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Riu Palace Tropical Bay

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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.

tripadvisor Traveler Reviews
  • chelseaetaylor : Toronto, Canada
Wonderful time

Luv negril more than my time in St Lucia , my and my hubby booked our stay January of this year and got a very good deal with expedia the only thing we booked separately was our private transfers and tours these were booked with TCJ Tours very friendly team you can trust them . The resort was perfect getaway for me but next time we will book in April these hurricanes can be a big let down . The beach is beautiful if it was hedo i would have made love there . The staff were very hip and had me singing to all the local songs at the bar , the nightly entertainment was great and we had allot of fun. The rooms were great i met other folks from Canada there i cant say we didnt buddy up and rock the city. Jamaica has it all cant wait to come back next year.

  • Ashley W :
Hotel Riu Palace Tropical Bay

Stayed 9/10/17-9/15/17. This is our 5th RIU resort and our first stay with a toddler. We choose to stay at RIU palaces because of the great service, food, and amenities. Though we had a good time I have to to say this was probably the worst RIU we have experienced. Pros: Staff-the majority of the staff were exceptional! They were friendly, and accommodating. Food: 4 specialty restaurants. Steakhouse, Italian, Japenase, and Krystal fusion. We had the steakhouse and Italian and were both phenomenal. The jerk shack for lunch was amazing The Negirl buffet was so so- but certainly food wasn't made with small children in mind. Cons: As mentioned in many other posts the resort is outdated. At one time it appeared this was a very nice resort but it is in need of some repairs. We had an oceanfront room, my only complaint is the two beds pushed together. If you got in the middle it separated and you fell through the cracks, and the sheets were full size not king so the bed had two separate sheets on it. Entertainment: This resort offers a "RIULAND" for kids. We never saw any activities take place, I inquired at the front desk where we needed to go, and we were told those take place at the resort down the street ( about a mile) and In no way would I walk that far with a 3 year old. I also asked one of the entertainment team members about child activities, she told me should would come get my daughter when they started, we never saw her. The kiddie pool was an absolute joke, no bigger than a hottub and often unclean. My 3 year old was definitely lacking for some entertainment and at times got bored. Nightly entertainment in the past RIU resorts had some sort of kid program at 8 and then the show at 9pm. The shows didn't start until 9:30pm which for a small child is very late, and there was no nightly program for kids. The shows were less than mediocre from other experiences we have had. Pools: Only 2 pools and they were often crowded, and appeared very dirty! At all other RIU palaces we have had people come take drink orders and bring drinks to your lounge chair. Never saw the first person ask, only someone to come pick up cups and they were usually rude about it. Beach: Granted hurricane Irma was making landfall during our trip, the water wasn't very clear and a lot of seaweed and trash had washed up on the beach, by our last day they had cleared most of the seaweed up. The Scuba Caribe had paddle boards, and boats, we were told that due to the seawood it was closed and to come back the next day they were open from 9-4:30. We came back shortly after 4pm when we saw someone else out there on the boat and we were told that their manager called and told them to close up early. Which I believe is a complete lie, but whatever, yet another thing my small child didn't get to enjoy at this resort. I liked the fact this was a smaller resort due to having a small child, but all in all I was more than disappointed when comparing this resort to other RIUs we have stayed at. Upon checking out I asked the gentleman about ensuring my points has been added to my RIU card, he was more than rude about it and told me I had already been checked out and made it a point to make it known that he was frustrated. I asked upon checkin and the lady told me the points would be added at checkout which is why I asked. I know RIU has opened several "Adults Only" resorts, I hope in the future they can cater more to families for their non Adult Only resorts.

  • Kristal T : Harrisburg
Hotel Riu Palace Tropical Bay

The best thing about this hotel is the staff. I stayed at this hotel from 8/30/17-96/17. First things first...the room. Be careful when you book your at ANY RIU. A "junior suite" is a room with a King bed or two doubles, a small sofa, table with two chairs and a balcony. If you want a "suite", this has a King bed or two doubles, a step down area with a small sofa, table and two chairs then a balcony. The pictures are poor and I thought a junior suite had the step down area which is what I purchased in Ochos Rios a few years back. At the RIU Tropical Bay, the junior suite is a small room without the step down area. Call to ensure you are getting what you want. They would not change my room without paying additional fees. The property is 17 years old and it shows! Needs complete updates throughout the property. The bathroom has an old step in tub/shower combo that is very high. The upholstery of the bed foundation was coming apart. The food is the same EVERY day. they did have a theme night...Mexican...but you get the same meals repeatedly. During lunch, if you are on the beach try the jerk chicken on the grill. The Chef's name is Jolly. He was the nicest guy in the resort. Drinks are very good. Bar staff is very friendly. Spa was very good too. The beach is gorgeous. Lots of people trying to sell things. The pool is small. Maybe during renovations they will expand the pool. Overall this hotel is a 3. If it weren't for the staff it would be a 2.

  • Arie634 : Marlborough, Massachusetts
Best vacation ever! We cannot wait to return!

Where do I begin? My wife and I recently went to the Hotel Riu Palace Tropical Bay for our honeymoon. We stayed from 8/26 - 9/1. We would have stayed forever if we could have! Please disregard any negative reviews you read. Certain reviews made us question our choice before leaving for the trip. We would have been so disappointing had we stayed anywhere else. This hotel is beyond wonderful. Between the incredible staff, breathtaking beach, perfect balcony views, great food and impeccable service, we could not have asked for more. Immediately upon arrival, we were congratulated on our honeymoon, given a complimentary rum drink and given our room information. We stayed in 3310. The room faced the ocean and there was a perfect break in the trees for us to view the sunrise and sunset along with the whole beach. When we entered the room, we were comforted by how cool it was. A/C worked great! The room was absolutely spotless and smelled very clean. Our mini fridge was stocked to the brim with red stripe beer, water, soda, etc... The staff also left us a bottle of champagne with a beautiful note congratulating us. It was so kind. We spent our week enjoying the buffet (so many choices), the restaurants (just get there in line at 6:30 or 7:30 - you'll be fine!), the stunning beach with PLENTY of chairs and shade, the pool bar (pool was clean - there was a little film on the water towards the end of the day, but people are covered in oil and sunblock - to be expected!), the local sites (cabs are safe and so easy to book - all prices given up front) and most importantly, the staff. They 100% made our trip. SHOUT OUT to Jermaine (you are an amazing human, never change), Samuel (thank you for all your kindness), Owen, Andre, Natherine, Kamal and Endera, just to name a few. Everyone was so kind, but the 7 of you made our stay perfect. You are all talented and exceptional at what you do. Thank you for everything. Tip these folks - they deserve it and appreciate it.All in all, it was a perfect stay and we are already planning our next trip there. I want to mention we are a gay married couple, and the staff made us feel so welcomed. We learned the true meaning of "one love". Thank you Riu Tropical Palace Tropical Bay, we cannot thank you all enough! Irie, mon!PS. I strongly recommend booking the private candlelit dinner on the beach. That was how we celebrated our last evening and it was amazing. Thank you to Owen for the impeccable service.

  • :

Before me and my husband hot married we stayed at several hotels in the area we liked. This was such a outstanding hotel, the dining was lovely. Didn't feel like a cattle market like some of the other Riu hotels. A very different feel. Good cocktails and a lovely beach.The suite had a strange smell we didn't like very much

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:

  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:

  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map

  • Riu Palace Tropical Bay

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.