Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • StanicM8 : South Orange, New Jersey
Great Resort for Couples

ServiceThe service at Riu was absolutely excellent. From the front desk check-in to the check-out every single employee we encountered was genuinely interested in us having a pleasant stay. Several employees went above and beyond what we believe they are trained to do. Powell, Jermaine, and Verna on the server staff were remarkable. Powell and Jermaine were our regular servers for dinner and remembered who we were even with a full room of other guests. On our last evening, Powell arranged a beautiful set of flowers on a table that was waiting for us.RoomThe room was great. It seems like every room at the resort is placed in a manner where you have a nice view of the ocean. The room is fairly up to date but definitely not ultra-modern style. The rooms were nice and cool with in-room air-conditioning and an overhead fan. There is ample cabinet and closet space for all of your clothes and a safe. Room service and housekeeping was excellent.ResortThere is ample beach space to enjoy the water as well as ample chairs at the beach and the pool area. There is a towel rental system where you exchange towels for clean ones. (limit one per person) There are various dinner options available, whether at buffet or in one of four restaurants and several bars for drinks. If you choose to spend the majority of your time at the resort you'll appreciate the entertainment staff and all of their activities. Happy Feet, Juicy J, and Extreme were awesome and spreading energy and excitement among the resort guests. There are activities almost every 30 minutes and a show every night with spotlights on Reggae music, Jamaican culture, and more.FoodBreakfast was our favorite meal of the day. Buffet had everything from on-demand omelettes to french toast, bacon, and eggs. There was something for every palette.Lunch was the weakest meal of the day. After a few days at the resort there was little variety in the food and most of the meat was fairly well-done for our liking. The fish options were pretty limited to fried fish which we were surprised to find. On a few occasions there was fish steamed with coconut milk but no grilled or fresh fish. On one day of our ten day trip we saw fresh cooked shrimp but otherwise it was usually shrimp scampi or other cooked items. DinnerThe restaurants were okay. We weren't too pleased with the steakhouse. The NY Strip was tough to cut even though it was cooked medium rare and the beef fillet was very chewy. Another couple ordered the lobster and that looked delicious! The Italian and Japanese restaurants were pretty good though. The sushi at the Japanese restaurant was a little heavy on the rice but we understand that you don't go to Jamaica for great sushi. The other items on the menu were very good.The dinner buffet has various themes throughout the week and definitely something for everyone. There is an enormous selection of fresh and delicious fruits for dinner and throughout the day. The dinner options varied from night to night but there were almost always options like fish, steak, potatoes, burgers, pizza, etc. The Jamaican food was usually the best of the selections available. Cabbage stew, coconut fish, ox-tail, pork stew, etc were all very delicious. BarsBars are everywhere and the service is fantastic. Marlene, Owayne, and Gray were phenomenal. They were extremely professional while also being very personable and welcoming. The resort only offers Red Stripe which is a great beer if you're into that. If you're not a beer drinker there are pina coladas and various mixed drinks available and it's all quality, top-end liquor. In short:+ Amazing service+ A lot of food and drink options+ Very clean resort and rooms+ Great entertainment options

  • Tomasz T :
The best trip so far in my life!

We've spent with my wife 10 days in this hotel - that was our honeymoon. We've in a room with a sea view which made this stay unforgettable experience. Every morning we've been waken up with a delicate waves meeting the beach. Beautiful beach with white-ish sand and clear blue water. Several bars in the hotel serving drinks all day long plus a minibar in the room with most importatnt sprits as rum, whiskey, vodka... Of course someone could say that this is not new hotel and it's visible. Yes it is but completely not disturbing the stay or relaxation - you can easily neglect it. For us quisine was perfect. Broad choice of variety of dishes - everyone will find something to eat. Service very kind and nice. Actually it was the end of the season so hotel was approx 30% occupied.

  • Nicole D : Rochester, New York
Great Vacation

I recently stayed at this hotel for 10 days in the beginning of July. It was my 3rd Riu Palace in the Caribbean, and it did not disappoint. We were given drinks upon arrival, and when checking in, both of our rooms were upgraded from ocean view to ocean front rooms. The rooms were spacious and very nice. The entertainment staff was very friendly and made the stay a lot of fun. They got us involved in the shows, activities on the beach and in the pool daily. The beach/water was absolutely gorgeous and was where I spent most of my time, floating in the ocean. The food was pretty good, some better than others. The jerk chicken at lunch was so good! The dinner buffet was always a good option, but the specialty restaurants always have better quality meals although they do take a while. I would definitely recommend this hotel to anyone looking to stay in Negril.

  • KimberlyKay777 : Delano, Minnesota
Poor Immune System? Don't Go!

I have to state first that I have been to this tropical paradise a total of three times now. The first year, we stayed in building 6 and had a fabulous time. The beach is beautiful and the hotel was great for the money. In 2016, we visited in January/early February. We stayed in building 4. 2 weeks after our visit, I got deathly ill, visited many doctors and spent 4 months in bed recovering. The doctors thought maybe a had a viral infection. I eventually recovered but not completely. We went again over New Year's 2017 and we stayed in building 4. We had a great time but I started to get ill again, 11 months later, after eating the lobster. My health continued to deteriorate while we were there and I once again became very, very ill upon our return.After thousands and thousands of dollars in medical bills and medical testing, it was determined that I had a bacterial infection in my small intestine (which I think but can't say for sure was their water), high mercury levels (which I contribute to their fish and seafood) and I was forced to quit my 26 year career in commercial flooring sales due to the fact that my body was so degraded that I could no longer function at my job or my home. I spent months in bed, took multiple vitamins and had 68 high dose vitamin c infusions, just to stay alive.It is important to state that no one else in our party got sick (because they all have normal immune systems).If you've got a strong immune system, I'd say go for it because it is a nice place and it is beautiful. If you do not have a good immune system (like me), don't eat the seafood or fish and do not drink or brush your teeth with their water unless it comes from a bottle.

  • smokeyfishcop : Cobalt, Canada
Awesome vacation!

We stayed there May 6 to 13, 2017. Having previously stayed at a different Riu, I have to say that I had pretty high expectations. That being said, my expectations were easily met. The staff at Riu Palace Tropical Bay was absolutely amazing, and they did everything they possibly could to make our stay even more enjoyable. The entertainment staff was just awesome! Kudos to "Easy", "Candy" and the others as they made us laugh all week! The food was great with a very good variety. My only complaint would be the many "vendors" along the beach who constantly bug you to try to sell you stuff, but that has nothing to do with the hotel, and I think it's probably like this everywhere in Jamaica (it was my second time to Jamaica and it was also like that the first time I went. I had stayed in Runaway Bay the first time). I would still definitely recommend and would go back in a heartbeat!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

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Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.