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Riu Palace Tropical Bay

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  • Overview
  • Reviews
  • What's Included
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Our Opinion

The Riu Palace Tropical Bay offers great food in both the a la carte and buffet restaurants. The beach here is wonderful with lots of shade from the palm trees and clear calm waters. Staff are helpful and happy to serve, however there is no pool or beach service which you usually get with Riu Palace resorts. The pool areas are a little small and the gym could use some updating, but other than that this is still a great resort. An excellent choice in Negril, Jamaica for couples, singles and families.


Overview

Come and delight in luxury, comfort, impeccable service, all standards of the RIU Palace Hotels & Resorts chain in the renovated Riu Palace Tropical Bay Resort. Located on one of Jamaica's most beautiful beaches, almost all units have been expanded and 24-hour room service introduced as well as the addition of RIU's exquisite haute cuisine restaurant `Krystal'.

Location: Directly on the beach in Negril, 5 min from shopping and downtown, 1 hr drive from the airport.


tripadvisor Traveler Reviews
  • penrise : Boston, Massachusetts
Great for a family vacation - there is something for almost everyone, except at night...

On the whole, Riu is pretty great - nice facilities, however, the evening entertainment leaves much to be desired.The food is more than adequate and on the whole it was pretty good - though they could use a decent pastry chef. The specialty restaurants, however, were really not good. At the steakhouse, for example, the steak itself was fantastic, but nothing else on their menu was worth going back for a second time. Same with the Japanese sushi place. It just wasn't got. And the specialty restaurant menus were set, so you couldn't order what you really wanted - you got what they were giving, and, unfortunately, what they were giving was not just unremarkable, often it was downright awful - just bland - really they tried too hard and missed the mark.The evening entertainment was awful - and some of it even quite racist, as the dancers don "African" garb and do "jungle dances." And that's the only entertainment. One can just sit there and watch their mediocre dancing, or sit in another bar and listen to the music throbbing from the dance floor. The teenagers/20 something's of our groups missed a disco more than anything. They had no interest in the dance routines and ended up sitting and playing cards until they all went skinny dipping once the parents had gone to bed.The most uncomfortable part of this all-inclusive is the tipping. Everyone expects a tip. If you don't tip when you get a drink, for example (perhaps because you're in a bathing suit and don't have your wallet on you!), the next time you're at the bar you get bad-to-no service. You basically have to promise people that you'll take care of them at the end of your visit. It's uncomfortable, and given the amount one is spending to be at a Riu, all inclusive, frankly, they should take care of their staff better and tell the staff and guests that there's no tipping.

  • SeanST55 : Warwick, New York
Do not go here-run!!

My girlfriend & I got violently ill on the first night (Saturday) from the food, which was gross. We paid to "upgrade" our room which was a joke. The "King" bed was actually 2 twins pushed together, hard as a rock. We needed to check out on Sunday due to how ill we were. We found a new hotel and Cheap Caribbean was a great help with the process. Got us a room at Couples Swept Away, HOWEVER, RIU gave us a ridiculously hard time getting a refund. Mind you, we wanted a refund for the nights we were not going to stay there. We were literally sick to our stomachs and we had to make dozens of phone calls to corporate to no avail. We then were stuck there another night because we needed the refund to pay for the other hotel and the staff was so uncooperative. The next day they still gave us a hard time, and after hours of phone calls to dozens of people they finally "released" us. It was a nightmare. We saved for this trip and the hotel should be condemned. Food was inedible, gave us fever and severe stomach distress, the beds were ancient, drinks watered down and so on. But my biggest complaint is how they treated us, without any concern for our well being. I am still trying to file a formal complaint and I am still given the run around! By the way, Couples Swept Away was amazing!! Beautiful grounds, rooms, facilities and excellent food and drink. They treat you like royalty

  • indianaretiree : Schererville, Indiana
10th time at Riu Tropical Bay

Just returned from Riu,lovely vacation.Same wonderful staff-Jackie,Mario,Damien and many others.Beach has plenty of shade,water warm ,gentle, clear blue but this year the lounge chairs were in poor condition (broken,sagging) ,on busy days not enough for all visitors.I talked to the assistant manager about this but he did not seem to take me seriously.Attention Management-this is a BEACH resort,there should be plenty of lounges and in good condition.This Riu is on a lovely beach,food is great,rooms spacious,staff wonderful-just needs some attention to details to justify the price.

  • Dennis W : Saskatoon
Jamaica Mann Getaway!!

