Azul Sensatori Jamaica
- What's Included
- All Inclusive Features
We stayed here over Xmas & New Year 2016/7 having also stayed the previous Xmas & NY period. There were some improvements but not many - some new umbrellas on the beach and those sandflea-infested pads had gone. The sunbeds are the same mould-stained ones from last year and the towel game is worse as some scumbags pay the lifeguards to "reserve" beds although the hotel rules forbid this.Since Xmas Eve was on a Saturday the dinner was on the beach so more of a party than last year. The Boxing Day foam party was spoiled by starting it before lunch rather than at 2pm and the climbing wall mucked everything up by overloading the electricity - so it was music or castle; guess which won? They let down the foam bouncy castle and the climbing wall got brewer's droop - too much Red Stripe?Some things have got worse eg the "'Burger boutique" twice a week at Garfield's. What a so-called "Gourmet All Inclusive" is doing serving so much junk food is beyond belief - I guess it's the cheapest option. Garfield's a la carte lunch menu isn't too bad with some seafood, tasty salads & kofta so why change it for 'burgers? It's now only served three times a week, the other days being bbq (ok - just) and the 'burgers (rubbish). Garfield's evening a la carte with Eastern Mediterranean cuisine is terrible as they don't have the ingredients or the knowledge to cook this very tasty cuisine accurately with the expected flavours. It's all bland beyond belief and inaccurate; Greek salad without black olives, falafel without cumin, couscous without harissa, meze without pita - this is extremely amateurish. They are reluctant to set tables outside even though it's a crime to sit indoors on beautiful Caribbean evenings. Also the service here is too casual - I ordered apple pie at only 8-45 pm and the server said "I've lost the apple pie". It may be charming to some but very poor at these prices.The Ackee has some good dishes as has the Italian but just a few so you end up eating the same meal repeatedly. Carpaccio, calamari en sua tinta & cacciucco Livornese in the Italian, lobster & crab cakes or stuffed cho-cho in the Ackee where the desserts are still stodge. Why not have coconut or pistachio ice cream or even tropical fruit? These are good Jamaican desserts - try Devon House I-scream. Why does a "gourmet" hotel only have vanilla or chocolate ice cream and whipped at that? This is far too poor for a so-called 5 star. Despite the Italian being "reservation only" we had a long, long wait despite turning up exactly on time; eventually emerging two hours after our reservation time and missing the show. In the end after a severe complaint to both the hotel & the Thomson rep. the hotel recompensed us after a lot of push from the Thomson rep.The NYE party was badly planned - it started an hour too early and imho the meats were far better last year with roast suckling pig and the magret de canard. Two hour meal, two hours entertainment, then NY seems best for me. Also starting at 7pm local time = midnight GMT was rather silly in a hotel mainly patronised by UK guests. Even in Mexico they had a UK champagne party (and Moet et Chandon not cheap Spanish plonk) at midnight GMT.Overall the entertainment isn't too bad - the cultural acts are quite good eg the water ballet and a couple of the singers were very good - Natty Baldhead and the bloke with the co-respodent shoes who did Jamaican music since the '40's. This hotel seems to get only a small part of the excellent Silver Birds steel band and dancers- perhaps it's the lack of a proper stage.Thanks to the Jamaican dance show I discovered Locomondo and have sent "Dhen kanei kryo stin Elladha" to my Greek friends who are shivering at the moment lol.Thanks to William the f&b director for locating a bottle of Aperol which makes the thin Spanish sparkler drinkable otherwise the house wine is still the awful Consigna brand by Felix Solis , available at Asda for £3.50 or less. The cocktails are the usual sugar syrup Caribbean standards. No BBC though but a reasonable mojito. The tonic is from a bottle.The charm of the Jamaican staff and the Long Bay beach make up for a lot - but for the price it should be much, much better. The coffee in the coffee bar is still far too weak and milky and the "gourmet" snacks a joke ; just some cookies and sponge cakes.You can get decent grown-up Italian coffee these days all over the globe - but not here; it's like England in the 1950's. The coffee at breakfast is much better as is that in the rooms. Breakfast is overall the most satifying dining experience but they should serve more Jamaican dishes and the national dish of ackee & saltfish much more often; at least once every other day - the hotel is in Jamaica after all. They should also defrost the smoked salmon properly as otherwise it sticks to the serving dish. They should also remember to keep the croissants warm with the lamps. You can put them through the toaster but they can burn on the outside.In summary:-Servers mostly 5 star, some a lot less, rooms 4 star, food & drink 3 star - unless you live on junk food at home.
We have reviewed our stay before under not 5 star not 1 star management. Just to add to this is the pathetic reply from the manager who did not manage to talk to us for 10 days after we complained to him at the hotel and who has not replied to us after 10 days of me e-mailing him after his response to our trip advisor comments.This is not a 4* hotel. It is not a gourmet hotel unless you like macdonalds or the corner caf.
