it was a little crowded. In fact the resort was as full as I have ever seen it. we made many new friends and actually ran into people we knew from prior visits. My face got sore from returning employee smiles. NEVER did I make eye contact with an employee I did not receive a greeting and smile in return. So why the mixed rating? Let me explain.we first came to SRC on our honeymoon in 1990. We have come back to Jamaica 10 times and always to a Sandals property. We have been at SRC 7 times. Since the inception of Concierge/Club level we have used it all but one time. That one time was last year. Because of some unexpected expenses we booked a poolside luxe room to save some cash. While there my wife fell and had difficulty walking. Front Desk personnel could not do enough to assist us. Besides providing a wheel chair they were in constant contact offering any and all assistance they could. even with my wife in a wheelchair we managed to have a good vacation.( We got home and found she had fractured her pelvis,) I give you this little story because I am going to use it to compare to this years "superior" Club Level service.The poolside luxe rooms are located on the left as you enter the property(cannot remember the building name) The rooms are spacious with double vanities and a large shower/bath area. There is a quiet pool and drinks service available. That is how we first met Carissa last year. The area is very quiet and night. In fact most nights we had the pool to ourselves. You do have to share the pool with the SCUBA instructors for maybe and hour and a half each day. We both loved it. The room had no alcohol but I purchased a small bottle of Vodka and the mixes were provided in our fridge. I wanted to rebook for this year.At first my wife agreed but then changed her mind. She enjoyed the extra service we got with the Club level. As any trip we take could be our last she wanted that extra service. She wanted the pampering she remembered. I relented and we booked Club Level in the Kensington. It was a huge mistake. The room was much like the poolside room only not as nice. It wasn't until the second day that I really took a good look at the room. It was badly in need of updating. Right down to the large spider crack in the single vanity. I talked to other guests staying in the Kensington and got the same opinions. Guess those Over the Water Suites put everything else on the back burner. I was going to leave that alone and just use Blazeloop prior to leaving but things began to build. I requested they replace my bottle of off brand vodka with Absolute.( The stuff they give you is terrible) I was told they would check into it. I NEVER got an answer. I have always gotten the vodka switched out. This was truly a first. every time I have had Club Level service I have received daily calls and inquiries as to how things were going and if Club Level could do anything to make it better. Aside from one robo-call to re-up for next year we did not receive one call. We even had to ask for our t shirts. They couldn't even meet us when we arrived! By Friday morning the service, or lack of, had reached a point where I wanted a piece of somebody. Mama was NOT happy. You know how that goes. Instead of getting into an argument over the lack of any kind of service I used Blazeloop. A meeting was set for 30 minutes prior to our departure on Saturday. That never happened but I share so responsibility for that. The Manager sent me a message on Blazeloop that an e-mail from someone in Club services was on its way. After 5 days I had to ask them where the email was. Next came the "Come Back. We will do better." There was some more communication. I never felt there was anything sincere about any of their communications...Just change the name in the heading and punch "send." All communication stopped when I suggested compensation. Not a refund of our trip. Just the difference in the cost of a poolside luxe and the Kensington.Bottom line. I have defended SRC from the detractors that say it is not worth it. It is. We have always felt we got our moneys worth...until now. They dropped the ball big time and this reflects on Management in general. I cannot help but wonder what affect the new Over the Water Villas are having in general. I still believe in Sandals and if we decide to travel again(Pushing 70 makes travelling long distances harder) Sandals will be first on our list...just not the one we loved the most. It's sad.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- A la carte dining
- Room service in Concierge suites only
- Domestic and International brand drinks
- Wine with lunch and dinner
- Paddle boats
- Hobie Cats
- Scuba for certified divers
- Introductory scuba lessons in pool and classroom
- Glass-bottom boat rides
- Tennis (day and night)
- Table tennis
- Volleyball (beach)
- Board games
- Lawn chess
- Daily activities
- Nightly entertainment
- 190 guest rooms
- 4 restaurants: Thai, International, Jamaican, Grilled specialties, Off shore island restaurant
- 4 pools
- 2 swim-up bar
- Piano bar
- 3 tennis courts
- Golf course nearby
- Fitness centre
- Watersports centre
- Beauty salon (fee)
- Games room
- Scuba diving centre
- Gift shop
- Meeting facilities
- Tour desk
- Complimentary property-wide WiFi
- Laundry service (fee)
- Off shore island
Deluxe Rooms include:
- Garden view
- 1 king-size bed
- Full bathroom
- Air conditioning
- Satellite TV
- Clock radio
- Coffee maker
- In-room safe
- Iron and ironing board
- Amenity Kit
Premium Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace with pool or garden view
Grand Luxe Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace with pool or garden view
Grand Luxe Beachfront Rooms include:
- Same features as Deluxe Rooms
- Balcony or terrace
- Beachfront location
Suite room categories available with Concierge Service including:
- VIP check in
- Special luggage handling
- Tour arrangements
- Private parties
- A concierge dedicated to see that requests are promptly answered
Exchange Privileges - Exchange program with Sandals Montego Bay and Sandals Carlyle. Daily shuttle service included to Sandals Montego Bay, Sandals Carlyle.
Free Weddings - Free packages includes: ceremony, marriage license, service of a minister, wedding coordinator, wedding cake, hors d'oeuvres, bottle of champagne, 1 photograph (5 x 7). Free weddings valid for 7 night stays or longer. Picturesque ceremony location, Champagne and hors d'oeuvres reception for Bride, Groom and 2 guests. Honeymoon dinner for Bride and Groom, Just Married T-shirts and Continental Breakfast for Bride and Groom, all government and administrative fees. Please contact hotel directly by phone at 1-800-SANDALS.
Honeymooners - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sandals Royal CaribbeanMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Mahoe Bay, Montego Bay 167 Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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