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Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • Robert L : New York
"Riu Palace was ridiculously unaccommodating!"

Originally booked for Riu Reggae in Montego Bay with oceanfront view from 04/19 to 04/26. However due to a explosion in the main boiler room we were forced to evacuate to this hell hole located 1 1/2 hours away. We were relocated to a dilapidated structure with raining plaster flying off the building.The next day after expressing our disappointment with the front desk we were reassigned another room now facing the steakhouse restaurant; still quite not oceanfront view but due to the situation I was willing to be a little flexible. The night of 04/22 there was a notice left under our door that the Riu Reggae was reopening on 04/23 and if we wanted to return there we had to check in with the front desk. We had booked an excursion while at the Reggae for the Dunn's River Falls/Bob Marley Tour for 04/23. So in the morning prior to our excursion we advised the front desk that we were currently awaiting transportation for our excursion however we indeed wanted to return to the Riu Reggae. They informed us to check back upon returning from our excursion. we were picked up at 700am and returned back at 830pm. We checked in at the desk and spoke with a gentleman named Christopher and he informed us that there was transportation waiting for us at 630pm to take us back to the Reggae but since we were not there it departed and no other accommodations could be made.Our party of four had to pay $120.00 plus tip for taxi service from the Riu Palace to Riu Reggae. Out of 7 days we were able to salvage 3 1/2 days at the Reggae. And of course our last night at the Reggae there was a fire alarm at 200am and we were forced to leave the building for approximately 1 hour. The bottom line here was Riu Palace did not initiate the appropriate communication with the Jamaica Tours Limited to find out where we were or what our estimated time of arrival would be while on the excursion.

  • FrederickAKJ : Kingston-upon-Hull, United Kingdom
not a Palace anymore

we booked the hotel this year [and unfortunately next year] on the back of the wonderful time we had last year. The holiday got off to a bad start when the room was not ready for us when we arrived at 3pm. The room we got did have a good view of the pool and the sea but was incredibly noisy. The following will seem petty but when you book a palace you expect these things. There were no cooking stations at lunchtime doing scallops,shrimps and other sea food. There were no prawns and mussels at lunchtime.There were no cocktails given out before dinner. We were not greeted in to the restaurant and taken to a table.The animation staff did not come round and chat with us. The previous year there was a free romantic dinner on the beach,this year it would have cost 150 Dollars and there was no lobster.I have a serious skin condition which means I need to get out of the sun at lunchtime,our room was not cleaned once before 3 pm. The biggest bug bear was the queuing situation. Last year you queued for 30-40 minutes in the morning but get three nights dinners at speciality restaurants sorted. This year it was first come first served which meant that you could queu for 30 minutes and not get in to the restaurant of your choice but then could not get in to another one and there was no second sittings.I mentioned all of these points to Shamelia (one of the managers) who promised to rectify things but nothing improved.The staff were fantastic, especially Kemoy in the buffet restaurant and the staff in the piano bar. The management need to take a good hard look at themselves and the Riu chain need to change the 'Palace' tag or change the price accordingly.

  • Travel_Bug81 : Waterloo, Canada
Spectacular Sunsets, Want to Go Back Now!

