Azul Sensatori Jamaica
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This trip was a birthday gift and I am so Thankful...I have been eyeing this resort for over a year, always booked. Finally I am in :)Transportation- I had private transportation (booked separately online) to and from the Airport (125.00 US 1-2pp r/t)My driver Milton was great...on time and drove safely. The ride is approx 1 1/2 hours. Google: Jamaica One StopRoom- I booked a Deluxe Ocean View Suite...when I arrived, I was upgraded to a 1 Bedroom Ocean View Suite with a Balcony... I literally walked from the room to the Beach!!! Thank you Laura Vazquez for all of your assistance!!!Beach- I stayed in the Adult Section :) The Beach Sand is like butter, the best beachI can say...no seaweed...the Water was calm and warmSpa- As a 3rd time Azul/Karisma Guest (see returning guest on the website) I received a 50 Minute Body Scrub by the amazing NATASHA :) and they surprised my with Champagne & Cake for my birthday.Food- The food was amazing, Jerk Chicken, Salmon...everything I had was goodTry the Ackee & Saltfish :) There are 4 Restaurants including a Buffet.Drinks- Very good, let them know what your prefer, if not they will use house liquorI prefer Stoli, Ketel One etc My room was in the Adult Section and had a bar/pool area.Decor: What you see online is exactly how the Resort is, clean & pristine. If you canget Ocean View Room its worth it, the Sunsets are so beautiful.The Staff and the Room Service was great Everyone I met was friendly (mostly from the UK). I did not go off the Resort but the Staff knows where the local/popular spots are. This is also a kid-friendly resort with a kids club.Thank you, AZUL SENSATORI for showing me a great time for my Birthday, I willbe back ;)
My husband and I have just returned from a fantastic 2 week stay at Sensatori Jamaica - from the second we checked in at Manchester airport to the second we returned to our car, the whole holiday was flawless! Firstly, the booking experience....As package tour operators go, I can't fault Thomsons and they're always my preferred option. We booked Premium Economy which we feel is excellent value for money and maybe even more so now that they've added security fast track and lounge access at your departure airport (that said, we ended up in the Swissair lounge at Manchester T2 and it's not even close to the standard of the Escape Lounge at the same terminal). The outbound flight was fantastic and the cabin crew as always made every effort to make the journey as hassle free as possible. If I was being uber-critical, i'd say that the cabin wasn't particularly clean. You could see dried splash marks (presumably from a fizzy drink) all over the back and sides of the seats. I presume that the short turnaround times mean that a proper deep clean of the cabin is a rare occurrence but it did have me reaching for a wet wipe to clean my hands!! As the purpose of the trip was to celebrate both mine and my husbands birthdays, I booked Club Mobay for both arrival and departure and i'd do it again in a heartbeat. Having spent 10 hours on a plane and then dealing with immigration and queues etc it was a pleasure being met from the plane by a lovely Jamaican girl who took us straight past all the queues, ensured our immigration paperwork was complete and then told us a little bit about Jamaica whilst we waited for our luggage to arrive (another benefit of premium club seats is that your bags are first off the plane). We were then shown to the Club Mobay lounge to enjoy a rum punch or 2 whilst our Club Mobay rep went off to locate our private transfer. We probably only spent 20 mins in the Mobay lounge but it was nice to relax a little and use the free wifi to check in with family back home. We were then taken to the Thomson rep who gave us all of our hotel paper work (registration form and room keys etc) and showed us to our taxi. The drive from Montego Bay to the hotel in Negril is around 70km and the time it takes will largely depend on the time of day. We caught the late afternoon traffic but even so, the journey only took just over an hour. As we'd filled the registration forms in whilst in the taxi, check in at the hotel took a matter of minutes during which time we were given a refreshing glass of champagne and a cool towel. The porter showed us quickly to our room (6305), a sea view room in the adults only section of the hotel and our cases arrived a few minutes later. I had previously contacted the hotel after researching the room types and had requested a 3rd floor room due to the vaulted ceilings which really gave the room a light and airy feel. The balcony was a good size and had a large "cuddle" chair which was lovely to relax on whilst watching the sun set. As previous reviewers have pointed out, rooms in block 6 don't really get the sun on the balcony until late afternoon but I didn't pay good money to spend my holiday sat in my room so I wasn't remotely bothered - if this does matter then block 7 is probably better for daylight sunshine. Other reviewers have also found issue with the wardrobes being in the bathroom, I can't see how it's really a problem at all. The shower area and toilet area are both enclosed with heavy glass doors so it's almost a dressing room next to a shower room. The bed was absolutely massive and so so comfortable! The room also had a large flat screen telly but I think we only switched it on twice !! Make sure you let the hotel concierge know of any celebrations during your stay. My hubby and I both had decorations left on the bed along with a plate of petit-four and a bottle of fizz on our respective birthdays. If you're celebrating a honeymoon or wedding anniversary, make sure to take a copy of your marriage certificate to show to the concierge.The resort is wonderfully laid out and the staff work tirelessly to keep it clean and tidy, a thankless task given the number of leaves and flowers constantly dropping on the decking areas!!! There are 3 pools, 2 with swim up bars (one in the multi- generational section and one in the adults only section with a large main pool outside the Palms restaurant) The pools aren't particularly big but with the sea a mere 25 yards away, I didn't find it a problem. There are plently of bali beds on the beach although you do have to be up pretty early to guarantee a bed in your preferred spot. That said, there never seemed to be a problem getting a bed round the pool somewhere! I've