Secrets Wild Orchid Montego Bay
- What's Included
- All Inclusive Features
This is a great resort. The amenities are great and well taken care of. The food is amazing. The employees are great and service is great. Only down fall is wait times. Breakfast can take 0-20 minutes to get a table. Lunch can take 0-20 minutes. Dinner you may have to wait 0-60 minutes for a table. Drinks served not at the bar, take a while too. If you have patience, this is still a great place to go.
We stayed at the resort for 14 nights ,did the prefered club upgrade $1200 but if you use the private beach and pools a lot well worth it ,exclusive dining and drinks, we tried to upgrade to a club swim out but all booked after seeing them i can see why..The food and service was outstanding and the best 5 star we have been to. We are big fans of lobster and there was no shortage in the restaurants.I think there is a good chance we will visit this resort again. Fantastic holiday...Bonus prefered club also gets you fast tracked at airport on the way home and the VIP lounge all included
TripAdvisor Hi drd562017,We believe in "The Right to Write", and before we can publish your review, we need you to make a change or two.We noticed, based on your text, that your review for Secrets Wild Orchid Montego Bay may not have the correct rating selected. Here's how our 1-to-5 ratings system works:5 means excellent and is our highest rating1 would be terrible and is our lowest.Since this rating affects the overall ranking of the business, we have decided to remove your review from our site. Unfortunately, we're unable to change the rating once it has been submitted with a review. We hope you consider resubmitting your review with the correct rating?The text of your review is included below to make this easier, just copy and paste into a new review for Secrets Wild Orchid Montego BayYour updated review will help fellow travelers plan and book their next trip!TripAdvisor Support TeamP.S. Make your review even better by checking out our Tips for Writing Helpful Reviews.Secrets Wild Orchid Montego BayMontego BayWhat A Beautiful Preferred Club Vacation!502624683I traveled with a friend to Jamaica for Girlfriends' Week. This was not my first time but it was by far my best! We stayed at the Montego Bay/ Secrets Wild Orchid and it was a beautiful resort! The photos provided on the website were authentic. Everyone was so kind, thoughtful and did everything to make sure that we had a great vacation. Our Butler, Shelly, was absolutely marvelous! She was very personable, extremely thoughtful and treated us like family. Each morning and evening we had little unexpected surprises that just made our stay even more perfect! Preparing our beach spots, providing us with a cooler filled with ice and water, making dinner reservations, providing us with personalized items that we requested, and making excursion reservations were just a few of the wonderful surprises we received. The Preferred side was very quiet but if you are looking for a more active environment, we were provided with the opportunity to participate in those taking place at the other two resorts. The water was calm, the view was breathtaking and the staff was very warm and welcoming. This was a very romantic place for those couples celebrating weddings, anniversaries, honeymoons, etc. Nice place for a destination wedding! What a beautiful place! I can't wait to return!!
The rooms at the Wild Orchid are beautiful. Updated, chic and comfortable. The property is also stunning with a lot of activities both day and night. Definitely among the top 3 all inclusive resorts in the Montego Bay area. The only downfall was the quality of the food, which tasted quite bland and 'mass-produced' as tends to be the case in a number of all inclusive resorts. This downfall was more than made up by the excellent swim up bar on the Wild Orchid side which was warm and inviting...I could spend days there. Conclusion lovely resort and great one to try if you have been to other all inclusives across the Caribbean.