We stayed at Riu Palace Tropical Bay the second week of April 2017.It was our first time to Jamaica, and after the stay at Riu we are considering making Jamaica our annual vacation spot. I'll split this review into sections for easier reading.Check-in/Check-outWe arrived around 11 p.m. and the check-in was quick. We noticed later that people who arrived during the day would get a welcome cocktail, but we didn't, I guess since it was so late and all the restaurants were closed. There is a 24 hour bar and 24 snack bar, but the snack bar only had stale pizza and stale cake. We would have been better off ordering from 24-hour room service instead. The hotel was very quiet about 11 pm., it seemed all the entertainment ends before. If you are leaving after check-out time, you can leave your luggage in the room in the lobby, and you can keep your beach towels until you leave. The bathrooms between the restaurants under the lobby have showers with soap and towels, so you can shower there and change before your airport pick-up.RoomWe stayed in a building that was closer to the road, so sometimes we could hear cars passing by, as it's quite close. We barely were ever in the room so we didn't think it was worth switching, but if you don't want to hear the road, request a room that is closer to the beach (not sure if those are more expensive though). The room was great. I'm not sure about all the reviews that say they are outdated. The decor is classic, deep mohogany wood beds, marble bathrooms, double sinks, marble floors. There is an iron and ironing board, safe, TV, mini fridge and alcohol dispenser in the room. The mini fridge is stocked with beer, soda, tonic water, and regular water. It's replenished every day. The bathroom was very clean, spacious, the shower was great, good water pressure. Some basic toiletries provided. The bed was comfortable. The balcony has two chairs and a table and a clothes drying rack. It was all very spacious and airy.Beach/PoolProbably the best beach I've seen in my life. Bloody Bay is a very small inlet, so the water is calm, fairly shallow and by 11 a.m. it is super warm. We spent so much time in the water, just lounging about. There was a light breeze that sometimes got to be fairly windy, depending on the day, not sure if this is just the time of year.I was slightly concerned about people complaining about lack of beach chairs and having to get up early to claim it. I'm so glad I didn't change my mind about booking this place based on that, because it was absolutely untrue. We would get to the beach about 8:30, since we are early risers, and there was PLENTY of chairs everywhere. Even if you can't find a chair in the shade, there are plenty of others around that you can just drag to the shade. There are many trees and shady areas that it's virtually impossible not to find a spot. Riu's beach is at least 400 metres long, and it's all filled with chairs, so if one area is full (which was never the case) there are always other areas of the beach. All are very good, with plenty activity and you can hear the music from the pool. Even in the middle of the day, I paid attention to see if it gets fuller later, but it never did. The beach definitely got busier about 10 a.m., but nowhere near capacity. Yes, some chairs are broken, but in the whole time we only found 2 like this, the rest were fine. The beach is quietest, and nicest water around 8, 8:30 in the morning, there is barely any people, aside from people walking/running along the water. There are also no vendors at that time, as they start coming around about 10-11 a.m. The vendors are not allowed to approach the beach chairs, only walk along the water line on the beach, so they are not a bother. They are not aggressive or persistent, a polite no is enough to send them on their way. There is yoga on the beach every Mon/Wed/Fri at 8:30 which was great. The pool area seemed very lively during the day, lots of activity. The chairs in the pool area seemed much newer than the beach ones. You get cards for the beach towels which you have to return when you check out, otherwise you have to pay.Food/Restaurants.The hotel has 4 restaurants, but only 3 are open at any given night, and the buffet restaurant is open every night. There is a beach bar, a lounge bar by the entertainment stage and the lobby bar which is 24 hours. The service is impeccable - we never waited for anything, water glasses were promptly topped off, plates cleared, requests fulfilled, always with a smile.The staff is really friendly and we have no complaints about them.The food at the buffet is very good. There is lots of choice, different dishes every night and great selection of salads at dinner. There is an omlette station at breakfast, as well as a pancake/waffle station. There are plenty of fresh fruits, yoghurts and smoothies for breakfast. I think it would be impossible to go hungry or not find something you like. The buffet restaurant has a terrace that looks out to the sea, and this was my favourite part of the day - having coffee at breakfast and having the sea view. Breakfast and dinner are served at the main buffet restaurant, lunch is served at the restaurant across the way, which is the steakhouse in the evenings.The only bad part about the restaurants is that there are no reservations, it's first come first serve for a la cartes. Since they open at 6:30 p.m., if you want a seat (especially at the steakhouse, which apparently is the most popular), then you have to line up about 5:45 and wait. The second wave of seatings is about 8 p.m., although this is not formal, it's just the time we figured out most people from round one would be done with dinner. We managed to get into the Japanese and Spanish/Tapas, but the Italian was just ridiculous and the steakhouse wasn't even a consideration. It wasn't worth missing sunset at 6:30 to go eat (probably) mediocre steak. The steak at the buffet restaurant at dinner was fine enough. We were trying to figure out why the hotel would decide to do away with reservations because it just created confusion and frustration.If there was anything we'd complain about, this would be it. But, it wasn't enough to not enjoy our vacation.EntertainmentThere is a different theme each night, and we went to a few. The International night was all right, the rest were mediocre, but sort of fun. There is a man playing the piano in the lobby bar every evening. There is volleyball on the beach that was quite popular and for renting there were paddle boats, kayaks, stand-up paddle boards. There was quite a lot of entertainment around the pool each day.Spa/GymThere is a spa and a small gym with enough equipment and it was usually empty. The spa offers massages, mani/pedis, hair services, etc.ExcursionsWe only went on the snorkeling catamaran tour to Rick's Cafe. Since it was our first time, the Rick's Cafe part was all right, but not something we'd do again. The snorkeling wasn't great since it was too choppy that day so we didn't go to the reef. The fact that there is 45 minutes at Margaritaville on 7-mile beach is a waste, I'd look for any that didn't include this.Overall, we can't wait to go back to Riu Palace. The value for money was great and you can't beat the beach!

