Sunset at the Palms
- What's Included
- All Inclusive Features
I loved this place! It was paradise. You stay in your own treehouse with lush palms and other tropical plants all around. It is a small resort for those who don't want to feel like they are just a number in a giant vacation factory. The staff will get to know you by name, and they are incredibly responsive and friendly. The food was great -- mostly a buffet style setting, but you can also book into the Lotus Room which is more upscale, and you get treated to one "Chef's Table" which is really fun. The pool is small but you won't be fighting for a deck chair, and the hot tub is great. The beach is fantastic -- a short walk across a road but everything you need is there, including a grill and a bar. Highlights included Dave at the piano bar (sing along!) and being able to use hobie cats on the beach (included!). The snorkeling is fantastic, and you can add on tours or hire a local taxi driver/tour guide to take you around. Don't miss the nearby Ivan's for a romantic dinner by the sea.
Must be our fifth or sixth stay at Sunset at the Palms.(SATP). We keep returning for a simple reason:this property gives us the best return on investment for our winter vacation need. We (ourselves and our travel agent) have looked at other properties in Jamaica. None offer the boutique service at this price point. Even if we were to pay Sandals or Couples prices, we wouldn't get the value for our money offered by SATP.Enough about the reason why we chose this resort. In practical terms, this property is best suited for individuals who are looking for intimate settings, good accommodations and good food and don't need a babysitter for entertainment. Unlike bigger resorts, SATP doesn't employ activity coordinators to facilitate water sports, playing volleyball, bingo, etc..The "laissé faire" approach is very much appreciated.The resort has a main buffet-style restaurant. The food has actually improved over the years. There's a beach bar and grill which serves excellent short-order delicacies. It also has two other facilities where reservations are needed. Return guests also are invited to a private dinner. Again the food is very good. Our only recommendation would be for the menu at the Lotus Leaf restaurant to be updated. I believe the menu--main courses-- hasn't changed in at least three years. The drinks, wine and beer are adequate. Premium wines are available at a premium price. Would be nice if they could also have premium beers (instead of the so-so domestic Red Stripe) available at a cost. The pool area is good...even if we rarely spent time there. We were there primarily for the beach. The SATP is great. It has many shaded areas and parasols. This year they've added a much-welcomed service where wait staff bring you drinks to your beach loungers. Like in past years, we really appreciated the attentive support give by staff, lead by manager extraordinaire and our wonderful server/friend, Cornelius, just to name a few.It's because of the wonderful staff that we plan on returning for years to come.
We stayed at the Sunset at the Palms (STP) resort in Negril from 1/6/2017 to 1/12/17. It's was amazing and very different from our experiences staying at the "Big Resorts". This adults only resort offers its guests unique rooms that have both an open feeling but extremely private. The beauty of the resort is unparalleled and the staff is fantastic! I have to admit it did take a little time to down shift into the speed of this resort. We were getting married on this trip and Colleen was our wedding planner and one of the sweetest and most accomedating people we meet. She took all the stress out of the planning. We had our choice of a beach wedding or a garden setting on site. We elected the Beach option and Bloody Bay is just amazing! We had read several reviews about this beach and people hassling you to buy souvenirs or recreational pharmasuiticals. Yes you can find it all if that is what you want but if you just are polite they will leave you alone. This beach is the northern section of the Seven Mile Beach. The water is perfect and inviting. We enjoyed the free water sport activities as well as the beach grill. They had some amazing fish tacos and fantastic jerk chicken. The food was great on the buffet and we did try both the Lotis and Chefs table for the more elevated dining experiences. Again if you like this hustle and bustle of the Big Resorts this is not for you. If you want to go and disconnect with the world and let time stand still in one of the most beautiful and relaxing places I have been to this is your spot. My best man said it perfect!"Sunset at the Palms is a slow burn!"Cannot wait to return for our anniversary!Sam Smith
Before my review, I would like you to know staying here is an amazing-relaxing vacation made possible by the people who take care of your everyday needs. I made friends with multiple bartenders, cooks and staff, I hope on your visit you get to meet these people. Nepaul, was our bartender on most the late nights, he always had my drink waiting for me and would answer any questions I had about the island or the resort, he above all else made sure our trip was Fun. My girlfriend loved talking with Nepaul about our children and his little daughter. Kerry, her smile and mojitos pretty much cured my hangover every day. Alex served us drinks at the piano bar and made sure my girlfriend had fun. Cornelius was a great server, suggesting new drinks and always seating us in a remote table. Damien, was cooking on the beach, he liked my ideas on what to add with my daily nachos, burgers and fruit salads. Finally, Renaldo and Mr. B, these two bartenders made sure that my girlfriend was happy and taken care of while I was sick for a night. Nepaul, Kerry, Alex, Cornelius, Damien, Renaldo and Mr. B If you’re reading this please let me thank you for your time and service, you’re all friendly, accommodating and attentive. We never had to wait for anything and you were always engaging in conversations, thank you! it’s a small resort meaning you get to the staff (which is nice) as well as the guests, which can be a bother if they always want to join you for your romantic get way, my girlfriend and I are very social and that may be our down fall. Almost like living in a small town, everyone knows your name. Tips: -sea food night on the buffet is Saturday.-bring zip lock bags for your lunch meat, cheese and rolls from the lunch buffet and pack them on your excursions. - late night snacks are burger, take things from the buffet to you room fridge if you want anything else.- on the beach to the right is the “office of nature” please go buy a $20-$30 lobster, it takes 20mins to cook everything, but it’s worth the wait.-bring plenty of dollar bills, no one ever ask or expects a tip but I can think of a lot of other stupid ways to spend $100 over 7 days and to give is better to receive, please give. Plus it also helps them give you the “VIP” treatment, I felt like everyone knew our names by the second night.-bring bug spray for sunset on the beach, no other times were the bugs bad until 15mins before sunset-get a room close to the pool, it may be noisy but it’s great bringing breakfast and coffee back up to the room porch-go to the martini every night you can, the piano is charming and fun.
