Moon Palace Jamaica Grande
- What's Included
- All Inclusive Features
Stay in 'Grande' style in Ocho Rios at this all-inclusive offering luxurious accommodations, fine dining, delicious snacks, top-shelf drinks, 24-hour room service and free wireless Internet. Moon Palace Jamaica Grande offers a great location from which to explore the area - Dunns River Falls, Dolphin Cove, Fern Gully and the Green Grotto Caves are only a short drive away. You'll never be bored here -� the extensive facilities and activities include an expansive pool area, tennis, watersports and two nearby golf courses. This resort is only a short walk to Ocho Rios, where you will find a straw market, great duty-free shopping, a variety of restaurants and hopping nightclubs.
Location: Directly on Mallards Beach in Ocho Rios, 90 minutes from the airport.
My family and I stayed at this resort from 1/13/18 to 1/19/18. We had a problem when we checked in that was resolved the next day but we were told it would be resolved sooner. After we got over that, our stay was excellent, very clean resort, service and staff were excellent. Veronica was our server in the buffet and she was wonderful as were the other servers. Diandra at the front desk was also excellent. Like other reviews stated, you are catered to the entire time and that feels wonderful, however, I truly felt that the culture was held back. I have been to Jamaica about 8 times and have stayed at different resorts from Ocho Rios to Montego Bay as well as Nigril. Although the service and overall resort experience was exceptional, I personally want to feel the Jamaican vibe and culture. I'm sure this resort is great for most people, but my family and I want a different experience, more casual, more laid back and more "No worries and Yah Mon"
We just returned from 2 weeks at this resort and it was the best vacation we have had in awhile. In reference to prior reviews we read;* our room and the hotel in general were super clean (I have vacation rentals so am really picky)* service was friendly, prompt, never had to ask for anything more than once, if you even had to ask once* the beach was kept clean unless the weather was rainy and windy, which would cause seagrass on the beach. As soon as the weather cleared the staff were raking to clean it up* the food was wonderful - plenty of options even for 2 weeks* this is a great mix of adult and family. We had no kids with us (35 year anniversary) and the end of the resort we were at had very few kids (not that we have a problem with kids).This resort has a WIDE variety of things to do, 5 or 6 pools, etc... although it is rather small (maybe 750 rooms I think). It's small enough that people with kids won't worry about them getting too far away. No lines for the flow-rider, dolphin swim (on site), ocean toys, big water slide, etc....Going outside the resort gates was a little nerve racking - not like strolling into Cozumel or Playa Del Carmen. We stayed mostly in the resort. Weed is legal and easy to find if you want it but not prevalent or "problematic" at all. Go outside the gates toward town and you can get it easily if you want it.In regard to people complaining of small balconies, there are 3 buildings and I am guessing some different rates. One building has very small balconies - not big enough for furniture but you can open the doors and let the outside in. Another building I think is alot of suites but with lots of balconies. Building 3 (where we stayed) had really large rooms and suites with large comfortable balconies and a full wall of glass doors that open wide. For people complaining about seeing roof tops - wow. Look past them to the ocean. That happens in high rise buildings. Spa was excellent but if you have any minor medical condition, if you think it is not going to be a problem for a massage or whatever, don't put it on the form. The spa manager will tell you that you can't have whatever services in case your "condition" is a problem. We've been getting TONS of spa treatments for 20 years and never been turned down. In fact we have bought a special spa package, so were surprised that this spa manager denied the services and would not budge. We found a work around and got what we wanted but be choosy about what you put on their spa form.We are Palace members (X 20 years) and this is comparablle with other Palace Resorts. We will go back.Great service from soooo many staff: Otis and Tishawna at the front took great care of us, Cheryl, Gary and Brandon at the Steak and Seafood restaurant, several great folks in the spa, just too many to name who really went out of their way to make our stay great.