  • Vincenzo M :

We traveled here for a destination wedding. We were very excited about going on vacation that was much needed. Let's start with the 1hr and 50 min bus ride to get to the resort. Its a wild one and I don't think they take drivers education. It's more like they just get handed their license at a certain age. The resort is so outdated! They have no elevators so make sure you get a ground level room. Especially, if you have a lot of luggage and children. Unless, you want to carry a stroller and luggage up and down flights of stairs. They do not clean the rooms well at all. If you don't tip good luck with getting new sheets on your bed. And even if you do tip you still may not get new sheets. We left a tip in the room every morning for them. I literally had to take everything off the bed and throw it in a pile on the floor a few times for them to change the sheets. We asked for two queen beds we received it but, it was two full size beds pushed together and no room to pull them apart on how the room was set up. The comforters on the beds were disgusting. The air conditioning was average at best. We had to go to the lobby on five different occasions to get our room keys to work. I always kept them separate from our credit cards and our cell phones. They still would stop working. While we were there they had workers painting the buildings white we couldn't even use our balcony for two full days. You would think maybe shut down the resort for renovation for a couple of months. Or maybe paint the balconies that aren't being used by guests. If you plan on drinking and getting a buzz or drunk you might as well bring your own alcohol. This way you at least know you're actually drinking alcohol. The alcohol is watered down quite a bit. The only drink that's actually going to get you buzzed or drunk is the red stripe and red stripe light beer. They say 24 hour room service. What room service?! There's about 5-7 options and they're not good at all. Make sure to bring a pair of pants if you want to eat at the restaurants at the resort. The only restaurant you're able to wear shorts is at the steakhouse which isn't great. The buffet food is the same everyday with the exception of a few items. The lunch buffet is the worst out of breakfast, lunch, and dinner. I will say the hut on the beach during lunch has great food. The jerk chicken and sausage on the BBQ at the hut is great and so is the rest of the food they have. I recommend getting lunch there. The pizza at lunch is horrible it's a tiny bit better at dinner. The omelette station isn't bad and the fish for the most part is good. The food over all is average to below average at best. They have three restaurants we only went to the Japanese restaurant and it was good. The wine on the other hand is not good, so if you're a wine drinker don't bother. Put bug spray on before you go to bed (sounds weird but the mosquitos are crazy) and bring sunscreen. The pool is real nice and the beach is amazing. I had no issues with any of the workers, the Jamaican people are very nice and inviting people. Nothing is a problem for them. They are willing to help you out with whatever you need. This is my first review I've ever written, I felt like I needed to because the resort was disappointing. I hope this helps your decision on vacationing here or not. But, at the end of the day your experience could be much different.

  • Kelly J : London
Simply stunning

Beautiful part of Negril and a beautiful hotel. The hotel is set in a bay which is very safe and tropical. I prefered the bay to Seven Mile Beach as I felt safer there and could leave belongings on the beach with no worries. The locals don't pester you but are friendly and informative. The sea is stunning and I have to say one of the best that I have visited.The hotel is lovely and the entertainment team work very hard and are very friendly. Make sure you sample a Dirty Banana cocktail!!Overall a fantastic stay in a beautiful part of Jamaica. Probably not great for children as not much there for them to do but it is ideal for couples.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.