My wife, son and daughter-in-law went to Riu Palace Tropical Bay from January 31 to February 7, 2017. We went through Sunwing from Toronto. We landed at 3:00 p.m. a little late, our bus was there for us. It took three hours to get to our resort, between rush hour traffic and stopping at a roadside bar for a red stripe. Check in: We arrived at 6:00 p.m., the front desk was very quick and our room was ready. We also received a welcome drink "rum punch", very tasty.Room: Our first room was close to the highway and there was a sewer smell when we walked into the room. We stayed three nights in this room. We went to the front desk about the noise and smell and they were aware of that. They upgraded us to a junior suite in a quiet location at no charge.The safe in our second room did not work, maintenance was there within ten minutes to change the batteries. This was good. The toilets were a little tricky when flushing, ours backed up the morning we left. Maintenance again was there within 10 minutes to fix. Food: The main buffet was amazing, there was something for everyone. The food was delicious. The staff were very friendly. The young fellow (didn't get his name) making the omelettes in the morning was awesome. We went to two a la carte: the Steakhouse and Japanese. The Steakhouse was good and the Japanese was disappointing. It didn't meet our expectations. I read a lot of reviews that complained about no seating times for the a la carte's, there was not much of a wait at all. The jerk chicken on the beach was done up amazingly along with the vegetables and sausage.Beach: The beach was very nice and the water was like a bathtub. The fish came up and swam by us and they loved to have crumbs of bread. We like to beach walk. We went to the other RIU on the other end and had to go by the vendors. You would get hassled and it was annoying after awhile. There was always someone walking by selling "Cigars, Cigarettes" got a little annoying. Drinks: The drinks were good, a little watered down, but that wasn't a problem, Red Stripe was good.Entertainment: We did aerobics in the water which was a lot of fun. The entertainment at night seemed to be very good.We did an excursion with Scuba Caribe, had a great time. We did snorkeling, swam in the Pirates Caves, Rick's Cafe and Margaritaville. The crew took very good care of us.Overall, we had a great time. The Staff were very good, the grounds were kept very nice, beach was awesome but rooms could use an upgrade.

  • Bill G : Homer, Alaska
1st visit to Jamaica

This was our first time in Jamaica and our first stay at a Riu Palace resort. The most outstanding feature of this resort is the beautiful beach. We've been to many resorts in the Caribbean and this beach is gorgeous. The staff at the Riu are friendly and hard working. They provide lot's of fun activities and entertainment. We also enjoyed the casino and fitness center even though some of the equipment was in need of repair including the cooling system. There were a number of issues at this resort that brought down my rating. There weren't enough beach chairs to go around so if you wanted one for the day you had to get up by 6:30 am to claim one with your beach towel. Many of the available beach lounges were broken or saggy. It shouldn't be a big deal for a big resort like this to provide enough chairs for everyone so you don't have to play the musical chair game every day. One other issue that sounds trivial but was quite annoying. Our room was full of pesky mosquitos every night. Apparantly the maids leave the door open while cleaning and we had to spend time killing the little buggers every night and wear bug repellent to bed to keep from being eaten alive in our sleep. Have they not heard about the zika virus problem? Our room was quite dated looking and had a small bathtub/shower. The overall maintenance and upkeep of this resort was rather poor. The food here was average with the exception of the jerk chicken grill on the beach which was awesome. I got a case of the Montezuma's revenge from the salad bar which lasted almost a week. Obviously there are sanitary issues because I have an iron stomach and have never been sick like this after many trips to Mexico and the Caribbean. The resort does not provide any free excursions or airport shuttle service. We had to pay $100 in taxi fare from the airport. Overall, we had fun but will not return to this resort and can't recommend it to our friends.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner daily (with made-to-order food stations)
  • Continental breakfast at beach/pool restaurant
  • A la carte dining 
  • 24 hr snacks
  • Alcoholic & non-alcoholic drinks
  • Replenished in-room mini-bar & liquor dispensers
  • Lounge chairs & towel service by pool/beach
  • Introductory scuba lesson in pool
  • Sailing
  • Windsurfing
  • Snorkeling
  • Kayaking
  • Tennis
  • Volleyball
  • Ping-pong
  • Use of fitness centre
  • Sauna/jacuzzi
  • Nightly entertainment
  • Admission to the Disco, drinks until 2am
  • 416 rooms
  • Restaurants including buffet & made-to-order food stations
  • A la carte restaurants: Steakhouse, Japanese, Italian and new haute cuisine restaurant 'Krystal'
  • 4 Bars including a Swim-up bar
  • Disco
  • 2 Pools
  • Children's pool
  • Jacuzzi
  • Tennis courts (lit - fee)
  • Fitness centre
  • PADI scuba diving centre  
  • Gift shop
  • Currency exchange
  • Free Wireless internet
  • Car rental
  • Spa w/sauna
  • Beauty salon & massage services (fee)
  • Medical services (fee)
  • Laundry services (fee)
  • Horseback riding nearby
  • Golf nearby

Junior Suite includes:


  • King bed or 2 double beds with pillow-top mattress
  • Air-conditioning
  • Ceiling fan
  • Satellite flat screen TV
  • Wireless internet
  • Phone 
  • 24 hr room service
  • Turndown service
  • Mini-bar
  • Liquor dispensers
  • In-room safe
  • Full bathroom 
  • Hairdryer
  • Lounge area with sofa or sofa bed
  • Balcony or terrace
  • Max occupancy 3 adults or 2 adults & 2 kids

Suites include:


  • Same as above with, sunken lounge area with sofa or sofa bed
  • Bathroom with hydromassage bathtub and shower cabin

Kids Deals - Two kids 2-12 pay special all-inclusive rate. Pay air & transfers only.

For the Kids - Kids 4-12 can enjoy the entertainment program for children and kids play area and pool. Babysitting services upon availability (fee).

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Wedding Bonus - Book Early & Save 10% on all wedding packages with bookings made 90 days prior to arrival.

Resort Location Map


  • Riu Palace Tropical Bay
    Negril,Jamaica

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Palace Tropical Bay
Norman Manley Blvd Bloody Bay Beach, Negril Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.