Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • candspereira : Toronto, Canada
Family vacation from Oct 15-22

I've been to other Riu's and this is the second Palace I've been to. Have to say the property isn't quite palace-caliber. The rooms are dated and need some TLC. My sister's room was musty and she didn't get the second cleaning with turn-down and pillow treat like the rest of us. Our room was okay and well-kept. My only complaint was the shower-tub combo - tub was narrow and extremely slippery and the water pressure was low.The food at the Italian was the worst I've ever eaten, looked and tasted like Chef Boyardee. We wanted coffee with our dessert and were told they don't serve hot any so we had to take our dessert to the buffet restaurant. Didn't try the Japanese personally but our group did and they were extremely disappointed and came over to the buffet to join us. On the other hand, the steak place was really good - both the food and service. When we wanted to substitute the fries, they went and got us mashed and sweet potatoe to choose from. That meal was the best we had on the resort. The buffet improved over the time we were there. The staff at the buffet were extremely friendly and helpful. Shout out to Crefton and Naderine who helped us get items that weren't on the menu like plaintain and soursop.They also need to re-instate the two meal times as the first-come, first-seated method didn't go over so well. As we were a party of 8, we were put on a waiting list. Even though tables of 2 and 4s became available they wouldn't let people go in until everyone who was eating dinner at 6:30 had vacated. What's the point of 1st come, 1st served if you have to wait until 8:30 anyways?The entertainment staff was great. Sweety, Happy Feet, OJ, Megatron, etc were all high energy and positive people, and made sure everyone was having a good time. Knowing everyone's names made it a truly personal experience. Would I go back again? Maybe after the much anticipated renovations occur and when all my favourite foods are in season...

  • kristi123124 : Negril, Jamaica

Visited this hotel with high expectations as it's a palace .What a disappointment !!!!!!! Rooms are very dated Entertainment is POOR lacking in energy and just plain awful The girls are so cheap an happy to try it on with any man in hope of a tip and the manager is the worst . Top dog they call him? Rude and distasteful Food is sametimeish Pool is dirtyDrinks are weak and staff are rude unless you tip Beach is wonderful by there are many hotels on this beach My advise ... stay somewhere else??!!!!

  • Todd D : Huntsville, Canada
End of summer vacation

Our vacation this fall was slightly boring.We lost a day going but that was ok as we were ready to come home.Pro's:The beach was awesomeThe ocean was awesomeThe fish that we saw were beautiful.The Stingray was very large and graceful. Dragonrays, crabs. AmazingY and S falls were very scenic.Black river and the crocodiles kind of boring.Rum factory was boring as well.Rick's cafe was short and sweet.Some waiters and waitresses were great. Dr. "C" and Happy Feet to name a coupleThe food managers were professional. Food was good. and so were there desertsCon'sThe harassment on the beach was terrible. They (many) would just stand on the beach and constantly hound you. From bracelets on your wrists to your hair. Smoke and candy sales were from every one.The beach bartenders were not professional. They thought singing and trying to pickup the people on vacation were there number one priority.Watching them mix a drink was pity ful.We would sell people about the beach and ocean. But if you need excitement. That is not the place.

  • LalaPortsmouthUK : Portsmouth UK
Birthday holiday

Lovely friendly hotel, beautiful sandy beach, paradise, went on the Appleton Rum Tour, that's a must really interesting, went to Ticks bar for a drink and to watch the amazing sunset. Will definitely return one day

  • howard p : London, United Kingdom
Staff make it

Half way through a two week stay & I cannot compliment the staff enough! Happy, friendly and making our stay memorable. Toilets are too far from the pool & some drinkers are not seen making the trip. Management need to look at this. Sunset & beach is wonderful, flat shallow calm waters where the kids were safe and happy.Food surpassed my expectations for all bar one night but this was the change night so, not a big thing. Also there have been three weddings & everyone we spoke to had nothing but great things to say of the venue and staff.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.