We just returned from our week at Sunset at the Palms and I hate to put a dim light on this property but it wasn't exactly what everyone else talks about.Everything upon arrival at the airport went extremely well and we were so excited for our arrival. Mind you this was our 4th trip to Jamaica! We continue to return because we love the island and the people!Upon arrival at the resort we were put off for registration due to a wedding party that was checking in at the same time. We understood this and it was not a problem at all. When it was our time to register we were brought to the desk handed 2 room keys, and a lock and that was about it! I had asked months prior to NOT be located near the road and find out we were right next to the road in the 600's. We returned to the desk and were moved to another room which was fine but the comment to the bell staff was don't move their luggage yet they might not like this room either!Our room was clean but they don't tell you there are no dressers to put your clothes in. The overhead fan was very noisy and hard to use at night. Our private balcony was right next to the neighbors and it was hard to use since the neighbors always made it a point if they were out there they loudly returned to their room. We spend the entire day 8-4:00 at the beach only to return to our room and the maid showing up at 5:45 p.m. to clean. We went to the front desk and ask them to have our room done while we were out during the day and then we just decided to have the maid a couple of times mainly just asked for more towels.Speaking of towels please be informed (unlike we were) to return your beach towels at the end of your day and PICK UP CLEAN ONES. We were not informed of this and returned our used towels only to try to get new ones the next day. The Lifeguard was cleaning the pool and the clean towels were locked up and we asked for clean ones only to be told that we should have got them yesterday. If we were at the beach to get towels there since the pool only has a limited supply. Again, we were not told of this at check in.The orientation for new guests was even a bigger JOKE. We went at 9:30 a.m. only to find out the person just mumbled and repeated what was written on the daily board!!!The Chef's Showcase was done in the dining area due to the high winds which is not under anyone's control. We could not hear anything they were saying and was not impressed by the meal at all.Our phone in our room never did work the entire time we stayed glad we did not have to use it all. We asked for extra water for our room and were told to call the desk and they will restock!!!! Well that didn't work out so well since our phone did not work.The hot water in your room is limited and if you want to enjoy the lovely shower you have to do it quickly there are no long showers.Again, no information the food at the beach according to the reviews is fantastic!! I'm not sure where these people dine at but if you want to wait 20 minutes for nachos then OK. The drinks at the beach bar again you felt like you were imposing asking. This resort is to be a NON TIPPING ALL INCLUSIVE well our experience is we saw everyone tipping to get service. If you want a chair at the beach tip the lifeguard! The red flags for drinks at the beach is a great idea if you TIP her she will come on a regular basis for drinks. If you DO NOT TIP good luck!If you want the best meal go next door on the beach to Office of Nature and get a fresh lobster they will bring it out of the water cook it for you and can enjoy a COLD Red Stripe with it. This was truly my best meal during the trip. The lobster costs anywhere from $20-$50 depending on size and beers were $4 a COLD bottle.The manager did ask us as we were waiting to leave how our stay was when we told her it was OK she really didn't want to hear why. The front desk was the same way when we were leaving ..... by the time our shuttle showed up for the airport grabbed my own luggage and headed to the van.Again, we have come to Jamaica several times and this is why we keep returning because of the people. Sunset at the Palms is a nice property but don't let this resort paint your picture of Jamaica there are so many other places that will treat you so much better and actually be happy you are there. We are in the travel business and do recognize good service and believe me we do not require much of anything. We just want a clean room, friendly staff and some good food.All inclusive with EVERYTHING included should mean just that. I believe in gratuities if someone goes above and beyond for you again, since I have been in the service and travel industry for many years. I felt at this resort NO TIPS NO SERVICE. I read trip advisor prior to picking my location on many occasions if it is for personal or business travel. I know some reviews are harsh so I take the good with the bad. I just wish some of the other reviewers were a bit more honest and I would have been a little more prepared for some of the situations that are very apparent at this resort.A good place if you just want to go and be forgotten about.....
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, and dinner daily
- Unlimited international alcoholic and non-alcoholic beverages
- Afternoon tea
- Paddle boats
- Sunfish sailing
- Daytime tennis
- Table tennis
- Volleyball (beach)
- Nightly entertainment
- 65 rooms
- 1 Buffet (Caribbean, International, Jamaican)
- 1 a la carte restaurant (Asian, International, reservations required)
- 1 BBQ/Grill
- 3 bars, including: Beach bar, Swim-up bar
- 1 pool
- Beach huts
- Fitness Centre
- Tennis court
- Water sports centre
- Gift shop
- Internet access
- Outdoor whirlpool(s)
Treetop deluxe, garden view with balcony includes:
- 1 king-size bed
- 1 bathroom with shower only
- Robes & slippers
- Air conditioning and ceiling fan
- Satellite television
- Coffee maker
- In-room safe
- Mini fridge, stocked daily with water, soft drinks and local beer
- Iron and ironing board
- Occupancy: 2 adults
One bedroom suite, garden view with terrace includes same as above, with:
- 1 king-size bed or 1 queen-size sofabed
- 1 full bathroom
- Sunken living room area
- Occupancy: 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Weddings - Wedding package is available. Please inquire for details.
Resort Location Map
Sunset at the PalmsNegril,Jamaica
- Hotel Contacts
- Extra Info
Norman Manley Blvd, Negril Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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