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Moon Palace Jamaica Grande

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Overview

Stay in 'Grande' style in Ocho Rios at this all-inclusive offering luxurious accommodations, fine dining, delicious snacks, top-shelf drinks, 24-hour room service and free wireless Internet. Moon Palace Jamaica Grande offers a great location from which to explore the area - Dunns River Falls, Dolphin Cove, Fern Gully and the Green Grotto Caves are only a short drive away. You'll never be bored here -� the extensive facilities and activities include an expansive pool area, tennis, watersports and two nearby golf courses. This resort is only a short walk to Ocho Rios, where you will find a straw market, great duty-free shopping, a variety of restaurants and hopping nightclubs.


Location: Directly on Mallards Beach in Ocho Rios, 90 minutes from the airport.

tripadvisor Traveler Reviews
  • Marlene M : Kingston, Jamaica
Satisfied

The new owners/operators have done a wonderful refurbishing job. The food is absolutely great.....the themed restaurants are wonderful. Staff is kind and polite....overall service is great. Since it was a business stay, did not get to sample the other services. Had a good stay.

  • doreeng269 :
Great place to relax!

We went as a family with parents and 6 adult children. The resort itself was very nice. No one bothered you at the beach. Staff were helpful. Wifi was good (even at the beach). Food was exceptional. Every restaurant we tried was unique and excellent tasting. The beds were the most comfortable ever!! Housekeeping in hallways could use some help but only because they used brooms to clean the carpet. Ocho Rios itself was not a nice place to venture into. Very dirty. We stayed in the resort the whole time for the most part.

  • phoenixxx2014 :
Overall good but customer service needs more improvements

I visited moon palace Jamaica grande for a week with a group of 15 people. We all love the spa and the activities offer at this resort and the food overall is good, but it does not have as much variety compared to hard rock Cancun. In terms of service it's a hit or a miss for us. The good: a shout out to those who work at pier 8. It's the best restaurant of all those offer at the resort and also have the best service. Dwayne, Kevin, chef Michael and captain Bradley are all great. The lady that greeted us was good too. She impressed me when she remembered my son's allergy and his name. Sorry I forgot your name. Also a thank you to whoever was kind enough to give me and my sister connecting rooms so our kids can play. The bad: we booked all our tours with the resort credits a month before we arrived. We sent them a spreadsheet with the time and the activities. Got a response that everything was booked and good to go. Fast forward to our first day at the resort and found out that while the tours were booked the time and date got changed. We were never informed of the changes so it ended up to be in conflict with the tours we booked outside. Spending time to argue and sort everything out on our first day of arrival is not my idea of a good start to a vacation. We also found service at the buffet abysmal. Example: We knew it's a buffet but if you spilled drinks on the table then please at least clean up. Instead the server just say sorry and left us to the mess. Overalls except for some service hiccups we do enjoyed our stay there.

  • David G :
Holiday

We came here for four days and thoroughly enjoyed the whole experience. The staff are fantastic and are NOT begging for money like someone else said on here. They were very nice and helpful. The food and restaurants were first class. The patisserie was amazing, and I'm sure the ice cream was best ever. The entertainment was very good too and when I come back to Jamaica I'd definitely come here. They even surprised us by bringing a hand made birthday cake as it was our birthdays and bubbles too, just amazing hotel and people, thanks to all.

  • Herd : Lincoln, Nebraska
Family Vacation June 3rd - June 8th

We stayed at the Moon Palace Jamaica for our family vacation. The resort was beautiful and all the employees we very friendly and helpful. The whole resort was clean and up to date. The entertainment staff was very good and made sure everyone felt welcome. You are super close to the shopping area and can walk straight out the gates if you want to buy anything. Hotel was very secure and safe. The rooms are smaller than we are use to - compared to Palace resorts in Playa Del Carmen. The only problems we encountered was they put us in a room right next to the service elevator and it was kind of loud in the mornings. They also did not stock the refrigerator every day like it was supposed to be. We had to call and have them come stock it back up daily. So stay on top of that if you want a stocked refrigerator. The elevators take forever so make sure you leave your room in plenty of time because you will be waiting for one to come no matter which floor you are staying on. The other disappointment was the resort credit. We ended up having over 700.00 left since there was not many things you can use that credit on. The restaurants were good. Nothing extraordinary but good food. We didn't starve by any means. We really enjoyed the steak grille- ate there a couple times and visited the buffet a lot. We never tried the seafood restaurant so I can't say anything about that one. The Italian restaurant was just ok same with hibachi grill. Plenty of swimming pools to choose from. All very nice. A couple hot tubs also. The beach is another thing. I don't think I seen many people on the beach. It is small and not very nice to swim in. Over all the stay was nice and relaxing. It was not that busy so nothing was really crowded. We were not harassed about becoming members of palace resorts. Told them no one time and that was it. Which was good compared to some of the reviews we had read. We had a good time and plan to try out other Palace resorts.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • 24 hour room service
  • Unlimited Domestic and Premium drinks
  • Kayaking
  • Pedal Boat
  • Snorkeling
  • Tennis
  • Volleyball
  • Language lessons
  • Dance lessons
  • Daily activities
  • Evening entertainment
  • 705 rooms
  • Buffet and a la carte restaurants, including: Steakhouse, Italian, Asian and Seafood
  • Gourmet restaurant (fee)
  • A la carte Beach Grill
  • Coffee shop
  • Room service (fee)
  • Bars including Swim-up bar
  • Nightclub
  • Pools including a fantasy pool w/waterfalls
  • Adults only pool
  • Flow rider surfing
  • Tennis courts
  • Health club & fitness centre w/sauna and nautilus equipment
  • Shops
  • Games room
  • Art gallery
  • Slot machine casino w/electronic Black Jack
  • Beauty salon
  • Car rental
  • Reception halls (fee)
  • Deep-sea fishing (fee)
  • Watersports centre (fee)
  • Horseback riding & golf nearby
  • WiFi internet

Rooms include:

  • 1 king or 2 double beds
  • Private bath with shower
  • Air-conditioning
  • Satellite TV
  • Wireless internet
  • DVD player and iPod dock
  • In-room safe
  • Mini-bar
  • Coffee maker
  • Liquor dispenser
  • Garment steamer
  • Hairdryer & flat iron
  • Upgraded amenities
  • Some rooms with balcony
  • Bottle of red wine upon arrival
  • Max occupancy 4

Kids Deals - Available, please inquire for further details.

For the Kids - Kids Club for ages 2-12. Babysitting subject to availability (fee).

Wedding Packages - are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Moon Palace Jamaica Grande
    Ocho Rios,Jamaica

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Moon Palace Jamaica Grande
Main Street, Ocho Rios Jamaica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.