Moon Palace Jamaica Grande
- What's Included
- All Inclusive Features
Stay in 'Grande' style in Ocho Rios at this all-inclusive offering luxurious accommodations, fine dining, delicious snacks, top-shelf drinks, 24-hour room service and free wireless Internet. Moon Palace Jamaica Grande offers a great location from which to explore the area - Dunns River Falls, Dolphin Cove, Fern Gully and the Green Grotto Caves are only a short drive away. You'll never be bored here -� the extensive facilities and activities include an expansive pool area, tennis, watersports and two nearby golf courses. This resort is only a short walk to Ocho Rios, where you will find a straw market, great duty-free shopping, a variety of restaurants and hopping nightclubs.
Location: Directly on Mallards Beach in Ocho Rios, 90 minutes from the airport.
A group of family and friends went to the Moon Palace Jamaica for 7 days and everything was excellent! The service was absolutely wonderful. The kids and adults had the time of our lives. Our service was excellent. Be sure to go and visit Joshean at the main swim up bar. He is the best bartender and service was amazing. The rooms were very clean and modern. We traveled with 18 people and we all had a great time. We will definitely be back!
Our first visit was two years ago when this resort had a soft opening. My family decided to visit again to see the finished product and to have the experience Jamaica again. Let me first start off by saying we waited in the lobby for 5 and half for our room. We were told that housekeeping was preparing our rooms, in which we found out 5 and half hours later that they had given another family our suite. To make matters worse my family was put on two seperate floors and my teenage son ended up having a diabetic attack. The management promised use that we would all be together on same floor by noon. Our room didn't get situated until 5:30 pm. Our new room was right across the hall from the employees area that they were doing construction on. We paid for ocean view and our view was of a ugly red roof!!! The food was average however, the Jamaican staff was very pleasant. The suite was average not spectacular.
I wanted to visit the resort for five days as a member, they told me unless if its seve n days its not possible. Do not decided to check into all inclusive website. I got it cheaper including airfare. Get this, when I got I wanted to see a manager in order to plea my case they told me I have to sit to a 90 minutes sale manager meeting. All they wanted us to do was to upgrade our membership. Really, if you really want members to upgrade their membership you would try your best to get them there not telling them NO SORRY, IF YOU CAN NOT COME FOR SEVEN DAYS WE CAN NOT HELP YOU OUT.Membership is not worth it. You can get it cheaper including airfare.
This was a beautiful resort, very clean and modern. My husband and I travelled with our teenage kids and they were super excited to find out at check in that there was unlimited wifi throughout the resort 24/7. There was also free long distance. Food was great, no need to make reservations for dinner, walk in with no wait at all. Staff were super friendly everywhere. Service was outstanding. One morning we called the front desk for something, it arrived within minutes and minutes after that, the front desk called to make sure it had arrived. We met an amazing employee at the pool who took care of us the entire week with food and drinks all day, Jivan was awesome. This resort was top notch, would highly recommend.
What a complete disappointment. The property is newer and beautiful views. That's where it stops. The service was the worst I have experienced at an all inclusive property. Our rooms were not correct when we checked in and never really addressed to my satisfaction. Beware the resort credits for activities as you are charged a service fee on them at check out. We were encouraged to tip for every service to "improve" service despite this being all inclusive. The food was good but eating at restaurants takes a LONG time. There was never a go to manager to speak with, only the run around. We will never be back...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour room service
- Unlimited Domestic and Premium drinks
- Pedal Boat
- Language lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 705 rooms
- Buffet and a la carte restaurants, including: Steakhouse, Italian, Asian and Seafood
- Gourmet restaurant (fee)
- A la carte Beach Grill
- Coffee shop
- Room service (fee)
- Bars including Swim-up bar
- Pools including a fantasy pool w/waterfalls
- Adults only pool
- Flow rider surfing
- Tennis courts
- Health club & fitness centre w/sauna and nautilus equipment
- Games room
- Art gallery
- Slot machine casino w/electronic Black Jack
- Beauty salon
- Car rental
- Reception halls (fee)
- Deep-sea fishing (fee)
- Watersports centre (fee)
- Horseback riding & golf nearby
- WiFi internet
- 1 king or 2 double beds
- Private bath with shower
- Satellite TV
- Wireless internet
- DVD player and iPod dock
- In-room safe
- Coffee maker
- Liquor dispenser
- Garment steamer
- Hairdryer & flat iron
- Upgraded amenities
- Some rooms with balcony
- Bottle of red wine upon arrival
- Max occupancy 4
Kids Deals - Available, please inquire for further details.
For the Kids - Kids Club for ages 2-12. Babysitting subject to availability (fee).
Wedding Packages - are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Moon Palace Jamaica GrandeOcho Rios,Jamaica
- Hotel Contacts
- Extra Info
Main Street, Ocho Rios Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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