Sunscape Splash Montego Bay
- What's Included
- All Inclusive Features
I went to this hotel last year and had a wonderful time, this year it has changed for the worse way. The food, the service, and the hospitality of the employees were all significantly down from last year. The elevator for building 4 only had 1 working and it was horrible walking the stairs after waiting for the elevator. There was no organization in the restaurant that was buffet. The friendliness of the staff in the restaurant (buffet), was horribly, and I am Jamaican... I do not think I will be going back again next year, very disappointing after spending so much money...
I absolutely love Sunscape Splash although I was disappointed at some of the changes this time around. I did not like the restaurant style sit down for dinner in the dining room.I liked choosing what I wanted to eat. The staff were as friendly and welcoming as always.The rooms are clean and comfortable.The pools and beach are always clean. Kenija who is part of the entertainment crew was always funny and full of life.He makes everyones vacation memorable. He is the hardest working man i know. I love that most of the staff remembered me from my many visits.If you are looking for a great vacation at a reasonable price, this is it. I wont pay more money just for a name. See you guys again next year!
Staff friendly but not really engaged or seem to have proper instruction as to what their task are. Example when bartenders serve a drink they don't even provide you with a garnishment or straw unless you ask. Not the case every time, but you will experience this more than not. Rooms are terrible. Had better rooms during my short stay days in my early 20's. LOL. Asked for more towels and was informed they are given based on occupancy. Well we had 2 towels for a 3 person room occupancy. Overall facility is dated, dark, dirty and just short of a staph infection. My wife went to get change for a $100.00 bill and staff member decided to share how much pink eye was running rampant through facility. I went to Atlantis this past winter and family had a great time at great facility, therefore we chose this property because of the similarities. This was also based a on recommendation of travel agent we have been dealing with for 15 plus years. She stated this property was similar because of family friendly structure. This was worst recommendation she ever gave. I will be sure to express that to her when we get back home. Ate dinner out every night except one, because food was subpar and selection limited. Met a great cab driver outside facility that took us to all the great food locations during our trip. Breakfast at facility was about the only good thing. Lastly, they will try to hustle you into signing up to for a vacation club. They will take you to there other properties, Secrets and Breathless next door and further rub in your face that you have selected a below subpar property in Sunscapes. You only need to pay an additional $12,000 to a vacation club, plus a setup fee, plus a reservation fee, plus a closing cost fee just to be told you can only use the service only certain times a year and not on weekends, holidays and every day the sun raises and sets. O'yea depending on who you ask kids might or might not be free. Open Bar not worth commenting on. Not to mention they serve drinks in plastic cups they have been using since the early 80's. Waterslide was fun and dangerous at same time. No line so you just go down after climbing upstairs that smell like pure urine and expired air. Don't mind the open electrical junction boxes where lights are suppose to be. What is a little fun with out the danger of electrocution. Nonetheless anytime you get to spend with family is a joyous occasion. Just wouldn't do it in the company of Sunscapes Montego Bay again. irie mun. It is Jamaica after all. So any day away from office or general worries of life is a good day.Yea mon!
Very nice location, minutes from the airport, clubs, and everywhere. Freeport, Staff was AMAZING. Always friendly and will make sure that everyone has a great time. Food quality still needs some work, but there are many options including seafood, Asian, 24/7 cafe, Italian, hamburger/hot dog, jerk hut, nice beach, private "nude" beach also nearby, separated
My daughter and I stayed at this Resort celebrating her birthday. The first room they sent us to was HORRIBLE... I felt like I was at a Motel 6. I immediately called the front desk and spoke with Pauline (Pauline, was very professional and helpful), she put us in another room which was better than the first room however, still below my standards! She recommended to upgrade to the Coves, however, I would have to wait 2 days before I could transfer due to availability. I paid an additional fee to transfer to the Coves which was the best thing I could have done. Very nice rooms... comfortable beds and the restaurant was awesome. I would NOT recommend the Sunscape Splash to anyone.... The Coves are perfect! This was my daughter first time in Jamaica so we made the best of it and enjoyed our stay with the help of the following staff members that stood out and provided AWESOME CUSTOMER SERVICE... Pauline - Front Desk (very professional and wanted to make sure I was satisfied), Soneka - Entertainment (very nice and got the guest engaged in activities) Ihsan - Jerk Chicken Chef... very professional and the Chicken was awesome...he smiled as you came back for seconds and you didn't feel bad.... Dandre - Security Manager - This young man was very professional and made me feel as if my bags were secure as we had to check out our room and leave our bags at the front entrance as we waited on our new room to be cleaned, he always had a smile on his face and asked if we were ok as we saw him throughout the resort. I would like to Thank them again as they made my stay more pleasant!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals (buffet, breakfast, daytime and late night snacks)
- 24-hour all inclusive
- Dinner can be a la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
- Daily activities
- Nightly entertainment
- Beach volleyball
- 308 rooms
- 1 buffet restaurants and 3 a la carte featuring: International, Italian and Pan-Asian cuisine
- 1 cafe
- 7 bars
- 4 pools including kid's pool and Swim-up bar
- Pirate's Paradise Water park
- Spa (fee)
- Fitness Centre
- Motorized water-sports (fee)
- Scuba diving (fee)
- Concierge service
- Wireless internet access (Lobby)
- Currency exchange
- Gift Shop
- 1 king or 2 double beds
- Balcony or patio
- Located in the Sunrise and Sunset Tower
- Air conditioning
- Cable TV
- Coffee/Tea maker
- Iron and ironing board
- Hair dryer
- Non smoking
- Occupancy: 3 adults ; 3 adults and 1 child (maximum occupancy of 4)
Resort Location Map
Sunscape Splash Montego BayMontego Bay,Jamaica
- Hotel Contacts
- Extra Info
Montego Freeport Peninsula, Montego Bay Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.