Sunset at the Palms
- What's Included
- All Inclusive Features
The Sunset at the Palms is an oasis of quiet set amidst tropical gardens of palm trees and exotic plants, you wake to the sound of birds and sleep to the sound of crickets and tree frogs. the best thing beyond the tranquility is the staff.. I have never stayed anywhere where every one was so friendly (and not fake about it) and willing to help out whatever your need, and regardless of their role.. from the gardeners, to the wait staff, to the life guards, to the security guards... they all help out.. (for example getting a sunbed in the morning at the beach, whoever see you walk on the beach will get the chair and carry it to your desired location.. we had all of the above people do that for us, and they will all get you a drink if you need it, and the wait staff are busy.The buffet changes each day from Mediterranean, to barbecue, to Jamaican etc, and at breakfast, there is always something local to sample beyond the staples like eggs and bacon.. the staff get to know you and your needs (for example in the coffee bar or martini bar) and ensure you always get what you want. if you walk down the beach, you can see the other resorts (couples, Riu, Royalton etc) and they are all vast complexes with multiple floors,, the cabins at the sunset have only two rooms separated by a landing, and are all angled to not look over a neighbors, so privacy is guaranteed you feel like you are in your own space.. it is also a lot smaller than the others in terms of rooms, so much more personalized.It rained nearly everyday, but the beach umbrellas kept that off, so you can sit through the rain and wait for it to pass.. or pop to the beach grill for jerk chicken.. or my favorite... french fries with jerk sauce and cheese.... have the nachos for an afternoon snack !
This is a beautiful resort with an amazing staff. I have rated it four stars because there are no doors to the bathrooms! Also, some of the tree houses have no glass on the windows, only shutters that do not keep the humidity or heat out. It is a beautiful place and the food was great compared to the other places I've stayed previously in Jamaica. If your wanting to party this is NOT the place for you. It's also a long ways from excursion locations. The dining is very elegant. The food was covered well and fresh. I hope this helps.
We had a great 5 night stay at this resort. Even though we didn't have much sunshine, we couldn't have asked for a better vacation. We have visited Cancun and Playa del Carmen several times, but we enjoyed Jamaica much more. Everyone here seemed so genuinely nice.Upon arriving at the Montego Bay Airport, we were greeted by Kimberly (who was great!) with our complimentary Club Mobay service. This is a great touch by SATP. Being able to skip all the lines is the best, and we'd recommend purchasing this service for your departure as well... Well worth $30 per person. You should be aware that the drive to Negril is a little over an hour. We were not looking forward to this, but it turned out to be awesome. We booked private round trip transportation with Joe Cool, and we'd highly recommend. Our drivers... Roger on the way there, O'Neil coming back... Were the best. They're both very informative and charismatic, and will give you a crash course on the history, food, and lingo of the island, and they're happy to answer any questions you have.Upon arriving at the resort, Carla checked us in at the front desk... She was very friendly and welcoming, as was Marlando, who took us to our room. The grounds are a tropical paradise, which are very well cared for by Lynnford, the gardener who is just about the friendliest guy you could ever meet. He put together a bouquet for our room on the fly, and it was a pleasure speaking with him every day. The size of the resort is perfect for what we were looking for, relaxing and secluded but still with all the perks of an all-inclusive. We enjoyed just walking the grounds or chilling out on the daybed on the balcony... Make sure to find Betsy the goat too!Our room was perfect! Comfortable bed, nice bathroom, TV with a good amount of channels, and a mini fridge with Red Stripe and other beverages. We requested a room away from the road to avoid some of the noise, and the staff accommodated this. Housekeeping was great as well. Make sure to thank those ladies for all the great work they do. It was our anniversary during our stay, and they put a banner on our door and left a bottle of champagne for our arrival. One thing I'll mention in case any other reviewers complain is that there