Sunset at the Palms
- What's Included
- All Inclusive Features
This is by far my tuffest review I have written. First and most important, the staff people are the greatest. We encountered a few problems, from many insect bites to access street noise. They moved us and sprayed the room and gave us bed netting. Remember your not on the ocean your in the jungle so you don't get the wind needed th blow away the bugs. Based on other resorts we stayed at this on is run down needs new decks around the pool and a few other things done. But its a great place to unwind, they really take great care of the beach, one of the best beaches anywhere. Food ,drinks are very good and you don't have to wait a long time for them. The Palms is very well managed, from the time you arrive to the time you leave you feel welcome by everyone . Any questions ask away. Summery, pretty nice place, staff,food,drinks,beach, 5 star+ . But other factors droped my rating to 4stars.
We were SO looking forward to our eight trip to SATP on 15 March - we fell in love with this place and its staff on our first visit, only having missed a year for a trip to Grenada. As we live in the UK, it's a ten hour flight to get to MoBay, and then the one and a half hour road journey... So we always come for at least 11 nights.Anyway, about ten days ago we got an email from Virgin Holidays advising that our flight back to Gatwick had been cancelled - but no worries, we could go back via New York into Heathrow (we live four miles from Gatwick); no mention of compensation, nothing about paying for our US visas (which we need even for transiting the USA), nothing about getting us back from Heathrow to Gatwick - so we cancelled.I'm so sorry, all you people at SATP - we were so looking forward to seeing you all again, but don't worry, we're working on a solution for next year WITHOUT using Virgin Holidays, who didn't give a damn even though we've been travelling with them for 13 years.And to all you who go there - I'm so jealous!!
January 23rd marked my 20th vacation to Jamaica since 2002, and my 5th vacation to this all-inclusive resort. In the past, I had spread my vacations throughout the island at the whim of my children, including the Sunset Beach property in Montego Bay and the Sunset Jamaica Grande Ocho Rios, both of which have been recently bought out by other large corporations, leaving Sunset at the Palms the sole resort under the original Sunset banner with the original owners.After almost a 5-year absence, with my children now fully grown, it was refreshing to return to this still cleverly hidden and very relaxing jewel on the west end of the island. I'll keep this review short, as clearly by the recent excellent reviews posted here (ignore the rare critics, as clearly, these people are totally un-pleaseable), the ambiance, excellent food, and wonderful staff have been retained and made my recent trip another wonderful memory. As always, I wished I could have stayed longer.A few nice new touches I noticed since my last trip in 2012: - a couple of sets of slippers and housecoats on the bed at check-in, - a room bar fridge with beer and pop re-stocked daily (a surprise local Ting might be a nice touch each day), - new, very quiet air conditioning units with a much-simplified remote control, - a welcome new no-smoking policy (Jamaica-wide apparently) on the resort and beach grounds, yet with dedicated smoking areas for those who require it, - a beach flag service, with beverages delivered right to your chair from the beach bar. I never used it as I prefer to get up for a stretch and a walk along the sand, - and a first time ever apparently, a wonderful candle-lit multi-course dinner for returning guests right down on the beach. My sincere thanks to all involved who prepared and served that most memorable experience. (just remember bug spray for your legs, should you have a sensitivity to rare evening bites).If there was any room for improvement at the resort this time around, it might be the Wi-Fi service in the Lobby, but I understand they are working on that.In closing, I would like to give my thanks to the many (and some long-time) staff at the resort.Check-in: I really missed the beaming friendliness of Kenroy at check-in, but am happy to report that his replacement (forgot to take his name) is filling his shoes quite nicely.Consierge: Lolita, my dear, always a pleasure to search out your knowledge of the island.Gifford: with the voice of Morgan Freeman, a true gentleman in charge of the restaurant serving staff.Cornelius and Craig: two of the most entertaining, and hardest working servers at both the a-la-carte and buffet, each with their own unique set of humourous talents.Kenroy: one of many publicly-under-appreciated long-term chefs hidden in the kitchen whose amazing creations come to life in the buffet and a-la-carte each evening.Opal: recently promoted to the kitchen, I really missed your very unique laugh at the beach grill this visit.Allanah: another beautiful face to see again,Beach Bar: Kerry, whose smile could melt a Canadian ice-berg,Pool Bar: Renard, a funny guy with a thousand different voices,Beach: I really missed Randy, one of the hardest working Life-Guards at the beach who always had a beach chair at my favourite spot each morning during past visits. Jamie is now filling his shoes quite nicely.Photographer: Everton whose passion with his craft was clearly evident as he shared his knowledge with me one afternoon to enhance my own photographic pursuits.Groundskeeper: Patroy, one of the many hard-working groundskeepers, who took the time for a greeting each morning on the walk to the beach.And finally, Sharon, the property manager. Always a pleasure to see you again. All the best in your pursuits (wink, wink).I apologize if I have forgotten anyone else. Feel free to throw me to the sharks upon my return visit,sincerely,The One-Legged Man from Canada.
