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Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • snapperhead2016 : Pasadena, Maryland
Solid Resort - Good All Around

This is our second time at a Riu property. Riu normally runs about middle of the pack with regards to price at an all inclusive. Since you pay a little more you get nice extra's like the stocked mini-fridge in room (beer, soda's, water) as well as the hanging hard liquor bottles which is a nice touch. The food is usually a cut above the lower priced all inclusive's. Food in buffet and the specialty restaurants was good. Similar things daily at buffet, but not hard to mix it up if you wanted to. Room was kept clean and all staff were friendly and helpful which was nice. We were able to find chairs and ample shade on the beach daily. We hung out to the far right of beach as you face the water. Water was nice and perfect for children as there is no wave action. Only issues I had during the week were my desire for soap as they tend not to leave it (we pulled out some we brought), one day with out towels and the mid-week mysterious (your room cards both don't work) which came at a bad time after one of my dives. Had to truck up to lobby with no shoes, wet to get cards reactivated. Two cards on two different people that had been taken care of both stop working at the same time.Wifi in all locations is great as other hotels only have it in lobby which can be a pain, so A+ on the wifi. Overall a good solid all inclusive with a nice beach and friendly staff. Negril seemed a little far out for many excursions, so this is a good hotel if you are looking to hang locally. I wouldn't hesitate to come back.

  • c0nnie2013 : Milwaukee, Wisconsin
very dissappointing

i have been here 4 other times and after this visit june 2017 i don't think i would go back. our room key had to be reprogrammed every other day. our 2nd day there it was 5 trips to the lobby. each time the lobby acted as if i had done something, key cards are not a new concept to me and i did nothing to deactivate it. it is obviously a door problem. the dinner buffet was bland and the same every night. i don't like jamacian food or seafood which left few choices. the restaurants are now first come first serve only at 6:30 with few tables. the nightly entertainment has not changed in years and is not good. the beach and my morning and afternoon buffet server are the only good things here. if i go to negril again i will try the royalton

  • Chrissy S :
Great vacation

I have stayed at this hotel many times over the years and it was better than the last. The entertainment team is awesome. I love the addition of baggo, ladderball and darts. Everyone was so nice. This has one of the nicest beaches I have ever seen.

  • kimonekyoung : Brooklyn, New York
The absolute worst vacation i've had to date

I'm a native of the island and this was my very first time staying on a resort in Jamaica. I usually stay with family. This resort made me and my cousin feel like criminals in our country. After staying for 3 nights, we were made aware that there were some payment issues with our reservations. Without properly explaining to us what was going on, they demanded whatever money we had left on us after spending almost all our money while we were there. Deactivated our room keys so that we could not get in. Had 2 people escort us to the room to get whatever cash we had and demanded we give them our passports so that we cannot leave. I have never in my entire life felt the way these people made me feel. Never again will I spend a dime on any of these hotels in any country and would never recommend it. If you want to leave your vacation with your dignity still in tact, I advise you not to stay here. I travel the world and its a shame that my own place of birth treated me like this. So embarrassed. No apology was given. The food sucks. My stomach was turning on the entire trip. If you've never had Jamaican food before, this will be a terrible example of it. It's a shame that my first resort experience was so awful.

  • NickySam40 : Wrexham
Fantastic Holiday

Our hotel and sea view suite was stunning, people were so friendly, helpful & nothing was too much trouble. Entertainment was great & Entertainment team, day & night did all they could to make our holiday more enjoyable! Food was lovely, my husband is a fussy eater but tried allsorts, even Jerk Chicken which he liked but it didn't like him, although we did eat in the a la carte restaurants, there really wasn't a need as the food in the buffet was just as nice, which is a rarity! All drinks including cocktails are all inclusive and you have a fully stocked bar in your room, with four optics. There is no need to take a hairdryer, iron etc as they are all in the room with free WIFI in all areas. We would recommend this hotel & holiday to anyone & everyone, so much so we were only home less than a week & have booked again for early next year!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.