Moon Palace Jamaica Grande
- What's Included
- All Inclusive Features
Stay in 'Grande' style in Ocho Rios at this all-inclusive offering luxurious accommodations, fine dining, delicious snacks, top-shelf drinks, 24-hour room service and free wireless Internet. Moon Palace Jamaica Grande offers a great location from which to explore the area - Dunns River Falls, Dolphin Cove, Fern Gully and the Green Grotto Caves are only a short drive away. You'll never be bored here -� the extensive facilities and activities include an expansive pool area, tennis, watersports and two nearby golf courses. This resort is only a short walk to Ocho Rios, where you will find a straw market, great duty-free shopping, a variety of restaurants and hopping nightclubs.
Location: Directly on Mallards Beach in Ocho Rios, 90 minutes from the airport.
A very special thank you to Ramon Navarro and Lulu Flores for answering any questions and being very informative about the area. We loved to see them in the lobby because they always had a smile and something nice to say. So many of the employees were absolutely wonderful, but we had some exceptional people. Odain from the piano club, and the life guard Milveton were really the nicest people we have had the opportunity to meet. Also, Sophia from the breakfast buffet was very nice.The only disappointment was, we were not too happy with the breakfast buffet and with some of the servers. We never had an issue before with any palace resorts so we were a little upset. The rooms here are not as big as other palace resorts but they were very clean.
I just returned from a 10-day trip. We had an amazing time. My husband and I spent the first three days alone and stayed in the Cabanas building and then we were joined by three other couples and were moved to a Presidential Suite in Tower 2. We had a fabulous experience. There are many activities that you can do with resort credits. We swam with the dolphins, snorkeled and climbed Konoko Falls. We were scheduled to do a Sunset cruise but due to inclement weather we opted to forego it. My husband also did the hover board. The employees were all very courtious and friendly. We had amazing meals at the different restaurants. We had a private in-room dinner that was prepared with authentic Jamaicain dishes. Our chef Khaleta did an outstanding job and Raymond served us great with a big smile. We ate at MoMo three times and requested Derron the last two times because we enjoyed having him serve us so much the first time. He was always quick with a joke. Jason, our wine sommelier, was always there with the right bottle of wine. He knew what we wanted better than we did. He also educated us on the wines. Veronica, our DC, went above and beyond with scheduling out our vacation and everything went very smoothly. Redneck was also very helpful when Veronica was unavailable. Last but not least, Nikki, our pool concierge, took such good care of us while we were at the pool that we weren’t such how we would survive on our own on her day off. She was always there with a smile and an endearing comment. She brought drinks, towels and food. She truly went above and beyond. She is truly special. After spending our vacation there, we have a special place in our hearts for the employees of Moon Palace and all of the Jamaican people. We cannot wait to go back. The resort was beautiful, we had fantastic views from our rooms in both locations. the tours were very well done, the food was very tasty and the employees were great. What more could be ask for.
I just want to express my feelings that dejan is a excellent server . He's always there for me and my wife when we needed anything !! He is a awesome guy !! Moon palace is one of the best hotels I've ever been to and everyone was very helpful and nice especially jodi-ann (host) i can’t wait to come back!!
Absolutely incredible beach side service! Jovan was such a friendly face, he helped my husband and I in anyway he could, we looked to sit in his section when going to the beach or pool. The Moon Palace Jamaica was an amazing resort as a whole, then they added such great service, I would recommend the Palace Resorts to anyway! Thank you Jovan!!! :)
We are writing this from the Moon Palace right now and it hasn't even been 10 hours. Checked in today (took over an hour) with 12 excited family members. Wish we could turn around and leave now!Received a call this evening from the front desk that THEY screwed up and 10 of us have to move. That's right, THEY screwed up but we are the ones that need to move. We began this horrible customer service adventure with Anevia telling us that they put a family of 4 in a family room and they were supposed to put us in 1 normal room. Normal customer service would let you stay. Oh not Anevia, we didn't pay for a family room so we have to get out. Even though we unpacked, we need to pack up and move. To add on to it, another member of the family (76) was in the wrong room and she too needed to move. To fix the matter, night manager Omar came over to tell us it absolutely wasn't our fault --- but move. He brought us over to the PR guy Raynor who then wasted another 40 minutes of our time before bringing over Anevia again to tell us they had a solution to the problem THEY created. Instead of making us move at 11pm at night with our young children. We could move out of our rooms in the morning. After 2 hours of nonsense we learned that no matter how nice a property might be or how great the day-to-day staff are, if the management sucks, your vacation sucks.Oh, and this was after a brother and sister were given a king bed (should have been 2 full beds) the keys didn't work and the AC keeps shutting off and hope you don't want to rinse the conditioner out of your hair because the water pressure leaves much to be desired.DO YOURSELF A FAVOR AND STAY AS FAR AWAY AS POSSIBLE FROM THIS CHAIN OF RESORTS. WORST START TO A FAMILY VACATION EVER
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 24 hour room service
- Unlimited Domestic and Premium drinks
- Pedal Boat
- Language lessons
- Dance lessons
- Daily activities
- Evening entertainment
- 705 rooms
- Buffet and a la carte restaurants, including: Steakhouse, Italian, Asian and Seafood
- Gourmet restaurant (fee)
- A la carte Beach Grill
- Coffee shop
- Room service (fee)
- Bars including Swim-up bar
- Pools including a fantasy pool w/waterfalls
- Adults only pool
- Flow rider surfing
- Tennis courts
- Health club & fitness centre w/sauna and nautilus equipment
- Games room
- Art gallery
- Slot machine casino w/electronic Black Jack
- Beauty salon
- Car rental
- Reception halls (fee)
- Deep-sea fishing (fee)
- Watersports centre (fee)
- Horseback riding & golf nearby
- WiFi internet
- 1 king or 2 double beds
- Private bath with shower
- Satellite TV
- Wireless internet
- DVD player and iPod dock
- In-room safe
- Coffee maker
- Liquor dispenser
- Garment steamer
- Hairdryer & flat iron
- Upgraded amenities
- Some rooms with balcony
- Bottle of red wine upon arrival
- Max occupancy 4
Kids Deals - Available, please inquire for further details.
For the Kids - Kids Club for ages 2-12. Babysitting subject to availability (fee).
Wedding Packages - are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Moon Palace Jamaica GrandeOcho Rios,Jamaica
- Hotel Contacts
- Extra Info
Main Street, Ocho Rios Jamaica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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