Secrets Wild Orchid Montego Bay
- What's Included
- All Inclusive Features
My husband and I traveled to Secrets Wild Orchid for my birthday and it was perfect from the moment we got to the airport until we left. We had a private car reserved to take us from the airport to the resort. Liked that so much. A quick drive to the resort and we were home for the next few days. We stayed in the Preferred tower and are so glad we did. Check in was a breeze and I was serenaded by the wonderful Mr. Billy Love and given champagne and a chocolate cupcake. Then we had the ever so fabulous Matthew show us to our room. He was a constant while we were there, always calling us by our names and making us feel special. We had a swim out room and it was beautiful. Exactly what I was hoping for. Loved the bathtub and the tub on the patio. We had butler service, Tajae and Bernard ant they were amazing. Excellent service!! We loved the music at night too. Loved that this is all inclusive. It's the only way to travel! Excellent staff! The service was amazing. We have stayed at a Dreams before and loved it and Secrets did not disappoint. Beautiful resort! The property is well taken care of. Breakfast was the best (get the banana smoothie) and so was the Jerk Chicken cart. Do not miss that! We can't wait to go back. This was our first trip away from our daughter who is almost 2. We need the rest and relaxation. And we needed to be taken care of and we were. We took a private car to the airport on the return and would do that again too. I don't know what the staff gets paid but I think everyone who took care of us should get a big fat raise!
Check in chaotic had to wait for first available receptionist. Room was very comfortable jets in bath broken no bathrobe or slippers had to ask four times everytime phoned housekeeping went on the answer service then said mailbox full. The in room mini bar wasn't always stocked even though it was meant to be refilled daily. Only used the bottle water so easier to bring a few bottles up from bar.Food very hit and miss. Breakfast restaurants often full if you went peak times around 09:00.Quoted US$60 for a round trip taxi into Montego Bay big rip off when challenged they said if you can afford to stay here you can afford to pay $60 in taxi!Definate divide in attitude in service between standard and preferred rooms felt like us and them.Resort completely dominated by often loud mouthed Americans often drinking too much and ordering lots of food and leaving it. Wasteful and selfish.Felt l was more like in the US instead of Jamaica, even the currency in US$Staff expecting tips left right and centre.Would not return or recommend.
I'm going to do this in a Pros and Cons format. I ended up staying an extra 4 nights due to weather so I think I have a pretty good handle on the ins and outs of this hotel, Wild Orchid. I was there from Sept. 1-13, 2017Pros:no wrist bandsno reservations for dinner sans Japanese hibachibeds and linens to die forservice at the pool for drinks by Lurrainefood very good in all restaurantsgreat menu selectionsroom service in decent amount of timebeach kept up nicepool lounge chairs and enough for alltowels available- no towel cards necessaryfloats in pool for anyone to use-much appreciated amenitysunsets spectacularhouse band at night very goodCons:check in a total mess, not organized at all!inconsistent bar tending-some employees not very friendly- not all-must hurt to smile and be pleasantstairs in pool not clearly marked-saw several people scrape kneesno robes or slippers in room as advertisednever restocked soaps or washesshould put more than 3 towels in a double roomneed new lounge chair cushions on chairs at pool- all flat and wornpool cleaned only once in the 13 days I was thereneed new pool floats and more of thempools not connected to swim up barpower went alottile floors very slippery in rooms and pool
We were here for 2 night, we are leaving tomorrow, maybe thats the reason that nobody wants to make us feel like we are their guests.We got the "prefered" service and Im not so picky but this place is proud to have 4diamonds but is just 5* or less.No butler ever. We want to go to Bordeox and this looks imposible due to the lack of attention from the buttler that we were promised, I Dont want that service to get a foot massage but at least one call or just check how are we doing but nothing... so, no Butler. Our room wasnt Clean before 1pm because I have the DND card, I called to let them know Im going to have lunch And too the pool so we back around 3:40 And still nothing, no water, no towels, no care...Then you call "0" And they are the WORST And rudest girls in the place. Im not asking for anything, just food and a clean room but those basic things are not priority in this place. I wish I can give all the details but its a wasted of time And money... this is a ghost town, no music, no service, no care. Our room wasnt clean upon arrival, I cant use the nearest pool from my room because there was an umbrella flooting and there is no supervisor to take action.The hangers in the closet are musty And the toilet wasa nightmare, I have to clean it by myself ....
Secrets delivered on everything I was looking for: comfortable accommodations, stunning views, great food/great variety, friendly staff, and convenient MoBat location. As a solo traveler I always felt safe. There were plenty of places for quiet and solitude. If I wanted entertainment there were several options. I hope to return again soon.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, dinner and snacks daily
- Limitless fruit juices and soft drinks
- Limitless international and domestic premium beer and top-shelf spirits
- In-suite mini bar refreshed daily with soft drinks, bottled water and premium beer
- 24-hour room service
- 24-hour dining at Buffet and Coco Cafe
- Pool and beach wait service
- No reservations at resort restaurants
- Aerobics, basketball, bocce ball, board games, catamarans, darts, jogging trail, ping-pong, sailing, soccer, snorkeling, tennis (lighted courts), volleyball, water aerobics, windsurfing, yoga
- Nightly theme parties & live entertainment
- 350 suites
- 1 Buffet and 7 a la carte restaurants (Grill, Seafood, Classic Mexican, French, Italian, Jamaican/Caribbean and Pan-Asian cuisine)
- 5 bars
- Spa (fee)
- Fitness centre
- Games room
- 24 Hour Concierge Service
- Beauty Salon (fee)
- Wireless internet access
- Business Center (fee)
- Medical Centre (fee)
Junior Suite includes:
- 1 King or 2 Queen beds
- Flat screen LCD TV
- Direct dial telephone
- Ceiling Fan
- Hair Dryer
- Internet Access
- Coffee/ Tea Maker
- Iron & Ironing board
- Bathrobes & Slippers
- Whirlpool Tub
- Bathroom Amenities
- Private Furnished Balcony
- Sofa & Armoire
- Climate Control
- 24 hr room service
- Maximum occupancy 2
Preferred Club Inclusions:
- Private check-in and check-out
- Private concierge
- Private pool
- Sun beds and soaking tub on terrace
- Access to the Preferred Club Lounge
- Daily continental breakfast in Club Lounge
- Afternoon hot and cold hors d'oeuvres, exquisite desserts, and fine liquors in Club Lounge
- Complimentary computer access in Club Lounge
- Gratis in-suite daily newspaper and Internet
- Upgraded mini bar service and bath amenities
Honeymoon or Anniversary Bonus:
- Welcome letter
- Fresh fruit
- One bottle of sparkling wine
- Flowers in room upon arrival
- Rose petals in the room upon arrival
- Special turndown service
- Champagne breakfast in bed (reservations must be made in advance with Concierge)
- Slippers & bathrobe
- 15% discount on all treatments at the Spa.
*Please request at the time of booking.
**Proof of Marriage required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Wild Orchid Montego BayMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Lot 59A Freeport, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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