Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • DananDallas : Dallas, PA
Our 6th visit to Riu Palace Tropical Bay, 10th visit to Jamaica

One of the best things about this resort is the amazing staff. Michael, Nicholas, Julian, Ullian and Christopher were tremendously helpful and professional at the front desk. Mario, Nadine, and Jaclyn provided warm, friendly and outstanding service in the dining areas. The housekeepers were welcoming and always pleasant. The entertainment staff gave 110% of their energy and talent to the evening shows that they put on. Even the woman with the flower in her hair who swept the floor at lunch was delightful. These staff members, and others, are tremendous assets to the resort. Beyond the wonderful staff, the food is very good at the buffet. The choices are so plentiful that you are bound to find something that pleases you. The chefs who do the buffet grilling and cooking are very gracious and accomodating in cooking to order. The rooms and common areas are nicely appointed but the property is in need of maintenance/updating that I heard is scheduled for later this year. Our bed was huge and very comfortable. The beach is probably among the best beaches on the island - wide, great sand, with shade trees - and you can take long walks from one end of the bay to the other. It is easy to take a taxi to Rick's for the sunset - plan to go early and stop at Ivan's for a drink - beautiful cliffside location with about a 50 foot walk to Rick's.Overall, this may not be the swankiest resort - but the accomodations are fine, the price is moderate, the food is very good, the staff is outstanding, and the location amazing. We keep going back for all those reasons and we feel that it is a good value for the money. Good for families, couples and groups.

  • atschweitzer : Lincoln, Nebraska
Family Vacation

Pros:Great beachGreat nightly entertainment Fun snorkeling excursion Good food, especially the jerk chicken! Vendor booths you can walk to down the beachFree watersport rentals Plenty of lounge chairs available on the beachCon:Lots of vendors trying to sell you stuff; my husband was offered drugs and a hooker!Sometimes lots of seaweedSwitched rooms twice due to poor AC!!Rooms not as modern as other resorts

  • melinda12392 : Ohio
Small, family friendly resort

We arrived Dec 17th, 2017. I would definitly suggest doing the Mobay Club. A representative was waiting for us when we departed the plan. We didnt wait in any lines, which were long. She took care of our luggage and we received VIP service. We waiting in a private lounge while she made sure our private transport was ready for us. The ride from the hotel was about and hour and 45 min. We booked through Apple and the transportation through Amstar. Our driver was Tareto and he was amazing. He told us about the culture and enlightened us on so many things we had no clue of. Upon arrival at the hotel we checked in and were quickly escorted to our rooms. We got a free upgrade too! The hotel wasnt busy at this time. Rooms were nice and I didnt mind the split beds. I found them very firm but comfortable. Our room did have a strange smell to it but it wasnt a big deal. Maid service was good and friendly. Restaurants and food were good. Staff remembered our names and were excited to see us. Akeem at the buffet and steakhouse was wonderful. Entertainment staff Lloyd and Juicy J (aka Black stallion) were very entertaining. The pool parties were fun to watch and I did get a few good belly laughs. Drinks were good and not watered down. Beach service was good especially if you tip a few bucks. The average wage is $58 a week so all tips were greatly appreciated. The beach was clean and around 4pm were could find numberous starfish. Becareful because the jellyfish also come out then too. We got stung a few times and the lifeguard staff poured vinigar on the stings. We walked to the right on the beach and were able to shop and bring home souvenirs made by the locals. I never felt scared or uncomforatble.Joshua sang us some great Regee on the beach, he was so nice. We took one excursion on a catamaran. We booked through Amstar( reps were so nice and friendly) and we found it very reasonable.Our first stop was MargaritaVille then we boarded a catamaran to snorkle on the reef. It was beautiful! Our last stop was Rick's Cafe. One bit of advice, Do not jump! My kids, ages 13 and 17, jumped with no problem. I'm pretty athletic and didnt hesitate to jump from the highest point allowed. I landed wrong and severely bruised my legs and knocked my whole back out. When I hit I seriously thought I broke my pelvis. I spent the rest of our trip in pain. They had to wheelchair me at the airport I was hurt so bad. I serioulsy didn't think about being in a 3rd world country. Hopsital is 1 hour and 45 min away and no ambulances. If someone would get seriously injured the outcome would be bad, very bad. No chiropractors in Negril either. Front desk referred me to the spa. The lady who gave me a massage actually tried to deep tissue rub my legs that were black and blue. I screamed in pain. Overall, we had a wonderful time. I loved the small size of the resort and my husband and son loved the Jerk chicken. We would definitely go back. I'd love to see what it will look like after the complete renovation.

  • Kevin A :
Will stay someplace else next time

We didn't have the best experience at this hotel and these are the reasons why. We never had a working phone in our room, so room service wasn't an option which would have been nice since the weather wasn't great and sometimes not having to leave your room to get a bite to eat is nice. We didn't have a working toilet for a day. So because we didn't have a working phone, we needed to go to the front desk to ask (3X) for them to please fix out toilet!!!! We also wanted to use the safe in our room which we were locked out of multiple times and couldn't access our money, so again since our phone didn't work, was many trips to the front desk for them to come with us to our room to unlock our safe. We eventually gave up on using the safe. So their only solution was for us to switch rooms. We wanted a top floor room and there weren't any available except in the buildings that were a further walk to the main areas which we did not want. The staff at this hotel were friendly if they knew they could get a tip out of you, if not, then not friendly. For the price that we paid to go to Jamaica for a week, I wish we would of had a better hotel experience,

  • raquelmoria : Fond du Lac, Wisconsin
Always Fun at the Palace

This was our third trip to Riu Palace Tropical Bay. We would never consider staying anywhere else in Jamaica! The rooms are comfortable and clean, the food is always good. The hands down best part about the resort is the staff. They are extremely accommodating and helpful and always full of smiles. A few of our favorites are Owayne and Kenneil from the beach/bar, Damion at the breakfast buffet and of course Happy Feet. You will never be disappointed at this resort!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

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Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.