Me and my wife recently visited the sensatori Jamaica this Jan 17 for our honeymoon and can truly say it was fantastic! The check in process from Montego Bay airport to the hotel took 4 hours but that's a different review in it's self🙈 we had to drop a few other guys at there hotels along the way but the service we got as soon as our coach pulled up was first class with them waiting with cold face towels to cool us down and a glass of champagne, we had a full guide of the hotel and pools while our luggage was taken straight to our rooms. When we finally got to our rooms we was delighted to find how contemporary they was and the mini bar was fully stocked every single day. The cleanliness of the rooms was fantastic and the maid really did a magnificent job of tidying it every day. The food was the highlight for me with all restaurants on this resort being as good as the other and it really cater for everyone's taste buds. I can't speak highly enough of the hotel and the staff and would definitely go back again.
Me and my husband came to this hotel in November 2016 for a 2 week stay just the two of us. After a lot of searching on here and Thomson we chose this hotel and it topped my expectations by far! It's a lovely small hotel staff are very friendly food and drinks are amazing! We had a swim up room which was amazing I do recommend if you can afford to splash out! The beach was like something I've never saw before staff out every morning raking the white sands! Beautiful resort I recommend 100%
My sentiments echo other reviews particularly regarding the staff but of course Jamaicans are one of the friendliest, funniest people you will meet. The reception, dining room and bar staff are exceptional. The New Year's Eve party was a real success. Well done there.Entertainment very good with some excellent vocalists. If you are looking for a big resort with loads of facilities this is not for you but is is small and friendly and fun. You do not have to tip staff but a couple of dollars at meals is only polite and very much appreciated as in the rest of the world.My reason for not rating it 5 star is mainly down to the food. We are well travelled worldwide and very much so to most other resorts on this island. The breakfast and lunch menus were very acceptable in the Palms buffet restaurant but the evening meal was a let down. Some dishes i.e potatoes, plantain etc were just dried up. Many dishes were cold and not heated up sufficiently. The evening menu could be a little more adventurous in the Buffett with maybe a slightly larger 'Jamaican ' section which always goes down well in other hotels.BAr drinks....be careful in Nesta bar- a lot of drinks up there, which come as part of a package in ANY 5 star resort, are charged for. Merlot red wine drinkable but avoid the white. Easy enough these days for 5 star hotels to buy reasonable Sauvignon Blanc from Chile etc as their Spanish brand was dreadful.The reception also needs to have a currency exchange like all other hotels. I heard they are getting one?!I agree the One love bus trip was great fun to all the local bars....a hoot. JUst tip the driver on return and buy a couple of drinks in some of the bars. I know this is a Thompson hotel but there is a tendency to capture the tour markets and a slightly prison like attitude if you try to 'escape ' the resort ..........We were always asked how long we would be out for........really?!!! You can get local taxis much cheaper and just ensure you use the registered ones with the green PPV license......they are insured. 20 US to go anywhere local by the hotel taxis for two people is unnaccepable. You can also get very easily in a taxi to Ricks cafe and it is better going by road rather than by sea via margaritaville!! Any taxi to Ricks will wait for you for a couple of hours...just check the price first. also to go down town or to Time Square craft market ( only down the road), grab a taxi rather than a day trip! Jamaica is safe as compared to many places in the world just use your common sense as you would at home and do not fall for the hard sell day trips everywhere. Maybe use the trips for the longer journeys I.e Dunn's river/ Nine miles/ YS falls etc but be more discerning for local trips.Thank you Sensatori staff.........
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome glass of sparkling wine
- Children's smoothie or chocolate milk
- All local and selected international premium alcoholic and non-alcoholic drinks and juices
- All meals and specialty Gourmet bites
- 24 hours Gourmet Inclusive Room Service*
- Daily activities program
- Kids activities
- Non-motorized water sports; kayaks, boogie boards, hobie cats and canoes
- Yoga, stretching classes, aqua aerobics, dance, cooking classes and more
- Fitness centre
- Special nightly entertainment, Shows and live music
- Beach volleyball and soccer, giant chess, ping-pong
- Table games
- Once daily restocked mini bar with soft drinks, water and beer
- Concierge and vacation planner services
- 130 rooms and suites
- 5 restaurants (Jamaican, International, Italian, Caribbean)
- 4 bars
- 3 swimming pools, plus a wading pool for the little ones with a splash park
- Outdoor whirlpool
- Fitness Centre
- Spa (fee)
- Scuba diving centre
- Gift shop
- Meeting facilities
- Water sports centre
- Internet (fee)
- 1 King bed, 2 Doubles or 1 King + Murphy bed
- Located in the Adults Sections
- Deluxe bathrobes
- 32" Plasma TV
- Rainforest showerhead
- Mini bar (restocked daily)
- iPod docking station
- DVD Player
- Coffee Maker
- Radio alarm clock
- Amenity Kit
- Vanity Mirror
- Iron & Ironing board
- Balcony or Terrace
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Ocean view
- Direct dial telephone
- Maximum Occupancy 2
- Ocean View with balcony or terrace with day bed
- Separate living room area with sofa bed
- 1 King Bed
- Maximum Occupancy 4
Resort Location Map
Azul Sensatori JamaicaNegril,Jamaica
- Hotel Contacts
- Extra Info
Norman Manley Blvd, Negril Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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