Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • johnsontaylor310 : Kansas City, Kansas
Honeymoon Stay

My husband and I visited this resort for our honeymoon. I have traveled outside of the country several times, but never to Jamaica. The service here was excellent. The food was good (for being out of the country, I never walked away hungry). The staff was awesome, and the entertainment was phenomenal, DEFINITELY the best part of the trip. We did find it odd that one evening when we went back to the room to get cleaned up for dinner, one of the workers came into our room, asked if we needed anything, and immediately left. Our room had already been cleaned and fridge stocked as it was 7 PM so we found this to be very strange. We were usually at dinner at this time, we had just stayed later in the pool that day, so that didn't fit well with me either. They also offered us an "upgraded room" since it was our honeymoon and after a long day of travel I didn't even realized that was a room we had already paid for to upgrade ourselves, nice gesture but still. The beach was usually nice and clean and the ocean views were gorgeous! We used Funjet to travel and it was nice that they had a rep there to help us book excursions and to answer any questions we had! The beds were also very hard but one of the workers did tell me that they were due to update the whole resort next year! I would probably go back to this resort but just make sure you keep your items put away in bags/safe!

  • LC C :
Destination Wedding

DO NOT host your wedding at this resort. The service is AWFUL! We would like to mention a staff member, Romario. He was the ONLY one out of everyone we dealt with that was pleasant. We've been going to Jamaica for 10 years and usually bring 10-20 people with us. This was the ONLY time we had issues. Mold on the pillows. Rooms smelled of mildew.Hustlers constantly bothering you on the beach.Simple requests for the wedding denied. Such as a pot of coffee brought to the bridal party room. We asked for our decorations to be stored until the wedding coordinator arrived and the front desk did not want to accommodate. We had three people who needed wheelchairs, including a child. Only one person got a wheelchair and they told us they were out of them. No coffee pots in the rooms. Restaurant staff rude. The main pool was so cloudy and dirty. Piles of dead flies. Missing reservations. Some waited several hours before they could find the reservation and get them a room. The beach is dirty.There were two fights and no staff broke it up. They watched as other guests intervene. Blood still in the lobby the next day. The front desk could care less and have a condescending tone with everyone. The assistant manager can't be more than 21 and she was completely uninterested in accommodating our handicap guests. We love Jamaica and it's been our second home for our family, this is NOT a good representation of this wonderful country.

  • Susan P : Reading, United Kingdom

Highly recommend this hotel. The staff were friendly and really helpful. A pleasure! The hotel was very clean and the beach was superb! Fantastic choice of food in the buffet restaurant, no one could possibly come away hungry! The speciality restaurants we’re lovely to the point of re visiting several times!!One small note....the transfer time is long and made even more longer by having to wait over one hour before we left the airport!! Maybe getting a taxi would be advisable. Great holiday!!

  • Sunshine B :

The rooms do have a mildew smell, BUT MY NEW ROOM DID NOT SMELL. HOWARD, NICHOLAS, OWEN (POOL BARTENDER), JERMAINE AND DR. C IN THE BUFFET ROOM WERE GREAT... Kedean was the worst bartender I have ever experienced in all my travels. Next, the employees expect a tip for everything they do for you. SO NOT AN ALL INCLUSIVE. TROPICAL TOURS please be aware..... THEY'RE A SCAM. The tour takes you to places they get a kick back from. If you take the DUNNS river tour...do not get any gifts until you get there. Better items than the place they take you. KAREMA AND VICTORIA WERE THE WORST TOUR GUIDES EVERY, I wish I had more room on this review to tell you about these 2..... PLEASE BE AWARE. .... THE TORTUGA TOUR WAS THE BEST PART OF OUR TRIP. I WOULD NEVER GO TO THIS HOTEL AGAIN. Last, but not least if you make changes to your room...please please keep your confirmation/cancellation number. They charged me for a room that was canceled.. I called to provide my cancellation number, but now you cannot talk to a person, you have to email and wait for a response. My response was they received my email.... The only time you can talk to anyone at this hotel is when you book....so don't have any questions. SANDALS WAS GREAT NO TIPPING, a 800 number, and/or you can chat with someone online if you had questions, finally, at Sandals YOU CAN ENJOY YOUR STAY AND SERVICE. BUT THE SAYING YOU GET WHAT YOU PAY FOR IS........TRUE.

  • Kelsey D : New Jersey
Calm Spring Break Location

I stayed at this resort last March for Spring Break with my boyfriend. The beach (water and sand) is beautiful. It is one of the nicer beaches that I have seen. I would say that the beach is the highlight of the resort. The resort is simple, yet functional. The pool is somewhat small for an all-inclusive. I loved being able to get room service, this was a highlight for me considering I drank too much one night and didn't feel like going to dinner. We enjoyed the tubing that was available on sight (reasonable price). There was a security guard that would hang out on the beach, I always felt very safe. I also liked that there was plenty of chairs on the beach. If you are going to Jamaica I would recommend staying in Negril, although the drive from the airport was somewhat far it is worth it. You also should stay at this Riu and not the other Riu in Negril.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.