were some power outages during a couple days of our stay. From what I understand, this is not a normal occurrence and was no fault of the resort... However, the staff handled the situation very well so there was really nothing to complain about.We go on tropical vacations for the beach, and we didn't even get in the pool once. It did look nice with the swim up bar though. We spent everyday down at the beach, and the short walk over did not bother us at all. We'd say to not let this affect your decision. The beach is perfect, very calm water, nice umbrellas to lay under. We didn't get a lot of sun but knew this was a possibility during rainy season. Still had a great time down there and got in the water everyday, as it was still nice and warm. There's a beach grill, and that's where we got lunch everyday. Our favorites were the nachos, bacon cheeseburger, jerk chicken, and snapper. Shout out to Tevin... Really cool guy. Of course we got plenty of delicious drinks at the bar down there. Delroy's title says "Trainee," but he seems to have everything figured out, and did a great job of bringing us drinks while we lounged under our umbrella... Very nice guy. Also, the lifeguards are a great help, ready to set up your beach chairs for you as soon as you arrive. Vendors passing by are mellow, not too pushy at all. Some even came by and played some great reggae for everyone.As for the restaurants, we really enjoyed all of them. Probably the best food we've had at an all inclusive. Make sure to make reservations for the Lotus Leaf and Chef's Showcase, both were great. The buffet has a good variety every night, and we never got bored with the selection. Our favorite nights were seafood and barbecue. This is where we had breakfast every morning too. Very good every day. Make sure to hit up the omelette bar! Coffee bar was very good as well. They offer snacks to order over there in the afternoons as well. Only went there once, but they whipped us up a tasty chicken wrap. They offer midnight snacks over there too, but we never utilized that.The nighttime entertainment at the bars was great... The piano guy in the martini bar and various reggae bands at the poolside bar. Turned us into reggae fans. You won't be disappointed. We spent most of our evenings at the poolside bar. Esroy was our normal bartender, and he's just the best. Awesome guy. Alex is really great too. He helped us out at the beach bar too. Ask him to make you an "Iceberg." One of my new favorite beach drinks. There was a large wedding party there one night, and he handled it like a pro.A few last things to wrap up. There is WiFi at the resort, but it didn't really work too well. It wasn't really a bad thing to unplug from everything for a few days though. We used the gym every morning, and the equipment was nice. A couple of machines were out of order but no big deal. MAKE SURE to bring insect spray to protect against the mosquitoes. We stayed 5 nights and used almost a whole bottle between the two of us. The resort sprays twice a day to help with this. It's a bit loud in the morning and will stink up your room a bit, but if you go somewhere outside of the spraying area, we think you'll see that it's a minor inconvenience. Another great staff member is Loleta, the concierge. You'll find that she's very friendly and helpful as soon as you begin email correspondence with her prior to your trip.Overall, you'll find that the staff is top notch... The nicest we've encountered. With the ones I mentioned above going above and beyond. The ONLY bad experience we had was one night before bed. The resort puts two bottles of water in your fridge every day. We would normally use these throughout the day, so I'd need to ask for a couple more to have throughout the night and when we woke up. This was never a problem. We'd ask at the coffee bar, and if they didn't have any there, would get some up by the buffet seating area. One night they didn't have any there, so a female employee even went and searched in the back to find us some. However, on one of our last nights there I went to ask 3 male employees at the buffet seating area. They blew me off in the most dismissive way possible... Told me to check back at 6am. I wish I would've seen their name tags, but I just wanted to get out of there after the experience. I just went over to the pool bar, and Esroy was happy to give me a couple of waters in plastic cups to take back to our room. This was only a small problem in the grand scheme of things and not nearly enough to ruin a perfect vacation. Thanks to everyone there and keep up the great work!