never been to a Sensatori resort before so didn't really know what to expect but I was pleasantly surprised at how low key it all was. The weekly activity sheets are given out at your welcome meeting and are always available at the Thomson desk in reception. Activities are varied so you can try hat making or attend rum tastings and Caribbean cooking lessons. There are also sessions on Jamaican culture and patois which are really interesting, especially if you want to learn about Jamaica rather than just sunbathing. Evening entertainment was pretty good too although being perfectly honest, we were so tired at night that we rarely stayed up to see the shows! We preferred to get up before 6am and go for a long stroll along Seven Mile beach just as the sun rose! As a result, we only managed to stay awake past 10pm 3 times in the 2 weeks! Our favourite night-time hang out was the Nesta Lounge or in the seated area above the main Seven Mile Bar!We tried all of the restaurants over the 2 weeks and didn't really have one bad meal. I usually make a beeline for the fresh omelettes at breakfast but the queue was always pretty long and the chefs used far too much oil in them (same for fried eggs) so I stuck to the main buffet offerings. Please make sure you try saltfish and ackee because it's so tasty! The food at Garfields was wonderful but the restaurant was always so quiet, maybe because it's separated from the other eateries? Ackee gives you a flavour of Jamaican cuisine but it's a watered down version to cater for the brits I fear! The Italian restaurant is probably the best quality but please bear in mind that you're eating Italian food cooked by a Jamaican chef! We celebrated my birthday at the Italian and my desert was presented on a decorated plate which was a lovely touch. Whilst it would have been easy to spend every day lying in the sun, my husband and I always tried to get out of the resort and see as much of the country as we can. With that in mind, we did a couple of day trips with Thomsons (Ultimate North Coast Cruise from Montego Bay to Negril - in time to watch the sunset from Ricks Café) and the Splash of Reggae tour to visit Bob Marleys mausoleum and then Dunns River Falls. It was a long day out but so worthwhile i'd encourage everyone to do it! We also booked a private tour with Joe Cool Taxi's to take in the 3 attractions covered by Thomsons "Southern Adventure with a Tipple" tour and to add on a trip to the Pelican Bar which is a real ramshackled bar about a mile offshore. This is all covered under a review of Joe Cool Taxi's. We also made use of the taxi desk in reception and went to Ricks Café under our own steam. This enabled us to eat out at a local restaurant (PushCart) midway between West-End and the hotel. Our friends also walked to a nearby restaurant called Cosmo's and said there was no problem getting out and about at all! Finally, the return journey home was almost as painless. We were collected by taxi from the hotel and returned to Montego Bay airport. We by-passed all of the queues (either because we had premium club seats or because we had Club Mobay booked) and relaxing in the Club Mobay lounge was the perfect end to a fantastic holiday. Sadly the flight home was slightly protracted as we had to make an emergency landing in the Bahamas to allow a poorly passenger to receive medical care. I do hope she's ok. During the 2 hours spent on the runway in Nassau, the flight crew worked tirelessly to ensue that the passengers were kept updated and to get us back on the way as quickly as possible.Would I go back to Jamaica? Yes in a heartbeat! And I'd love to go back to Sensatori but there's so much i'd like to see on the eastern coast of the island that I need Sensatori to open another hotel in Ocho Rios!!!!! Finally, a massive shout out to all of the staff who work so hard at the hotel, in particular Marion in Palms, Terrance at Seven Mile and Damien at the adult swim up (I miss those pina coladas)
We treated ourselves to a few days away to Sensatori Jamaica in Negril. This was our first time to Negril and will not be our last. We used Club Mobay for our arrival & departure flight so we would spend the minimal time in the airport as possible. The Club Mobay rep meet us at the end of the jet way and escorted us to the custom area. After we cleared custom we’re off to their lounge to grab a cold drink while they went to find our transportation. We used Errol Flynn Tours and had the honor of having Errol as our driver. He was extremely friendly and took the time to explain some of the history of the area we were passing thru on our way to the resort. It was about a 90 minute ride from the airport to Sensatori. Once we arrived at the resort we were met with a nice cold glass of champagne and a cool towel. Since we are members of Exotic we were shown to the Exotic office for a quick check-in. We were able to schedule our beach dinner and make reservation for Di Romagna. We stayed in the Adults only section room 6208. It was located on the 2nd floor. Overall the room is very nice with a king size bed, walk in shower and sunbed on the patio. I was a little disappointed it didn’t have a Jacuzzi tub like the other Karisma resorts have. The beach and ocean are amazing! We’ve traveled to Playa del Carmen, Puerto Vallarta and the Bahamas but the water in Jamaica beats them all. The sunsets are something NOT to be missed. The colors in the sky are work of art. The only drawback to the beach is the vendors walking up and down all day long. The hotel security does an amazing job of watching to make sure you aren’t harassed by them. We loved walking down the beach each day to see the lobsters that were caught by the restaurant at the Boardwalk next door. We had breakfast each morning at Palms. There is a wide variety so even a picky eater can find something to eat. Our favorite lunch was at Garfield’s when they served jerk chicken and pork. Our two favorite dinners during our stay were at Di Romagna which we had the whole restaurant to ourselves one evening, and our wonderful & romantic beach dinner. All the staff works very hard to make sure your stay is everything you want it to be. Some of the staff goes above and beyond which I would like to say Thank you to: Tatania who made sure our drinks on the beach never went dry, & Aneita who made the best Cuba Libre’s for my hubby. We will definitely be coming back as soon as the new section of rooms is completed.
