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Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Overview

Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.


tripadvisor Traveler Reviews
  • dwg51357 : Midwest
Paradise lost ... well, sort of

We just returned from another week at RPTB. Usually I title my reviews “Another week in paradise.” This year, however, we were less than thrilled. Our stay was still very enjoyable, but a few things added up to make the experience less than it has been in years past. Most notably, the horrible new ala carte seating system and the “desecration” of Bloody Bay by the new Royalton Negril under construction. More on these below.ROOM:We splurged this year and got a full suite. Wow, much nicer than the junior suites. Lots more room, Jacuzzi tub, separate shower, separate toilet room, much bigger patio. The room was #3317, just to the south of the restaurant/pool area. It was ocean-front and had a great view.I’m not sure if it was because we had a full suite or because my son talked to the director about an issue, but we returned to our room one night to find a bottle of champagne and a plate of goodies waiting – and another plate of treats another night. Nice!RENOVATION:Word from management is that the long talked about renovation is now scheduled for September 2018. The resort has been very well maintained. Still, some things - rooms and pool area in particular - are getting pretty dated.RESTAURANTS:The biggest disappointment this year is the Riu’s new seating arrangement for the ala cartes. In years past, you lined up at 8 am and made reservations. Some years, you made reservations for that night; other years you made reservations for three days. It was a good system, because you could spend as much time as you wanted on the beach, etc., then have a leisurely cocktail hour and show up at the restaurant at your assigned time.The new system does away with reservations. Instead, you have to line up at the ala carte you want and hope you get seated. We quickly learned that we needed to get in line at least 45 minutes in order to get a table. It’s totally ridiculous! Every guest we talked to hated the system. Every employee we talked to said everyone hates the system. My son even complained to one of the directors, who told him it’s Riu corporate policy now.To add to the frustration, one of the ala cartes was closed each night we were there. Over the course of the week, each of them was closed one night. Which means guests are competing to get into fewer restaurants.It’s a terrible system and we hated it so much that we’re looking for a new resort next year.Aside from that, food was as good as ever. Menus haven’t changed from last year. BARS:All still the same as last year. The one thing we noticed was that the bars were often out of some top-shelf liquors. No Beefeaters or Johnnie Walker the entire time, and they often ran out of Appleton Estate Reserve. On the up side, there were limes for G&Ts and bananas for Dirty Bananas every day this year - a first!Drink service on the beach this year was outstanding! Almost every day, there was someone from the pool bar walking the beach, taking orders on the beach and serving drinks. We were constantly visited by a friendly face and asked whether we needed another drink. (It was highly disappointing to see so many guests not tip these hard working servers. Come on, folks!)STAFF:Still outstanding! The RPTB staff is one of the reasons we love the place. Everyone was extremely friendly, fun and helpful. We made a few requests at the front desk (an extra chair for the patio, etc.) and all were taken care of within an hour or so – much better than a few years back when the staff was all on island time and “soon come” meant you MAY get it sooner or later.A special shout out to some of our favorite staffers over the years who are still there: Sharon in the Cubano bar, Andre at the pool bar, Mario at the restaurants. Each of them recognized us on our first day with a “Hey! You’re back!” and a huge hug. People like them make the experience special. Entertainment staff seemed to be making a special effort this year to get out and talk to the guests. During the day, before and after shows, they were meeting, greeting and making guests feel welcome.ENTERTAINMENT:Shows were the same as last year – international night, reggae night, beach party, etc. As always, our favorite is the Silver Birds steel drum band. The staff shows are a lot of fun, too. The resort was a lot less busy this year than in years past. With fewer people around, the entertainment staff had a tougher time getting guests involved in the audience-participation pre-shows. I really have to applaud the staff for knowing how to work a crowd. And manage certain guests (One night an older fellow from Minnesota, obviously having had hit the bar hard on his first day there, decided to drop trou and moon the audience. The staff did a great job of graciously whisking him off stage without further do.). BEACH:Still the best around. Enough said.BLOODY BAY:For years, we loved staying Bloody Bay because of the amazing beach and water, the relaxed and quiet atmosphere and the view. The beach and water haven’t changed, but the view certainly has – due to the monstrosity at the south end of the bay otherwise known as the Royalton Negril. Last year, the old Grand Lido had been torn down and the new Royalton was under construction. This year, as construction continued, it was evident how this massive four-story resort is going to destroy the low-key feel of the bay. When it opens later this year, I can only imagine the huge numbers of people (and additional vendors) it is going to bring to the bay.

  • Jessie A :
Outdated, sand fleas, bees, flies but beautiful beach/sunset

My husband and I have stayed at Couples swept away (2014) and Couples Negril (2015) but this year we brought our 1 year old. Accommodations were good for her but we won't be returning for the following reasons (it was a 9 day stay) Jan 13-21 stayChanged room 2x, we purchased ocean view and it was so set back we didn't see anything, especially from the first floor. Second room had broken air conditioner, maintenance never came so we had to stay there one night. 3rd room was better but I had a bad cough from air conditioner last 4 days (I don't smoke)There are no elevatorsHotel needs updating and modernizing - especially for price Steak was better at Japanese restaurant than the steak house Italian restaurant was pretty grossThe dinner reservation system is beyond pathetic. They only allow you to eat at 6:30 or 8:15p and you have to stand on line at 6 for either time . Disrupts your entire day Food overall 3 out of 5, jerk shack and pasta by pool was goodMy transport that RIU referred never picked us up to take us to airport (Caribic) no refund and taxi was $80! We stayed at the pool everyday because we didn't want the baby to have sand flea bites. The mosquitoes ate me alive at night and even in my sleepThe bees and flies at pool bar and nearby food places are annoying Also we noticed everyone wanted a tip, for everything and anything. If the workers begin noticing you don't tip, the service is non-existent. They pay full attention to tippers Entertainment team was good. No complaints with shows, from the ones we saw. Stay for the steel drums. The young group is amazing. I'm sure we can find better resorts for this price. Therefore we aren't returning. Oh and the pool was freezing and there are no children activities/decent pool area

  • eniarrolwilliams :
Lorraine

This is our first visit here, would just like to say we have had a fantastic holiday. Food is great, all members of staff cannot do enough to make our stay a great one . The entertainment is by far the best I've seen at any hotel we have been to . So just a big thank you to all for making our holiday a brilliant one 😀

  • ronald perry w : Wrexham, United Kingdom
Vacation

Our last day at this fantastic resort everything about this place has been fantastic from the room which is spot on the variety of food the buffet and 4 restaurants were all excellent the service is great and the hotel entertainment team is the best that I have ever seen in a all inclusive resort so thank you riu palace for giving us such a wonderful time and we will be coming back

  • jophie1988 : Manchester, United Kingdom
Amazing

Was at this resort last year and was amazing so we have re booked for July! Beach is beautiful, we spent every day on there taking out a peddle boat and we spotted stingrays. Food was good always plenty to choose from and the jerk chicken at lunchtime is delicious. Rooms nice and clean. Overall a lovely resort and great holiday.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:


  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:


  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map


  • Riu Palace Tropical Bay
    Negril,Jamaica

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.