HOT DEAL ALERT! Book an all-inclusive Transat package - Receive up to a $100 Gift Card & more. View offer.

Secrets St James Montego Bay

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Weddings
  • Bonus
Our Opinion

Secrets St. James is a great resort destination for anyone wanting luxurious and top-notch service. With great food options, quality drinks, gorgeous beaches and a plethora of activities within reach, the Secrets St. James is a prime all-inclusive resort for couples and adults wanting a quieter and relaxing getaway.


Overview
With a stunning location on a private, sugar-white sand beach, Secrets St. James presents guests with a quiet, relaxing, oceanfront destination. The resort's classic furniture and modern fabrics echo this modern take on the sophistication of the Victorian era. Should a guest want to kick up the excitement a notch, there's Secrets Wild Orchid next door, with it's welcoming Jamaican vibe. The best of two worlds.

Location: Beachfront, 35 minutes from Montego Bay Airport.

tripadvisor Traveler Reviews
  • Shannon C :
Nothing short of amazing!

My husband and I stayed at SSJ preferred from October 12th-17th and all we can say is WOW! From the moment we stepped on to the property we felt like we were family. Check in was smooth and welcoming our room was amazing but the view was to die for!We spent most of our time on the SSJ preferred beach. It was gorgeous lots of shade and plenty of room we never found it hard to find a quiet space. The last two days we were there Breathless had a DJ on their beach right next door so that was annoying since we wanted quiet that's why we went preferred. The woman who provided drink service on the beach was awesome! Not an empty glass was found...tip her well, all that walking and she makes her own drinks her pina coladas were the best!We never had to wait for a seat at dinner time we went between 6:30-7 each night. Blue Mountain and Oceana were our favorites. Since we had access to Breathless we ate there two nights. Sofrita and Culinaria they were ok but the rooftop bar, Altitude, was awesome! We ate lunch at the seaside Grill one day which was yummy but mostly picked from the Barefoot grill (burgers, dogs, chips, nachos and yummy patties!) Don't miss the jerk chicken cart it is amazing!!! He's there from 12-2ish each day.We ate breakfast in the preferred lounge most mornings. We checked out the buffet one day, no major complaints, nothing to rave about. it's your typical buffet very large lots of offerings, some lines and it was hot in there.Housekeeping was great we never had to ask for anything. The entertainment at night was lively and fun. It gets packed so it can be hard to find a seat. I love the daily Sundial news letter to let you know what was going on each day.I'm sad to be home hoping we can get back there someday soon!

  • mttravels : Columbus
Nice time with the family

Great time with our grown children and their spouses. The bar pool was always full of people and the water showed it. If you do not want to spend all your time in the 'party zone' visit the non-bar pool adjacent to the bar pool. Much cleaner water. Grab bottled water for your room before leaving the pool-beach for the day. Water containers were not replenished until after to pool bars opened at 10am. Be sure to ask for your resort credit upon arrival. We did not get ours until the last day and could not use it. Too bad because we could have went to the Boudreaux restaurant which is the only 'pay' one. Visit the foam party at breathless - take your phone so you can record this!!! Also the breathless non foam pool is heated. If you do the 'presentation' know that the 90 minutes does not include the breakfast or lunch time spent with the sales staff. Give the maid her/his tip directly so you know that person did receive it. We truly enjoyed the food and the company!!!

  • Christopher B :
Honeymoon review

TL;DR Definitely spend time at the Manatee Bar!Hotel staff aren't genuinely friendly or motivated. Extremely poor hotel servicing. Bartenders were absolutely amazing and made the stay enjoyable.Overall good food. Not spectacular.We arrived about 1230 at hotel. Proceeded to check in. Informed no rooms were available until 3pm which we expected. I was told multiple times through email that my wife and I needed to provide our marriage certificate and cohabitation documents. But we were told on arrival that we didn't need to provide them. They gave us a letter wishing us Congratulations on our wedding and stated we'd receive a couple neat amenities, like breakfast in bed, a sash on our door and a couple other things. We then met our concierge got a tour and taken to lunch and scheduled the Hibachi. Had some drinks and a really good begining experience. Shortly after 3 we got our room which was upgraded from a Junior Garden View to a Junior Ocean View. When we arrived to our room. There was nothing that indicated honeymoon anything. There was water on the floor from mopping and pillows from the bed on the small love seat in the room. It looked very rushed and incomplete.This was something that became a theme for the resort. We had several issues where we were told we'd have specific amenities and then had them revoked or ignored. We had our hibachi date changed without our knowledge.Overall the hotel staff weren't excited to do their jobs at all. And we received a lot disingenuous politeness or flat out rude responses to questions from the front desk.My favorite part is the Manatee Swim up bar. The bartenders absolutely amazing! Leo, Ryan, Romaine, Marlando, Andre, Erica, Jasene, and Michael! They really made our stay worth it!Leo has a drink called the next level and it really is!! Ryan does a drink called the Midnight Creeper. Definitely spend time at the Manatee Bar!