This hotel and the whole entire trip was hands down the best vacation I have ever been on. They cater to your every need they will even go out of their way to make sure your stay is everything you could ever imagine and more. The hotel is gorgeous all of the food, drinks, pools and different bars are amazing. The different activities they have to offer will exceed your wildest dreams. Everyone at the hotel is incredibly friendly and they make you feel like family and you will never want to leave. The couple of shows that I got to experience were amazing. The Michael Jackson show made me feel like I was really watching Michael preform. The loud bar was so much fun with a wonderful live band. The piano bar was such a great time the pianist was a great performer and could definitely play that piano he was a great entertainer. The most fun of all time was the club Noir on the resort. I will forever have the memories from this club. I have never met such amazing people in my entire life. We were constantly waited on, asked about our trip everyone was so easy to talk to. I had the pleasure of meeting Shenika who was teaching me a bunch of Jamaican dances that I will never forget and use everywhere I party now. The other staff was great as well Natasha, Yasheka, Nastassia and Drizzle. The club manager Omar, the security guard Shawn and one of the best DJ's I have ever partied with Mr. Juniour Some of the best people I have ever met in my life were the bartenders Lenroy,Nicholas and Ronald. They were very attentive they were dancing with us behind the bar, doing tricks and just making the experience something I would never ever forget and I will miss all of them and never forget them. This trip was an experience of a lifetime you will forever miss the Moon Palace and I know when I come back to Jamacia I will always stay at the Moon Palace. I give this hotel the highest rating you can give them for the food, drink, the activities, the ocean, the pools and most of all everyone working here. I will forever hold the experiences that I had and the people that I met close to my heart and I will never forget. This was hands down the most amazing vacation I have ever been on.
We have been going to Moon Palace Jamaica Grand for the last 3 years for christmas and newyearsand it gets better and better. The staff is out of this world. The food is lovely. The entertaiment was a bit poor would be better except the Michael Jackson show.The hotel is fab.I dont no where some of these people stay it cant be the same hotel by there review.The bathroom could fit 8 people and have alot of space left.Very clean and spotless.The gardens are well maintain .Will be back soon cant wait.
Overall, we had a great time. The shuttle from the airport was almost two hours, VERY LONG! We got the family deluxe which was nice but not large. The doors between the two rooms opened in the wrong direction, so that seemed very silly. We stayed over Christmas so being right near town, the locals party until 6AM and our beds were thumping with the booming music, you felt like you were there. They did this a few nights before Christmas and then on boxing day. My husband complained about the noise and the last two nights they moved us to the presidential suite in another building so we couldn't hear town. It was much nicer and quiet. The food was fantastic. The Italian restaurant, Japanese and Seafood restaurants were great. The seafood restaurant was so nice right on the beach. The drinks were great too, and the buffet was one of the best we have had and i'm not a buffet lover. All of the staff were beyond kind and so helpful. My kids never wanted to leave the kids club, they loved it there. All of the women in the kids club were amazing, so lovely, kind, patient, just beyond fabulous. They all deserve raises, the kids club was fabulous!The shows weren't great, nothing to really waste your time on. Swimming with the dolphins was fun and the kids loved it. The spa was fantastic, I don't recommend the wraps but the massages were great. We took a sunset cruise and all i can say is that it was awful! I have never gotten seasick but it was a windy day and they should NOT have gone out. The waves were 10 foot plus and they didn't give anyone life jackets until I asked them for my two young children. It was very dangerous and I don't think they should have gone out. Half of the boat was sick, it was an awful two hours, the worst! I got very sick and couldn't wait to get back. The snorkeling trip was great and the guys who run it are amazing. Overall, it was a great trip with some minor hiccups.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour room service
- Unlimited Domestic and Premium drinks
- Pedal Boat
- Language lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 705 rooms
- Buffet and a la carte restaurants, including: Steakhouse, Italian, Asian and Seafood
- Gourmet restaurant (fee)
- A la carte Beach Grill
- Coffee shop
- Room service (fee)
- Bars including Swim-up bar
- Pools including a fantasy pool w/waterfalls
- Adults only pool
- Flow rider surfing
- Tennis courts
- Health club & fitness centre w/sauna and nautilus equipment
- Games room
- Art gallery
- Slot machine casino w/electronic Black Jack
- Beauty salon
- Car rental
- Reception halls (fee)
- Deep-sea fishing (fee)
- Watersports centre (fee)
- Horseback riding & golf nearby
- WiFi internet
- 1 king or 2 double beds
- Private bath with shower
- Satellite TV
- Wireless internet
- DVD player and iPod dock
- In-room safe
- Coffee maker
- Liquor dispenser
- Garment steamer
- Hairdryer & flat iron
- Upgraded amenities
- Some rooms with balcony
- Bottle of red wine upon arrival
- Max occupancy 4
Kids Deals - Available, please inquire for further details.
For the Kids - Kids Club for ages 2-12. Babysitting subject to availability (fee).
Wedding Packages - are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Moon Palace Jamaica GrandeOcho Rios,Jamaica
- Hotel Contacts
- Extra Info
Main Street, Ocho Rios Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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