Secrets Wild Orchid Montego Bay
- What's Included
- All Inclusive Features
I paid for an ocean front room, but was given a room with a view, there was a large palm tree in the center of my balcony. I was unable to get a refund of the difference because I had paid in full. I was told no other room was available, I was offered another room, upgrade, not oceanfront Room #2124, do not accept if you want oceanfront. I was disappointed, this hotel is overrated and over priced.
My wife and I took our Honeymoon to Secrets Wild Orchid the first week in April 2017. Having never been to an all inclusive resort we didn't know what to expect. When we arrived we were very taken back by everyone's willingness to help and answer questions and how quickly we were checked in and in our room. Our room was on the "preferred" side of the resort with its own pool, hot tubs, and beach area. Our room had a nice view of a small bay area and a very private deck/patio area complete with outdoor shower and tub. There is a mini fridge in the room that is stocked with sodas, fruit juices, water and Red Stripe (I hope you like it!) Room service comes in every day and restocks whatever you drank so it's always full. If I were to have anything bad to say about the room it would be that our side of the building faced the restaurant area of the resort with very loud cooler fans. Other than that it was an excellent room! Be prepared for the peacock to start making noise at about 6am, it's not obnoxious just entertaining especially if you whistle at him on your way down to breakfast. The food at the restaurants is "ok" but its to be expected given the number of guests they have to feed on a nightly basis. The best meal of the day is the breakfast buffet with made to order eggs, fresh pastries, smoothies,fruit and meats. Our building had a stocked bar/snack bar just off the elevators in the lobby that was a perfect stop on your way to the pool or the beach. If you stay in the preferred side of Wild Orchid definitely stop in that area of the lobby and see Nichola. She was absolutely awesome and took great care of my wife and myself! She would greet us every morning/ early afternoon, remembered our names and would whip up our favorite drinks to take out to the pool or up to our room. If you ever needed anything and she couldn't make it happen right then and there she knew someone who could and it was handled every time! If you want to relax and enjoy the sun definitely look to Wild Orchid and enjoy!
My husband and I vacationed here in 2013 shortly after Secrets Wild orchid opened. Then we came back June 2016. We tried to get the same room we had in 2013, the preferred club ocean view swim out JR suite, however there was a mix up and we were actually placed in a mountain view swim out room. The room was exactly the same however the swim out pool was a small hot pool that was shared by 6 or so rooms facing the mountains. The pool had hot water which was not very appealing given we were there June. So the staff (our butler, young Patrick) was very quick to make the situation right and moved us to a swim out suite within a few hours of our arrival. This resort is the place to go if you need to totally relax! The preferred club takes it one step farther!! The staff is all wonderful and are exceptional with their customer service. I enjoyed the light meals and snacks served in the PC loungeThe staff was all wonderful especially the pool attendant O'Brian. He went out of his way to make our stay special and always put a smile on our faces. O'Brian is a wonderful employee, Secrets should be proud to have him!The Carlos Headley and Robert Armstrong landscaping duo were a real treat. With impromptu reggae style songs for us when they had to do a job on the beach close to where we were sitting. They were great guys and Secrets is lucky to have such a wonderful team of employees.
We spent a fabulous week at Secrets Wild Orchid in a preferred suite . After a swift , cool transfer from the airport to the hotel by Island transfers , we were greeted warmly in the preferred reception . A few glitches to our booking were efficiently and swiftly dealt with by Stephanie the Manager .Our Butlers Eric and Shelly went above and beyond for us the whole week .Shelly quickly realised by day 2 that I was a coffee addict and once they set us up over looking the beautiful beach it was delivered every morning to our spot . We were thoroughly spoilt by Shelly and Eric sourcing us jerk chicken , coconut water and amazing fruit every day . More often than not , a beautiful, flower infused spa bath was run for us , ending our daylight hours with pure relaxation .Shelly also made us some amazing towel animals which were accompanied by great ,uplifting motivational quotes from them both.All the staff we encountered were efficient , polite and dedicated ,wether it was a quick hello from the preferred pool and beach team ,the cleaners, Bellhops, reception or the hostess or waiters that served us in the restaurants and pool side ,all were a credit to the hotel .We can honestly say we did not have a disappointing meal all week . We ate at the Mexican , French, Italian and seaside grill . All the food was delicious and perfectly portioned . The steak at the grill was cooked to perfection. We also ordered room service which was really good and delivered promptly.The entertainment throughout the week was varied ,but Moses and the steel band were exceptional .We used the Barracuda Bar for a quiet drink and the barman there did a pretty good Mojito .Thanks to the mini bar top up girl ( sorry I have forgotten your name ) my other little addiction to peanut M and Ms was fully satisfied daily.The grounds were amazingly neat and beautiful and maintained by the efficient grounds team who diligently clip, mow and tidy in extremely hot temperatures .Do the light up paddle boards as an activity.As I said at the top of the review ,we had an amazing week and can't wait to return .
We went here for our honeymoon in September 2014. It is a really nice resort and we had a great time. The food was good but not great. The presentation was often very pretty but the taste was just alright. Beautiful views and beach though and the drinks were great as well. Watch out for coral if you swim in the ocean- I busted my knee the second day of our trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, dinner and snacks daily
- Limitless fruit juices and soft drinks
- Limitless international and domestic premium beer and top-shelf spirits
- In-suite mini bar refreshed daily with soft drinks, bottled water and premium beer
- 24-hour room service
- 24-hour dining at Buffet and Coco Cafe
- Pool and beach wait service
- No reservations at resort restaurants
- Aerobics, basketball, bocce ball, board games, catamarans, darts, jogging trail, ping-pong, sailing, soccer, snorkeling, tennis (lighted courts), volleyball, water aerobics, windsurfing, yoga
- Nightly theme parties & live entertainment
- 350 suites
- 1 Buffet and 7 a la carte restaurants (Grill, Seafood, Classic Mexican, French, Italian, Jamaican/Caribbean and Pan-Asian cuisine)
- 5 bars
- Spa (fee)
- Fitness centre
- Games room
- 24 Hour Concierge Service
- Beauty Salon (fee)
- Wireless internet access
- Business Center (fee)
- Medical Centre (fee)
Junior Suite includes:
- 1 King or 2 Queen beds
- Flat screen LCD TV
- Direct dial telephone
- Ceiling Fan
- Hair Dryer
- Internet Access
- Coffee/ Tea Maker
- Iron & Ironing board
- Bathrobes & Slippers
- Whirlpool Tub
- Bathroom Amenities
- Private Furnished Balcony
- Sofa & Armoire
- Climate Control
- 24 hr room service
- Maximum occupancy 2
Preferred Club Inclusions:
- Private check-in and check-out
- Private concierge
- Private pool
- Sun beds and soaking tub on terrace
- Access to the Preferred Club Lounge
- Daily continental breakfast in Club Lounge
- Afternoon hot and cold hors d'oeuvres, exquisite desserts, and fine liquors in Club Lounge
- Complimentary computer access in Club Lounge
- Gratis in-suite daily newspaper and Internet
- Upgraded mini bar service and bath amenities
Honeymoon or Anniversary Bonus:
- Welcome letter
- Fresh fruit
- One bottle of sparkling wine
- Flowers in room upon arrival
- Rose petals in the room upon arrival
- Special turndown service
- Champagne breakfast in bed (reservations must be made in advance with Concierge)
- Slippers & bathrobe
- 15% discount on all treatments at the Spa.
*Please request at the time of booking.
**Proof of Marriage required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Secrets Wild Orchid Montego BayMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Lot 59A Freeport, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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