  • Sharon W :
Not a great experience for a honey moon

When we signed up, 6 months ago, for our honey moon package we were promised so many things that were included in the package. When we showed up, there was no honey moon basket, there was no towel swan, there were no robes or slippers, we were also denied access to the Continental breakfast, there was also no mini bar set up in our room. We also did not have sun baths on the deck, like we had reserved. We found out a day later that we were not in as preferred guests, which is how we booked our room in the first place. We then went to our concierge to discuss that with her, and she attempted to fix it for us by giving us preferred guest room cards which was supposed to give us access to all of the resorts and additional things as well. We attempted to go to the lounge and we were again denied access telling us that the card given to us just doesn't get us access. Again, we were very unhappy. We then took our VIP access card to breathless to get some food, and again, we were denied access. Another couple, who we were hanging out with the whole time, left a day before us and they wrote us a letter before leaving. They dropped the letter off at the front desk to be delivered, and the front desk lost that letter. It's just been one thing after the next. Full of disappointment. Another thing I don't really appreciate at all is how they treat women. When room service, or the cleaning personnel come to the door, they do not want to see or speak to me. They treat me as if I'm a mistress to my husband. It's very rude and upsetting. They look right past me and call for my husband. They great him with smiles and "sirs", but then just bypass me entirely, even if I ask them a question, or simply say hello or thank you. The only reason I am giving this 2 stars is because the bar tenders at the pool are amazing. If it wasn't for them, we would've left this resort days earlier and just went back home. Those guys actually delivered drinks to our rooms without us even asking for anything. They went out of their way to make sure we were happy. Other then those guys, the hotel staff and all restaurant staff are not friendly. Hospitality and friendliness is severely lacking. We purchased the honey moon package as preferred guests and did not get any of that. Bottom line, we will most definitely not be back, and we will definitely turn others away from this resort as well when they talk about going to Jamaica.

  • MrJohnnieWright : Glasgow
Needs a serious overhaul

On my last day of honeymoon with my wife. The hotel needs to have a serious revamp. The hotel is dated from the check in desk to the bedroom furniture to the television in the rooms.During our 2 weeks stay we have had to contact the front desk on six occasions to have the room cleaned and mini bar stocked. The mini bar has only been stocked on three occasions.Some of the staff seem unhappy to be here and you regularly need to ask for drinks at breakfast and lunch. If you tip well it doesn't really change Much. The food is very good but on a couple of occasions we had to wait for an hour as the restaurants were over crowded.We have been bitten a lot by mosquitos and feel the hotel could do more on this front. The pool area is swarming with bugs and is rarely cleaned, the hotel rooms have lot of ants and in the Mexican restaurant we seen a mouse. The basics let the hotel down as it has a lot of potential but as I mentioned needs an overhaul from top to bottom.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (domestic beer and cocktails, select international brands, house wine)
  • 24hr room service
  • 24hr dining at Cafe
  • Daily activities
  • Nightly entertainment
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Bike tours
  • Euro bungee
  • Big screen on the beach
  • Spanish lessons
  • Dancing lessons
  • 350 Rooms
  • 1 Buffet restaurant
  • 7 a la Carte restaurants (Seafood, Classic Mexican, Grill, French, Italian, Jamaican/Caribbean and Pan-Asian cuisine)
  • 6 bars, including: Piano bar, Swim-up bar
  • Cafe
  • 2 pools
  • 3 Whirpools
  • Fitness Centre
  • Water sports centre
  • Spa
  • Beauty salon
  • Games room
  • Shops 
  • Meeting facilities
  • Business centre
  • Wireless internet throughout resort
  • Theatre
  • Room service
  • Tour desk
  • Nightclub/disco
  • Golf course nearby

Junior Suite Ocean view includes:

  • Balcony
  • 1 king-size bed
  • 1 full bathroom
  • Telephone
  • Air conditioning and ceiling fan
  • Cable television
  • Hairdryer
  • Mini-bar (Stocked daily)
  • CD player
  • Coffee maker
  • In-room safe
  • Internet access
  • Iron and ironing board
  • Maximum occupancy of 2

Preferred Club Junior Suite Oceanview has same as above, with:

  • Jacuzzi on balcony
  • 1 king-size bed
  • Private Preferred Lounge
  • VIP Status and Amenities
  • Concierge service
  • Daily Breakfast service in lounge
  • Afternoon hot and cold hors d' oeuvres; exquisite & fine liquors in the lounge
  • Complimentary newspaper in room every day
  • Free internet access in suite
  • Free computer access in Preferred Lounge
  • Upgraded Mini Bar
  • Upgraded Bath Amenities
  • Maximum occupancy of 2

Preferred Club Master Suite Oceanfront same as above, with:

  • Jacuzzi on balcony
  • 1 king-size bed
  • Living and dining room with diner table for 4 guests
  • Private Preferred Lounge
  • VIP Status and Amenities
  • Concierge service
  • Daily Breakfast service in lounge
  • Afternoon hot and cold hors d' oeuvres; exquisite & fine liquors in the lounge
  • Complimentary newspaper in room everyday
  • Free internet access in suite
  • Free computer access in Preferred Lounge
  • Upgraded Mini Bar
  • Upgraded Bath Amenities
  • Maximum occupancy of 2

Honeymoon or Anniversary Bonus - Receive a complimentary honeymoon amenity and spa discount. Please request newlywed or anniversary package at time of booking. Couple will be required to present a copy of wedding invitation or marriage certificate at time of check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding or over their anniversary date.

Wedding Bonus - Receive a complimentary wedding when booking a Junior Suite Preferred Club Ocean View category or higher, for a minimum of 7-night stay or if a minimum of 5 rooms for a minimum of 3 nights at any room category. This package also applies for renewal or ceremony. Restrictions and exclusions may apply. Subject to change. Please inquire for more details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Secrets St James Montego Bay
    Montego Bay,Jamaica

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Secrets St. James Montego Bay
Lot A59, Freeport, Montego Bay Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.