We booked our weeklong trip 5 months in advance only to show up and find we did not have a room. They said some mumbo jumbo about the computer, that is right, blame it on the computer. So they shipped us off to Couples Swept Away, which is really nice, but if we wanted to go there, we would have booked there. Of course, when we show up the room was right next to the Lobby/Road, pretty much the worst room you can be placed in. Gee, thanks for that, so we upgraded to a nice room, SATP would not pay for it, oh well. We were not the only ones that this happened too. When we were waiting to get on the shuttle to SATP there were five other couples that had the same thing happen. However, they did offer us four free days if we booked seven with the hotel within a year. I really doubt we will be back, kind of left a bad taste. There were no phones as well, but they were digging ditches all day long for the new system, kango hammers going until 7:30pm.It’s a pretty cool place, the cabins (use to be called Negril Cabins) are rustic, in the midst of all sorts of plant life with birds/frogs going crazy. Very cool!It’s clear that the other bigger resorts that the Sunset group manages gets all the goods. If you look around you will see that the place is in need of a lot of tlc. It’s the little things, but they add up, but if you can look beyond those, which we did, it’s fine.Bee careful of the Bee tree at the beach, my GF got stung as well as many others, not fun.If we didn’t get pushed to couples, I would give it a 3.75, couples a 4.25, two different vibes.Did we let it ruin our vacation, heck no we had a great time.
Good afternoon,We visited your resort late January and we had a wonderful vacation. The food, the personalized service, the beach and the accommodation were phenomenal.As non-smokers, we also greatly appreciated your tolerance zero policy toward smokers. The designated areas for smoking at the beach and at the back of the pool area are perfectly located. And we saw firsthand that staff, politely but firmly, were making sure that everyone follows rules. We command your team for the outstanding customer service . It takes very good management to make a place successful and the SATP is very well managed. Cheers again to everyone and hopefully, we’ll see you next winter.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, and dinner daily
- Unlimited international alcoholic and non-alcoholic beverages
- Afternoon tea
- Paddle boats
- Sunfish sailing
- Daytime tennis
- Table tennis
- Volleyball (beach)
- Nightly entertainment
- 65 rooms
- 1 Buffet (Caribbean, International, Jamaican)
- 1 a la carte restaurant (Asian, International, reservations required)
- 1 BBQ/Grill
- 3 bars, including: Beach bar, Swim-up bar
- 1 pool
- Beach huts
- Fitness Centre
- Tennis court
- Water sports centre
- Gift shop
- Internet access
- Outdoor whirlpool(s)
Treetop deluxe, garden view with balcony includes:
- 1 king-size bed
- 1 bathroom with shower only
- Robes & slippers
- Air conditioning and ceiling fan
- Satellite television
- Coffee maker
- In-room safe
- Mini fridge, stocked daily with water, soft drinks and local beer
- Iron and ironing board
- Occupancy: 2 adults
One bedroom suite, garden view with terrace includes same as above, with:
- 1 king-size bed or 1 queen-size sofabed
- 1 full bathroom
- Sunken living room area
- Occupancy: 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Weddings - Wedding package is available. Please inquire for details.
Resort Location Map
Sunset at the PalmsNegril,Jamaica
- Hotel Contacts
- Extra Info
Norman Manley Blvd, Negril Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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