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Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • mark4k : NY
Not worth the visit

We've been there for 10 days in beginning of May.The room: OK. we got ocean view room, so the view was great and the in general the room was fine, no complains here.The food: very-very average. Deserts: below average. The specialty restaurants: you can skip Asian (only the name, but not the food has something "Asian" in it; and, anyway was not tasty at all) and Crystal (i.e. "Spain"),- here the emphasis is on presentation not on food quality. The only "normal" is Italian restaurant. And if we really want to get into any of them in normal time, try to get there before 6:50pm, after that, usually, all seats are taken and the next sitting is usually about 8:15pm. And, there is no waiting list or "buzzes" - you simply need to wait by the restaurant or show up again later.The service: below average. This was the worst level of service we've experienced in Jamaica (and this is our 7th time). The servers are not looking at you, sometimes they're very rude, most of the time - indifferent. IMHO, the management dropped the ball and let them do whatever they want. Much more training with emphasis on client service is badly needed. The same story with animation team- mostly very rude; and, before nightly show- they talk to audience the way I'd not talk to my cat (even in very bad mood). Once again, it is clear lack of supervision.Nightly entertainment: besides one show ("around the world" presented by professional artists from outside resort), the rest is below average.The pool: extremely small.The beach: I'd give it a 8.5! Wonderful! No waves, warm water, no seaweeds, no stones. why, then, 8.5 and not 10? Few reasons:1. There are jelly fish in the water. You can't see them. The towel hut has vinegar just in case you get stung by it.2. The beach does not have any single palapa, so the only shadows are from the trees which are plenty. However, because of trees there are mosquitos that bite during the date too.3. Too much vendors that selling only one thing: marijuana on the beach and there are so many of them!So, I think next time if we go to Jamaica, it won't be this resort for sure.

  • koolrunnins : Toronto, Canada
2nd Visit, Still not a 5 star

I visited Tropical Bay back in 2005 and thought I'd stay here again. Nice property with all the usual amenities. Negril beach is fantastic as usual. Food was good, service good, housekeeping, overall service was excellent. Front desk staff at check in was exceptional.If there was one annoyance I would have to say it would be the attitude and familiarity that the entertainment staff, particularly the men, exhibited when dealing with guests. I understand the effort to ensure guests are having a good time and making us feel at home and welcomed. But, the way they'll sit down and join you whether youre eating or at the beach or having a private conversation shows their lack of training and etiquette.As my title says, I wouldn't give this property a 5 star rating, more like 4. Simply because I've stayed at other 5 star properties in Jamaica, like the Hilton, Sandals Negril, Swept Away, Ritz Carlton before it became Hyatt, and Riu Tropical Bay is just not at their level.Having said that, it was less money so it provided good value. All in all I would stay here again.

  • Carol B : Newcastle-under-Lyme, United Kingdom
Lovely holiday

This hotel is extremely well run, very well maintained, lovely and clean and an excellent place to stay. The room we stayed in was 1311, this was situated in a quiet area, beach facing. It was on the 2nd floor ( there are no lifts) not a problem for most people. Our room decor was to my taste colonial dark wood which some may considered dated, however it was in excellent order and not at all tatty. The hotel grounds and beach were extremely well manicured by a team of very hard working gardeners. We didn't use the pool so can't comment, it looked lovely though. The food was excellent and varied although as others have commented the specialist restaurant booking system is a joke disliked by staff and guests, this mainly affects the steak restaurant. My advice is to arrive early take a drink in the bar and make sure the restaurant manager has seen you so that when the list is written your name is near the top. On the whole just turn up at the others and you will get a seat. The best thing about the hotel are the staff the waiters in the restaurants are lovely and there are far too many excellent ones to name. Tipping is nice but not essential, as most English tip at the end of the holiday no preferable service was given to the vast number of Canadian or American guests who tip as per their custom. I was most disappointed with the entertainment, the entertainment team worked hard but appeared to favour the American/ Canadians and were sarcastic to the English. When encouraging participation lady Candy and Easy were rude and obnoxious spinning the evening out by expecting applause over and over and over. In my opinion the hotel would do better to have more bands etc as the dancing became monotonous and bordered on overtly sexual at times. The exception to my criticism was the lion king performance which was amazing . I was surprised by how safe I felt in Jamaica, were were not pestered to buy and sellers who were only allowed at the waters edge. The sea was clear and warm and the sand very fine, perfect. There are trips available for example ricks cafe isn't too far. I would highly recommend this hotel.

  • Bill H : Factoryville, Pennsylvania
Great venue at the price offered.

Yes the buildings are old, but, very well maintained and charming. We experienced no issues with our room, nor anywhere else on the resort. The staff at the resort were all amazing. The food and drink were top notch.

  • houstondmd : Houston
My first all-inclusive experience

I REALLY enjoyed staying here. I think much of it had to do with it being 'all-inclusive'. My wife is a bit of a health-nut, so I was a little concerned the food wouldn't be up to par...but there were PLENTY of healthy food options. Fruits, salads, etc, were readily available at most hours of the day. My kids loved swiming up to the pool bar and ordering 'virgin' daqueris.(sp?) and going up to the LARGE buffet selections. Anyway, yes, on the pics the pink paint job on the outside may look a little shabby but everything else is great. LOL i just realized that somewhere within EVERY hotel review/section SOMEONE ALWAYS talks about a place smelling mildew-y. I did not experience that, but will say on the first night, the lady above us decided to walk around in her loud heels back and forth on the tile until we asked management to call... THE BEACH- I've been to many beaches... US, Carribean, Hawaii... ThIs beach was FANTASTIC. Like you are swimming in calm, clear, and warm lake water. This hotel is set in a nice, quiet area. The people are very nice and plenty of outside excursions to do if you please. I also remember some people seemed concerned about the overall safety of being in Jamaica.... I was with my wife and 2 little girls.. I'm not a fan of putting them in unsafe situations, and I will say I never felt like we were in danger.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

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  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.