Getting to the hotel and i was impressed by the customer service, I was given a cold cloth and champagne. We check-in and go to our room to drop off our bags so that we can schedule excursions at the concierge desk. He was very pleasant and very knowledgeable about each excursion. He also set up for a banner to be placed on my door for my birthday along with some rum and a piece of cake. The night goes by and the food was good for dinner and the view was great from my hotel. The next day is when it went downhill. We wake up and while washing up i see mold spots in the shower up top near the ceiling. Upon further review all the furniture is chipped up and the towel holder in the bathroom was broken. the jacuzzi bath has some brown marks in it from where the water comes from. Aside from that we wanted to iron out clothes but there was no iron or ironing board. We called housekeeping to have someone bring the items but was told they use steamers so we waited for one to come. After an hour we call back and they said they would still send someone. we wait another hour and call the front desk and they asked us if we had the do not disturb light on but we didn't. By this time we were ready to leave the room and explore the property so we left without getting the steamer. We went to breakfast, then made our way around the property. We got back to the room only to find our keys didn't work so back to the front desk we go. The front desk confirmed that our keys were working but our lock needed to be charged so we were met upstairs with a maintenance person. He resolved the issue but we came back to a dirty hotel with no steamer at 2:30 in the afternoon. They tell us to throw our towels and wash clothes on the floor so the housekeeping knows to change them so we could not take a shower after being in the water. We called the front desk and they sent someone with 2 towels and no wash cloths but explained they clean rooms till 4:30. The guy found 1 wash cloth but had to go look for another which he did and we were able to clean ourselves. We wanted to iron our clothes but still had no steamer so we called the front desk again and again they ask us if we have the do not disturb light on. We say no and they say ok we will send someone. Someone comes but instead of putting it in the room they put it in the secret box. If we wouldn't have heard the person we would have never known it was there. By the way the steamer was not very helpful at all but we made the best of it. To put the icing on the cake we spoke to the housekeeper and she said she could not enter our room earlier because the door was messed up. Our door was malfunctioning all day but was never reported until we got back and acknowledged it. We go out for dinner and come back to a clean room finally but we notice its hot in the room. The first night i kept waking up from sweating but tried to sleep through it. i check the thermostat and its set to 20 degrees Celsius but the temp in the room would go no lower than 23 degrees. We call the front desk and they said they would have someone look at it but no one came. Another sweaty night in a room that's suppose to be home away from home. We go on an excursion the next day but we call the front desk again to check the a/c before we leave. Again i'm sure no one came because it was hot again sleeping our last night there. To say the least i was pissed waking up multiple times every night from being hot because jamaica is a very humid island even at night. Overall my trip was great with my girlfriend but i would never come back to this hotel, nor recommend it. The grounds are well kept, the food is good, and there are a lot of activities but the rooms need renovation along with the customer service.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, dinner and snacks daily
- Limitless fruit juices and soft drinks
- Limitless international and domestic premium beer and top-shelf spirits
- In-suite mini bar refreshed daily with soft drinks, bottled water and premium beer
- 24-hour room service
- 24-hour dining at Buffet and Coco Cafe
- Pool and beach wait service
- No reservations at resort restaurants
- Aerobics, basketball, bocce ball, board games, catamarans, darts, jogging trail, ping-pong, sailing, soccer, snorkeling, tennis (lighted courts), volleyball, water aerobics, windsurfing, yoga
- Nightly theme parties & live entertainment
- 350 suites
- 1 Buffet and 7 a la carte restaurants (Grill, Seafood, Classic Mexican, French, Italian, Jamaican/Caribbean and Pan-Asian cuisine)
- 5 bars
- Spa (fee)
- Fitness centre
- Games room
- 24 Hour Concierge Service
- Beauty Salon (fee)
- Wireless internet access
- Business Center (fee)
- Medical Centre (fee)
Junior Suite includes:
- 1 King or 2 Queen beds
- Flat screen LCD TV
- Direct dial telephone
- Ceiling Fan
- Hair Dryer
- Internet Access
- Coffee/ Tea Maker
- Iron & Ironing board
- Bathrobes & Slippers
- Whirlpool Tub
- Bathroom Amenities
- Private Furnished Balcony
- Sofa & Armoire
- Climate Control
- 24 hr room service
- Maximum occupancy 2
Preferred Club Inclusions:
- Private check-in and check-out
- Private concierge
- Private pool
- Sun beds and soaking tub on terrace
- Access to the Preferred Club Lounge
- Daily continental breakfast in Club Lounge
- Afternoon hot and cold hors d'oeuvres, exquisite desserts, and fine liquors in Club Lounge
- Complimentary computer access in Club Lounge
- Gratis in-suite daily newspaper and Internet
- Upgraded mini bar service and bath amenities
Honeymoon or Anniversary Bonus:
- Welcome letter
- Fresh fruit
- One bottle of sparkling wine
- Flowers in room upon arrival
- Rose petals in the room upon arrival
- Special turndown service
- Champagne breakfast in bed (reservations must be made in advance with Concierge)
- Slippers & bathrobe
- 15% discount on all treatments at the Spa.
*Please request at the time of booking.
**Proof of Marriage required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Wild Orchid Montego BayMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Lot 59A Freeport, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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