Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Overview

Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.


tripadvisor Traveler Reviews
  • Christina S :
Great Stay

My husband and I chose this resort to celebrate our five year anniversary. We had a wonderful time. The beach is probably just about as nice as it can get. We met a few other couples who have been to this resort more than five or six times, and prefer this beach to the 7 mile beach.Rooms were clean, service was wonderful, very hard to find anytbing to complain about. I would say the only complaint we had was some of the buffet food was not so great and often cold. However, lunch and the specialty restaurants were fabulous. If you want a nice place to stay, you can't go wrong here. Some of the guests even mentioned they preferred this resort to Sandals (lot more expensive). We will definitely be back.

  • dapnj95 : New Jersey
Great time in Riu Palace

On arrival, impresses with the clean and large open foyer. Front desk was very well organized, courteous and efficient. Bell service was attentive and professional. Room was clean and neat - Didn't care for the side by side double beds (not really a king - with a gap in the middle) but we made due. This resort is going under a refurb soon - so be careful when you go - be sure to ask - parts of the resort could be closed. Wait and bar staff are fantastic, friendly and helpful. The jerk stand is FANTASTIC - even the beach walkers will leave you alone if you tell them "I'm good". Entertainment team is an awesome and tireless group of young people. They do a great job to keep things going throughout the day - and when they aren't entertaining they are speaking with guests - playing dominoes with guests..really great group. Water was beautiful - bring your snorkel gear - and be sure to grab an extra roll from the breakfast buffet - wade out to your waist and feed the fish..you will not believe your eyes! Buffet food was good - no waiting - huge variety, carving stations, dessert and salad bars, breakfast buffent was very well appointed and serves European breakfast as well. In room bar was well stocked - but the design needs improvement - each bottle has an automatic pour when you depress the stopper - 3 of the 4 bottles popped out of the rack..we hand poured the rest of the week - no problem mon. Lots of beach chairs and spots around the pools - the pool bar can get quite busy. Saw several weddings on the beach. We will definitely be going back after the refurb. Be sure to visit Rick's café and watch the cliff jumpers (you can do it as well!) and the sunset - both are a must see.We took a day and went to the Appleton rum factory with stops for lunch - was very good - stopped at YS Falls - hiking, swimming and ziplining and took a river cruise to feed crocks.. was a great day, albeit long full on 8am-7pm. Would recommend that as well and can be arranged in the hotel lobby. Lot's of families - didn't see any nudity except if you venture too close to Hedo II - which is down the beach a ways. too each his own.

  • shannoncan2010 : Cincinnati, Ohio
An Amazing Experience

The room was great, and had a fully stocked bar. The location was amazing right on the beach. Utilize the water sports, there's a lot that's included. The spa was awesome! The food and food options were really good. If you missed a meal you can call room service 24 hours. The staff was really accommodating, helpful, and friendly.

  • BristolExplorer69 : Bristol
Yeah Mon

Very clean throughout but in need of a little updating. Touch up painting was being carried out while we were there, although this never interupted our holiday. We were in block 3 which was a perfect location for all amenities. Our room was cleaned daily and a turn down service every night. Mini bar was topped up daily, including the optics (Whisky, Smirnoff, Appleton Special & Jamaican Brandy) should they have need it.The hotel has buffet dining for breakfast, lunch and evening meal. It also has 4 speciality restaurants which you queue for, no pre booking is required and 2 sittings are available, it's first come, first served. Please note that not all restaurants are open every night, they alternate. We ate at the buffet each night and although we found the food to be a little repetitive, we had no complaints.There are 2 pools next to each other which are quite small. One with a swim up bar and the other for games. There are always activities going on throughout the day and the animation team work very hard. I can't remember all their names but Happy Feet, Foodie & Orange Juice were fun.The hotel is situated right on the beach and boy is it a fantastic one. The sand is white and the water is crystal clear and always calm. Even in high winds you only get ripples not high waves, so perfect for snorkling in. We saw Starfish, Crabs and several types of fish.The Jerk Shack on the beach is good but if you don't like hot, then leave the sauce alone. The chicken is awesome on it's own.All non motorised sports are included but if you want anything else you have to pay.Waiter service on the beach could be a little hit or miss. Some days they were everywhere, other days you didn't see one for hours but to be fair the pool bar was only a minutes walk so no problem.There isn't much to do outside the hotel but taxis are available to take you wherever you wish to go. Note that taxis are expensive and you can, negotiate a slightly better price.Everyone offers you Ganja, even at the hotel and on the beach but a polite no is all it takes.The staff all work hard to please and always have a smile from Reception to Gardner. A special mention goes to Crefton aka Dr C who was our evening waiter. He was very attentive and worked very hard. This man is a credit to the hotel.Lastly, you are not hounded for tips but it seems to be expected of you and by not tipping some services are not quite as good.Just a tip, it's much easier to deal in US Dollars than Jamaican, unless you are going off the beaten track. Everything is priced in US Dollars. I would have no problem recommending this hotel.

  • CDC1986 :
Great trip.. fantastic vacation

We stayed at Riu Palace for five wonderful days. The staff was amazing. Check in was quick, Andrew at the front desk was very helpful, he made sure everything was accommodating to us. Dining room staff was awesome, especially romaine, Marcia and others. Sorry for not remembering your names. Overall the vacation was wonderful, the only downside there were not enough Jamaican cuisine. My husband and I had a great time. I also thank the dining room staff for helping me celebrate my husband's birthday.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:


  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:


  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map


  • Riu Palace Tropical Bay
    Negril,Jamaica

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.