My husband & I spent a week at the resort in early May which we booked through Interval. First let me say the resort is absolutely beautiful but what makes it fantastic is the staff! They have a way of making you feel special & that this is your home away from home. The resort is across the street from it's own private beach. They have a staff member to log you on & off the property & another to hold traffic so you can cross. The units are more like tree houses within a lush, tropical paradise. Some units have glass in the windows others only screens. Request one with glass windows if possible. The air conditioning works well even with the screens but you do need the glass to block out nature's symphony...aka.. tree frogs. Be sure to bring plenty of bug spray! They spray twice daily but it's not enough. My husband joked that everyone at the resort was wearing the same cologne...EAU DE OFF! This is an all adult property so no "marco polo" at the pool just total R & R! There are plenty of free water amenities & plenty of excursion options to see the sites, defy gravity or experience any other kind of adventure you're looking for. However it was always nice to return to this paradise. The food is over the top with so may options & everything is delicious! Be sure to make dinner reservations ahead of time for lotus leaf & chef's table. We made our dinner reservations before we arrived & had no trouble eating when & where we wanted. We do wish there was food available at the pool bar during the day.We met so many nice people during our stay. The resort's capacity is around 170 so you get to know the other guests quite well. Our group, which grew larger as the week progressed, would gather each night in the martini bar sitting around Paul, the piano man, enjoying his talents & singing along. The piano bar itself had maybe 6 stools but we kept adding more each night so by our final night we were 2 deep, around 20!This resort could be fantastic with a few upgrades! The liquor options are lacking & the rum was sickening sweet so that part of the all inclusive was disappointing for me. The pool towels are dingy & thin but they hand them out like they're gold. Next time I'll bring my own. There is a no smoking policy except in the designated area which was great for us non-smokers. However the smoking area was more of a daily/nightly pot party & the cloud always made it's way to the pool area like it or not...but it's Jamaica. We were at the back of the resort so our maid service came late in the day usually after we returned from the day's activities. Beware of the bed platform! It's dark wood like the floor & it blends too well. We both banged our shins on more than one occasion. We had to pull the bed cover over it so it stood out. Other than Paul the nightly entertainment was average. He should be scheduled longer! The last night of our vacation the manager allowed him to play an extra hour which was nice. (We then found a guest who could play piano & with the help of Ipads we had our own singalong!)If you are looking for an option to those oversized, loud resorts, this is it! A romantic retreat in paradise..... we will be back!
I was a bit worried when I found out the hotel was not on the beach but rather across the street from it. I was pleasantly surprised when I arrived at the resort. It turned out to be a beautiful oasis in a jungle-like setting. The accommodations were superb (our own treehouse!). The grounds were meticulously groomed with lots of trees, plants, flowers etc. The resort is small and very quaint and I enjoyed the peacefulness. A crossing guard is there at all times to help you cross the street to get to the beach. Once there, there are lots of lounge chairs, a bar, and a grill where you can get jerk chicken, tacos etc. The staff at the beach even provides you with flags to plant in the sand when you need a refill on your drink!We enjoyed the various activities such as cooking demonstration on the beach and visited the spa where I had the best massage ever!I would not hesitate to go back or suggest this resort to my friends and family .
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch, and dinner daily
- Unlimited international alcoholic and non-alcoholic beverages
- Afternoon tea
- Paddle boats
- Sunfish sailing
- Daytime tennis
- Table tennis
- Volleyball (beach)
- Nightly entertainment
- 65 rooms
- 1 Buffet (Caribbean, International, Jamaican)
- 1 a la carte restaurant (Asian, International, reservations required)
- 1 BBQ/Grill
- 3 bars, including: Beach bar, Swim-up bar
- 1 pool
- Beach huts
- Fitness Centre
- Tennis court
- Water sports centre
- Gift shop
- Internet access
- Outdoor whirlpool(s)
Treetop deluxe, garden view with balcony includes:
- 1 king-size bed
- 1 bathroom with shower only
- Robes & slippers
- Air conditioning and ceiling fan
- Satellite television
- Coffee maker
- In-room safe
- Mini fridge, stocked daily with water, soft drinks and local beer
- Iron and ironing board
- Occupancy: 2 adults
One bedroom suite, garden view with terrace includes same as above, with:
- 1 king-size bed or 1 queen-size sofabed
- 1 full bathroom
- Sunken living room area
- Occupancy: 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Weddings - Wedding package is available. Please inquire for details.
Resort Location Map
Sunset at the PalmsNegril,Jamaica
- Hotel Contacts
- Extra Info
Norman Manley Blvd, Negril Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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