Room 2303 - lovely room - quiet area of the resort near the water sports area, awesome beach area, views, pool area, etc. Resort was very lovely, a bit on the the quiet side but we did not mind. Food was good and plentiful, with many different stations ranging from ice cream and coffee to burgers, buffets to finer dining restaurants and room service as well. Restaurants and bars were not overly crowded, nicely staffed, drinks were not the best but if you stick to the rum punch you will be good!!!!! Only complaint/concern, wished the hotel taxi desk would have accepted credit cards. A bit pricey to get a taxi due to the distance away from attractions, so take plenty of cash with you. We ventured off resort almost daily, Mayfield Falls, Rick's Cafe, Deep Sea Fishing, shopping, etc. When booking a taxi through the hotel it's not just a taxi ride, you are assigned a driver who will drive you to your destination - wait there for you until you are ready to return and then drive you back to the resort. Cars were very clean, drivers very professional and we never felt rushed to hurry through our day. The resort is very very well staffed, with an excellent staff to guest ratio. Any concerns or questions we had were addressed/answered quickly. If we were to return to Negril we would definitely stay at Sensatori again, if travelling to different areas, we will definitely look into properties under the same management group.
We were returning visitors to the Sensatori, Negril in October 2016, having first stayed there 2 years ago. The hotel is still gorgeous and a very high standard but the website is extremely misleading of the room descriptions, which coupled with Thomson's diabolical customer service much impacted our experience. Two years ago we stayed in a standard double room which was lovely, light and spacious. This time we paid extra and booked an ocean view suite - huge mistake!! On booking we selected 1st/2nd floor and on seeing various reviews commenting ocean view suites did not have private balconies we called and emailed Thomson customer service more than a dozen times, eventually to be promised a 1st/2nd floor room with a private balcony. When we arrived at the resort we found we had been allocated a dark, pokey room located on a busy walkway with no balcony and rather than with a clear view of the ocean, a view of the stairs. The bathroom in particular was terrible - tiny, nasty shower curtain that was too short so flooded the bathroom each use, and had one sink in a narrow walkway. Naturally we immediately complained but as the hotel was full we could not be reallocated a room fitting the description we had booked. Never again will I book with Thomson who could not care less about their customers or accuracy of their website. Otherwise the hotel is strongly recommended but if you can stay without going through Thomson please do so!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome glass of sparkling wine
- Children's smoothie or chocolate milk
- All local and selected international premium alcoholic and non-alcoholic drinks and juices
- All meals and specialty Gourmet bites
- 24 hours Gourmet Inclusive Room Service*
- Daily activities program
- Kids activities
- Non-motorized water sports; kayaks, boogie boards, hobie cats and canoes
- Yoga, stretching classes, aqua aerobics, dance, cooking classes and more
- Fitness centre
- Special nightly entertainment, Shows and live music
- Beach volleyball and soccer, giant chess, ping-pong
- Table games
- Once daily restocked mini bar with soft drinks, water and beer
- Concierge and vacation planner services
- 130 rooms and suites
- 5 restaurants (Jamaican, International, Italian, Caribbean)
- 4 bars
- 3 swimming pools, plus a wading pool for the little ones with a splash park
- Outdoor whirlpool
- Fitness Centre
- Spa (fee)
- Scuba diving centre
- Gift shop
- Meeting facilities
- Water sports centre
- Internet (fee)
- 1 King bed, 2 Doubles or 1 King + Murphy bed
- Located in the Adults Sections
- Deluxe bathrobes
- 32" Plasma TV
- Rainforest showerhead
- Mini bar (restocked daily)
- iPod docking station
- DVD Player
- Coffee Maker
- Radio alarm clock
- Amenity Kit
- Vanity Mirror
- Iron & Ironing board
- Balcony or Terrace
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Ocean view
- Direct dial telephone
- Maximum Occupancy 2
- Ocean View with balcony or terrace with day bed
- Separate living room area with sofa bed
- 1 King Bed
- Maximum Occupancy 4
Resort Location Map
Azul Sensatori JamaicaNegril,Jamaica
- Hotel Contacts
- Extra Info
Norman Manley Blvd, Negril Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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